1st Class Heat & Air

Located in Houston, Texas

Address: 2712 S Rigsbee Dr #5, Plano, TX 75074, United States

Phone: +1 972-351-8383

Rating: 4.7

Services

Small Business
Online estimates
On-site services
Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-09 - Rating: 5)
So my outside unit was getting power it seemed. I called and asked them to come out. I explained to the young lady the phone that it was not an emergency due to it was my AC not working but my heat worked fine. I think she misunderstood and thought I said my heat was not working. The technician Chris M. was at my house in 30 minutes. He diagnosed what he could due to it being cold outside he could not repair the AC side. He was knowledgeable and informative on what needed to happen once the weather got warmer. I was told it would be a $99 trip charge. Since there was no repair that could be done at time he didn’t charge me anything. I will be calling back in the spring to get this taken care of. This was my second time using this company and the first time the theft was just as pleasant and knowledgeable. I recommend this company to anyone. They are out here to make money. Both times they came out they reduced my price or didn’t charge me for something stating that they didn’t want me to waste money! Who does that for their customers? Awesome experience every time!

Review 2 (2024-06-08 - Rating: 5)
True to their name, we got absolute 1st Class service!! We called them just after 5pm on a Friday to get our 3rd quote to replace our two AC units. We talked with Randy and he answered all our questions, was very helpful, honest and easy to talk with. Was able to provide a quote over the phone and even though it was Friday evening, he sent someone out to walk us through everything. Aaron arrived shortly after and was super helpful, friendly, and easy to talk with. We settled everything, and they were able to get two crews to come out the following morning on Saturday. All the technicians were great, friendly and hard working. With 2 dogs in the house and 3 young kids, the technicians were very friendly. They replaced both units all in one day. Super happy with 1st Class, the customer service, promptness, pricing, and overall experience. Would definitely recommend!

Review 3 (2024-12-16 - Rating: 5)
Chris was awesome. He was very knowledgeable and was able to diagnose and fix issues we have been dealing with for the past 2 years. He made sure our unit is running safe and working how it should be!! I highly recommend 1st Class Air and will be using them again!! Thanks Chris!

Review 4 (2025-01-08 - Rating: 5)
John was absolutely amazing! He fixed my heating and I can tell he does his job from the heart with absolute honesty ! I will always only request this amazing man for all my heating and air conditioning needs!

Review 5 (2024-10-31 - Rating: 5)
We needed our units checked out as we hadn’t done anything for a few years. John D. was courteous, on time, and skilled. We absolutely will be using 1st Class Air moving forward!

Review 6 (2024-07-31 - Rating: 5)
I recently had my annual AC maintenance done by Aaron from 1ST Class Heat & Air, and I am extremely pleased with the service provided. During the maintenance visit, Aaron meticulously checked every component of the AC unit. What I appreciated most was Aaron’s attention to detail and commitment to preventive care. He identified and resolved a minor issue before it could become a major problem, ensuring that my AC unit operates at peak performance. I highly recommend 1ST Class Heat & Air and Aaron for anyone looking for reliable yearly AC maintenance. Their professionalism, expertise, and exceptional customer service makes them stand out.

Review 7 (2024-06-08 - Rating: 5)
I recently had an excellent experience with 1st Class Heat and Air and highly recommend them for any AC needs. When calling, I spoke with Randy, who provided a quote over the phone and was incredibly helpful and knowledgeable, especially since I knew very little about AC units. Randys patience and expertise made the process much easier.Aaron came out to our house that evening and was very honest about the benefits of different types of AC units and whether we should replace both units at the same time or just the one that had died. His transparency and professionalism were greatly appreciated.To our surprise, they sent two crews out to our house the next day, ensuring everything was finished the same day. Aaron even came by again to make sure we were happy with the progress. Their pricing was competitive, and they offered flexible payment options, which made the decision even easier. They also worked around our dogs and children, ensuring minimal disruption to our daily routine.Throughout the entire process, we felt respected and treated like part of the family. Thanks to their excellent customer service and competitive pricing, we will choose 1st Class Heat and Air for all our future needs.

Review 8 (2024-06-09 - Rating: 5)
Had a nice service technician, named Aaron, come out today and help me with my air conditioning system. I am a single mother of three and every penny I have counts. He went over all my available options and even walked me through potential financing. He was kind, trustworthy and extremely knowledgeable. In the end he helped me make a decision that was right for me and my family and my budget. I will recommend this company to friends and family. Mostly, I will recommend Aaron Buckley as the heating and cooling specialist to help them with their future needs. 5 STARS ACROSS THE BOARD!!!

Review 9 (2024-07-03 - Rating: 5)
I called 5 different companies to have someone come out and its well over 100° outside. 1st Class Heat & Air sent a technician out within an hour! Josh was my technician. Josh was extremely professional, informative, and respectful! He showed me everything on the unit to know what to look for in the future and had my system up and running within 15 minutes. He works quick, and his experience definitely shows in his professionalism and quality of work.I couldnt be more thrilled with a company!

Review 10 (2024-06-09 - Rating: 5)
I got home from work and my house was hot. Called a few companies to get service, but they kept telling me they are to busy today I would have to wait. Called 1st class the man said he could have someone there but in a hour or so. I must have lucked out. Aaron was AMAZING!!! He called before he got here the ask if I wanted a cold drink from the store since he was already there, I mean who does that. He came in asked a few questions and went right to work. He found what was wrong assured me that it’s not a big deal and that he could fix it right away. He made a few recommendations on what he could do to help the system out and a few things that I could do to help the unit run better. I didn’t feel pressured into doing anything. I would recommend him to anyone. 1st class has a good one. As long as they send Aaron I’ll be a customer forever

Review 11 (2024-05-21 - Rating: 5)
My AC quit working in the middle of the night. I called their office first thing in the morning. They had someone out within an hour. John, the technician did a great job quickly diagnosing the problem. He replaced the transformer and had my air conditioner working in no time. They have been my AC /heating company for several years now. I trust 1st Class Air to do a good job and to be honest in the costs involved. They also are very personable.

Review 12 (2024-08-23 - Rating: 5)
John came out about an hour after I called and fixed a start regulator in about fifteen minutes. John is awesome. Very professional , personable, and knows what he’s doing. Highly recommended.

Review 13 (2024-06-10 - Rating: 5)
Booked a tune-up on Sunday afternoon, they were able to come out at 9am the next day. The tech was on time and very professional. He walked me through ways to avoid future problems. I will definitely be using 1st Class for future tune-ups and any needed repairs.

Review 14 (2025-01-06 - Rating: 5)
Chris did an amazing job! Very knowledgeable and was able to come in and fix my heater.

Review 15 (2024-06-19 - Rating: 5)
1st Class Heating and Air is just that. Josh arrived at my home an hour and a half after I requested help. Our house had a clogged drain pan that would’ve flooded the attic shortly without his help. He was knowledgeable quick to work while willing to answer any questions pleasantly. He did all of this without creating the need for extra work, worry or up charging. I could not ask for better professional help. Thank you, Josh and the 1st Class team!

Review 16 (2024-05-14 - Rating: 5)
Our air conditioner and furnace blower went out last night we live in Texas and it is hot! Our technician Chris Miller was absolutely a godsend to us. He came he diagnosed he ordered a new blower went and got it and installed it and checked our AC and we are up and running again all in one day! We told him my husband was having a surgery in Fort Worth and we were going to be gone from tomorrow through Friday and he made this happen for us I cant tell you how utterly grateful we are and how much we appreciate his service and yours service thank you very much!

Review 17 (2024-08-01 - Rating: 5)
We have been using 1st Class for many years. We are a return customer because of the professional and friendly customer service. Techs and staff are responsive and knowledgeable. Thanks. Highly recommend 1st Class.

Review 18 (2024-10-01 - Rating: 5)
John was excellent at explaining the issues and fixing them quickly and efficiently Will definitely use him again!

