Service First Real Estate Group - Keller Williams Austin
Located in Houston,
Address: , , ,
Phone: +1 512-964-8883
Rating: 5
Services
- Online appointments
Categories
- Real estate consultant
- Service establishment
- Real estate agent
- Real estate agency
Photos
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Comments
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Review 1 (2024-12-23 - Rating: 5)
Kevin stuck it through with us from the start of our First Home Buying process. With us, as the vast majority - this was a very long process. We wanted the perfect home for our needs. We were set on a new build that fell through due to the city, but that didnt hinder Kevin from trying to help us get in. Kevin would set timely tours on a dime and quickly adapted to any changing plans. As first time home buyers, he provided knowledge and guidance on how to realistically navigate the market, contracts, and everything it entails. We built a great relationship with Kevin and see him as part of the family. The biggest selling point for us when first meeting Kevin was that he didnt try to push a home. Kevin never tried to force a perspective, push a sale, change our opinion, or make false claims intentional or otherwise. He was honest about pros and cons of homes without being disrespectful to the home, area, etc. He would listen to us and hear out our concerns - as well as, sounds like this isnt the one. Being ok with us wanting to keep searching through the years and being patient when we pulled back for awhile to let life changes happen, made him a real persons realtor. He isnt flashy, he isnt pushy - You will have a down to earth, open realtor with Kevin. He will make suggestions on what to offer sellers, what to ask for concessions, or help you negotiate during a new build. We had a wonderful experience with Kevin and buying our new home! We LOVE it!! ❤️ Got a great deal for the market, area, ammendities, and relationship. Kevin is your next door neighbor.Welcome Home. 🏡 -
Review 2 (2025-01-30 - Rating: 5)
Working with Melinda Holbrook was an absolute pleasure from start to finish! From the very first meeting, it was clear how knowledgeable and experienced she is in the real estate market. Melinda was incredibly attentive to our needs, always available to answer our questions, and even made time for us in the evenings, which worked perfectly with our busy schedules.What really stood out was their resourcefulness – she was able to offer great suggestions and solutions that made the entire process smoother and less stressful. Melindas vibrant energy and positive attitude were infectious, and it felt like we were working with a friend who genuinely cared about our home search. -
Review 3 (2024-08-10 - Rating: 5)
Kat and Sarah have been WONDERFUL to work with. Kat is super personable and on top of each step of the process. She went to bat for us with regard to the requests and questions we had for the sellers. She knew what was reasonable to ask for and what might diminish our chances at getting the things we really found important.She talked us through each question we had and was a great advocate for us. I felt totally at ease and confident with her as our mouthpiece and intermediary. Sarah worked out all of the details and communicated with us in advance of our to-dos and was really helpful along the way. We greatly appreciate all of their help and guidance and would recommend them to absolutely anyone looking for a new home. -
Review 4 (2025-02-12 - Rating: 5)
We looked at several homes in the area. Kyle Nitchy helped us find a really good house for us. He was able to recommend services we need as we move from a rental home to the one we purchased. Thank you, Kyle! -
Review 5 (2024-11-20 - Rating: 5)
Melinda is AMAZING in every way! She was patient, she was a great listener, she provided great feedback, she was always available. I cannot say enough good things about her. She was incredibly supportive through this whole process and worked tirelessly to help us find right home for us. I HIGHLY recommend Melinda and her team! -
Review 6 (2024-08-27 - Rating: 5)
Kevin M. was the first to get back to me with answers to my questions during my initial search and discovery phase. First impressions are crucial, and Kevin struck the perfect balance between fun and professionalism, guiding me through my first home purchase! Thanks to his support and expertise, we encountered no setbacks, making the entire process from start to finish smooth and easy. I am genuinely grateful for Kevins partnership during my home-buying journey and would highly recommend him to anyone seeking a stress-free experience and a reliable partner who supports you every step of the way. Kevin is your guy! -
Review 7 (2024-12-13 - Rating: 5)
I got partnered with Kevin and he was so awesome! He answered all my questions quickly and was straight with me from the beginning. When the process got further, the team introduced to me helped tremendously as well. I recommend this group hard working individuals! -
Review 8 (2023-06-03 - Rating: 5)
We were so fortunate to have found Kathryn Burrow. As our Realtor, she was patient we us and worked with our schedule to visit homes. In short, she was always on our side working to make our house purchase as simple and successful as possible. The best part about working with her was that she was always more focused on answering our questions, giving us good advice, and us finding a home that met our needs than she was on closing a deal. We would recommend her to anyone. -
