Platinum Air Heating & Cooling in Houston

Review 1 (2025-02-05 - Rating: 5)
We were taken care of by Landon, a very professional tech who is great at his job. He has saved us money on cooling repairs, done exactly what we asked, provided expert guidance, and didn’t mess around. Platinum Air has a valuable asset in him, and we highly recommend Landon and Platinum Air for their exceptional service, professionalism, and expertise. If you’re looking for reliable and honest HVAC service, this is the team to trust!

Review 2 (2025-02-28 - Rating: 5)
Awesome team, they did a great job at my place with a very complex situation. Super nice and knowledgeable. Highly recommend

Review 3 (2024-06-26 - Rating: 5)
Platinum is always professional, we’ve used them 3 times (remodel, new unit, and repairing an old unit) and have had fantastic outcomes each time. Most recently Ian took an emergency call, walked me through steps to diagnose and when I realized it was beyond my skill set he quickly came over and fixed the problem. Definitely one of the best HVAC companies in Austin.

Review 4 (2024-07-25 - Rating: 5)
Update 7/25/24:Ran into a warranty problem with our unit, and Platinum got on it right away. I called last night & they fixed it today. Truly amazing service, Id give a 6th star if I could.Original review:The Platinum Air team did a great job finding a couple issues with our old unit, which we decided to replace instead of repair. They were the best price out of several competitive quotes & were able to quickly get the new equipment installed.Excellent service, quality work, and great overall experience.

Review 5 (2024-12-11 - Rating: 5)
The technicians very knowledgeable and professional. They worked efficiently and quickly.Highly recommended!

Review 6 (2023-07-17 - Rating: 5)
I had one of my AC units that was not cooling properly. I reached out to Platinum Air to figure out what was happening. They were fantastic on the phone, quick to get a tech out and see what they could find.The Tech, Ian, was awesome. He figured out the problem quickly and was able to carefully explain what next steps need to be. They didnt have the right part at the time but he was able to get the unit to work better for the weekend and promised to be back Monday. Sure enough, Monday came along and he was there replacing the part. Would highly recommend and will be the only HVAC/AC folks I will ever use

Review 7 (2024-05-23 - Rating: 5)
Ian is a star. His knowledge, customer service and leadership on this project were incredible. This was the best house repair/ maintenance experience I think I’ve ever had - THANK YOU IAN and team.Mark

Review 8 (2023-08-02 - Rating: 4)
Liked the technician. I just couldnt justify the price for the repairs. Wanted to charge me full rate for drive time to go get part. I had previously sent them pictures of my unit specs and the part that needed replacement. Apparently, they dont bring any parts in their van and it says Carrier (my unit) right on the van.

Review 9 (2024-03-18 - Rating: 5)
Platinum showed up and quickly got to work finding my issue with heat pump. they sent a tech that had worked on my system before so he quickly found the problem and now I have a working unit.

Review 10 (2020-09-02 - Rating: 5)
Our A/C quit working on a weekend in August- the worst!Called Platinum on Saturday evening and Ian responded immediately. He was able to arrive within an hour to diagnose our issue. He ordered the part and fit us in to his Monday schedule as soon as the part arrived and all was repaired early Monday afternoon.Very professional, friendly service and would highly recommend. Being without A/C in Texas is no bueno, Platinum understands that, and makes sure your repairs are complete and you are back up and running in the most timely way possible!

Review 11 (2022-04-09 - Rating: 5)
Platinum Airs team and Jeff Jenkins, the owner were on time, professional and took care of the issues the first time. I have used Jeffs team to install and perform maintenance on my systems and homes I have built for over 7 years. I highly recommend them.

Review 12 (2020-05-27 - Rating: 5)
The Technicians are very knowledgeable and went beyond what I had experienced with AC companies in the past. They replaced my old unit and after installation, they went from room to room testing air flow. They adjusted air flow in each room to eliminate “hot spots”. Never had that happen before. Great experience with Platinum Air. Highly recommend them.Dave Kassing

Review 13 (2023-09-01 - Rating: 4)
They do great work. I trust them to do the job correctly which is what I value most. Communication & scheduling could be improved a bit but otherwise I would definitely use them again.

Review 14 (2020-10-28 - Rating: 5)
Platinum Air has come out twice the day we’ve had an issue and repaired both AC and Heater on the spot. They are honest and appreciate their care of our house and systems. Will be the only AC service company we use from here on out.

Review 15 (2023-08-08 - Rating: 5)
The folks at platinum did a great job with a recent mini split installation. Highly recommend. They do what the say and they do it efficiently.

Review 16 (2022-06-03 - Rating: 5)
Super happy with my experience with Platinum Air - the technicians were on time, kind, honest, courteous, and very knowledgeable. They are definitely my go-to for HVAC from now on!

Review 17 (2023-05-13 - Rating: 5)
Called Jeff & Ian late on a Friday evening - Ian showed up an hour later and fixed our system. Great people and great service. Highly recommend.

Review 18 (2021-08-12 - Rating: 5)
Jeff and his group reduced my AC bill from $700 a month to $400 a month in the heat of the summer. I never touched the system or changed the settings. The service call was made because the air was blowing to hard. These guys were easy to work with and extremely reliable. I ended up using them for an install in my rental property with great results. They need to be your first call with AC issues. Thanks Jeff and team.

Review 19 (2022-05-31 - Rating: 5)
Called this company at 8am the day after Memorial Day they were here by 9am. They fixed the air conditioning by 10am. These guys are the best. I will recommend this company to as many businesses as I can. They are affordable, professional, courteous, informative, speedy and went above and beyond their duties. I am very grateful to them. If they are ever in the neighborhood my water cooler is always open to them. Thanks a million.

Review 20 (2023-08-23 - Rating: 5)
This is a very professional company. They diagnosed our problem and had our A/C units cooling again in under an hour. I highly recommend them!

Review 21 (2025-02-28 - Rating: 5)
Ian took care of my issues and explained everything he was doing to service my HVAC-Many thanks!

Review 22 (2024-06-03 - Rating: 5)
Ian is incredibly professional and very helpful when explaining problems and solutions.

Review 23 (2022-07-30 - Rating: 5)
My a/c went out over the holiday weekend (4th of July). They came out right away, knew what the problem was, and fixed it immediately. Was impressed with their professionalism and service.

Review 24 (2023-12-06 - Rating: 5)
These guys are great if you’re not using them you are missing out on quality work!-Jared Wainscott-Fit Build Construction

Review 26 (2023-09-20 - Rating: 5)
Exceptional service and they really know their craft. Highly recommend!

Review 27 (2024-04-25 - Rating: 5)
Quick, efficient, friendly service person came out, fixed the issue and left. Couldn’t ask for more.💗

Platinum Air Heating & Cooling