Review 19 (2024-05-08 - Rating: 5)
This company is outstanding from initial contact to the technician Josh who came out and serviced my unit. Josh was honest, quick and very helpful and professional. This company is outstanding and worth your business. They will be my go to Air and Heating Company from now on. Thank you for your help and service.

Review 20 (2024-11-29 - Rating: 5)
John arrived in a timely manner and was knowledgeable about our situation. He is a great technician!

Review 21 (2024-06-22 - Rating: 5)
Thanks to Aaron of 1st Class Heat and Air. Once he arrived, he diagnosed the issue quickly and fixed it efficiently. Cold air is now blowing. Thank you so much for fixing our AC, hopefully we will sleep much better tonight!

Review 22 (2023-09-08 - Rating: 5)
Last night my AC unit failed and I needed to reach someone to fix it.From all the companies that I called, only one was available to come to my house and fix it the same day.1st Class Heat and Air Inc. sent a Technician and when he arrived, immediately introduced himself and shook my hand, very nice, professional and knowledgeable about the job he was about to perform. In less than 5 minutes John told me the issue and proceeded to replaced the part. Our AC was back on and we were blessed to have someone that care about his customers.Thanks John for a great service call!I hope your company appreciates you!

Review 23 (2024-06-19 - Rating: 5)
Another great experience. I had service on the same day. They detected and fixed the issue quickly. Josh was knowledgeable and great to work with. Ill continue to use 1st Class.

Review 24 (2023-06-13 - Rating: 5)
John showed up on time and was very professional. He diagnosed the issue with my AC quickly and was great about explaining everything to me so I understood. I appreciated that he was upfront with what each repair would cost me and he did not try to sell me on a brand new AC even though mine is quite old. He had all the needed parts in his truck and was able to complete the repair in no time! I would definitely recommend John and 1st Class Heat and Air to friends and family!

Review 25 (2023-06-16 - Rating: 5)
1st Class is just as their name suggests. Our AC was struggling to keep up and with summer in full swing, we knew we needed to get it serviced. The technician was prompt to come and evaluate what needed to be addressed. Unfortunately, a replacement was necessary, but they offered financing and got it installed the same day. The admin staff has been super responsive and gracious with getting financing arranged. They had the city out the next day to inspect and approve the install. From my initial call to a complete install of our attic and outdoor unit was 12 hours. Teresa, Randy and the entire 1st Class team are indeed 1st class!

Review 26 (2023-08-03 - Rating: 5)
After using another AC company for years (forget getting service after hours or on weekends), I found 1st Class Heat & Air online. They had a 4.5-star rating and their website said same day service, so I gave them a call. This was after hours on a Thursday; I really didn’t expect a return call until the next day. A technician called me right back and was at our home within an hour. After he assessed the problem, he quoted me a price, and said that we needed to shut the unit off, and he would be back in the morning. They do have a service call fee, which I expected would be double, they only charged me for one.The technician arrived as promised, not only did he fix the problem quickly, but the price was lower than he had quoted. I asked him if they had a sr. citizen discount, he said they did and took an additional 10% off!I would HIGHLY recommend 1st Class Heat & Air; they are our HVAC company choice going forward. A very happy customer!

Review 27 (2023-07-08 - Rating: 5)
Best customer service we have ever received from any service company. Chris Miller was fantastic. He walked us thru the installation process of our new A/C system and made sure everything was handled quickly and professionally. The installation crews were on-time, courteous, extremely clean and went above and beyond our expectations. Overall, a fantastic experience and we fully recommend Chris Miller and the entire team at 1st Class Heat & Air for all your heating and cooling needs!!

Review 28 (2023-06-02 - Rating: 5)
1st Class Air Service is amazing!!!! At a point of total frustration with the service we’d always used, we took a chance and used the text feature to reach out. In 5 minutes we had an appointment and within 45 minutes Aaron was at our door and did a fantastic job. No run around, clear explanation of what was wrong AND he has everything we needed in his truck and was done in no time. Thank you so much!!!

Review 29 (2024-06-26 - Rating: 5)
First class Air always comes the within 4 hours of my call. Josh and the office staff are fast and amazing! We have been calling them for 10 years

Review 30 (2023-08-14 - Rating: 5)
My a/c unit broke Sunday evening. I filled out the online form on 1st Class Heat & Air’s website on Monday morning. By 10AM my a/c was repaired. I’m extremely grateful for the prompt service because forecasted temps this week are well over 100 degrees. The technician John was professional and answered all of my questions. My a/c unit is over 18 years old. I appreciate that John was able to fix it so quickly and he didn’t pressure me into buying a new system. John is a pleasure to work with and has certainly earned my trust. I know I’ll need to replace it someday, and plan to have that work done by 1st Class Heat & Air.

Review 31 (2023-05-27 - Rating: 5)
I have used 1st Choice Air for over five years including regular maintenance and a full system replacement. Each time they come out they take the time answer my questions and have never pressured me into any extra services unless I specifically asked for them. My last technician, Chris, has been maintaining my unit for the last 2 years and has been a top notch professional. A capacitor finally went out (2023) but Chris has kept me aware of it for the last 2 years and hasn’t recommended replacing until now, before it went out unexpectedly in the summer time. I couldn’t ask for a better experience and recommend them to anyone I know. Keep up the good work.

Review 32 (2023-08-08 - Rating: 5)
Thanks to Service Tech Chris Miller for saving the day on a HOT Texas Sunday!! Chris was quick to arrive after our desperate call for help and did a great job diagnosing....and then fixing the AC problem with our main unit. He explained what the issues were and what needed to be done thoroughly, and then gave us the options and costs before proceeding.Chris got us back up and running in less than 2 hours. We were able to enjoy a nice cool house again!!Thanks Chris and 1st Class Heat & Air!!Bill & AnnaMcKinney

Review 33 (2023-06-06 - Rating: 5)
My system didn’t feel like it was working so I look around reading reviews and kept seeing Aaron’s name in all the reviews. I called first class to have them come check out my unit. Thank god they sent Aaron. Talk about a professional. He was on time and very polite. He talked me through the entire process. When he did find some problems he came straight tight to me. Gave me the pros and cons of repairing the system. He didn’t try to sale anything. He gave me the solutions. I said yes he got straight to work. He had me fixed up in no time. No pressure and full understanding. From here on out Aaron is my guy. He is the one to ask for. 5star for 1st class and 10 starts for Aaron.

Review 34 (2023-08-06 - Rating: 5)
Aaron was super friendly and professional. He quickly diagnosed the issue and informed me of an approximate quote before continuing. Everything was done within a few minutes and payment process was convenient and easy. Thanks for the great service!

Review 35 (2023-08-27 - Rating: 5)
My a/c stopped cooling. I called my home warranty company and they were not timely in finding someone to fix this issue. I took my chances and called around to some local business and landed with 1st Class Heat & Air. Chris Miller (service technician) was a very knowledgeable, professional and most of all patient with me as I asked a billion and one questions. Thank you 1st Class Heat & Air for taking care of me in this Texas heat!!

Review 36 (2023-06-28 - Rating: 5)
Aaron B. got here on time and was very efficient. I especially appreciate his explanation of the issue, and quick fix. I feel good about the service, and we talked about what my needs will be when the time does come for replacement. 1st Class will be my service provider going forward!

Review 37 (2024-06-03 - Rating: 5)
This company is top notch. They quickly came out and resolved my issue. John, my tech, was polite and made sure I was a priority. I won’t use anyone but this company in the future.

Review 38 (2023-09-09 - Rating: 5)
My AC went out on a Friday night. I contacted 1st Class Saturday morning, since the company who installed my AC 3 years ago went out of business, and they sent out John Dutil who arrived a few hours later. Within 30 minutes he had my AC working again. John was so professional, personable and informative. From now on, 1st Class will be my only AC company.

