Longhorn Heating & Air Conditioning

Located in Houston, Texas

Address: 4831 Grisham Dr, Rowlett, TX 75088, United States

Phone: +1 972-475-0009

Rating: 3.7

Services

Wheelchair-accessible entrance
Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-04-23 - Rating: 5)
Longhorn Heating & AC installed 2 new HVAC systems in my house (Air con + gas furnance) in early April 2024. They were professional, kept the house clean, and protected the floors. The installation itself was done very well, both inside and out, and they hung the blower units with appropriate support. I would recommend them without hesitation!

Review 2 (2024-09-02 - Rating: 5)
I have had great experiences with Longhorn over the last two years. Last year, they were the only one of four HVAC companies that was able to diagnose and fix our home unit without simply recommending a total replacement, worked good as new.This year, we had a surprise outage due to a separate issue and called them back out. They came out twice and were able to find a specific issue with the compressor that was fixed within a day, all for the cost of a service call.Shoutout to our tech Manny who was patient, friendly, and knowledgable while he was here this week.

Review 3 (2024-09-17 - Rating: 5)
Robert came out several times and was amazing everytime. He is a true asset to this company and we appreciate his hard work and professional mannerisms. Thank you Robert

Review 4 (2024-11-15 - Rating: 5)
Went to drop off my business card and was greeted by a friendly team! Great customer service and answered my questions. A+++

Review 5 (2022-07-15 - Rating: 5)
I first want to start with the only reason I am giving this company 5 stars is because our technician (HUNTER) was the BEST! His customer service was top notch and he was able to fix the problem!We live in a Megatel new build, and we are still under warranty... I called the office SEVERAL times to explain to them that our house was unable to get to the temperature the thermostat was set at for several hours even into the late hours like midnight WHEN ITS DARK OUTSIDE. We kept getting brushed under the rug and told that 76 in our brand new house was normal even if set at 70.... THE OFFICE STAFF WAS SO HORRIBLE AND RUDE EVERY SINGLE TIME... FINALLY a technician was sent out and we were threatened that nothing was wrong we would be charged.. well turns out we were right and something was wrong because ever since Hunter was here and fixed it, we have stayed at 70 even with hot temperatures outside and our blinds open..Hunter is the best! Couldnt recommend him enough!The office staff is horrible, and they talked bad about our builder. Super unprofessional.

Review 6 (2024-03-01 - Rating: 5)
I had to put in a warranty call for our HVAC system and Hunter came out to work on it. He was awesome and so nice. He went out of his way and gave such good customer service.

Review 7 (2022-08-09 - Rating: 5)
The team at Longhorn is so helpful and responsive! The service technicians know what they are doing and provide incredible assistance. A huge shout out to Hunter who went above and beyond assisting us with a plumbing line that wasnt properly vented. We appreciate this team so much, they do outstanding work! If you need any work done, I would call Longhorn!

Review 8 (2022-08-16 - Rating: 5)
Called Longhorn for an AC issue on a Sunday, Hunter came to the house and diagnosed the issue within couple of hours. He’s extremely professional and knowledgeable. He was able to fix the issue and restore the air conditioning. Will definitely recommend Longhorn to everyone for all their HVAC needs.

Review 9 (2021-02-25 - Rating: 5)
Hunter, my technician, was exceptional. He quickly identified and fixed my issues without any cost to me due to my warranty. The problem was the builders shoddy work. Also, he went above and beyond expectations. He showed me other problems in the attic that the builders had caused and recommended I contact them to fix it. He nailed back a board that the builder didnt do. He insulated a pipe that that the builder failed to insulate at all. He showed me a place to get cheaper air filters online. He was also very warm and friendly.Id give 6 stars if it was possible, and if I ever have to call them again, Im asking for Hunter! Its clear he takes pride in his work as well as his service!

