The Stella

Located in Houston, Texas

Address: 4299 Pleasant Run Rd, Irving, TX 75038, United States

Phone: +1 972-752-6619

Rating: 3.3

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-03 - Rating: 5)
I recently toured an apartment complex, and I was really impressed by the overall experience. The staff were friendly and professional, making the experience welcoming. The amenities were fantastic, with a well-maintained fitness center, a beautiful pool area, and plenty of outdoor spaces to relax. The apartments themselves were spacious, modern, and well-designed, with updated appliances and ample storage. I also loved how quiet and peaceful the community felt, which is important for me. Overall, it’s a great place to live, and I’d highly recommend checking it out!

Review 2 (2025-01-28 - Rating: 5)
Jazlyn, Gabby & Maria are very professional at what they do. I moved here 3 years ago and have nothing negative to say. Work orders are always done in a timely manner and property is always clean thanks to the entire staff @ Stella. Phone calls are always answered in a timely manner and staff is always eager to help in any situation residents might have. Thank you guys, keep up the good work and always strive for the best.

Review 3 (2025-02-02 - Rating: 5)
Sergio and Maria were absolutely fantastic! They were incredibly fast, efficient, and informative throughout the entire process. Their attention to detail and willingness to go the extra mile made everything smooth and hassle-free. I truly appreciate their professionalism and knowledge—they had answers to all my questions and provided clear, helpful information. If you’re looking for top-notch service, you can’t go wrong with Sergio and Maria!

Review 4 (2025-02-11 - Rating: 5)
I had always lived as a roommate and finally decided to go on my own. I was afraid of having chosen a problematic or poorly attended place, but in these 5 months I am very happy. The property is very calm, the girls in the office always answer my questions with a great attitude and the maintenance guys pay my respects, they fix everything on time. I guess living alone isnt so bad after all!

Review 5 (2025-02-03 - Rating: 5)
I’ve had an amazing experience living at The Stella Apartments, and a big part of that is due to the incredible management team! Jazlyn, Gabriela, Maria, and Sergio go above and beyond to make sure everything runs smoothly and that residents feel truly valued.From the very beginning, they were all so welcoming and helpful. Whether it’s answering questions, handling maintenance requests, or simply being there with a friendly attitude, they always make sure things get done promptly and professionally.The property is always clean and well-maintained, and the amenities are top-notch. It’s clear that this team genuinely cares about creating a great living environment for everyone. I highly recommend The Stella Apartments to anyone looking for a wonderful place to live!!

Review 6 (2025-01-28 - Rating: 5)
Jose is a good worker and helps the most hes able to. gabby is also a great person helps with information ,reno as well is a outstanding worker who will take on any challenges 😀, and Sergio is a good friend and listener as for the rest I look forward to getting to know you more have a blessed day

Review 7 (2025-02-11 - Rating: 5)
Been living here since September 2024. Good value, nice neighbors, no complaints. Any requests weve had have been promptly addressed. Jazlyn and Gabriela have been super accommodating and helpful with questions and advice. Thanks!

Review 8 (2025-01-28 - Rating: 5)
This apartment complex is situated in a great neighborhood! The staff is incredibly friendly and responsive, always addressing concerns promptly. The grounds are beautifully maintained , and the apartments are spacious and modern with high-quality finishes.

Review 9 (2025-02-07 - Rating: 5)
I love the Stella !! I’ve been living here for about year and have been behind payments a few times and they always done all they can do to work with me Sergio is an absolute miracle worker . I love the maintenance team very friendly and nice to my dog also you can’t beat the prices here if your young and need somewhere to live i highly recommend

Review 10 (2025-02-10 - Rating: 5)
Jazlyn was absolutely fantastic to work with! She made the entire apartment search process so smooth and stress-free. I would highly recommend her to anyone looking for a new apartment.

Review 11 (2025-01-30 - Rating: 5)
When issues occur jose consistently demonstrates exceptional responsiveness to maintenance requests, arriving promptly and efficiently resolving issues with a high level of technical expertise, often going above and beyond to ensure the property remains in optimal condition, while also proactively identifying potential problems and taking preventative measures.Great job to The Stella Team!

