Ken Stoepel Ford

Located in Houston, Texas

Address: 400 Sidney Baker St S, Kerrville, TX 78028, United States

Phone: +1 830-257-5553

Rating: 4.6

Services

Delivery
In-store shopping
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Oil change
Repair services
LGBTQ+ friendly
Transgender safe space
Cheques
Credit cards
Debit cards
Credit cards

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-10 - Rating: 5)
I recently had the pleasure of purchasing a truck from Ken Stoepel Ford, and I can’t speak highly enough about the exceptional service I received from Steve Black. From the moment I walked in, Steves professionalism, knowledge, and friendly demeanor put me at ease. He took the time to understand my needs and provided invaluable insights that helped me make the right decision.In addition, my experience with Brenda in Financing was equally positive. Brenda was thorough, transparent, and extremely helpful in explaining the financing options available to me. She made the paperwork process quick and painless, ensuring I fully understood every detail.

Review 2 (2025-02-16 - Rating: 5)
We had a great experience here at Ken Stoepel Ford. We bought a used F150 and Marselo, our salesman, was extremely accommodating and helpful. I cannot recommend shopping here enough! If you’re looking for a vehicle, I absolutely recommend giving him a call!!

Review 3 (2024-01-20 - Rating: 5)
My wife and I recently bought two vehicles from Ken Stoepel Ford (2024 Ford Maverick and 2021 Ford Escape). We drove in from San Antonio because we had heard that the car buying experience at Ken Stoepel Ford was handled with a personal touch. The experience surpassed our expectations thanks to our wonderful sale associate Brian Hardy. Brian took the better half of the after and evening to ensure that my family was comfortable with the purchase. Brian was approachable and friendly. What set the experience apart from other dealers in San Antonio was that Brian did not pressure my wife or I to purchase a vehicle. Rather, he took the time to understand our needs and get us the best possible price. I recommend Ken Stoepel Ford for you next vehicle purchase and ask for Brian.

Review 4 (2024-07-07 - Rating: 5)
I’d like to take a moment to recognize Marcelo Chavez, for giving my gf and I the support we needed to purchase a new vehicle. From the moment we stepped on the lot, which was late Friday evening, he approached us with a smile on his face. He asked questions and took the time to allow us to test drive a vehicle. We set an appointment for the next day. And was greeting with nothing but smiles from ALL staff, Marcelo found us the best deal and now we are proud owners of a new vehicle. I felt it necessary to mention the wonderful customer service from all employees, but especially from Marcelo who did not pressure us into a deal we were not happy with. Also the finance department Brenda was a joy, shout outs to her! She took the time to get us the best rates possible.Thank you all.Definitely recommending Ken Stoepel Ford Kerrville!

Review 5 (2024-11-10 - Rating: 5)
We were looking for the new Ford Maverick ... couldnt find the one we wanted. We ended up ordering a new one to be built by Ford. Matt Cummings took care of everything and kept us informed . It took 3 months, but are very happy with the new truck! Matt kept me updated along the way and set up delivery to our house in Brady,Tx. Thank you for everything Matt! We appreciate you.

Review 6 (2024-09-01 - Rating: 5)
Wanted to share my experience about this dealership. Kris was my salesman and what a good guy. He stayed late and was fair on my trade in. Him and his sales manager really went the extra mile to help get us into a new ford truck. It was honestly one of the best experiences buying a new ford vehicle. Ive bought a few within that last few years and that isnt always the case. They were straight forward and didnt waist time in making the deal happen. I really appreciate their willingness to go the extra mile working late on a Saturday before the three day weekend. Thanks again guys. I appreciate you. Id definitely buy again from them in the future.

Review 7 (2024-03-26 - Rating: 5)
My husband and I bought a 2022 ford expedition last week. Our salesman was Eric Schwartz and he was so helpful and dedicated to find us the suv we wanted. Luckily they had just gotten in my dream suv. Eric did everything possible to make our purchase enjoyable and easy. He kept in touch through the whole deal. We were treated like family. I really recommend buying your next vehicle from Ken Stoepel Ford!

Review 8 (2024-01-24 - Rating: 5)
Absolutely amazing, hassle-free experience buying a new 2023 F-150 Lightning! From beginning to end, Nathaniel Seibert was personable, honest and worked hard to earn my business! Thank you Nathaniel and Ken Stoepel for treating me like family and helping me in my transition to an EV! Will gladly do business with you again!

Review 9 (2024-10-17 - Rating: 5)
Took my truck to get a catalytic converter put on it and they had some recommendations for other work, well they put on things that werent even on the recommendations. I called them and they said they got approval from me. I never got a call from them. My son said the guy that supposedly got approval just sat there like he didnt know whats going on. My son had also called them the next day in the morning an hour after after they opened, so theyre saying that between 7 and 8 morning before he called all of this work was done. The guy on the phone was very rude and told me that I wasnt going to get my truck until the work was paid for. Didnt even try to find out who made the mistake. Do not take your vehicle here to get worked on because when they put parts on that you did not authorize you will have to pay for it or they will keep your vehicle. You would think a small town dealership would be honest, these people are crooks. Shame on you Ken Stoepel, Ford should disown you

Review 10 (2024-12-18 - Rating: 5)
A pleasure working with the Ken Stoepel team in the purchase of my vehicle. Matt Cummings in sales and Juan Rodriquez in finance were attentive, friendly, honest, and forthright. Cant say enough about this dealership team -- their values, honesty, and openness. 5-stars!

Review 11 (2024-09-30 - Rating: 5)
I want to recognize Service Advisor Julia Pestana for her outstanding work in getting my F-150 repaired and back on the road. I had sustained some major damage from a front tire blowout, requiring unexpected parts to be ordered and quite a bit of shop time. She personally stayed with the process, kept me informed and saw it through to the end.Im very grateful. Thanks

Review 12 (2025-02-16 - Rating: 5)
Great service! Highly recommend Mr. Brian Hardy in sales & Mr.Juan Rodriguez in finance!!! They were very attentive and explained everything in great detail. Will definitely be referring people over to them 😊

Review 13 (2024-01-15 - Rating: 5)
Great buying experience! Marselo Chavez was very helpful and professional, took care of all the legwork prior to my visit to the dealership, so it was a very smooth and fast transaction when I got there. Very happy with my buying experience of my 2023 F150 Tremor. Shout out to Mr Rodriguez from financing department as well!

Review 14 (2024-11-01 - Rating: 5)
Steve Black is the ultimate professional. My wife and I had a good car buying experience, which hasn’t been the case in the past . Call Steve and he will treat you right . Very up front and honest .

Review 15 (2023-04-28 - Rating: 5)
One of the best car buying experiences I’ve had in a long time. Marselo Chavez was amazing to work with, he took so much of his time to help me find the perfect vehicle. He really cared about what features were important to me and was so patient with me the entire time. I highly recommend that you ask for Marselo!The dealership was very clean and well organized and every Ken Stoepel employee was so friendly and respectful.Thank you Marselo and Todd for all your help and the great laughs!I am a customer for life. I love my truck!

Review 16 (2023-06-06 - Rating: 5)
The folks at Ken Stoepel Ford are fantastic! I called about a Maverick that was on the lot. It turns out it had sold right before I got there, but another one had become available. Cecelia White was the salesperson I worked with. She showed me around and took me on a long test drive and really gave me a lot of great info about the truck. I decided to make the purchase, she was even willing to help negotiate for me. She turned me over to Juan Rodriguez in the finance and he was able to get me a killer monthly rate. I was in an out super quick. Again the folks here really care, its a family owned business experience through and through and I couldnt be happier. If you are thinking about a Ford buy yours here.

Review 17 (2024-01-26 - Rating: 5)
Ken Stoepel - great place to shop !! They have been taking care of our Vehicle needs for over 15 years !! Go give Sam Hernandez a shout out - he will take great care of you !! Thanks Sam - you made this a fun little experience !!

Review 18 (2024-01-11 - Rating: 5)
Amazing car buying experience! Ken Stopel Ford had by far the most friendly staff. My sales guy Marselo Chavez was fantastic got me in a Honda CR-V, as well as the finance manager. From start to finish everything was beyond expectation.”

Review 19 (2023-04-04 - Rating: 5)
Hands down ask for Alex Fields!!! He was extremely helpful and knowledgeable in answering all of my questions. Very genuine and passionate about his work as well. He made the process really smooth. Felt like I was talking with a friend who would give it to me straight instead of a salesman with his own agenda. More than willing to help me find the truck I wanted and ensured to get it done right. He goes above and beyond for his customers and tries to help as much as possible. Would 100% recommend to anyone!

Review 20 (2021-03-13 - Rating: 5)
My search for the vehicle I wanted landed me at Ken Stoepel Ford. I met with Art Schoonover and we spoke about price and trade in value.Ill admit I was VERY surprised how easy it was because Im used to dealing with large city dealerships that try to squeeze you for every single penny. We came to an agreement for a great price and fair trade-in. Art made the process easy, fluid and comfortable. Tom Hinckley in finance took care of the numbers and here was my wife and I driving home in my truck from Ken Stoepel Ford!Im very happy with my truck. You know how you see these commercials for dealerships that throw out words like trust, integrity, and professionalism? These guys actually get it.Who thought going out to Ken Stoepel Ford in Kerrville, TX would of been one of best and easiest vehicle purchases ever?I highly recommend this place. Take a look at their inventory if youre in the market for a new or used car or truck. Finding a great dealership is half the battle people. And this is definitely a great dealership. Thank you Art and Tom. My family and I appreciate it.

Review 21 (2024-03-30 - Rating: 5)
Today we purchased a used kia carnival. We have been trying to find one for months now. Salesman Alex Fields made the deal happen. We our grateful for him and Ken Stoepel ford for giving us a great deal on our new ride .

Review 22 (2023-06-17 - Rating: 5)
All of the Ford Dealerships in Southeast Texas are up charging all F250s $5,000 and couldn’t come close to what Ken Stoepel Ford could do. My salesman, Gary Washington and the finance manager, Juan Gonzales were great to work with. Highly recommended.

