Landon Homes

Located in Houston, Texas

Address: 4050 W Park Blvd, Plano, TX 75093, United States

Phone: +1 214-619-2930

Rating: 3.1

Services

Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-22 - Rating: 5)
I recently had an 11-month warranty visit, and I must say, I am thoroughly impressed with the service provided by Thomas Rios. The warranty manager was extremely professional, attentive, and efficient. From the moment the visit was scheduled, communication was clear and timely. During the visit, the warranty manager carefully assessed the issue and explained the process in details.I’m very pleased with the service provided under the warranty. Exceptional customer care and a job well done – thank you!

Review 2 (2024-10-19 - Rating: 5)
Our warranty manager Thomas Rios provided a fantastic onboarding experience with his detailed orientation. He is also helping us to promptly address our new home issues. I highly recommend him! Thank you Thomas.

Review 3 (2024-08-14 - Rating: 4)
Chris, Zach, and Tanya made the home-buying process incredibly smooth. They accommodated all my requests and were even able to provide the home a little earlier than the planned date due to my international travel.I had an excellent experience with the pre-closing walkthrough and the 11th-month warranty inspection with Thomas. He not only resolved all my outstanding issues but also shared valuable insights and tips that I wouldnt have known as a first-time homebuyer.I gave 4 stars because there was an issue with the microwave tripping the breaker. This problem took a lot of back-and-forth emails over about 3+ months with another member of their warranty team, but ultimately, it was resolved.When I compare my home to those of friends who bought in the Argyle/Northlake area with David Weekley, I can see that Landon Homes build quality is much better.

Review 4 (2024-05-01 - Rating: 5)
Our experience with Landon Home over the past year has been great. From the moment we moved in, it was evident that we had made the right choice.One aspect that truly stood out to us was the warranty service provided by Landon Home. As homeowners, we understand the importance of having a reliable warranty for a new home, and Landon Home certainly delivered on this front.Throughout the year, whenever we encountered any issues or had questions regarding the warranty coverage, the team at Landon Home, especially Thomas Rios, was always prompt, responsive, and incredibly helpful. He addressed our concerns with professionalism and ensured that any necessary repairs were carried out efficiently.One of the most commendable aspects of our interaction with Thomas was his unwavering dedication to customer satisfaction. He not only listened attentively to all of our questions but also took the time to address each one with the utmost patience and clarity. It was evident that he genuinely cared about ensuring that we had all the information we needed to make informed decisions.

Review 5 (2024-05-10 - Rating: 5)
I am writing to express my sincere appreciation for the exceptional service provided by Austin from Landons Home Warranty. After closing on our new home, we encountered few issues that needed attention, and Austin went above and beyond to resolve them efficiently and effectively.Austins professionalism and dedication were evident from the moment we reached out for assistance. He promptly responded to our inquiries and scheduled appointments in a timely manner, demonstrating a profound commitment to ensuring our satisfaction. His knowledge and expertise in home systems and repairs were truly impressive, as he skillfully addressed each issue with precision and accuracy.Moreover, Austins courteous demeanor and friendly attitude made the entire process incredibly smooth and stress-free. He patiently listened to our concerns, offered valuable insights, and ensured that all our questions were thoroughly answered. His attention to detail and commitment to providing personalized solutions truly set him apart.Thanks to Austins outstanding support, we now have peace of mind knowing that our home is in excellent condition. His dedication to customer service exemplifies the highest standards of professionalism and reflects positively on Landons Home Warranty. We are immensely grateful for his assistance and commend him for his exemplary work ethic.

Review 6 (2024-02-16 - Rating: 5)
We are satisfied with the Landon Homes and their warranty services. Patrick Tague our Sales Manager was instrumental in guiding us through the purchase process. Caleb Baker our warranty manager took care of fixing items found during warranty inspections. He went above and beyond to identify an item which we have missed during 3rd party inspection. Caleb listens to our concerns and takes time to walk through the warrantable items and ensures it has been fixed. Thank you.

Review 7 (2025-02-17 - Rating: 5)
Thomas was very helpful and courteous through out the warranty walk thru process. Thanks Thomas!

