The Grove, Frisco by Shaddock Homes

Located in Houston, Texas

Address: 15517 Crape Myrtle Rd, Frisco, TX 75035, United States

Phone: +1 972-526-7735

Rating: 4.5

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Comments

Review 1 (2024-12-08 - Rating: 5)
I cannot say enough good things about Bailey Jay from Shaddocks Warranty team! Bailey has been an absolute professional from start to finish, making the entire warranty process seamless and stress-free. His responsiveness and attention to detail are unmatched—every concern I raised was met with immediate action and thorough follow-up.Bailey’s friendly demeanor and genuine willingness to go above and beyond made me feel valued and heard as a customer. He took the time to explain every step of the process, ensuring I was comfortable with the solutions provided. It’s rare to find someone so dedicated to providing exceptional service, and Bailey exceeded all expectations.Thank you, Bailey, for your outstanding work and for truly making a difference. Shaddock is lucky to have someone like you on their team!

Review 2 (2025-02-26 - Rating: 5)
We Nirmalkumar’s , recently moved into our new home and our first home , and I wanted to take a moment to express our gratitude for the wonderful service we received from the Shaddock team, particularly our Construction Manager, Javier Langmayer and our Sales Manager Maria Rincon .From the beginning, Mr.Javier demonstrated exceptional professionalism and dedication to ensuring that every detail of our new home met our expectations.They maintained clear communication throughout the construction process, keeping us informed of progress and addressing any concerns promptly, he took the time to understand our needs and preferences, ensuring that we found the perfect home for our family. Maria was so friendly and patiently able to provide us with the necessary information and choices in making decisions . I would also like to thank Ms. Leslie Barnes from design center, she was incredibly helpful and knowledgeable and patiently answered all our questions, guided us through the selection process and making our choices in our way !! The entire process, from initial consultation to final walkthrough, was good and allowing us to focus on the excitement moving into our dream home.

Review 3 (2024-12-08 - Rating: 5)
Working with John Jay has been an experience marked by professionalism, integrity, and a no-nonsense approach. As part of Shaddocks Warranty team, John brings a level of expertise and commitment that sets him apart. He’s tough but fair, and his high standards ensure that every issue is addressed with precision and care.John’s straightforward communication style may challenge you at times, but it’s always clear that his goal is to get the job done right. He pushes for excellence, and the results speak for themselves. I truly appreciated his ability to balance firmness with fairness, always keeping the best interests of the customer and the company in mind.Thank you, John, for your dedication, honesty, and unwavering work ethic. It’s evident where Jay Bailey learned his exceptional skills from—you’re a remarkable example of professionalism in action!

Review 4 (2024-06-04 - Rating: 5)
Jay Bailey from Shaddocks Warranty Team consistently delivers outstanding support. He provides detailed explanations and effective solutions with great patience. Weve worked with Jay on several tickets, and each time weve had a pleasant and productive experience. His professionalism, dedication to resolving issues, and proactive approach to customer service are truly commendable. Jay goes above and beyond to ensure our concerns are addressed promptly and thoroughly.

Review 5 (2024-05-08 - Rating: 5)
My experience with Maria, the sales manager, and Bobby, the construction manager, was exceptional. Marias expertise and guidance throughout the sales process were invaluable. She listened to our needs and helped us find the perfect home. Bobbys attention to detail and commitment to quality during the construction phase ensured that our dream home became a reality. Their professionalism and dedication made the entire process smooth and stress-free. I highly recommend Maria and Bobby to anyone looking to build their dream home. Thank you both for your outstanding service!

Review 6 (2024-04-30 - Rating: 5)
Thank you for all your support and helping us from the day we purchase the home and continuous warranty support.Bailey and Mike brown , JJ provided wonderful warranty support and helped to fix the issue on time.Joe is the wonderful and nice person to work with while purchasing the home.Greg is always accessible for calls and provided the support during our purchase with Shaddock.Thank you all for the support.

