Oracle City Homes

Located in Houston, Texas

Address: 6502 Alder Dr, Houston, TX 77081, United States

Phone: +1 832-649-5600

Rating: 4

Services

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Appointment required

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Comments

Review 1 (2025-01-17 - Rating: 5)
I recently purchased a home from Oracle City Homes and Jose has been an absolute lifesaver. During the first month after closing, I had countless questions about how to handle various issues and he always responded with grace and patience. He ensured every concern I had was addressed immediately.I felt very supported and confident in the house working with him, from fixing minor issues to explaining how things worked or just simply responding to my messages quickly, his dedication and support was truly impressive.What could have been an overwhelming experience as a first time homeowner turned into a smooth and positive journey. Now, three months in, everything is stable so far and I am so grateful for the support I got. Jose… Thank you so much 🙏🏽

Review 2 (2025-02-21 - Rating: 5)
Sebastian is fantastic! My wife and I have lived in one of Oracle City’s communities for the past 2 years now, and haven’t had many issues up until now. We had a leak in our roof that we wanted to address as quickly as possible to avoid making a small problem worse. I’ve heard of horror stories from other homeowners about making a warranty claim, so was apprehensive heading into the process, but Sebastian ensured that our concerns were addressed timely, professionally, and stayed in constant communication with us while coordinating several subcontractors (sheet rocking, plumbing, painting, etc.)Needless to say, I cannot thank Sebastian, as well as, the other subcontractors enough for addressing our concerns as quickly as they did! Thank you!

Review 3 (2024-10-31 - Rating: 5)
Jose has been an absolute pleasure to work with. He keeps his words and ensure that all issues are taken care of. He is very responsive and works hard to take care of any concerns that arrises. His dedication was truly reflected through his efforts in making me feel satisfied with the house and safe in the home/ community.

Review 4 (2025-02-06 - Rating: 5)
José has been a major help with my homeownership journey. He’s so helpful and knowledgeable and literally helped me save my home during the cold front we had 2 weeks ago. I knew nothing of what to do but Jose stepped in and gave information and went around my home to check on the pipes. He’s always checking up and helps with questions and things that require immediate attention. Because of José he’s made my journey owning a home very pleasant. Thank you

Review 5 (2024-10-09 - Rating: 5)
Jose, the builder manager here, has been fantastic to work with as we settle into our new home. Even with new builds, there can be issues and any that have come up he has addressed immediately and professionally. I highly recommend this neighborhood!

Review 6 (2024-09-18 - Rating: 5)
Our experience with José has always been great. He’s been extremely accessible and respectful. Other people on the Oracle team have not been the best, especially when it came to dealing with the listing agent. But Jose has always come through on his word. Even when his team has a lot going on, he has personally handled any issues, and does them well! Thank you Jose for being the easiest part of the process and easy to work with.

Review 7 (2025-02-17 - Rating: 5)
Jose has been super helpful and very responsive whenever working with him on any home issues or questions that I have had. He’s made the home buying experience significantly better, thanks!

Review 8 (2024-11-21 - Rating: 5)
Josè has been instrumental to helping us with issues that have come up post-move in. My wife & I greatly appreciated his urgent responsiveness regarding a water leak that damaged a portion of the interior of the home. He’s also assisted us with minor issues that we have discovered. Keep Josè as long as you can!

Review 9 (2024-06-10 - Rating: 5)
So far five stars from me. 😁Purchased my first home built by oracle and I have been impressed so far by the quality of the build and the support the team continues to provide. Jose, specifically, has been wonderful to work with. He is responsive, helpful, and takes great pride in his work. Thanks for making it a smooth process!

Review 10 (2024-08-29 - Rating: 5)
Five stars from me so far! 😁 We recently bought our first home built by Oracle, the construction is great and they have been very helpful and responsive all the way!! Thank you for making the process so smooth!

Review 11 (2024-05-03 - Rating: 4)
I echo the sentiments of many of the others who have reviewed. I’ve had my fair share of issues with my home and Oracle, but Esteban has done a great job of mitigating them in a timely manner. He’s been super responsive and really goes the extra mile to make sure issues are addressed timely and appropriately. 5/5 for Esteban’s customer service.

Review 12 (2024-07-17 - Rating: 5)
Ive had a great experience superintendent Azley at Oracle. I approached him while he was in the community for some questions about my home. He took the time to assist me with a jammed lock on my back door without hesitation. Not only that, but he answered any questions I had and explained other parts of my home and how to keep up with the maintenance on them. Now that is great customer service, above and beyond!

Review 13 (2024-05-30 - Rating: 4)
**Oracle - 3.5 Stars**Oracle provided a solid platform with reliable support. However, there were occasional delays in response time on getting my punch-list done which slightly hindered the overall efficiency. Despite some setback, I am satisfied with the quality and performance.**Esteban - 5 Stars**Esteban was exceptional. He arrived promptly, was professional, and fixed my cabinet quickly and efficiently. His expertise and friendly demeanor made the experience seamless. I couldnt have asked for better service.Thank you, Esteban, for the outstanding help!