Review 10 (2019-09-23 - Rating: 5)
My AC broke down last week & it was horrible, especially since its been 100 degrees outside pretty much every day. We had someone come to see what the issue was, managed to get the part they needed, and came back to fix it the very same day! He also showed me where to change my AC filter, which was very helpful because it was hidden very well. Overall, I was very satisfied with my experience with Longhorn Heating And Air!

Review 11 (2023-03-23 - Rating: 5)
Weve been using Longhorn for over 30 years to help us with our HVAC needs both personally and commercially. Always professional and get the job done quickly without issues.

Review 12 (2018-10-16 - Rating: 5)
I have used Longhorn twice and they are awesome from the office personnel to the technicians. I first used Longhorn for a second opinion. Another company had diagnosed me needing a new compressor. Longhorn diagnosed the unit was missing a piston. Unit has been cooling ever since the piston was installed. Second time I used Longjorn was for a winter tune-up. Technician was very thorough and knowledgeable. Longhorn was referred to me. I must admit after first seeing their star rating I was reluctant to call. I am so glad I did!I typically dont write reviews however Im writing this review to help their rating because they truly are a 5 star company.

Review 13 (2018-08-14 - Rating: 5)
My wife and I want to thank Longhorn Heating and Air for their excellent service. We were having problems with some of our rooms being too hot or too cold. Johnnie and Hunter arrived promptly, diagnosed the problem and explained it to us in a way that we are able to understand it. Then they balanced the air in our home and now it feels wonderful in every room. Longhorn Heating and Air has earned our highest recommendation.

Review 14 (2018-09-07 - Rating: 5)
Longhorn installed our A/C systems when we built our home, and weve also used them for follow-up repairs over the years. Yes, we have had problems due to the known nationwide Goodman industries evaporator coil quality issues (units built around 2009-2011) over the past couple of years (the coils solder joints fail and leak out Freon, but this was not Longhorns fault), but in both cases the parts were covered under warranty and the repairs were done first class, with quality and conscientious work. They will go above and beyond for your repair. The cost of every repair has been very competitive and lower than other quotes I obtained (just to baseline). You cant go wrong with Longhorn for a new installation or a suddenly needed repair. Highly recommended.

Review 15 (2018-09-14 - Rating: 5)
Longhorn installed the HVAC in our newly built home. They did a great job balancing the airflow to all the rooms. Their service managers and technicians are polite and well mannered. I would definitely recommend them.

Review 16 (2018-08-14 - Rating: 5)
Thank you George for resolving the issues we were having with our 2 furnaces that were repeatedly burning out due to faulty electrical wiring that Longhorn wasnt even responsible for. My family appreciates everything you did for us when outside temperatures were reaching triple digits; locating parts that werent readily available, going out of your way multiple times to make unscheduled repairs due to my children suffer from asthma. Two thumbs up for Longhorns entire Staff and Management.

Review 17 (2018-11-27 - Rating: 5)
Over the summer, we had an issue with our A/c, all of a sudden it started draining water thru the ceiling instead of where it was supposed to drain. We called Longhorn Heating and Air. They were out the SAME DAY we called and fixed the problem. The Technician could have told us a sad story of what all was wrong; instead, he was honest and told us our drain had come unglued. The Technician fixed it in less than 10 minutes and was gone! Wow! Amazing! Thank you Longhorn Heating and Air! We will always use them for our heating and air conditioning needs.

Review 18 (2024-04-15 - Rating: 5)
Not a service review but I saw a worker with Longhorn Mechanical on his truck stop and hand sandwiches to a homeless man. Its very nice to see people helping people!

Review 19 (2018-05-01 - Rating: 5)
We recently purchased a new home from Megatel (Feb 18). The fan motor was bad in the Trane system installed by Longhorn. Megatel refered us to Longhorn to have the fan motor replaced. Longhorn was on time and very nice! They explained they didn’t have the part needed and it would be a few days before they could fix the unit. When I explained that I am pregnant and very uncomfortable they went above and beyond to make the repair the same day. Thank you so much for taking great care of us!

