ARS Rescue Rooter

Located in Houston, Texas

Address: 8619 Wall St Suite 600, Austin, TX 78754, United States

Phone: +1 254-434-2444

Rating: 4.4

Services

Online estimates
On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards
NFC mobile payments
Credit cards

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-12 - Rating: 5)
Jose and Guillermo So these two guys came to my house to replace my water heater. They did a superb job. They were very professional and courtesy. They explained the operation of the new water heater. They came into the house and checked to ensure the bathtubs water was drained from debris. They are very knowledgeable and know what they are doing. Couldn’t have asked for any other guys to do this job. They wasted no time getting this heater reinstalled up and operational. They deserve ten stars ⭐️. Thanks Jose and Guillermo for an outstanding job.

Review 2 (2025-02-21 - Rating: 5)
Called ARS when we had a clogged pipe in our master bath that was backing up into shower, tub and toilet. From the first phone call to the job completion, the whole team was professional, communication was top notch and Miguel, our tech, was very knowledgeable and worked very fast. They came out on Sunday, did not charge a weekend fee and the bill was very reasonable. I would highly recommend. I will continue to use ARS for any future plumbing needs.

Review 3 (2025-01-30 - Rating: 5)
Employee was on time and took proper measures when in my home. After his inspection, he discussed what he had found with me Which was a halo unit that was not working. I discussed this with their office. He was knowledgeable about the AC unit. And heater and changed filters and requested that I do the same for my stealing filters. Discussed the halo unit not working, which I called the home office to get further estimates. He was very professional and seem knowledgeable in his field was very comfortable with him being in my home and working on my air-conditioning heating unit.

Review 4 (2025-02-22 - Rating: 5)
Jose and Guillermo did a great job! The installation was a little more involved than normal but they had great attitudes and installed the water heater cleanly. I price checked and if you do the one year labor warranty and purchase the equipment yourself, it is comparable to other companies that I checked.

Review 5 (2025-01-15 - Rating: 5)
Hi, the men that replaced my hot water heaters did a great jobCorey and Max are very knowledgeable and hard working. They are respectful and communicated very well. I was happy they finished in one day. The salesman that was here yesterday was excellent as well. Thank you very much for such good service! I appreciate your and your staff.

Review 6 (2024-08-27 - Rating: 5)
Jose and Guillermo did an amazing job of replacing our ancient leaking water heater. There were a number of unexpected challenges and they both worked through them with ease and made sure the job was done. Great customer service!!

Review 7 (2025-01-28 - Rating: 5)
Miguel and Jacob did an amazing job cleaning out our kitchen drain. We had a clog that kept coming back and they cleared it for us. Miguel is very knowledgeable and professional, talked me through my options, and was very courteous (they even wore foot covers in the home!). I will call ARS again if we need more plumbing work done.

Review 8 (2025-01-22 - Rating: 5)
Annual inspection at just the right time, revealed a coolant leak in the core of the air handler. To repair would be almost 5 grand.rest of the unit is 10 years old. Going to speak with a sales person and see about a new unit. The technician Dave was very informative about the problem and the best option. Also a really nice guy!

Review 9 (2025-02-01 - Rating: 4)
These guys came out as part of a HVAC tune-up promotion that Home Depot was offering. Technician was super kind and seemed (key word) to be very knowledgeable but, our AC no longer blows cool air after the very first time trying our AC. Everything was cooling just fine before.Edit:After headache with getting a hold of someone that would make notes and set into action a plan to fix the issue, we eventually got a resolution and they were very reasonable.-the issues themselves seem to be stemming from the call center they have. Caused a lot of frustration with not following through on what they said they would do but ultimately the core team at ARS did a good job.

