Benchmark Service

Located in Houston, Texas

Address: 1704 Etain Rd, Irving, TX 75060, United States

Phone: +1 972-790-3900

Rating: 5

Services

Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-09-19 - Rating: 5)
Jack did an amazing job on our upstairs media room Mitsubishi AC unit several years ago, and just recently installed a mini-split unit in our master bedroom. Now those 2 rooms are the coldest in the house and are actually keeping the entire home temp down to 72 degrees in this Texas summer heat and our central AC hardly has to turn on. Jack is very nice, knowledgeable, and honest. He spent a significant time to explain everything and will even give advice anytime I call. I would 100% recommend him for your AC/HEATING services!

Review 2 (2024-03-12 - Rating: 5)
Jack, William, and the entire Benchmark team were awesome. Back in April 2023 had a whole home system installed replacing the old central air and heat. The new system was a 4 zone system, run from a Mitsubishi Hyper-efficient 4 ton unit, which included a ceiling cassette for each bedroom and a ducted unit for the main living space. The install was great. The team was polite, and kept the install very clean. Happy to report that after nearly a full year of using the system I could not be happier. The system performs flawlessly, and the individual zones are perfect for those hot summer days or cold winter nights. Also a huge perk was the cost saving on the utilities bill. Would highly recommend the Benchmark team!

Review 3 (2018-07-19 - Rating: 5)
Jack and his team do outstanding work!! We are really enjoying our new mini split AC system for our garage. The whole experience was flawless. I had excellent communication with Jack from the start, and I really appreciated the upfront and very competitive pricing. On install day, he and his team were prompt and very professional. All of the wiring work and drainage setup was top notch. Jack has an eye for the details and made sure his guys kept everything tidy. If you are looking for an AC system, Benchmark Service really delivers a superb experience!! Cant recommend enough.Thank you!!

Review 4 (2018-05-15 - Rating: 5)
Jack is great to work with. Jack came out on a Saturday morning (how many contractors do that?) to give me estimate. Within a half hour he had explained everything to me. He gave full information and answered all my questions. We set a time for the next TuesdayJack and crew showed up this morning when he said he would be here. He and his crew of 3 young men got to work right away. It took about 3 hours to install my new ductless unit. They were very neat and tidy. They cleaned up after they were done. Once finished, Jack explained how everything worked and showed me how to use the remote.I am very happy with my new ductless unit! Jack does great work and I highly recommend Benchmark Service. Thanks Jack!

Review 5 (2024-08-07 - Rating: 5)
This team is excellent! Everyone involved was very nice and professional. William and Juan fixed my issue very quickly and even showed me what was going on and why my AC unit stopped working to begin with, and after fixing my problem William went through and gave me tips on how to maintain my system so that it doesn’t break like it did again. I would highly recommend them to anyone and will definitely be using them again if I have another issue come up in the future.

Review 6 (2024-05-27 - Rating: 5)
Jack and his crew are true professionals. The Mitsubishi electric unit is high value and performs exactly as described. Thank you.

Review 7 (2024-06-05 - Rating: 5)
William and Juan ran a new line set to my mitsubishi ducted split system as the builder installed line set was leaking. William and Juan are always professional, on-time, and only charge for the things I really need. Im always confident calling Benchmark and am thrilled I have a trusted A/C provider.

Review 8 (2023-09-26 - Rating: 5)
The Benchmark team led by Jack installed a hyper-efficient new Mitsubishi mini-split for us last week, for a small (10x10) home office that stubbornly always ran 4-5 degrees hotter than the rest of the house. I was extremely happy with Jacks very thorough consultative customer service throughout the entire experience.I had been dismissively quoted low-end units by 2 other companies which asked very few questions and definitely didnt pay any attention to what I was aiming to accomplish - I needed energy-efficiency, QUIET operation, and some type of app-based control. Jack spent at least 20 minutes alone talking through the tough installation scenario I had, carefully reviewed photos I had taken, etc.I had a very tight-quartered installation scenario, but the crew did a great job of working with me to figure out a creative solution to route/hide the condensate line through an adjacent closet so that I wouldnt have to deal with a noisy failure-prone condensate pump.Jack took extra time once everything was done to make sure I understood all the functions and maintenance needs of the system, as well as explaining how to make sure we receive the big (30%!) energy efficiency federal tax credit next year.Just a terrific experience overall, and I look forward to hiring Benchmark again when I finally decide to add a mini-split to our garage as well.