Review 7 (2023-09-14 - Rating: 5)
We moved into our new Shaddock home @ ESP this summer 2023,. Whole construction process was smooth with Joe C and Greg, they were awesome to respond to our questions and update us quickly! Stephanie at design center was awesome to answer all our questions and help with suggestions!John J and Bailey are super helpful and responding to us with our warranty requests quickly.Thank you Joe C, Greg, Stephanie, John J and Bailey for making our new home construction experience great!, we love our new Shaddock Home!

Review 8 (2024-04-26 - Rating: 5)
Shaddock Homes exceeded our expectations! From the quality of construction to the attentive service, we couldnt be happier. Joe guided us through the selection process flawlessly, and Gregs availability for our questions during construction was invaluable. A shoutout to JJ and Bailey for their seamless transition and excellent warranty support. Highly recommend Shaddock Homes, especially Bailey, JJ, Mike, Joe, and Greg!

Review 9 (2024-03-18 - Rating: 5)
We moved to shaddock homes last year in 2023 at ESP. Construction quality is great compared to other builders. There are lot of customisable options.We had a good time with all the people who were involved in the construction of the house and warranty aswell. Some of the namesSales Agent : Joe CallenderBuilder: GregWarranty: JJ and Jay, BaileyIts been one year we are enjoying the house, our first home. Would recommend new home buyers for sure.

Review 10 (2024-08-23 - Rating: 5)
I have had a great experience with Shaddock when it comes to the way my home issues have been taken care of especially by folks Bailey Jay, John Jay and Mike Brown. Appreciated for the great support and customer service.

Review 11 (2023-11-30 - Rating: 5)
I am a New Home buyer from Allen TX, the customer service we received from Sales Manager Maria and Warranty Manager Matt Philips has been exceptional! They are committed, Courteous and meet our expectation. They respond in a timely manner, always accommodating and just overall a great experience. Im very thankful for the seamless experience weve always with the team!

Review 12 (2023-10-04 - Rating: 5)
Estates at shaddock park-We had our home built by Greg and Joe Callendar was the sales manager. They were available, accommodative and very helpful during the almost 2-year process and kept us updated throughout. They were also available for questions after we closed. Both were exceptionally great, responsive, accommodative and acted not just in their roles but also advisors during the process. JJ and particularly Bailey have been handling our warranty requests. Bailey has been very responsive, professional and always willing to help. He has a good attitude and wants to ensure our concerns get addressed. Good job team!

Review 13 (2024-07-24 - Rating: 5)
We booked our home in the Grove. From the day we booked till the closing and even after closing their support and updates on status of construction has been awesome. Special call out to Maria (Sales) & Javier (Construction) who were super awesome and we enjoyed every step of the process working with them.

Review 14 (2024-03-17 - Rating: 5)
The entire process from selection, to building the home, to hand-over and finally the warranty was handled by very passionate professionals from Shaddock Homes.Thanks to great work from Bailey Jay, Joe Callender, Greg Markovic, Mike Brown.

Review 15 (2023-12-01 - Rating: 5)
I am new to Texas and quickly purchased ready to move in home at ‘Estates at Shoddock Park”. I am happy that I did right decision to own hose in ESP. Very nice community and a good quality home.I have no experience with the builder but want to say THANKS to Bailey on handling the warranty requests quickly, he is easy to approach on any questions or help related to home. He is super supportive to resolve any warranty issues.

Review 16 (2023-09-27 - Rating: 5)
We moved in to a Shaddock Home in ESP in 2022 and the experience has been simply outstanding, right from signing the contract with Joe Callender to construction with Greg, to closing and support under JJ and Bailey, the full life cycle of the project was stress free and completed very professionally and with highest quality of workmanship overall by Shaddock Homes. I thank Shaddock Homes, especially Joe, Greg, JJ and Bailey for taking care of our home as their own. Special thanks to JJ and Bailey for the excellent and prompt warranty support that they have been providing us from day 1 after closing and whenever we reported any issues. Thank You and God Bless!!

