Kelsey Acosta
Located in Houston, Texas
Address: 3100 Monticello Ave Ste 310, Dallas, TX 75205, United States
Phone: +1 214-803-7129
Rating: 5
Services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Categories
- Mortgage broker
- Mortgage lender
Latest AC Repair Services in Houston
Comments
-
Review 1 (2022-03-08 - Rating: 5)
Kelsey and team was a pleasure to work with. She was professional, very knowledgeable and understanding of the needs for our family. Kelsey was always responsive and willing to answer questions via phone or email and kept a positive attitude. She kept us on top of everything and guided us through the home buying process with patience. My husband and I were looking to buy our first home with our 1 year old son and Kelsey was so nice and had our best interest at heart. One thing for sure Kelsey stood out from other lenders and were so happy our good friend connected us. Were forever grateful for Kelsey! -
Review 2 (2022-05-26 - Rating: 5)
We had an incredible experience with Kelsey!She went above and beyond and worked closely with our realtor every step of the way. She was very responsive with returning phone calls, and the online portal she had set up for document uploads and signatures was extremely easy to use.With the housing market being so crazy, she helped us get an edge over other offers by making a personal call to the sellers agent to tell them that we were a good offer AND that we could close quickly. She delivered on a quick close and the entire staff on her team were very personable and professional.If in the future we ever look to purchase another home, we will definitely be calling Kelsey! Thank you for a great experience. -
Review 3 (2022-03-16 - Rating: 5)
Kelsey was extremely helpful in closing our home. She was very informative and always updated us constantly. I think the best part about working with is she and her company are the only ones that didn’t ask for so many documents. I have purchased 3 homes in the past and my last purchase with Kelsey I’d have to say has been my best experience. Honest and very communicative. Truly would recommend her to anyone and everyone. Cannot wait to work with her again. -
Review 4 (2022-03-16 - Rating: 5)
Kelsey has been a great lender partner! She has worked with several of my clients and it has gone well every time. She makes herself available to connect with clients quickly and is professional, educational, and helps put clients in the best position for their home purchase or refinance goals. I would highly recommend working with Kelsey. -
Review 5 (2020-09-15 - Rating: 5)
This was our first home purchase, and we cannot be more thankful to have chosen Kelsey as our mortgage loan officer. From the very beginning, Kelsey proved to be extremely knowledgeable and walked us through every step of the home buying process. She was readily available and answered every question we had until we felt completely comfortable (we had a lot of questions). Due to some issues with the appraisal, we were forced to pivot 5 days before our closing date, and Kelsey was able to quickly provide an ideal solution that offered a lower interest rate, as well as lower closing costs. She handled every point of frustration and/or confusion with complete class and professionalism, calming us down and ensuring us that we would get across the finish line. As first time home-buyers, this was much needed! We were so thankful to have Kelsey sitting next to us on closing day today and will definitely use her on our next house as well. Cannot recommend her enough. -
Review 6 (2020-05-27 - Rating: 5)
Kelsey is absolutely amazing. Other than the actual purchase of my home, she was one of the best parts of the entire process. She was extremely informative, always stayed on top of everything, communicated with me the entire time and was patient with me. I am in the sales industry and her work ethic/customer service is on another level and extremely hard to find. I would recommend her to anyone and will absolutely use her in the future. -
Review 7 (2021-04-21 - Rating: 5)
Kelsey has been an incredible lender for our first-time home buying experience. She helps break down a complicated process in terms anyone can understand, so that buyers are confident about the purchase process and smarter for the next time. She also went to bat for us behind the scenes, working with many different parties to make a lightning fast 21-day contract period happen on time. Well be recommending Kelsey to our network and anyone else looking to purchase a home. -
Review 8 (2020-08-29 - Rating: 5)
Kelsey’s excellent level of professionalism, responsiveness, and communication made her an absolute pleasure to work with. We were able to go from getting pre-approved to closing on our first home all within 4 weeks due to Kelsey’s efficiency and dedication as she made herself available to answer questions and provide updates no matter the time of day or night. She consistently offered to walk us through any documents to ensure we got any questions answered and felt fully comfortable with each aspect of the process. Were grateful that her knowledge and attention to detail made the process easy, and we’re looking forward to working with her again in the future! -
Review 9 (2021-07-27 - Rating: 5)
