Brightland Homes - Austin Office

Located in Houston, Texas

Address: 3815 S Capital of Texas Hwy #275, Austin, TX 78704, United States

Phone: +1 512-330-9366

Rating: 3.2

Review 1 (2024-08-24 - Rating: 5)
We bought a new Rosewood model home last year (2023) in the Carillon community at Manor, TX. Lillian Pham, sales counselor at the Manor Carillon community helped us a lot throughout the process of selecting the appropriate lots, home models, incentives and anything related to purchasing the house. She has been instrumental in making us feel comfortable with the home buying process and worked closely with the construction manager, Austin and the team in delivering the home in a timely manner. She worked with us like a family member and always answered all our questions promptly. Highly recommend working with Lillian Pham and her team in buying houses at Carillon Community where you can expect prompt service with high quality. Brightland home has some great model homes to purchase from and Rosewood is one of the top preferred model in my opinion. Keep up the great work Lillian, Austin and the Brightland team.

Review 2 (2024-08-29 - Rating: 5)
Our family moved from Florida to Austin and were looking for new homes. When our realtor showed us the community of Carillon.We fell in love with the community and with Brightland Homes. Lillian Pham waswithout a doubt so professional, and personal with us! We had specific needs and timing issues and she worked with EVERY single one of them! She showed us the models that were in accordance to what we needed and we decided to choose the Oleander model. Austin was great! As we had to close while we were still in Florida, our daughters took care of the final walk thru and he took the time to explain EVERY single detail. Since we moved in we have not encountered any issues with the house. VERY happy we chose Brightland Homes and had the opportunity to work with such professionals! ❤️

Review 3 (2024-04-23 - Rating: 4)
Since posting the comment below, Brightland Homes responded promptly. The pending claim that is covered under their warranty stipulations was addressed. The staff and personnel involved was professional and helpful.Previous review: We purchased a home from Gehan homes with Brightland homes. We are happy with the agent who sold us the house and the personnel who worked on our house. A year later, within the Warranty time, We submitted documents regarding claims and structural problems with the house. Part of the work was done and it has been six months since no one has come. I have attempted to reach them multiple times by email and phone without response.

Review 4 (2024-09-11 - Rating: 5)
Earlier this year we purchased a Rosewood home in the Carillon community and have enjoyed living in it so far! Lillian Pham our sales counselor and Austin the construction manager were extremely helpful and made our experience seamless.

Review 5 (2024-06-23 - Rating: 4)
***6/23/24 update****Want to update this because Brightland has been amazing handling this since Gary has contacted me. Airtron messed up multiple times throughout this process and tried to not fix the issue, Gary and his team were not having it. Not only did he get the issues fixed, he was empathetic about the situation and followed up often.Thank you Gary, really appreciate the fantastic customer service!Buyer beware.The level of incompetence with this builder is truly next level. If you seek a homebuilder that will cut corners, make excuses and never take responsibility for poor craftsmanship, look no further.It has taken 2 years for them to finally reach out to repair a couple minor issues. They flat out refused to honor a 3rd party inspection report and shorted us on ac tonnage.They absolutely keep trying to get me to run in circles claiming that Airtron is responsible for that system and the calculations. When you contact Airtron, they send you right back to gehan.Take your hard earned money, and go with a builder who treats their customers right.

Review 6 (2023-04-25 - Rating: 5)
My family and I moved from NJ last year to Austin. We looked to buy ready homes and we meet many builders. We thank our relator for recommending bright land builder. They are honest, detailed, responsive, and supportive. Their entire sale staff, construction, and mortgage-recommended vendor are good people. We had a third-party inspection for framing, our inspector said that this is a good build. The third-party inspector had minor comments. The brightland construction manager and project manager completed and documented all of the inspections comments. If you are in the market to buy a quick move-in home or you want to build your own home, I recommend you work with Brightland. We worked with Melodi in Kyle, and we cannot thank them enough for making it possible for us to own a beautiful home in Kyle