Review 39 (2023-08-01 - Rating: 5)
My ac failed, my home temp was at 89 and I had to leave with my 3 dogs. I contacted First Class Air at 9:00 at night & they were at my home at 9 am the next morning. Fixed 2 air conditioning units at a very fair price. They are First Class!

Review 40 (2023-09-07 - Rating: 5)
Ive used 1st Class Heat & Air for years, and could not be happier or more appreciative of their services. Its rare and oh-so-refreshing in suburbia to find a company that provides first class service with the personal care of a small town family-owned business feel. 1st Class really is a perfect name for this company, their office management and ownership team - I highly recommend!

Review 41 (2023-06-03 - Rating: 5)
Very nice and courteous workers. They have been working for about 20+ years for the same company. They were very neat and courteous while doing the job. Upon the initial call at night they came out the next morning. That’s not heard of it this time and very nice company. Strongly recommend them. They also explained everything they did, and we’re going to do. First rate company

Review 42 (2023-08-11 - Rating: 5)
I can’t say enough about 1st Class Heat & Air especially Mr. John Dutil. I called the office at 6:41pm to report our system was not working and Mr. John showed up within the hour. We explained our situation and he worked with us to get us up and running. My husband and I are so grateful to have gotten Mr. John as our tech. He has a wonderful spirit and he explained exactly what was going on with our 24 year old system and what we needed to do until we could get our unit replaced. Thank you again 1st Class Heat & Air especially Mr. John Dutil for the amazing service!

Review 43 (2023-08-12 - Rating: 5)
My AC went out while we were out of town. It was 93 degrees in the house when we got home. Even though it was 745 at night they answered my call and sent someone out within the hour. Chris the technician was very professional and knowledgeable and found the trouble quickly. He had the parts on his truck and our unit was back on line within an hour. I not only recommend 1st Class for HVAC repair but also for preventative maintenance during the year.

Review 44 (2023-07-30 - Rating: 5)
My wife and I have had issues with our AC since it was installed in 2015. Chris was able to come out, and be on site in about an hour. Chris listened to the problems we observed and tested every single wire and was able to find some issues.Chris had all the necessary parts and was able to get the work done on the same visit.I will be using 1st Class Heat & Air for all of my maintenance from now on.

Review 45 (2023-08-16 - Rating: 5)
John has been the A/C tech that has visited our home for maybe four years and is always professional and knowledgeable. He installed our indoor A/C unit and has kept it running well during this 2023 heat. Highly recommend 1st Class Heat & Air for the quality work they do.

Review 46 (2020-06-05 - Rating: 5)
I used this company a few years ago when my AC was not cooling at all. Another company had come out prior to 1st Class and added 2 gallons of Freon, but didnt do anything about the leak that was apparently there. So when the system stopped cooling again, I called 1st Class Heat & Air. The long and the short of it is that we had them install a new AC, and we were very satisfied with every aspect of our dealings with them.We have continued to use them for regular service check-ups, and last year we had them install a new furnace. All has been fine, and we have been completely impressed with their professionalism, courtesy, rates, timeliness, knowledge, staff, and the service they have performed. We had them come out this week for the regular service check-up on the AC. Once again, everyone we dealt with was friendly, knowledgeable and professional. When so many companies fail to meet even a minimum level of expectation, 1st Class Air impresses at every turn.This company and their staff are 1st Rate. They are a diamond in the rough!

Review 47 (2023-10-17 - Rating: 5)
1st class saved our lives this past summer the AC went out first the the furnace all of this from jun- Aug. When Temps were 105 or higher came out immediately same day it was a life saver. Rocky great guy and technician very professional kind and honest. I appreciate the rentire team at 1st class thank 😊 you

Review 48 (2016-12-16 - Rating: 5)
I had a wonderful experience with 1st Class Heat & Air. I had been putting off having my heating unit checked and discovered it not working during this recent cold snap. I chose 1st Class after reading about the company and seeing some good reviews.They were able to send someone out quickly to help. Daniel did an excellent job of explaining to me what the problem was and what options I had. I chose to have a new unit installed, even though they offered to fix the old one. Since it was 15 years old I knew it would need to replaced sooner rather than later. Dane called me quickly and I was able to get great financing, he was friendly and helpful, answering all of my questions. The installers were there first thing the next morning, just as promised. They were polite and got right to work. Daniel came by while they were still working and made sure all my questions were answered and even got the filters out that I had been putting off changing. They were done a little after noon. I couldnt have asked for nicer people or a better experience. I would highly recommend them to anyone. Thanks 1st Class for a great job !

Review 49 (2022-07-14 - Rating: 5)
My AC went out at 2am (of course), and out of the numerous companies that I contacted for repair help,1st Class Heat and Air was able to send someone out within 6 hours of receiving my call (non emergency!). Chris Miller was courteous and respectful, and answered/ put up and with all of my inquiries without delay. I told Chris that 1st Class Heat and Air was my AC go-to from now on. I would highly recommend this company from today’s experience.

Review 50 (2024-08-20 - Rating: 5)
We have been using 1st Class Heat &Air for a few years now. We always ask for John. He is a very caring, professional and up front person. He lets you know what is happening at all times during his visit. I would recommend 1st Class Heat & Air and Technician John to all.

Review 51 (2021-08-12 - Rating: 5)
I have used 1st Class Air on many occasional on my personal property and my rental properties. Always , fast responsive service at very reasonable rates. I just had them replace my entire ac system at my personal residence when my 30 year old system finally quit on me. They got out there the same day and worked through the night into the morning to get my system replaced and me back into my home. I am throughly impressed by the responsiveness and and my new system..I was back in my house in literally less then 12 hours. I was amazed… I can’t recommend them highly enough…

Review 52 (2023-08-12 - Rating: 5)
Our AC went out at night. We called and Aaron came out between 8 and 9 pm. He diagnosed our problem and was back at our house at 8:30 the next morning with the needed part. He had us up and running in an hour. Incredible service and work from Aaron. He deserves a big raise!

Review 53 (2023-06-20 - Rating: 5)
It was after hours and they were able to get a tech out within the hour. Aaron Buckley explained what was wrong and what he was going to do. Very personable and polite. His level of customer service is top notch.

Review 54 (2021-03-27 - Rating: 5)
I highly recommend 1st Class Heat and Air. It started 5 months ago in October, when they came out to check my A/C that crippled during a heat wave.Their response was same day, when other A/C companies said it would be a few days before they could come out to look at it.1st Class Air fixed my issue and got us cooled down.So when it was the end of the road for that A/C unit, our ONLY thought was to use 1st Class Air. They came out and assessed what we needed and they had our unit replaced... fast!Randy and his team are friendly, helpful and informative on what you ‘really’ need. Awesome techs and front office team. You will have a great experience!My Wife and I look forward to a ‘COOL’ summer ahead!Thank you 1st Class Heat and Air!Butch C.

Review 55 (2022-11-22 - Rating: 5)
1st Class Heat & Air has continued to be very reliable for my heating and A/C systems maintenance throughout the years.Technician Aaron performed the annual maintenance and deep cleaning on my heating system this time around. He is the utmost professional - kind, honest, efficient, friendly, and dependable. Even my dogs are obsessed with him!I highly recommend the company, and Aaron as your technician….

Review 56 (2019-06-29 - Rating: 5)
The phone was answered quickly and I was treated with respect and was given excellent service.A technician was dispatched at a time most convenient for me.He arrived on time, serviced our AC unit and resolved the issue we had been having. We will definitely be repeat customers I highly recommend 1st Class Air and all of their employees.

