Jon Wayne Service Company

Located in Houston, Texas

Address: 306 W Byrd Blvd, Universal City, TX 78148, United States

Phone: +1 210-298-7035

Rating: 4.4

Services

Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-03-03 - Rating: 5)
I wish they were open throughout the weekend but they were extremely professional and nice it was a frustrating 24 hours in Texas heat but the attitudes, personality and quality of work make up for it.

Review 2 (2024-11-05 - Rating: 5)
This company is not cheap but the service is excellent. They are responsive, quick, and will take the time to explain what is going on and what the available options are, ranging from a deluxe, expensive solution with all the bells and whistles down to the This is the bare minimum to get the thing working for now solution. After the initial presentation of options is given and you choose your option, they will schedule the work and get it completed as soon as possible. The people they send out to do the project will do do the project and not try to upsell you endlessly after the fact.The technicians they have sent out have all been very pleasant, professional, and willing to answer even the dumbest of questions from a panicked homeowner. Even better, they are all very skilled and know what they are doing.The rescue club product is well worth it if you have a glitchy unit and you live in the Texas heat.

Review 3 (2024-08-21 - Rating: 5)
I had them come out to review my electrical panel, Juan came and he was incredibly thorough checking every detail to make sure he understood my setup and what work it might need. He was very friendly and explained all my questions. I need to review the quote and decide if I want to go forward with the expense, but i would be happy to have Juan (J.D) come out again.

Review 4 (2018-06-08 - Rating: 5)
I have an older home with its original AC system. I knew it was time for a replacement since the compressor motor had to be replaced a couple years ago. I had mentioned to a friend that I was in the market for a new system, and he strongly recommended Agees to me because of his positive experience with them recently. So, I set up an appointment for a quote. Agees senior technician Kelly showed up on time, and I was impressed from the first moment with his knowledge, friendliness, and professionalism. I could tell he was truly trying to get me theperfect system I needed, and not trying to upsell. Kelly explained the differences between the heat pump and standard electric systems that he recommended for me based on my needs, lifestyle, and layout of my house. I was more than happy with the quotes he gave me, and am looking forward to the installation. I highly recommend Agees Service Co. and will tell my friends and neighbors to keep them in mind.Install Review: Chris and Caesar arrived as scheduled for the installation. They were very professional and friendly. They used a heavy cloth to cover and protect my carpeting during the removal of the old unit and installation of the new air handler in the attic. They answered all my questions and explained how the new thermostat worked. They did a great job and cleaned up nicely when they were finished. I can definitely say that Agees only uses the best qualified and professional staff in their business. Definitely a 5 STAR company!

Review 5 (2017-06-07 - Rating: 5)
Ive been a customer of Agees for about 15 years, since they installed our AC/heating system. Theyve service it ever since. They are professional, on-time, and never leave a mess. They even deal with my barking pup during their site visits, with a smile. They always take the time to go over every aspect of maintaining my system on each visit and keep me posted of any items that I may need to updated in the future, in order to keep my system running at optimal level. Great company.

Review 6 (2021-07-09 - Rating: 5)
Our AC had frozen up, so after trying to thaw it and hope everything was fine, I realized wed need a professional to look at it. Agee has serviced our AC in the past, and weve been happy with the results each time. I called them first thing in the morning and they had a technician at our house within a few hours. He was professional and very knowledgeable. Come to find out we had a refrigerant leak, and our system ran on R22, which is being phased out and ridiculously expensive to get. We decided total system replacement was our best option and scheduled it. Their installation team was booked solid, so it took a week to get them here, and we made due with our old system until then. The day of installation they showed up promptly at 9 ready to go. They were very professional, transparent and answered any questions thoroughly. The weather didnt exactly cooperate, so they had to work around some occasional torrential rain, but I applaud their perseverance. They put up an awning over the outside unit to facilitate their work there. From start to finish it took them about 5 hours to completely swap the system and get everything running. It works great, its definitely quieter, and were completely happy with how its gone. Theyll be having a technician follow up tomorrow to ensure everything is functioning properly and make any necessary adjustments. Id definitely give Agee my endorsement if youre looking for AC service. Theyve always been on the spot and the service has been exceptional.

Review 7 (2018-03-17 - Rating: 5)
We had to have a new heat pump and air handler installed. Kelly came out and went over our whole system and our house to determine what our needs were, showed us our options, and explained everything to us. He was friendly and kind. Chris and Caesar came out to do the install and I was beyond impressed with them. They would explain everything to us. They showed us everything that was wrong with our old system, and were eager to answer all our questions we had. Chris even chased after our 1 year old when she was trying to walk out the front door. Our new system looks so much more professionally installed than our old one. Its night and day the difference. Bob came by to deliver more supplies and he was super nice. The whole Agees team is fantastic! I highly recommend them. Weve used some pretty crummy AC folks in the past in other towns and as long as we are here I will only use Agees.

