Betenbough Homes - South Lubbock New Home Center

Located in Houston, Texas

Address: 13715 University Ave, Lubbock, TX 79423, United States

Phone: +1 806-605-2499

Rating: 4.7

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Comments

Review 1 (2024-12-10 - Rating: 5)
Braden was incredibly helpful and prompt during my visit. He was willing to answer all of my questions thoroughly and took the time to give me a thorough tour of the house. Braden addressed any minor issues I had with care and professionalism. I really appreciate his attentiveness and the effort he made to ensure I was comfortable and well-informed. Thank you, Braden, for providing such an excellent customer experience.

Review 2 (2024-12-03 - Rating: 5)
If I could give more stars, I would. The level of customer service and a willingness to do whatever it takes to outserve is what makes Betenbough the best. Braden was punctual, polite, professional and thorough and even showed me how to adjust my sprinkler system. He didn’t rush me and he really listened to my concern. I feel confident that Betenbough will help me when needed in my warranty stage.As someone who has purchased many homes in the past, I can say that this experience as a Betenbough homeowner has been above and beyond my past experiences. I am so grateful.

Review 3 (2025-01-10 - Rating: 5)
From the very start of our home buying process, the Betenbough team has been amazing!Each team member is very involved and their commitment and dedication to the buyer is above and beyond expectation!In addition, our recent meetings with Braden, have confirmed to us, that we made the right choice in choosing a Betenbough home. Braden has been very timely with his responses and his way of taking the time to answer our questions with clarity, is very much appreciated, and we are extremely satisfied with his service.Thank you Team Betenbough!

Review 4 (2024-12-31 - Rating: 5)
Had my 11 month warranty check up with Braden. He was punctual, addressed my few issues, fixed what he needed to do and lined me out with subs for the rest. He was able to answer all my questions and is a very polite and personable guy. I certainly appreciated his professionalism. Thank you Betenbough, I appreciate you guys.

Review 5 (2025-01-03 - Rating: 5)
Braden was incredibly professional and helpful in resolving an issue with my flooring and replacing the baseboards in my bathroom. When I mentioned I was buying a shower door, he immediately offered the contact details for someone who could assist with that. He even took the extra step of measuring to ensure I got the right size door. I have nothing but positive things to say about the Betenbough Warranty Team!

Review 6 (2024-12-10 - Rating: 5)
We bought a house from Betenbough and have had a great experience so far. The build quality is great for the money and the warranty is amazing. We’ve had a couple of relatively minor issues and they have been addressed quickly and haven’t been an issue since. Jace has taken care of some of our issues, and Braden took care of our most recent warranty claim and did an amazing job. Our family recommends Betenbough!

Review 7 (2024-11-26 - Rating: 5)
Braden with the warranty team was fantastic at taking care of all of our warranty needs. He worked around my busy schedule and made sure to take care of anything that need fixing around our house. He definitely reminded me of why i recommend Betenbough homes to my friends and family

Review 8 (2024-10-24 - Rating: 5)
Betenbough is awesome! Jake has always shown up to take care of what we needed promptly and on short notice. We were recently serviced by Braden. He showed up with a short notice as well and really gave us good care and time he took care of all of our needs promptly and on our schedule, in addition, Frank and the Warranty floor crew are great as well! Happy we chose a Betenbough home.

Review 9 (2024-12-19 - Rating: 5)
The warranty team is always great, service is super fast and everyone that has came out has been super nice. We have had Braden come out multiple times and every time he has been incredibly friendly and accommodating!

Review 10 (2024-11-22 - Rating: 5)
Braden was wonderful! He made sure to take care of everything we brought to his attention during our 11 month warranty walk through. Not only was he through, he also made sure to get everything taken care of in a timely manner.

Review 11 (2024-12-19 - Rating: 5)
Just had my 11 month warranty walkthrough with Braden. He was very professional and ensured all my concerns were addressed and taken care of in a timely manner. Thank you for making this a pleasant experience!

