Five Star Heating & AC

Located in Houston, Texas

Address: 1111 Persful St, Wylie, TX 75098, United States

Phone: +1 214-232-9017

Rating: 5

Services

On-site services
Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2023-06-16 - Rating: 5)
My a/c was not sending cold air into the house. I called Five Star and they came out two hours after my call. The problem was identified and fixed quickly. Also, the level of professionalism and quality was some of the best I’ve ever had! Thank you Five Star, I will only be doing business with you and recommending you to everyone!Jason C

Review 2 (2024-01-15 - Rating: 5)
I don’t usually gush on reviews, but this time I’m going to and it is well deserved! Yesterday evening around 7 PM our home heating system decided to die on us with temps in the low teens. We started calling to see if we could find anyone to come out on an emergency basis. We were doubtful since it was a Sunday night before a holiday. We received a call back in just a few minutes from D’Marcus Childress the owner of 5 Star Heating and AC. He literally was at our door in 10 minutes! He came in and worked for over an hour to try to ascertain what the problem was. It seems our unit was old (we’ve only lived here 2 years) and was rusted through as well as having a freon leak amongst other problems. He laid out all the choices that we had as far as dealing with the issue and with absolutely no pressure. We decided for peace of mind to just go with a new unit. He said that he would be back the next morning at 8 AM to do the job. And true to his word, he was! And to top it off it snowed the night before. When he got up that morning and saw the snow, he didn’t want to trust the supplier would be able to deliver our unit so he asked one of his team members to drive to the other side of Dallas to pick it up when they opened so we wouldn’t be without heat any longer than we had to. And it was a good thing that he had such forethought, because after our unit was picked up, the supplier decided to close for the rest of the day because of the weather. He and his team worked as hard as they could all morning in the 15 degree weather to install our inside and outside units. And now we are sitting in a nice warm home! And for all of the above, his price was fantastic! You couldn’t ask for better service or a kinder more honest individual! We HIGHLY recommend 5 Star Heating and AC for all of your HVAC needs!

Review 3 (2022-08-07 - Rating: 5)
Five Star replaced both my heating and air conditioning systems. They did a phenomenal job and gave a me a great price. The whole crew was very knowledgeable. D will come out and give you an honest evaluation of your issues and how to solve them. Everyone I have referred them to has been very happy with their service. He was able to keep our aircraft carriers systems running and he can do the same for your house. I would not let anyone else take care of my HVAC needs.

Review 4 (2023-08-30 - Rating: 5)
They saved the day! Our AC went out, and I am so glad we called Five Star. They responded within minutes and were at our house the same day. The troubleshooting was quick, and he was able to fix it on the spot. I will be recommending Five Star to everyone.

Review 5 (2023-07-25 - Rating: 5)
We called for a second opinion on a quote from one of the big box service providers and are so glad we did!! Mr. Childress was efficient, expert, and most importantly, very forthright in what needed to be fixed when, how to leverage our warranty we didn’t even know we had! He is a considerate, customer oriented, honest professional. Highly recommended!

Review 6 (2023-08-02 - Rating: 5)
The most customer focused HVAC company Ive ever dealt with. Absolutely top notch, transparent, and super responsive. They spend the effort to build credibility with their customers and it goes a long way. Five Star is the first and ONLY service I now call for HVAC needs.Thank you Dmarcus - you are a master of your craft sir!You absolutely cannot go wrong with Five Star!

Review 7 (2022-08-08 - Rating: 5)
I have used 5 star for last 7 years. Very professional and quality service where customer is treated with respect. 5 Star always presents ways to save money, is clear how long parts should last, what is short term vs long term fix and lets customer decide. Pricing is better than competitive and a fair market average charged because of superior service. Punctual, reliable, responsive, professional and high quality work. I have multiple homes in the area and use 5-Star exclusively. They really care about not leaving someone out in the heat, or cold and will work to get you going no matter the time or day of the week. It is a veteran owned business, and while its nice to support that, I do it because the service is absolutely the best.

Review 8 (2022-08-21 - Rating: 5)
This company is rightfully named 5-Star! Ive used them several times for full HVAC replacement and installation to minor maintenance of a loud noise the unit is making. Mr. Childress runs his company with integrity. He will shoot straight with you, his pricing is very fair, and he is prompt with scheduling. Ive recommended him several times and I hear the same, great feedback across the board. I highly recommend you call him.