Review 12 (2025-02-02 - Rating: 5)
This place is great. The staff here was amazing at making sure I was understood properly and everything was a very easy process with them. Props to Sergio who walked me through everything I needed!

Review 13 (2024-11-08 - Rating: 5)
Gabby in the front desk is always a great help with amazing customer service skills!! She makes any questions or issue I have easy, quick, and understandable! Also can’t forget about Sergio I still live here and my issues I can always come talk to them and they fix them! Can’t say how much you should come check them out and see what they are about!

Review 14 (2025-02-17 - Rating: 5)
Gaby and Maria are amazing people at the office they do their best to resolve any problem and always help everyone.This property has a wonderful team

Review 15 (2025-02-05 - Rating: 5)
Clean complex everything always in order, maintenance always done correctly and fast! The staff is very friendly at all times and great location close to everywhere in DFW

Review 16 (2025-01-31 - Rating: 5)
Jazlyn was awesome when I talked to her over the phone and in person. Great customer service skills were shown throughout the interaction.

Review 17 (2025-02-02 - Rating: 5)
I was very amazed by there costumer service I went by Saturday and I had the pleasure to be helped by Sergio even if it was very busy he still took his time to give all the info I asked.

Review 18 (2024-07-16 - Rating: 5)
Love this place! Staff is very friendly, professional, helpful and maintenance is always there within minutes of calling about an issue.

Review 19 (2024-08-17 - Rating: 5)
Maria and Gabby are such a great help in the office and are always making theirselves available. Whenever I show up with a need of assistance they are there. I love staying here and I’m enjoying my time as a resident here at the Stella Apartments!!

Review 20 (2025-02-07 - Rating: 5)
Let me first say the Stella has her problems. However, I have been pleasantly surprised by how quickly the staff is to respond to every concern Ive presented. They actually care about me, which is refreshing in todays world. No, these are not brand new apartments but the level of service i continue to receive is outstanding. Highly recommend the Stella.

Review 21 (2025-01-28 - Rating: 5)
Maintenance personal are great at their jobs. Reno Martinez is the hardest worker in my opinion.

Review 22 (2024-07-29 - Rating: 5)
The Stella Appointments are great and they have made a lot of improvements. The manager, Maria, and the leasing agent, Gabby, are amazing. They have been so helpful and patient with me and my 2 autistic sons.

Review 23 (2025-01-17 - Rating: 5)
Jazlyn,I just wanted to thank you for all the effort you put into helping us find the perfect home. Your help made the process so much easier, and I truly appreciate it!!

Review 24 (2024-07-09 - Rating: 5)
A couple of days ago I visited the Stella Apartments to get information about their apartments. First second i walked in i was greeted immediately, Sergio the assistant manager was a great help with any questions i had. The apartments overall looked amazing !! I’ve been going to tour apartments these couple of days and I think im going to go for Stella Apartments. Great management and beautiful apartments ✅

Review 25 (2024-08-10 - Rating: 4)
Great apartment! Great back to school event for kids yesterday (school supplies) with kona ice. I wanted to be a kid and get one as well.😊The kids loved it just that we didnt get a picture 😊Next year, we sure will. Thank you, Stella Apartments.

Review 26 (2024-07-09 - Rating: 5)
Went to inquire of any openings and received a very welcoming and positive attitude from one of their employees named Jazlyn. She was very helpful and very informative. She definitely helped relieved any concerns I had and made me look forward to possibly getting an apartment here. Def should give her a raise for her professionalism !

Review 27 (2025-02-28 - Rating: 5)
The apartment was really clean great service and the whole apartment complex was really clean highly recommended

Review 28 (2024-02-02 - Rating: 5)
I’ve been living 30 years in these apartment complex and this is the first time I’m seeing a company put actual effort into making sure the apartments look and feel like home.I am so grateful that this company has come in. They have done an excellent job at maintaining that the apartments are clean, improved and that there is easy communication.Everyone is so kind and welcoming, from the manager Maria, the people at the front and the maintenance people.Maria is a wonderful manager who is always listening to everyone and going above and beyond to make sure everyone is tended to.Sergio is a very efficient young man who is always respectful and with a positive attitude.I highly recommend The Stella apartments to anyone who is planning to moving.

