ACS Absolute Comfort Heating and Cooling

Located in Houston, Texas

Address: 12102 5th St, Houston, TX 77072, United States

Phone: +1 281-495-2013

Rating: 3.6

Services

Online estimates
On-site services
Language assistance
Wheelchair-accessible toilet
Repair services
Gender-neutral toilets

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-08 - Rating: 5)
I highly recommend this company. I have used them several times this past year, I have never called about the same issue and am always satisfied. I usually receive service the same day. Everyone is professional, friendly, and responsive. The pricing is honest and fair. Dont look any further for your HVAC needs!

Review 2 (2025-01-17 - Rating: 5)
Our furnance went out during this current freeze, great service from beginning to completion. Great price, company went over and beyond to make sure everything was perfect. Highly recommend for you ac/heater needs

Review 3 (2024-10-30 - Rating: 5)
I had a 5-ton and 3-ton AC system installed 2 weeks ago. I cant thank Michael and David enough for their professionalism, pricing, and utmost customer care. I highly recommend them for your next project.

Review 4 (2024-10-24 - Rating: 5)
I will always use ACS for my AC work. Their technician David is just amazing. He totally understands the systems, works really hard to balance the system, and do everything to give the customer a top notch system. These guys Rock!

Review 5 (2024-07-16 - Rating: 5)
We have been using ACS for years now and I will never use any other service. Mike answers my calls immediately and comes out to access whatever is going on and fixes it asap! He remembers his customers and their equipment and his prices can’t be beat! Mike is amazing, kind, knows how to get the job done asap!!! I will never use another service and I suggest you contact him for your a/c needs! I can’t say enough wonderful things about this company! Even in the summer when he is super busy he doesn’t leave you waiting!!!! Thank you Mike for taking such great care of me!!!!

Review 6 (2024-08-20 - Rating: 5)
The technician was timely and very efficient. He fixed my issue and gave great information on my unit. I am very thankful that he was so attentive. Houston summers are unbearable without working AC. Thanks ACS!

Review 7 (2024-08-30 - Rating: 5)
Have used ACS for commercial and residential properties. Mike Phan knows his trade very thoroughly! He is very detailed and offers his professional guidance as we navigate deficiencies in our HVAC systems. His proposals are detailed and it helps us as we make informed business decisions. We will continue to use ACS for all of our HVAC needs!

Review 8 (2024-05-29 - Rating: 5)
I have to write a new review for ACS to describe another experience with the company. Today, the A/C was running but I noticed that it was warm inside the house. I checked the thermostat and it was 79 F despite having a setting of 75 F. I checked after 30 minutes and saw that the temperature was rising - it was now 80 F.I sent a text message to ACS ( Mike Pham ) about the issue. I waited a bit for a reply because it was a hot and humid day in Houston and technicians are very busy. After waiting for sometime, I received a call from Mike saying that hes sending a technician shortly.Within 30 minutes, the technician was at the door. He went to the backyard, inspected the A/C unit and performed the work. I had cool air back in the house.The ACS company, Mike Phan, the team have all been very professional, transparent and wonderful to work with. I only have high praises for this company and its staff. I dont want to experience any more A/C or heating issues. However, in case I have any problems in the future, Mike is already aware that Ill be calling him again... and probably many times...I appreciate the quick and professional service that ACS has given me over the years. Thank you very much, Mike and the ACS team.

Review 9 (2024-04-03 - Rating: 5)
ACS Absolute Comfort Heating has been a reliable choice for HVAC, providing honest and efficient work at reasonable. Their team members, Mike and David, stand out for their great service. I have been a loyal customer for years and have always been satisfied with their work. Highly recommend ACS Absolute Comfort Heating for all your heating and cooling needs.

Review 10 (2025-01-10 - Rating: 5)
Loved my service and will be using them again with any future issues!