Review 23 (2024-01-12 - Rating: 5)
I had a great experience with Marselo Chavez!!! He knew what I was looking for in a truck and brought it to my job and just like that I knew I had to go for it! Love my Dodge Ram. Glad I made the move and got it! Marselo was the best and looking forward to working with him again in the future ⭐️⭐️⭐️⭐️⭐️

Review 24 (2025-02-11 - Rating: 5)
I was able to get the truck of my dreams at a fair price point thanks to Matt Cummings and Ken Stoepel Ford. Drove 100 miles to them from Austin TX and they made it worth it!

Review 25 (2024-07-19 - Rating: 5)
Ken Stoepel Ford and my salesman, Steve Black, have never disappointed. I have purchased multiple vehicles from this dealership over the years and Steve has stuck with me for every purchase. They never disappoint and have always provided the personal touch and friendliness that just doesnt exist at most dealerships anymore. They are about building a relationship, not just selling you a vehicle. Not that far from my home in north San Antonio, the extra few miles to Kerrville is worth the service and honest sales experience they provide. Im loving the new technology in the 2024 F250 King Ranch Tremor; I smile every time I get in for a drive! Thanks again, Steve!

Review 26 (2024-11-24 - Rating: 5)
Chris and Eric made the sales process very quick and easy! Tom handled my paperwork and was informative and efficient. Great experience all the way around!

Review 27 (2023-03-01 - Rating: 5)
My girlfriend and I recently purchased a 2019 Chevy Equinox from Ken Stoepel and man Brian and the staff were super helpful! They’re very nice and knowledgeable here they really make the car buying experience great, Brian really cared about what vehicle was best for us. We are super happy and pleased with our purchase and highly recommend going here for a purchase or trade in!

Review 28 (2023-05-16 - Rating: 5)
I had an amazing experience at Ken Stoepel Ford! Went to trade my 2014 Dodge Dart for an SUV and Marselo and Todd were very helpful and worked with my husband and I to get this awesome 2019 Ford Escape SEL that had very low mileage. We love the Escape and it had everything that I was looking for in an SUV☺️ If anyone is looking for a good use car or SUV this is the place to go, definitely ask for Marselo he was the most professional and helpful salesman I have ever had the pleasure doing business with. Thank You Marselo and thank you Ken Stoepel for having such amazing staff☺️

Review 29 (2021-05-17 - Rating: 5)
Alfred was absolutely awesome to work with!!! Very prompt at answering phone calls or returning missed calls. The finance team was spectacular and no pressure also!! We purchased this truck from the Dallas area and made the drive on a Thursday and he made every accommodation for us to finish up working once we got there putting us in a quiet office to finish up and even welcomed our pup Toby!!! I would highly recommend this dealership esp. Alfred!!!

Review 30 (2021-04-16 - Rating: 5)
On the way home to Brazoria from Sonora my husband’s 2010 truck literally died. We limped into the service bay pulling a travel trailer with no power. The service man was out with his computer in 2 minutes. The problem was something electrical and obviously not an easy fix. My husband had been looking for a new truck for sometime and had a list WITH HIM of what he wanted in a truck. Within 30 minutes Eric Schwartz had found him just the perfect truck with a few cool options he didn’t know he wanted. The dealership had no problem letting us park our travel trailer in the back and treating our big dog like their own. Eric helped us unload and reload all our stuff we we’re bringing back from deer camp. We were so blessed to have broken down in Kerrville and having met a really great guy who was more of a friend than a sales man. Than you so much.

Review 31 (2023-05-07 - Rating: 5)
I can’t thank the team at Ken Stoepel Ford and especially my salesman Steve Black enough for taking such great care of me. Steve rolled out the red carpet for me, treated me like family, let me know of discounts that I was eligible for, services they offer that I had no clue of, and even ordered dinner for me while we waited on paperwork to go through past business hours on a Friday evening.I walked in nervous of what to expect as I had two vehicles to trade in, one of which I was uncomfortably upside down on, and walked out with a brand new 2023 Limited F150 that saves me over $700 a month on vehicle payments. Again, I can’t thank Steve Black and everyone at Ken Stoepel enough for taking such great care of me, making the buying experience fun and as stress free as possible, and actually saving me a great deal of stress in my life by getting out of paying for an Escalade from a failed relationship that had become an anchor holding me back from getting my life back on track. The burden and stress has been lifted, I’m so happy with my new truck, and even happier about the new chapter of my life that has been opened thanks to y’all’s help. Thanks again for taking such great care of me.

Review 32 (2018-11-01 - Rating: 5)
I was in the market for a 1 ton truck to pull our 5th wheel with. Id been searching the internet for several weeks and eventually saw a beautiful one at Ken Stoepel. Being that I live in the Dallas area and the dealership is in the San Antonio area, all negotiations had to be completed over the phone. Once we agreed on a price, I bought an airline ticket and flew down there. Danny Flores (my salesman) drove out to the airport to pick me up. You have to have some level of confidence to by an expensive truck online and then buy a 1way ticket to pick it up. If its not as advertised, I would have been stuck. This truck was everything it was advertised to be. My buying experience with this dealership was excellent. I would highly recommend them if you are looking for a car/truck.

Review 33 (2023-06-08 - Rating: 5)
I located a 2021 Chevrolet Silverado 2500HD online and was able to get in touch with Erik Schwartz. Erik was great through the purchase process and test drive of the vehicle. My schedule was extremely complicated and I even had to cancel two different appointments, but Erik was understanding through my scheduling difficulties. Erik is top notch and our experience at the dealership was one that was enjoyable and easy. Thank you Erik and the rest of the Ken Stoepel Ford family.

Review 34 (2022-08-29 - Rating: 5)
My previous car died and I needed something else. I had gone to several dealerships before I came to Ken Stoepel. My brother brought me to Ken Stoepel on a Saturday and we were met by Erik Schwartz. Right off the bat, Erik was so friendly, warm, and welcoming. He listened carefully to what I asked for and needed...and did his best to help me find something within my budget. When it came time to finalize financing and sign paperwork, he handed me over to Mike Flores (who himself was friendly and welcoming.) But, Erik made sure to come around and check on me to see how everything was going. Everyone was very nice and accommodating. Not once was I rushed in anything or pressured in any way. Both of these gentlemen went out of their was to make sure I got into something that was well within my budgetary requirements. And on top of that, Ken Stoepel went ahead and replaced the windshield in the vehicle I wanted (because there was a small crack in it.) The experience I had at Ken Stoepel was one of the best I have ever had at any dealership.I absolutely love my vehicle!A little bonus perk, while my brother and I were there, they were always offering us snacks and something to drink.

Review 35 (2024-08-15 - Rating: 5)
Had a good experience! They picked me up at the Airport and followed through with everything we discussed prior. Pleasant and professional staff. Matt has been great to work with and even followed up after we got home. Would recommend!

Review 36 (2023-01-18 - Rating: 5)
In searching for a slightly used F-350, I found this truck! I drove up to Kerrville and had the pleasure of working with Alex Fields. Alex made the process easy and smooth. I was in a rental car and I thought I would be coming all the way back (1.5 hours one way) to take the truck, but all I had to do was leave the rental and Alex took care of it for me. If you are looking for good service and a friendly attitude check out Alex and Ken Stoepel Ford!

Review 37 (2024-08-29 - Rating: 5)
We had a blowout just outside of Kerrville. Took it to Ken Stoepel Ford. They had a new tire for us the next morning. Everyone we dealt with was great!! Took extra good care of us. Even took some luggage out of the back to replace the Jack and donut tire, then loaded it all back in for us!! Everyone involved went above and beyond. Thank you Stoepel Qiick Lane!!

Review 38 (2023-05-18 - Rating: 5)
Traded my 99 F250 for a new F150 and couldn’t be happier. My salesman Gary Washington did an outstanding job assisted by the rest of the dealership team. This is a top notch dealership and they have been doing all the work on our other Fords as well.

Review 39 (2024-07-12 - Rating: 5)
Michael Nobles is by far the best salesman I’ve ever dealt with. He wasn’t pushy at all. He dealt with my skepticism on vehicles and was so patient with me. Thanks so much Michael! Super happy with my new bronco sport!

Review 40 (2024-02-07 - Rating: 5)
Best car buying experience I’ve ever had. Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wanted and met my needs for financing. Highly recommend; even without having the best credit, they can and will make it possible. Brenda in the financing department was wonderful as well, she had everything done quickly & was so kind. The overall atmosphere was very positive & definitely focused on customer service. I will be a returning customer!

Review 41 (2020-02-02 - Rating: 5)
If you’re looking to service your vehicle from a values-based Ford dealership that operates professionally and efficiently with a customer service focus, look no further.I was 13 hours into a road trip from Corpus Christi to El Paso to Big Bend National Park when my F-150 had a malfunction of the Integrated Wheel End system. With the vehicle under warranty, I contacted 8 dealerships within 250 miles on Friday morning and was told by all 8 that they were either understaffed or would be unable to help for 4-5 days. When I reached out to Ken Stoepel Ford in Kerrville, 3 hours away, I met David in the service department who took a different approach: he told me they were committed to helping and would find a way to help if I brought the truck in. David did an exceptional job with managing my expectations, fitting the vehicle into their schedule, and answering questions. The service department at Ken Stoepel is unlike any that I had ever experienced. The team repaired the truck quickly in accordance with Ford’s service bulletin and had me back on the road in a timely manner. Thanks for your help this weekend!

Review 42 (2025-01-31 - Rating: 5)
Big thank you to Mr. Cameron...commander of the service desk. He went above and beyond in helping us with our vehicle issue. If you see this Cameron...thank you again!

Review 43 (2021-10-07 - Rating: 5)
Best new vehicle buying experience ever, my Sales Consultant, Cecilia White, is a true professional. I will highly recommend her to my family and friends.Juan Rodriguez, Business Manager made the financial processing a breeze and without any undue stress.The drive from San Antonio to Kerrville was pleasant, and on my return I was able to enjoy driving my brand new F-150, XLT. The Eco Boost 2.7 is fantastic on the highway, it has plenty of power.In the photo is the Honda, Odyssey that I traded and behind it is my new F-150, XLT.