Review 14 (2024-02-06 - Rating: 5)
Overall, I had a very positive experience working with Esteban from Oracle city homes. He was responsive to my inquiries, explained to me the potential repairs, and proceeded to make the repairs of the home to an exceptional standard. If you’re working with Oracle city homes, I recommend asking for Esteban! His communication skills, work, and overall execution of the job all represent his overall role well. Thank you for exceptional service, rapport, and making sure the job got done.

Review 15 (2024-07-23 - Rating: 5)
Azley was wonderful in doing our buyer walks for our new construction home. He was very friendly, personable, and followed through on everything he said he was going to do. He has been very helpful and responsive through the entire process.

Review 16 (2024-07-19 - Rating: 4)
5/5 stars for working with Azley, if I could give more I would. He came into the tail end of the project and I wish he had been there the whole time! Very responsive and easy to work with.I’ve had a string of other issues in my new home that have taken a long time to address - many haven’t been yet. That’s why the overall is 4/5 star rating but when it comes to Azley as the lead on the project, 5/5 stars all around!

Review 17 (2024-06-06 - Rating: 5)
Esteban, the warranty manager had great to work with! Had issues that werent resolved for almost 2 years, till he showed up! Excellent communication and follow through.

Review 18 (2024-02-12 - Rating: 5)
4 stars for Oracle as a builder overall but My 5 stars are for the professionalism Esteban the warranty tech has shown these past couple weeks related to repairs I have been needing to get done by the builder. After multiple supervisors left Oracle, we could not get ahold of someone to fix repairs but once we were in contact with Esteban he always communicated quickly and worked with my schedule to do the repairs.

Review 19 (2024-07-22 - Rating: 5)
I recently bought a new home built by Oracle and am happy with my purchase. I had an especially positive experience with project lead Azley, who addressed all of my concerns before I closed on the home and continued to do so even after I had moved in. It has been extremely reassuring to work with someone who was so responsive and helpful.

Review 20 (2024-02-06 - Rating: 4)
Warranty deserves a 5 star rating as they immediately addressed and found solutions while coordinating with my availability. Esteban has done a great job. Overall quality and worksmanship, Id knock my rating from a 5 to a 4 because workmanship was quite poor and felt abit rushed. Quality and materials theyve used is actually better than average in my opinion, but you need both workmanship and materials to form a great product.This review will definitely be updated after the one year mark to reflect the warranty and overall quality. My purchase was mid November of 2023.

Review 21 (2024-04-05 - Rating: 5)
This review is based on my recent experience with home warranty repairs. There was a delay in response due to personnel changes. When Esteban reached out to me I had nothing but excellent service from that point on. He resolved all the issues timely and worked with my schedule to make the repairs. I’m very satisfied.

Review 22 (2024-02-07 - Rating: 5)
Im a new Oracle Homeowner and Ive had such a great experience working with the warranty team member Esteban. Things come up even with a new home and theyve been great about addressing issues pretty quickly and communicating well

Review 23 (2024-02-19 - Rating: 5)
Amazing service received by Esteban with Oracle City Homes on my home repair. He did an excellent job and the work was done in a timely and professional manner. I highly recommend Esteban for general repair and construction needs.

Review 24 (2022-11-23 - Rating: 4)
My home was built by Oracle City Homes in 2020. I saw the model home on my first day looking at houses with my realtor and was so impressed by the quality of the home, the finishes, and the design that I was not very interested in any other home I saw. The process to put in an offer, negotiate, get the home under contract, and the construction etc. were all mostly seamless, even in the midst of supply chain constraints in the construction industry during the pandemic.During my home inspections, the inspector was largely impressed with the quality of the work... and I must point out that my inspector was very meticulous and pointed out many things but, overall, praised the quality of the home and attention to detail, compared to certain other builders.My only complaint was that there were a a couple of things pointed out during the inspection that were not fixed prior to Close even though I was told they were. Additionally, responses to warranty issues were slow at first. However, I eventually realized these were isolated instances, particularly after I met Joel Cruz. Joel was extremely responsive to my requests, invested significant time to address my concerns and educate me on technical aspects, and went above and beyond to make up for my initial issues. It was clear to me that Joels traits were a reflection of Oracles commitment to its customers, its genuine care that customers are treated fairly, and the pride the company has in its work. I would definitely work with them again!

Review 25 (2024-04-24 - Rating: 5)
I am giving this company five stars solely based on our experience with Azley! He took over after our home project was almost complete but we wish he had been around sooner! He was reliable, attentive and great with communication! Even though we are all moved in now, Azley is still great with answering any questions my husband or myself have. We cannot thank you enough, Azley!!!

Review 26 (2024-06-11 - Rating: 5)
So Far, So good. The Construction was seemingless and all the finishes are Nice!.Jose, our construction superintendent at Donovan Gardens Ln is great! So Customer Driven and Willing to help anytime. Thanks!

