Franks Automotive & Collision Center

Located in Houston, Texas

Address: 950 TX-46, New Braunfels, TX 78130, United States

Phone: +1 830-627-3939

Rating: 4.3

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Oil change
Mechanic
Toilets
Appointments recommended
Cash only
Credit cards
Debit cards
NFC mobile payments
Credit cards
On-site parking

Latest AC Repair Services in Houston

Comments

Review 1 (2024-09-28 - Rating: 5)
I have had nothing but great experiences with Franks Automotive, and that includes both locations in San Marcos and New Braunfels. I have found the friendly staff always willing to take on new and/or various tasks related to my cars. I recently had carbon fiber trim installed on a Ferrari 488GTB. Franks did an outstanding, and professional job on the installation. A previous task involved a high value car, a 2024 Nissan GTR, where an exhaust was installed. This was another example of a job well done. Franks Automotive employees are car people who eagerly accept jobs that other shops normally refuse. I highly recommend this shop for automotive needs. A+

Review 2 (2025-02-25 - Rating: 5)
Valerie was so incredibly helpful in working with me to determine the cost to repair my sons car. We were paying out of pocket and she wanted to make sure we understood the potential costs before bringing in the vehicle and having charges due. We wound up deciding not to repair the car and werent able to use their paid services, but the customer service I received means we will definitely go back to them!

Review 3 (2025-01-08 - Rating: 5)
I drive from out of town to get serviced with Frank’s. We were so impressed with George’s customer service when we lived in town we just keep coming back. Have never had any issues with service and am always satisfied with timing and courteous communication. They go above and beyond to explain issues, answer questions, and even pull up info and parts for visuals. We have 3 vehicles serviced at Franks and recently had struts , sway bar, and transmission service. Getting your vehicle serviced can be a hassle but never for us at Franks!

Review 4 (2025-02-26 - Rating: 4)
**update** Jason, the manager, contacted me, apologized, and made things right. Thank you for that, and it is much appreciated.Im removing my original comment because my issue was with the mechanic having an entitled attitude about me questioning the charges for the services done to my vehicle. The guy was rude and has no idea what actual customer service really is. On a side note, the tow truck driver/ company that they use is very nice and helpful.

Review 5 (2024-12-10 - Rating: 5)
Had a great experience at Franks with my daughter’s older car. Jason was straightforward and communicated everything before repairing what needed to be done. Repairs were done in a reasonable amount of time and everything went so smoothly! Thanks Jason, we’ll be back for sure!

Review 6 (2025-01-27 - Rating: 5)
Been to Frank’s Automotive a few times here in New Braunfels and it has been a great experience each time. My car unfortunately had a Freon leak and Jorge and the team was able to me scheduled the next business day & get my cars AC back and running. Their team is always very respectful and helpful

Review 7 (2025-01-30 - Rating: 5)
From a person who is not easily impressed. I have to say Jason in the service department was extremely easy to deal with. Great communication and treats you like a customer should be treated. I will use them from now on.

Review 8 (2024-06-14 - Rating: 5)
Took my 2016 Chevy Traverse in with front end damage from hitting a deer, which was heartbreaking on its own. They did such an amazing job. I couldn’t believe it when I saw it. It looks brand new. They even vacuumed it out inside. Very professional and they didn’t charge an arm and a leg.I highly recommend Franks Automotive.I’ve been in many automotive repair shops and I have to say this is one of the cleanest shops I’ve ever seen! Spotless!!!

Review 9 (2024-12-31 - Rating: 5)
Jason always directed me to the right dept. and Person immediately! Greg did an outstanding jobkeeping me apprised of the status of my car aswell as followed up on all my concerns and questions. I felt like I had a true advocate and someone who knew and understood my car!!!!

Review 10 (2025-01-02 - Rating: 5)
George and his team saved the day! We had car troubles on New Year’s evening. Everyone was closing early but Frank’s was able to look at our car, diagnose it and send us back home with no problems. Thanks so much to the team at Frank’s.

Review 11 (2024-11-20 - Rating: 5)
Great experience from Frank’s! Minor job for me but they went out of their way from a very friendly staff that even offered me a ride to rental and called everyday with updates. Vehicle looked great when completed! Definitely recommend!

Review 12 (2024-08-26 - Rating: 5)
I recently had the pleasure of taking my car to Franks after suffering some damage due to road debris. I could not be more impressed with the service I received. From start to finish, the experience was top-notch.The team was incredibly professional and attentive. Throughout the repairs, they provided regular updates on their progress. What truly stood out was the exceptional customer service. It was a stress-free experience. I highly recommend Franks Automotive and Collision Center!

Review 13 (2024-10-30 - Rating: 5)
Frank’s Automotive in New Braunfels, TX really helped me out when I was in a bind. They took my truck in and I was helped same day! Also, their team and staff worked quickly to fix my electrical issue and have it back to me next day. I will definitely be returning for future repairs and regular maintenance.

Review 14 (2024-09-30 - Rating: 5)
Frank’s Automotive - New Braunfels once again provided excellent Service and expertise in repairing my fender bender damage and Perfectly Matched the Specialized Original Color when Repainting the new parts. They also installed and recalibrated my front Windshield.Throughout the years, I’ve used different places for my automotive bodywork issues. Since took my first repair job to Frank’s Automotive, I’ve needed to look no further for getting Perfect Results each time.A+ Work

Review 15 (2024-09-07 - Rating: 5)
Edgar and his team did a great job handling my insurance claim. This is the second time Ive used them and I havent had any complaints. The work they did was cheaper than what they quoted, and they even gave me a lifetime warranty on the paint and work. I also like how close they are to enterprise rental car. It all worked out great.

Review 16 (2024-09-25 - Rating: 5)
Last year Franks Automotive was able to fix my Chevy Equinox after ValMark Chevy told me I needed a new engine! It was something completely different that ValMark could not identify correctly. So I knew I would stick with them for any future needs. I went in on Monday with my RAV4 that obviously had gotten damaged at a car wash. They had their guys take a quick look at and they were able to get the piece that was bent back in place in less than 10 mins. They said no charge! I will never go anywhere else for my car repairs. They are honest and thorough! Twice now theyve bailed me out of less than good situations. Try them out and you will see how great they are!