Review 29 (2025-02-01 - Rating: 5)
Went in to look for an apt and got treated amazing I got to meet Maria the manager such a lovely lady .

Review 30 (2025-01-28 - Rating: 5)
Great place to live so far! just moved in! maria was very nice and helped me a lot

Review 31 (2025-02-01 - Rating: 5)
Had a lovely time looking at the apts there . Met Maria and Gaby so helpful looking forward to moving in .

Review 32 (2025-02-01 - Rating: 5)
Maria the manager is amazing, she took me on a tour of the model and it was great! Hoping to move in soon!

Review 33 (2025-02-07 - Rating: 5)
I really love living here the people in the office are very patient and kind people I definitely recommend this place to live

Review 34 (2025-02-01 - Rating: 5)
Maria was super nice when talking to her and asking questions! The property was super clean and neat! 😍

Review 35 (2024-08-16 - Rating: 5)
There is a great team on this property. Maria gets involved with the vendors so that the property improves day by day. The people who work in the office are very efficient and understandable.

Review 36 (2025-02-03 - Rating: 5)
Jazlyn and Gaby are great, they are so helpfuland professional. I can’t wait to move in :)

Review 37 (2025-02-02 - Rating: 5)
Maria was a really good help and one of the best people I could ever meet.

Review 38 (2025-01-28 - Rating: 5)
I live in apartments all over the DFW Stella apartments has been the best to live at really enjoy living here .

Review 39 (2024-02-10 - Rating: 5)
I cannot praise enough how wonderful this new management is. They are always looking out for the community and finding ways to bond with them.They have breakfast events as a cute get together, a welcome to the apartments and so many more ideas!Maria and everyone are so kind hearted and I hope they continue to stay with us!

Review 40 (2024-08-03 - Rating: 5)
Great team and Really professional specially Maria she so 😍; nice and smell good very professional and Gabby so professional and helpful . My African friends just pull up guys 💰😉👊🏽. Akuna Matata :”don’t worry “

Review 41 (2025-01-28 - Rating: 5)
Property personal are extremely kind Reno Martinez is a great maintenance worker

Review 42 (2025-02-28 - Rating: 5)
Loved Gaby she was very helpful through out this process

Review 43 (2024-02-02 - Rating: 5)
An honest 5 star review.I came in to tour a Model Apartment & it was Absolutely what I imagined. The manager in the back office was so nice and outgoing I had so many questions and was so unsure about so many things since this is my first apartment and she answered all my questions and concerns. I can’t wait to start this new chapter in my life!

Review 44 (2025-02-05 - Rating: 5)
They have a good hospitality manner and take care of their residents.

Review 45 (2025-02-07 - Rating: 5)
Great service, and the associates are very nice.Especially Sergio...Thanks guys.

Review 46 (2025-01-28 - Rating: 5)
Very polite and professional! Especially reno martinez he was a very good helper

Review 47 (2025-01-31 - Rating: 5)
Jazzlyn Aguilar provided amazing service and has amazing work ethic

Review 48 (2025-02-11 - Rating: 5)
Maria and her staff are awesomeAnd always welcome with smile

Review 49 (2025-02-28 - Rating: 5)
Gaby is always so nice and helpful.

Review 50 (2025-01-31 - Rating: 5)
Office is always helpful gaby and jazlyn are great.

Review 51 (2025-01-28 - Rating: 5)
Living here has been peaceful everybody leave you alone

Review 52 (2024-07-09 - Rating: 5)
First time coming in, the assistant manager was really nice and helpful and he also answers any questions you ask. The property is also very nice and maintained.

Review 53 (2025-02-25 - Rating: 5)
The renovations are nice, Gaby is always nice and helpful.

Review 54 (2025-02-07 - Rating: 5)
Gabby and management very understanding..Need to keep them.

Review 55 (2025-01-29 - Rating: 5)
Amazing customer service skills, and management is always nice

Review 56 (2024-08-16 - Rating: 5)
This apartment property keeps common areas clean and well kept. Great place to live.

Review 57 (2025-02-28 - Rating: 5)
Gaby thank you for all your help you are awesome.

