ICON Custom Home Builder

Photo of ICON Custom Home Builder

Located in Houston, Texas

Address: 1150 Burgundy Dr, El Paso, TX 79907, United States

Phone: +1 915-859-3713

Rating: 4.4

Categories

  • Home builder
  • Custom home builder

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-12-05 - Rating: 5)

    We bought a home in April 2024 and our home is beautiful! I have nothing but good things to say. From doing our final walk through with Pedro to talking with the front desk with Elsa and can’t forget Jorge Gamboa. Nothing but a pleasant experience. Pedro was very patient with us doing our walkthrough (not rushing us). And every time I had a question I would call ICON and Elsa always so courteous and willing to help. Jorge is the Customer Care Manager and this man is BUSY and yet he always finds the time to reach out and continues to make our home transition smooth and effortless. Bottom line is buying a home through ICON was the best decision we ever made. Thank you all for always taking care of us. Yall don’t know how much we appreciate it. God bless you all.DISABLED VETERAN

  • Review 2 (2022-07-03 - Rating: 5)

    In my opinion Icon is the best custom builder in El Paso. They were always responsive during the build process and have gone above and beyond to ensure that we are satisfied with our beautiful new home. Icon’s build quality and attention to detail are what set them apart. I would wholeheartedly recommend Icon to anyone that is on the fence. You won’t be disappointed.

  • Review 3 (2019-11-01 - Rating: 5)

    Best Custom Homes in town, 2nd house my clients bought and fully recommended. Thank you Paula Lopez it is nice to work with Builder’s Rep like you.

  • Review 4 (2023-09-21 - Rating: 5)

    We are extremely happy! We are the second owners to our home, the original owners hired Icon. We are so lucky they chose them. Almost 10 years have past and they helped us when we inquired about the plans. Elsa was incredible in helping us, even when there was nothing to gain.Our home is built strong, luxurious and what I love the most is that it’s unique. The details in the home are impressive. We always get told we have a beautiful home.We highly recommend these builders. Once they built the home they continue to be there for you if you need them. That’s important.

  • Review 5 (2023-07-31 - Rating: 5)

    ICON builds amazing homes and we couldnt be happier with ours. Every person involved in the process is very responsive and most importantly, any warranty issues are addressed promptly and without question, which cant be said for most builders.

  • Review 6 (2023-07-10 - Rating: 5)

    Buying a new house is exciting but also stressful. I have no words to express how grateful I am to have Elsa Chavez(Warranty Coordinator lead) on the other side of the phone everytime I need some help. I rarely post reviews but I couldnt pass on this one. Thank you Elsa.

  • Review 7 (2022-03-03 - Rating: 5)

    I have researched a lot of apartments for my daughter in Houston and by far the ICON was the most professional and nice. Their customer service was beyond helpful. One of their leasing managers Brendan Thompson made sure all my questions were answered and even followed up with me.

  • Review 8 (2018-01-12 - Rating: 5)

    This is the most reputable home builder Ive ever come across. In October of 2017 we purchased a custom built pre-owned ICON home that was built in 2009. The home is absolutely gorgeous and the attention to detail is beyond any of the dozens of custom and mass produced homes we viewed during our house hunt.After 3 months of living here weve only fallen more in love with the build quality provided by ICON. There was only one issue we discovered a few weeks in. One of the hockey puck recessed halogen accent lights used throughout the house had gone out. I tried to replace the bulb and it immediately popped. Being handy around the house, I killed the power and looked to replace the fixture when I found burnt wires leading to it. Realizing this was probably a larger issue, I put everything back and decided Id wait until after the holidays to call an electrician.Fast forward a couple of weeks and I receive a certified letter from ICON Custom Home Builder addressed to the Current Homeowner. The letter stated it was brought to their attention that the hockey puck lighting used in many of their custom homes had been recalled by the manufacturer and to please call their office to discuss a remedy. I called ICON and they apologized for the issue, scheduled an electrician to come out, and proceeded to change out 21 of these lights with brand new LED fixtures at no cost to me...and Im not even the original purchaser!! The certified electrician ensured they were all installed correctly and they company even sent an ICON representative to touch up the paint defects left behind from removing the old fixtures! This is hands down one of the best examples of a company standing behind their product Ive ever observed. If we ever sell this house (probably wont!) I will only look for an ICON home or custom build with them.

  • Review 9 (2019-12-23 - Rating: 5)

    I am a Realtor with EXIT EAST Realty and worked with Paula Lopez and must say she was amazing , we had no problems getting Info and Pictures , she came right away when I called to see this Beautiful Home , we shoed it and sold it the same day , doing the process she answered our questions right away and made sure our client was always happy with the answers . Thank you for having such a amazing person working with ICON Homes , cant wait to work with her again .