Review 12 (2024-12-09 - Rating: 5)
Braden was so quick and efficient! We needed a plug replaced in our garage and it was all replaced and working within the same day! Not only is he friendly but extremely knowledgeable. We appreciate him and Betenbough Warranty!

Review 13 (2024-12-19 - Rating: 5)
My experience with everyone over our warranty request has been excellent. Braden especially has been very helpful and professional in seeing everything through and making sure we are happy with the results.

Review 14 (2024-09-17 - Rating: 5)
I absolutely love the warranty service. I have been in my home 1-1/2 months and have only required a couple of things to be looked at. I have always been able to get an appointment right away no matter how small my issue. The warranty team that I have dealt with has always been polite, friendly and on time! Diego has been fantastic to deal with keeping me informed every step of the way on any repairs they performed. From start to finish am so thankful I decided to buy a Betenbough home!!!

Review 15 (2025-02-06 - Rating: 5)
Braden was the first warranty person to come out. Super helpful, friendly, and polite. Have had a great experience with all the Betenbough employees that we’ve had interactions with

Review 16 (2024-12-09 - Rating: 5)
We love our home! We just got done with our 11 month warranty review. Jace did a great job explaining how to maintain the home and went above and beyond to teach me how to repair some of the wear and tear. This is a great company that cares about first time home buyers!!

Review 17 (2025-01-09 - Rating: 5)
Braden was professional, polite and overall great customer service. He completed the issues with my home and very pleased with his performance. Thank you Braden.

Review 18 (2024-10-31 - Rating: 5)
Braden went out of his way to take care of our warranty concern. I can’t say enough about how the team responds with such nice attitudes! Jake has been so responsive too!

Review 19 (2025-02-01 - Rating: 5)
Braden was beyond amazing . So helpful and so professional. Because of his professionalism this fix was done within 24 hours. I 100% recommend Betenbough in Lubbock.

Review 20 (2024-11-23 - Rating: 5)
I represented a buyer who just closed on a new Betenbough in Abbey Glen. Erin and Jay (our New Home Specialists) were very helpful in assisting me in finding the perfect home for my clients. I cant tell you how much I appreciate how promptly I felt they were able to follow up! The final walk thru was supervised by Sarah Suggs. She was very detail oriented. It was nice to see her blue tape the areas of concern on behalf of my buyer without hesitation rather than making excuses or lowering expectations! She clearly was insistent on delivering the best possible product for my client! I will feel confident in referring my clients to Betenbough Homes.

Review 21 (2024-12-19 - Rating: 5)
Braden and all the Hone Warrenty Staff are very helpful, kind and knowledgeable. If they are not able to fix your issue they are quick to find someone who can. I am so grateful to be able to call on them when an issue with my home arises.

Review 22 (2024-12-10 - Rating: 5)
Pleased to say that all across the board any technician coming into the house was skilled at his position and translated that to good and thorough workmanship. The rest of this critique is centered around Braden McAfee. You are lucky to have him working for you...he has excellant communication skills interacting with the homeowner. He put us at ease, reassuring 1) the work would correct the concern 2) that any replacement items would get fixed quickly and in a timely manner 3) he communicated to us that work was followed thru with a cleanup of the area as if they were never there 4) called us continuously keeping us in the loop as to when workers would be there and would it be any inconvenience to us. Having a newborn baby in the house, this approach evaperated our fears for a potential dissruptive household.Just a passing comment to all his superiors...Braden has a good command of the English language, a terrific speaking voice and handsome good looks. All of this points to a forward direction for your company where he... given the chance could make things happen on an even higher level producing a greater good. If customers took the time to write a constructive critique, you would find his name somewhere in there. Again you are lucky to have himThanks Dennis

Review 23 (2025-01-23 - Rating: 5)
Braden and Breck were fantastic! They fixed several issues in our home. So incredibly courteous and respectful. Very knowledgeable too! This team is awesome!

Review 24 (2025-02-04 - Rating: 5)
Braden did a fantastic job with my request. He was quick and efficient. Great communication skills!