Review 8 (2024-01-18 - Rating: 5)
Thomas I would say is the best asset at Landon warranty department. He understands, listens and follows-up with any issues. Provides the right guidance. Has fixed many things for our house that our home builder manager and initial person will not be done. Thanks so much Thomas for everything you have been doing and continue to do so. our last month is here and final things to fix :-)

Review 9 (2023-12-13 - Rating: 5)
The journey from the beginning to the end was fantastic. The team provided exceptional support, ensuring a seamless purchase and warranty inspection process. I must applaud the warranty team, particularly Thomas Rios, for their exemplary efforts. His attentiveness to our warranty issues, including conducting on-site visits while the vendor team addressed the problems, guaranteed that the work was executed properly. I would like to extend my heartfelt thanks to Thomas for being such an extraordinary person. Your help and teamwork have made our journey enjoyable.

Review 10 (2023-12-20 - Rating: 5)
Thomas Rios is best at Landon Homes Warranty department. He will listen to all your queries and answer them properly point by point. He is very responsive to emails we sent to him. Overall very much satisfied with his expertise @ warranty department. He is just amazing. He is best. Thanks Thomas.

Review 11 (2023-12-11 - Rating: 5)
The Warranty Manager, Austin Warrick, are very responsible and help a lot with our new home issues. Appreciated his helps. He even offer helps and questions after the home warranty expired. Very nice guy! Work with him, nothing wont go wrong...

Review 12 (2023-04-07 - Rating: 5)
Lindsey was our main Landon warranty representative and point of contact over the past year after our January 2022 move-in. She was very kind and pleasant to work with, always in good spirits--but more importantly, she was responsive to any items of concern that we brought to her attention. Seems we had at least one or two things to report to her every time she came out for her scheduled visits, and Lindsey promptly addressed the discrepancies with her office and got back to us within a day or two. All of our covered items were repaired quickly, without stress or debate. Lindsey always gave the impression that she cared about us and would do everything she could to ensure that our home continued to work like new. And she has done that.Lindsey has taken great care of us; providing outstanding support--as has the rest of the Landon warranty team. Vickie, the Warranty coordinator, was always accessible, courteous and helpful, as were the two young gentlemen who were there for us when we initially moved in. I would like to commend all of the craftsmen who came to our home to do the repairs for their skilled and professional service. Thank you, Landon Warranty, for your consideration in resolving all of our warranty needs.

Review 13 (2020-10-17 - Rating: 5)
We are very pleased with our experience of buying a new John R Landon home. Our construction manager Greg Fischer was very professional and made the transition into our new home very enjoyable. Jacki Medley, the warranty manager, has been wonderful helping put the finishing touches to our home in order to make it perfect. She responded to every one of our requests swiftly and was able to get things fixed in a timely manner. We are excited for our new home.

Review 14 (2024-01-09 - Rating: 5)
Experience with Landon homes from purchasing till 11 month warrenty is amazing. Especially working with Thomas Rios is amazing, He made the process seemless and all the issues are resolved very quickly.

Review 15 (2020-03-27 - Rating: 5)
We had a very pleasant experience with Landon homes. They made us feel very easy through out the process even tough we are first time home buyers. They didnt miss even a single thing in the home that we mentioned. Their sales manager Tanya Smith is a great energetic lady who gave weekly updates about home and made the process even more smoother. We heard concerns from our friends who bought homes from other builders but for us it was a smooth ride.

Review 16 (2016-04-24 - Rating: 5)
We had a great experience start to finish. When things didnt go perfectly (which is bound to happen with a build) they were always taken care of. 5 years later, we are still thrilled with our home. The energy efficiency that they build in and include in their price have been incredible and we nearly doubled the size from our previous house and saw utility bills drop! My initial attitude was that building a home was going to be miserable. Now, I cant imagine buying a house any other way.Landon has been fair with any issues that arose after closing on our house and neighborhood as well. They stepped up to fix a problem that probably wasnt even their fault instead of making it a bigger issue. They continue to support and be involved in our neighborhood even though they are done selling homes here. I think that it also says a lot that many of their employees have chosen to live in their neighborhoods and homes!Not sure what the other reviewers here are referencing or what kind of expectations they came in with? With realistic expectations -- our experience really was a great one