Review 17 (2024-05-28 - Rating: 5)
Fixed my 2020 Jetta GLI very quickly and everything looked perfect when I got it back and they gave me a reasonable price to fix it

Review 18 (2024-08-19 - Rating: 5)
Franks Automotive has been so kind to me. George takes such good car of me and my Santa Fe. They have previously done work on my car and my daughter’s Tahoe. George explains everything so I can understand and they work hard to finish the job in a timely manner. Thanks to everyone at Franks Automotive.

Review 19 (2025-02-12 - Rating: 5)
Very professional team, we go back many years. Probably not the cheapest in town but in return I have full confidence in their thoroughness and work quality in the long term.

Review 20 (2025-02-27 - Rating: 5)
Franks was the closest shop i knew of to where we broke down. Jason and his team had us back on the road in no time. Will be bringing the car back for more maintenance soon.

Review 21 (2024-11-01 - Rating: 5)
I called to get work done on my truck and talked to George, he was very knowledgeable about asking the right question of what The problem was with the truck it needed the front end replaced and starter replaced and they had it done in two days. I have my truck back and very happy with it.

Review 22 (2024-08-12 - Rating: 5)
Came in to get a state inspection done as well as have their collision department look at a scratch I had on the vehicle. State inspection was done in a timely manner. When their collision department came out to inspect the scratch, they looked at it. Said hold on a moment and returned with a rag and some form of product and simply wiped the scratch away. Prior to having them look at it, I had tried every imaginable thing to get rid of it and thought I would have to have it repainted. They didn’t charge me anything. Great service all around and will be returning for future vehicle needs.

Review 23 (2024-10-22 - Rating: 5)
Frank’s was wonderful to work with. They were very efficient and gave me a very reasonable completion time. They stayed in touch for the whole process. Definitely recommend!

Review 24 (2020-03-27 - Rating: 5)
My apologies for the delay. Lots of activities going on. The question asked was what do I like about this business, are all four (quality, value, professionalism and punctuality) 2nd time with them before and after pictures of what happened to my truck, made my truck look like new. YOU ROCK!!!!! Thank you for a most AWESOME service.

Review 25 (2024-12-18 - Rating: 5)
George was very professional, helpful and friendly. I felt well cared for. I will use Franks Automitive again in the future.

Review 26 (2024-12-12 - Rating: 5)
New to area and it was time for some past duemaintenance. They walked me through it and helped me prioritize what needed to be done first. Very satisfied. Will be coming back.

Review 27 (2024-04-15 - Rating: 5)
I bring my car here often and are always satisfied with the customer service and work they do. I had a slight (very minor) issue after the last set of repairs I had done and brought my car in to have it looked at. Not only did the shop work with my schedule, but they were very accommodating when I was not able to make my original appointment time. Jason quickly diagnosed the issue and had it fixed within 15 minutes. Ill be back for future repairs!

Review 28 (2024-03-19 - Rating: 5)
Frank’s is the best! I’ve taken several of my cars in the past and continue with my current car to Frank’s and the customer service has always been top notch! It’s a clean, well ran automotive repair business with very professional people. From Jason in customer service who is on his game and goes over and above to make the hassle of auto repair the best possible experience to Nick in service making sure to explain issues in a very professional and helpful way! I won’t take my cars anywhere else. Best service ever!

Review 29 (2024-02-18 - Rating: 5)
Frank’s automotive was outstanding they are a little pricey, but for good reason you you get what you pay for. The guy that worked on My Car Robert was absolutely amazing if he saw things along the way he fixed them I had about 12 different things being done to My Car that needed to be done and he found more things that needed to be done and just went ahead and fixed them for me and George Smith perfect guy for dealing with people. He is great with customer relations. He made me feel very good that My Car was in good hands I just felt so wonderful the whole time My Car was in their care and I think so much. I love you guys. I will always bring my car to you .

Review 30 (2024-08-30 - Rating: 5)
They always let me know everything in advance and never try to fix things that don’t need it. I definitely trust them with my vehicle. Great work and good communication!

Review 31 (2024-07-19 - Rating: 5)
Went in to get my brake pads replaced. They gave me a whole diagnosis of my car, and how important they believed each possible repair was, I selected the few I thought I needed most and they got them done by the end of the day. Great service and well priced.

Review 32 (2024-09-22 - Rating: 5)
This was a great place for my truck to get work on and they were so very informative about everything they were doing to my vehicle. I highly recommend them. Thank y’all so much!!

Review 33 (2024-11-30 - Rating: 5)
Very excellent serviceVery good communicationVery good workOrdered parts even before my car arrivedThank youLance Bland

Review 34 (2024-12-16 - Rating: 5)
I’ve been taking my car to Frank’s because I always felt the vibes of honesty. In this age of dishonest and underhanded tricks of unscrupulous mechanics and shops, I am very conscious of tricks used by shady shops as I was the victim of one attempt in a shop in San Antonio by a very well known brand, several years ago. With Frank’s, I’m confident that they’re on the current with reasonable prices and an additional bonus if you have AAA membership. Both George and Jason were great, and Jason’s adjusted the price in my favor when I pointed out a discrepancy.

Review 35 (2024-08-01 - Rating: 5)
This is the third time I’ve taken my vehicle to Franks in NB for collision repair and I’ll do it again if needed but hopefully not anytime soon as I just got my car back. They always do a fantastic job and the staff is amazing!

Review 36 (2024-07-31 - Rating: 5)
Very professional and the repairs to my truck were completed quite quickly with no expense on quality. Very happy to have found them and will do business with them in the future.

Review 37 (2025-02-28 - Rating: 5)
Excellence customer service, attention to detail and reasonable pricing. What more can you ask for?