Review 58 (2022-04-09 - Rating: 5)
Veronica in the office was fantastic. She was patient, taking the time to answer all of my questions. She was honest with what she said. She always promptly returned my calls, even after hours. She always made sure that she was there to answer questions.Once I got in the unit, I was surprised by how clean it was inside. It smelled clean and of fresh paint. The appliances were clean and in good condition.

Review 59 (2018-11-20 - Rating: 5)
Ive been living here in these apartments for about 25 years now and theres many managers and owners but me and my mom are the happiest with the current staff and manager. Alma is a wonderful manager, very efficient. Jeanette, Rosie and Angie are very professional and I recommend anyone and everyone to come live at these apartments because whenever I have any problems with my apartments they immediately send maintenance to come fix the problem quickly, unlike other apartments that dont fix the problem immediately. This is the first time Ive seen any apartment staff create events involving the residents to participate in the events to get to know them better and have fun for not only the adults but the children as well.The owners of these apartments should be incredibly proud of not only the manager but the office staff and maintenance staff.

Review 60 (2024-02-05 - Rating: 5)
One of the best apartments around north Texas. Management can really help you in anyway they can, very dependable and efficient. Truly appreciate them in every way

Review 61 (2019-01-17 - Rating: 5)
I just moved in! This is truly my home. First off let me say that the management here ROCKS!!!!! If and I say if i have a maintenance issue, they have maintenance here before i can hang up the phone. The staff here is extremely friendly and you can tell that they take pride in their community and their residents. I cant think of one bad thing to say about the management team. The office staff is great, Rosie was my agent she is great at was she does. Keep up the hard work SURROUND!! Who ever the new owner is, you need to know that your management team are with out a doubt the best in the industry!!!!! THANK YOU!!!!!!

Review 62 (2019-01-07 - Rating: 5)
The Surround Apartment Homes is a wonderful place to live. The office management are caring, friendly and professional. They always show their concerns for the residents. The maintenance staff is very prompt, efficient, knowledgeable and very skilled. I love my apartment home, for one, is because of the entire staff being cordial and sweet. I feel safe here and i love love love my apartment; the design and its roomy. I havent regretted a day moving here. My hats off to the Surround.

Review 63 (2021-11-17 - Rating: 5)
Ive been living here for a while now and we just got new management, I just want to say, thank you for actually treating me as person/resident. I spoke directly to the new manager and she was really nice and understanding to my concerns. I also entered a work order and for the first time in a long time it got done right away and the correct way.

Review 64 (2024-02-03 - Rating: 5)
Honestly good! they’ve changed management and you can clearly tell. The leasing agents are always sweet and direct, anyone who has an issue is honestly just impatient

Review 65 (2019-01-17 - Rating: 5)
As soon as we walked in we were greeted with a smile. Rosie, was very helpful and amazing. These apartments are beautiful and I’m glad I feel at home here. I love how they have little events for the holidays for the kiddos. I recommend anyone looking for their new home, to stop here first! 🙂

Review 66 (2017-10-04 - Rating: 5)
I have lived at the Surround Apartments for over 2 years almost 3 now. I wanted to come here and make a review about them but first I was reading through the other reviews and complaints. I have had plenty of things to complain about but they never gave me a chance. They fixed it immediately. Heres some examples:Roaches: they come every Thursday. call them ahead and they will come. Then clean up after yourself and they will stay gone.Water leaks from upstairs: tell your inconsiderate upstairs neighbors to call when they are having a leak and they will come. Also not to clog their toilets.Ac not working: they come same day or first thing 8 am. Everytime.Broken pipes: they literally had to break my floor out, fix the pipes, put in a new bathtub and fix everything back. They finished in two days and paid me $300 for the trouble.Come on people, you can tell these are older apartments. There is going to be some issues. As long as they fix them in a timely manner, what is the problem? I have not once felt like they were unhelpful or rude and not caring. Special thanks to Elvira and Vanessa for always being good with me. The other ladys are just as awesome just havent got their names. Also thanks to maintenance for coming all hours when you need them!