Review 27 (2024-10-11 - Rating: 5)
Estaban has been helpful with our after move-in punch list. We appreciate his prompt response and willingness to help rectify a few oversights.

Review 28 (2024-02-23 - Rating: 5)
Finally somebody from Oracle City Home is doing all our warranty repairs open ticket. Very happy that hes been taking care and making sure all appointments are done accordantly. Thank you Esteban !

Review 29 (2023-05-03 - Rating: 5)
Our experience purchasing our first home with Oracle was exceptional. The team was incredibly helpful and provided thorough guidance throughout the process, ensuring all of our questions were answered. They were also very accommodating to our specific requirements and paid close attention to even the smallest details. We couldnt be happier with the level of service we received.

Review 30 (2024-02-12 - Rating: 5)
Esteban has been very helpful fixing a couple of minor home warranty issues. He has kept constant communication and contact with me, and verifies times and dates of who is coming to work on various things.

Review 31 (2022-07-14 - Rating: 5)
When my wife and I first visited our future home built by Oracle City Builders as prospective buyers, we immediately knew it was the right one for us -- the quality of finishes, contemporary floor-plan and extra details they factored in to make the home feel rich and solid were major selling points. We were fortunate enough that our offer was accepted and have been living in our new home for just under a year. Even though it is a new build, there naturally were a few things that we recognized could be touched up or addressed after living here. As soon as we communicated our observations, the Oracle City team was incredibly prompt, responsive and followed through all the way to ensure that those small items were resolved to our satisfaction. It was evident that they genuinely cared about our happiness and enjoyment of the home. If youre considering a new home in Houston, I highly recommend taking a look at Oracle City Homes!

Review 32 (2023-05-30 - Rating: 4)
I recently purchased 2626 C on Tidwell Road and wanted to let you know that Danilo and his team did an outstanding job. All the finishes are incredible and the quality of the build is top notch. Even the third party inspector I hired was very impressed with the great quality of the work that was done. I would also like to mention that Danilo has been very supportive and engaging even after closing. He has made sure that the appliances get delivered on time and correctly. He has also sent over teams to do finishing touches to the house to make sure everything is crisp and neat.Danilo is a prime example of an outstanding builder. I would like to mention that he has shown the professionalism and respect for time that the team at Truss has not.I am very happy with the house and with the work Danilo did.

Review 33 (2022-08-31 - Rating: 5)
This is my first home purchase. Ive heard from friends that home warranty fixes can drag and take time especially from smaller builders, but thus far Ive been pleasantly surprised. I think their after purchase services have been great and they are a trustworthy builder.

Review 34 (2023-05-02 - Rating: 5)
We bought our first home through Oracle, and it was one of the best experiences. The staff walked us through every part and answered all of our questions. They accommodated our special needs and we’re extremely attentive to detail.

Review 35 (2024-09-18 - Rating: 5)
Jose was very helpful! Always available to answer questions and assist us through our process!

Review 36 (2024-02-14 - Rating: 5)
Oracle has been great since I moved in and Esteban has been so helpful when it comes to any of my house repair needs. Highly recommend!

Review 37 (2024-04-05 - Rating: 5)
Esteban Morales was excellent and helped us out on multiple occasions from Oracle. Very professional and courteous.

Review 38 (2020-09-09 - Rating: 5)
I purchased a home from Oracle City Homes in October of 2019. I am coming up to my first year of ownership and everything has gone smoothly. I am extremely happy with the quality of the home.

Review 39 (2024-02-13 - Rating: 5)
Purchased a home in 2023. The two issues I had were quickly resolved, Esteban was very helpful.

Review 40 (2024-02-22 - Rating: 5)
Quality home and I really love it. Glad to work with Abe and Chris during the process. This is a great home to buy.

Review 41 (2024-08-29 - Rating: 5)
Very professional team, definitely recommend

Review 42 (2020-11-18 - Rating: 5)
Very happy with our home and the response we received for our one year warranty repairs.

Review 43 (2023-05-05 - Rating: 5)
Great company, great customer service and amazing quality.

Review 44 (2023-05-02 - Rating: 5)
Went to their open houses , beautiful inside and very good finishing

Review 45 (2021-01-26 - Rating: 5)
Oracle City is the best in home building Very professional and great to deal with.

Review 46 (2022-08-09 - Rating: 5)
Great customer service

Review 47 (2023-04-17 - Rating: 5)
Just Perfect !

Review 48 (2025-03-06 - Rating: 5)
My wife and I just purchased an oracle home and Jose was nothing less than helpful. He was very patient and informative during our walk through, and even afterwards he continued to extend himself to ensure we were settled and satisfied. Highly recommend!

Review 49 (2025-03-06 - Rating: 5)
José has been so helpful with my home buying experience. I am a first time home buyer and moving from an apartment Jose has been patient in helping me understand my new responsibilities but still helping in areas he can. Whenever I needed assistance he was a call or text away and he’s very responsive. José is truly the guys to work with very knowledgeable! Thanks José