Navy Federal Credit Union

Located in Houston, Texas

Address: 12510 Bandera Rd #101, Helotes, TX 78023, United States

Phone: +1 888-842-6328

Rating: 3.6

Review 1 (2023-03-25 - Rating: 5)
I have had an amazing experience with Navy Federal Credit Union. Additionally, when I went to this Branch the associates were extremely helpful with my financial needs. There was a small wait but I was in and out in about 10 mins.Super pleased with how well the level of Service was.Great Job Navy Federal Credit Union team!

Review 2 (2024-08-21 - Rating: 5)
I love, love, love the Helotes branch. Being new to Navy Federal Credit Union, setting up all the accounts can be overwhelming. NOT at this branch. :) Everyone is beyond helpful and they all have a smile on their face. Building a rapport with a bank was a big deal for me. Well everything is online and over the phone, its still nice to be able to see an actual person. Today, I met Orlando. If you are looking for a personal banking advisor who will look for all your opinions, listen to what you are saying/needing then Orlando is your man. I walked out of this branch with all my questions answered and happy to be a member. Thank you Orlando!

Review 3 (2025-01-19 - Rating: 5)
Very helpful and asks service concerns questions. Always pleasant. Thats why I am a member

Review 4 (2023-09-20 - Rating: 5)
Can I just say how much I love this branch. I bank here & my car wouldn’t start. Had 3 WOMEN who work here come out and assist me with a jump for my car! They were out here in this heat & didn’t have to be! They definitely go above & beyond for people. Thank y’all soooooo soooooo much! ❤️

Review 5 (2023-09-09 - Rating: 5)
7 STARS!!! Melinda was on-point!!! Our other branch closed so they were extremely busy here. Melinda was greeting people, answering questions, doing auto loan checks and working the teller. I don’t think I’ve ever seen someone at a bank work this hard! Promote ahead of peers!

Review 6 (2023-09-09 - Rating: 5)
Navy federal has outstanding customer service. They reminded me I qualified for credit at very low rate. Highly recommended

Review 7 (2020-10-09 - Rating: 5)
Amazing customer service at door. Very helpful. Representative is very polite,helpful. You say a comment, Rep responds/acknowledges you,right away. Place,spitless clean. Hand sanitizer, at entrance & at exit. Thank you.

Review 8 (2020-04-06 - Rating: 5)
NFCU rewards you in every way they can.. I refinance my truck here with the lowest percentage rate in San Antonio and Helotes ... they rate above all other banks and credit unions ....

Review 9 (2020-08-13 - Rating: 5)
I do my business with the one on bandera road. The staff are very friendly and professional. Have not one bad thing to say aboot this location...👍🇺🇸.