Review 8 (2018-05-17 - Rating: 5)
Everyone that I worked with, from the first phone call to paying the bill was courteous, knowledgeable, thorough, and professional. Overall, I spoke with 3, possibly 4 people on the phone, Brian did the testing, diagnosis, and initial estimate of work and options, and Caesar and Chris installed the new component. Brian came late in the afternoon of the morning that I called, and the final repair was 3 days later. I know people need their AC back up and running ASAP, but these seemed like reasonable delays given the amount work that must happen around here when the weather gets hot. My only nitpick was that I was supposed to get a 30 minute call, but on the first visit it was less than 5 minutes because Brian was on another call right on my street. Therefore I wasnt at the house when he arrived. I dont really have any way to compare prices, but their standard service fee was generally the same as the other companies I checked in to. The final bill was in line with what I expected and fully explained before work started. I will use Agees again if (when) I have an AC or heating issue.

Review 9 (2017-07-21 - Rating: 5)
Ive been with Agees now for 9 years. They replaced my unit when the original went out. Stephanie or Mike call me every six months to schedule to have my semi-annual check. Ive found them to be extremely reliable. Marcus is our personal Service Tech, hes professional, friendly and always a positive attitude that I look forward to seeing him each time he comes.

Review 10 (2019-07-29 - Rating: 5)
Excellent service. Marcus was friendly and professional when he came to my house for an emergency AC repair. We called Agees at 9 AM and they were at my house 4 hours later. He explained why I was having certain problems and what the quick fix was, but explained that in the future wed probably need to replace our system (but didnt try to sell me a replacement right then). He helped me understand what things I could do on my own now to keep my system running as best as a 15 year old system could. I signed up for the Agees service agreement too so theyll come out every 6 months to check the system. I was referred to Agees by a family member and completely agree that they were the way to go! Thanks Agees!

Review 11 (2019-04-12 - Rating: 5)
Honest, professional, personable and efficiently run family business. We had a little bit of a tricky situation with our 6 yr old AC unit running a code/shutting down for the first time. I had had a different company look at it but ended up going over Agees since theyre a preferred Carrier provider. They were patient enough to send two different techs over to ensure the job was done thoroughly and correctly. They have won our loyalty for sure! We will be using them for years to come. Thank you Brian for saving the day!

Review 12 (2017-07-28 - Rating: 5)
Agees was great. Our AC has been going in and out for three years now and we have been using another, more expensive company that seemed to put a bandaid on our problem without actually fixing it. Kelly today was extremely thorough, took his time to explain different problems and found that our thermostats were even corroded (which our previous company had missed). I would recommend this company to anyone in the area who is having problems with their air conditioner or even need the biannual checkup.

Review 13 (2017-06-07 - Rating: 5)
Would strongly recommend Agees. We got 4 estimates to replace our heat pump and Agees was the best value. We got excellent customer service and they did what they said they would do. The tech was respectful and put booties over his shoes when he came in the house. I appreciated that as we have light colored carpet upstairs where he was working. Will contact Agees when its time to replace our other unit.

Review 14 (2020-05-22 - Rating: 5)
There are allot of AC companies out there to choose from.Finding one that has a higher standard of service and expertise is hard to find, their technicians are well seasoned and strive to get it right.Pride will get the job done, but admiration and a love for your work takes the job to a level of perfection.I have always been impressed by their expertise and knowledge, good job again, Thank you Agees for a job well done.Always good to know that they are there when you need them.

Review 15 (2017-06-14 - Rating: 5)
Excellent scheduling, on time, courtesy call on the way. Found the issue and didnt try to up sell for a bigger job. Ive always found Agees to be honest, reliable, and great service providers. We run real estate and property management and couldnt make things work without them!

Review 16 (2021-07-27 - Rating: 5)
Marcus knew exactly what was wrong when I told him the symptoms. Very knowledgeable. So thankful Agees got me in the first day and that they do a very good job. Will price a new unit with them this fall because of Marcus.

Review 17 (2019-04-17 - Rating: 5)
I have been a customer of Agees for over twenty years. To say the least, I have been extremely satisfied with their service, courtesy, and the professional manner that their personal conduct themselves. I cannot over emphasize the complete satisfaction that I have experenced with this company over the twenty years that I have done business with them. Five stars is my rating without hesitation.

Review 18 (2017-06-10 - Rating: 5)
Agees is always ready to help me even if it is a weekend. They are knowledgeable and friendly and it just feels like a family member at your house helping you rather than a serviceman. They are a five star company and I highly recommend them to anyone who wants more help and less hype.

Review 19 (2017-12-11 - Rating: 5)
I had to call them Saturday when my heat wouldn’t come on. They had someone at my house within a couple of hours! Kelly was our technician and he was very polite, friendly and knowledgeable. It was difficult to determine what the issue was (turned out to be a wire in the wall was shorting out because someone had put a nail through it), but Kelly kept at it until he discovered what the problem was. He was an angel to us! I would use this company again, and I have already handed out several of his business cards to our neighbors. Their prices were reasonable, too!