Review 38 (2024-07-22 - Rating: 5)
I had my 2009 nissan cube AC repaired here and they did an exceptional job. They were fair and sent me everything that needs to be repaired. The price of the repair was pricy but worth it and has a 1 year warranty

Review 39 (2024-03-19 - Rating: 4)
They did do a good job on my body work. But…when I picked up my truck my check engine light was on. Brought it to their attention which they said there were multiple codes and they weren’t responsible for any of the 3. After getting 3 different opinions, they were responsible for 2 of them. Very disappointed as I know Frank and would expect more from his business.3/19/2024Eric has been very responsive to my concerns and getting things fixed properly.

Review 40 (2024-03-15 - Rating: 5)
Frank’s Automotive & Collison here in town deserves the biggest shout out and more than a 5 star review!!Long story short after being rear ending back in September a body shop I’ve been working with has continually told me the lift gate needed was so far on back order there was no way to get one until after the first of this year and no one had one in stock anywhere. It was a local shop we’ve used forever so loyalties and trust made me hang on wayyyyy longer.This past Thursday I called Frank’s sent over the original estimate I received and with in 10 minutes they called me back, found the part needed and had me scheduled for Friday morning. To make things even better, when I brought my vehicle in they looked at it and IT WAS AN EASY IN SHOP FIX. Didn’t even need the stinkin’ lift gate that I’ve waited months for. They had my car as good as new ready for pick up by Wednesday and did an amazing job. The entire experience with them was seamless and easy. They’ll be our new go to for sure!

Review 41 (2024-03-18 - Rating: 5)
I ran over a pipe in the road and was leaking fuel. I tow the car to Christian Brothers in NBTX and they give me a $2,750 bill with the bulk of the cost on parts. I ask them if I buy OEM if they will do the work, they decline. They make me tow the car elsewhere. I go to GMs official website and find the parts for a third of the price and reach out to Franks Auto Body. Jason calls me the next day, cheaper labor than the quote I got from CBs and are ready to do the work ASAP. Ive driven the vehicle for over a month now, no issues, just perfect. I spoke with the mechanic who did the work and he was excellent helping me understand the repair process. I would recommend this company to anyone, just an absolute great experience and not feeling like I was taken advantage of in a difficult time.

Review 42 (2024-12-18 - Rating: 5)
Great auto shop. Fast turnaround, reasonable prices, friendly staff, good communication.

Review 43 (2024-05-10 - Rating: 5)
I had gotten into a fender bender and they repaired it like new!! While also keeping my car clean and nice for me! They also work with the enterprise down the road if you need a rental ASAP!

Review 44 (2025-02-18 - Rating: 5)
Great Service! Great facility! Best pricing that I found!

Review 45 (2024-03-08 - Rating: 5)
Even though they were not able to perform our repair, by no fault of theirs, the technician who assisted me was very courteous ,professional, and knowledgeable. Vital information was bestowed upon us that helped us move forward and eventually get taken care of. Kudos to Franks! If only Pronto Insurance was more upstanding, we would have been elated to have our repair done here!

Review 46 (2024-11-24 - Rating: 5)
I use Franks for all our auto repair needs. They always do an excellent job

Review 47 (2024-04-05 - Rating: 5)
Very knowledgeable mechanic.I dropped my car off at 10am and it picked it up at 5:30pm.He replaced the radiator, water pump, and thermostat.The Dodge dealership couldnt even look at it for 2 weeks.

Review 48 (2024-04-19 - Rating: 5)
I brought my truck for a service, it was then the mechanics discovered the problem, the fuel tank emission pressure line on top of the gas tank was cracked, they replaced the cracked line, I took their advice since the tank was out, replaced the fuel pump, replaced the pressure sensors, wow the truck is running great !I highly recommend the full service team at Franks !Well done and thanks for the great serviceDoug MorganNew Braunfels Texas

Review 49 (2024-03-04 - Rating: 5)
Frank’s automotive and collision were excellent. Eric Avalos collision estimator was great and professional. The price was fair and the bodywork and paint were perfect! Would definitely use again and I highly recommend them. ⭐️⭐️⭐️⭐️⭐️

Review 50 (2024-05-29 - Rating: 5)
As always they did a great job on my Car. I have had some work on several of my vehicles over the years and they always have done great work and in a timely manner. Thank you to George and Greg and all the guys at Franks auto.

Review 51 (2024-12-26 - Rating: 4)
Customer service is very good-it did take some time to reset computer! ! Overall experience was good!

Review 52 (2023-12-15 - Rating: 5)
Had a wonderful experience with them on the repair of my work truck. They helped to make sure I had a rental set up, the turnaround on the repair was quick and the work was flawless. I would use them again and thank them for the great experience.

Review 53 (2023-03-09 - Rating: 5)
I had just moved here from another state. My vehicle didnt have a bracket to install the front license plate. I was afraid to try to install the bracket that I picked up at an auto parts store. I didnt want to cause damage to the bumper cover. The Nissan dealership was going to charge me almost $120 for a bracket and to install it! I am on disability and definitely couldnt afford that. After calling several other mechanics and body shops, I stopped in to Franks without an appointment. I explained the situation, and the gentleman in the office came out and looked at the bracket that I had bought, took the car back to the bay and in less than 15 minutes he brought the car back with the bracket and both licence plates put on at no charge! There are still good people who are willing to help out someone who needs it. Thank you so much.

Review 54 (2024-04-03 - Rating: 5)
My car broke down on the road… No power at all.I coasted into the parking lot …panicked! It is so upsetting when there are car problems as I don’t know a thing about cars. I walked in still so upset as I felt helpless. They got me right in to look to see what it might have been. Even more the young man that was helping me, calmed me down. He showed me a breathing technique that really helped … who does that??? 😊 and reminded me, I could have been on the freeway when it happened. He was so right!!! So….. I stopped crying and started breathing again!!! 😂I felt so much better, they kept me apprisedof everything each day!! They repaired my car in less time than I thought they would!Great Job and kind and caring people

Review 55 (2024-09-26 - Rating: 5)
Considerate employees. Work was on time I was kept informed throughout the processWhen complete the work was beautiful!.