Review 57 (2021-06-15 - Rating: 5)
Awesome experience.Called and was able to schedule same day service, fortunate since my AC went out on a 97 degree evening. Service techs arrived on time and were very professional. After providing the symptoms, they immediately started checking my system and within a few mins were able to tell me exactly what the problem was. The price quoted was reasonable and up front with no hidden or surprise fees. My system was repaired, cleaned and is blowing super cold!! I am extremely happy with my experience and will definitely refer them going forward. Thanks

Review 58 (2019-06-28 - Rating: 5)
Great experience with Jason at 1st Class Heating & Air Service. Dispatch was able to give me a window as well as called me shortly before Jason arrived. Jason is professional, friendly and knowledgeable. He set proper expectations with me regarding what hed be doing and how long it would likely take. His explanation and recommendations made sense and he respectfully and completely answered all of my many, many questions. Thank you Jason for providing great care and service! Very much appreciated! Also thank you to the rest of the team at 1st Class Air for always being accommodating and professional every time I call.

Review 59 (2020-07-20 - Rating: 5)
We had 1st Class Air our to fix our AC unit. The team was quick to respond on a Sunday. The unit was beyond repair so we ended up replacing the AC unit. Did a price comparison and the company was on par with similar units from other companies but they were able to install on the same day working well into the night. Very professional team and I will continue to use them!

Review 60 (2019-07-13 - Rating: 5)
I emailed 1st Class Heat & Air on a Fri evening and was called within minutes of sending the email. I called for a basic check up and was surprised and pleased when they scheduled my check for the very next day. Blake, the technician was on time and very professional. He checked all the ac components and advised me on maintenance of my system. Very fair pricing and now 1st Class will be my “go to” AC Peeps.

Review 61 (2019-07-26 - Rating: 5)
Great experience! They were prompt, honest, and professional. They did isolate the issue quickly and gave me options. I opted to replace/upgrade the entire system after 15 years and was given a fair price and they were able to install the same evening, Crew was outstanding. I have had 9 houses, replaced 4 systems over the last 36 years and this was the best experience yet with an HVAC company. Highly recommend.

Review 62 (2019-11-16 - Rating: 5)
Ive used this company for over 7 years. Theyve serviced my units and have saved me money doing so. When my antique heating unit finally decided it was done for good, it was an easy choice as to who to use. Despite their offer to find a part as opposed to replacing, I elected to replace and take advantage of the efficiencies of more modern units. Their no interest financing offer at the time made the choice even easier. Ive been VERY happy with their timeliness, professionalism and knowledgeable staff.

Review 63 (2023-06-11 - Rating: 5)
Aaron B came out and got my AC problem fixed in no time! From the first call to the moment he left was probably only an hour or so. Speedy, efficient & friendly service that got the job done right!

Review 64 (2022-07-09 - Rating: 5)
The AC Tech Joshua was very nice guy, professional, knowledgeable and friendly. We enjoyed his visit today. Thank you guys for helping us when our home warranty failed us. We will add this number to our address book for home repairs. Have a great weekend.

Review 65 (2023-08-13 - Rating: 5)
1st Class Heat & Air is truly first class. John Dutil is an amazing technician, very knowledgeable and courteous. He pinpointed the AC unit issue and repaired it an expeditious manner. I highly recommend John & 1st Class Heat & Air.

Review 66 (2019-06-28 - Rating: 5)
John came in in a professional manner and was very polite. He checked our unit and explained how they work and what the best solution would be for our problem. He worked quickly but was not in a mad rush to go on to the next customer. We completed a sale and lined up an installation time that fit best in our schedule. We were very impressed with the entire visit and the installation of the new unit.

Review 67 (2023-08-02 - Rating: 5)
Arron, the service tech, arrived on time and was very courteous. He explained the problems I was having with my air condition unit and repaired the unit very quickly. I highly recommend Aaron and this company.

Review 68 (2019-10-08 - Rating: 5)
The hot Texas summer killed my 20 year old evaporator coil in the attic. I called 1st Class Heat & Air and they had Rodney out within a couple of hours. Rodney confirmed the coil was bad and had the new part and a two man crew installing the new coil the same day.Rocky and Frank did a tremendous job installing the new coil and bringing the whole system up to city code. The quality of work and attention to detail on sealing where I was leaking air into the attic was outstanding.I was very pleased with the price as well. It is never fun opening up the checkbook and a big ticket item but I know I will not have to worry about the new system for many years now.

Review 69 (2019-03-27 - Rating: 5)
1st Class Heat & Air installed our brand new system last week. We’ve been preparing for a new system for the last couple years and received many estimates, and John is the reason we chose this company. He was the only one who seemed to truly care about having our business and making sure we got a great deal with quality service and equipment. I’d recommend John and 1st Class a hundred times over!

Review 70 (2021-06-18 - Rating: 5)
We had our A/C go out on Friday night. We contacted 1st Class via e-mail and they responded within a short time and set up an appt. for Saturday morning. The Tech arrived on time after calling ahead, did the diagnosis and repair promptly and explained what he was doing. He also checked the freon in our second unit as well without our asking. We are very satisfied repeat customers.

Review 71 (2021-06-12 - Rating: 5)
1st Class Heat and Air had a fast response time. We are always weary of being taken advantage of but they sent out their most knowledgeable technician. His name is Jordan. You can’t miss him because he’s 6’6” tall. He’s a ex-marine. He walked us thru every detail. Upon his presenting all options we made the best decision. Our AC unit was 15-16 years old and we knew there was a leak because we had been filling up on coolant every year. Right before summer. Well the band aid that we kept applying finally fell off. So we made the decision to replace the unit. Now I must say up to this point Jordan had given us every bit of info and let us make the choice. No pressure. It turns out 1st Class Heat & Air offers “same as cash” financing and we took advantage. Jordan had told us their installers we very good. He told us that out of all the installers he’s come across in his career that he would choose 1st Class’s installers for his own mothers house. And I have to say they are impeccably good and very productive. These guys brought the unit and delivered it around 6:30 pm. They installed and worked every second to complete the install at around 9:30-10:00pm. After they finished they showed the work and everything was straight and level, no space was wasted. The guys name that did our install was Rocky. He was my contact for the install crew. These guys were in our hot attic working for about two hours. They were drenched from the heat in attic and I made sure I supplied them with ice cold drinks. If you are worried about being taken advantage of at the very least call these guys. Atleast give them a chance to give u a price and tell you what’s wrong. Ask for Randy (owner) and tell them you read this review. Ask him if he can send Jordan out. Their prices are not the highest but they will give you peace of mind because by the time they leave you will understand what’s happening. The craftsmanship of the installers is second to none.if you have any concerns or questions I will be glad to talk to you. Just have Randy or Jocelyn call me and I will give them permission to call me. We have 1st Class Air on speed dial but with the products and installs they had done for us we don’t plan on seeing them for a while. They do stand behind their name: 1st Class Heat and Air.Sincerely,Steven & Kelly THighland Village, Texas

Review 72 (2023-06-08 - Rating: 5)
Excellent technicians and service. We purchased our unit from them a few years ago, and have service contract for regular inspections. Thoroughly checks system each time.Would highly recommend this company.

Review 73 (2023-08-13 - Rating: 5)
Do know nothing about this company. Just wanted to comment on low reviews. The people who are complaining about the price.Then why did you pay for it thats your fault. Dont pay for something then whine about the cost. They gave you a price you agreed and paid. These guys must did good job you didnt complain about there work.SINCERELY Global Mechanical

Review 74 (2023-06-14 - Rating: 5)
We’ve used this company twice. Both times the technician was prompt and helpful. Explained everything and let us know exactly what needed to be done and what was the best thing that needed to be done. They worked with us and were quite helpful. We’d use them again.

Review 75 (2023-12-20 - Rating: 5)
A great company! Randy,John and team are 109% service oriented. Very reasonable prices but more importantly a service mindset. Well done!

Review 76 (2021-11-04 - Rating: 5)
John arrived earlier than we expected and had figured out the problem within about 10 minutes. He came up with a solution and offered an estimate if we needed a new unit in the future. Since our system was over 26 years old, we really appreciated his opinion and advice. Great company...we will use again in the future! Thanks 1st Class!