Review 44 (2022-06-16 - Rating: 5)
My wife Mary and I went to see many different dealers, makes and models in both Houston and San Antonio. The we found a new 2022 Ford Explorer ST at Stoepel Ford only 30 miles away from home. We went in to check it out and we’re introduced to Steve Black. Out of all the sales consultants we saw he was the best! Friendly, personable, knowledgeable and not pressuring us. We loved the new ST but decided to check a few others out in San Antonio. But we came rushing back to see Steve and he sealed the deal with us. So great to have that kind of service so close. We are sold!! Thanks Steve and Stoepel Ford! We love the car!!

Review 45 (2024-04-10 - Rating: 5)
Just Recently purchased another car from Ken Stoepel Ford and Steve Black. Steve did an outstanding job of taking care of my wife and myself. Steve got me a great price for my trade in and worked with his Manager, Mike Dawson to get us a very fair price on the new car we bought. I would highly recommend Ken Stoepel Ford and Steve Black.

Review 46 (2024-08-19 - Rating: 5)
Excellent buying experience a special recognition to Marc Farella our sales professional. Marc knew the F150 in stock models as well as pricing which did not include ridiculous add ons like nitrogen for tires, LoJack tracking, wheel and tire protection and other very expensive items added on to the MSRP. I would purchase again tomorrow if the opportunity arose and would also highly recommend Marc and Ken Stoepel Ford.

Review 47 (2019-08-24 - Rating: 5)
I had the best experience at Ken Stoepel Ford. Being a first time car buyer can be stressful but the wonderful help and friendliness I received from Garrett Stoepel and the rest of the staff made the process so easy! Garrett was so patient with me while I was trying to decide what I wanted and helped me pick the car of my dreams. I couldnt be happier with my decision to buy my first car from Ken Stoepel Ford!

Review 48 (2023-08-01 - Rating: 5)
As we said two years ago We never thought that we would purchase three trucks from the same salesperson and the same dealership in three years but we just purchased our fourth truck from Gary Washington and Ken Stoepel Ford in five years! When was the last time you can say that you Looked Forward to the car buying experience! Obviously, we do! and its all because of Gary! He knows what we want and what Ken Stoepels dealership has at any moment. The whole buying experience is smooth, professional and fast. Gary is in charge and drives the whole process including all of the details! See you Gary, in two years, and thanks again.

Review 49 (2023-01-25 - Rating: 5)
The salesmen Marcelo was very helpful and is still helpful even after me getting my vehicle. The only complaint I have was with the call center representative that I spoke with on the phone prior to going to test drive the vehicle. He was not in proper communications with the person that I was supposed to meet up with because when I got there, he was already gone for the day and the vehicle was in the shop, so I was unable to test drive it. Luckily, Marcelo noticed I need help and decided to show me the vehicle in the shop anyway because I had taken a trip from San Antonio to look at the vehicle.

Review 50 (2023-06-02 - Rating: 5)
Mr. Gary Washington our sales man made buying our new Bronco Sport the easiest and car buying experience EVER!!! No stress, no worry, just a beautiful new car, and he managed to get me new floor mats to top it off! Thank you Gary, and Ken Stoepel Ford of Kerrville!!!

Review 51 (2024-01-18 - Rating: 5)
We love Ken Stoepel Ford! We’ve purchased tons of vehicles in our lifetime and dealt with some awful dealerships. Ken Stoepel is not one of those! They’re awesome! We’ve purchased several vehicles for ourselves there in the last few years plus referred tons of friends who purchased and loved Ken Stoepel as well. Our salesman Marselo is amazing! Always there when we need him and ready to put up with our crazy vehicle buying adventures! Super great guy, we highly recommend him and Ken Stoepel Ford.

Review 52 (2018-07-27 - Rating: 5)
I was caught by surprise when my truck started to misfire in the middle of a cross-country trip to get to flight school, whilst towing a 7000lbs travel trailer. Boy was I lucky to have stumbled upon this dealer and their Assistant Service Manager David (I think that was his name). I was greeted with a smile and a genuine interest to help. David quickly got my F-150 in the queue and their techs got my misfire taken care of quickly. I am so grateful for their much needed help and kindness. I am happy to say that I reached my destination safely and on time. I highly recommend this group of friendly professionals!

Review 53 (2024-01-15 - Rating: 5)
I had a great experience at Ken Stoepel. My guy Marselo took great care of me by assisting me with choosing a vehicle that fits me. I appreciated the extra effort and patience he had with me, especially as I was relatively new to the car-buying process. He wanted me satisfied and to drive away with something that I wanted and felt comfortable in. He listened to my personal “pros and cons” and individual needs in a vehicle, rather than just pushing me to get the first thing I saw. I feel with the experience I had over the 2 weeks, he was able to educate me on specific questions I had about cars and also able help me to identify what I liked.Thanks man and I’ll be sending people y’all way for sure!

Review 54 (2024-05-28 - Rating: 5)
I have a troublesome van that has caused me to end up at a LOT of Ford Service departments. Ken, The service manager at this location is among the best. Hes honest, straightforward and keeps you updated along the way. They got me back on the road in time for my trip and it ran great.

Review 55 (2024-01-06 - Rating: 5)
I had another great experience with Quick Lane! I called and set up an appointment for an oil change. Stopped by later that day and was able to set up an appointment for the alignment on the same day! Bryan, the technician who aligned the vehicle, did a great job explaining what he was able to do (Its a lifted F150). It drives so much better! Also, a shout out to Julia and Logan, who always take great care of me! (Julia was my service rep, and Logan was nice enough to get the alignment appt. set up for me). Thanks again!

Review 56 (2024-01-15 - Rating: 5)
Great experience buying our F-150 our salesman was Marcelo and we highly recommend him! Thank you for finding the perfect truck for us!

Review 57 (2024-01-16 - Rating: 5)
I have used Ken Stoepel service several times in the past 2 years. The service staff has been very good and Daniel Navarro has provided exceptional customer service! Daniel goes the extra mile to make sure my questions are answered and keeps me informed throughout the process. Keep up the great work Stoepel Ford!!

Review 58 (2024-07-21 - Rating: 5)
My father has a history with Stopel Ford, he spoke highly of Alfred. Alfred was able to my husband and I into a used Escape. 6 years ago. Today we went back to Alfred to purchase a 2024 brand new Escape. Alfred was the number 1 guy we would go to, thanks to my father. We have confidence and trust in him.Would recommend him to anyone in the market for a Ford!We made the greatest decision with Stopel, thank you Alfred. Your great.

Review 59 (2023-07-14 - Rating: 5)
I have bought every car I have owned from Ken Stoepel Ford, that is about 10 vehicles. Peggy Salazar has been my main point of contact throughout most of my purchases. She really goes above and beyond. So much so that she even delivered my car to me in Austin, TX where I live, and I know she has done this for other clients of hers as well. Talk about great service!My latest purchase was extra special as I got to build my car from the ground up. The new Ford Bronco, talk about a cool car. I dont know much about technology so ordering that on my own would have been very difficult, Steve Black helped me through the entire process, from start to finish. He knew exactly what I wanted and made it happen. I could not have done this without him. I love my new car so much and really enjoyed working with Steve!I highly recommend Ken Stoepel Ford and the individuals I mentioned above. They were professional, informative, honest, sufficient and above all really cared about making me again, another satisfied customer.

Review 60 (2024-01-15 - Rating: 5)
Steve Black has sold me my second Bronco! Stellar service and easy to deal with. He’s one of the best in the Hill Country!!

Review 61 (2023-08-12 - Rating: 5)
Had a great experience buying my pick-up at Ken Stoepel Ford. The place was clean, well-organized, and efficient.Our sales rep Steve Black was extremely courteous and pleasant. He also was quite knowledgeable about all the Ford products, an all-too-often missing ingredient in sales staff. He stayed overtime to complete our deal and never rushed us. My wife and I were so thankful for his help!The financial rep Benjamin also was nice, knowledgable, and professional.All in all, the best experience I have had purchasing a motor vehicle.

Review 62 (2023-04-02 - Rating: 5)
Best prices around. Best staff around. I want to buy a car just to go back and visit. It was well worth my three hour drive to get there.3/31/2023 Update. STILL THE BEST! I wish I could give 10 stars. Thank Sam Hernandez and the Ken Stoepel team. You went above and beyond once again. It’s well worth going all the way to Kerrville to buy.

Review 63 (2024-05-15 - Rating: 5)
Just purchased a 2019 Mustang Bullitt from Ken Stoepel Ford from Sam Hernandez. Typically, I hate dealing with car salesman with both the back-and-forth discussions with mangers, them trying to pull as much money out of your pocket as possible and their adding on extra required fees (appearance packages, elevated doc fees) after a price is set.It was a refreshing, very positive experience dealing with Sam and Brenda (finance). They were straight up and honest, answered all my questions, sent videos of car and gave me a great price - through online/phone discussions. One big thing, there wasnt any surprises when I came to get the car, especially driving 500 miles to get it. The Bullitt was delivered very clean and pre-serviced, One thing that was unexpected is that it had a full tank of gas, something I didnt expect for a used car.Sam has been great before the sale, during the sale and after the sell with all my questions. Highly recommend the team at Ken Stoepel Ford.

Review 64 (2024-02-01 - Rating: 5)
I have been a customer of Stoepels for almost 20 years. They exceed my expectations every time. Their service department is excellent, especially Cameron. The Quick Lane is fantastic! They have you in and out quickly and always meet expectations on time and price. Dan is a fantastic service advisor in Quick Lane. Thanks for taking such good care of us over the years and many more to come

Review 65 (2025-01-19 - Rating: 5)
Super buying experience.I will definitely be buying my next vehicle from Stoepel Ford.Thank you Millie,Matt.,Benjamin and Brenda.

Review 66 (2024-01-31 - Rating: 5)
Steve Black was our salesman. This is the second vehicle we have purchased from Ken Stoepel and Steve helped us both times. Vehicles were ordered with expected long wait times. Steve kept us informed, we never had to call, he was calling us with frequent updates. No pressure atmosphere and everyone is friendly and helpful. I highly recommend Steve and Ken Stoepel.