Review 25 (2024-12-06 - Rating: 5)
Jace is a wonderful warranty technician. He gets our needs taken care of promptly and is extremely caring. He really makes you feel like a priority.

Review 26 (2024-09-10 - Rating: 5)
The warranty team is alway punctual and friendly. Any time I need assistance with our new house (big or small; although mostly small), they have been respectful of my time and gotten the job done. Jace has gone above and beyond a few times and even showed me a few pointers. I would recommend Betenbough to friends and family.

Review 27 (2024-12-20 - Rating: 5)
WarrantyBraden was amazing he was very helpful and very knowledgable. He was time sensitive and easy to work with

Review 28 (2024-12-31 - Rating: 5)
Braden was extremely helpful and was thorough with our walk through for our warranty! He went above and beyond!

Review 29 (2025-01-28 - Rating: 5)
Braden with Betenbough home warranty service is the BEST!! He was very prompt and kind when we were having an issue!

Review 30 (2024-12-19 - Rating: 5)
Diego, Breck, and Braden did a great job of dealing with our warranty issues in a timely manner.

Review 31 (2025-01-31 - Rating: 5)
For the homebuying process - the team did great about keeping me informed throughout!For the warranty service - Braden, Jake, and Diego have been responsive and wonderful to take care of my needs.

Review 32 (2024-04-17 - Rating: 5)
My husband and I assumed that starting the process of purchasing our first home was going to be very stressful. However, Paul Boeker with Loan Depot made our buying process simple with the upmost integrity and professionalism. Not only did Paul go above and beyond, but he also readily made himself available to go over any questions or concerns we had from the very beginning.

Review 33 (2024-12-19 - Rating: 5)
Timely and professional. Braden helped me get my home into perfect condition in a short time span.

Review 34 (2024-11-22 - Rating: 5)
Quick response time and great flexibility with scheduling appointments. They call professionals for every job and thats a huge help as a new homeowner.

Review 35 (2024-12-31 - Rating: 5)
Braden was amazing in explaining the warranty for Betenbough & helping me with my squeaky door.

Review 36 (2025-01-22 - Rating: 5)
Braden was super friendly and knowledgeable with helping me fix my sink issue!

Review 37 (2025-01-27 - Rating: 5)
Had a great experience looks just like new! Braden did an amazing job!

Review 38 (2025-01-08 - Rating: 5)
Braden with Betenbough Homes, is an excellent service men and a well represented his company. Thank you.

Review 39 (2024-07-10 - Rating: 5)
Diego & Jace went above & beyond our expectations in taking care of our issues & concerns. They were very respectful, courteous and quickly & efficiently addressed the things we pointed out to them. It was a pleasure meeting them and look forward to working with them if any further issues arise.

Review 40 (2024-08-26 - Rating: 5)
I had some issues with the floor and dead bolt…. Jace came out and solved the issues with professionalism and kindness. Thank you. He also fixed my thermostat!

Review 41 (2024-12-06 - Rating: 5)
Diego did a very good job. He was very pleasant to work with. Thank you.

Review 42 (2024-09-10 - Rating: 5)
Diego was very helpful and attentive through the process of getting everything fixed! He listens very well to any concerns and answers any questions with confidence!

Review 43 (2023-07-07 - Rating: 5)
The staff at Betenbough was awesome.I would highly recommend Betenbough homes builders to build your home.

Review 44 (2024-12-10 - Rating: 5)
Braden did an excellent job on my flooring problem very professional

Review 45 (2024-01-19 - Rating: 5)
Diego was our warranty tech. We had a big warranty claim and he made it as stress free and easy as possible. He was great and so is this company

Review 46 (2024-02-05 - Rating: 5)
Diego has been amazing with our 30 day warranty! He has been on top of every issue weve presented quickly and efficiently with his team!

Review 47 (2024-12-06 - Rating: 5)
Braden & his colleague provided great work & service!

Review 48 (2024-11-04 - Rating: 5)
So polite an friendly. Always ready to answer questions. Best customer service in Lubbock!!

Review 49 (2025-01-09 - Rating: 5)
Excellent Warranty team they were friendly and helpful.