  • Review 10 (2020-09-21 - Rating: 5)

    We purchased Our Dream Home, August 2020. We did our research before purchasing a home and ICON Homes kept coming up in our search for a Quality Home Builder. We are in the Military and purchased our home while stationed overseas. In March we became acquainted with George Marsh who works in the Sales Department at ICON. His customer service skills and professionalism are outstanding. He sent us pictures of houses that would be move in ready when we arrived in August. He kept in close contact with us for over 5 months. Sending videos of our house as it was being built and Always promptly returning our phone calls with any questions or concerns we had. We also worked with Vanessa Rangel who works in the design selection department. She is very proficient in her knowledge of latest design trends. She also excelled in her Customer Service skills as she responded to all our emails and endless questions about colors and upgrades we purchased for our home. Our last shout out, is for Samira Lopez, who is a Rockstar by our definition. There were some minor issues, during the Walkthrough of our home. Samira stepped in and made sure that everything was addressed and taken care of. There are a lot of Home Builders in El Paso. But none of them come close to Care and Customer Service that ICON provides for their Clients. We absolutely Love our New Home. Thank you, ICON! Respectfully, Brian and Chrissy Brown

  • Review 11 (2018-10-08 - Rating: 5)

    I just moved into my house on Thursday and I couldn’t be happier I chose to go with ICON. Moving here from out of state I wasn’t familiar with any of the builders in El Paso but I took my realtor’s word for it that ICON was one of the best in town. The finishes are immaculate and the location is perfect. They even installed the shutters and the washer and dryer before I arrived in town, which was a relief. Samira has been wonderful to deal with as well! I had a leak from the bathtub faucet and not even 30 minutes later a plumber was there to fix it- on a Saturday morning. I couldn’t recommend ICON enoungh!

  • Review 12 (2019-10-09 - Rating: 5)

    We have going to the festival and parade of homes here in El Paso for the past few years. As a home enthusiast I always try to get ideas to remodel our home. Each time without exception ICON has been by far our favorite home in each event, setting trends that we see in other builders in the following shows. The quality of the materials and attention to detail (paint, tile work, trims) everything seems very carefully done and supervised, something that you just dont see in other builders homes.My wife is just excited every time we see a new ICON home! By far, the best in El Paso.

  • Review 13 (2023-08-24 - Rating: 5)

    Warranty requests are handled with the upmost professionalism and responsiveness. I am very impressed of Ms Chavez’ attentiveness and her crew’s ability to get the job done right.

  • Review 14 (2020-08-14 - Rating: 5)

    My creative designer, Rodrigo, was awesome! He absolutely distinguished himself as a true professional with impecable customer service. He understood our needs and worked tirelessly to meet those needs. He was patient and very thorough and took the time to ensure he fully explained every question we had in detail. Rodrigo helped design our forever home all while keeping constant communication. This is why ICON has established themselves as the best builder in El Paso. Thank you Rodrigo for giving us an awesome experience!

  • Review 15 (2018-11-09 - Rating: 5)

    ICON made building a home in El Paso while living out of state completely painless. The staff was professional and accommodating, ensuring I was included in every aspect of the process. If you are looking to build a quality beautiful new home, ICON is highly recommended.

  • Review 16 (2019-08-25 - Rating: 5)

    Modern Beauty, Excellence in Construction Materials & Outstanding Customer Service.I am Glad that my clients decided to make their Home an ICON Home.Thank you Paula Lopez for your Amazing Attention to Customer Service.

  • Review 17 (2020-06-02 - Rating: 5)

    This is the best builder youll find in El Paso for custom homes.Management: They are great to work with and responsive to concerns/needs. If you dont like something, they will fix it without hesitation.Selection: They specialize in modern style homes. They have the most robust selection of material to choose from (e.g. tile, counter tops, cabinets, upgrades, etc) out of all the builders I was considering. The interior designer I worked with was Adrian and he was simply fantastic - he is exceptional at what he does. Just give him ideas of what you like and hell pencil out something amazing.Builders: The lead foreman on my project was Willie. I cant imagine a better person to work with throughout my project, this guy was on top of it! Great energy and attitude. He gets things done to your exact specifications, and if something isnt right, he will make sure it gets done. On several occasions I saw him busting his butt with the other workers on the job site helping out his crew to make deadlines - if I start my own home building co, he is the first person Im hiring.NOTE: For the most part, every home building in El Paso is hiring their labor from the same pool of workers. Meaning that the quality of work is pretty much the same regardless of what company you go with. What makes ICON different is that they use high quality materials and that they take their work to the next level. For example, they seal the perimeter in all the showers with silicon - a minute detail that no other builder does to my knowledge.Regarding the custom aspect: There is minimal variability you can do with the elevation of your home (how the home looks on the outside) - you choose from several blueprints and can tweak them to make it unique - at least for the Choice and the Advantage package, you certainly cant design how your house looks on the outside from scratch (not sure if that holds true for the Premier package). However, you can completely customize the floor plan, which is pretty cool. You can create whatever layout you want regarding size and location of bedrooms, living rooms, bathrooms, etc. For example, I wanted a large walk-in shower in my master bathroom - that was no problem. You can also customize your living room ceiling design and foyer any way you like.Overall, this is a great team to work with. My only recommendation is to frequently walk-through the project along the way to ensure there are not any fundamental flaws in the work. Also, get more outlets and more lights than the allowance, youll be glad you did. They are also the only custom home builder that I know of the is implementing smart features (e.g.: you get 6 smart light switches, an Amazon Alexa or Google Home, a Nest thermostat, Ring doorbell, and wifi garage door opener).Of the options for custom home builders here in El Paso, you will not regret choosing ICON as your custom home builder, I can say that with certainty.