Review 56 (2023-08-17 - Rating: 5)
I got my front brakes and rotors replaced, I continued to have squeaking noises afterwards. There was some complication figuring out what was causing the noises, come to find out it was my rear brakes. George contacted me and replaced my rear pads at no additional cost. George was honest and very passionate about making sure my experience was a good one . Definitely changed my perspective and trust with this shop. Thank you George for your help.

Review 57 (2024-07-04 - Rating: 4)
Widow mom here. I was in a real bind when my alternator failed. It was 1400 to fix and that was the worst part of it. But I am grateful I was able to get service that day and not be totally stranded.

Review 58 (2024-04-30 - Rating: 5)
Amazing service. Honest and reliable. If you’re having car trouble, Frank’s is the place to go! Clean waiting room and the folks that work there go above and beyond. Will always recommend Frank’s.

Review 59 (2022-08-22 - Rating: 5)
Great customer service! Friendly and knowledgeable. The communication I received absolutely exceeded my expectations. They were patient with me and answered all my questions and didnt get frustrated when I changed my mind 3-4 times on which procedures I wanted to do now vs do later. They gave different price breakdowns if I wanted to separate things out to do at a later date to accommodate my budget. Would definitely go back for all my automotive needs. They took excellent care of me.

Review 60 (2021-11-30 - Rating: 5)
Took my 2019 Chevy Colorado into Frank’s Automotive after an accident to repair my front bumper and hood. Repairs were completed to perfection and the vehicle was returned to a like new condition.Not only did they repair the damages in a timely manner, they detailed the inside, outside, wheels and tires of my vehicle. It was rather dirty coming in, so it was really nice to have a clean vehicle walking away.Additionally, Frank’s was able to work with the aftermarket lighting/wiring set up in my bumper to ensure that my vehicles parts were configured the way that they were set up when dropped off.Lastly, Frank’s did a full walk around of my vehicle and even saw that one of my tail lights had gone out which they went ahead and took care of before I drove off.Frank’s took the extra time to make sure everything was done right! I cannot express in this comment how pleased I am with the the level of attention and care they put into the work on my vehicle. I would 100% recommend Frank’s to anyone in need of collision repair!

Review 61 (2022-11-07 - Rating: 5)
Franks did body work repair on my Honda Ridgeline where someone had dented the rear right quarter panel. They did an excellent job and actually finished one day earlier than stated. The work performed was very good and their office staff were extremely helpful and friendly especially Mary.On a separate note, about two months later, someone had dented in the rear plastic bumper of my 2016 Honda Civic without leaving a note. Of course this depressed me since my deductible to get it fixed was $250 and I went to two other body repair shops and the quotes to fix the dent were between $350 to just pull out the bump or $850 to completely fix it. My last and third stop was to Franks and I showed Mary Clayton where the damage was and asked her how much they would charge me to pull out the dent which was in the plastic part of the bumper. She took my car around the back to get it looked at and 15 minutes later came back having totally fixed the dented plastic bumper FOR FREE. I couldnt believe it and was so happy. Thank you Mary and Franks Automotive & Collision for making my day!I have since recommended them to my State Farm Insurance office (Bill Mehr) and neighbors and told them about my story above. I highly recommend Franks and Mary for superior customer service and automotive body repair. Thank you Mary and Franks Automotive & Collision.

Review 62 (2024-05-16 - Rating: 5)
Very friendly and went above and beyond! My technician did not know when he came to work that morning that he would be tasked with finding the animal that had died…..several days prior…..under the hood of my car. He found it and proceeded to deodorize my car. Thank you thank you thank you!!! I will be a returning customer!

Review 63 (2021-06-30 - Rating: 5)
I am so happy to have found this service. I drove my car through a not so tiny puddle and flooded my engine, filters and oil thing. I had my car towed there to have it repaired. When I tell you, I did some damage to this car. However, everyone was so kind and professional and made sure to communicate with me everything that needed to be done and if they needed a little more time. They didnt try to charge me for unnecessary repairs and they never made me feel like I was a problem or just another customer. I highly recommend this company to anybody who needs work done on their cars.

Review 64 (2018-11-03 - Rating: 5)
1st time here and impressed with staff n repair crew. Was able to bring my RV in the morning and repairs were performed same day. Will definitely be telling others about my experiences with Franks. Everyone was friendly and professional. Didnt know till after I paid for my repairs that AAA get discount!

Review 65 (2023-05-09 - Rating: 5)
I have used Franks auto for all of my cars and trucks. They are professional, timely and reasonably priced. I would recommend Franks to anyone needing an honest crew to take care of their vehicle.

Review 66 (2018-12-18 - Rating: 5)
Frank’s was very professional and courteous. I had two cars in at the same time for different reasons. They always called me with updates and even suggested items I could do later if money was an issue which I really appreciated since I was having two cars repaired. The car looked great after the repairs that had body damage and was finished one day later than they estimated but it was a big job. Very happy and will return for sure!

Review 67 (2022-08-30 - Rating: 5)
I worked with George at the New Braunfels location. I had him look over a 2015 Honda we were considering buying for our son.George displayed all the traits of respectful customer service. He was polite, patient, thorough, kind and intelligent.I can not rate him any higher than simply excellent!

Review 68 (2018-09-23 - Rating: 5)
What a great experience. I wasn’t planning on needing a mechanic in New Braunfels, but I’m glad Franks is the one AAA recommended. They opened earlier than expected on Monday morning to help us out. Daryl got my car in quickly, diagnosed the problem and communicated with me what was needed. George W got me a price and told me what the final amount would be. Parts were ordered and the Car got fixed. We were on the road before 11am. The entire experience was as good as it could have been. Thanks to all.

Review 69 (2022-03-28 - Rating: 5)
I bought a used Jeep that ended up having frame rust and damage. Franks automotive took the time to put it on a lift, explain the damage and hold the car over the weekend without charging me for their time. I would trust these guys with my body repairs without hesitation. Seemed like a very organized office setup inside as well with knowledgeable and caring staff.

Review 70 (2020-11-23 - Rating: 5)
I was rear ended & Franks Auto & Collision repaired all the damages beautifully & quickly! Mary & Craig were the super helpful folks in the office who were very kind & knowledgeable!! They kept me informed every step of the process. Then to my surprise, the guys detailed my car!! I have never been so happy with auto service as I am with these guys! Great company & folks to deal with!!

