Broadwater

Located in Houston, Texas

Address: 5045 Crenshaw Rd, Pasadena, TX 77505, United States

Phone: +1 281-991-3636

Rating: 4.1

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-08-08 - Rating: 5)
I have lived here three months now. I was waiting to leave a review because I have read the bad reviews and wanted to see if the hype added up. It DOES NOT.The management and staff are excellent. I have never had a rude experience quite the opposite actually. Since I moved in the leasing agents and manager Haile, Celeste and Jess have given me a great experience living here. The move in process was professional, friendly and a breeze.My unit did have an issue when I moved in. I called the after hours maintenance line and the maintenance attendant left a baseball game to come fix the issue! Very satisfied with that service.My unit is beautiful and spacious, the units have detached and attached garages, covered parking, and open parking NO TOW TRUCKS taking your car! Residents and visitors can park anywhere without being towed, the buildings are clean, the stairs get pressure washed and it’s clean and lush.The complex is quiet, very lush with lots of trees and peaceful; the property is well maintained. The fitness center, pool, playground for kids, dog park and the lobby that residents can rent for events is clean and beautiful. The office is on top of pool tags and noise pollution in the pool area too. It opens and closes at good hours. I love that because I live by the pool.I am thankful the office is respectful of noise pollution in the complex.The area is perfect for me. I am right by beltway 8 and 45 and popular shopping is right around the corner. Walmart, HEB, James Avery😁 Academy restaurants & more.Ellington field is close but I hardly hear air traffic because the walls are so insulated in the unit. There is also a hospital across the street but I never hear noise pollution LIKE NEVER. Actually it is super convenient having the hospital so close I had to stay there a couple of days with my daughter it was perfect having home across the street to get clothes and snacks.I hope this helps future residents looking to live here, this is truly a beautiful peaceful place to live. Oh another + THE SCHOOL SYSTEMS for this complex are perfect 🤩 Go Mavericks

Review 2 (2024-12-11 - Rating: 5)
I lived at The Broadwater apartments for two years. Recently moved out, I have to admit I was kind of sad because I had the best experience here. The girls in the office are amazing and quick with any concerns. Maintenance is quick as well with any request. The property is safe, clean and quiet! Loved it here!!!

Review 3 (2024-03-19 - Rating: 5)
I recently moved into Broadwater Apartments, and Im absolutely loving it! The community here is so welcoming, and the staff is incredibly helpful and friendly. My apartment is spacious with great natural light, making it feel like a real home. The amenities, like the gym and pool, are well-maintained and add so much value to my daily life. Plus, the location is perfect – close to shops, restaurants, and public transport. Ive had a wonderful experience so far and would highly recommend it to anyone looking for a new place to call home.

Review 4 (2024-11-08 - Rating: 5)
Andrew Perez was a great help, asked for maintenance on a few service requests that we needed help with and he knocked out basically half of them in one day! Even said he would put work orders in for what he couldn’t fix/replace today.

Review 5 (2024-09-16 - Rating: 5)
I must congratulate the Broadwater administration, especially Mrs. Jessica Byrd, since the change in the housing complex has been very noticeable. Everything has been excellent, its swimming pool, its green areas, the restoration of the buildings and now the gym. I really congratulate them.

Review 6 (2024-10-08 - Rating: 5)
Really pretty apartments and close to everything..they also have a little cement column lined, private feeling hot tub...which is fantastic, in comparison to the flat cement spills, most others have instead. ;)

Review 7 (2024-04-05 - Rating: 5)
Have lived here for several years and have enjoyed it. Our apartment is very spacious. The property is well maintained. The office staff is always so nice. Ive had experiences at other apartments where they are rude and Ive never encountered that here. Anytime we call for maintenance they are out right away every time. I highly recommend living here.

Review 8 (2024-04-05 - Rating: 5)
We have been residents here going on three years now and we absolutely love it here. It’s a very safe and welcoming environment with super kind and attentive management. The grounds are always clean and up kept frequently.Whenever you place a work order for any sort of repairs they are taken care of same day or by next morning.Valet trash pick up is always on time. We have never seen any infestations the time living here.They offer community events and food trucks to bring everyone together from time to time. Which are always so fun!On top of the great amenities everything you may need is close by. The hospital, grocery stores, clothing stores, various restaurants, and fun spots are literally a hop and a skip away.Thank you Jessica, and Celeste for always providing a wonderful place we get to call home.