Review 11 (2023-06-02 - Rating: 5)
I have lived in the Houston area for almost 10 years, and Mike Phan at ACS Absolute Comfort is one of only a few contractors who I trust completely to figure out what my problem is, tell me what it will take to fix it, and then do the repair at a fair price and on time. Mike has been servicing my HVAC system at 2 different homes I have lived in for the past 3 years. Just today he came to my home and fixed a problem I had with a clogged AC drain pipe that I had tried to fix on my own without any luck. He quickly took care of the problem and showed me what he did, so if the pipe clogs again in the future I will know how to fix it myself. He also told me how to keep the pipe clean so its less likely to clog. If you have any problems with your heating or cooling, just call ACS Absolute Comfort and ask for Mike Phan. He will take good care of you.

Review 12 (2024-11-25 - Rating: 5)
ACS provided outstanding service to include excellent customer service, quality products, punctuality, professional knowledge, great value, fairness, integrity, and trustworthiness. David was very knowledgeable and patient, while I asked her numerous questions and provided clear and concise responses. I will definitely continue to use ACS for ALL my AC/ heating needs and highly recommend this company. ACS has restored my faith that professional AC/ heating companies still exist. Thanks for all you do!

Review 13 (2023-08-18 - Rating: 5)
So Ive seen all the bad reviews and attempted to have someone else come do the work, but it was several hundred dollars over my deductible from AHS insurance, so I went on and stuck with ACS.Andy, my tech, replaced a part and had my AC working within 10 minutes. I guess I lucked out. Quick and easy fix, and he had the parts already.Ill update if anything goes wrong.

Review 14 (2024-04-16 - Rating: 5)
Thanks to Mike, he came out same day for service call and returned early the next morning with part to get my AC back up and running. He was very polite and professional also quick service. Thanks once again Mike.

Review 15 (2023-03-11 - Rating: 5)
I had American Home shield send a company to check my A/C last week and they told me we needed a stage two compressor replaced, which they don’t make any more, so the cost was going to be about 15k per the tech. Got a second opinion with ACS Absolute comfort and the repair tech with this company named V took care of my TRANE a/c unit within 20mins blowing cold with nothing to do with the compressor. ACS is my a/c company. I’m done with lies.

Review 16 (2022-11-19 - Rating: 5)
My technician was Andy and he was awesome. I was skeptical about using my warranty because of previous reviews. I’ve even had similar experiences my self with another company but I was desperate and it paid off.Andy was patient with his trouble shooting and got my heater working properly. Will use the company again for sure.

Review 17 (2024-11-10 - Rating: 5)
MIKE PHAM IS AN EXCELLENT & PROFESSIONAL HVAC TECHNICIAN FOR ACS ABSOLUTE COMFORT HVAC.

Review 18 (2022-12-10 - Rating: 4)
Contracted through American Home Shield (AHS) and have been unable to speak with anyone regarding the diagnosis. Ive called the office several days and I have only reached a recording. No one ever returned my calls and no repairs have been attempted.Update: They respond better by text messages on their main number. Night and day difference. They should state this option on their outgoing message. They never returned my calls but texting them resulted in immediate responses and now I know what is going on. Ill update my review again once the work has been completed.

Review 19 (2022-05-19 - Rating: 5)
My AC stop cooling two days ago so I put in a service request via online through my home warranty (AHS), they of course selected Air Dynasty but I read all the scams about them on Yelp and that the BBB has them as NR, so I canceled and called AHS to request someone else. The selected this company and at first I couldn’t find any Yelp reviews & was reluctant but I accepted just to find the reviews were just a tad bit better than Air Dynasty but at least not full of scamming accusations and they are NOT accredited with the BBB and are graded a F! However, from me calling to confirm the request with them to them showing up on time and fixing my AC without trying to sale me anything or charging me anything I was pleased! I told Mike and his companion my expectations as soon as I opened the door for them and what I’ve learned about the company online, plus I already had an AC guy take a look the day before and had spoken to AHS. He kindly nodded and in 10 minutes the house was cooling . Mike explained and shows me the issue at hand… thank you Mike!