Review 67 (2024-01-12 - Rating: 5)
In April 2023 I purchased my 2018 F150 from Marselo. He was super helpful and very informative about the vehicle. He went above and beyond to make my experience in purchasing a vehicle super easy and quick. Everything I asked for he made it happen. He reached out a 2 weeks later to make sure the truck was still everything I wanted and everything was good. Very pleased and thankful for his professionalism. Definitely recommend him as a salesman!! Definitely recommend Ken Stoepel Ford!! They have been the best in customer service!! I love my truck!!! Thank you Marselo!!!

Review 68 (2020-03-10 - Rating: 5)
QuickLane and the service department are both top notch at this dealership. That was a major factor in why I bought my latest truck here. For me its more than just the sale of a vehicle. Its their level of integrity and service that will keep me coming back. Kudos to my sales guy Gary Washington.

Review 69 (2024-01-30 - Rating: 5)
5 starts for Stoepel Ford. I drove in from Houston to purchase a truck after having one sold out from under me in Houston. Alfred Hernandez was hands down the best salesman I have worked with in years. He came through with everything he promised and make the entire experience painless. Especially after going through what I had just been through at the Houston dealership. Will be recommending Alfred and Stoepel Ford from now on.

Review 70 (2022-01-28 - Rating: 5)
I highly recommend Ken Stoepel Ford. I live in Indiana and purchased a truck from the Stoepel dealership. I found the truck using cargurus. I sent pictures of my vehicle and was given a more than fair trade-in value for my Hyundai. Alfred Hernandez was my sales contact and he was a great communicator via text and phone calls. Stoepel had the truck delivered to my home in Indiana. Bob, a Stoepel associate, was knowledgeable about my F150, kind and professional upon delivery. Bob drove my trade-in back to Texas. The title was overnighted to the Indianapolis, IN BMV along with a check for the sales tax. I registered my truck today with no issues. I was hesitant to purchase a truck that was physically located so far from Indiana but I would do it again after my experience.

Review 71 (2024-01-15 - Rating: 5)
Myself and my parents have purchased vehicles here. The true reason we have done so was because of our salesman Marcello. He was more concerned about our needs as opposed to worrying about a sale. My parents both adore him and still contact him if they need anything regarding automotive. In the world of sales, he is a rarity. He truly cares for his customers, and anyone looking for a vehicle owes it to themselves to reach out to him. He has truly been a blessing in our lives.

Review 72 (2024-01-25 - Rating: 5)
I want to complement Daniel Navarro for his excellent service. I had my Jeep Renegade in for service. He was very polite, knowledgeable and wanted to make sure I understood each part of my service invoice. I highly recommend him and his department and I will always take my jeep to them for servicing Way to go Daniel 🙏😊🐞

Review 73 (2022-08-03 - Rating: 5)
Best Ford dealership in the state of Texas! We have purchased 3 Fords from Ken Stoepel Ford. Super nice people and going above and beyond for their customers. Gary Washington is the best!

Review 74 (2024-01-24 - Rating: 5)
For the second time now in 2 years I have had the absolute best experience. From my sales associate Alfred being so kind and knowledgeable to the guy in the make ready department that bragged on what a great car I was getting! Love my car and love Alfred and the team at Ken Stoepel Ford!

Review 75 (2023-01-21 - Rating: 5)
Gary Washington was very professional, and made sure I got exactly what I wanted. I’m extremely happy with my purchase. 10/10 would recommend

Review 76 (2024-03-16 - Rating: 5)
I can not say enough good about the service department. I was driving to California from Florida when I was stranded near this dealership. They took great care of me to get me back on the road within a couple hours. Ernie and Ken definitely should get a huge raise. Customer service and hospitality like I have never seen before. Thank you gentlemen for treating me truly like family.

Review 77 (2024-01-25 - Rating: 5)
I bought my Ranger Tremor from Sam Hernandez. He was very easy to work with and helped me with a great deal on my truck. He always remembers me when I see him at the dealership and he remembers my birthday every year. He’s a very good salesperson and I was very satisfied with my deal.

Review 78 (2022-09-07 - Rating: 5)
Every body was friendly at Ken Stoepol ,i give Gary Washington highest recognition, he was very informative, and helpful, I would buy another vehicle from him ,he is very and not pushy ,3rd time I bought from him at Stoepol ford,He found me the greatest truck ford maverick

Review 79 (2023-05-08 - Rating: 5)
We visited other dealerships in San Antonio before going to Ken Stoepel with no luck and also none of them seem to be interested or willing to really help. Our daughter lives locally so we decided to give them a call to see if they had what we wanted on their lot. We were definitely pleased at the level of professionalism and home town feel and attention they provided. Brian Hardy was extremely knowledgeable and helpful. He went above and beyond to help us and made sure we knew everything about how to setup and operate all the features that came with the truck. He waited after hours until we finished up all the paperwork to make sure we had everything we needed. He even followed up to make sure we didn’t have any more questions. He was extremely attentive and we are very happy with his service.

Review 80 (2021-10-30 - Rating: 5)
I just purchased a used F250 from Stoepel. Nathaniel was the best sales person I have ever worked with. Very professional and made the whole experience very pleasant. Thank you Nathaniel.

Review 81 (2023-07-20 - Rating: 4)
I have nothing but great things to say about Ken Stoepel Ford. My family is a Ford family we have only ever owned Fords and currently own 4 of them now. But when our newest vehicle (2014 Edge) hit 170k miles, we figured it would be a good car for around town but we probably need something newer for trips and such. We frequent Kerrville often and decided to check the Ken Stoepel website where we found a low mileage 2018 Edge Titanium. We immediately headed to the dealership to check it out. When we arrived Steve Black met us at the door and he went above and beyond to let us look at and drive this car. He took the time to talk with us crunch all the numbers and make sure we were happy with the price and the car. We then met with Juan Rodriguez to do the paperwork and let me tell you this dude is awesome!! He went through all the paperwork with us, explained all the additional warranty stuff and had us out the door in less than 30 minutes. These guys are Great and Ill definitely go back to them when I need another vehicle!

Review 82 (2024-01-12 - Rating: 5)
Love my 2020 Ford Explorer!!! Turned in my Jeep and was the best decision I made for myself and kids! Now we all fit comfortable. Loved the experience I had with Ken Stoepel! They are the best!!! Definitely recommend My sales person Marselo Chavez!!!! Will be back in the future! 😊🚗❤️

Review 83 (2024-02-11 - Rating: 5)
I want to highly recommend Steve Black, a salesman with Ken Stoepel. He is a consummate professional! He is the ONLY salesperson who has followed up, reached out to me to see if I needed anything, sent me a birthday card, and presently has me on his prayer list as I now fight cancer like a lot of people. I’m almost 70 years old and have purchased probably 50 vehicles in my adult life. Thank you Steve, it means a lot. God bless

Review 84 (2019-05-29 - Rating: 5)
This place is amazing! Blake did an awesome job. I drove from San Antonio the deals were so good. I gave them all the information on my trade and when I arrived none of the information changed. They actually did what they said they would do. I still can’t believe it!! I will always drive that hour for these guys.

Review 85 (2024-07-03 - Rating: 5)
Kris McElhaney is the best. He kept us updated on the availability of the vehicle we wanted. Called us as soon as he saw a match on the delivery truck. We came down and made the sale. He was with us all the way thru. Cant say enough about what a great salesman he is.

Review 86 (2024-01-25 - Rating: 5)
Recently my wife and I were in Kerrville to visit my son, Daniel Navarro, for a couple of weeks. While there I had the opportunity to visit and watch Daniel and work, Quick Lube Service at Stopple Ford. As a father, I could not have been more pleased with the kind and friendly way Daniel spoke with the customers and watched as he took care of their needs in a professional manner. If you are looking for great customer service, stop by and see Danie at Stopple Ford. You would not disappointed! By the way, tell him his mom and dad say hello!In full disclosure,

Review 87 (2024-01-26 - Rating: 5)
I drove all the way from San Antonio to look at a truck and Erik Schwartz made the drive well worth it! Exceptional customer service and attention to detail. Im definitely trusting Erik and the Team at Ken Stoepel Ford with all my future business!

Review 88 (2023-06-14 - Rating: 5)
This is my second truck purchase at Ken Stoepel Ford. I remembered what a great buying experience I had previously with Peggy, and was hoping for the same quality again. This time I was fortunate to deal with Steve Black, and again the process was professional, smooth, and very rewarding. Months ago I had mentioned to Steve what I wanted in a new truck, but wasn’t ready at that time to pull the trigger. He never pestered me, and waited until I called him to start the process. When I showed up at Stoepel Ford, the exact truck I wanted was onsite. Steve had ordered it, unbeknownst to me, and remembered details from our conversation 5 months prior. We came to a fair price, I got an excellent trade in value for my old truck, and picked the new truck up the next day! Both Steve and Tom, the business manager who I had dealt with before, were extremely courteous, competent, and professional throughout the entire process. I couldn’t be happier, and definitely will return to Ken Stoepel Ford for my next truck!

Review 89 (2024-02-23 - Rating: 5)
Needed a couple tire pressure sensors replaced under warranty. Logan got me in at Quick Lane in/out less than 2 hours! We are from Michigan down here wintering. I see why your dealership has a lot of 5 star reviews! Will use your dealership for future needs

Review 90 (2024-01-25 - Rating: 5)
My boyfriend and I had a great experience buying our first car. Gary Washinton helped assist us. He was patient and fast getting us approved. I recommend asking for him specifically, especially if its your first time buying a car.

Review 91 (2024-01-11 - Rating: 5)
My car salesman was Alex. I first found the car on Facebook and reached out to him. I drove from out of town to the Ken Stoepel Ford house having great communication with Alex every step of the way. He was willing to help me with anything I needed. I bought the car right before Christmas. Even after having some questions about the car once purchased, Alex did everything he could to help with my questions or concerns. I will definitely go through Alex again in the future when buying a vehicle. Thank you again Alex!