Review 71 (2020-11-09 - Rating: 5)
I always appreciate finding a trusted mechanic. The staff at Franks make me feel they have my best interests in mind. I last went there for a engine diagnostic and they gave me some suggestions on what it might be before I took it in just in case I could take care of it myself to save me the cost of service. The fact they did this (and Ive only been there a few times) lets me in now they treat their customers with honesty and respect.

Review 72 (2020-12-09 - Rating: 5)
First off all 4 of my vehicles always go to Franks. But this time they totally surprised me. Asked them to change oil&filter and give car a lookout as we are going on 2k mile trip. They did. And they found a cracked radiator! You know this would have given away out in the middle of nowhere! They had to order from out of town but they had it hear next morning and our car was ready by 1pm! Later when we got home I was going to replace one of the windshield washers but found they also fixed that and never mentioned it to me nor did they bill me! How many places nowadays will do that!

Review 73 (2023-04-10 - Rating: 5)
Franks did an outstanding job, from the work they did you could tell that they paid attention to detail when performing the repair. The repair was spot on and was not noticeable. They also took time to detail my vehicle inside and out. I would highly recommend this establishment.

Review 74 (2013-05-06 - Rating: 5)
I highly recommend Franks Automotive! On a Saturday evening I was traveling through Texas on the I10 from Arizona in our full size Chevy van when it lost power and died. All symptoms pointed to us having to buy a new alternator. Franks AAA tow truck took the van away, and we stayed in a motel that was right off the exit. Since no one, even Franks, works on a Saturday night or Sunday, by Monday morning we were a day late on our trip. I called in to Franks the first thing in the morning and explained my situation. They got the van in right away and fixed a cable that had broken off the back of the alternator. They sent a very nice driver out to get us (who wanted to help with our suitcases) and we were on our way before noon! They could have easily said I needed a new alternator and charged us hundreds of dollars, and I would have been none the wiser. But they didnt. They were fair and attentive to a customer who they knew might never return. Very professional. I wish they were in Arizona!

Review 75 (2017-08-12 - Rating: 5)
Wow. Service from start to finish above and beyond. They got me in the same day I called and had answers for me shortly after. Had to order a part, as soon as it came in the next day everything replaced, checked over and completed soon after. Amazing team. Special thanks to Aaron M for continuously keeping me informed and to follow up. Thank you to the Collision manager who picked me up so I could drive my car back home. Thank you to the mechanics that worked on my car. Frank you should be proud of your team & your establishment because they were absolutely AMAZING! I will definitely recommend Franks for all auto service. Extremely trustworthy and sincerely seem to care. Customer service and mechanical service 5 out of 5! Su A

Review 76 (2023-01-27 - Rating: 5)
George has extraordinary customer service and the techs are honest and highly reputable. Franks Garage continues to be the leader in automotive repair in the New Braunfels area.Well done to Frank, George and the entire team!

Review 77 (2025-02-27 - Rating: 5)
Great service, timely and reasonable

Review 78 (2022-08-18 - Rating: 5)
Best shop in New Braunfels I tried. I called lots of shops and they were all outrageously expensive for such minor minor repair. This shop gave the best price out of all the others and the guy who helped me and made me feel heard was Edgar. Top notch guy. I can tell just by looking at him that he isnt trying to pull a fast one on me or trying to overcharge me. I can tell that he cares.Thank you Franks automotive for hiring Edgar.

Review 79 (2020-03-09 - Rating: 4)
These folks seem like the real deal. Called right when they opened and they told me to head on in. They were able to look at it same day which I desperately needed. Unfortunately, my engine was done for but they were informative and communicative through the process. Quoted me 600 for some work, then discovered more ominous issues before proceeding beyond an oil change and engine diagnostic so the charges were manageable (though nobody likes paying 200 bucks for no results, the alternatice was much worse). Also informed me of a few options since Im now in the market for another vehicle. Friendly service is always appreciated.

Review 80 (2020-10-23 - Rating: 5)
I am very impressed with Frank’s Automotive and Collision. They were fast, courteous, and did a fabulous job on my vehicle. I really liked the text updates as I have been to other auto shops in the past where you have to keep calling to get updates so that was awesome to have. I will definitely use Frank’s in the future.

Review 81 (2019-11-19 - Rating: 4)
Franks was great! Gave us regular status updates and seemed to work as fast as they could. The only complaint was when we picked up the car the nice gentlemen who went over the damage was not the person directly related to the repair so he really didnt know what to say to us.

Review 82 (2018-12-01 - Rating: 5)
I pulled into Franks with the Check Engine light on and my car bearly running. This happened all of a sudden. Thank goodness I was close to Franks. They took it in right away to diagnose it. They took me back and actually showed me the issues. I got a reasonable written estimate and a ride home. My car was ready late that afternoon. I recommend Franks to all my friends and others asking for references.

Review 83 (2020-01-11 - Rating: 5)
Went to Franks to have a wheel looked at. They explained and showed me what caused the problem I had and what should be done to correct it. George Smith the service manager I dealt with, was so friendly when I walked in. It was if he knew me from before. He, a long with the mechanic Henry Espinosa did a great job fixing my vehicle. Without a doubt, Franks Automotive will get my business and I recommend them to all.

Review 84 (2019-07-05 - Rating: 5)
Took my Acadia in for major repair and long overdue maintenance. I have been going to Frank’s automotive for repairs, collision and maintenance for 5 years.George, the service manager is exceptional - personable, thorough, explains the diagnostic clearly, extremely knowledgeable, honest and does not try to “sell” you more work on your vehicle. All the employees I have dealt with are exceptional, also. They aim to please and care.I would HIGHLY recommend Frank’s Automotive with no reservations!

Review 85 (2024-08-01 - Rating: 5)
I totally trust this place. They are honest with their recommendations and sent me videos as proof. I will be going here in the future.