Review 77 (2023-07-03 - Rating: 5)
This was the first time I used 1st Class A:C. Had them come & give my A/C a yearly check over. Aaron was prompt & helpful! You are now my go to company for A/C service! Very impressed!Kim Carter

Review 78 (2020-06-04 - Rating: 5)
I have used 1st class air now for 2 years. They have replaced both of my units. This is a professional company. They usually are at you place within 30 min even on the weekends or off hours. They even came and fixed my air conditioner during my sons Graduation party. The technician John who comes out always provides options on a plan to fix your problems. I also have to give the office credit. They always answers no machine or service. They even fill out the warranty paper work for you. I definitely recommend.

Review 79 (2023-07-26 - Rating: 5)
Wonderful second experience with 1st Class. Aaron B knows his stuff and is very professional and agreeable. We are now going to be long term customers.

Review 80 (2019-04-19 - Rating: 5)
I was having issues with my Nest and the Air unit responding. Called up 1st Class Air and Eric came out right away to help me out. He was very professional, explained things in simple terms to make sure I knew what he was doing and how he was going to fix it. Great work and highly recommend them! Great communication through the whole process and great work without trying to sell out a wholenew system.

Review 81 (2020-01-15 - Rating: 5)
My AC went out on a Sunday and John came to check it out! He was very friendly, honest and helpful! I needed a new compressor and they set it up that same night! Victor and Juan (I hope I remembered that right) were nice and hard working! They installed the compressor diligently and professionally. So grateful for 1st Class being open on a Sunday and grateful for the guys that worked in this blistering heat! Thank you!!

Review 82 (2018-06-08 - Rating: 5)
Customer support is great, they understand the problem quickly and they always have a technician available. I had several issues with the air conditioning units in my art studio during summer. Some of the ACs couldnt blow cold air, one of them coudlnt be turned on and the one in my office was working just okay and suddenly was off without reason. I called 1st class and they send few technicians to my place. They were able to spot the problem immediately. They fixed it in few hours and since then everything works great.

Review 83 (2019-09-04 - Rating: 5)
Had an excellent experience with these guys both times they came out in the past couple years. The first time we called them it was to fix something another AC company messed up. Then more recently, the AC stopped working around 5 PM on a Friday, of course. They had them scheduled for between 5-7 pm that same night! It was almost 90 degrees in one section of the house. So I was glad they could make it the same day. They came out and tried a few things to get our 20 year old system to keep ticking, but it had run too long and it was time to replace the outside unit. They scheduled for the AC installation the same night too. I couldn’t believe it! I have had to leave messages and wait until Monday for other AC companies to even respond to a service call. They ran into some issues, but stayed until the job was done. Luckily we were all able to sleep in our own rooms with the air working again. They have definitely earned me as a customer and I have recommended them to neighbors and friends already.

Review 84 (2019-09-02 - Rating: 5)
Our AC Unit (is an older unit) was not cooling, and broke down at night, and I messaged 1st Class Heat & Air, and they arrived the next day in the morning, and fixed the AC in no time. And the repair man did an excellent job of educating us on the equipment and making sure we understood the problem, and answered all the questions we had. The timely manner of the technician being out at our location and fixing the unit within the hour in this TX heat, was a life save.

Review 85 (2018-07-23 - Rating: 5)
Our A/C went out on Saturday night around 9 PM. They were out within and hour and had our fan motor replaced in even less time. John was our tech and he was amazing and didnt try to sell us anything we didnt need. He was so friendly, quick and professional. On a day when heat was hitting 105+, we were so grateful for the quick service.

Review 86 (2021-06-10 - Rating: 5)
Jordan, the technician was very thorough. He replaced the broken capacitor and cleaned the wrap around 2 layers of coil with chemical before hosing it down. Also, he took the time to answer all our inquiries in detail. The diagnostic fee, parts and labor was very reasonable. We would definitely use them again.

Review 87 (2018-05-16 - Rating: 5)
Had a great experience with this company . Ben was the Tech who was Awesome! He looked at the inside unit over and the outside unit and made some great recommendations for maintaining the units and which filters to buy .He came early and got our A/C running and checked everything out and went back into the house to make sure everything was working correctly. He then went over the thermostat and recommended some ideas to save money .Know I know why they call this Company First Class .. it’s the Techs and great Customer Service ... no high pressure just Texas Honest ! Highly recommend them they are honest and Ben has a lot of experience on Ac and is willing to share !JF

Review 88 (2018-07-07 - Rating: 5)
Was out here because of some business, and heat was a killer out here. I was given a building for a few months to work in, and the heat broke in. The air in my building had shut down, and nothing was working how we wanted. Thats when I called, and Hollie was able to help. Hollie was one of the office staff that was there working, and helped me throughout the entire process of how we were going to work together, and their services.I was later able to see how their services were really top notch quality. Their high quality parts : and their truly motivated workers. I had Rocky, who was extremely helpful and nice towards my family, working efficiently and having a bright smile on his face.I just want to say thank you to the entire business, for great service quality and great staff to work with. Will recommend and work with again if we have problems!

Review 89 (2014-10-11 - Rating: 5)
My AC was blowing hot air and the compressor was not coming on. I call about 9:30 am and Wes came out about 2:00 pm on a Saturday. He spent about an hour working on my system and replaced a few parts. He was very professional and did an awesome job. My AC has been fixed and I am one happy customer. One of the things that I really liked about this company is they replace parts instead of automatically saying the system is broke and you have to buy a new one. I will recommend 1st Class Heat and Air to all my friends. Thank you Wes!!

Review 90 (2019-07-22 - Rating: 5)
1st Class Heat and Air truly lives up to its name. John cleaned and repaired my AC drain and corrected other issues made by another company while explaining everything prior to taking action. He explained how my system is connected, how to maintain it, and when I had another question, he came out to ensure all was well. This company is OUTSTANDING. I appreciate the same day service, honest assessment and affordable prices. TEN STARS ....and for me it’s hard to achieve. I am very hard to please.

Review 91 (2019-07-08 - Rating: 5)
As usual for 1st Class Heat & Air the serviceman was neat and did his job quickly and quietly. He put forth extra efforts to look at a minor misbehavior and resolve it. I have used their services for about two years now and I feel that I receive courteous and capable service on each visit. The office personnel are quick to resolve appointments and are very courteous and friendly.

Review 92 (2022-10-17 - Rating: 5)
This was my second time using 1st Class for AC repair and maintenance. I will continue to use them because they are very thorough in diagnosing the problem the first time in diagnosing why the AC kept loosing Freon. Today, I had them out for the winter tune up on my my 2 systems. You can search the metroplex, but you will not find a more honest company you work with.

Review 93 (2016-07-30 - Rating: 5)
The serviceman arrived promptly at the designated appointment time and quickly diagnosed the problem with my old unit. Due to its age I made the decision to replace the AC and Furnace. I was pleasantly surprised when I was told they could replace the unit immediately. The crew did a great job and stayed till late in the evening until the job was done. My new system works great!!!

Review 94 (2024-06-18 - Rating: 5)
Mr. John did such a great job fixing our AC!! Super thankful for him and 1st Class Heating and Air.

Review 95 (2019-07-11 - Rating: 5)
Eric was super nice and knowledgeable. He didn’t treat me like an idiot like other companies have before (looking at you, A#1 Air). I will call 1st Class in the future if I have any issues. I’ve even told others how they worked with my schedule and how they couldn’t have been more accommodating. Great company.

Review 96 (2016-06-26 - Rating: 5)
AWESOME! My first call was to Anumber1 Air that said they could send someone over at 1 am. Seriously. I appreciate that they are available 24/7...but really? No. I found 1st Class Heat & Air and knew it was going to be a good experience from the beginning. The friendly tech was at the house within a couple of hours and not only fixed the issue but walked us through the steps to prevent it from happening again. They have my business for life.

