Lillian Homes

Located in Houston, Texas

Address: 6350 N I-35E, Service Road, Waxahachie, TX 75165

Phone: +1 972-937-8990

Rating: 3.2

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Comments

Review 1 (2024-12-14 - Rating: 5)
I recently purchased a home in the Woodstone Subdivision in Ferris, Texas. I noticed after closing that there was some items that the builder would need to come back and fix as part of warranty claim. The past builder representative John always seemed to have more on his plate then he was able to handle! Even to the fact not getting back in touch after multiple warranty claims filed. Not sure but feel pretty confident that this why he was let go from his position. Fast forward to the current Lillian builder representative Ryan. We have been very pleased with Ryans prompt responses to all our warranty claims filed. He is very professional, personable and extremely easy to work! If he tells you he will have someone come repair, install or replace an item you can be very confident it is going to get completed. Ryans client-focused personality shines through with each and every interaction. Thank you for all your wonderful attention to detail. Paul H and Bill H.

Review 2 (2024-08-24 - Rating: 5)
Purchasing a house is never an easy decision and my experience at Lillian was pleasant and enjoyable. During the construction, they were transparent and always kept me posted on the progress and responsive to all the requests. The quality of the construction is of high standards. I have not got any issues with the house in the past two years after closing. I would highly recommend Kelly who is knowledgeable, and trustworthy if you are looking for a reliable resource to land a new home.

Review 3 (2024-08-24 - Rating: 5)
WOW! Where do I start? Gravity homes by Lillian is Outstanding! What makes this company outstanding is the sales Manager Kelly Burns!! This woman is the sweetest, kindest, most patient and honest person I’ve met in a while. From my first visit to the day I closed, Kelly held my hand, walked me through the building/buying process, and answered all of my questions with grace and patience! She made this process very smooth! I will always and forever be thankful and grateful that I met and worked with Kelly Burns and the Lillian Team!Jon the construction manager/Superintendent: Another patient and kind person, Jon is. Jon answered every question, listened with intention, double checked for accuracy and communicated with Kelly and myself keeping us updated on where we were in the process of the build. He was patient and helped me with the walk throughs to make sure things were fixed and perfect for move in. I will always refer to these two as the DYNAMIC DUO!! Thank you both for EVERYTHING!!!! I love you guys to life!

Review 4 (2024-11-27 - Rating: 5)
Nichelle, Jacob, and the team at Lillian were fantastic to work with. They were all very responsive and transparent throughout the process, and even after moving in. The combination of efficiency, quality of work, and attention to detail is hard to find with a home builder, and we found it with the team at Lillian!

Review 5 (2024-10-18 - Rating: 5)
What an amazing and smooth process! We stumbled upon our new home and fell in love instantly. Sarah is an absolute saint and always answered our questions, all while making us feel comfortable during the entire transition. Could not be more greatful and blessed to have worked with Lillian Homes.

Review 6 (2024-08-24 - Rating: 5)
Fantastic community and great builder. I worked with Kelly and she went above and beyond along the process in every milestone. She is the best sales manager we have worked with so far in our experience. Highly recommend

Review 7 (2024-09-05 - Rating: 5)
Great home builder! I love the Hadley farms community in Godley!! The sales managers are great, and very knowledgeable! I recommend checking them out if you’re looking for a new custom home!

Review 8 (2024-02-13 - Rating: 5)
Lillian Custom Homes built our dream home. My experience was amazing from the first initial phone call with the online sales consultants,Sarah. She provided detailed information about the building process in community we were interested in building in and was able to set up our appointment with Kelly. Kelly was phenomenal through our building process and kept us updated with weekly pictures through the whole build process. After dealing with some difficulties with our initial lender we decided to Close with AMSW Lending and Town Square Title. They all teamed up and made it a smooth process.

Review 9 (2025-02-25 - Rating: 5)
The houses I’ve toured are gorgeous and the sales team has been exceptionally friendly during my home search!

Review 10 (2024-09-05 - Rating: 5)
Absolutely love Lillian Custom Homes! I recommend checking them out and going to look at all of their beautiful homes in Godley! They’re very professional and are super easy to work with!!

Review 11 (2023-02-22 - Rating: 4)
We built our home with Lillian in 2021/2022 and had a lovely experience, specifically with our main contact, Melissa. She was so responsive and a wonderful cheerleader. Weve been in the home for 7 months now and love it. No, it is not perfect (what home is?), but it is perfect for us and we havent had any issues. The builder has been helpful long after closing. Im grateful for our experience and would say that building a home requires patience on both sides, the builder and the home owner. Construction can be a messy experience, but it all comes together in the end.

Review 12 (2022-07-04 - Rating: 5)
We really love our Gravity Home! Its the perfect size for us, well designed, and in a quiet neighborhood. Pilot Point is a very friendly town. There are smart features in our home not usually found in our price range. Our salesperson, Rachael P., did a wonderful job getting us closed quickly and keeping us informed about the status of our home. Alex (construction manager) has been excellent to work with and gets work done quickly and correctly.After closing, we had some normal concerns - garage door alignment, mulch/fertilizer schedule, a broken globe light. These were all fixed within days of submitting a warranty ticket. A larger one, an underground pipe leak, was fixed within a week. Breanna and Dixie (warranty department) are extremely responsive to online service requests. We continue to have one issue, but they are keeping us up to date and are actively working to resolve it. Overall, we are very pleased with our purchase.