Review 67 (2019-11-20 - Rating: 5)
🤩Update: So, in the last few months we have new apartment managers and maintenance guys. When they first came they had some small issues with the online payments, which is understandable. They let everyone know that they were having issues so that you could take care of it in a timely manner. Any problems you have the apartment manager assures you that it will be taken care of. 👌🏼Also, I have let them know of a few maintenance problems at my apartment and the maintenance guy is there within 1 day ,1 week at the most which is also understandable seeing as my problems were not emergencies. They are very professional and respectful when coming in your home. All in all I’m very satisfied and thankful for having these new people in charge of the apartments. 😁😍this apartment complex has been my home going on 4 years. I can honestly say this is the first apartment that I have renewed my lease everytime its over. I cannot bring myself to leave. I have never had an issue with bugs or rodents. It really is about cleaning your house guys......any issue Ive had they come right away and fix it. The office staff has never gave me a problem. They literally treat me like family. Plus if you have kids they have partys all the time for the whole family. I just love it. I could go on all day. 🤗thanks for being me and my boys home!

Review 68 (2018-12-01 - Rating: 5)
I wanted to wait until I went through the application process and moved in before I gave a review. Ive lived here about a month now and couldnt be more pleased.Im very particular about where I live, so I did my research prior and I see why they were given top ratings. From the beginning to end the office staff has been beyond helpful. I was concerned about income requirements and didnt want to lose application fee so I placed a call to be sure. And the manager was kind enough to offer to review my pay stubs to verify I met requirements.The unit is very nice and Ive only had minor issues but theyve always resolved it same day. I would definitely recommend this place.

Review 69 (2024-02-05 - Rating: 5)
When I visited this apartments I was given a full tour . The office staff was very thorough and they answered all my questions! I would highly recommend this property to anyone!

Review 70 (2024-02-05 - Rating: 5)
Just moved to this area looking for a new home I got a tour this weekend the apartments are amazing the leasing staff very professional. I am so excited to lease here.

Review 71 (2019-01-21 - Rating: 5)
Rosie has such a welcoming and gentle smile when you come in to The Surround Apartments office. Great customer service, pays attention to detail. The other staff are also very welcoming and make you feel at home; office has a very clean environment. Great property.

Review 72 (2025-02-18 - Rating: 5)
Good place, friendly staff, it good 👍

Review 73 (2025-02-28 - Rating: 5)
Great property and amazing staff!!

Review 74 (2019-02-23 - Rating: 5)
Been here for almost 3 years and I still love it. The office is like family to me, Rosie the new lady was very rude to me, did not greet me at all when I walked in, very unprofessional if you ask me maybe if I spoke Spanish she would have acted differently. Other then that janneth and the manager and Salvador and others are very kind all the time. Great service! Great ppl!

Review 75 (2020-04-04 - Rating: 4)
****Update**** I thoroughly enjoyed working with Yolanda. She was sweet and professional. The apartment is nice and spacious. My only issue and overall downfall is the pest control problem. They bombed and I did as well. However; with tenants around me that’s disgusting would be impossible to keep them away. I don’t recall seeing valet trash as an amenity but yet resident sit their disgusting trash bags on the porch for days look like.

Review 76 (2025-02-03 - Rating: 5)
Great help fromn jazlyn and Gaby

Review 77 (2025-02-05 - Rating: 5)
Nice apartment, great service.

Review 78 (2020-08-16 - Rating: 5)
Good morning, it was a pleasure meeting and talking to one of the Leasing Agents - Cindy at the Surround Office. I was contacted first in reference to my lease expiring and I had options .to renew. I was intending to leave to a different Community, because this Apartment Complex had changed Management (4) times in 2019 and was unhappy of things not getting done. I came in and met With Cindy who was courteous and very polite but yet professional. Cindy was able to answer all my questions and assisted me with my Reserved Parking permit. I say Kudos and Thank You Cindy , the Surround is lucky to have such a Great Employee- Leasing Agent who is informative and speaks well with the tenants. Having retired in Law Enforcement and now buy and sell oil for a major Oil Corporation, it is all about relationships with customers or tenants. You have a keeper with Cindy and suggest you give her and send her a job well done from me to her.

Review 79 (2018-09-13 - Rating: 5)
While searching for affordable apartments in Irving we came across the surround and instantly fell in love the minute we walked into the leasing office! The leasing agents and office manager are so kind and helpful and so pleasant to talk to. Ive been here 6 months now and cant think of anything negative to say about the surround.