Review 50 (2024-02-20 - Rating: 5)
Everyone at Betenbough homes has gone above and beyond to make the home buying experience outstanding. From Maranda at the office, to Chris with the home warranty team. Couldn’t ask for better.-Alex Stoffa

Review 51 (2024-12-10 - Rating: 5)
Jace was wonderful. He was so helpful and nice.

Review 52 (2024-12-10 - Rating: 5)
Braden was so communicative and efficient! Thank you for your help!

Review 53 (2024-04-03 - Rating: 5)
I live in Bellfarm (Betenbough Home)for 2years ,I love my house and my neighbors and more special the teams of home warranty👍👍👍👍Diego he the one help me sometimes my house need to fix,he is on time every time and he come right away when I called him👍👍👍they do good job .thank you Diego

Review 54 (2023-10-27 - Rating: 5)
Diego was very profesional, everything was done on time and perfect! We Appreciate the work and making the warranty an easy process!

Review 55 (2024-03-07 - Rating: 5)
Jake did an amazing job! Came quickly and fixed some things I needed help with :) so glad he was able to help.

Review 56 (2024-11-13 - Rating: 5)
Braden showed up on time and got everything done to satisfaction

Review 57 (2024-03-22 - Rating: 5)
Jake is always very polite and professional. He takes time to answer all of our questions and does a great job!

Review 58 (2023-12-12 - Rating: 5)
Diego did a great job fixing the problems i mentioned in a timely matter, as well as being very nice and helpful with any questions!

Review 59 (2020-04-21 - Rating: 5)
My wife and I purchased our second Betenbough home last year; the value of home size and lot is optimal and unbeatable in the Lubbock area. The warranty is solid with dependable folks who quickly repair issues and offer ongoing support as needed. Our neighborhood in Bell Farms is bursting with young families and folks enjoying a “peace” of SE Lubbock.

Review 60 (2023-08-03 - Rating: 5)
Best home buying experience. Great response, very professional. Kagan, Lael and Sarah were great to work with through the entire process.

Review 61 (2024-02-21 - Rating: 5)
Diego and his crew came out and did an amazing job on all repairs needed in my home!

Review 62 (2020-05-02 - Rating: 5)
I loved the process and all of the quality. The experience was so nice without allot of stress.The only thing I would change is the Samsung appliances. I have not enjoyed the dishwasher, and I am considering buying another one. The quality is not there in the Samsung appliances.

Review 63 (2025-01-29 - Rating: 5)
Brandon was very quick and courteous

Review 64 (2024-12-19 - Rating: 5)
Braden did an awesome job

Review 65 (2025-01-15 - Rating: 5)
Braden is awesome and professional

Review 66 (2024-02-22 - Rating: 5)
Diego is always such good help when he comes out to fix items. Thank you for all that you do.

Review 67 (2024-02-12 - Rating: 5)
Very helpful and nice. Jake did an outstanding job. Love our home.

Review 68 (2024-12-23 - Rating: 5)
Branden did a great job.

Review 69 (2024-10-24 - Rating: 5)
Jake is awesome he has shown up quickly with short notice for all of our needs .

Review 70 (2020-04-24 - Rating: 5)
We have been in our new home for 8 months now and we are loving it! We hope it will be our forever home. Mitch and your whole team we’re wonderful to work with and I try to refer anyone I can!

Review 71 (2024-12-06 - Rating: 5)
Braden, fast and courteous repair

Review 72 (2024-03-04 - Rating: 5)
Jake with the warranty department has been great with anything around the house that broke or needed replacing

Review 73 (2023-04-23 - Rating: 5)
Friendly staff, very pleasant atmosphere. I was immediately able to speak to someone who understood exactly what type of house I wanted/was looking for.

Review 74 (2025-01-24 - Rating: 5)
Awesome customer service!

Review 75 (2025-01-21 - Rating: 5)
Great customer service.

Review 76 (2021-09-08 - Rating: 5)
Beautiful homes! Great experience 😇 we love our new house! Special thanks to all the workers that do their job well.