Review 13 (2023-03-09 - Rating: 5)
As a real estate investor and working with Walter I have nothing but positive things to say. My clients have bought several homes with Lillian and whenever there was an issue they took care of it immediately and kept me informed step-by-step of the building process. Their warranty department is also top notch.

Review 14 (2022-03-31 - Rating: 5)
We had a tile issue that we needed repaired. We had to go through the warranty department at Lillian. We worked with Dixie Keel and she does an excellent job. She is proficient and has a great sense of urgency. Most of all she stays in communication throughout, no matter how short or long that process may take. I highly recommend working with her for any warranty needs. She is a great employee for Lillian.

Review 15 (2022-10-06 - Rating: 5)
I won’t go into details but we had an issue with our home in which sone fixtures were not installed correctly. Our warranty was no longer valid. I reached out to Dixie and she made sure to send electricians to our home to fix their (the electrician’s mistake, not Lillian’s) mistakes. Lilian did not impose a cost to me. Very professionally, promo and courteous. The electrician who came out was also of the utmost professionalism and good quality of work. They were not the electricians responsible for the original bad installation.

Review 16 (2021-10-19 - Rating: 5)
I see a lot of negative reviews regarding Lillian Homes. I wanted to share that Ive experienced great service as it pertained to warranty work. Throughout the warranty period anything needing addressed was done in a timely manner and the warranty specialist followed up to insure the work was done to my satisfaction. In fact, just prior to my warranty expiring, I had the home inspected and found 9 items needing attention or review. Rudy (Lillian Warranty Specialist) was Johnny on the spot! All of items were reviewed and corrected within a month.

Review 17 (2023-03-22 - Rating: 5)
We purchased our custom build home in February in Burleson. Sarah was AMAZING! She helped every step of the way and still will return any calls or texts to this day. She was very attentive and patient during the entire process. She was vey friendly. We couldnt be happier with Lillian home and would build again with them in the future.

Review 18 (2022-07-15 - Rating: 5)
They handled all our warranty work on our home without any problems. It was completed on time and properly. Communication was excellent. Dixie handled our concerns. She was courteous, quick to respond and very professional. Lillian Custom Homes built our home, and we love it.

Review 19 (2022-12-30 - Rating: 5)
Dixie was GREAT! One of the BEST customer service experiences I have ever had. It was a rough start with another arm of the company , but she stepped in and made everything right and got all of my problems with my home addressed. I felt pretty helpless as a first time buyer with the process, but due to her understanding and professionalism, everything worked out great.

Review 20 (2021-02-27 - Rating: 4)
We just closed on our home with Lillian two weeks ago. Initially we were paired with some individuals that left us with some very challenging situations. As a Real Estate Broker, I understand the problems, but we felt the problems were too much. I am a 20 year Army veteran, and we were desperately looking for stability. We were blessed with Carolyn Weber and Coleby, our builder. They were fantastic in ensuring we closed on time, and that all our needs were met. Even to this day they are reaching out to assist me. This home is amazingly built, also on the business side it is a huge asset as it has already appreciated in value. Thank you Lillian for finally giving us a real home!!

Review 21 (2022-10-20 - Rating: 4)
Overall our home building process was pretty stress free. It has been a pleasure working with Dixie in the warranty department. We had a few things that needed to be tweaked after closing and Dixie was relentless in ensuring everything was resolved quickly. She is personable, honest, professional and goes the extra mile. She literally came to our home during a rain storm to resolve a window issue that could have eventually turned into a very expensive fix over time. There she was soaking wet, positive attitude & didn’t leave until it was fixed. I pray she receives the recognition she deserves, she is an amazing person & made settling into our new home less overwhelming. The homes are beautiful, my only complaint is about the lack of cleanup/landscaping at the entrance of the development.The overgrown grass & trash dumping takes away from how nice the area is. As a resident of this community, I don’t want the lack of landscaping at the entrance & garbage to overshadow the homes. We pay extra for HOA to ensure everything is up to par. HOA says this should be taken care of once all homes are built…we shall see.

Review 22 (2022-08-31 - Rating: 5)
Dixie Keel has been a pleasure to work with. We are on a 1 year home warranty and have put in a few tickets since we moved in. She personally came to the house to discuss the next steps and take photos. Very responsive and thorough in her work. She was on top of everything. Even took the time to show us how to work the sprinkler system. Helped us avoid another $500+ water bill! Looking forward to working with her again in the future.

Review 23 (2020-01-21 - Rating: 4)
We really like our Lillian home. They were very helpful when we had to switch from another builder, and they were able to get us in to our new home even quicker than expected. We love all the custom details they put in their homes. Thanks for a smooth buying process.

Review 24 (2023-03-09 - Rating: 5)
Honestly working with Lillian has been smooth for my client and myself. The sales agent Walter Day Has been super helpful and the team they have there with the builder Chris made my experience very postive and I look to working with them in the future.