Review 9 (2024-12-11 - Rating: 4)
Extremely grateful for our maintenance team in our community, especially Mr. Oscar, who always goes above and beyond when we need something in our apartment taken care of!

Review 10 (2024-04-05 - Rating: 5)
Have lived here for over 4 years now. They have been amazing. Best staff, always friendly. Rare to have a service issue, but they are very quick and professional to solve it. The property is maintained beautifully year round. Very quiet and peaceful. Thank you Broadwater.Calvin Boyer III

Review 11 (2024-04-05 - Rating: 5)
Moved here in November 2023 and we love it! The complex has mature trees, nestled in a nice neighborhood and across the street from a hospital (the ER to be exact) but thankfully never heard an ambulance siren, LOL. The apartment is just lovely. Its spacious, painted with warm neutral tones and plush carpet giving it a cozy feel. I do believe 1st floor levels have hardwoods but were on 2nd floor that cashew with an attached garage, yay. Theyre currently updating the gym which was already nice to begin with. Maintenance seems to take about a week to respond. Manager Jess is great! I highly recommended Broadwater if youre looking for a new home.

Review 12 (2024-01-19 - Rating: 4)
Let me brag on maintenance for a moment. I am so pleased with this maintenance man. Mr Oscar has been very helpful to us for the last month or so and I feel that he definitely needs to be recognized on his greatness, patience and friendliness. Mr Oscar works with a smile making it easy to trust him being in your unit with you are alone. I’ve had experiences with a few of the maintenance guys and he has overall shown the best effort in his work. Thanks Mr Oscar, you are appreciated!!!!Mona Derouen

Review 13 (2024-04-05 - Rating: 5)
Amazing place to live, peaceful and the staff are absolutely amazing!!! Would definitely recommend checking out these beautiful apartments. Maintenance is also top notch. If you have any issues they are there immediately to help! Been living here over 2 years now and it keeps getting better! The apartment manager and office staff are very helpful and polite!

Review 14 (2024-04-05 - Rating: 5)
Great place to live, going on 3 years and cant complain! Nice and quiet, its peaceful & calm! Managment has been awsome, easy to work with from needs or wants! The pool was re-done last year and cant wait for summer to be back in again! Makes me feel safe that there is actually a pasadena police officer as a neighboor!😂

Review 15 (2023-08-13 - Rating: 5)
This is my 2nd year of residency. It remains a great place to live. The complex is very quiet, and the community is friendly & very safe. There are no issues. The manager, Jessica Byrd, really manages the property well. She keeps a tight ship in place. When you have a maintenance request, they are great to handle as quickly & efficiently as possible. I recently had an A/c duct, vent issue that required an outside vendor to come in & inspect before repairing. Jessica had to get involved because standard procedure requires more than one quote before work can be implemented. Although this took a few days to get set up. The work was completed very efficiently. This couldnt have been done as successfully as it was without Jessica doing her part as an incredible property manager. She stayed in contact with me during this process, which helped relieve any concerns that I had regarding the timeframe for the work to be completed. Overall, its very satisfying to know that the property has a great manager & team in place to properly handle issues or concerns. Maintenance is extremely important when you live in apartments & to have the right people in place to take care of you is very important. These things are a difficult find nowadays. Im very pleased to live here with a management team that is very courteous, efficient & caring for the community. 10 star KUDOS to Jessica & her team for all they do! There are no cons! Its all pros!

Review 16 (2024-04-05 - Rating: 5)
Ive been staying in Broadwater since November 2023 and Thanks to the mgr Jessica I have had the best experience here I love it here the staff is nice and maintenance is great. I recommend Jessica to any one in need of apt her work ethics is Outstanding.