Review 86 (2021-07-01 - Rating: 5)
I had my rear view mirror replaced and Jaime was great, he got the mirror done in less than 30 minutes. Ive always take my car there for collision repair, regardless. Very professional atmosphere and nice, knowledgeable people.

Review 87 (2021-08-12 - Rating: 5)
Just picked my truck up today. Frank’s completed body work a day early, had my truck washed and detailed on the inside as well. Daily text updates through out process of work as well as great contact through the scheduling process. Would recommend.

Review 88 (2022-05-02 - Rating: 5)
This team did the ABSOLUTE BEST body repair I have ever seen. It looked the same or better than when I bought it. I would definitely recommend them and if ever needed again I will only use Franks. Thank you so much for fixing my baby!!

Review 89 (2020-11-20 - Rating: 5)
This place is great. I was hit by someone in my new car and took my car there for repairs. Greg gave me updates fought the other persons insurance company to get me good parts and finished my car ahead of schedule. They textMe every day with updates and the entire team especially Greg are nice and professional...

Review 90 (2018-08-24 - Rating: 5)
A/C went out in our truck and Franks automotive was able to get it repaired very quickly.Also researched and found out there was a recall on a part for our truck. Advised us to take to the dealer and have it taken care of.Recommend Franks automotive for excellent service.In addition, made sure we knew there was coffee, water, fruit and pastries if we needed something to eat.

Review 91 (2018-10-14 - Rating: 5)
Franks Automotive definitely gets an A plus in customer service and vehicle repair. I could not have asked for a better quality service experience. The Service Manager George Smith, the mechanics and staff, all provided professional, friendly service in there respective jobs. Definitely a return customer here!.

Review 92 (2021-01-08 - Rating: 5)
Very good service in a timely fashion and good price. Super friendly staff! I had an oil and cabin and air filter change and diagnostics for a problem. They were honest and helped me to find out that my problem would be best served by taking it to the dealership so I could be covered by warranty. Excellent business!

Review 93 (2021-12-13 - Rating: 5)
Franks was amazing we have used them for engine work and for body work in the past and they do what they say and don’t try to sell you stuff you dont need . Honest advice and repair. they try to save you time and money they are the most honest reliable shop I’ve ever found and that is saying something . I recommend them to anyone I know they do a wonderful job and they also have a nice waiting area . Very friendly and professional. Thanks franks your great 👍

Review 94 (2018-11-14 - Rating: 5)
Absolutely fantastic customer service! My vehicle had minor body damage to the front bumper. Frank’s maintained communication frequently to let me know the status of the repairs. Highly recommend for all your vehicle needs.

Review 95 (2019-08-03 - Rating: 5)
My electric windows quit working, and the problem was not with the electric window motor or the fuse. I also needed an engine tune-up. Service Manager George Smith was so professional, and informed me of other necessary repairs which were due and which I had intended to have done but forgot to mention. Everything was done for a very reasonable price, and I could not be more pleased. Highly recommended!

Review 96 (2018-09-17 - Rating: 5)
Awesome service! We were stranded in New Braunfels because of our car breaking down on a Sunday night. Got in to franks on Monday morning and got in immediately and Daryl fixed our vehicle and we were back on the road by 9:30. Since we were on foot George Smith at the front was so nice and took us to the burrito shop down the road. The whole shop was friendly, clean, and just what you would want in a automotive shop! Thank you!! :)

Review 97 (2016-02-18 - Rating: 5)
Very happy with last repair (insurance wreck job) my wife just got into an accident in a separate vehicle. The wife had it towed to another shop, found out Franks was preferred with our insurance and called them. Franks had the vehicle transferred to them for us and then being understanding allowed us to have the paperwork emailed to us and sent back to begin work so that we didnt have to come all the way down. After all the whole family was just in a wreck.Would recommend! Will leave additional feedback after we receive vehicle back.

Review 98 (2019-12-10 - Rating: 5)
Had cooling problems, thought it might be a bad radiator. They checked and found it was the radiator cap gone bad. Also found top and bottom original hoses were needing replacement. Car is 12 years old. They did the work in less than four hours in very busy shop. They also noted the rear shocks were weak. Shocks will be another day after the new year. Fast friendly service. Clean waiting area, clean restrooms. I would go back to them for future service. Oh, BTW they are a AAA certified shop. Every little discount helps.

Review 99 (2024-07-29 - Rating: 5)
If you have only good experience with professional, efficient people why look elsewhere? Frank’s is great.

Review 100 (2022-03-23 - Rating: 5)
I found Frank’s out of sheer luck when I was driving on I-35 and a rock or some other debris hit the undercarriage of my car and started making some scary noises.Luckily it was just a damaged piece of plastic near the rear wheel. I appreciated that they took me as a walk-in, and got to it quickly. They found the problem and bolted the loose piece back on. I would recommend them. Thanks!

Review 101 (2017-08-09 - Rating: 5)
BLOWN AWAY! wow - as a female who has no idea how cars work, taking my car to the mechanic is something I will procrastinate - until something breaks!Some car thingy fell off my car and I needed to go to the nearest mechanic available, since I was worried of the expense of having to Uber it to and fro. I called Franks to see if they could help. Aaron was super friendly and invited me to drop my car off as soon as convenient and Mikey would bring me home. I was so delighted that I could wait at home instead of wasting hours at the shop, PLUS I didnt have to worry about Uber!I was fearful the bill (there was obvious damage to the undercarriage of my car) might put me into shock. Aaron kindly told me not to worry and that he understood that investing in a 17 year old car they would do the best they could to make it safe and run again. After he picked me up (within minutes of my call) to bring me to my car he had everything already taken care of for me for just $100!!Honestly, Ive never had such great customer service at a mechanics (and I used to own a hotel, so know the value it can bring to a business.) I would ABSOLUTELY recommend Franks - honestly, I was in a bit of shock that getting my car fixed had been so easy! Im so grateful!

Review 102 (2024-07-01 - Rating: 5)
Franks Automotive is a great shop. Their service manager George is totally awesome!

