Estates at Rockhill by Shaddock Homes

Located in Houston,

Address: 697 Gannon Heights Ln, Frisco, TX 75033, United States

Phone: +1 972-526-7711

Rating: 4

Review 1 (2022-08-18 - Rating: 5)
Personal tour with Catherine 8/16/22 blew us away! We felt welcome and right at home upon walking into the model.Homes are spacious and gorgeous, from the driveway to the finishing selections.Workers are present and actively completing construction.We have a-lot to consider as there were several floorpan options we LOVED!

Review 2 (2024-08-29 - Rating: 5)
We are enjoying our beautiful Shaddock home and have such a wonderful roster of folks to thank. Alan Wolff & Kathleen in Sales who were communicative, gracious and kind as we moved through the process, Henry Mattson who was our stellar construction Manager (hes so passionate about Shaddock!) and to this day as homeowners, John Jay (JJ) on the Warranty Team has been incredibly patient, responsive and solution-oriented when weve come to him with issues. He continues to go above and beyond. We have just now started working with Kyler in Warranty and he is already showing signs of being cut from the same cloth. So thankful Shaddock lives by their promise of quality homes, quality people and quality warranty and service!

Review 3 (2024-12-22 - Rating: 5)
Shaddock warranty team is really helpful and they fixed any issues in timely manner. Bailey and JJ were always reachable , responsible and wry professional.

Review 4 (2023-06-12 - Rating: 5)
We first met Kathleen who explained everything we asked her in a very well manner and has been a very kind person overall. Kathleen introduced Alan Wolff who is a sales manager at Estates at Rockhill. We are very impressed with the service Alan has provided us. He responds to any request almost immediately every time. They have met our expectations in the things we requested. We (me, my wife, and my kids) had the best personal experience with Alan and is the reason we decided to go with signing the contract. Jay Hankla (General Manager) and Kristin Denney (Design Studio) have also been very helpful whenever needed. Although the construction has not started yet, we are confident that Shaddock will do an amazing job in constructing our home(with good quality of course:)). I would highly recommend Shaddock homes as a home builder to anyone.

Review 5 (2024-04-04 - Rating: 5)
One of the worst, after sales service ever, the paint on my cabinets have an uneven pink tint to them through out the house, the warranty people come check it out, agree that it is a defect in the differnt types of wood used, send painters to check it, but thats it, no response from them what so ever, Been following up with them for over 7 months now and nothing so far. It just makes me think, if a reputed and well known company like Shaddock can take customers for granted like this, what are the other folks who went going through who went with not so reputed ones. Shame!Edit: they reached out to me and resolved the issues, so I am updating them to 5 stars.

Review 6 (2024-01-28 - Rating: 5)
Greg demonstrated exceptional professionalism and expertise throughout the home-building process. His attention to detail and commitment to customer satisfaction were evident, making the journey of building our home with Shaddock Homes a positive and enjoyable one. I highly recommend Greg and the Shaddock Homes team for their quality craftsmanship and customer-centric approach.

Review 7 (2022-08-26 - Rating: 5)
I am relocating from Cali to Texas. I have been a Real estate agent for 18 years and have had the best personal experience with Alan and my Builder Bobby. Bobby gave me a timeframe of Nov - Feb of 2023, since foundation was laid the house has been given a close date of Oct13 or sooner … me and my kids are thrilled and are ready to go home. I go to the house everyday and see someone working on the house which means Bobby knows exactly how to line up the trades and get a home done efficiently to the best of his ability. He is extremely responsive and always keeping me informed.I had no prior relationship with any of the builders but felt Shaddock was a good fit and the Shaddock team, Alan, Kathleen and Bobby have not disappointed.

Review 8 (2022-06-17 - Rating: 5)
Our home isnt even close to being done but I wanted to go ahead and write a review. The customer service we have experienced working with Alan has been exceptional! He is wonderful, he responds in a timely manner, always accommodating and just overall a great guy. Our PM gave me his personal number and never makes me feel like Im annoying when I ask questions. Our experience with Shaddock is night and day different than the last home we built with First Texas. Im very thankful for the experience weve had so far with the team and cannot wait for our house to be done!

Review 9 (2022-05-01 - Rating: 5)
Throughout our building process, Kathleen from the sales team was very helpful and went out of her way to help us when we needed something. Kathleen was one of the main reasons we bought our house at Rockhill even when we were seeing other Shaddock properties.Our construction manager Bobby also took a lot of care in dealing with any issues we pointed out. He was very thorough, diligent, and always worked with us to come up with solutions to problems. He was also very prompt in responding to emails and text messages. Delays which were out of Shaddocks control were frustrating for all involved, but regular communication from Bobby made matters bearable. Overall, it was a very organized experience!

Review 10 (2018-12-04 - Rating: 5)
I’m loving my townhouse Ive been here for 8 mos. It’s Very spacious,quiet, there’s easy access to shopping food etc most of all close to my job.If you want a friendly & spacious easy access the estates at Rockhill is where it’s at....