Review 17 (2023-07-08 - Rating: 5)
We moved to the Broadwater in March 2022 and absolutely loved the experience as soon as we arrived. This is a very nice complex and is well maintained. Anytime we had maintenance issues they were resolved very quickly. Jess, Celest, and Elvia have always been extremely friendly and hospitable during every encounter. Great property, amazing staff, and friendly neighbors. One of the best places I have ever lived!I could easily stay here permanently. Unfortunately I have to relocate for my job.....no place will ever compare to the Broadwater and the experience we have had! Major shout outs to Jess, Celest, and Elvia for making my kids and I feel like this was always home. Yall have set an extremely high standard!! Thank you for everything.

Review 18 (2022-04-04 - Rating: 5)
I had look into many apts. My son moved in and since I had to sell my house, I moved in this complex and I love it. Of course, you can not help the ones speeding on the street next to the hospital. I love the attached garage to my apartment. Nice peace of mind. Maintenance is always on point. Staff and Management are great. I really appreciate the quick responses.

Review 19 (2024-04-05 - Rating: 5)
Awesome property and very polite neighbors. Office is always very proactive and formal with service requests. We are very thankful for the great living experience.

Review 20 (2018-12-17 - Rating: 5)
Excellent management. The girls in the office are very friendly and go out of their way to help. No issues on parking as I pay for covered parking and the maintenance guys are very fast fixing any issues. Very large complex and I feel very safe every night walking my dog. I just wish the other tenants would follow my lead and pick up after their dogs, but you cant fix lazy. Very happy here.Edit- After living here for almost 4 years and having just moved out due to purchasing a home, I have to say I absolutely loved living here. The ladies in the front office, especially Marylin are all so sweet and do everything they can to make you feel special. The maintenance is TOP NOTCH. Something very hard to find. Any complaint that I had was fixed same day every time. The grounds are always kept very nice and living on the pool side is very peaceful, especially at night, so pretty. The children do get loud during the Summer, but its to be expected, theyre having fun. Very nice pool area too, not found an many apts outside of the inner loop. I will miss the peace and quite here and I ALWAYS felt safe. Great job staff!!!

Review 21 (2019-09-26 - Rating: 5)
My husband and I have lived here for 18 months and have loved it. We would renew our lease again if we didn’t have to relocate closer to his new job. Maintenance is always quick and David was always so nice! Anytime we’ve put a work order in, they are here within just a few hours to fix whatever it is that needs attention. Marilyn has always been extremely nice whenever I come into the office with questions or to pick up packages. We’ve never had any issues with pests, loud neighbors or crime. It is very quiet and our 2 bed 2 bath is spacious with a LOT of closet space in both rooms (which my daughter and I love)You get what you pay for and that’s definitely the case here. We got an amazing price for our apartment and they have valet trash pick up, full size washer/dryer and your laundry room is very spacious. The pool and property are always clean, and it’s close to Target, Walmart and right off of the beltway and 45. Super close to Baybrook mall and the shopping centers in Pasadena. If we ever need to move back to this area, we will be coming back here!!

Review 22 (2022-04-11 - Rating: 5)
We moved into the Broadwater a few weeks ago.....I cannot say enough good things about this place and the management! Ashley went above and beyond to help us get the unit we truly desired. Additionally, she worked relentlessly to ensure the move-in experience went as smooth as possible! On move-in day Jess was extremely courteous and helpful in getting all questions and potential issues resolved. The property is extremely clean, safe, and quiet! If you seek a high-quality place to live, your search needs to end here. Thank you Ashley and Jess for making this an incredible experience!

Review 23 (2024-11-07 - Rating: 5)
I lived there for 7 yrs. Never had any major issues, just small things.

Review 24 (2024-02-02 - Rating: 5)
Mr. Oscar, best maintenance guy I ever seen in the apartment complex I have lived before. He is super extra mega respectful and courteous. He does an amazing job.

Review 25 (2022-09-19 - Rating: 5)
I’ve only been here for a short time, but Ashley, Jess, and Elvia have been great and quick to respond to anything needed. I was out of town and had a package delivered and Ashley kindly went and put it inside for me while I was gone.. Moving in was simple with a little help from all of these ladies.. Maintenance has responded quickly as well.. Nice place to live and convenient being near the Beltway..