Review 20 (2017-06-07 - Rating: 5)
Ive been using Agees for years since they put in my new air conditioner. They come out twice a year to make sure that its ready for the summer and winter. Everyone there is super friendly and the service is fast!

Review 21 (2017-07-05 - Rating: 5)
It has been a long time since I have been this pleased with any kind of service technician. Zach was so thorough and so willing to explain each step he was taking. He was very knowledgeable and very kind. We will never call anyone else for our HVAC needs.

Review 22 (2018-01-24 - Rating: 5)
Replaced my air handler and AC unit 3 years ago and couldnt be happier with my decision to use Agees. I use their maintenance plan and they are friendly and professional with all interactions. Highly recommend using them.

Review 23 (2018-01-21 - Rating: 5)
Have used Agees about 10 years for twice a year maintanence on my a/c and furnace and have no complaints. Kelly is my usual service technician. He is thorough, neat, explains things well and on time.

Review 24 (2022-10-26 - Rating: 5)
John came to our rescue. We had no water for 4 days, he diagnosed the problem and professionally repaired and replaced what was needed. Very friendly and professional.

Review 25 (2017-06-07 - Rating: 5)
Agees has been taking care of our air conditioning/heating units for at least ten years. Weve stayed with them because they have been doing an outstanding job taking care of us!

Review 26 (2018-02-07 - Rating: 5)
Been a customer of Agees for over 10 years now. Great company. Friendly folks and very customer service oriented. I highly recommend that anyone give them a call. You wont be disappointed.

Review 27 (2021-09-06 - Rating: 5)
A/C went out yesterday (Sunday) evening. Called and left message, they called back in a few minutes. A/C repair tech has now fixed the problem. Have used Agees for years, always the best.

Review 28 (2022-10-21 - Rating: 5)
Jon Duncan was patient, engaging, and extremely knowledgeable in resolving my water softener issues. Wish that u had 10 stars as an option.

Review 29 (2021-08-20 - Rating: 5)
The technician that came out named Andrew did an awesome job very polite considerate and professional he helped get my AC back on track to cooling and stop the leaking and answering all the questions that I had helping me understand my unit and how I can keep the maintenance up very awesome job will definitely use this company again awesome job Agees and amazing job Andrew

Review 30 (2020-10-31 - Rating: 5)
Ive had the spring and fall check up for many years. I attribute this to my first Trane unit lasting for over 20 years. Tech. stays as long as it takes.

Review 31 (2022-09-21 - Rating: 5)
Jon Duncan came out to resolve a plumbing issue. He was knowledgeable and within minutes pinpointed the issue. Happy to finally resolve my recent issue!

Review 32 (2017-06-08 - Rating: 5)
The service technician was extremely nice and informative. Payment was easy and the charge was reasonable. I signed up for the service contract at the same time as well.

Review 33 (2016-08-23 - Rating: 5)
My family has used Agee Services for years. The technicians are always polite and have never had a problem with the work they do.

Review 34 (2017-06-08 - Rating: 5)
Wonderful Company! Employees have been nothing but wonderful and polite. I would recommend Agees to my family and friends.

Review 35 (2021-09-13 - Rating: 5)
Andrew did a great! Very professional and courteous. Explained everything. Very timely response. A very pleasant experience!

Review 36 (2017-10-20 - Rating: 5)
I have used this company for over 10 yrs now. They put in my new air conditioner and have been coming out every spring and the fall to make sure that it is ready for the next season.

Review 37 (2017-06-08 - Rating: 5)
We have been with Agees for over twenty years, and have always been impressed with the professionalism of the technicians who have service our systems.

Review 38 (2017-07-24 - Rating: 5)
Fantastic customer service. We have a service agreement with them which provides a great deal on parts and labor.

Review 39 (2020-09-24 - Rating: 5)
My apologies, yes you guys service was friendly and warm, very prompt, keep up the great service thanks again

Review 40 (2017-06-07 - Rating: 5)
Agees Service Company Are A Great Group Of Employs They Care About You And Your Equipment.

Review 41 (2017-06-08 - Rating: 5)
Always have been very satisfied with all employees who have serviced my heating and air conditioning equipment.U

Review 42 (2017-06-10 - Rating: 5)
Great company! Need new unit or repair call them. You wont be sorry.

Review 43 (2025-01-23 - Rating: 5)
Excellent work.

Review 44 (2017-06-07 - Rating: 5)
Very responsive, quality work, and knowledgeable technicians...but not the least expensive.

Review 45 (2017-06-11 - Rating: 4)
Always on time and friendly staff. We have been members for 5 years.

Review 46 (2017-06-13 - Rating: 4)
Has been serving our AC for years. Never any hard sales and very professional.

Review 47 (2021-05-20 - Rating: 5)
Fantastic company and good customer service with honest quality work!

Review 48 (2019-09-26 - Rating: 5)
Even though we didn’t have Agee’s do our replacement, the friendly and very informative service technician that came to look at our unit was a top of the line professional. Mr. Kelley took the time to diagnose, write up different quotes, and recommended the best services we needed for our home. They were speedy to help and kind in handling our situation.