Review 80 (2019-01-31 - Rating: 5)
The management team here rocks! Jeanette is personable while still being professional. Maintenance calls are handled quickly, and the porter works tirelessly to keep our community clean and free of hazards. If youre looking for great place to call home, you owe it to yourself to stop by.

Review 81 (2024-07-09 - Rating: 5)
I came in and told them everything i was looking for and they checked every box off the list!! Amazing Service! Sergio answered any doubts and questions i had!

Review 82 (2018-10-27 - Rating: 5)
We moved in at the end of August and we have loved it the office is great and take great care if there people jennet is amazing so kind and sweet and will go out of her way to help you and work with you everyone at the office is great! And the Hollaween party last night was amazing and so much fun my babies loved it! Keep it up guys yall are great

Review 83 (2023-12-10 - Rating: 4)
Our experience has been great so far. We are loving the changes that the new management has put into place. We hope to witness more and enjoy their excellent services.

Review 84 (2018-04-05 - Rating: 5)
The office staff is the best! Not to mention Janneth bright energy she helped me move in smoothly, also the manager Alma for the preferred employee discount I did not know about! Thank you ladies for all you do :) Vanessa and Rosie are the sweetest! Love this place I call home!!!!!!

Review 85 (2018-07-10 - Rating: 5)
Moved here temporarily and want to point out some things to help you make your decision. Most times when people leave reviews its when they are angry and have a complaint. Currently in a 2 bedroom townhouse and my experience has been great and its due to management. There are many companies going through company operations to change previous management errors and if you can look through the glasses of the management team and what they are trying to achieve, you will see a place to live for a great price and a team that is there to make you happy. I want to point out to anyone that decides to go to the office to ask for Jannett. She manages the place and not only positive at all times, but if she tells you she will call you back or follow up on something, she does. Also mention my name and you will recieve a $500 discount on your first months rent. The promotion helps me out as well. If you are looking for apartments and have questions on this property form someone who lives here, message me. I know how it is when moving to a new place and I will give you the insider information you need. Do not forget Jannett. She will take care of you and/or have someone she trusts to make sure you leave absolutely satisfied.

Review 86 (2018-10-30 - Rating: 5)
Rosie, Janneth, Angie, and Alma! Lets not forget the maintenance guys. This property is everything! Affordable, Inclusive, and VERY Convenient! They helped me so much. Application process was easy, consulted with staff ensured that everything was ready upon move in. Pet & Family Friendly! They keep the property so nice and clean I feel so good coming home. The Surround is the place to be.

Review 87 (2018-11-21 - Rating: 5)
They always treated me with respect and worked with me and also at times surprised me with a Turkey for Thanksgiving and household products. They are very generous. They also fixed my entire floor when I had a flood and put me up in another apartment for several days while they were working on my apartment. Thank you all very much! Erica

Review 88 (2024-08-17 - Rating: 5)
Gaby was a great help. Looking forward to moving in at the end of month.

Review 89 (2020-03-31 - Rating: 5)
I have had the pleasure of working with Yolanda. And hands down she is the best. No matter how many times i emailed her or how many questions i asked her; she was so sweet and professional. If you deal with anybody at the Surround i HIGHLY recommend Yolanda. She went above and beyond for me.

Review 90 (2018-04-13 - Rating: 5)
These apartments are amazing to stay in. the way the apartments are designed are incredibly good and the prices are just right for me and my family. there is hardly any problems or concern’s if there is, Rosie Janneth or Alma will do their best to handle the situation it is a very friendly apartment complex the kids are always outside having fun.. it’s not likely to find apartments that have a great design and a perfect price with a friendly and safe environment !!!!!

Review 91 (2018-10-24 - Rating: 5)
My family and I have lived here for one year and we are about to sign a new lease. We like living here and the office staff are so friendly! Rosie, Janet, Angie and mgr Alma are the best! Maintenance is quick and easy! Thanks guys!!

Review 92 (2025-02-02 - Rating: 5)
Jazlyn was very professional and helpful

Review 93 (2025-02-03 - Rating: 5)
The office Is great and always helpful

Review 94 (2018-12-01 - Rating: 5)
Super amazing friendly staff. An extreme amount of renovations and upgrades went into this complex. It was bad a few years ago when it was called the Vineyards, but it dit a complete 180. Great location, especially if you have children. Theres literally three schools in walking distance.