Kelsey was an incredible throughout the entire process. I reached out to her about a year before to talk about just starting out and my numbers, as well as what advice could she give me. She never hesitated on helping me and my fiancé. She always took time to break down numbers and details of the application process because I was completely oblivious to the home buying and loan application process. After some time passed we were ready to make a move and Kelsey always stayed near and checked in and we were able to reconnect and move forward on our first home. Her video calls when we needed where so helpful to explain the application and loan agreement. I look forward to working with Kelsey again in the future when we decide on our dream home where we can continue to grown our family. I enjoyed so much working with Kelsey and the Willow bend mortgage team! -
Review 10 (2022-05-26 - Rating: 5)
Worked with Kelsey and her team, They are extremely thorough with their application process but it truly makes closing so much easier. We had several seller agents that immediately were willing to work with us because they knew Willow Bend and/or Kelsey. This made us competitive in a crazy market. She also worked hard to help us with closing cost. It was a pleasure working with her and her team. Would strongly recommend Willow Bend 100%. Trust me that the process is worth the results. -
Review 11 (2021-04-09 - Rating: 5)
Kelsey was so incredible to work with! She kept us up to date with everything we needed to do to secure our mortgage. My husband had just switched jobs so re qualifying was a bit tricky. That was a definite advantage working with Kelsey at Willow Bend mortgage instead of a big box mortgage company. I highly recommend Kelsey Acosta for all your mortgage needs!!!! -
Review 12 (2022-11-02 - Rating: 5)
Kelsey Acosta and team at Willow Bend Mortgage were hard working, always available and sympathetic toward our needs from start to close. My wife and I first met her over a phone call where she quickly won us over with her thorough knowledge of the loan process and patience with us (we were first-time home buyers). She helped us secure the loan so quickly in order to be a viable player in the market when it was extremely competitive.She and our realtor were in step for every house we had interest in and needed to submit an application quickly. It was a sigh of relief knowing that she had the same sense of urgency every time we needed to react fast and efficiently. That factor alone made her and her team absolutely worth choosing as my local lender. We also appreciated how she asked us what our range was and helped us stay accountable to our budget, giving us realistic numbers to then work out and see if the home of interest was a possibility.As mentioned earlier, she was available. This was so crucial to our success in finding our home. Not only would she answer when we had a question (at times after business hours), but she would also follow up with us to check how we were doing in our search, or if we needed anything. Finding someone with her level of professionalism coupled with genuine care is a rare find in any industry, so she definitely stands out. I highly recommend her and her team to any one looking to purchase a home.Thank you, Kelsey Acosta and Willow Bend Mortgage! -
Review 13 (2020-11-28 - Rating: 5)
What can I say? Kelsey is the best. She helped us out a lot with the mortgage. She goes above and beyond to make sure you are happy and satisfied. Kelsey is always available for you even outside of business hours, and she will answer all your questions whenever you have them. She found us the lowest interest rate possible, and she made the whole stressful process of buying a home a whole lot easier. -
Review 14 (2021-07-16 - Rating: 5)
My wife and I worked with Kelsey on our home loan, and we could not be more satisfied with the customer service she provided. We had initially predetermined that we would go with an extremely close family friends company to service our loan, but our realtor suggested to speak with Kelsey.She proceeded to have an one hour phone call with me breaking down every single aspect of the loan and answering every question clearly. As a finance guy and real estate investor myself, I asked a ton of questions and she had well thought out answer for every one of them - breaking down how each value was calculated and where/how I could calculate it myself. She put in all this time and energy knowing it was an uphill battle because of my family friend situation. At that moment, I knew she earned our business.After earning our business, the exceptional customer continued. If we had a question at any time of day, it was answered within a satisfactory time frame depending on the hour. Please do yourself a favor and go with Kelsey - shes smart, determined, organized, and customer focused. -
Review 15 (2022-03-01 - Rating: 5)
It was an absolute pleasure working with Kelsey. She was very professional and stepped us through every part of the process. I would recommend Kelsey to anyone looking to purchase a home. -
Review 16 (2021-07-28 - Rating: 5)
Kelsey was incredible!! We were buying a house in Texas but moving from Minnesota during the fast moving housing market. Kelsey was so helpful with putting everything together and so quick to send offer letters when we needed them within 10 minutes of a house coming on the market. Other than the crazy market, everything was a breeze! -
Review 17 (2022-05-26 - Rating: 5)
Kelsey was fantastic to work with. She made both the pre-approval and mortgage process very easy and straight forward. Highly recommend working with her! -
Review 18 (2022-06-04 - Rating: 5)