Review 92 (2024-01-13 - Rating: 5)
I had the most wonderful experience at Ken Stoepel Ford! I came in to get my inspection done and get my vehicle checked out, Julia and her team were quick to jump on it and get it done as quick as they could for me! I will definitely be coming back for another other needs!

Review 93 (2024-01-11 - Rating: 5)
Eric McCutchen and Alex Fields, I can’t say enough good things about these two guys! From staying late to answering all my questions, they went above and beyond with helping me with the purchase of my daughter’s first car! I highly recommend them if you are in the market! This is not my first purchase from Ken Stoepel and it definitely won’t be my last! Excellent customer service whether you are buying or using the service department! Thanks guys for always being so professional!

Review 94 (2024-01-24 - Rating: 5)
I spoke to Logan Landen regarding cost and alternate brand options of new tires and he was exceptionally helpful and knowledgeable. I will definitely be getting my tires and all future tires at Ken Stoepel Ford. And if you are a price shopper, he advised me that they will price match.

Review 95 (2018-06-28 - Rating: 5)
Found the perfect truck for me, a 2014 F-150 Supercab, which also meets with the approval of the dogs. I love my new truck, the price was definitely right, and Gary Washington is very easy to work with. Call him at Ken Stoepel Ford.

Review 96 (2024-01-15 - Rating: 5)
My husband and I have purchased more than 10 vehicles with Ken Stoepel Ford over the years. We have never shopped anywhere else. We just call Sam Hernandez and let him know what we are looking for and he finds it. He makes the process so easy from start to finish.

Review 97 (2023-12-23 - Rating: 5)
We had such a great experience here. Every single person we spoke with was so friendly . The sales person was Steve Black and he was so great with us. Steve made it stress free. He was great and knows his cars . We bought a Bronco for my grandson . He also enjoyed working with Steve .

Review 98 (2024-04-17 - Rating: 5)
Brian Hardy the salesman was incredible! Amazing buying experience! I live over 5 hours away and they did everything possible to make sure this deal happened. Also the GM Eric was incredible! Can’t speak highly enough of this place. Thank you again gentlemen!

Review 99 (2024-01-15 - Rating: 5)
My son and I purchased a 2021 Ford Mustang GT from Ken Stoepel Ford. I called and spoke to Alfred Hernandez, a salesman there and explained to him what we were looking for, within 2 days he called and said I have what you are looking for, lets make it happen! Alfred went above and beyond to make sure we were taken care of and that all of our car needs were met!! If you are looking for a new/used car, give Alfred at Ken Stoepel a call, you wont be disappointed!!

Review 100 (2024-01-16 - Rating: 5)
I love Stoepel ford, and especially their salesman Marcelo!!!! I’ve bought many vehicles from him, he’s a total pleasure to deal with and honest and extremely personable!! His used car manager Scott has always been super fair on my trade ins!! I’d recommend Marcelo and Stoepel ford to anyone!!!👍🏼👍🏼👍🏼👍🏼

Review 101 (2024-05-27 - Rating: 5)
Went to buy a car. Bought a car at Stoepel Ford. So glad I did! Exceptional care and attention by sales staff (especially Erik!). So happy with my new used car! Great job, Stoepel!

Review 102 (2023-06-10 - Rating: 5)
Steve Black sold me a beautiful f150 a couple years back. After the sale Steve black still calls checks in on me sends me birthday cards someone who takes time out of their day like that is a real one ☝️.The experience from the start was just wonderful he was very attentive, caring. He’s exactly the experience that you want at a dealership. I’ve been to other dealerships and went in circles. Not at Ken Stoepel they take care of you the whole way through!! That’s why I’m a Ken Stoepel customer for life.

Review 103 (2024-01-15 - Rating: 5)
Love the great easy buying experience at Ken Stoepel Ford. Sam Hernandez has always been our favorite sales man. Always willing to go above and beyond. We have purchased over 8 cars thru Sam!

Review 104 (2024-01-15 - Rating: 5)
All service team members at Quick Lane are friendly and provide great customer service. Daniel stayed open after closing to put two batteries in my truck. The leadership at Ken Stoepel Ford is unmatched and always hires wonderful team members.

Review 105 (2022-07-01 - Rating: 5)
We found a new F-150 at Ken Stopel Ford website a couple of weeks ago and worked with Steve Black on final estimated pricing and put a deposit down for the truck that was expected by 7/9/22. Truck came in early, got a call from Steve and he sent us the apps and let us know any other info we needed before picking up the truck. Came in the next day and everything was already checked and approved so all that was needed was some signing and we were done. Literally the easiest auto purchase we have ever made and everyone at the dealership were great and extremely helpful! Great job, folks!.We also use their quick lube service for our other cars and those folks a great as well! Always get us in and out when they say and very courteous!

Review 106 (2022-08-02 - Rating: 5)
I have always had a good experience at Ken Stoepel. My family has purchased five vehicles here over the years, with Charlie Alexander as our salesperson, and the customer service has been wonderful. Recently, Charlie assisted me with pre-ordering and customizing my own 2022 Expedition Max. I had to wait about four months for it to arrive, but it was worth the wait. Charlie kept me informed of any updates and setbacks so my expectations were appropriately managed. He was often very busy, but he was able to multitask to get the job done. Once delivered, my Expedition was perfect; within two business days my trade-in was completed and I drove home in my new car! Juan in finance was incredibly efficient; he was well organized and understood the importance of our time, and we had the finance portion completed in less than 30 minutes. As usual, I am extremely satisfied with my service and my vehicle, and will always recommend people to go see Charlie Alexander and Juan!

Review 107 (2022-09-21 - Rating: 5)
I don’t know how many cars I have purchased in my life but it would take me longer to think about than my deal at Stoepel took.When I say this was the best car buying experience of my life, I mean by a mile!Cecelia white was our salesperson and she made everything smooth as silk, she’s a champion. But everyone was awesome. The sales manager the finance manger, the parts guy, everyone! My wife loves her new Expedition and I’m still in shock at how smooth and professional everyone there was.Also it’s worth noting, they did better on price than the huge dealers that I shopped in Dallas, Houston, S.A. and Austin would. I thought I would get a better deal at a “volume dealer” but I was wrong; our local ford place, Ken Stoepel, was head and shoulders above everyone!Thank y’all for an awesome truck and an amazing experience.I found last dealership I’ll ever need!

Review 108 (2024-01-25 - Rating: 5)
Daniel took really good care of me this morning at the quick lane. I was dreading going in to get my car serviced to day, but he made it an enjoyable enough experience. I do wish theyd upgrade their beverage station-- for what they charge, they can afford to provide a little more in the way of refreshments while I wait.

Review 109 (2024-01-10 - Rating: 5)
Daniel Navarro at Ken Stoepel Ford in Kerrville, Texas, is an exceptional Service Advisor. His efficiency, friendly demeanor, and transparent communication create a positive and trustworthy service experience. Customers appreciate his commitment to resolving concerns promptly, making the overall service at Ken Stoepel Ford highly commendable.

Review 110 (2023-03-30 - Rating: 5)
This was the best car buying experience that Ive had except for buying my very first car. These are classy guys. They work as a team. They dont try to bend you over a fire and give you a fair shake fair price. They have the kind of attitude and mentality of old school times whereas to sell the customer 5 cars over 20 years, not just hard on one car. Alex is a good dude. Happy to say I made a friend with the salesman while buying a car. Rarely does that ever happen with any salesman!

Review 111 (2022-03-20 - Rating: 5)
The best remote experience I had buying a vehicle at Ken Stoepel Ford. Thank you Erik Schwartz, my car salesman, who made it a stress-free purchasing experience for my family & I, & for providing excellent customer service through the entire process.I live about 2 hours away, I sent pictures of my trade in vehicle & was offered a good trade in value for it. We proceeded with the financial work via text. It was a stress-free & smooth transaction. I went and picked up my car & signed final paperwork in about an hour & half. They WILL make sure you’re taken care of, I 100% recommend Erik & this dealership if you’re looking into purchasing a vehicle!!

Review 112 (2023-02-12 - Rating: 5)
I drove 3 hours from home to use this dealership. I waited a long time for my order (high demand Bronco) but the original order and model year changeover was an easy process and pick-up was a breeze. They also honored our original deal including the price protection from Ford. Mike Nobles and Todd Odom were very friendly and finalizing the paperwork with Juan in finance was a smooth process. I would not hesitate to do business here again. Shout out to the prep team for making the Bronco ready in a short amount of time.

Review 113 (2023-08-11 - Rating: 5)
My salesman was Sam. He did a great job of keeping me in the loop when I pre-order my Maverick. He checked in with me periodically to make sure I was still interested and to see if there was any other car I might be interested in. When my car came in he called me right away and he was already very knowledgeable about the Ford Maverick and spent as much time as I needed helping me with all of the functions of the car. I would definitely buy a car here again and hopefully from Sam

Review 114 (2023-08-30 - Rating: 5)
After losing our year-long disagreement (fight) on whether or not we needed a truck, my husband and I headed out from Austin to Kerrville to look at the one hed found online that was at Ken Stoepel Ford. I was grumpy and had plotted to convince him how awful the truck, the salesman and the dealership were after we looked at the truck. But my mood got lighter as soon as we walked in. Everyone at the dealership was so friendly. I really softened when we met Steve Black. He was just incredibly nice, sweet even, way low-pressure and had the patience of Job. My husband is a detail-guy and asked poor Steve a bazillion questions. Steve knew all the answers. We ended up getting the truck, my husband loves it, and I wish Steve were our next-door neighbor!

