Independent Financial

Located in Houston, Texas

Address: 808 Katy Fort Bend Rd, Katy, TX 77494, United States

Phone: +1 832-384-8346

Rating: 4.3

Review 1 (2024-11-06 - Rating: 5)
My business uses this bank and we love them. The service is always stellar and they take care of you, the individual, very well. Anytime I call or come in with a question it gets worked on and handled immediately. If you need personal interaction, this is the place for you. Every seat is filled with an excellent staff member, and our personal contact, Jackson, is always incredible. Even reaching out when he’s boarding a plane. This is the place.

Review 2 (2024-09-27 - Rating: 5)
Absolutely love this bank and particularly this location.The staff here is awesome, Kaci, Kevin along with others always make me feel welcome. Branch manager Takeesa is always ready to help with anything and everything.I have accounts at other banks and credit unions but this branch of Independent Financial is my favorite, so much so that I hold of on making any transactions at any other branches and I live in Tomball which is not close to this branch.Thank you for always being awesome.I recommend this bank and especially this branch to everyone… Kaci and Kevin, thank you for everything.

Review 3 (2024-04-26 - Rating: 5)
What an amazing bank. I had walked into a larger financial institution and they told me they could see me in 3 to 5 days. I drove over to independent financial because my wife had told me she really enjoyed the service she had gotten when she had stopped by to look at opening account.First, I was greeted at the door. Jackson introduced himself to me and we sat down and opened an account. From start to finish they have taken great care of me. When you walk in they learn you who you are and recognize you right away.Anytime I need you I can get a person on the phone. At this point, I have had great interactions with everyone in the bank. Kevin and Kaci are amazing tellers!If you are looking for a bank, I highly recommend independent financial

Review 4 (2024-04-25 - Rating: 5)
Jackson is absolutely amazing! He takes his customer service to the next level. Honestly everyone at this location is pretty awesome. They take the chance to get to know you and recognize you by name when you walk in. Kevin Bonilla is very patient and put up with me when I wanted to come in and do something in person I could have “easily” done at home. I’m in that age group of half and half. 50% “let’s go new tech” and 50% “nope! Give me paper and pen”. Jackson takes the first place prize in my book tho. Not long ago I broke down on the I10 feeder rd by Katy Frt Bend and Jackson recognized me. He parked and came to my rescue to help. Wow! That’s how much they care. I’m a fan of this bank and this location for a very long time to come!

Review 5 (2023-09-11 - Rating: 5)
I love this location. Everyone is always so helpful, friendly and fast!! Especially Kaci she is AMAZING! She is a shinning star at this location! She deserves all the raises! Thank you!

Review 6 (2023-08-01 - Rating: 5)
First time banking with Independent & i dont regret it. Tekeesa was the sweetest & most helpful, which made my experience amazing. She went out of her way to help me & im beyond grateful! Thank You Tekeesa!!

Review 7 (2023-08-17 - Rating: 5)
This location provides the best service! They know me by name and I never have to wait. Tekeesa, Kevin and Kaci are true examples of stellar customer service.

Review 8 (2022-02-12 - Rating: 5)
My husband and I have been looking for an independent bank in Katy. Kaci had the answer to all our questions. I finally feel like I have a real relationship with my financial institution. :)

Review 9 (2024-02-27 - Rating: 5)
Love this bank. Easiest interaction I’ve ever had dealing with a bank

Review 10 (2022-03-22 - Rating: 5)
This is a very good bank the customer service is very good they make the bank this bank need to expand more branches in houston and different locations they have great services just need to be bigger