Review 97 (2020-07-10 - Rating: 5)
WOW! Thats really all you need to know about 1st class air. They had me a new unit overnight by my choice not by there choice. I could have had them repair my old unit, they were willing to bandaid my old unit but I chose to trust them with a new unit and I couldnt be happier and at ease. Im a very pleased customer and I highly recommend them for your home heat & air needs in North Texas. Thank you 1st Class Air!

Review 98 (2022-05-12 - Rating: 5)
The technician John was very professional and informative about the issue with our AC Unit that allowed us to make the best decision on how to proceed with the repair.Great Customer Services from Office personal to the technician.Thanks 1st Class Heat & Air!!!

Review 99 (2020-06-17 - Rating: 5)
I have used 1st Class for several years and they are indeed 1st Class. I called this morning to report my air conditioner wasnt working. They had a tech here within 90 minutes. Great staff in the office and in the field. Prompt, professional service.

Review 100 (2023-01-19 - Rating: 5)
Talk about fast service, my husband called for them to install a surge protector.Aaron arrived and had the equipment put in within 2 hours. Cannot thank this company enough!

Review 101 (2022-10-26 - Rating: 5)
Chris did an outstanding job. We had a squeak in the outside unit, Chris knew exactly what was wrong. He ordered a new part an returned quickly to replace it. Great Service

Review 102 (2022-04-21 - Rating: 5)
Weve been using 1st Class Heat & Air for several years for our HVAC maintenance and repairs and they are the best! The Service Techs that come out are always courteous and professional and do a really great job.

Review 103 (2019-10-26 - Rating: 5)
I met John a couple of years ago in the middle of July in Texas when my unit died. Hed been telling me for a while that I really should replace it but I didnt listen. It was a Saturday and 97 degrees in my house. I have 3 dogs so it was an emergency. Long story short he had my new unit in and working by 11:00 pm that night. Quality job, reasonable price and lowered my electrical bill. Wouldnt pick anyone else to service my homes AC/Heat.

Review 104 (2021-06-09 - Rating: 5)
I was very pleased with the response of this company. My air-con broke down on a Friday, I called them Saturday the next morning. They had someone come out an assess the problem and by 10 PM they had replaced the unit in the loft. Their employees were professional, polite and made a very neat and tidy job. I would highly recommend them.

Review 105 (2023-07-12 - Rating: 5)
The guys who came to fix my AC were very respectful and cleaned up after themselves. They also went above and beyond for the service I paid for. I highly recommend!

Review 106 (2019-08-10 - Rating: 5)
So at 6:30 in the evening I notice our downstairs temp is actually starting to climb above where I have the thermostat set..knew I had an issue. It’s in the high 90’s and heading for the 100’s in the next few days and me and the wife are leave in the morning on a flight but teens staying home...started to panic. Started leaving messages at AC companies for a call back and my 4th call was 1st Heat & Air..they had great reviews online but I had never heard of them. Gave a call and got a real person. Was expecting to be told no chance to see anyone that day but instead told if I was willing someone would be there between 9:00pm to midnight with a $50 service call. I was ecstatic.An older guy by the name of John (I think) showed up around 9:30 that night...hops out of the truck and asks me what had happened. Told him...he goes right to the unit outside...says “capacitor”...easy fix! Sure enough that was it. He checks to make it is working and my unit is 20 years old so it is on the downward leg of things...does not even bring up replacement...just showed me how many amps it is drawing and should consider it. Then goes inside and shows the temp coming out of the vents.So here is the recap...my AC goes out middle of summer after hours. Call and get a human on the phone and have a repairman there in a couple hours and a house getting cooled again for a couple hundred dollars. No hard sell to get a new unit and all is great. I wish I could give you folks 10 stars. Very satisfied new customer.

Review 107 (2023-08-25 - Rating: 5)
Aaron was incredibly kind and informative. He explained things to where I could understand and took the time to answer all of my questions. Really appreciate the wonderful customer service.

Review 108 (2024-06-26 - Rating: 5)
John was great. Did repair in great time. He let me know what issue was and repaired in timely manner

Review 109 (2021-05-04 - Rating: 5)
First Class has a wonderful staff that is professional from start to finish. They do an incredible job every time and are very affordable.We have used them for years both at our church and our home. For everything HVAC this is the best company in the DFW area hands down!

Review 110 (2023-08-27 - Rating: 5)
Aaron came on time, very friendly, knowledgeable and I’m sure the price was reasonable.I’d definitely use them again!Two thumbs up for Aaron!

Review 111 (2020-06-07 - Rating: 5)
Been using 1st Class over 5 years. When my AC died during a heat event two years ago,they installed a new complete system for me, completing the job between 11:00 PM and1:30 AM . And NO overtime charges. Thankful for their 24/7 service!!

Review 112 (2021-02-17 - Rating: 5)
With this frigid cold front, it knocked out our power and the heater stopped working. I called Teresa last night and left her a voicemail regarding our problem. She called me back the next morning and had a repairman out to our house within a few hours. Ricky fixed our limit switch and the temperature continues to rise. Thank you 1st Class Heat & Air for responding so quickly, especially given the fact that you are swamped. I’ve used 1st Class Heat & Air for 9 years and will continue to use their service. God bless!!

Review 113 (2013-01-22 - Rating: 5)
First Class was recommended to us by a friend and they have been to our home for routine service as well as to replace an original unit that was 14 years old.Of course our unit went out during the month of July and a holiday weekend!!We were very happy when we called the office and someone was actually in the office and not only that they sent a technician out within the hour! After inspection and testing of the unit it was found to be bad and in need of replacing as we suspected it would be.They immediately arranged for the old unit to be removed the next morning and a new unit placed in the attic. The technicians were very professional in appearance as well as performance. Within a short time they had our home cooling down and all of the old equipment hauled out of the attic and never left so much as a dirty footprint on the carpet! I thank God for this company and their awesome employees!

Review 114 (2022-12-29 - Rating: 5)
The 5 star review is for Aaron. Great service and very professional. Service was just for routine maintenance, however I did opt for the surge protectors which turned out to be very excessive in price.

Review 115 (2021-06-08 - Rating: 5)
The AC went down on a Saturday night. They sent Chris Miller on Monday and he quickly discovered the problem part, but did not stop there. He continued testing and found the root cause of the problem. He replaced the faulty part and repaired the faulty wiring. An excellent job done in a timely manner at a reasonable cost. I recommend Chris Miller and 1st Class Heat and Air without reservation.

Review 116 (2013-04-03 - Rating: 5)
I had a problem with my ac unit that was only six years old, I called a company my neighbor referred me to. It took them a day to come out, when they finally did the technician went outside for less than 2 minutes. Then proceeded to pitch me on getting a new one and telling me I needed all sorts of return air and junk. I thought that strange considering my house was only 6 years old, so I told him I would think about and sent him on his way. Five minutes after he left I called a friend and she told me to call first class, they had a technician (An older gentleman) out to my house within 45 minutes. He was very nice, clean, and under standing. He went outside for thirty minutes came back in and told me he had found the problem and that the fix would only be around $300. That was a much better price than the $13500 The other guys were trying to get me for, I now recommend Troy and first class to any and everyone.

Review 117 (2018-07-20 - Rating: 5)
We called the company, they were extremely nice. The guys came out and were kind, prompt, and professional. The price was very reasonable.! The guys fixed the problem right away and took there time to explain what the problem was and what they needed to do to fix it! I will nolonger use any other company! I highly recommend using 1st Class heating and air!