Review 115 (2023-05-02 - Rating: 5)
For over 3 years of searching for the perfect vehicle that offered luxury, economy, performance and the best that technology has to offer, I believe God lead me to an online ad for a vehicle at Ken Stoepel Ford in Kerrville Texas. Alex Fields ,Sales consultant ,answered my call that Saturday morning . I asked Alex about the 2022 Ford Bronco Sport I saw advertised. He told me it was still available.After a 3 hour drive from my hometown in Fulton, We arrived at The dealership, and what a beautiful establishment. The entire staff was friendly , clean and wore the same identifying logo shirts. Immediately we saw how organized and professional the entire lot is.Alex Fields met us outside , welcomed us in offered refreshments ,then we took our test drive.Alex extended us such courtesy and had the most friendly and upbeat personality, Such a joy to have someone of his caliber to walk us through this experience.We did not know that the Bronco we were driving is considered to be “Gold Certified.”Wow !, it is like buying Gold.After a few signatures, some paperwork, with Juan , We were able to purchase with our debit card the full price (cash) with our debit card. No financing. Yes , we did it ,Paid in full with a Debit card.Very good, for this 62 year old woman.I am now the proud owner of a 2022 Ford Bronco Sport Big Bend with less than 8000 miles .Everything I asked for , and more.Thank you Alex Fields for such a smooth and enjoyable experience. God is good. Amen

Review 116 (2021-10-26 - Rating: 5)
Ordered this 2022 king ranch from Gary at Ken Stoepel Ford. Great customer service, and called me as soon as my truck arrived from Ford.

Review 117 (2024-01-27 - Rating: 5)
Daniel in quick lane was extremely knowledgeable. He throughly looked over my vehicle, took care of my oil change, and had me out fast! Fantastic, in depth service -- I will be returning.

Review 118 (2024-04-03 - Rating: 5)
Searched around for months finding a ford dealer that was honest and transparent with their pricing, and that didn’t have mandatory add ons. I ended up buying my 2023 F150 here. Overall a great dealership.

Review 119 (2024-01-18 - Rating: 5)
Alfred is the absolute best salesman alive. He’s always ready to help not only during the sale, but after. I highly recommend him for all of your new and pre-owned vehicles.

Review 120 (2023-11-08 - Rating: 5)
Sam Hernandez took care of us from the get go. We flew in from Utah after much research to buy a truck from Ken Stoeple Ford. Sam made sure we had water and snacks after our flight and hour drive from the airport. The process went smooth and he walked us through the entire time. After we left the finance office, Sam took us out and once again went over everything making sure we were confident to get on the road. When our off brand phone charger failed to work to connect our phone to car play, Sam offered up his own Apple charger. We didn’t take him up on it, but what a guy to go that extra mile. Shout out to Sam Hernandez thanks so much!

Review 121 (2023-03-23 - Rating: 5)
Nothing but great things to say about Ken Stoepel Ford! Drove 5 hours each way to purchase my new truck and it was well worth it. Alfred took great care of me and had me in and out within 30 minutes, I would highly recommend giving them a chance at earning your business!

Review 122 (2024-01-19 - Rating: 5)
I bought a Lincoln MKZ from Nathaniel 2 years ago and I still love driving it everyday! They also have a wonderful quick lane that takes care of all of my car maintenance in a timely manner for me. Definitely buying my next car from here!

Review 123 (2024-01-17 - Rating: 5)
Have had nothing but excellent service at Ken Stoepel. I’ve purchased 2 vehicles at different times and the customer service was consistent. The salesman Marselo Chavez went above and beyond to facilitate the purchase. I would definitely recommend Marselo at Ken Stoepel!

Review 124 (2024-02-01 - Rating: 5)
I recently took my vehicle to get serviced at the quick lane. Daniel was so helpful and the service was beyond my expectations. His “Borat” impression really made my day! So Daniel is “very nice!” and I’ll be bringing my vehicle back again.

Review 125 (2023-08-01 - Rating: 5)
Gary Washington is a great sales professional. He walked with me through the buying process and made sure I was comfortable with the decision to buy a 2023 Ford Ranger. He patiently set up all the media items that I am clueless about. Ken Stoepel Ford can be proud to have a man of Garys caliber on their team. Thank you Gary!

Review 126 (2024-01-05 - Rating: 5)
Just purchased a 2024 Maverick and had a wonderful experience! Cecilia White was great to work with! She is very knowledgeable and down to earth, a pleasure to deal with. We will return and highly recommend 👍🏼

Review 127 (2024-01-30 - Rating: 5)
Alfred Hernandez did an amazing job assisting us in getting our new FORD truck for Destination! He is extremely professional, knowledgeable and above all witty! Thanks Alfred! We will see you for our next purchase!

Review 128 (2023-04-23 - Rating: 5)
Brian Hardy, he is an excellent person, he gave us the confidence to buy the truck with him, FORD must be proud to have a sales professional like Brian on the sales team, and hopefully we could always find a sales professional like Brian, when we buy another car...🙏🏻Also, all the finance and sales managers are very kind to their customers. I really recommend this place to buy your used trucks or cars, they are of very good quality and affordable prices.Brian H. & Ken Stoepel FordThank you!!

Review 129 (2023-03-01 - Rating: 5)
I had such a pleasant experience here getting my first car! Brian was so helpful and informative and thoroughly explained everything my boyfriend and I needed to know about the vehicles we were interested in. Very friendly staff, nice calm and clean environment and overall a positive experience for my first car/dealership! I would 100% recommend this business to anyone looking to get a vehicle, a huge thank you once again to Brian for helping us out and making this such a positive and exciting experience for us. Y’all’s kindness did not go unnoticed!

Review 130 (2021-12-27 - Rating: 5)
Respectful, fair, and straight forwardShout out to the great customer service from Zach, Brooks, and Micheal!I recently purchased a new F-150 from Ken Stoepel Ford and it was an enjoyable experience. I had been looking for a new F-150 for over a month. The month was frustrating due to dealers who were either not truthful or would play shell games where they would honor x-plan pricing but only if there was a trade in vehicle as part of the deal. I will let others make their own conclusions as to the reasoning for that stipulation but to me that stipulation had foul play written all over it.Now my interaction with Ken Stoepel Ford was outstanding and delightful! From my first interaction with Zach he was respectful and straight forward. He provided transparent pricing and was extremely helpful. The truck had just arrived that morning so they did not force dealer add-ons which really made me want to do business with them. Once the deposit was put down I then worked with Brooks Flory. He was great as well. He had everything ready for when I arrived and helped make the process smooth and easy. Lastly, when I worked with Michael Flores for the contract documents. Very nice guy who help explained all the additional options available. When I had a question about the contract he was knowledgeable and took the time to explain it in detail. It was informative but the key was that he was not pushy.One final note, I noticed a lot of people who left a review came to Ken Stoepel Ford from great distances. After dealing with many dealers in my local area and finding Ken Stoepel I can see why some many people flock to them. They are fair, straight forward, and treat everyone with respect. If anyone is debating what dealer to go with, stop and save yourself some aggravation, go to Ken Stoepel Ford!Thanks again for all your help! It was nice to deal with a respectful, fair, and straight forward dealership.Very Respectfully,Eddie

Review 131 (2023-06-29 - Rating: 5)
Ken Stoepel Ford is the place to go for all your vehicle needs! As a first time buyer, I was anxious about the process of buying a vehicle but they make it easy and transparent. Art Schoonover is the man to talk to! I walked in needing an F150 truck and he put me in the perfect one. He’s very knowledgeable, fought with finance to make me a deal, and got me in and out the door within 3 hours. I couldn’t be happier with Art and the folks over at Ken Stoepel!

Review 132 (2023-03-28 - Rating: 5)
Gary Washington was great! Our truck died on Hwy41, towed to Ken Stoepel, requested a trade in and Gary came through. We live in Buda, so all was done by phone. Went to pick up a new (used) truck with all we requested and within an hour we were driving it home. Very happy with our purchase.

Review 133 (2024-01-17 - Rating: 5)
Purchased new tires for Lincoln. Dan Navarro helped with that purchase and his ability to communicate price and whst all was taken care of on the car was excellent . I recommend anyone in need of tires or work contact Dan

Review 134 (2024-01-13 - Rating: 4)
In 2020, I bought a 2017 Toyota Tacoma from here. It had everything I wanted. It was white, lifted and had off road tires. The price and mileage were good as well. I live in New Mexico, one state over from this dealership. I was told Ken Stoepel delivered vehicles free of charge in the state of TX so I drove 50 miles to El Paso to pick up my truck. I usually pop the hood when I get a newer vehicle just to make sure things look good underneath. I didnt do that this time. Covid was at its highest and I just wanted to get back home. A couple days later, I finally got around to looking around the engine and the oil fill cap was missing, more than likely due to the oil being changed before the truck was handed off to me. The mechanic probably forgot to put the cap back on. Unfortunately, the 7.5 hour drive down here was enough for the motor to lose all of its oil and for debris to get in the block. The motor seized and was done. I called Ken Stoepel and notified them right away. Scott Snyder, the main manager jumped on the issue right away. At first, it seemed like a new motor was going to be installed which really got my hopes up. After a few days, I was told that getting a hold of a brand new motor wasnt possible so they were going to get me a refurbished motor from a company called LKQ. The motor was from a salvaged truck. They got it installed and gave me a generous 3 year powertrain warranty. In December of last year, my engine threw a code saying the crank sensor went out. I called Ken Stoepel to see if my warranty was still valid, which at that point, it was but it was 7 days away from expiring. I spoke to Robin Johnson this time and both him and Scott Snyder went above and beyond to make sure the crank sensor was replaced. Unfortunately, after getting my truck out of the shop, 3 days later, it started to show all of the symptoms of a bad crank sensor again. I took it back to Toyota in Las Cruces where I live and they ran a diagnostic on it. It turned out, my whole engine was shot. The ECM had lost communication with the vehicle amongst several other codes. I was informed that I would pretty much need a brand new engine put in if I wanted to keep the vehicle. I left my truck there at the dealership that day as it was no longer driveable. They bought it off of me for $7,500. It only had about 50,000 miles on the engine and both the interior and exterior were in excellent condition. The dealership ended up sending the truck off to wholesale where it would pretty much be parted out. My heart is broken; I had waited 17 years to be able to own my dream truck. I paid $25,000 into it and was down to the last $5,400 before it was going to be mine. I only got 18,000 miles/ 3 years out of the truck. I had learned a very hard lesson, and that is I feel that if I ever decide to buy another used vehicle, make sure it is certified used and ALWAYS check under the hood right away. I probably should have rejected the truck and tried to get my money back after I saw the missing filler cap. Im now stuck making payments on another vehicle for the next 7 years as I couldnt go without a vehicle. So by the time Im finished, I will have paid an entire decade straight into vehicle payments. Im doing this with no real income coming in due to becoming disabled with Lyme Disease since 2021. It is rough. Again, thank you very much Scott Snyder and Robin Johnson for all your help.