Review 10 (2025-01-14 - Rating: 5)
We had a problem with our heater turning on and Roy Roberts from ARS came out and checked it out for us. He went ahead and checked over everything and checked all the safety measures to make sure everything was working properly and explained it all to us start to finish so that we understood what was going on with the heater. This is probably one of the best experiences I’ve had with ARS And their service technicians, He went above and beyond. I will definitely be asking for Roy Roberts again Should I need a heating Technician again in the future

Review 11 (2024-04-16 - Rating: 5)
This story begins with me installing new LVP flooring and drilling into the concrete slab to install anchors for a transition piece. Well I drilled right into a water line. I knew the fix wasnt going to be easy or cheap, and I was without water. I called a few other places on the night of this happening and they didnt even bother to call me the next morning to follow up. I then went with ARS on the recommendation of a coworker who works in the industry. They promptly dispatched John C. John was cordial, explained the process, and was upfront about the cost. He worked to chip through the concrete and find the hole I accidentally drilled. He also confirmed my suspicions that this pipe was WAY too shallow when the house was built. Furthermore, he took care of my concerns about the tile being damaged in the process and even used hand tools as needed. Everything went as planned, and I was hooked back up with water in about 3-4 hours. ARS price came in at half of a local big competitor that had some goofy subscription plan they tried to sell me to lower the price. John deserves praise for his work, and I would trust him with all of my plumbing needs moving forward.

Review 12 (2024-08-09 - Rating: 5)
The two young men were a great team! One inside the other outside. Worked consistently all day. Helped me set up thermostat on my phone.Ars is luck to have them both very professional!

Review 13 (2025-02-27 - Rating: 5)
In a time when people are in a hurry to get the job done and complete the bare minim6m, I was able to experience service to its fullest. This technician was thorough, knowledgeable, and answered all my questions completely. I am grateful for the

Review 14 (2024-11-14 - Rating: 5)
Roy Roberts was able to add our second home after completing a home check up on our first home. He did an excellent review and provided advice on what we need to be aware of in the future. We appreciate that he took the time to look at our air filters and cleared the drain lines. Great job Roy!

Review 15 (2025-02-21 - Rating: 5)
I am very please with David Todd inspection visit to my house to confirmed my concerns about some technical issues I recently became aware of on the newly installed HVAC system by ARS. The purpose of the was to corroborate some technical issues with the installation of the outside unit.1. Too close to the wall.2. Directly in front of the exhaust of my dryer; this is causing lint buildup on top of the unit hardware and side walls.3. The unit is shifting to the edge of the plastic platform it sits on. It is too close to the edges thus causing friction to the pipes and electrical wiring.These are the three main concerns David identified during his visit. He was very concerned and took photos of my concerns as a home owner. He prepared a detailed report complemented with pictures and informed me that the report will go to an ASR representative who will review the report and make a decision. David made me feel comfortable in the sense that his report will be taken seriously by his higher ups thus prompting action and rectifying the technical issues to my initial complaint.

Review 16 (2025-02-21 - Rating: 5)
I can not say enough nice things about ARS. The employees were very professional from the estimator to the installers. Installers were very careful and very knowledgeable. They went to great lengths to help me through the process. Thank you !!!

Review 17 (2025-02-05 - Rating: 5)
My first ever plumber issue and so glad a coworker recommended ARS. James and ARS team are amazing! They worked me in, fixed my issue promptly and were delightful from start to finish. They will be my plumbers for life!

Review 18 (2025-01-04 - Rating: 5)
ARS/Troy the technician came out Saturday afternoon and checked out the Lennox Unit and heat pump in preparation for cold snap coming next week. Was very pleasant and professional gave me a list of things that need to be done. Would definitely recommend his service.

Review 19 (2025-01-24 - Rating: 5)
The guys did an excellent job (Guillermo, Euwler and Luis) very professional, quick and explained everything.Excellent Service and I will recommend them 100%

Review 20 (2025-01-26 - Rating: 4)
Jeremy was very professional and helpful. A lot of the prices on suggested services were i thought extremely high. Maybe they were on par with other companies but still too high for me. Jeremy was informative but not pushy. What he did he did well.

Review 21 (2024-12-03 - Rating: 5)
The Black Friday Deal at Home Depot for an AC Tune-Up was an amazing deal! On top of the great savings, Roy from ARS was awesome! He explained all the things he checked, how they should be functioning, and how he confirmed that they were functioning properly. I have no worries that I wont be warm this winter. Thanks so much, Roy and ARS Rescue Rooter.