Review 17 (2017-11-02 - Rating: 5)
We signed up for a Landon Home in 2014 and moved in out home in April 2015. Our entire journey from signing till date has been a very pleasant experience. Being a second time home buyer, we had quite a few requirements. Elmer and Christina were VERY helpful in working with us and giving great ideas that satisfied our needs. I was always quite impressed with the patience shown by the team - especially Christina. I should not fail to mention our Construction manager Glenn W. Ever courteous and smiling, he gave us timely status on progress, met us whenever we wanted to and answered any questions we had. After moving it - as with any new home - we had a few warranty items that needed to be fixed. All items covered by warranty have been fixed with follow up with Chad. Over all, we have had great experience with Landon :)

Review 18 (2023-12-20 - Rating: 5)
I will definitely give a 5-star rating for Caleb from the warranty team. Hes been incredibly responsive and diligent, providing excellent post-construction service, demonstrating a commitment to customer satisfaction and support.

Review 19 (2019-01-21 - Rating: 5)
This letter is in regards to my experience with Landon Homes. They have been awesome to work with, answering all of my buyer questions in a timely manner, and making suggestions on items that buyer would not have thought of otherwise. As you can imagine, this has been a stressful time for buyers making decisions on floor plans, structural options, upgrade options buyers want, etc. and their team has definitely helped out with his professionalism, knowledge and willingness to answer their endless questions.Team always went above and beyond, even communicating with us on day off and on vacation time to ensure our buyer needs were met.Again, I greatly appreciate all that your team has done for me, and look forward to continuing our business together.

Review 20 (2017-08-05 - Rating: 5)
We purchased our Landon Home two years ago and are very happy with it. The sales manager was very receptive to any request and would get us attention to any issues usually that same day. Im not sure what some of the 1 star reviewers expected. We spent many hours at the design center, but that is part of buying a home that is not a cookie-cutter home. They worked with us and our decorator to select just the right finishes for us. During the construction there were occasional hiccups, but we have built homes before and expected this. The difference was that when issues were raised, they were resolved quickly. I would definitely recommend Landon Homes as a builder and actually have done so.

Review 21 (2020-10-12 - Rating: 5)
In a perfect world you can expect perfection. We would like the items we purchase to be free from flaw but its made by people; expect imperfections. The Carino Sales Team helped us select the home that fit our needs and budget. We then established a good communication with our project manager (John) and even with my building experience missed items during our build out. Therefore, the warranty service to follow is important. The warranty manager (Jacki) was attentive and accommodating to our piece meal punch list. The COVID crisis really taxied in person communication but with her experience and knowledge she was able to assign the repairs promptly. We have a few more seasons to see how this home will weather and appreciate that Jacki is our go-to person.

Review 22 (2020-10-11 - Rating: 5)
We signed for our home in 2018 and occupied it in early 2019. While we had good experience with JR Landon builders, we were a little skeptical about warranty services. Jacki was fantastic and professional in all our interactions and was diligent in tracking all issues to closure. Appreciate all of your support Jacki.

Review 23 (2019-10-02 - Rating: 5)
This was my second new home purchase in the DFW area, needless to say, preparation and attention to detail in the planning and execution process made a huge difference.I found both the sales and the execution team to be thorough and detailed. Christina and Elmer were extremely helpful during the selection and buying process and getting all the changes in so perfectly. I really appreciated their focus on the detail, practical recommendations, and pointing us to things we had overlooked during the process.Also thanks for assigning us the best Project/ Construction Manager ever!!! Greg Fischer is an awesome individual and professional; he has been outstanding in every area; he has been meticulous, proactive, and provided a level of customer service beyond anything we could have expected. We have truly become his fans in the process of him building our home.Needless to say that our experience has been extremely positive and our house came out with exactly what we wanted and much much more!I would definitely highly rate and recommend them to anyone looking for a beautiful home in the DFW area.For people looking at this company I would recommend really being proactive, asking a lot of questions in the planning and design stage. You will be surprised with the amount of leeway you have may have outside the standard options. Also look at their existing construction by the different project managers, since they are the ones that are ultimately building your home. Ask for the best PM to be assigned to the project.