  • Review 18 (2022-07-13 - Rating: 5)

    If I will build again, I will definitely use ICON Home builder again. They will super-customize your home to your taste and will always help and support you even after the contract is done and the home is built.

  • Review 19 (2019-06-19 - Rating: 5)

    We were won over from the start not just by the Icon model but also by Paula at the Festival of homes. The rest of the team from then on was nothing short of amazing. My husband and I cant thank them enough for making everything run so smoothly and building our beautiful home.

  • Review 20 (2023-05-23 - Rating: 5)

    Love our Icon home! Elsa is always helping us out and making sure we’re taking care of!!! She’s the best!!!

  • Review 21 (2020-03-07 - Rating: 5)

    ICON , most definitely has my business for life, everyone has been on point and made me feel like a valued customer from the smallest detail to the biggest , EL PASO, if your on the market to buy a new home look no more,ICON is El Pasos best kept secret , from quality to the customer sservice.. if I could I would rate them a 10 star thank you everyone!!! ICON best in El Paso Texas.. no Doubt ! CECY thank you !!

  • Review 22 (2018-10-25 - Rating: 5)

    Since moving in this past May, the home has been nothing but exceptional. Staff worked with us and quality of work is second to none. This our retirement home and we love all the minute details in style.

  • Review 23 (2022-04-01 - Rating: 5)

    What an amazing experience got a chance and walk through a model home. They showed me all possibilities in building a home from the insulation, cabinets, and what they provide that is not an upgrade but standard.

  • Review 24 (2019-12-08 - Rating: 5)

    Incredible designs, my only complaint is I wish that all builders were as passionate and talented as these wonderful folks at Icon Custom Homes, I surely plan to purchase one of their lovely homes !

  • Review 25 (2018-11-29 - Rating: 5)

    ICON is the best choice when it comes to Custom Homes. From staff to workers everyone was helpful and knowledgeable. They made our dream house come true!

  • Review 26 (2018-10-08 - Rating: 5)

    I had my house recently built with ICON and I was very impressed with the high quality material they used to build my home. I highly recommend!!

  • Review 27 (2018-10-05 - Rating: 5)

    I would totally recommend them for your new custom home, theyre luxurious, modern, and very very nice !

  • Review 28 (2022-04-19 - Rating: 5)

    We love our house…they did a great job…and when we have a problem they are always there to resolve it…

  • Review 29 (2022-05-24 - Rating: 5)

    Always they are ready to help you to design your home dream

  • Review 30 (2019-11-01 - Rating: 5)

    I appreciate Paula Lopez builder’s Rep for your quality work and kind attention. Thank you!!!!

  • Review 31 (2020-09-18 - Rating: 5)

    They have been very patient with us while making our forever home decisions.

  • Review 32 (2023-07-06 - Rating: 5)

    Beautifully well-built Custom Homes!

  • Review 33 (2019-11-15 - Rating: 4)

    Very helpful. Very nice models all in the same area.

  • Review 34 (2022-07-09 - Rating: 5)

    They are so helpful and the service that they provide is amazing

  • Review 35 (2019-05-07 - Rating: 5)

    The houses we build are badass!

  • Review 36 (2020-02-01 - Rating: 5)

    Customers of ours, great business!

  • Review 37 (2022-12-25 - Rating: 5)

    Quality is the trademark of these homes

  • Review 38 (2018-11-01 - Rating: 5)

    Great layouts and beautiful finishes.

  • Review 39 (2019-07-09 - Rating: 5)

    Thank you! God bless you all!

  • Review 40 (2022-06-23 - Rating: 5)

    Very helpful and highly recommended

  • Review 41 (2024-04-28 - Rating: 5)

    Beautiful homes

  • Review 42 (2019-06-25 - Rating: 5)

    Great builder!

  • Review 43 (2021-11-12 - Rating: 5)

    Excellent builders. Good designs and affordable prices.

  • Review 44 (2022-01-26 - Rating: 5)

    Best company in El Paso!

Similar Organizations