Review 22 (2025-01-07 - Rating: 5)
Arturo, was professional in every sense of the word, he went into detail of what was the issue with the heater, he also explained to me some options on wish way to go and what could be beneficial for household needs. I truly appreciate the customer service I received from Arturo! I will continue using ARS and would recommend ARS services to my friends and family!

Review 23 (2025-02-12 - Rating: 5)
We are on a plan with ARS where they come out twice a year to check on our HVAC units. When they came a few weeks ago, they discovered a huge leak in our plenum which was causing us to lose heat, use our unit more and have huge electric bills! Jeremy, the tech who came out to do the check gave us a quote on replacing the plenum, cleaning the blower wheel, and other services that would make our system more efficient.I scheduled the service, and a few days later, technicians Michael Barrera and Jason DeBose came out and did the work. They did a fabulous job of rebuilding the plenum and and redirecting the duct. They were very thorough in explaining about the importance of clean filters, and I learned things about my unit I didnt know. They were super helpful and really seemed to be enjoying their jobs. I value good customer service a lot and I definitely feel like I got it at ARS. I highly recommend.

Review 24 (2024-12-01 - Rating: 5)
I called this company and had same day appointment. The technician Roy Roberts was very professional. He took his time to take a look at my two units and explained things he noticed in ways that made sense. He found one problem with one of my systems and he made several recommendations on how to get it fixed. Overall it was a great experience.

Review 25 (2024-11-21 - Rating: 5)
Jeremy Miller came to my house today for my heating system check. I was so impressed with his knowledge, efficiency and courtesy! I wish I could have him back every time. Having a service contract with ARS makes me feel confident any problems will be dealt with before they become major issues. Jeremy gave me some good tips for keeping my system running efficiently and cost effectively. Thanks ARS!

Review 26 (2025-01-14 - Rating: 5)
Our service man was very positive, polite, and experienced in doing his job. He checked everything quickly and explained his process and what he needed to do to be sure our equipment was running efficiently.Thanks

Review 27 (2024-10-28 - Rating: 5)
My A/C went out yesterday afternoon and Roman and Cole responded very quickly and did a great job of walking me through my options. Austin and Saul arrived on time this morning, replaced my system and had my house cooled by early afternoon. Terrific customer service and professionalism at every point in the process and I would definitely use this company again.

Review 28 (2024-12-09 - Rating: 5)
Well it took a bit to get here, BUT we made it. we were having continuous problems with our heater system...no one could figure it out! lots of cold nights..but then Roy Robert showed up! with his expert eye and years of experience Roy quickly recognized an obscure problem no body else could see. Knowing what he knew and seeing the problem before, he adjusted, cleaned and realigned my gas assembly and Wow suddenly success! and has worked like new ever since.Thanks Roy!..you saved my marriage!! keeping that dude number!

Review 29 (2025-02-23 - Rating: 5)
Provided great service on short notice on a sunday morning. Diagnosed my issue with a reasonably priced service charge. Would definitely recommend.

Review 30 (2024-12-19 - Rating: 5)
I always have such a good experience. They are so efficient and knowledgeable and don’t try and sell you what you don’t need. From the person you call for the appointment to the person that comes to your house, they understand the stress and urgency and are really kind and understanding. I couldn’t recommend more highly.

Review 31 (2025-01-30 - Rating: 5)
I needed to have my HVAC replaced, and Kathryn P. walked me through all of my options, answered all of my questions, and checked in on me after the new system was installed (which was super quick). I know if I have any questions I can reach out to her anytime and she will provide me an answer or find someone who can. Thank you, Kathryn!

Review 32 (2024-12-20 - Rating: 5)
Troy, the ARS technician did a great job! He was thorough in explaining everything and is very knowledgeable, answered all our questions in a courteous manner. My husband and I liked him and would ask ARS to be our permanent technician.