Review 24 (2019-02-19 - Rating: 5)
We contracted to build with Landon homes in 2018 and I am very glad we chose this builder in our quest for the perfect house. You deal with a lot of people representing the company when you build a house and even if one gives you a bad experience, you tend to review the company as a whole negatively. We were lucky to have met GREAT people along the way who gave us great advice and guided us when we needed help.The first part of new construction starts with the model home / sales office and Leslie, Rajjan, and Kim gave us great feedback on the different models and what would suit us. Leslie became our sales manager and her attention to detail and guidance made deciding definitely a breeze. Building for the first time, I had a lot of questions and most of them were answered quickly.One thing to remember - things are SLOW in the beginning. Even if you sign the paperwork and make the design selections and do all the things on your end super-fast, the inspections from the city and corporate office take a while. It took almost 1.5 months for us to finish making selections and signing paperwork to getting the house actually started.Now on to the fun part of the process: the design center. I am not a very handy person nor am I very picky so I was dreading this process. You meet with the builders designer at this huge design center three times for a total of 10/12 hours to make selections for the ENTIRE house. This was a very daunting prospect for me but our designer, Doris, made it so fun and fast that we were done in one meeting! I do remember seeing some other people make full use of the three meetings so it is up to you how long you want to take to decide on everything. I cannot say enough good things about Doris - she understood what we needed right from the start and gave us great advice.After the Design Center, we met with Leslie again to finalize all of our structural changes, and signed the final paperwork. After that point, it was a waiting game while the plot plan, the architectural plans, and basically everything was inspected and approved by the city. That took a good 1.5 months and was the longest period of waiting we went through.Once the house actually started, communication and build went fast. There would be a call every week or multiple texts most weeks to update us on the status of the house and/or inspections. Todd, our contractor, was AWESOME to work with and so responsive to all our queries.We moved into our house 7.5 months after we started with them … and thats a pretty good time frame. Would we wish anything differently? Not really - We would definitely choose this builder again. The only thing I would do differently is have the sales manager set the expectations correctly from the start and communicate more even when there are no updates e.g. we were going to get a closing date 60 days before completion but ended up getting one 35 days before completion. For someone looking to move quickly, this is great news but if someone needed more notice, this might be too late.Overall definitely an experience you want to go through at least once and if you choose Landon, you will not be sorry.

Review 25 (2016-03-29 - Rating: 4)
We just closed on our home, and we had a relatively good experience with Landon Homes. The sales team was pretty transparent about everything, and were very accommodating with throwing in small extras. The builder was very responsive and provided weekly updates. I will say that if youre going to build a home, you really need to stay on top of the progress every single week, and you really need to push the builder to correct mistakes (it shouldnt be this way, but they are often managing 5 to 10 builds in parallel). Also, absolutely hire your own home inspectors, and stick to your guns on having the builder correct issues. Plan to have your home inspector re-inspect a second time too. Its very worth it to have an unbiased third set of eyes help you find potential issues.Im only giving 4 stars because I think the thing really lacking was overall craftsmanship quality. We paid extra to have cabinets painted and there are paint drips on the exterior. We paid extra for backsplash in master bathroom and quality was terrible. The cabinet hardware (slides, hinges, etc.) were incredibly cheap and well likely have to replace ourselves. The windows were cheap builders grade windows that would barely lock/unlock. Lots of dents and scuffs on doors and moulding from careless workers scurrying around house. I suspect that with the housing market being so hot, its probably hard to find skilled, careful workers. But regardless, if youre building premium homes, I feel like the builder should put more pressure on the various crews to be more meticulous.All in all, our home is beautiful and weve received many compliments!

Review 26 (2017-08-24 - Rating: 5)
Excellent quality of homes, very well designed and crafted to perfection. Landon Homes build their homes based on contemporary architecture where a great thought given to modern livability. They use the best materials to provide the ultimate finish and their warranty support is unmatched. Management is always available to help with any concerns, so far had no issues on that since closing 2 months ago.

Review 27 (2018-08-24 - Rating: 5)
Overall Landon homes are good. Truly liked the warranty service. The builder does help out at each and every step if anything is missed with No arguments. Good Job to them.!! Gives a very good satisfaction of buying the House!!