Review 20 (2020-07-16 - Rating: 5)
Longhorn Heat & Air is a life saver. With temps at or over 100 degrees this past week my AC decided to quit. One call and everythi g was promptly taken care of and at a reasonable price. Tess the office manager is the best. Thank you Longhorn for being prompt and profesional.

Review 21 (2016-06-30 - Rating: 5)
Sir warranty calls are 8-5 Monday thru Friday. You signed a contract with Megatel the builder of your home that you agreed to this. Also when you purchase a new home, even if it was just built, CHANGE THE FILTER. Most of the problems are due to the builders and homeowners not changing filters, or pouring bleach down the primary drain to make sure it does not clog. These are things that the homeowner is responsible for. All filters should be changed every 3 months. There is no filter that last a year.

Review 22 (2019-07-16 - Rating: 4)
Totally agree with B Mary!!They should have no stars at allThe whole team is horribleThey have no clueI have Same Megatel homeDidn’t tell me to register my unit either, left with 5 yrs warrantyHad AC cooling issues blamed it on Megatel for poor construction and insulation and left me in heat with constant AC running and high energy bills!!!Can we have a CLASS ACTION LAW SUIT!!!Can we get together only few of us will work too!Paying high electric bills because AC runs day and night and unable to cool the home, long horn said Megatel needs to do good insulation, called another company and they found the problem in literally 10 mins at the 4th year of living here and end of warrantyPlease Can we have a CLASS ACTION LAW SUIT against them !!!Addendum: (correction)Tom is the Owner (correction) of longhorn AC company Rowlette Texas, who called me finally and was kind enough to send his AC service manager and did repairs And apologized for his staff behaviour. I hope he terminates his office manager (Tes)My AC will hopefully run at full capacity this summer & will see how my upstairs room temp is this summer.Thank you Tom (owner) and George (service manager), I really appreciate you guys help!

Review 23 (2021-06-14 - Rating: 5)
Power outage fried our thermostat. Had to call after hours (around 10pm) and Hunter showed up within 30 min to fix our problem. He was fast, efficient and extremely polite.

Review 24 (2017-05-11 - Rating: 5)
I have used this company for almost 30 years. They have installed entire AC systems in an older home and sold us new outside units at the current house. They have always been clear about the pros and cons of each choice, did not try to sell the most expensive unit if it was not necessary to us. They respond quickly, effeciently and courteously. I wouldnt use any other ocmpany.

Review 25 (2021-06-12 - Rating: 5)
We really appreciated Hunter’s speedy attention to our Air Conditioning issues. Not only did he come out after hours, but he was at our home when he said he would be and less than a half hour to fix the problem.

Review 26 (2020-07-17 - Rating: 5)
This company NEVER fails me. I had another situation that required instant attention. Longhorn got right on it. I thought I would have to wait days to get servive but they took care of me immediately. Thanks again, I appreciate the whole staff in making my life comfortable again.

Review 27 (2020-07-16 - Rating: 5)
We have been very happy with them, using for 5 or 6 years. They go out of their way, their estimates have been spot on. Would not call anyone else

Review 28 (2020-05-01 - Rating: 5)
There on time and we professional. they went out of there way to fix my problem and clean up after they were done.and explain the problem and what they did to fix it. They have resabel price. Thank you longhorn.

Review 29 (2020-08-27 - Rating: 5)
Very satisfied with a customer service. Service manager and service technicianwas very professional and courteous. Took care of me the first time I had no more issues. Will call him again

Review 30 (2018-07-26 - Rating: 5)
I had my A/C go out last week in 108 degree heat I got very promt service and the tech Johnny was very professional i would recommend this company to all

Review 31 (2019-08-14 - Rating: 5)
Longhorn hidden in air OK wait was very good and polite and service my unit would no problem thank you Tom

Review 32 (2020-07-16 - Rating: 5)
The staff, work performed and service was amazing. The employees were professional and they went above and beyond to take care of all of my needs.