Review 26 (2016-08-05 - Rating: 5)
I just signed my second lease with this apartment complex. I have lived in many different apartment complexes over the years, and this has been one of the best experiences with a complex I have ever had. I have only had one interaction that was less than amazing with the staff, and it was quickly corrected. The office staff is extremely friendly and helpful. The maintenance staff has responded promptly the few times I have needed something, and they have stopped to help me unload/carry things a few times without me even asking.

Review 27 (2024-04-05 - Rating: 5)
Im very pleased with my apartment here, clean property, super friendly staff in the front office, very nice new pool. I have no complaints. I am on my 2nd lease here!

Review 28 (2019-01-09 - Rating: 5)
I lived here 2 1/2 years and never had one problem. Only had one maintenance issue the entire time of living here and it was fixed same day within 2 hours. Pest are no issue here, and neither is any crime really. We had an instance of a few break-ins just after Harvey, but that was pretty much everywhere you looked at the time. Office staff are really friendly and they take care of you. Only reason I moved was to get closer to work and to get off the toll road. Very laid back, safe, peaceful place to live.

Review 29 (2018-04-01 - Rating: 5)
Ive been a resident for 8 months and the staff does a great job of updating and posting their hours of operations or if anything new is going on. I especially appreciate that they accept our packages we frequently order online for a safe delivery. Cant say enough good things about them! Only improvement Id ask for is a bigger dog park, theres plenty of space, to work with that could be allocated for the pups.

Review 30 (2023-09-21 - Rating: 5)
Very happy with the new manager and Greystar. I’m not an easy resident but the staff is very understanding to my situation and try their best to keep me which means the world to us. Thank you Broadwater staff for all you do for our community

Review 31 (2018-01-17 - Rating: 5)
I have been a BW resident for three years. From Day 1, Apt. Manager Marilyn has been professional and courteous. All staff, from office to maintenance crew, have been attentive, responsible, professional, courteous and genuinely friendly.I have had no problematic issues. Safety factor is 5-star. My personal property has never been compromised. Ever.Maintenance requests are handled quickly and efficiently. The resident portal allows me to submit service requests online, at any hour, day/night. Maintenance response is addressed immediately the following morning.The Broadwater alerted us with emergency procedures during the current Freeze. Not only did they email us but they personally distributed printed copies of the email notices to each and every apartment door. Bravo!The Broadwater escalated a previous summertime A/C issue for immediate resolution. They called maintenance from another property to assess and resolve within the very same day.Community events are held routinely. The apt. staff participates and has a good time with its residents. Catering is good, quality, deliciousness. They dont cut corners. Fun games and substantial prizes are part of the celebrations.Resident communication is current and up-to-date on a regular basis. Mediums are the resident portal, emails and personal hand deliveries.Personal packages are delivered to the office who notifies you immediately upon receipt. A log is maintained to keep track. Your signature is required for release of packages to assure they dont go astray.The property is well maintained. There are no noisy neighbors. I have sat on my patio many nights, facing the pool and relax to nice quietness.Speaking of the pool, it is quite lovely. Theres a covered seating area with pretty lighting, accentuating tables and both gas & charcoal grills.There you have it. The Broadwater has proven to be a nice home environment.

Review 32 (2021-01-28 - Rating: 5)
This property is the bees knees! It’s everything we’ve been looking for in an apartment, coming from a home I really value use of space and wanted to find something unique! The Broadwater is both! I would love to thank Kayla for our tour, I felt so welcome. Such a warmth, everything has been so easy. Good feelings all around!

Review 33 (2023-10-12 - Rating: 4)
Manager and maintenance supervisor are the best here. They do their best to address any issues as quickly as possible. Older complex but they keep up the property and grounds nicely.

Review 34 (2022-05-03 - Rating: 5)
The apartments are very low maintenance and nice! High ceilings, good quality appliances, and any problems while we have lived here have been fixed immediately!

Review 35 (2020-05-05 - Rating: 4)
It was a great place for my wife & I when we first got married back in 2010. We lived there for 18 months & never had a problem. It was nicely kept up with maintenance & we enjoyed it before we found a home near by. I definitely recommend it.