Review 135 (2024-01-11 - Rating: 5)
I told Alex Fields at Ken Stoepel Ford what my vehicle preferences were and he took that information and showed me ONE vehicle. Needless to say, it was a perfect fit! I was thankful that he actually listened to me and made buying my car the easiest decision ever!

Review 136 (2024-01-15 - Rating: 5)
Cecilia has been absolutely amazing from start to finish with any and all my interactions with her and Ken Stoepel! Purchased a 23 F150 Dec. 22 from her an she made the entire process seamless. Just placed an order with her for a 24 F250 and just as expected she comes thru with all the stops!!!!

Review 137 (2023-01-23 - Rating: 5)
I have a 2014 mustang and had to replace my headlight. Thinking I could do it myself, i tried but got myself in deeper than I anticipated. The service team at Ken Stoepel didnt hesitate and were so helpful. I didnt have any ties or purchase, just a guy in need of a little help. I cant say enough about what that says about this team!! Thank you so much!! Now my service center for sure!

Review 138 (2023-01-25 - Rating: 5)
Best Car buying experience I’ve ever had Marselo found the perfect truck and process was quick and easy! Highly recommend this guy is the absolute best!!!!

Review 139 (2023-01-24 - Rating: 5)
Purchased a Bronco, the wait was long but once the vehicle arrived the service and experience were excellent. Gary Washington was extremely helpful and responsive, quickly assisting with troubleshooting and answering any questions I had. Would highly recommend Ken Stoepel and Gary to any others currently looking for a new vehicle.

Review 140 (2023-03-30 - Rating: 5)
My salesman Alex Fields was fantastic. Knowing I was a recent widow and buying my car on my own was very patient and helpful. Such a pleasant young man besides be efficient. I stopped by earlier in the week to tell him what I was looking for and he got back to me in two days with the perfect car. Thank you so much Alex!

Review 141 (2024-01-25 - Rating: 5)
We were locked out of our vehicle. It was dark and threatening rain. We called Ken Stoepel Ford and Marselo Chavez came to the rescue with his bag of jimmy tools. He worked diligently for half an hour refusing to give up. Finally the tool hooked the latch and the door opened just a the rain began to pour down. He took the time to make sure we got the electronic lock reprogrammed properly then went out into the rain to test it for us. He did all of that knowing we didnt buy our Ford from Ken Stoepel. Marselo you were a Godsend! Thank you so much!

Review 142 (2022-08-17 - Rating: 5)
Best customer service that I have ever received !!!! I broke down between Midland and Houston on a delivery @ 3:30 pm with fuel problems. Closest Ford dealership was Stoepel Ford..thank goodness!!! Dave was awesome in getting truck back to Logan in Quick Lane (service department) and Logan went above and beyond in getting my problem resolved !! Richey did a fabulous job of getting me back on the road with his mechanical expertise by 4:45pm. Now take it I didnt buy my truck at Stoepel (my next one I will) but they treated me like a existing customer. Great team work!!! Appreciate it guys!!!

Review 143 (2023-08-06 - Rating: 5)
I hadnt bought a car from a dealership - ever (!) so it was a whole new experience. Even though there were extenuating circumstances beyond anyones control, the sales people (and others) were very patient and stayed with the process until it got done! Our salesperson, Alex Fields, and Ben Gardner, Business Manager, could not have been more helpful and gone to any further lengths to be of service in any way they could. Alex assured me that he is still there for us to learn everything about the car, which these days are loaded with challenges due to all the modern technology. And if youre old, this can be intimidating and stressful! So not only are we enjoying a new (to us) car, it is reassuring to know that Ken Stoepel Ford will be there in the future to assist in any way they can. So thank you, Ken Stoepel Ford, and Alex Fields and Ben Gardner in particular. -

Review 144 (2021-05-05 - Rating: 5)
My wife and I bought a used vehicle from Ken Stoepel Ford and our experience was the best we ever had. Our salesperson Marselo Chavez is the reason. He stayed late with us, let us drive the car twice, gave us all the info we wanted and then some. Absolutely NO pressure. He is one of the reasons we bought the car.Also, Juan Rodriguez made the financing and paperwork extremely pleasant and fast. Would recommend Ken Stoepel Ford to anyone because the way these gentlemen treated us!!!Mark NashComfort, TX

Review 145 (2022-08-04 - Rating: 5)
I have now bought 3 autos from Ken Stoepel Ford. I am so impressed with their costumer service! Especially from Charlie Alexander he has helped me make the right decision every time! When one of my cars was having issues he was able to get my vehicle looked at by the service manger. The car was unsafe to drive he was able to get me in another car to drive home. But was also so very helpful in finding my next perfect automobile!! If you are looking for a car sales man that has your been interest at heart ask for Charlie.

Review 146 (2023-05-24 - Rating: 5)
Thank you Erik Schwartz for making our new vehicle purchase smooth and easy. Ken Stoepel Ford has a great inventory of new and used vehicles with very friendly staff. I will definitely be back for any future purchases.

Review 147 (2022-08-22 - Rating: 5)
Ken Stoepel has been the best car purchasing experience Ive had. Twice now, and both times with Gary Washington. When I think of visiting a dealership in anticipation of purchasing a vehicle, it usually comes with a fair amount of stress. Not with Ken Stoepel and Gary. Gary makes the process friendly, easy and worry free. Id absolutely work with Gary again, anytime. You should too. Thanks Gary.

Review 148 (2023-03-30 - Rating: 5)
Had a smooth and easy experience with purchasing my new expedition. Erik Schwartz was our salesman and he treated us like family! Always love working with the Stoepel family, Erik, Capricia, and Juan went above and beyond!

Review 149 (2023-05-24 - Rating: 5)
Erik was great to work with. A no-hassle, no-pressure buying experience. We told him what we we wanted to pay and he made it happen. Great job! Well definitely ask for him the next time were in the market for a used vehicle.

Review 150 (2023-02-24 - Rating: 5)
Our first time to order a truck was an exciting experience made more so because of the sells and service staff of Ken Stoepel Ford. Gary was awesome to work with. He was there every step of the way. We have purchased 3 new vehicles in the last 7 years from Ken Stopel Ford and Im sure there will be many more.

Review 151 (2023-02-08 - Rating: 5)
We purchased our first truck with Ken Stoepel Ford during the COVID shutdown. Art Schoonover listened to our needs, identified the vehicle we wanted, and made the process seamless. He handled the entire transaction without any issues.Since then, we have ordered another truck and referred him to several friends, who all have shared the same feedback. I will continue to recommend Art and buy trucks from this dealer.

Review 152 (2024-01-11 - Rating: 5)
Marselo has taken care of me and my family for years now. Professional and awesome guy , highly recommend him for all your car needs. Process is always nice and easy with him. Personally the best in the business.

Review 153 (2024-01-24 - Rating: 5)
Daniel Navarro, the Quick Lane Advisor, was so friendly, helpful and knowledgeable. This made for a great experience getting my F-150 serviced.The coffee, snacks and TV news channel choice were also a plus.

Review 154 (2024-01-30 - Rating: 5)
I’ve bought many vehicles from Ken Stoepel Ford and I’ve always had great success with the process. Alfred has been my go to salesman for years and he never disappoints, very easy to work with and he will get all your wants and needs taken care of.

Review 155 (2023-01-28 - Rating: 5)
Had a great experience at Ken Stoepel! I bought a truck from Alfred Hernandez who couldn’t have been more helpful throughout the whole process. Was a pleasure to work with and highly recommend reaching out to him if you need a new vehicle!

Review 156 (2023-01-09 - Rating: 5)
Great deal and easy going transaction! Alex Fields was incredibly helpful and looking forward to working with him in the future !

Review 157 (2024-01-15 - Rating: 5)
Once again had a phenomenal buying experience yet again with Salesman Alfred Hernandez …. This is my second truck thru Ken Stoepel “because” of him . No one else I would trust even though he is a diehard NY Giants fan . Don’t hold that against him .LOLIf you want the best deal and to be satisfied with your purchase go thru Alfred Hernandez !

Review 158 (2024-01-31 - Rating: 5)
Our sales person, Sam Hernandez, sold me a new Escape that love. He was thoughtful, courteous, efficient, and knowledgeable. I would recommend him to everyone.Mrs Dorothy Amily in Kerrville

Review 159 (2023-03-04 - Rating: 5)
I had a great experience working with Eric Schwartz at Ken stoepel Ford. Hes a super down-to-earth in friendly guy. He held a pair of keys for me to be able to drive out to take a look at a truck all the way from Houston to be sure that I wasnt going to be making my drive for nothing! Definitely a rock-solid guy who Id be stoked to work with again.

Review 160 (2023-01-09 - Rating: 5)
My husband and I had been looking for an F250 in a particular color and had seen one at Ken Stoepel, at a recent visit. We stopped by on another day and Gary Washington approached us and asked us if we wanted to test drive the truck. We really werent going to purchase that day because we hadnt even cleaned out our trade in. He gave us a fair price on the trade in and we came back during the weekend and made the purchase. Mr. Washington is very professional and he didnt make us feel pressured. He kept in touch with us before and after our purchase. Juan in finance, also found us the best interest rate and went through the different warranty info. We are pleased with our experience at Ken Stoepel Ford and will probably be giving them our business with any future add ons to our new vehicle.

Review 161 (2023-02-15 - Rating: 5)
If you are looking for a vehicle, I highly recommend reaching out to Gary Washington at Ken Stoepel Ford. We go through a ton of vehicles, and he is the hardest working salesman I have worked with. My husband and I were upfront on the vehicle and the price we wanted, and he didn’t rest until he got it. After buying two vehicles from Ken Stoepel this year, we are now lifelong customers. Thanks Gary!!!

Review 162 (2023-02-15 - Rating: 5)
Gary Washington at Ken Stoepel Ford in Kerrville is outstanding. He understood exactly what I wanted in a vehicle and found the perfect fit. He stayed in touch after my purchase to make sure I was fully satisfied and help with any questions. I recommend him 100%.