Review 9 (2018-04-28 - Rating: 5)
Jack, along with his son and nephew, recently installed a Mitsubishi ductless unit in my home recording studio and I couldn’t be more satisfied with both the product and their service. They were incredibly knowledgeable and their work was impeccable. I called multiple other local HVAC services and none would even return my calls, however I’m so lucky they didn’t because it led me to these great people. Installation was done swiftly and properly, and I have no doubt their work will hold up for years to come. They couldn’t have been more polite and the degree of their professionalism was of the highest caliber. I couldn’t recommend Benchmark Service enough. 11/10 👍🏻👌🏻💯

Review 10 (2024-03-18 - Rating: 5)
We couldnt have been happier with the entire process from first contact to installation. Jack took the time to explore multiple options for our installation and provided very clear and thorough quotes for each option. Communication was great. They arrived on time on install day and were very professional. We are very pleased with our installation. Thank you!

Review 11 (2019-12-21 - Rating: 5)
Jack and his son William installed 5 Mitsubishi ductless wall units in our home last year, and we couldnt be happier with the outcome! Not only did they do an amazing job of install, with tons of attention to detail, but the respect they showed for our home and the quality of work is beyond compare. Just this past week we had them back out to install an exhaust fan in our master bath, and once again they proved they are the best in town at what they do; no wonder they are currently the only Mitsubishi Diamond contractor in Dallas. We highly recommend Jack and his crew!

Review 12 (2022-11-19 - Rating: 5)
Jack Schmidt of Benchmark Service came to the rescue. We had a different vendor install a Mitsubishi mini split in our primary bedroom. After numerous calls and several years of adding expensive refrigerant, we needed to have someone competent to repair or replace our unit. Since our original vendor would not stand behind their installation even though the unit was still under warranty, we called Jack. He responded very promptly and as the largest Mitsubishi mini split installer in Texas he had the parts, tools, and staff to properly replace the line set and indoor unit which was installed poorly by our original vendor. In addition, Jack and Benchmark Service charged us much less for the replacement than we were quoted by the original vendor. Benchmark did the replacement with quality and at a reasonable price. They replaced the poorly installed line set, replaced the indoor unit with a new and improved model, and did it all for less than the original vendor wanted just to replace a part which would not have solved our problem. We are sold on Jack, our technician William, and Benchmark Services. They are our new go-to AC vendor. Jack and William we can’t thank you enough, we are very happy with your solution which is working great so far.

Review 13 (2019-03-11 - Rating: 5)
I was very impressed with my interaction with Jack from the beginning. He was confident in his experience but never pushy or high pressure. He and his sons came and easily installed my Mitsubishi mini split ductless unit in our garage in less than a few hours. You can tell they have done this hundreds of times before. They also did it for less than 2 other quotes I received. They were polite and cleaned up and they were on their way. My AC/Heater in the garage works great and is so quiet! So glad I chose this very quiet Mitsubishi brand model, and Mitsubishi was who recommended Jack as an expert installer in the DFW area. Jack even patiently taught me how to program it. Very happy with Benchmark Services.

Review 14 (2023-06-17 - Rating: 5)
Wonderful experience with Benchmark! Jennifer, Jack & William were all great to work with. I wasnt the best communicator through the quote process, but they were patient with me and responsive. The quote was competitive and other folks didnt come close in some research. The install was great - quiet and quick! (We have a two month old in the house and she wasnt disturbed at all.) The unit looks and works great.

Review 15 (2019-10-28 - Rating: 5)
Jack and his crew came out and installed a Mitsubishi wall unit for our master bedroom. They were very professional and treated my home with so much care. Couldnt even tell they were here until you looked at the new unit.What a great company and crew. I will be recommending them to all my friends, family and anyone who needs a heating and cooling expert.

Review 16 (2016-11-11 - Rating: 5)
Great service and quality! Jack and team showed up on time to install a ductless unit over the summer in my home office. Very happy with the AC! Its quiet and works perfectly.About 3 months later in the fall I did a small home renovation and the indoor unit had to be moved. I contacted Jack and he showed up same day within an hour to get everything moved so contractors could continue with their job. Ended up saving me time and money on renovation so crew could continue working.I would recommend Jack and his team to anyone. They have a great product/pricing, are very courteous, do quality work and show up on time.

Review 17 (2018-10-24 - Rating: 5)
Jack is by far the most knowledgeable HVAC technician Ive ever met. He has a deep knowledge of the inner workings of Mitsubishi units and will work to install the perfect unit for his clients needs. His team was extremely professional, hard working, and respectful during the entire install. To top it all off his prices were extremely reasonable.

