Whitestone Custom Homes
Located in Houston, Texas
Address: 27241 Highland Crst, San Antonio, TX 78260, United States
Phone: +1 210-571-0600
Rating: 4.2
Categories
- Home builder
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Comments
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Review 1 (2025-02-19 - Rating: 5)
We had the pleasure of working with Whitestone Custom Homes to build our first custom home, and we couldn’t be happier with the outcome. Although the process felt overwhelming at times, we appreciated the structured approach that Whitestone provided, which helped us navigate each stage with confidence.As we learned more about what we wanted in our floor plan and interior finishes, Whitestone was incredibly accommodating with our changes, always willing to work with us and make adjustments. Our salesperson, Debbie, was especially helpful in getting us started with the process and designing our floor plan, ensuring that our vision was thoughtfully incorporated from the very beginning.A special recognition and thank you goes to Shane, who oversaw the build of our house. Shane’s attention to detail, clear communication, and constant updates kept us well-informed and reassured throughout the process. His passion for ensuring everything was done right and to our satisfaction really shined through. Anytime we felt anxious, Shane was there to provide reassurance and guidance, which made all the difference in our peace of mind. He truly went above and beyond to help us reach the finish line with our beautiful home.We love our Whitestone home and can’t wait to settle in and create the next chapter for our family. Thank you to the entire Whitestone team for making this such a positive experience! -
Review 2 (2024-04-08 - Rating: 5)
We are very happy about our new custom Whitestone home, just completed in Johnson Ranch. While issues always arise during construction, the Project Manager, Wendy Venske, was great in addressing those issues in a timely and responsive manner. Wendy found out quickly that I was pretty demanding for quality work and there were several do overs that she handled with speed and professionalism to our satisfaction and delight.Our sales rep, Becky Larick (now retired) was equally great in handling our every request for Change Orders and architectural review, spending many hours with us to make sure everything we wanted was properly set in the contract.Finally, their mortgage lender (Thrive Mortgage) represented by Lindsey Kneupper was equally professional and handled our financing without a hitch.So I heartedly recommend Whitestone and its Team of Professionals for any future custom home project. -
Review 3 (2024-12-16 - Rating: 4)
Weve been in our new Whitestone home for a month and a half now. We love the home and are happy with how everything turned out! Like with most custom homes, there were a few hiccups, but they were resolved fairly quickly. One person Id like to highlight who was the most helpful during the ENTIRE process, was our superintendent, Shane Billings. He helped us with so many ideas, suggestions and advice that it really made the process that much smoother. I wouldve given our sales rep Becky Larick a round of applause too, BUT... she disappeared about a 1/3 of the way into our build. To be fair, she did give us a heads up at the beginning of the process that she was retiring, and that we were her last customers she was taking on. She said for us not to worry, that she would be with us until the end.This is where Shane gets another praise, because he took over and filled her shoes as well when it came to all our questions. He played more roles than just his own in this process and were very appreciative of him!To conclude, we are very happy with the end result, the home is beautiful, and we cant wait to host get-togethers with our family and friends. -
Review 4 (2024-10-15 - Rating: 5)
We are wrapping up our experience with Whitestone custom homes. Our house should close by end of this month.Whitestone has been very flexible to work with. There were some bumps in the road but the end product is fantastic! The project manager, Wendy, was such a great person to work with. She was consistent, responsive and really went above and beyond to make us happy with the final product. -
Review 5 (2024-04-27 - Rating: 5)
Excellent experience from the beginning to the end they customize our home just the way we dream.Bill Fitch our sales advisor was great from the start to finish.Wendy Venske our project manager she supervised the project very professionally, making a high quality team of suppliers.Our new home is dream come true -
Review 6 (2023-12-13 - Rating: 5)
Watching a Whitestone home come together is really something. Its easy to see the long years of experience and knowledge, coming in to play at every stage. Things dont always go perfectly, too many outside elements can interfere. But they always get the job back on task, and you always get everything you ordered in your home done honestly and the right way. -
Review 7 (2024-07-30 - Rating: 5)
I recently moved into my new home that Whitestone built on my lot. Becky Larick was my sales rep and was great to work with guiding me through the process and making it smooth and stress free. Shane was my construction manager and did a phenomenal job making sure my dream home came true. He has an incredible eye for detail and made sure my home was built well! I couldn’t have asked for a better team! -