Review 118 (2019-10-27 - Rating: 5)
1st Class Heat & Air are my go to company for my HVAC System.When I needed replacement during the hottest part of last summer, they came and installed my new system immediately. They worked late into the night until the installation was complete. They now send a tech out twice a year for a general check of the system and of course will come out when called. I am extremely please with their attitude toward me, the customer, and not only their professionalism, but the same attitude and professionalism of the tech who checks my unit and answers all my questions. I would highly recommend you this company as a 1st choice for your HVAC needs. I know you will be pleasantly surprised.Johnnie Young

Review 119 (2018-09-07 - Rating: 5)
John and Ben were great! Ive been dealing with a Freon leak issue and they have been both very informative and honest about everything that they are seeing. They all arrived in the time-frame specified and their prices are pretty reasonable compare to other companies.

Review 120 (2019-05-30 - Rating: 5)
1st Class Air did an outstanding job on my recent HVAC installation. The team was professional and highly skilled in their trade. The teamwork displayed by these gentlemen was to be admired. I am a completely satisfied customer, and I know that if there are any issues, 1st Class Air will be on it.

Review 121 (2018-05-30 - Rating: 5)
1st Class Heat & Air came out on same day and replaced our unit in no time. They were professional and did an excellent job. I will and have already recommended them to clients and friends.

Review 122 (2019-04-19 - Rating: 5)
This company is awesome!! They treat their customers really well and give you the best options for your unit. They really do give 1st Class Service. Eric is a great tech and we will request him in the future.

Review 123 (2020-06-06 - Rating: 5)
Excellent and honest service. Furnace blower quit in a Friday afternoon with 100 degree temp. They offered to come that evening by i opted for Saturday morning. Expecting a new Blower, Charles was honest and replaced the Capacitor. Very reasonable. Highly recommend

Review 124 (2023-08-09 - Rating: 5)
John the service guy is always professional and timely! Always let me know all of my options when it comes to repairs. I’ve been with 1st class 18 + years.

Review 125 (2018-05-23 - Rating: 5)
Victor from 1st Class Heat & Air is awesome! He discovered a huge amount of mold in our furnace and quickly worked to install a new furnace at a reasonable price. I’m so please with his service. I trust him and would recommend 1st Class Heat & Air to anyone.

Review 126 (2022-06-25 - Rating: 5)
I have been waiting over a week for my landlord to fix my ac and it’s been over 100 degrees this past week. I got in touch with Chris and he came and fixed it right away! He got the job done and did a great job! If I could I would give him 100 stars! Can’t thank him enough for helping me. We need more people in the world like Chris.

Review 127 (2017-08-24 - Rating: 5)
My A/C compressor fan was not working when I got home from work at 5:30pm... I called 3 companies ! 1st Class was the only one who offer to send someone out that night. This is TEWXAS it was hot inside my house ! When Troy the Tech arrived at 7pm he was very nice and professional... tested and restarted my unit and he got it working.Nice to know there are still people who go above and beyond !

Review 128 (2023-09-26 - Rating: 5)
Chris Miller is a gem! He was a 10/10! I was referred by my brother in law who uses 1st Class Heat & Air, and I was not disappointed. Thank you for helping me understand exactly what was going on with my A/C Chris!!

Review 129 (2018-08-15 - Rating: 5)
Ever wish you could call an A/C repair company, have them show up on time, do the exact work they estimated, and produce a bill for the exact estimate? Well, give 1st Class Heat & Air a try. They showed up at my house at the time given. Did the repair on my A/C so it is working great! And gave me a bill for the exact amount of the estimate!!!! I am almost 80 years old and this is the first time this has ever happened to me.

Review 130 (2022-07-10 - Rating: 5)
1st Class is a very reputable service company! They delivered their timely response to my AC need, made the repairs and pricing is just right! I will continue to use this 1st Class AC company! Very pleased!

Review 131 (2015-08-27 - Rating: 5)
Amazing service! 1st class helped us so quickly and professionally. They installed new equipment and even came back to check that it was functioning properly later that week. They are always so friendly and really care about getting the job done right.

Review 132 (2018-05-30 - Rating: 5)
Incredible, responsive service tonight. I called at 4:50 pm and Ricky was at my house at 5:20. Wow! He was polite, explained the diagnosis, what he was doing, and suggestions for future services. I felt like he took his time to do a thorough job and checked the temperature readings in multiple areas of the house before leaving. My issue and more were resolved in an hour. Thank you.

Review 133 (2019-08-18 - Rating: 5)
They came when my a.c. stopped. He came and worked till he got system up. Several days later my unit stopped. He came pate that night stayed until finding a wire with a warn wire causing sparksHe another Tec came the next day an very quickly fixed the problem . I am very impressed with the friendly and very knowledgeable workers .I would recommend them to my family.

Review 134 (2024-01-16 - Rating: 5)
This company isn’t just interested in making money, when ever I have had any issues their has never been any questions. There service is impeccable if you have any needs with A/c contact this company you will be real satisfied and pleased with all their services.

Review 135 (2016-11-19 - Rating: 5)
We just got both our heating units serviced. They are old and the gas furnace wont turn on. Called the company and they immediately sent out their technician Wes. He was very professional and easy to talk to. The best thing is the company charged very reasonable rate. Highly recommend their service.

Review 136 (2019-09-03 - Rating: 5)
They were able to come out within a few hours of me calling. Jason the tech was able to quickly diagnose the problem and fix it. Plus he answered my laundry list of questions that I had. Will Definitely use them again.

Review 137 (2015-07-03 - Rating: 5)
Mr. Ben is a true gentleman and professional. They fixed both our heater in the dead of winter, and our AC during the hottest month so far in Texas! Call Ben at 1st Class - Quality truly matters! Great solutions to complicated HVAC issues. Other companies have looked at our hottest room with no real solutions before. Great effort!

Review 138 (2017-07-20 - Rating: 5)
John, Frank and Rocky did a great job repairing my air conditioner. They did not quite till they solved the problem correctly Great team and great work. I highly recommend 1st Class Heat & Air.

Review 139 (2022-07-09 - Rating: 5)
My A/C was acting up in 105+ degree heat, called 1st class who initially installed the system, they came out within 1 hour of calling to check it. Chris Miller was professional, showed me the problem and what I can do to avoid it again! My weekend is starting off better now, Thanks Chris!

Review 140 (2023-07-21 - Rating: 5)
Aaron B. came out within an hour of me calling and had the issue diagnosed and fixed just as quick. He was great and throughly explained the problem and what he would need to do to fix it.

Review 141 (2013-04-25 - Rating: 5)
We have used 1st Class Heat and Air three times in the past year. I highly recommend them. They are professional, reasonable, and definitely first class. I can personally attest to Dan and Wesley. Well done, guys. Kudos to you both!!Melanie K - Wylie

Review 142 (2019-08-31 - Rating: 5)
First Class responded to my Angies List inquiry after our normal HVAC folks failed to show a sense of urgency to fix my blocked condensate drain. They were at my house within the hour. Our technician was professional and courteous and took time to explain every step of the process and made maintenance recommendations that we could do ourselves to help prevent issues going forward. They have earned my trust and will be our Go To HVAC provider going forward.

Review 143 (2011-06-07 - Rating: 5)
THINGS TO KNOW WHEN USING 1ST CLASS: I called in not having a clue what was wrong with my air conditioner. This can be scary because you never know what they could sell you or tell you what is wrong and if you know no better you can be manipulated. Perry came to my house and did a thurough inspection of everything. He told me about my evaperator coil which he walked me through how my system works showed me my coil and the rust offered to do a clean on it for me but that i eventually would have the same problem due to the bad coil. He gave me options not even knowing my situation. He spoke to me like I was not an idiot and explained everything so that I could understand. He was a gentleman on time and very polite. Even the office when I called was very friendly. There is a woman who answers the phone that is always happy and helpful and the owner is just a request away. The office even followed up with me to double check Perrys work and review his conduct as well as make sure that I received my new customer goodies. I felt like family after using this company and will never go anywhere else!!