Review 18 (2018-04-16 - Rating: 5)
I met Jack and his son William over a year ago to troubleshoot an issue I was having with a Mitsubishi Mr. Slim unit in my garage. They promptly were able to diagnose the problem and corrected things to like new condition. Seems the unit was improperly installed from the get-go. In retrospect, I wish I had used Benchmark Service to install the unit to begin with. Click the dealer locator link on the Mitsubishi website and you wont find but one Diamond Elite Contractor in our area. Theres a reason Jack has earned the Elite status.Fast forward to a few weeks ago where I approached him about installing a Mitsubishi unit in my Master Bedroom to act as an alternate to my central HVAC system. Instead of a Mr. Slim system he suggested the sleek and unobtrusive Mitsubishi cassette ceiling unit to ice down the bedroom at night. His bid was more than fair and as usual the work was performed in an efficient and professional manner.If I could choose 10 stars to rate Benchmark Service I would. Bottom line, good honest people that are a pleasure to have out to the house. Highly recommended.

Review 19 (2019-04-30 - Rating: 5)
A family member recommended Benchmark based upon years of great service. Like the other reviews here, we are very impressed with Benchmark’s work to install two new Mitsubishi systems in our older home. One system was to replace one we had bought new 12 years ago by a local service company that struggled to maintain the product they sold us and were constantly needing hundreds of dollars to repair. Benchmark arrived promptly each day, vacuumed daily at the end of each day, replaced poor quality ducting original to the house, removed all prior components, and are among the most courteous professionals we have had work with us. We are looking forward to a cool summer and reduced electric bills! We are going to use Benchmark for all of their services going forward!

Review 20 (2015-05-27 - Rating: 5)
My house is just a little over 14 years old. Our traditional unit was in need of replacement and my wife and I wanted to research other options regarding the heating and cooling of our house. We did all the online research we could do and decided to call Jack to get some first hand knowledge. A few months later we decided to take the leap with ductless throughout our entire house. We wouldnt change it for the world. Jack and his guys were clean, professional and courteous. They worked hard and were very efficient. I enjoyed having them around.

Review 21 (2016-04-20 - Rating: 5)
Jack and William clearly know what they are doing. After calling Jack and speaking with him in person, I knew he was the right contractor for me. He answered all of my questions and showed me the ideal solution for my situation.They installed a 3/4 ton mini split heat pump in my home office in a half day. Now instead of running my 12 SEER central AC system for my 2300 sqft house during my work day, I can run the 30.5 SEER mini split to heat and cool my office. This should save me some serious money and keep me more comfortable during the extreme summer and winter temperatures. His prices were in line with other dealers quotes but he includes a 12 year warranty because he is a diamond dealer with Mitsubishi, which is a huge plus (standard warranties are 7 years).The inverter compressor is very impressive because it doesnt turn on and off like a traditional AC system. It changes the compressor speed based on the demand, which keeps the room at a comfortable temperature all of the time while using a fraction of the energy of a traditional system. I have an energy monitor on my house and the new AC uses between 75-200 watts to keep my office maintained at 75 degrees. Even if I bump the temperature as low as it can go, I can only get it to consume 750 watts! On top of all of that, you barely know this system is running because of how quiet it is (even the outdoor unit barely makes noise at its highest speed).

Review 22 (2015-07-20 - Rating: 5)
1st class, professional service, products, and installation. Jack and his crew really know their stuff. I am very happy with the Mitsubishi split twin HVAC system that they installed a couple of weeks ago. Everything went exactly as they said it would.

Review 23 (2015-05-09 - Rating: 5)
The most honest, trustworthy service I have ever received and at a fair price. (Most good and honest guys like this are over priced in my opinion.) Jack came in and gave me a full assessment of my all units and how they were functioning and what the issues were(at no cost I might add). With the issues he found (and there were a few I already knew), he broke them down in small estimates in order of most important and how best to correct them. He even took one of my units home, fixed it over night and brought it back the next day (rather than trying to charge me for a whole new unit).I cannot say enough good about this man and his company Benchmark. If only there were more people like him in different industries. Getting things fixed and done at home would be much more simple and cost effective.I give Jack at Benchmark the highest recommendation!!

Review 24 (2020-08-29 - Rating: 5)
From the beginning to end this company is first rate. The proposal for central air and new furnace was well explained, with various options. Upon obtaining other bids, I chose this company, I found their service to be very professional, courteous and done all in one day. The crew were a great team, always answering questions and explaining the details of the install. I was extremely pleased and will highly recommend Benchmark Heating & Cooling to anyone seeking any of their services.