Review 8 (2024-05-06 - Rating: 5)
We have been in our new Whitestone home for a week now, and couldn’t be happier. We bought one of their model homes and everyone we dealt with in the process has been great. Debbie was super kind and welcoming while showing us the home, and efficient in the contract signing process. Our builder Shane has been exceptionally kind and helpful in the days leading up to us closing on the house and after we moved in. He has gone above and beyond to help us with the last few details we needed addressed in order to help make this house our home. He has been readily available and very responsive to any of our questions.We highly recommend him and everyone at Whitestone. Wonderful experience so far! -
Review 9 (2024-10-30 - Rating: 5)
This review is definitely because of Wendy Venske. She has always been incredibly kind and helpful when it comes to our home. She is quick to reply to all my questions and always has all the needed information. We couldn’t do it without her -
Review 10 (2024-07-26 - Rating: 5)
Shane, the superintendent, and Jennifer, the sales rep, from Whitestone Custom Homes provided exceptional customer service for my wife and I. We are pleased with the stress free experience that they provided us from so many miles away in Hawaii. Their attention to detail throughout this process made this so much easier for us to accomplish. I cant thank yall enough for everything. I highly recommend Whitestone Custom Homes.God bless. -
Review 11 (2023-10-09 - Rating: 5)
We are currently building our home with Whitestone and have had a great experience so far. We’ve had some issues, mostly with acts of Mother Nature but we feel that Whitestone has done a great job of building us a quality home. We first met with Bill Fitch over a year ago. He helped us get started and did a great job of helping us with the home design and options. Our home is being built in the Front Gate subdivision in the city of Fair Oaks. Our building superintendent Shane Billings has done an amazing job for us. We have raised several issues with him during the build and he has done a great job of addressing our concerns. Shane does a great job of inspecting the build and following up with the punch list. There hasn’t been very many issues that we have brought to his attention that he wasn’t already aware of. Just like any major project the process requires patience from everyone. The house is still under construction so I can’t speak much about warranty issues. All I can say is that we have built 2 homes prior to this one and they both had warranty issues. Luckily for us they were minor and were addressed accordingly. I feel confident in Shane’s response and look forward to communicating with him any issues we may have in the future. My only recommendation for anyone planning to build with Whitestone is to ensure you design the home precisely as you want it from the beginning because it’s hard to make changes once the blueprints are signed. We would gladly build again with Whitestone and work with Bill and Shane again. -
Review 12 (2024-06-20 - Rating: 5)
We just moved into our new Whitestone Custom Home and we are so happy with how it turned out and the process. We had some bumps in the beginning but once the house started being built and Wendy Venske, our Project Manager, got involved it has been great ever since. I could go on and on about Wendy and how absolutely wonderful she is but here are a few- professional, attentive, easy to talk to, detail oriented, diligent in making sure you are happy with the finished product, truly cares about what you want out of your home.We also want to say thank you to Nancy Flores and Jill Sims at Builders Design Group as well as Lindsey Kneupper at Thrive Mortgage. All of whom I would highly recommend and would love to work with again.I would definitely have Whitestone build us another home and would recommend them to others. -
Review 13 (2024-06-17 - Rating: 5)
Shane, a superindendent for Whitestone, has been pivotal in ensuring full confidence and satisfaction of the home after the sale. We are deeply grateful for his dedication and willingness to make things right; we know we can count on Shane!Although there were some concerns prior to closing, the Whitestone team worked to get the home in a place that left all parties happy. The layout of the home and materials used are a testament to their custom home design and construction.Its worth noting: there have been no major issues since closing and any concerns that did arise have been swiftly handled by Shane. Having confidence in your newly constructed home cannot be overstated, and a key indicator on who you choose to build your next home. Youll find that crucial after-sale support at Whitestone.Bottom line: no one builds perfect homes and everyones experience is different, but continued support during the warranty has been critical and the reason I am writing this review. -
Review 14 (2023-10-21 - Rating: 5)
We purchased a white stone home in 2021. Our sales person was Bill. He was phenomenal during the entire process. Couldn’t have asked for a better sales rep. we had some construction issues with our home and Shane has been tremendous, in helping us get those issues resolved so much thanks to both of these gentlemen they are definitely top notch! -