Review 36 (2017-07-01 - Rating: 4)
Went in on a whim. Kristan the manager was friendly and helpful. Showed ma a model and answered questions freely. Seems to be very dog friendly. The outside fountain was broken and moldy...hhhhmmmm...and the gym smelled musty with hanging light fixture cover.....I did like what she told me and I still may consider this apartment. Kristan is the selling point so far.....

Review 37 (2021-01-13 - Rating: 5)
Great customer service, Michael was a really great and really nice person he help me in every step and made it easy the touring of the apartment what’s great. There loving and caring. The great part is that there super organized and the management It’s nice

Review 38 (2024-04-05 - Rating: 5)
It’s been very wonderful living in this community it’s in a good location easy access to everything the community is very quiet and neighbors are very friendly the management team is very friendly and there for you when you need it

Review 39 (2015-10-25 - Rating: 5)
We love these apartments.. we would truly recommend them. If I can give them more stars I would. Management is great along with the girls in the frontGoof job, (BROADWATER) Team, keep up the great job.

Review 40 (2022-06-30 - Rating: 5)
I would like to say the office staff here is great! I stopped by today and spoke with Elva and she was great! She was very friendly and attentive! She answered all my questions about the property! I would definitely recommend this place!

Review 41 (2022-05-05 - Rating: 5)
I have lived at the Broadwater since 2019 and I have enjoyed living here, its safe and very well managed. I appreciate the cleanliness of the gym and the other amenities offered to residents

Review 42 (2024-03-19 - Rating: 5)
What an amazing property! Jessica the property manager went above and beyond to find the perfect apartment for me.

Review 43 (2021-02-10 - Rating: 5)
Michael was awesome! Very attentive and professional, communicated everything perfectly and got us locked in for 18 months! Love the property so much! And the amazing customer service!Thanks broadwater!

Review 44 (2024-04-05 - Rating: 5)
Great place to live love the gym and love the main office trying to involve the residents with different trivia nights or game nights

Review 45 (2022-10-25 - Rating: 5)
Peaceful and affordable living! Always looking for ways to improve and gather the community and our safety. Maintenance team is always quick with any issues!

Review 46 (2023-04-12 - Rating: 5)
The management team at Broadwater is top notch. Jess is the absolute best! This is an amazing place to live.

Review 47 (2024-01-30 - Rating: 4)
Very nice apartments and the maintenance is fast and quick with repairs.

Review 48 (2022-04-28 - Rating: 5)
It was a pleasure to work with Ashley Chavez. Ashley was informative, pleasant to work with, and patient to answer all our questions. We are looking forward to living at the Broadwater.

Review 49 (2023-05-13 - Rating: 5)
Thank you, Elvia Nava, for addressing my issue with the plumbing so quickly. Youre the 😇 Angel in the office. God bless.

Review 50 (2023-12-05 - Rating: 5)
I just moved in to this apartment complex. And I like how quickly response to your needs is a very clean I am loving it so far ..

Review 51 (2022-08-21 - Rating: 5)
They are great place to live. They are very understanding, and nice. There always communicating with the Community

Review 52 (2024-01-24 - Rating: 5)
This will be my second year here and still loving this place everything is just perfect. 🫶🏼

Review 53 (2024-01-18 - Rating: 5)
Maintenance guy Oscar is amazing ! Fixed the problem quick

Review 54 (2025-02-06 - Rating: 5)
Peaceful place to be at

Review 55 (2024-04-05 - Rating: 5)
It’s a great place to live!

Review 56 (2014-06-04 - Rating: 5)
These apartments are nice quiet.going on 2 years

Review 57 (2024-04-11 - Rating: 4)
I just led these apartments in the layout

Review 58 (2020-07-18 - Rating: 5)
Friendly loving caring ❤️.....best place Ive ever lived.

Review 59 (2021-12-22 - Rating: 4)
A beautiful place to visit

Review 60 (2022-11-30 - Rating: 4)
Expensive but worth it

Review 61 (2022-02-09 - Rating: 4)
Nice place!

Review 62 (2022-04-19 - Rating: 5)
Incredible attention, disposition of the staff.An excellent place to live, it has all the facilities and excellent location.