Review 25 (2021-06-22 - Rating: 5)
I reached out to Tony, who is a plumber I used in the past. He is now working for Benchmark, so right off the bat, I had full trust in them. Luke came out and inspected my AC and said I needed a new one. He went into the attic and pointed out why it died. The ductwork installed by the builder was not up to his standards, so he put in a request for a new AC and ductwork. Luke was very knowledgeable and I respected and appreciated his transparency and diagnosis.After giving me the quote, Luke set me up with a zero percent financing payment plan for 18 months. That was very helpful as this is a pretty big ticket project. I say that, but compared to other prices I’ve been given, this was the most economical.Four days later, Ryan and Michael came in to install the new AC and ductwork. These guys were kind and cleaned up everything along the way. Ryan was very responsive to my questions and told me what he was doing during the process. It was raining the whole day, so they made sure they wore shoe coverings not to track mud in my house.Both he and Michael were very respectful and professional. They were all very knowledgeable and they did a fantastic job.Oh... and the AC is so quiet and the temperature in my house decreased a couple of degrees within minutes of turning it on. Ryan was going back and forth to adjust the output to his satisfaction and they didn’t leave until it met his approval.I highly recommend this company to anyone looking for HVAC services. 5 stars and two thumbs up.

Review 26 (2018-04-24 - Rating: 5)
Jack, William and Michael were on time, professional, courteous and meticulous in their work. Cooling has been a huge problem in my home since we bought the house several years ago. I struggled to find a company who could competently address the issues and provide a solution. So glad I found Benchmark Service.

Review 27 (2015-05-07 - Rating: 5)
I have use Benchmark Service for over 5 years. Jack Schmidt was the first person to accurately diagnose and address my AC/ducting/insulation issues. He also assisted in a central air purifying system. He has always been punctual, accurate, ethical and reasonably priced. He has a strong knowledge of HVAC including the newer systems such as the ductless units. I most recently sought his services for maintenance on the existing units as well as issues relating to an addition to my home.I would strongly recommend Benchmark to anyone needing HVAC and air purifying systems.

Review 28 (2015-05-07 - Rating: 5)
Jack was able to move my hvac unit into my attic and free up space downstairs. While he was at it he also installed a new tankless water heater. I am so happy each day when I have endless hot water and each month when my electric bill comes and is at least $200 less than I was paying! Thank you Benchmark!

Review 29 (2016-07-06 - Rating: 5)
Benchmark is the best. I had 6 ductless ACs put in my house. They are so energy efficient and work perfectly. Very happy. I would highly recommend Benchmark. Jacks customer service is outstanding.

Review 30 (2018-07-25 - Rating: 5)
I had 3 different A/C repair companys come to my home to repair an intermittent problem and all 3 could not find the problem. The two technicians from Benchmark found the problem in 15 minutes and had it repaired before an hour had gone by. They were very polite and professional and the price was fair and reasonable. I will use them again and recommend them to anyone having a AC problem. Thanks Jack for putting an end to my problem. Robert

Review 31 (2015-08-07 - Rating: 5)
My AC works better than new. Benchmark fixed a poor install and even poorer maintenance by another HVAC company. They were polite. efficient and personable. Number one in my book. Highest recommendations for Benchmark Service.

Review 32 (2012-02-06 - Rating: 5)
Jack installed the Mitsubishi Mr. Slim Air condition and Heating unit in my media room. It is awesome and I would highly recommend calling Jack to get one in your media room.

Review 33 (2018-08-13 - Rating: 5)
Jack and his team are very professional, and did an amazing job on our Mitsubishi mini mplit A/C system. Hire with confidence.

Review 34 (2021-11-18 - Rating: 5)
I cant say enough how much I appreciate the attention I received. There was not a question they couldnt answer. A testament to the kindness of down home people easing your fears when making a purchase that large. I wish there were more businesses out there that delivered above and beyond on the promises made, like these people did. I highly recommend them, only wishing they did plumbing and carpentry as well!!

Review 35 (2015-05-12 - Rating: 5)
Jack and his crew are extremely professional and do a great job for us! They service our home and our business and we have always been very pleased with their work and efficiency. Cannot recommend them highly enough!

Review 36 (2016-03-15 - Rating: 5)
Jack did a great job with the A/C installation. He was prompt and finished the job on time. I would recommend him highly.

Review 37 (2015-05-07 - Rating: 5)
We have always received attentive service from Benchmark. Because of the high demand in the Metroplex area their quality work is that much more appreciated. Highly recommend.

Review 38 (2023-10-05 - Rating: 5)
Great team of people, clean work, and excellent follow up and communication skills. I would use them again in a heartbeat.