Review 9 (2023-07-07 - Rating: 5)
Would rate 10 stars if I could! Mr. Childress and his team were great. The level of professionalism, responsiveness, honesty, and pride in work was refreshing. Our A/C wasnt sending cool air right before the 4th of July... Mr. Childress quickly came out, correctly diagnosed the underlaying issues, took the time to explain everything, answered all of my questions and had us fixed up in no time. Couldnt be happier with our experience. If you need anything for HVAC, give Mr Childress a call. Highly recommend!

Review 10 (2023-05-09 - Rating: 5)
Great service. My unit stop working in the hot summer month of July. 5 Star came out and solve my A/C problem. Brand New unit installed, explained how to maintain and operate the unit. House is very comfortable and I’m very Happy with the service and new A/C. I would recommend 5 Star to all my Family and Friends. Thanks 5 Star!!!!!

Review 11 (2022-08-08 - Rating: 5)
We have used Five Star Heating & A/C for almost a decade now, and I recommend him anytime someone has HVAC issues. I know when I call Mr. Childress he will answer my call and provide quality service at a fair price every time. Ive had so many neighbors thank me for recommending him. He is the best at what he does!

Review 12 (2022-06-24 - Rating: 5)
My neighbors have all had great experiences with Five Star and even posted about them on Facebook, so I knew who to call when my AC started blowing hot air overnight. They showed up quickly after I called, diagnosed the problem and I was enjoying cold air within an hour of their arrival. I rarely write reviews, but had to share my great experience with Five Star today.

Review 13 (2021-09-01 - Rating: 5)
Mr. Childress has helped use out starting in 2019 with offering good advice, fair repair cost and responsiveness, and when it was time to get a new unit he was cost effective and did great work. He knows his stuff and his crew does a great job. While dealing with an AC is never ideal, he makes it a good experience in the end. Highly recommended in the Wylie/Murphy Area.

Review 14 (2022-08-08 - Rating: 5)
Five Star Heating and AC have replaced both of my AC units. Additionally, I use them for the yearly maintenance and check ups.What I appreciate the most is that they have never been late nor missed an appointment. In fact, I have called once at 7 am with an issue and they arrived with in an hour, in between jobs, to check out the issue. This is a very customer first business and they have tried very hard to be accommodating.I refer this company to anyone needing AC work.

Review 15 (2023-09-03 - Rating: 5)
Demarcicus has gotten us out of an AC bind multiple times! He comes right out and fixed any AC or heating issues immediately. Plus he’s just a super nice guy :)Highly recommend!

Review 16 (2021-06-24 - Rating: 4)
Although my A/C worked just fine, I scheduled an appointment to have it serviced. When Mr. Childress arrived (and he arrived right on time), he asked a few questions and began working. After about an hour, I was prepared to hear that my A/C required some unnecessary additional repairs. But quite the contrary, it became very apparent to me that Mr. Childress took his time to ensure the job was done thoroughly and correctly. The cost did not vary from the quote he provided when I made the appointment. Mr. Childress is very skilled and extremely professional. I highly recommend this company.

Review 17 (2022-08-13 - Rating: 5)
Five Star is hands down the best AC company in DFW. The customer service is top notch, the advice is always honest, and the quality is excellent. We will only ever work with this company for HVAC.

Review 18 (2024-02-24 - Rating: 5)
Demarcus has worked on my AC until many times. Always does great work and at fair price. Highly recommend him.

Review 19 (2023-05-31 - Rating: 5)
Prompt, accurate, professional, and fair. I would recommend him for all of my HVAC needs. For my personal home and my rental properties. I will be recommending this business to all of my family and friends.

Review 20 (2023-05-26 - Rating: 5)
Our thermostat kept blowing a fuse late afternoon on a Thursday. He gave my husband a couple things to troubleshoot over the phone and when those didn’t work he showed up 30 min later on his way home. He found the issue and had the upstairs cooking in short time.

Review 21 (2022-08-25 - Rating: 5)
D does what he says he will do, how he says he will get it done and when he says it will happen. Pricing upfront. Five Star isnt happy until youre happy. Highly recommended.

Review 22 (2023-08-24 - Rating: 5)
Although we weren’t able to make an appointment, we were walked through what we might possibly do to alleviate our problems. I will definitely use in the future.