Review 144 (2016-09-01 - Rating: 4)
We had our A/C go out on a Friday in July. Not the best time for this to happen in Texas. 1st class was very attentive, quick to respond, and they were able to get a new Condenser and attic unit installed on that Sunday. It is still taking some fine tuning to get used to the dual zone balance on the high efficiency platform, but we are getting there. The only bump in the road was getting the city inspection setup. We were given a date and time for the inspection, but when nobody from the city showed, we later found out that it was never scheduled with the city, so we just scheduled it our selves. other than that, experience has been good.

Review 145 (2020-06-04 - Rating: 5)
I sent a request for service. They responded very quickly. I requested a senior technician, which they accommodated. They arrived within the slotted time frame. The technician interpreted the symptoms I stated about the A/C unit, and quickly targeted the root cause. He made the repairs and finalized everything in a short amount of time. He was professional and courteous.

Review 146 (2016-06-25 - Rating: 5)
Ive never found a better service company in ANY category, even outside of HVAC. These folks are total professionals and care about you. When I call them at 5:30pm on Friday in the middle of summer and they tell me be there in an hour, you just cant get any better than that. I am a repeat customer and I will always recommend them. Wesley has been my tech for the last two years and hes awesome.

Review 147 (2022-06-15 - Rating: 5)
I love First Class! They are always friendly, on time, and thorough. They are fair and honest. Every experience I’ve ever had with them has been positive and satisfying.

Review 148 (2018-05-18 - Rating: 5)
I had to have a new outside unit last Sept. and they got me back on track in less than 12 hrs. Now I use them for my service & maintenance. Great air conditioning and heating service - very prompt and efficient and very courteous!

Review 149 (2021-04-12 - Rating: 5)
Jordan did an excellent job of preforming routine maintenance of my ac unit. He explained everything and was professional and friendly. I trust First Class Heat and Air for my cooling and heating system.

Review 150 (2021-09-10 - Rating: 5)
This team is awesome! Focused on customer service & they care about their customers. I had an issue with a/c late one evening in Aug & John was here within the hour & fixed the issue in the attic in 100+ heat.

Review 151 (2019-08-10 - Rating: 5)
Jason was very professional as he worked on our air conditioning unit. His work and talk were very professional and top notch. We were pleased to use 1st class Heat and Air again.

Review 152 (2018-06-05 - Rating: 5)
I called 1st class heat as our A/C was not blowing cold and Hollie in the office was a pleasure to speak with. Upon inspection, Wes discovered we were out of freon. I cannot thank them enough for their fast and responsive service. Keep up the good work.

Review 153 (2020-07-02 - Rating: 5)
Chris Miller was my tech. He was punctual, courteous, and professional. His performance gave me the confidence to sign up for a maintenance contract. Thanks. I would highly recommend this company.

Review 154 (2017-07-26 - Rating: 5)
My air conditioner died in the middle of the night. I called 5 venders and only 1rst Class picked up their phone(no answering machine) and were able to fit me in the same morning. Very important because the temp was supposed to go to 101. The technician called when he was on his way and actually arrived early. He was polite and professional. Most importantly he diagnosed and fixed the problem quickly. Great turn around time. 1rst class lived up to their name and will be my first call for any future heating or ac needs.

Review 155 (2020-05-19 - Rating: 5)
I called, after 5 pm, on 5/18/20. They were here at 10 am this morning. They did a wonderful job, explaining everything in detail, cleaning up, etc. The cost of my service, to be blunt, was half of what I expected to pay. Keep their number. They are worth it!

Review 156 (2019-07-10 - Rating: 5)
I’ve used 1st Class Heat and Air for over 5 years or longer and I’ve been satisfied with them since day one. Over the years they’ve provided me with excellent customer service, knowledgeable and experience technicians, and affordable prices. 1st Class is the way to go!!!

Review 157 (2018-07-03 - Rating: 5)
Really think this is the best company to help install and service your AC equiment with. Teresa was extremely nice and respectful, answering my questions with details. I had ordered an installation and Victor was there the next day. Victor was amazing, installing the ac and making sure everything was safe.As for actual equipment,the lennox air conditioning is extremely efficient, even saving me money on my bills.A great coompany with friendly staff and quality parts! I would do buiness wth this company again! Highly recommended

Review 158 (2019-08-17 - Rating: 5)
My guy John who always know how to fix whatever is going on with my heat or air condition came out last Thursday evening to fix my air condition which had gone out. I called 1st class air around 3pm it was 80 in my house and continued to go out he came out to repair it in a 2hr time which I was so grateful and got my problem solved this company I have found to be a VERY HONEST company to deal with and will tell you exactly what the problem is and will fix it I will always use 1ST Class Heat & Air for my problems. Give them a try and see for yourself.

Review 159 (2021-08-20 - Rating: 5)
Amazing experience! They were able to arrive within 2 hours of my phone call. The charge for what they fixed is less than my Home Warranty service call and within 2 hours and not 2 days!

Review 160 (2023-03-06 - Rating: 5)
We use 1st Class Heat & Air for regular checkups for HVAc and have also used their repair services. They are prompt to respond and provide service quickly and efficiently.

Review 161 (2023-06-13 - Rating: 5)
I scheduled a preventative maintenance appointment, and subsequently encountered a system failure. The service tech diagnosed the issue, provided multiple solutions and explained the pros and cons of each solution. He answered all my questions.

Review 162 (2021-09-01 - Rating: 5)
Chris was awesome. He has been to my home three times. He is knowledgeable, great personality and provides information to the customer regarding each and every detail.

Review 163 (2023-01-03 - Rating: 5)
1st Class Heat & Air were easy to work with, great customer service and showed up on time. I’m in the middle of a remodel and worked around my schedule and delays by the other contractors

Review 164 (2024-08-17 - Rating: 5)
Highly recommend, great service, fast response, will do business with them again in the future!!!

Review 165 (2018-07-05 - Rating: 5)
Excellent job, Benjamin, courteous and professional from start to finish. You went well above and beyond our expectations. Thank you!! 1st Class Air Service.” We look forward to doing business with you in the future.”

Review 166 (2014-06-18 - Rating: 4)
I had them come out to my rental property to repair an inoperative first floor AC unit. I had them get in touch with the tenants as I was out of state. I gave them my payment info beforehand. They showed up on time as promised and were able to diagnose the problem. They exchanged a malfunctioning dual capacitor. Total bill: $308.90.

Review 167 (2013-04-15 - Rating: 5)
This company is extremely honest. I have used them and would recommend to anyone. The service men are nice, respectful and honest. I know how hard it is to find a honest company, so I share when have an experience that I feel I need to share. Repair prices were competitive.

Review 168 (2023-03-04 - Rating: 5)
Chris Miller was absolutely the most professional guy. I was so impressed I immediately went to Facebook and posted his business card, I will never use any other company.

Review 169 (2024-07-04 - Rating: 5)
When the AC goes out in a heat wave, they arrived within a two hours of my first call and John explained the work and even washed the compressor.

Review 170 (2024-12-02 - Rating: 5)
Job well done, thank you for your service.

Review 171 (2018-06-25 - Rating: 5)
Very reliable service. They are very professional and nice. I got a quick response as soon as I call them and they send someone right away. The guy known where to look and fixed my Air conditioner.

Review 172 (2020-06-10 - Rating: 5)
1st Class Air did a first class job! The technician, Rick, was very professional, explaining everything he needed to do. I will definitely call them again if the need arises.D.Allen

Review 173 (2020-07-23 - Rating: 5)
Randy and his team are awesome to work with. Quick, on time, on budget, excellent work. Would not have a problem reccomending them to anyone. They truely are as their name implies... 1st Class.

Review 174 (2024-07-13 - Rating: 5)
AC out. They can within an hour and replaced capacitor for a very reasonable price

Review 175 (2021-03-26 - Rating: 5)
These guys were awesome and did everything they said they were going to do and more. They showed up when they said they would and were quick with ordering the equipment. They answered all of my questions and were very polite, I couldnt have asked for a better installation and company to do it.