Review 17 (2023-09-18 - Rating: 5)
We have moved in to Shaddocks Homes property in the last year. We are very happy that we moved in to this home. A good quality home that adults or kids anyone can enjoy. During last one year, JJ & Bailey have provided quick responses to every issue that we have reported. Most of the times, JJ/Bailey used to come the next day after the issue has been reported, to understand more about the issue, and provide the resolution immediately, if it can fixed. It is really great working with them. Thank you.

Review 18 (2023-08-11 - Rating: 5)
Shaddock builder is amazing and great work done by Greg, JJ, Bailey and Joe C. Very good quality and timely response from warranty team. I bought a house in Estates at Shaddock Park couple years back. Highly recommend Shaddock homes.

Review 19 (2023-09-18 - Rating: 5)
Have worked with JJ and Bailey during the first year warranty period. They both have responded timely on all the reported issues and provided the resolutions with a good quality. Provided the information transparently to make us understand what are covered as part of warranty and what are not. Thank you both. It is really a great pleasure working with them.

Review 20 (2023-09-15 - Rating: 5)
I had a delightful and pleasant experience with Shaddock during the construction of our home in Estates at Shaddock Park. Everybody from Joe @Sales, Greg from construction, JJ and Bailey with Warranty have been very courteous and provided valuable support for us.

Review 21 (2023-08-16 - Rating: 5)
Outstanding after sale warranty service, especially by JJ & Bailey. They responded to my call promptly, kept me informed during the warranty process as to whats happening, and also got my issue resolved. So far, am very happy with how professionally they handled service by being customer advocate.Thank you to you both! 👍🏻

Review 22 (2023-03-07 - Rating: 5)
Shaddock Team Matt, Maria and Taylor are amazing to work with. Process is smooth, transparent and stress free. They got us what we wanted and helped all the way to make sure it is done to the best.. Really thankful to them and looking to stay in this beautiful house and enjoy here.

Review 23 (2023-01-11 - Rating: 5)
Shaddock Team specially Matt, Maria and Chris helped us get exactly what we needed. The process was fast, easy, and stress-free. You will not be disappointed. I will be calling them for ANYTHING home related in the future. All my family and friends know that they will be doing the same. They helped make what felt Impossible, possible!! We are forever grateful!!

Review 24 (2023-09-26 - Rating: 5)
I am working with JJ and Bailey on my warranty requests, they took care all the request on time and the response was great. Very good service from both of them.

Review 25 (2023-01-02 - Rating: 5)
Taylor, Matt, and Maria were all a pleasure to work with. We bought our first home with them and they walked us through all the steps. Everyone was super transparent about what would happen.

Review 26 (2023-07-17 - Rating: 5)
Matt and Maria have been great! We immediately got a response back from them and was told the problem would be taken care of. We felt pretty good about everything.

Review 27 (2024-03-17 - Rating: 5)
Thanks Bailey Jay, Joe Callender, Greg Markovic, & Mike Brown of Shaddock Homes for their excellent service, pre and post home purchase.

Review 28 (2023-01-20 - Rating: 5)
Maria, Matt and Chris were extremely helpful and responsive during the entire period of home buying and later on even with the warranties.

Review 29 (2023-03-19 - Rating: 5)
Maria is very professional and helpful! Highly recommended!

Review 30 (2022-12-12 - Rating: 5)
Good

Review 31 (2022-06-09 - Rating: 5)
Excellent place to live.

Review 32 (2023-11-25 - Rating: 5)
Amazing homes

Review 33 (2025-03-04 - Rating: 5)
We recently had the pleasure of purchasing our new home with Shaddock Homes, and the experience was nothing short of amazing! From the start , the entire process was smooth, well-organized, and stress-free, thanks to the exceptional team.A special thank you to Maria Rincon, who guided us through every step of the buying process with professionalism and patience. She took the time to answer all our questions, helped us choose the right options for our home, and made sure we felt confident in our decisions.We also want to express our gratitude to Javier Langmayer for overseeing the construction process with great attention to detail. Their expertise and commitment to quality ensured that our home was built to the highest standards. He kept us updated throughout the build, addressed any concerns promptly, and made sure everything was completed on time.Thanks to the entire team! We highly recommend them to anyone looking for a reliable and professional home builder.