Review 15 (2023-12-19 - Rating: 5)
I’m choosing to give this review not so much on behalf of Whitstone as being our builder but the employees by the names of John Bird along with Shane can’t remember his last name sorry, they made our stress stress less when they use professionalism in the way they responded and for filled our request, they treated us with respect and not as if we were bothering them as some did before I appreciate the phone calls and emails that were answered quickly and with knowledge of what can be done or simply how long it might take to get it done. There’s nothing more disappointing and dis hardening when you’ve purchase a home and things need to be attended to ( because I do understand as humans we can make mistakes and things aren’t working just right) were attended to with patience respect and understanding of our plight as home owners who just want things fixed properly when you’ve invested in the biggest purchase of your life and you just want thing to be the best it can be, and John Bird after Shane which was the superintendent before John, definitely did that and we are grateful and loving our home. So again thank you John for handling things with a since of urgency and professionalism, you’re the type of employee that make companies look great. -
Review 16 (2024-04-16 - Rating: 5)
We are so thankful that we were able to find our next home with a wonderful team. Becky was very knowledgeable, Shane has been outstanding and super responsive to any and all of our questions and warranty items and continues to check in even after a few months post move in. We couldn’t be more happy with this great team! -
Review 17 (2024-06-11 - Rating: 5)
Just moved into a Whitestone model home last week and loving the feel. With any home, things come up but Shane B. has been very responsive in taking care of issues. Great home! -
Review 18 (2024-03-12 - Rating: 5)
We have been happy with our home so far. Shane at Whitestone has been responsive to our warranty claims/repairs and they have been resolved expeditiously. -
Review 19 (2023-12-19 - Rating: 5)
John with warranty has been amazing.Got things done as quickly as theContractors would show up.Stayed on task & very committed toGetting the work done as neededHad not made much progress untilJohn came on board -
Review 20 (2023-10-26 - Rating: 5)
My company has been working with Whitestone Homes for over 5 years. They are a great builder to work with and they build some beautiful homes in the Texas Hill Country. -
Review 21 (2018-12-05 - Rating: 5)
I built a home with WhiteStone Custom Homes a few years ago. They really have the process down and kept us in budget. Things we not perfect and we were sometimes frustrated with the subcontractors but our building manager truly cared and made everything right at the end. I would highly recommend to others! -
Review 22 (2023-12-18 - Rating: 5)
Amazing customer service and great quality craftsmanship within these homes. These are beautiful homes with great floor plans. -
Review 23 (2020-09-06 - Rating: 5)
Homes are Custom built which I love, many of the other builders will not allow many if any changes to the plans! Whitestone is the place to go if you are looking for a home, design what you want! Love it! -
Review 24 (2023-10-04 - Rating: 5)
Trade partner for over 20 years. Shane is loved by everyone at our company, and is a pleasure to deal with. -
Review 25 (2023-10-04 - Rating: 5)
The homes are beautiful! Everyone I spoke to was so kind and informative. They were very attentive and patient with any questions or concerns I had. -
Review 26 (2023-12-18 - Rating: 5)
Great quality craftsmanship in the build of these homes, along with great customer service. Very beautiful homes. -
Review 27 (2023-10-12 - Rating: 5)
Good quality, good friendship, good work night relation. Nice, speak pretty friendly. I love war with them. -
Review 28 (2019-06-13 - Rating: 5)
Top notch builder and great dedicated team!! -
Review 29 (2018-09-16 - Rating: 5)
Nice place if you want to move out into the country outside of Waco. very nice neighborhoods, and if youre going to be working at Space X this is the place to live. -
Review 30 (2022-11-07 - Rating: 5)
Been working with them as a contractor for 30 years. I think that says enough. Shane is awesome! -
Review 31 (2020-10-18 - Rating: 5)
Great customer service! Agent was very informative about the entire building process and next steps. Breathtaking floor plans. -
Review 32 (2023-12-19 - Rating: 5)
Customer service was great 😊 this company kept in touch through everything the process was smooth and greatly appreciated as a buyer 🙌🙌 -
Review 33 (2023-10-07 - Rating: 5)
I am thoroughly this pleased with Whitestone. Not only are the homes stunning but the staff are all knowledgeable and polite. -
Review 34 (2023-10-12 - Rating: 5)
Great company to work with. Jonathan Reyes - Reyes and Son Construction. -
Review 35 (2023-11-10 - Rating: 5)
The employees in Whitestone were very professional, informative and very attentive to my questions. -
Review 36 (2021-03-11 - Rating: 5)
The homes are amazing brand new would love to be able to live there if I could afford it -
Review 37 (2023-12-18 - Rating: 5)
Knowledgeable , friendly staff! Beautiful homes!