Review 9 (2024-01-14 - Rating: 5)
Nick is an outstanding realtor. I cannot recommend him highly enough. First, he sold our house quickly in this challenging market. Secondly, he and his staff are so incredibly service oriented, efficient, and responsive. He is very knowledgeable about this increasingly complex process to sell a home and he’s also very knowledgeable about the area. Anyone who’s sold a home knows how stressful the whole process can be, and we feel incredibly fortunate to have had Nick to guide us and answer any questions. His assistant, Sarah, was also a godsend. She helped us so much, even after closing. I think the other piece that Nick brings to the table is that he’s realistic with you. He knows what the comparables are, he knows the area and he will let you know at what price you can get the most for your house while still being able to move the house in a timely manner. Last but not least, he also recommended another outstanding Keller-Williams realtor in a different state for buying our new home. We already recommended him to one of our neighbors who is thinking about selling. I would highly recommend Nick to friends or family! -
Review 10 (2023-05-09 - Rating: 5)
Kevin is the best! He was highly recommended by a friend and I am so grateful to have had our house hunting and buying process with a realtor that has had many years of professional experience and connects with the same comfort and ease as a good friend. He is very knowledgeable and readily and confidently accepts the real estate challenges for his clients. I have never done business with someone as dynamic as Kevin. He seemed to be constantly working for us and stayed a couple steps ahead of all situations to make any pivots in our process optimistic and less stressful. I consider myself quite particular about certain things in a home that maybe other buyers aren’t and I was impressed that Kevin picked up on them during our visits to prospective homes so that he could help me recognize them and guide us knowing better what we actually wanted in a home. He was clearly looking out for us as clients and not out just for the profits.Thank you, Kevin, for your genuineness and for working so hard for us -going above and beyond through evenings and weekends, taking our calls while getting your family out the door in the morning, during your dinner, at a family sporting event, and that one when you were reading a bedtime story. Thank you…and I’m sorry.Kevin will stop at nothing to be there and help his clients and make home buying as stress-free as possible. I couldn’t have wanted more out of a realtor and our experience of home buying was a positive one because of Kevin’s expertise and great connection with people. -
Review 11 (2024-02-22 - Rating: 5)
Sarah was amazing to work with. She made the process of buying a house fun and easy, even if we had some bumps From the other side / Contractors. Sarah always had our back and was always honest to a fault. Any time we had questions she was able to answer them, And if she did not know she would do her research to make sure she gave us the correct response to our question. She went over and beyond any other realtor ive worked with. You will not regret having sarah as your realtor -
Review 12 (2023-02-16 - Rating: 5)
Caitlin did a wonderful job helping us buy our first home! She was very knowledgeable and great at helping us process every step of buying a home. She made sure to keep us updated through the whole process! She never once pressured us into anything and really listened to our needs and concerns. We are so thankful to have Caitlin on our team and will definitely use her in a few years for our next move! -
Review 13 (2023-05-06 - Rating: 5)
Kevin and Sarah were absolutely amazing during the process of selling our home! They were available 24/7, very helpful, and kept us updated on a daily basis. Our home sold fast and they made the process easy. We highly recommend Service First! -
Review 14 (2022-08-25 - Rating: 5)
Stacy was the absolute perfect fit for us. As new home buyers, we had zero idea of the process to make this happen and she guided us and answered all of our questions as soon as she could. She was our therapist and our sanity throughout the entire process. Sarah was also super helpful and was there every step of the way. I highly recommend them and I will most definitely be using Stacy in the future!!! -
Review 15 (2021-11-17 - Rating: 5)
Kevin & Sarah were extremely helpful in assisting our family to purchase a new home. They were kind enough to help me tour multiple homes until I finally chose one that we eventually ended up purchasing. I would recommended Keller Williams to anyone who wants excellent customer service. -
Review 16 (2022-09-02 - Rating: 5)
Kevin Malan was our buyers agent. GREAT AGENT!!! He listened to what we wanted and didnt want, sent us new listings every day. If we wanted to see one he got us a showing that fit our schedule. Kevin always arrived early to welcome us. It was great not hanging out in strange neighborhoods waiting for our agent to arrive. Kevin would point out good and not so good things about the homes. He didnt try to hide bad stuff just to make a sale. Loved that! Thanks Kevin for taking such good care of us!! -
Review 17 (2022-04-19 - Rating: 5)