Review 25 (2022-05-09 - Rating: 5)
We closed on our Lillian Home in November and have needed some home warranty items done. Dixie in the warranty department is outstanding. It’s stressful needing to have things fixed in a brand new home but Dixie made the process easy and worked diligently to make sure what we needed done was done as quickly as possible and was done correctly.

Review 26 (2018-09-10 - Rating: 5)
We were selling our home and business and having to do a big estate sale at the same time as buying our new home. Our experience with Lillian Homes was a very positive one. Every time we had questions they were answered quickly and our closing went smoothly. We would definitely recommend Lillian Homes to anyone looking for a new home.

Review 27 (2022-08-31 - Rating: 5)
Breanne in the warranty department is on top of her game. We had the A/C unit go out, and she stayed on top of the situation the whole time. I cant believe how much attention to detail she shows. She is truly an asset to Lillian homes . Wonderful customer service. Thanks

Review 28 (2021-10-23 - Rating: 5)
Lillian homes Warranty department worked very fast and efficient. My contact there Dixie was very polite and showed empathy to my concerns. She quickly got all of my issues corrected.Dixie you are definitely an asset to your company!

Review 29 (2024-09-05 - Rating: 5)
Lillian custom homes are absolutely beautiful & all of the sales representatives have been extremely helpful!

Review 30 (2017-07-27 - Rating: 5)
My wife and I signed on back in March of 2016, after about 11 months the home began to get completed and we were surprised to see after going through several different job superintendents and sales agents that it actually turned out to be perfect in every way. Takes some patience as a homebuyer these days because of shortage of good sub contractors and other issues that befall a builder. We are glad to beliving in this development and look forward to our street getting completed within a few months.

Review 31 (2020-07-13 - Rating: 5)
Me and my husband have not bought a house yet, but will be back within two months to sign!. Casey at Hidden Vistas is amazing! she worked with me and my husband every step of the way and was very relatable. Never once did we feel she was pushing us to do something we were unsure about. She was professional and over all has an amazing heart! we can not wait to be apart of the lillian home family.

Review 32 (2022-08-25 - Rating: 5)
All the repairs have been completed on this new construction and what would have been a cumbersome issue as a homeowner to follow up with all the venders was made so easy with Dixie doing the heavy lifting . She engaged the venders for scheduling and then followed up until the work was complete thus enabling me to relax knowing all will be taken care of by Dixie .

Review 33 (2022-03-25 - Rating: 5)
I have been dealing with Duxue & Breanne form the warranty department and they are 2 Rockstars! I purchase several homes for an investment group from different builders and working with these ladies have been easy. Super responsive and they go above and beyond.

Review 34 (2022-01-11 - Rating: 5)
Breanne at the warranty department was very prompt about getting back to me once I filed the claim. The service was also done in a timely manner. She also followed up with me to make sure the job was up to my standards.

Review 35 (2020-05-02 - Rating: 5)
My husband and I had a great experience! Taylor was very sweet and professional! she answered all of our questions and our process for home buying was a breeze! We love our home and the community! We will recommend to others!

Review 36 (2022-10-24 - Rating: 5)
Highly Recommend Lillian Custom Homes and Gravity Homes for first-time buyers or building your dream home! They will make your experience memorable.

Review 37 (2017-11-11 - Rating: 4)
Good quality and attention to detail. My only complaints stem from the use of fiberglass blown insulation in the attic and the over abundance of 14-2 wiring for branch circuits. An additional sub panel would have been helpful as well.

Review 38 (2024-09-05 - Rating: 5)
Love their homes! So beautiful and great customer service! Highly recommend

Review 39 (2017-11-07 - Rating: 5)
Our family recently purchased a new home with Lillian Homes. We couldnt be more pleased with the quality of craftsmanship and attention to detail Lillian put in our Home.

Review 40 (2022-01-20 - Rating: 5)
Dixie with the warranty department was very responsive to having my sons heater repaired quickly. Very professional and service was great.

Review 41 (2018-01-09 - Rating: 5)
Beautiful kitchen and appliances. Very nice wood and tile floors. Great construction crew thats stuck with us and produced exactly what we wanted!!!

Review 42 (2018-03-18 - Rating: 5)
WONDERFUL STAFF JANICE, ERIN & MACEY. LOVE OUR CHIEF/CO-CHIEF BUILDERS JASON & TOMMY!!!!!!!!!!

Review 43 (2018-05-29 - Rating: 5)
Christina was very accommodating and helped us the process, she even stained our door on her dime.

Review 44 (2016-09-03 - Rating: 5)
They have best best plan designs!

Review 45 (2017-08-11 - Rating: 5)
Great builder! Nice people to work with!

Review 46 (2022-03-13 - Rating: 4)
Replaced pantry door

Review 47 (2019-08-30 - Rating: 5)
Love these homes

Review 48 (2022-08-29 - Rating: 5)
Nice people

Review 49 (2025-03-04 - Rating: 5)
I had an excellent experience with Lillian Homes! Kelly and Alberto are attentive, responsive and provide the upmost professionalism. I appreciate you both so much!!