Water Crest by D.R. Horton

Located in Houston, Texas

Address: 12124 Bee Bush Ct, Conroe, TX 77304, United States

Phone: +1 832-521-8901

Rating: 5

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-11 - Rating: 5)
The neighborhoods lake access and I45 proximity were major draws for us. Weve enjoyed having great neighbors. While some warranty issues arose, as expected with new builds, Steve Brown in warranty services resolved them efficiently. His professionalism and timely communication made a substantial difference in our DR Horton experience.

Review 2 (2024-10-11 - Rating: 5)
I absolutely love living in this neighborhood! The sense of community is unmatched, and I always feel welcome. On top of that, Steve Brown in the warranty department is a lifesaver. Whenever I need something fixed, he’s quick, professional, and genuinely cares about making things right.

Review 3 (2024-10-14 - Rating: 5)
This is a great neighborhood to live in. The people here are always sure to say hello whether they know you or not. We have a real sense of community here. Beautifully built houses! Steve Brown from the warranty department has made us feel welcomed to reach out to him if any issues arise.

Review 4 (2024-10-11 - Rating: 5)
I love this neighborhood! The location is perfect. The peaceful streets, friendly neighbors, and well-maintained surroundings make it a dream place to live. One of the best parts about living here is Steve Brown in the warranty department. He always goes above and beyond to take care of us.

Review 5 (2024-10-10 - Rating: 5)
Steven is a knowledgeable and diligent warranty specialist, well-versed in the intricacies of home construction and maintenance. He has an exceptional understanding of D.R. Hortons products and services, which allows him to effectively address a wide range of warranty issues. His expertise spans from minor cosmetic repairs to more significant structural concerns, always ensuring that homeowners receive the best possible resolution within their warranty coverage. He consistently stays up to date on warranty policies and the evolving construction standards, making him a reliable resource for both the company and clients.One of Steven’s standout qualities is his meticulous attention to detail. Whether it’s identifying potential issues before they escalate or following up on repair work, he ensures that nothing slips through the cracks. Homeowners frequently comment on how reassuring it is to have someone as capable as Steven handling their concerns. He is patient in explaining complex issues, providing realistic timelines, and following through until every job is completed to satisfaction.Customer Service and CommunicationSteven excels in customer service. Homeowners have repeatedly praised him for his responsiveness and clear communication. In a role where frustrations can run high due to warranty claims, Steven maintains a calm, composed demeanor, ensuring homeowners feel heard and supported. His ability to defuse tension and turn potentially negative situations into positive experiences has garnered him significant appreciation.His communication with contractors and service teams is just as effective. He coordinates repairs and inspections with ease, making sure that the right experts are brought in to fix any issues. Steven’s reputation within the company is one of respect and trust—his co-workers and supervisors know that they can depend on him to get the job done right.The Unique Charm: Steven’s Pet IguanaAdding to Stevens uniqueness is the unexpected presence of his pet iguana, who has become a beloved companion during his workday. While not a typical pet in the construction industry, this iguana has managed to become an endearing figure to both Steven’s colleagues and the homeowners he serves.Stevens iguana, often seen resting quietly on his shoulder or in its special carrier during site visits, brings a sense of warmth and individuality to Steven’s role. Many homeowners have shared stories of how seeing the iguana during what might otherwise be a stressful warranty visit lightened the mood and created a memorable experience. This adds a personal touch that sets Steven apart, making his visits something people actually look forward to.It’s important to note that Steven is careful to ensure his iguana’s presence doesn’t interfere with his work or the comfort of others. For those who are intrigued by his pet, he is more than happy to share fun facts about iguana care, adding another layer to his personable, approachable nature. For those less enthusiastic, he is respectful and keeps the iguana unobtrusive.

Review 6 (2024-10-16 - Rating: 5)
This picturesque lake community is just what my husband and I were looking for after living the loud and crazy city life for so long. Its so beautiful and peaceful, yet still close to the highway if we want some inner city excitement. Even the warrenty department is on point. We had a few small issues with our place and called to have them addressed, expecting the run around, but were happily surprised to get Steve on the line. He resolved our issues so quickly and professionally he put our old condo concierge to shame!