I work in New Home Sales, and cannot recommend Kevin Malan at Service First enough! He has such a genuine understanding for this insane market we are in, and is exceptional at helping set good expectations for his buyers. He is extremely consistent in his communication, and it is apparent he has a sincere passion for what he does. I look forward to doing many more deals together in the future, and helping future Austin residents find beautiful new homes. If I could give 10 stars I would :) -
Review 18 (2023-10-03 - Rating: 5)
As a first time buyer, there are many lessons to learn throughout the sometimes daunting process. Thankfully, I found Service First Real Estate to guide me through my familys first purchase. Service First addressed the bumps along the way and resolved any issues that arose. I ended up finding the perfect home for my family, and to their credit, at a great price. -
Review 19 (2023-11-13 - Rating: 5)
Kevin Malan was absolutely amazing! He was very helpful and went out of his way to assist us in selling my elderly mother’s home. I can’t sing his praises enough! -
Review 20 (2023-02-17 - Rating: 5)
We got the opportunity to work with Caitlin and we could not have asked for a better realtor! She walked us through the whole process. She answered every question we had and provided world class service! We are grateful and thankful for her and the team who was apart of making my wife and I first home purchase. Will definitely be using her and them in the future! -
Review 21 (2023-04-19 - Rating: 5)
Kevin is awesome at what he does. We’re first time homebuyers and he made sure to go though every process with us. He also made us so comfortable with all the process and information. I definitely recommend him if you’re looking to buy/sell. -
Review 22 (2023-11-13 - Rating: 5)
Kevin did a fantastic job selling our grandmothers house! He was more than helpful throughout the entire process and made it extremely easy every step of the way ! -
Review 23 (2022-08-09 - Rating: 5)
Would definitely use again and recommend to close family and friends. Scott and Sarah have been tremendously helpful. Very knowledgeable in what they do. Coming from New York to Texas, with different laws and to do’s. For my family and I purchasing a home, they provide guidance and pair us up with the know how’s. They literally hold our hands from start to finish. Very courteous and one top of things. Their responses were in a timely manner. We closed and now are moving in our house in a short space of time. What can say? They are the best in the game! Scott, Sarah, and this real estate group you guys rock!!! Keep up the amazing work! Well done and we humbly give thanks!:-) -
Review 24 (2021-12-28 - Rating: 5)
I wanted to buy my first home and I got lucky to connect with Scott Gustafson from Keller Williams.The things that I really liked about Keller Williams/Scott GustafsonThey did not want to rush us in selecting and buying a home.They had time for us and were willing to show us homes we wanted to see.We had no experience of buying a home and sometimes we panicked with things, Scott was always there to help.They understood the needs and likes of mine and my wife and showed us homes and places based on our taste.We decided to buy a newly built home. Scott from Keller Williams personally visited with us to home demos and pointed shortcomings in the building to the builder so they could fix it, it was a great help since we had no clue on what to point out and what not to.Keller Williams was always on our side and we felt supported in all the steps especially at closing when things were getting delayed and it was a danger of the builder pulling back from the deal, Keller Williams took control and persuaded Mortgage company not to delay the closing.All in all I am very happy and I feel very lucky to find Keller Williams who found us our first dream home. I highly recommend them, they are truly professional and very helpful. -
Review 25 (2022-07-13 - Rating: 5)
Stacy was the absolute best realtor! I’ve worked with a few different ones but she was the best by far. We started out a bit indecisive and she was there every step of the way to answer our questions and satisfy our inquiries! We wouldn’t be in the house we are now without her and her team being there to help us sell our old house and buy our new one! -
Review 26 (2023-10-05 - Rating: 5)
Nicholas, Ron and Sarah get it. Listen to the customers and understand their needs. They create a loyal customer base by providing attention to detail and simply listening upfront. I knew I wanted Ron and Nicholas Himes to be my realtors after a few minutes on the phone. Service First Real Estate/ Keller Williams in Georgetown. Their business name says it all. Thank you!!! -
Review 27 (2021-08-23 - Rating: 5)
It was an absolute pleasure working with the Keller Williams team. Kevin was outstanding in his attentiveness to detail and ensuring that we were informed about everything throughout our first home purchasing experience. I would highly suggest this team as they are first class all the way. -
Review 28 (2021-08-13 - Rating: 5)
Stacy is an excellent professional Realtor. Very responsive for any of our queries, right from the get go. I would certainly recommend her for buying your property. I must say it is their outstanding team effort. Sarah and others in the group make it an awesome team. If your desire is to get something back from their commission like 1 or 1.5%, then they are not the right folks, but if you want professional services you can depend on them. -