Review 33 (2024-10-06 - Rating: 4)
I have used ARS for my a/c work, and even had a Reme Halo installed earlier this year, but I needed an outside faucet leak repaired and their prices were ridiculously high. My plumber charges $225/hr and it would have been half the price to use him. It took less than 45 minutes to repair. Since I had waited over 4 hours for them to arrive, it being their last call on a Friday, and my faucet still leaking, I didnt have much of a choice, I had it repaired. I could have paid my plumber for 2 hrs. of work and still been cheaper than what they charged. They did a good job, but I will Never use ARS again for any plumbing issues!

Review 34 (2024-10-24 - Rating: 5)
Roy Roberts arrived and did a great job! He checked all the things, and he explained things very well. Seems like a hard-working person who cares about helping out and doing a good job. Very positive experience!

Review 35 (2024-12-22 - Rating: 4)
The tech was knowledgeable and explained what was going on with my system. I feel CS should be informed if the Tech is running late or management should call the customer if the Tech is running behind. That way the can plan their day. Better yet the customer should have to keep calling for an update.

Review 36 (2024-12-13 - Rating: 5)
The technician was very courteous and professional. There was nothing wrong with the HVAC but he took the time to double check and explain what could go wrong and how to detect it. Have always had good experiences with ARS.

Review 37 (2024-11-24 - Rating: 5)
Carl is a great technician. He did a great job and explained the details and analysis of his results. Iin addition, he provided recommendations on what I needed to do since my units are old to improve upon ed efficiency.

Review 38 (2025-01-28 - Rating: 5)
Roy Roberts came to do my system maintenance. He was thorough, professional, and extremely knowledgeable. He made sure to explain everything, and did so in terms I could understand. He answered all my questions and was a pleasure to work with!

Review 39 (2025-01-22 - Rating: 5)
Roy Roberts came out to do our heater inspection and was great! It was really bad weather for our area but he made the trip, was efficient, and very knowledgeable. Would recommend the service and Roy!

Review 40 (2024-10-08 - Rating: 5)
I’ve used ARS to convert my two water tanks to a tankless system as well as some general plumbing issues around the house. They are always so nice, informative and happy to explain the process. This past time my technician was Miguel. Such a nice guy! I’d highly recommend this company to everyone.

Review 41 (2025-01-21 - Rating: 4)
The gentlemen who visited was excellent, very diligent and communicative and explained what next steps would look like.Not his fault but I was told there was no charge for the initial diagnostic when I I booked so still arguing that with their head office.

Review 42 (2024-12-26 - Rating: 5)
I was missed during the week and ARS had a tech at my home within 2 hours of my call. I had a plumbing problem as well. The 2 techs helped each other and got my HVAC maintenance and plumbing problem completed in no time. Troy and Peter were incredible!

Review 43 (2025-02-03 - Rating: 5)
Peter was very professional. Cleaned up after himself and educated me when I asked questions! Great experience getting my first “tune up” on my ac system.

Review 44 (2024-12-19 - Rating: 5)
I called in early in the morning. I let ARS know my heater was out and it is cold. They scheduled me right away and in one hour they showed up. Mike clobb fixed my heater and explained to me what was wrong. It was all done in one hour and the unit is working. Thank you ARS and Mike for quick service.

Review 45 (2025-02-03 - Rating: 5)
The HVAC technician, Jason, was extremely thorough and I was most pleased with the heater check today. He even pulled out the ignition switch and cleaned it off so it would ignite thr heater promptly! Thanks Alex!

Review 46 (2024-12-03 - Rating: 5)
Roy provided exceptional service during a routine checkup. He detailed all of his safety checks and provided us with plenty of good information. Highly recommend!

Review 47 (2024-12-16 - Rating: 5)
You guys are the very best. I want 5 plus stars to go Carl and my salesman Richard. Thank you ARS. Youll forever have my references to anyone thinking about getting a service call or a new AC Unit.