Review 95 (2022-09-02 - Rating: 5)
I am giving five stars based solely on the customer service leasing agent experience of Abran. Apartment locating can be tedious in unknown cities. Abran was friendly, patient and professional. He answered all of our questions/concerns, walked us into units and observed the complex. While we did not make The Surround home, the experience with Abran was outstanding! Thank you Abran!

Review 96 (2019-01-26 - Rating: 5)
I am updating my rating due to the excellent treatment from manager Alma and Rosie who fixed a small issue super fast and like always very friendly and great service overall better experience very please as how fast they follow up and help you. Will deff recomend more people to live here great staff and beautiful apartments.

Review 97 (2016-12-06 - Rating: 5)
I have been living here for 2 1/2 and I am truly happy. I havent experienced an issue and the staff is great! They make sure my maintenance issues are taken care of at a timely manner to have s comfortable living environment. Definitely recommend!

Review 98 (2019-01-24 - Rating: 4)
I was very happy with staff specially rosie was great help process was fast and love how all is online i love the apartment layout the only thing i would say is they need to find a better pest control service they had webbs pest control come to apartment we havent been able to move in due to the massive amount of roaches left from previous tenant.... i called office they informed me that pest control had went n said was great but the apartment didnt smell lke they bombed it or put chemicals. I told staff i didnt want them to come back for second follow up due to fully moving in and after all reviews from that company the people steal from apartments and dont actually treat the place. I went and just bought the foggers n did it my self. Overal the staff and layout of apartments and the kitchens look awesome love my town home with exception to the roaches that kept falling on me from ceiling. Hope bombs and the combat seringe treatment work to keep those filthy bugs out of apartment. Just one recomendation please change the pest contro irving has a pest control place with a 4point sum reviews 100% better than webbs if the owner of apartments sees this please u will make more money if u spend a lil more on pest control services that actually do their job :)Bc webbs is horrible.But i love my apartment very cozy

Review 99 (2022-04-13 - Rating: 5)
The location is great. We are close to my kids schools. Office staff are very professional. The maintenance supervisor is very knowledgeable and gets things done. I would definitely recommend.

Review 100 (2018-04-03 - Rating: 5)
The office staff is so great I love all the girls energy and empathy, Alma and Rosie are the sweetest, get your stuff done ASAP. The events the office staff makes are soo munch fun!! Keep up the good work Surround!!!!!!!!Great place to call home !!!!!!!!!!!!!!!!

Review 101 (2018-10-22 - Rating: 5)
Really great place to raise a family. The Property Manager Janet is a really good person and she will work with you if you’re late on your rent they understand that things don’t always go as planed 2 pools in the summer just a really good place to get started

Review 102 (2025-02-18 - Rating: 5)
The place looks lovely and amazing!!

Review 103 (2024-08-16 - Rating: 5)
Gaby and the office staff are amazing and great customer service.

Review 104 (2018-10-23 - Rating: 5)
3years and counting being part of the Surround Apartment Community! Amazing staff especially my chikka Janette :) I recommend MI familia Latina to her ! I can say this apartments may sound horrible from all this negative reviews but from my point of view if you only speak with the staff they will help you in every way possible and make sure your satisfied!-Great atmosphere -Lots of parking -Kids friendly -Pet Friendly -Two pools - AMAZING PEOPLE OF ALL RACE ! -NO DISCRIMINACIÓN -HABLAN ESPAÑOLPS. Would love to move to a bigger unit but hopefully something will pop up soon :) ohhh and still waiting for the Fitness room to be open 24/7 being a mom and only availability is late afternoons.

Review 105 (2018-11-21 - Rating: 5)
The staffs are so polite and they fix problem of apt very quickly. Nice apt with reasonable price. Apt is also in central location. I never had problem when i stayed one and half year. Missing that surround apt.

Review 106 (2021-11-19 - Rating: 5)
We were busy looking for an apt, and Abigale helped us out ! From one day to another, we got accepted and are ready to move in to our new home ! ☺️ Everything in less than a week ! Such an amazing experience ! Thank you Abby !☺️⭐️⭐️⭐️

Review 107 (2025-02-07 - Rating: 5)
Maria and the team are great!