Review 163 (2023-01-25 - Rating: 5)
My family needs to give Ken Stoepel Ford and the sales rep Marcelo that helped us with a new car for our daughter a BIG 5 stars!!! My entire family and extended family have bought all our cars from Stoepel for years and have always trusted them. We bought her a used car with lower miles in great shape, we had a few issues with it and immediately they went above and beyond to take care of it…Marcelo did not forget us once the car was purchased, he kept in touch with us and found a resolution to make it right and we will always appreciate him and Terry Massey for making everything right and VERY quickly. We are forever clients of Marcelo and Ken Stoepel!!

Review 164 (2023-01-25 - Rating: 5)
Awesome place to get yourself a great deal on a pickup truck. Worked with Marselo over the phone until I was able to drive over there from San Antonio. He took good care of me without any of the pushy salesman tactics you get often from car dealerships. Couldn’t be happier with my new f150.

Review 165 (2023-10-20 - Rating: 5)
Marcelo is by far the most helpful when it comes to car buying. He has been my families go to Ford representative. Although this time deal could not be done due to factors out of Marcelos control, his commitment is what made the difference, the fact that he went above and beyond is what makes this a 5 star interaction.

Review 166 (2025-02-01 - Rating: 5)
I want to thank Steve Black: Sales Consultant, Scott Schneider: Sales Manager, and Juan Rodriguez: Business Manager for an excellent used car purchase experience. From the beginning Steve answered all my questions about current car trade-in, car of interest, and financing with my credit union. He worked with me and my credit union loan officer to get the best terms for my intended purchase and shepherded the easy trade in process. During the final steps of purchase Juan Rodriguez answered all my financing questions and helped in the decision process for any extras. Juan carefully and easily explained all the documents and their purpose. Finally, after the purchase Steve spent over an hour explaining the details of the “new” car and its operation. He also emailed me video tutorials specific to my “new” car. I know who and where I’ll purchasing any cars from in the future.

Review 167 (2023-05-31 - Rating: 5)
Brian Hardy was Amazing!! I had called the dealership looking for a used car they had in inventory. I spoke to Brian and he told me the car was sold. A week later, I received a call from Brian letting me know that the deal fell through and the vehicle was back on the lot. Brian was fair and very responsive to all my questions and even helped me get the car delivered for my daughter’s 16th birthday. Highly recommend this dealership and Brian.

Review 168 (2024-01-15 - Rating: 5)
I’ve had the best experience with our salesman Marselo Chavez over the years my family and I have bought several vehicles from him. He always goes above and beyond for us along with his manager Scott! Even after the purchase he follows up with us and makes sure everything is going good.

Review 169 (2019-02-15 - Rating: 5)
People at the Ken Stoepel are very accommodating. The sales staff has been easy to work with and I have recommended the dealership to many people.The Quick Lane always takes care of the regular things that need doing and they actually call me back and let me know how things are progressing on things that take a little longer. That is service that you rarely get today.The Ford and Lincoln vehicles have been really reliable and I am pleased with the style and comfort.

Review 170 (2023-07-03 - Rating: 5)
We recently purchased a used vehicle from Erik Schwartz at Ken Stoepel. Erik, along with Todd Odom and Juan Rodriguez, were extremely helpful and went above and beyond to get us in to our vehicle. I would highly recommend working with them.

Review 171 (2024-05-29 - Rating: 5)
They are all local and in a small town has to work hard to keep a stellar reputation which Ken Stoepel does for anyone at any cost. Simply stated, buy and work with them and the service you receive will be just and fair.

Review 172 (2023-01-28 - Rating: 5)
I ordered a new F150 equipped just like I wanted. Alfred Hernandez is my salesman. He kept me updated on the status of the truck. Once the truck arrived Alfred had it prepped and helped me get the exact deal I wanted. This is the third truck I purchased from Alfred. I highly recommend Alfred and Ken Stoepel Ford.

Review 173 (2023-01-24 - Rating: 5)
When my regular car guy was out recuperating from surgery and I couldnt wait, Mike Hebert told Marcello Chavez to take care of me. I really dont like change but I will say Marcello did an amazing job. He took care of everything and all I needed to do was walk in and sign the paperwork. Even moved everything from my old vehicle to the new truck, insurance was taken care of.I was very satisfied with the entire process dealing with Marcello Chavez.

Review 174 (2024-01-15 - Rating: 5)
Had a great experience purchasing a car at Ken Stoepel. Everyone was very nice. I dealt with a polite young man named Nathaniel. Great young man.

Review 175 (2022-05-11 - Rating: 5)
This has been the absolute best truck buying experience I have ever had! Cecilia White was my sales person. She went above and beyond to keep me updated every step of the way as we had preordered a truck. She is very professional and super sweet. I have never had a great car buying experience until I met Cecilia! We took care of all business via phone/text. Juan Rodriguez took care of the financial side of things. Cecilia found out I had surgery the day the truck arrived and had it arranged to have our truck delivered and my trade in picked up. I want to thank both of you for helping us out with our dream truck. The truck is beautiful and the process being so easy makes it that much more enjoyable. I will be back for my next vehicle!! Thank you!

Review 176 (2023-01-07 - Rating: 5)
I know this is a crazy concept, but Ken Stoepel actually wanted to sale me a truck… I tried working with other dealers, but they wouldn’t follow through with their promises. I worked with Gary Washington and from the beginning he was someone that kept his word. At the time they didn’t have much inventory due to the chip shortage, but as-soon-as some trucks came in, he would let me know. Gary was extremely professional and even waited until everything was signed (9:30 pm) before leaving for the night. You won’t get this type of service from any other dealership. If you are looking for a car, give Gary a call, he will not disappoint you.

Review 177 (2022-08-02 - Rating: 5)
I hardly ever write reviews but I felt this experience warranted one.First, of all I would like to say when purchasing a vehicle, Marsello is awesome! No pressure and is willing to go above and beyond for you.Second, I had a not so good experience with the service department. Once it was made known that I was not happy with the service that I had received on an issue with my vehicles transmission, the service manager, Mike, reached out to me personally. He went above reproach to get my vehicle fixed and everything lined out. I have nothing but good things to say about him and his willingness to make things right and take care of me. True customer service!!!In moving forward, he had me work with, Cameron, one of his service advisors. Cameron was great on keeping me up to date on my vehicles progress and was very knowledgeable in communicating the issues that were wrong with my vehicle.These three individuals made the difference and I will most certainly be returning back!

Review 178 (2018-06-13 - Rating: 5)
I recently purchased a vehicle from Ken Stoepel Ford Lincoln and couldn’t be happier with the experience. Peggy Salazar is awesome and made the entire process so easy. We had a quick conversation on the phone about what I was looking for, and when I went into the dealership a few days later the exact car I wanted was sitting up front waiting for me. I took it for a quick test drive and by the time I got back I was ready to buy it. Once I got done with the paperwork, Peggy walked me through how to use a few new features that weren’t on my previous vehicle and then I was good to go. She’s also checked in with me a couple times to make sure I’m happy with the vehicle which is a nice touch. I highly recommend Ken Stoepel Ford Lincoln to anyone looking to buy a car. The entire staff is so friendly, knowledgeable and treats you like family the second you walk in the door. They truly put the customer first which is rare these days. If you do go in, make sure you ask for Peggy! :)

Review 179 (2020-10-13 - Rating: 5)
Bought a new truck at Ken Stoepel Ford this month and was very happy with the experience. Did my research online, service rep Eric Schwarz had the truck ready for test drive when I arrived at the dealership. He offered information and provided information without hovering or pressuring. Matt Duran in finance handled the purchase paperwork efficiently and in record time. Follow up phone calls and emails to see if all was well. Forty years of driving, eight vehicles purchased, this was the best car-buying experience Ive ever had.

Review 180 (2023-04-14 - Rating: 5)
I had a tremendously positive experience when I bought my new car 3 weeks ago. I would recommend Ken Stoepel Ford to anyone! I even recommended them to my sister and she went over and bought a car as well.You just can’t go wrong buying from Ken Stoepel Ford

Review 181 (2024-01-15 - Rating: 5)
I have bought, sold, traded, and bought again from Ken Stoepel and have been nothing but satisfied. Marselo and Ken Stoepel team treats you like family, which means the most in a small town like Kerrville. Ken Stoepel stays close to its roots and is always eager to give back to the community. When I do business with Ken Stoepel, I know I am investing in quality and I am investing my community. Thank You Marselo, and thank you Ken Stoepel!

Review 182 (2021-05-04 - Rating: 5)
Bought my new Ford Explorer and couldnt be happier. Steve Black is awesome. He is professional, knowledgeable, and no pressure. Very patient with me test driving several vehicles and deciding which one was best for me. The overall experience was great. Will recommend Steve and Ken Stoepel Ford to my friends. Will definitely go back for my next new vehicle.

Review 183 (2023-02-25 - Rating: 5)
Had a great Experience! Brian Hardy was a pleasure to work with ! Love my new car !

Review 184 (2021-12-26 - Rating: 5)
Been calling all over the country trying to find a new truck. Zero luck. Ken Stoepel had the next best used truck, so I flew in from Missouri. I’m impressed with how clean the truck was and their man Charlie took great care of me! One of the very few times I had a good experience at a dealer. Wish they all were this great! Can’t wait until I’m passing through again

Review 185 (2023-01-25 - Rating: 5)
Alex Fields was my salesperson, and he was a very pleasant young man to deal with. He was knowledgeable and easy to talk with. I will definitely come back to Ken Stoepel Ford when i am ready to buy another. Hopefully Mr. Fields will still be employed, for thats whom Id prefer to deal with.

Review 186 (2022-08-11 - Rating: 5)
Went truck shopping back in the winter and ended up ordering here through Charlie. He was great to deal with! No nonsense! and although Ford had several increases from the time the order was placed until arrival they still honored the agreed upon price from months prior. Not at all like some other dealers looking to capitalize off the current shortage. Well buying our next vehicle through here with Charlie. Thanks guys!