The Encore on Mustang Apartments

Photo of The Encore on Mustang Apartments

Located in Houston, Texas

Address: 3037 Mustang Dr, Grapevine, TX 76051, United States

Phone: +1 817-481-4511

Rating: 2.8

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Apartment rental agency
  • Apartment building
  • Apartment complex
  • Condominium complex

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-09-18 - Rating: 5)

    I had a great experience touring this property. The manager Kaitlyn was friendly and answered all my questions. Unfortunately, they did not have the floorplan available that I wanted or I would have leased at Encore.

  • Review 2 (2024-08-02 - Rating: 5)

    Great community! The office staff does resident events each month and maintenance team gets things done. No complaints

  • Review 3 (2021-06-16 - Rating: 5)

    I do recommend this complex. Seems quiet and clean. While I was waiting on the front office for the lady to show me a two bedroom, I was observing how professional every one is. The unit that I saw was an upgrade unit love the brown cabinets. Cannot complain about the price either. Will walking to the unit I could observe maintenances cleaning around the dumpsters even though it was in the afternoon. The office staff made me fell welcome.

  • Review 4 (2016-03-25 - Rating: 4)

    These are older apartments but they are making renovations. They recently refinished the parking lot and French doors are being installed on the balconies and patio doors. The Management team is friendly and approachable. Maintenance request are handled pretty quick. The parking situation could be better. Overall a good experience so far.

  • Review 5 (2018-07-12 - Rating: 5)

    I love it here, What can I say, I really havent had any major Issues. Ive been here for a year already and getting ready to re-new my lease. The Office management team are very helpful and well mannered, They take time to understand what your needs are and work with you. This has been a good location for my Son as well...School wise High School very convenient. From a single parent, it hasnt been easy. They are the best. This has been a good relaxing place for me. To make it better We have across the street Police community Station feel safe as well.Thank you Encore Apartments!

  • Review 6 (2018-07-10 - Rating: 5)

    Crystal was very nice when we first moved in last year. We have decided to renew our lease for another year. It’s very quite and maintained. Anytime something has been broken it has been fixed in a timely manner. I have referred people to move in and some have moved in. I feel safe an comfortable here.

  • Review 7 (2018-03-20 - Rating: 5)

    The apartments are nice at a good price. The location is perfect. Everything is close as well as quick access to major highways. The office is amazing! They really understand and are amazing at helping us out! Maintenance also comes out pretty quickly and they have been completely professional! I love this place!

  • Review 8 (2018-04-03 - Rating: 5)

    The apartments are infested with roaches. BUT the office does do what they can to control the problem. Great customer service from Crystal. The apartments are very nice. Thankful for vinyl flooring and washer and dryer connections. Encore is in a great neighborhood. Really close to everything in grapevine.

  • Review 9 (2019-03-28 - Rating: 4)

    Yesmin was AWESOME!!!! She was very funny and informative on the property. She showed us a 3bed 2bath and was very patient with us. We didnt apply to the property but we debated a long time to do so. She keep the communication line open, she was very polite and honest. I would recommend anyone to go here customer service excellent.

  • Review 10 (2017-07-19 - Rating: 5)

    Seems as though some of these reviews are a bit bias.. I had no problems here at all. I kept to myself and had no issues with other tenants and this is a great school district for the kids. Its not an A class property by any means but it is safe and priced accordingly. I found management to be very friendly and helpful.

  • Review 11 (2017-07-26 - Rating: 5)

    These apartments have been absolutely wonderful. When we first moved in, they did a very quick and clean job of turning an apt so we could move in. They have also been very willing to talk to us and been super approachable to us whenever we have questions.

  • Review 12 (2024-03-26 - Rating: 5)

    Great place to live. The three bedroom apartment are very nice. Management awesome (Kaytlin DeLaCruz).

  • Review 13 (2021-06-16 - Rating: 5)

    I went to tour a 2 bedroom apt. and I was impressed with the upgraded unit that Arely show me. At first I was doubting to even go and check he complex out due to the review but I’m glad I went. Arely answer all my questions and to be honest the prices are not bad. I will definitely recommend this apartments and will be renting with them soon.

