A&E Heating and Air

Located in Houston, Texas

Address: 3515 Sycamore School Rd Suite 125. PMB 143, Fort Worth, TX 76133, United States

Phone: +1 817-992-7499

Rating: 5

Services

Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-02-10 - Rating: 5)
AEHvac serviced me today great job done. Alvin was very knowledgeable and took his time explaining things had my thermostat replaced would definitely use them again give 5 stars

Review 2 (2024-02-25 - Rating: 5)
Alvin was very patient and knowledgeable, installed our new Ecobee thermostat…service above and beyond!!! Very nice man. Go Alvin. Also, he quickly diagnosed the problem with our AC, and fixed it

Review 3 (2024-05-08 - Rating: 5)
My ac compressor went out a few weeks ago. Most places claimed they could not fix it. Some claimed I needed an entire new unit. I reviewed A&E and called them based on their reviews. Well all the reviews are spot on. Alvin came out and fixed it. Very professional. He will communicate with you. He will answer your call or text. I am extremely happy with his expertise and my ac is working and cooling. I couldnt be any happier to find an honest company and I will definitely use them again. Thank you Alvin for taking care of me

Review 4 (2024-02-29 - Rating: 5)
Excellent service! My AC unit was fixed promptly and efficiently by Alvin and his team of skilled technicians. The team was professional, knowledgeable, and provided top-notch service. I would highly recommend them for any AC repairs. Will definitely call again any future maintenance issues and cleanings. 10 out of 10, will try again!!!

Review 5 (2024-10-08 - Rating: 5)
I contacted A&E HVAC to service my main unit. The diagnostic process took hours to complete (1st red flag). After several hours trying to determine why my A/C wasn’t blowing cold air, they concluded that I needed a new evaporator and Freon, stating that the unit was frozen. Due to my lack of knowledge, I accepted their findings, trusting them as professionals.Unfortunately, my units were not registered with Carrier, so I was responsible for both parts and labor. During our conversation about pricing, the technician (who was also the owner) stated that I could either replace the evaporator for about $4,700 or consider replacing the entire unit for around $11,000 to get a warranty. I immediately declined, knowing that my units were only five years old. The owner then informed me it would take at least 38 days to receive the part since my model was discontinued.Again, having no knowledge of the process, I agreed to move forward. Fast forward, I received a call advising that the part had arrived, and they were ready to install it. I was apprehensive about taking time off work but had no choice as they claimed they were booked. I was supposed to be their first appointment at 9:30 a.m. I asked how long the job would take and was told it wouldn’t take long.After several hours passed, I asked again how much longer it would be, but still received no clear answer. It became evident they had no definitive answer because they were charging by the hour and were incompetent about what was actually wrong with my system. Several more hours went by, and they connected a machine to my condenser, saying it takes time to release all the air. While this was supposedly happening, they left to grab lunch.Upon their return, they realized the evaporator wasn’t the issue. I was then told the problem was my condenser. I reminded them this was not what we initially discussed and that I wasn’t spending any more money. The owner then gave me an analogy, saying, “It’s like when you take your car to be repaired, and they tell you one thing, but it turns out to be something else.” I responded by telling him not to compare a car repair with his misdiagnosis. I immediately regretted calling them and, even more so, paying them for their incompetence. I was angry and frustrated with the entire ordeal.After some heated words, the owner said he could call around for pricing on a new condenser and install it for free. The following day, I received a text stating it would cost about $1,620 to replace the condenser. By then, I had already decided I didn’t want them working on anything else for me.Desperate to get my A/C repaired, I reached out to a colleague, who referred me to an internal contractor. Despite being booked, this company found a way to send a technician out to diagnose the problem. He was here for less than 45 minutes and informed me that, while he couldn’t confirm whether I needed the new evaporator (since it had already been installed), my real issue was the TXV, and I did not need a new condenser. I asked if I’d have to wait 30-60 days for delivery due to my system being discontinued, and he said, “Oh no, we have that part in stock. Not sure why you waited so long for the evaporator.”The next day, the technician returned and installed the TXV. My air conditioner is now working as expected.The entire experience with A&E HVAC was stressful and costly, and the issues I hired them to fix were never resolved. As I mentioned earlier, I deeply regret choosing this company and will never use their services again or recommend them to anyone.

Review 6 (2023-12-12 - Rating: 5)
A&E Heating were very fast to respond and did a superb job assessing and resolving issues with our HVAC damper. Prompt and reliable service. We will consider Alvin for routine maintenance to keep our HVAC system in good condition.

Review 7 (2024-01-23 - Rating: 5)
Very Prompt. Knew there job well. I would recommend them to anyone. Service was great. Thank you. I had no heat during that recent cold snap 2 weeks ago. They fixed it in a hurry.

Review 8 (2024-02-17 - Rating: 5)
I would like thank Alvin for his service, and it didn’t take a long time for him too finish. I really appreciate his interaction with me, very polite. And explained what he was doing! Again, thanks for so good service.

Review 9 (2024-02-20 - Rating: 5)
Alvin was a lifesaver! We called in a panic on the coldest day of the year, and he was at our office within the hour, and we were up and running in no time. Definitely recommend!

Review 10 (2024-05-30 - Rating: 5)
Changed filter, but still problems. Called back and he came right back and unclogged the drain and system is working great. Very friendly and professional. i will use again!!

Review 11 (2024-02-19 - Rating: 5)
Very professional and get the job done correctly in a very timely fashion. We call Alvin for all of our heating and a/c services.Highly recommended!