Review 108 (2019-08-24 - Rating: 4)
Ive lived in the Surround since 2016 .Since the day I moved here the management companies have been horrid. I had made it up on my mind to move until yesterday our new management company that took over just this month have jumped in and is now handling issues that should have been rectified long ago..Im hoping Elizabeth and Citygate Properties remain in our community.

Review 109 (2024-08-16 - Rating: 5)
The people from the office are very nice and the gym is good

Review 110 (2025-02-28 - Rating: 5)
Great community great service !

Review 111 (2018-12-06 - Rating: 5)
I recently moved from this complex to downsize and get closer to my job but my here was very pleasant. The staff was amazing and very responsive to and questions or request. Id recommend this complex to any family or single people looking for an nice affordable place to liveThanks for everythingErnest:)

Review 112 (2024-08-17 - Rating: 5)
Office staff is great here!!! Friendly and very helpful.

Review 113 (2018-10-23 - Rating: 5)
I really appreciate the help that Jannette provides! She has been a great help in allowing me to establish renters history. She has professional customer service and I think just really likes helping others.

Review 114 (2024-02-10 - Rating: 5)
Great place to live &’ start up with a family there willing to work with you about anything and have recently did a remodel on the whole complex

Review 115 (2018-11-01 - Rating: 5)
I loooved these apartments. Lots of space and very pretty inside. I was really sad I had to leave. If I ever needed anything fixed they came out quickly . We won a pizza from an easter egg hunt they had and they delivered it to our door themselves. They try to go out of their way to make their residents happy with misc. giveaways, easter egg hunts, bbqs, just a really awesome management team. Also, Janneth is the best!

Review 116 (2024-08-02 - Rating: 5)
Maria and Gabby are great help with the application process 🥰😘❤️

Review 117 (2019-12-20 - Rating: 5)
Great service ! Cindy was an excellent help ! She gave my husband and I Thorough information about the apartment; she was patient & answered all of our questions. Excellent customer service!

Review 118 (2018-11-14 - Rating: 5)
This place is bomb love it! I read the bad reviews and it be looking like someone dont know where they should park. It not fair to blame my friends from the office. Its alright Rosie im still finna renew when my lease up in January!!!

Review 119 (2018-11-02 - Rating: 5)
I came in today to get an apt as soon as I came in Rosie greeted me and made me feel at home instantly. She helped me through the process and made so I can move in as smoothly as possible.

Review 120 (2023-12-28 - Rating: 5)
Great apartment, nice decor and lobby was astounding too! I loved the apartments and enjoyed it.

Review 121 (2025-01-28 - Rating: 5)
Best place to live hands down 🙏🏽🙏🏽🙏🏽💪💪💪

Review 122 (2025-02-05 - Rating: 5)
Chill apartments helpfully workers

Review 123 (2024-08-02 - Rating: 5)
Gaby is a very good worker, an she professional

Review 124 (2018-11-21 - Rating: 4)
Rosie help make moving a little easier. Thankswe have been her about month and they knock on my door with a turkey for the holidays. thanks again.

Review 125 (2025-01-31 - Rating: 5)
Very nice people!

Review 126 (2018-12-17 - Rating: 5)
Janette is awesome! When there’s a problem or anything she is the one to go to. She listens and try her best to work with you as much as possible!!

Review 127 (2020-02-12 - Rating: 5)
I was getting very discouraged about finding a place to live but I came in contact with Cindy at the surround and she made my experience extremely easy and very fast she is very polite and understanding

Review 128 (2024-04-17 - Rating: 5)
Marie, and Gabby made my move in process very easy.

Review 129 (2025-02-05 - Rating: 5)
Its fun

Review 130 (2019-12-10 - Rating: 4)
Cindy is really helpful. She has taken care everything. I haven’t found anyone so professional like Cindy here . I love my new place 👍

Review 131 (2018-07-20 - Rating: 5)
I’ve been here 4 years and have seen so many changes all for the better the office staff is amazing especially Janette she will take care of you!!

Review 132 (2018-10-30 - Rating: 5)
I recommend this place Janet is the best she helps me a lot she is a good person and office have good costumer service.i will like to have a carport when weather gets bad other then that Janet I hope she never change her good spirit