Review 29 (2022-08-10 - Rating: 5)
Kevin Malan is a great real estate agent to work with. He helped my family sell our home and purchase a new home. I would highly recommend him because he is a great communicator and sets realistic expectations when selling and purchasing a home. -
Review 30 (2022-04-07 - Rating: 5)
Incredibly happy with the first class customer experience I received with Service First. I worked with Nicholas Himes, and he not only made me (a first-time buyer) feel very comfortable, he also made sure I understood the process, every step along the way. Despite being in a different time zone, Nick and his team always made themselves available to answer any question I had or assuage any pending worry. This team was responsive, professional, and caring all at the same time. Ill 100% be returning to them for any buying or selling needs in the future. -
Review 31 (2023-03-29 - Rating: 5)
Highly recommend Scott Gustafson and his team. Scott was professional and helpful throughout our home buying process. Don’t hesitate to contact Scott whether you are ready to purchase your first home or your forever home. -
Review 32 (2023-02-06 - Rating: 5)
Kevin was my agent, very professional, honest and wealth of knowledge on real estate, never tried to hide or was afraid to point out the bad stuff just to make a sale! Really appreciate that! It is obvious that he is passionate about what he does.Thank you so much for everything that you did for me!! -
Review 33 (2022-08-18 - Rating: 5)
Stacy Hicks was pleasure to work with. She exceeded our expectations. Using our needs list, she found us exactly what we wanted. Her response time, communications, and guidance was timely and super helpful. We were very lucky to get her as a realtor from a Zillow inquiry! -
Review 34 (2021-05-13 - Rating: 5)
Amazing group that works as a strong team. They were available basically 24/7 for all of our needs as first time home buyers. Also had great recommendations for lenders, title company, and home warranty even! Let us shop around with amazing professionals in the industry. -
Review 35 (2023-05-09 - Rating: 5)
Kevin is a true professional and his team are unmatched. If you are looking for an amazing real estate agent with experience and a great team, look no further. Thanks Kevin. -
Review 36 (2021-05-11 - Rating: 5)
From start to finish, couldnt ask for better service! Patient, understanding and the willingness to help was incredible. I felt as if I was working alongside friends. In fact, we still talk frequently! Highly recommended to anyone looking to buy or sell a property in the greater Austin area! Thanks again everyone! -
Review 37 (2023-04-17 - Rating: 5)
Kevin was a great relator from the beginning he helped me and family find the perfect house that we all liked. Any little question we had he made sure to answer. -
Review 38 (2023-03-21 - Rating: 5)
Wonderful to work with. Very helpful and courteous. Took time to answer all our questions and helped us find a wonderful home. I will definitely recommend Kevin to anyone looking for a home. -
Review 39 (2022-08-10 - Rating: 5)
BEST AGENT EVER! Working with Kevin Malan at Service First was a dream - from finding a house, gaining knowledge through closing, this was absolutely the best house buy experience! -
Review 40 (2021-07-15 - Rating: 5)
ABOVE AND BEYONDService First supported us in so many ways. They have great communication and are always quick to respond.They guided us through the home buying process and eased any concerns we had! -
Review 41 (2023-04-20 - Rating: 5)
Kevin and team were great! Informational and we felt they always had our interest at heart. Plan to work with them in the future! -
Review 42 (2022-01-10 - Rating: 5)
Quick shoutout to Kevin at Service First Real Estate Group at Keller Williams for being super helpful and extremely responsive! 10/10 Would recommend working with him! -
Review 43 (2023-04-19 - Rating: 5)
Scott Gustafson is amazing. He was very down to earth and attentive. He understood what we were looking for and helped. -
Review 44 (2023-06-16 - Rating: 5)
After so many people unable to understand us - Kevin was open and willing to go the extra mile for us. He keeps it re and to the point! -
Review 45 (2021-05-14 - Rating: 5)
Sarah was so helpful and she made everything so easy for me! 100% would recommend her and service first real estate group!! -
Review 46 (2023-05-23 - Rating: 5)
Caitlin will work hard for you and help you a long the way! I highly recommend Caitlin as your Realtor! -
Review 47 (2022-09-09 - Rating: 5)
Sarah was on top of thing from day one. Very polite and professional. Will do business again thanks all who helped -
Review 48 (2021-05-12 - Rating: 5)
Service first realty is the best real estate company I’ve ever worked with. Hands down. -
Review 49 (2021-05-13 - Rating: 5)
Sarah was very on top of everything! VERY impressed !! -
Review 50 (2021-05-12 - Rating: 5)
Very professional staff, made everything simple. -
Review 51 (2022-08-06 - Rating: 5)
Amazing all around. Agent and support staff. -
Review 52 (2023-06-23 - Rating: 5)
Kevin Malan is excellent -
Review 53 (2021-05-12 - Rating: 5)
The people are very pleasant to work with -
Review 54 (2022-01-18 - Rating: 5)
Excellent service, communication, and response... -
Review 55 (2022-08-08 - Rating: 5)
The best that’s out there! -
Review 56 (2021-05-11 - Rating: 5)
10/10 service!