Review 20 (2022-08-22 - Rating: 5)
My AC went out over the weekend and my home warranty company assigned ACS to me. They responded on the weekend and set up an appointment for Monday morning. Danny came out on time and quickly fixed the issue at no cost to me.

Review 21 (2023-09-30 - Rating: 5)
Please, Please, Please use Viet Nguyen as your technician. As a family, we take care of my 94 year old mother and special needs sister, so it was critical to have the A/C working. Mr Nguyen diagnosed, found the replacement and reinstalled the blower in 24 hours. Thank you ACS Absolute Comfort. M Duncan

Review 22 (2017-07-20 - Rating: 5)
Came out today via AHS having had problems with A/C TEX. Carlos run through all the prior history of the other contractor, quickly diagnosed and fixed the problem. No charge as Id already paid my co-pay to the other contractor and was within the 90 day limit. Carlos explained everything to me in detail, had me walk the house with him so he could show me what the other contractor had done and overall provided excellent customer service. Would recommend.

Review 23 (2021-04-28 - Rating: 5)
Stefan from Absolute Comfort checked out why my AC drain pan was overflowing and leaking and explained the various scenarios of repair. Turns out I need a plumber to snake out the main line at the overflow. He was very professional and friendly and answered many questions I had . I’ve used with this company for many years and have been impressed with the quality of work on both installation of units and on maintenance.

Review 24 (2019-12-30 - Rating: 5)
Michael was outstanding and honest. He arrived on time. I have 2 AC units and have used him 3 times for issues with my condenser and coil. He finds the root cause and always has my AC repaired in one day. I would recommend him to anyone.

Review 25 (2016-06-15 - Rating: 5)
Fantastic staff and polite technicians.I have been having A/C cooling issues for 3 years every 6 months or so. My house was built 2007. Every company that American Home Sheild has sent out will refill a few pounds of freon and they are on their way. I have to pay American Home Shield $100 each time. I also have to pay most of the freon placed as AHS only pays $10 a lbs.This summer (May 2016) the a/c was not cooling again. AHS sent out ACS Absolute Comfort. They refilled with some freon. It only helped for 4 weeks. In June 2016, I called in another work order. ACS was sent out again. They told me I had a leak in the coil and needed a new coil for the air handler in the attic. However, this part is now obsolete. They were going to have to return in 18 days with a rebuilt coil from the manufacture in another state. In the mean time, my new born of 3 weeks and the rest of family would have to endure the June heat in Houston. So Patricia from ACS offered us a great deal a new air handler system by the next day.Juan and his partner came out today, changed out my old air handler (which apparently was poorly installed from the beginning according to the technician) and replaced it with a new one. They explained what they were doing, they were very polite, clean and did the work quickly.Patricia has also been very polite on the phone and helpful. She calls me back with all my many questions. She even registered the new air handler with the manufacturing company since this will insure that I have the manufactures warranty for 10 years.ACS really came through for my new growing family and me. I recommend this A/C business.

Review 26 (2017-03-03 - Rating: 5)
I was surprised to see some of the negative reviews. I have shopped around and have been bent over by Abacus, ARS and other so called Houston name brand AC companies so I gave ACS a chance. I have used ACS for the last 3 years because my 9 year old system needs something different to fix about every year. In the past ACS has replaced my coil, computer board and capacitor. As of late I have had to replace my blower motor. That part alone could have cost me close to a $1,000 but ACS caught the part under warranty and saved me BIG TIME. These guys are honest and professional and I recommend them. I dont use a home warranty. I have not had a good experience with that sort of coverage. They use cheap replacement parts and service. Most of the whiners on here are getting hosed by their coverage and blaming ACS and that is NOT COOL pun intended.