Kelsey was very helpful and professional as she walked my wife and I through the process of buying our first house. She answered all of our questions promptly and addressed our concerns as we went along. Highly recommend! -
Review 19 (2020-07-07 - Rating: 5)
Kelsey helped us get approved and purchase the house we dreamed of. She was incredibly responsive and helpful at even the most inconvenient of times for us to be asking. Willow Bend provides a great service and Kelsey was a phenomenal loan officer. -
Review 20 (2020-12-31 - Rating: 5)
Astounding!Kelsey surpassed my expectations, I am a person that demands the best of anyone that works for me or in my interest. Kelsey conduct was always professional and she handled herself in a manner that always kept my best interest at hand. Thank you for everything!!! -
Review 21 (2020-07-06 - Rating: 5)
My wife and I put 2 single family investment properties under contract that needed to close during the Christmas/New Year holidays. Kelsey and her team handled it great and we had back-to-back closings on the last two days of the year. Were glad we were referred to her and had such a good experience we had her shop refi rates on our personal residence and again, closed on the refi without a hitch. If youre looking for someone who is very responsive, never gets tired or frustrated when you ask 100 questions, and ultimately just gets the job done, reach out to Kelsey. -
Review 22 (2020-05-27 - Rating: 5)
Kelsey did a fantastic job for my family!! She worked extremely hard to get us into our home. I recommend her to anyone who is looking for her services. -
Review 23 (2021-07-15 - Rating: 5)
Kelsey was great! No one was giving me a loan and I was struggling to get pre approved. Kelsey was the only one who helped me and stuck with me to get preapproved and got me to close on my first home! I highly recommend Kelsey! -
Review 24 (2022-03-11 - Rating: 5)
Kelsey was so helpful with the purchase of my first home! She was very communicative and made the process a breeze. -
Review 25 (2020-07-08 - Rating: 5)
Can’t imagine buying my first home without Kelsey! From beginning to end she truly was there anytime I had a question - and trust me there were a lot :) I would definitely recommend Kelsey to anyone in the market! -
Review 26 (2022-03-17 - Rating: 5)
Kelsey was absolutely amazing in help my husband and I with our first home loan. This process can be really stressful and she made it feel so easy at every turn! -
Review 27 (2020-07-08 - Rating: 5)
Kelsey with Willow Bend was a wonderful partner and advocate during my loan approval and closing process. We ran into some issues at the 11th hour which was not the fault of Willow Bend but went above and beyond to help resolve it. She was also very responsive and professional throughout the process. I highly recommend WB and Kelsey Acosta specifically. -
Review 28 (2021-07-28 - Rating: 5)
Kelsey is the best!! She helped with everything we needed for our first home. We had no idea what to do at first or where to start but she made the process a breeze! Highly recommend Kelsey Acosta!! :) -
Review 29 (2022-03-16 - Rating: 5)
This was the best costumer service I could have ever asked for. Kelsey was virtual there for throughout the entire process. She answered all questions worked with our schedules and made the process a effortless. I can’t recommend her enough. -
Review 30 (2022-08-16 - Rating: 5)
Kelsey was amazing the whole process was very fast and she locked me in the best rate in the market. Couldn’t have asked for anyone better. If I could give her 10 stars I would. -
Review 31 (2022-02-24 - Rating: 5)
What a great experience this was for refi!!!! Kelsey and her assistant Allie were professional, knowledgeable and so much fun to work with. Everything went smoothly because of the great process they have in place. -
Review 32 (2022-06-11 - Rating: 5)
I have known Kelsey for years, and she did not disappoint. She stepped in last minute and was able to complete what I thought was impossible ahead of schedule. -
Review 33 (2022-03-02 - Rating: 5)
Kelsey was amazing. Everything was smooth and no issues. Really made this process easy for my wife and I!!! -
Review 34 (2021-07-28 - Rating: 5)
Kelsey was so great to work with! Very informative and responsive to any questions I came across. She gives great closing gift baskets as well 🍾🎁 -
Review 35 (2021-07-28 - Rating: 5)
Kelsy was very helpful and made the process easier on us. The process was very smooth and it made things much less stressful. -
Review 36 (2021-01-26 - Rating: 5)
Kelsey is amazing !!!!shes quick and very informative with any questions or help you may need shes on top of the game!! Highly recommended -
Review 37 (2022-06-01 - Rating: 5)
Kelsey was great! Very knowledgeable and quick to respond, would work with her again -
Review 38 (2022-10-28 - Rating: 5)
First time home buyers, Kelsey was great!! Thank you for your help! -
Review 39 (2023-08-08 - Rating: 5)
She was the best decision we ever made! She works for you, with you. -
Review 40 (2020-12-16 - Rating: 5)
Kelsey is truly a professional...she is efficient and works diligently to fulfill her clients needs!! -
Review 41 (2020-07-04 - Rating: 5)
Great service! Very professional and courteous! Highly recommend Kelsey to anyone. -
Review 42 (2022-08-10 - Rating: 5)
Excellent experience. Very professional! Thank you so much! -
Review 43 (2022-03-17 - Rating: 5)
Excellent service, highly recommended! -
Review 44 (2022-03-17 - Rating: 5)
Excellent service..