Review 7 (2024-11-16 - Rating: 5)
Thank you to Steve Brown and all at DR Horton have done for us and our new home at Water Crest On Lake Conroe. We did our 1 year inspection on our new build and there were minor issues to resolve, submitted the report, Steve called and showed up immediately, had the repairs scheduled and taken care of promptly. We are absolutely loving our home, and mostly our neighbors and community.

Review 8 (2024-10-17 - Rating: 5)
If you ever find yourself haunted by a squeaky front door, let me introduce you to Steve—the warranty representative who turns mundane issues into a comedy special!From the moment I called, Steve greeted me with a voice that was as warm and inviting as a cozy blanket. I half-expected him to ask if I was ready to hear the latest news on “Door Drama Weekly!”When I explained my plight—a front door that squeaked louder than a chorus of cats at midnight—Steve let out an exaggerated gasp. “Oh no, we can’t have your home sounding like a haunted house!” I felt like I was sharing my woes with a concerned friend rather than a warranty rep.Then came the troubleshooting phase, where Steve’s creativity truly shone. “Have you tried talking to your door? Maybe it’s just lonely!” I couldn’t help but chuckle at the thought of me having heartfelt conversations with a piece of wood. “You know, sometimes they just need a little affirmation: ‘You’re a great door! You can do this!’”After a few laughs and some unexpected questions (like, “Is your door secretly auditioning for a horror movie?”), Steve efficiently processed my warranty claim. He assured me that help was on the way, and I could almost hear the door sighing in relief.If you ever find yourself in a warranty bind, ask for Steve. He’ll not only resolve your squeaky door issues but also leave you chuckling about the whole experience. Thanks, Steve! You’re the true champion of creaky entrances and comedic relief!

Review 9 (2024-10-11 - Rating: 5)
Ever since I was introduced to Steve Brown he is made sure all my warranty needs are immediately taken care of. Thanks to him the DR Horton home ownership experience has been flawless.

Review 10 (2024-10-21 - Rating: 5)
Really enjoyed having Steve Brown as our warranty representative for D.R. Horton. He is very professional and took care of all our concerns on timely fashion.

Review 11 (2024-10-10 - Rating: 5)
This neighborhood is amazing. I love the location and all the amenities. I worked with Steve Brown for some warranty issues and he got them all resolved in a timely manner.

Review 12 (2024-10-10 - Rating: 5)
Ever since me and my wife have moved to Water crest we have been so grateful for the service and communication we receive from Steve brown. We love the neighborhood and are extremely happy with our purchase.

Review 13 (2024-10-14 - Rating: 5)
This area and neighborhood are perfect for my needs . New to the area and was looking for something laid back , bingo this is it . Had a few hurdles to get over and contacted Steve Brown in the Warranty Dept as he was quick to not only get back to me but also took the time to stop by in person to solve the issue.

Review 14 (2025-01-03 - Rating: 5)
Mr. Steve Brown communicated well and really took care of us with our home warranty! Easy to work with!

Review 15 (2024-10-11 - Rating: 5)
We love the neighborhood and Steve Brown has taken care of all our warranty issues!

Review 16 (2024-10-11 - Rating: 5)
This neighborhood is amazing and Steve Brown has handled all Warranty issues promptly and professionally!

Review 17 (2024-10-16 - Rating: 5)
Im so grateful and blessed living in this neighborhood, so beautiful and peaceful. Good experience, quick respond from Steve Brown, he is amazing

Review 18 (2024-10-13 - Rating: 5)
Great community. I love working with the homeowners and helping them whenever I can. Thank you all for the positive reviews.

Review 19 (2024-10-15 - Rating: 5)
Excellent service by Steve Brown and the crew he sent for warranty work.

Review 20 (2024-10-10 - Rating: 5)
Love the neighborhood and how Steve Brown handled the warranty

Review 21 (2024-10-24 - Rating: 5)
Excellent location, the neighborhood is really very nice, the people are friendly, I had some questions about the guarantees, thanks to Steve Brown for helping me resolve my doubts, he is very efficient and professional.