Review 27 (2017-01-14 - Rating: 5)
Carlos from ACS was awesome. We have a zoned system which, due to overload, was locked up. We could not get the air or the furnace to work. He reset the system and now they both work perfectly. He said it may have been the power surge we recently had when our power went on and off a few times, it could have damaged the control panel but suggested that we should just wait and see if this was a one off. He explained that we have options if it continues to happen, one cheap, one expensive. He did not try to sell us something we dont currently need. He was very professional and pleasant, we had a great conversation with him! I would have no hesitation in calling ACS in the future!

Review 28 (2016-07-29 - Rating: 5)
I called ACS this morning and the technician, Billy, arrived at noon to clear a blocked drain line. He found 2 blocked and cleared those and treated the remaining 2 with bleach. He worked quickly and did a good job. This is the second time I have used ACS and have had good experiences both times.

Review 29 (2023-10-27 - Rating: 5)
Rob and ACS were excellent in that they offered a REAL SOLUTION in a timely, efficient manner that honored our contract with AHS; as opposed to what we received from Three Brothers

Review 30 (2020-03-10 - Rating: 5)
ACS did a fantastic job, from the initial visit for the estimate, to the final visit for the install. I would highly recommend this company for anyone who needs maintenance, repair or up to a whole new HVAC system.

Review 31 (2021-07-31 - Rating: 5)
Mike and the crew are knowledgeable and care about their customers. They are responsive and maintain their equipment and comfort of their clients very well. They will explain the issues and the solutions to them and provide the options necessary to fix them. We are very appreciative of their timeliness during these typical hot Houston times.

Review 32 (2021-02-13 - Rating: 5)
Chad and his crew did a fantastic job! They were on time - starting and finishing. Our ducts were 35 years old and had them replaced. Now we have more air volume than before and the duct insulation is a lot better. Chad is very friendly, professional, and knows his A/C.

Review 33 (2021-03-15 - Rating: 5)
I was a little nervous about having an HVAC professional come out after a previous bad experience (with the office staff at Admiral). Absolute Comfort came out when they said they would, inspected my equipment, and gave me great advice on what needs to be done now and some good tips on how to prevent future breakdowns (keep your system CLEAN). Many thanks to Jeremy (Stack) for a job well done and answering my questions (e.g. what the heck is a plenum, lol). Will call again!

Review 34 (2020-01-15 - Rating: 5)
It is been a great experience all overTheir technician was on time. He solved all my questions. He checked my A C unit and pinpoint the problem right away. Great experience and knowledge. Thanks for the help to fix our HVAC problem

Review 35 (2024-05-29 - Rating: 5)
We love ACS Absolute Comfort Heating and Cooling their technicians are very professional and experienced.

Review 36 (2019-04-13 - Rating: 4)
The service was prompt and technician was very informative. He noticed I might have a problem with my water heater which was not part of his job. This helped me save money. He was very knowledgeable and efficient.

Review 37 (2015-12-03 - Rating: 5)
Everything about this company is great. If you ever need anything done, do not hesitate to use them. Make sure you ask for the service tech, Oliver. Great guy and knows the business. Will recommend them to everyone I come in contact with

Review 38 (2019-06-20 - Rating: 5)
ERIK SEELEY was here to check my air cond out. He was a great guy did a great job, will use him again. He was very honest and was sweet guy, I am in my 70s so have been lied too about my air con.Thank You

Review 39 (2019-08-07 - Rating: 5)
I really cant say enough good things about this company. The sent the nicest ac expert who showed up a little early! The job was done quickly which so important in this August in Houston heat. I would highly recommend this company.

Review 40 (2016-10-17 - Rating: 5)
Mike Phan the technician was prompt, honest and efficient. I obtained service through AHS and in no time, my AC was up and running again.Would HIGHLY recommend

Review 41 (2019-07-08 - Rating: 5)
I highly recommend this company they service immediately. Was out within 40 minutes of talking to Patrica. Do a wonderful job I always call them Mike knows what to do right away.