Review 103 (2018-10-08 - Rating: 5)
Outstanding shop !!!! Took my silverado in for a drive shaft support bearing replacement and they had it finished under 2 hrs. The shop manager Mr. George Smith is an awesome leader and experienced manager who gets the things done no matter what. The best and most honest automotive shop in town. If you want to get screwed on, visit Valmark Chevrolet. Highly recommend Franks. if you want to get your car fully diagnosed, they also provide very affordable, detailed, pictured and smart phone access description of everything that would need attention on your vehicle, pretty impressive. Go see them if you need your vehicle repaired.

Review 104 (2014-03-03 - Rating: 5)
We had great service from Gerry in fixing our vehicle after a wreck. He was informative, did the job the way he said he would. Our vehicle looked great and even had a detail job on it. It is nice to have someone tell you what they are going to do and doing it. Thanks Gerry!

Review 105 (2020-01-08 - Rating: 5)
George took such good care of us and our car. We had not been able to figure out the problem and they told us to bring it in and they’d help us out. I highly recommend Frank’s for your automotive needs. Thank you for such a great experience!

Review 106 (2024-01-02 - Rating: 5)
Franks has never steered me wrong. Ive been taking my vehicles to Franks for a decade now. They are always honest and polite.

Review 107 (2017-10-17 - Rating: 5)
These people have gone above and beyond for me for years! I highly recommend them! George is fantastic, and Aaron is a complete breath of fresh air for this company! Super knowledgeable and VERY SWEET! You can truly tell he cares about whats best for you and your cars needs!

Review 108 (2017-10-27 - Rating: 5)
Got our car in ASAP. 1st fix wasnt the problem but after a few extra test and a video sent to us to help us understand what was going on our car was fixed and back to us within 24hrs. The staff were very nice and extremely accommodating to our travel needs.

Review 109 (2018-08-23 - Rating: 5)
Went in for a standard oil change and I mentioned I heard a thumping sound coming from the front left tire as well and could they check into it. They discovered some lug nuts were coming loose, they torqued all lug nuts on all four tires for no extra charge. Great service and great people working there that truly are looking out for you and your cars best interests.

Review 110 (2019-11-06 - Rating: 5)
I love this place... as a woman I trust the team here with my Range Rover. George is the best he makes sure he explains everything to you. The cost are so economical...hands down best automotive in New Braunfels TX. Also, Mary is awesome she gave me a good quote for fixing trimmings. Thanks...

Review 111 (2021-12-16 - Rating: 5)
They are beyond amazing and so very professional. They young lady that helped me out, she was so completely amazing! The quality of work that they do is nothing short of factory perfection! I highly recommend them and most definitely will be using them again!!!! You all are phenomenal!!!!

Review 112 (2025-01-20 - Rating: 5)
Franks Auto gives top notch service

Review 113 (2024-08-15 - Rating: 5)
Great service, updates. I really appreciate your great service. I’ve recently recommended you to a friend.

Review 114 (2019-04-19 - Rating: 5)
Great service! Friendly attitude by ever person I met. Call first and they will write your order so when your appointment comes up, they will start on your vehicle right away. Only place I found that can charge my AC with R-1234-YL

Review 115 (2019-10-06 - Rating: 5)
Ran into an issue with my Subaru. Colten (spelling?) was great. The part was impossible to find and several suppliers canceled orders which caused a delay. The communication was excellent all the way through and when I picked up the vehicle he showed me the faulty part that I am now yelling at Subaru about.

Review 116 (2016-07-05 - Rating: 5)
Great customer service! I had (stupidly) overcharged my A/C while on vacation in San Antonio which caused it to blow hot air, in the middle of July! With a pregnant wife and 5 year old daughter (who is spoiled and does not understand A/C used to be rolling down the window) it was very unpleasent for all of us. I called several places and they all told me I had to leave the car at the shop all day, meanwhile hotel checkout is at 11am and a rental car will cost me $80-100 for one day after taxes and fees. I came in at 9am and the had me out the door by 9:45am. Really appreciate them doing this so quickly and saving me the cost of a rental and the much more costly loss of precious time with my family while vacationing in San Antonio.

Review 117 (2023-07-17 - Rating: 5)
After setting appointments all over town spending thousands of dollars Franks Automotive was the last place I had to visit to finally have my vehicle repaired properly the first time in.

Review 118 (2020-06-19 - Rating: 5)
Had an unfortunate accident and was rear ended. Wasnt looking forward to what I thought would be a difficult process to get my car fixed. Brought our car in on a monday and got it back on wednesday, and they even washed and cleaned it. Very impressed, will be back if I ever need body work done again.

Review 119 (2017-11-17 - Rating: 5)
So I am crossing my fingers, hoping the problem doesnt come back, but it seems right now, a couple days after the repair, that they saved me a few thousand dollars.My truck was jerking and I thought it was the transmission. They spent a lot of time on diagnosing the problem which cost me but then the repair was only a few hundred more, replacing the spark plugs to fix a partial misfire that led to the truck going into limp mode instead of thousands for the transmission. So, as long as it doesnt come back, I am very happy.

Review 120 (2019-07-04 - Rating: 5)
What great service I received at Franks! Just needed an inspection and it only took 10 mins! That was amazing! Beautiful building and great customer service. The staff was friendly and helpful. I will definitely use them again!!

Review 121 (2024-04-24 - Rating: 5)
They were friendly and helpful!!! They have worked with me on fixing my car. Great job!!!

Review 122 (2024-05-22 - Rating: 5)
The Service Department is always eager to help and answer all my questions. They are why I take my car to Frank’s Automotive.

Review 123 (2021-05-18 - Rating: 5)
Not only have they done great work for us at fair prices, but the service manager, George, is extremely helpful and understanding of the customers best interests. We have used them repeatedly and trust their judgement.

Review 124 (2021-05-05 - Rating: 4)
They repaired my electric window 3 weeks ago, part ended up being defective. Replaced today (5/5) with a new one. Been with Franks for over 20 years, no complaints.

Review 125 (2022-06-06 - Rating: 5)
We had a coolant leak right before a big trip. They fit us in and got it repaired in time. Harder to find service with people who care about your circumstances. Franks does!