  • Review 14 (2024-08-02 - Rating: 5)

    Such a great management kaytlin was extremely sweet and nice. I can see myself living here in the future.

  • Review 15 (2018-03-31 - Rating: 5)

    I love this place. I moved in on October last year and Ive been having nothing but a very good experience. Krystal and Jennifer are very friendly and they have helped me on everything I need, always taking carr of the Customer. Whenever theres an issue Maintanence fix it right away. I recommend this Apartments, neighborhood is really good as well.

  • Review 16 (2018-05-09 - Rating: 5)

    I’ve been living there since June 2016 for one bedroom and I just moved in different unit but same complex. Reason why I m loving with this apartment because they are very respectful and have so much patience with tenants who needed a home. If it wasn’t them,I don’t know where I can find a right apartment. Give them lot of props!

  • Review 17 (2019-06-14 - Rating: 5)

    Though I have not yet moved into my unit, I cannot begin to express the exceptional service I received from Yesmin in assisting me in this process. She made everything so easy through her kindness, timeliness, and willingness to answer all of the questions that came her way. She was very professional and such a pleasure to work with. I already know this will be a fantastic place to live given the quality of customer service I have received already. Thank you Yesmin!

  • Review 18 (2018-07-26 - Rating: 5)

    This place is awesome! Great people, clean, well maintained units. Finally a property that cares about giving residents a good parking space! Staff responds to requests timely and they work really hard to accomodate thier residents. If youre looking in the area, make them a priority!

  • Review 19 (2021-06-16 - Rating: 5)

    I recently moved into a 1 unit apartment it was everything that I was told to expect and more. Soon my sister will be moving in a 3 bedroom apartment. Love my new home!!

  • Review 20 (2018-07-26 - Rating: 5)

    We have been residents here for a long time and cant say enough nice things about the new management company & team. Not only have they renovated the property & our home they are responsive to all maintenance requests & any issues we have.

  • Review 21 (2018-07-26 - Rating: 5)

    It is a joy to be one of the vendors for Encore on Mustang Apts. They are always willing to do what they can to make their residents comfortable and are willing to spend a little more to get quality parts for them to ensure that.

  • Review 22 (2018-06-27 - Rating: 5)

    The ladies at Encore are so understanding and friendly. The maintenance team is always efficient! I wouldn’t look at any other place to go live!

  • Review 23 (2021-06-03 - Rating: 5)

    I called to check out information about an apartment and the person who answered was very informative and professional. I liked the price and I will definitely take a look at the complex.

  • Review 24 (2018-08-26 - Rating: 5)

    So far so good Jenny was awesome and deserves a raise for her professionalism!! Process was easy and she answered every question😊

  • Review 25 (2018-06-26 - Rating: 5)

    Went to view an apartment and the ladies where very knowledgeable and friendly. The apartments where very clean and nice looking.

  • Review 26 (2017-09-13 - Rating: 5)

    The best customer service Ive delt with 🙌🏼

  • Review 27 (2017-08-01 - Rating: 5)

    Excellent

  • Review 28 (2016-11-15 - Rating: 4)

    Great place to live

  • Review 29 (2021-01-18 - Rating: 5)

    Margaret Ramirez

  • Review 30 (2019-04-16 - Rating: 5)

    Nice place

  • Review 31 (2024-07-02 - Rating: 5)

    Very good service. Yasmin. Very good people. Very kind. And above all, very accessible.

  • Review 32 (2021-06-03 - Rating: 4)

    I went to see the apartments and the prices are incredible. The ladies in the office were very friendly and informative and helped me with everything I needed.😁

  • Review 33 (2017-11-21 - Rating: 5)

    Thank you Mrs. Jennifer for taking a little of your time to make us a Thanksgiving Day meal, everything was delicious. Thank you very much, may God give you more 😗😗😗😗😗

  • Review 34 (2016-12-09 - Rating: 5)

    I like it a lot !!!!

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