Review 42 (2020-03-29 - Rating: 5)
Excellent and timely work.Michael (Phan) could diagnose the problem right away and address it as soon as possible.i will definitely call them again if I have any problem with the A/C.

Review 43 (2020-02-03 - Rating: 4)
Great experience from start to finish. They came out ahead of schedule and was prompt with service. They explained everything in detail and I actually paid less than initially quoted. Would definitely recommend!

Review 44 (2019-12-28 - Rating: 5)
Great experience with ACS, they service my AC. Show up on time as promised and their crew get to work immediately. I would use them again.

Review 45 (2022-02-24 - Rating: 5)
The repair technician Mr. Mike Phan was prompt, professional, proficient, and pleasant! He represented the company very well!!!

Review 46 (2024-05-29 - Rating: 5)
David is very professional and knowledgeable. Hes honest man

Review 47 (2020-06-30 - Rating: 5)
Mike and his crew were very professional. Responded quickly and got the job done quickly. Strongly recommended.

Review 48 (2018-06-22 - Rating: 5)
Review for Gretchen Hyland. Thanks so much for all your help Patricia and Mike.My wife has copd and needs ac.all the time.Thanks Mike for being so considerate.Great job!!!

Review 49 (2024-10-29 - Rating: 5)
Very timely and professional response...thank you

Review 50 (2024-10-05 - Rating: 5)
Honest with everything. Great service !

Review 51 (2016-09-10 - Rating: 4)
We did not have any issues with ACS. Mr. Carlos came out, diagnosed the issue and fixed it within the hour.

Review 52 (2020-06-08 - Rating: 5)
They gave a nice bid on my new HVAC system. They were on time, professional and fast.

Review 53 (2020-08-27 - Rating: 5)
Michael came and helped out when the A/C went kaput. He was very quick, knowledgeable, and professional! Thank you!

Review 54 (2015-04-07 - Rating: 5)
Service was excellent. The workers were very courteous. I would recommend them to any one who needs new air conditioner.

Review 55 (2022-08-19 - Rating: 5)
The tech came out, only two days and repaired my a/c. Very pleasant experience.

Review 56 (2020-06-07 - Rating: 5)
Michael fixed the initial problem right away and was very up front about what additional services cost and whether they should be done right away or could wait.

Review 57 (2017-04-25 - Rating: 5)
Great job by Erik! Already knew what the problem was over the phone and brought the part needed and fixed it right away!

Review 58 (2015-04-09 - Rating: 5)
Courteous, Polite, and helpful staff. Honest and fair prices. Very satisfied with the work.

Review 59 (2019-11-09 - Rating: 5)
Great service. Knowledgeable technician. Appreciated the great work. Jonathan was great.

Review 60 (2023-06-22 - Rating: 5)
Ask for Mike! He goes above and beyond for his customers.

Review 61 (2015-05-03 - Rating: 5)
I have the best experience with ACS, they have the best staffs and experts on the jobs. By reading some of the negative comments here, I hesitated to use them at first; however, after the minutes they got to my house I can see that they know what they are doing.By serving thousand of calls years in years out, its hard to please every body b/c of course they are sub-contractor who was in between customers and pressure from AHS. The reason I said that b/c I have my own business too so I know EXACTLY what they have been going thru.Bottom line is ACS is great company to do business, they are professional, integrity and honest. Give them a chance like me, you will not be disappointed.Many Thanks to ACS

Review 62 (2019-11-01 - Rating: 5)
Jaun was on time, courteous and did an excellent job! Thanks!

Review 63 (2024-06-07 - Rating: 5)
Excellent service and responsive.

Review 64 (2020-02-27 - Rating: 5)
Ok

Review 65 (2017-11-03 - Rating: 5)
Great Service.

Review 66 (2022-08-25 - Rating: 5)
I am very happy that American Home Shield sent them to my house. They did a great job!! The price is very affordable. I will definitely recommend them to my family and friends.