Review 126 (2024-08-22 - Rating: 5)
Great work and updates during the process . Wonderful people. Super customer service.

Review 127 (2023-09-09 - Rating: 5)
Have trusted Frank w/all our vehicles in San Marcos, now we live in New Braunfels will continue our business locally here at Franks in New Braunfels.

Review 128 (2020-07-28 - Rating: 5)
Five stars for Frank’s! Mary was very nice and helpful, and very pleased with the updates about my vehicle. Loved the way my Nissan Altima came out!

Review 129 (2024-10-10 - Rating: 5)
Want to thank George and his crew for getting my car up and running again.

Review 130 (2012-12-23 - Rating: 5)
Took in my van for squealing brakes. $800.00 later the brakes still squeal and they tell me its the shocks and brake booster squealing. $1300.00. shame on you if you think I would give you more money!corporate office called, asked me to return with the vehicle. all problems were fixed to my satisfaction. you dont see that very often. bob, (big boss) even cleaned a spot of grease from he floor mat! way to go!

Review 131 (2023-08-19 - Rating: 5)
Franks Automotive was super helpful when it came to our vehicle needs. The communication was wonderful and everyone was very nice

Review 132 (2024-05-01 - Rating: 5)
Jason was terrific, very polite and knowledgeable! Great service. Fixed my problem right away!

Review 133 (2021-12-16 - Rating: 5)
Repaired a power window issue . The repair became difficult due to age of the vehicle and lack of availabe new parts. George didnt quit and got it done. Great job.

Review 134 (2020-02-07 - Rating: 5)
Friendly, honest and fast work. Got to the service of my vehicle within 30 min of arriving and then showed me the problem. 10/10 would recommend to locals and travellers if any service needed.

Review 135 (2019-01-30 - Rating: 5)
Goerge and Scott are both amaaaaaazing with their customer service and are very polite and professionals! Took my vehicles here a few times and decided this place will be my permanent auto service go to. Its always a pleasure seeing these guys 👌🏻👌🏻👌🏻👌🏻 ---

Review 136 (2018-03-13 - Rating: 5)
The people here are great! The service is awesome! Within minutes, a mechanic was inspecting my car and I was on my way! From now on, Franks Automotive is my place to take my car!

Review 137 (2019-03-29 - Rating: 5)
Professional, courteous and my car was done earlier than expected. Handiwork was great, you cannot even tell my car was in a wreck. Very pleased. 5 stars.

Review 138 (2023-05-30 - Rating: 5)
I had an appointment and ended up needing to change my time at the last minute. Franks accommodated my time change and even had someone stay over their lunchtime to get my work done.

Review 139 (2018-09-25 - Rating: 5)
I was in an accident and my Insurance carrier towed my vehicle to Franks Automobile. I was out of town. They did an excellent job in repairing my vehicle and they helped me with getting a rental car excellent service.

Review 140 (2023-03-30 - Rating: 5)
Backed into in a parking lot; smushed drivers door and mirror. Franks took care of this speedily and professionally. Car looked great after they did their thing. Thanks Franks.

Review 141 (2024-07-19 - Rating: 5)
Took Wife’s car and My truck in and they took the time to explain All my concerns. Jason, You Are The Man !!!

Review 142 (2017-09-29 - Rating: 5)
Best customer service experience I have had in a very long time. George was knowledgeable and patient. The quality of care I received will ensure I am a return customer should I have a need in the future.

Review 143 (2019-07-24 - Rating: 5)
I only needed an inspection for my car and before I got comfortable ( coffee and cellphone) my car was done. I did my daughter’s car last year there and my car this year and always will bring my Vehicles back. Great service.

Review 144 (2019-03-06 - Rating: 5)
Frank’s did a outstanding job ! Had my car picked up and completed in less then a week and kept me updated with every move ! Would definitely return !

Review 145 (2019-07-14 - Rating: 5)
Accidentally put unleaded fuel in my diesel truck. They got me in and out the same day. Great customer service. I highly recommend!

Review 146 (2019-02-22 - Rating: 5)
I had a very good experience here. The service advisor recommended a repair which was far less expensive than some of the alternatives. I would definitely recommend this place to friends and family.

Review 147 (2019-09-12 - Rating: 5)
Loved the whole experience. They work with you to get a rental if the car needs more than a day in the shop and are always informing you what’s going on with it.

Review 148 (2017-08-24 - Rating: 5)
FRANKS AUTOMOTIVE has the talent and the attitude to fix any automotive problem you bring to their center. George: Service Mgr. ; was exceptionally helpful in diagnostics & repair of my cars intermittent failure; which defied an easy analysis of what & why? then how to fix it**

Review 149 (2020-06-25 - Rating: 5)
10/10 for Franks Automotive Repair. Very professional and timely. Mary was extremely helpful and friendly. She made the Entire experience painless.

Review 150 (2019-09-03 - Rating: 5)
I had my AC repaired at the New Braunfels location and it has been blowing as cold or possibly colder than before it was repaired. The staff is very friendly and they dont talk over your head if you are not very knowledgeable when it comes to mechanic lingo.

Review 151 (2020-11-04 - Rating: 5)
Kind, thorough, fast, and most importantly— honest as the day is long👍 Yep, I’m taking my vehicle to Frank’s everytime. Oh, and the service people and mechanics treat me like I’m like I’m not stupid... so nice in today’s automotive market😀

Review 152 (2024-08-07 - Rating: 5)
Amazing customer service, very good communication! Would return!

Review 153 (2021-04-04 - Rating: 5)
Service mgrs, George and Roy, explained what needed to be repaired and even prioritized upcoming repairs. Mechanic Fred (I believe that is his name.) and George showed me what parts were leaking.

Review 154 (2019-02-06 - Rating: 5)
I had my 2017 Tundra taken for repair work on the front end. The work was completed in a very timely manner and exceeded my expectations.

Review 155 (2020-05-01 - Rating: 5)
1st time going to Franks automotive collision center.. Great customer service and knowledge.... Good quality work they do you.. Highly recommended to go back again.... Likethe warranty