Review 28 (2019-12-18 - Rating: 5)
I received an email from the warranty director who offered to come out and inspect our sprinkler system and brought a professional with him. They were at my home for over two hours and checked the entire system for the issues we complained about and resolved the problem. Not only that, the warranty director actually offered to come back in the summer to double check and to see if everything is satisfactory to our liking. Great job!

Review 29 (2020-10-13 - Rating: 5)
I am giving Landon Home a 5-star review just because of Jacki Medley (the current Warranty Manager) I was frustrated with the previous manager who never cared about the home owners. Fortunately, Jacki replaced him and took care of everything. She was God sent at the right time. Always concerned to find out the the problem had been solved. The buying experience was not bad because of Elmer and Christina. Very few lights at corners of the streets. Very dark and dangerous. The HOA is awful. The HOA manager behaves like a little emperor. No home owner has anything good to say about her. Just interview some home owners and find out if I am not speaking the truth. Cant wait for her to be replaced.

Review 30 (2018-01-25 - Rating: 5)
This is our 2nd time building a home. We moved in about a month ago to Lexington Country. This experience was better in every area, and the previous builder is one of their main competitors. Our construction manager, Greg Fischer, was the best. He provided exceptional service throughout the process. Elmer and David were also great to work with, never pushy like other home builder sales teams. I recommend going with Supreme Lending. No matter what time of the day I called or texted, Adam Glovitz always picked up or returned my message. My family is extremely blessed to have a home as nice as the one Landon built for us.

Review 31 (2019-08-31 - Rating: 5)
GREG FISCHER built my beautiful one story home at Richwoods, Frisco TX. If you are planning on building one, I recommend Greg as your Construction Mgr.Its been 3 years and going, I love it and its exactly what I have always wanted. He not only met my expectations, but went above and beyond to ensure the home was worth every penny I spent. Every step of the way he kept me updated on the process and met with me in person to go over major milestones to ensure we both were aligned and to avoid any major surprises. I really appreciate all the help and support that Greg provided me as this was my first custom one story home from ground up. Thanks Greg! Wish you the best :)

Review 32 (2019-09-14 - Rating: 5)
Landon Homes and Sr Construction Manager Greg Fischer exceeded all expectations. His follow up and keeping me posted at all times was nothing short of exceptional. Once identifying an Issue, Greg took the task in an extremely professional manner and was tenacious to the end. Highly recommend Landon homes and especially with Greg Fischer on the team.

Review 33 (2023-12-13 - Rating: 5)
I would highly recommend, Thomas Rios, the best go to person for home warranty related issues. He is very knowledgeable and explained the home owners responsibilities very clearly.

Review 34 (2017-12-04 - Rating: 5)
We had a great building process right from initial stages of scouting for lot thru closing. There sales team kept all their promises and there builder worked very responsively with us. Thoroughly enjoyed this journey. Big thanks to J R Landon team.

Review 35 (2020-10-11 - Rating: 5)
Jacki took care of our 1 year warranty repairs. She did a fantastic job with her diligence. follow up in getting the repairs done by various contractors.

Review 36 (2023-03-24 - Rating: 4)
Beautiful homes! Lindsey, the warranty manager has been such a big help with the warranty process and always responds in a timely manner to get things done!

Review 37 (2018-07-29 - Rating: 5)
Great place to buy a home. We were first timers and have owned our Landon home for 5 years now and would not hesitate to get our next home here as well!! We started our family once we moved in and has been great!

Review 38 (2023-12-05 - Rating: 5)
Warranty team is very responsive. Enjoy working with Austin Warrick. Keep up good work Austin!

Review 39 (2020-10-12 - Rating: 5)
Jackie is an amazing customer service representative. she stays on top of things since the time a request is filed and works with her team diligently till completion.

Review 40 (2024-01-11 - Rating: 5)
Very great experience so far and warranty team is excellent too. Caleb Baker is from warranty team is great help!!

Review 41 (2023-09-06 - Rating: 4)
Addressed Most of the concerns that are common during the first year of owning the home. Quality of construction is good.