Review 48 (2024-12-10 - Rating: 5)
The air condition technicians workd long n hard did not stop for lunch, water or bathroom.Steady n getting the job done. Informed me if still a few things like the electrician making a stop for the Fuse box. These gentlemen have taken pride n commitment to doing their job.

Review 49 (2024-10-08 - Rating: 5)
Problem was not solved b/c it ended up being a plumbing problem….not electrical. They advised me to go to the manufacturer since they do not service my product. It would have been nice to know that before they came, but I have no problem w/ the service call. The two gentlemen that came were very nice, polite & professional.

Review 50 (2025-01-13 - Rating: 5)
I had a plugged up waterline. This company was so quick to come and take care of the problem and give me a complete analysis on what future repairs would need to be made to repair the root system that had gotten into the pipes very professional people… I would recommend again.

Review 51 (2025-02-17 - Rating: 5)
The tech who came to the house did a great job, was very courteous, kept me informed and get the line cleared and working. Thanks to the coupon on their website, the price was super.

Review 52 (2024-08-27 - Rating: 4)
A/C went down on Monday. Called ARS and tech came out Monday around 8pm. Stated Compressor shot. And, because inside and outside units ran on outdated R-22 refrigerant, whole system needed to be replaced to current requirements. Comfort Advisor came out that evening to show us options. We chose a system. (We were told the new system would qualify for $2000 federal tax rebate). After installation, we did research and discovered our new system probably does Not qualify. Our system SEER2 has 14.3 rating and to qualify it supposedly requires equal to or greater than 17 rating. But...the ratings have changed every year recently...so understandable mistake. The installation team arrived on time and the removal of old and installation of new was completed in around 3 hours as stated.Follow-up inspection and electrical work done in friendly and timely manner. Overall...the work was completed timely and home is cool.

Review 53 (2025-02-13 - Rating: 5)
I can highly recommend Miguel and ARS to assess and repair our plumbing problem quickly and efficiently. They are honest, straightforward, and are professionals you can trust.

Review 54 (2025-02-23 - Rating: 5)
Tech was earlier than expected (huge plus)…he was easy to work with…explained everything thoroughly…got problem diagnosed and solved quickly…overall experience was great!’

Review 55 (2024-08-26 - Rating: 5)
The technician was very pleasant. He explained to me what he was doing. And he should me the airflow amount. Which he said was very good. I really appreciated his honesty. He also informed me that there would be a different kind of freeon coming out next year. Which I appreciate him for informing me of that as well. Which will help me make up my mind about upgrading my system. Thank you Kenneth you did an awesome job. Your company has a great employee, please do something to show your appreciation of him.

Review 56 (2024-11-22 - Rating: 5)
The team at Roto-Rooter has been such a great help with locating the leak in my home, repairing the leak, and mitigation. Since they are open 24/7, they were very quick to respond, knowledgeable, and professional. A huge thank you to Paul, David, Canon, Jude, Jacob, and all the other team members that helped!!

Review 57 (2025-01-15 - Rating: 5)
My experience with ARS was very pleasant. My technician Jeremy Miller was very knowledgeable, professional and friendly. He was able to answer all of my questions I had regarding my unit. Thank you so much, Jeremy.

Review 58 (2024-11-13 - Rating: 5)
The plumber was prompt, knowledgeable, friendly. Entire procedure did not take long (replacing an outside water faucet). Fee $eemed a little high contra$ted to the la$t time we had thi$ done (this wa$ our FOURTH replacement) but Im willing if it work$. It ha$ a year warranty. Confident ARS will $tand behind the guarantee.

Review 59 (2024-10-07 - Rating: 5)
The service technician, Shigang Fang, was great. He checked over our ac unit throughly and gave us the specific repairs needed. After we agreed to the repairs, he went to work right away and fixed it. It is now cooling very nicely again. Thanks!

Review 60 (2024-12-14 - Rating: 5)
My technician, Roy Roberts, performed an inspection of my HVAC unit. He was thorough and did an excellent job by diagnosing a complex issue. I am very pleased and impressed with his knowledge and understanding of my problem.

Review 61 (2025-02-09 - Rating: 5)
Jemaris was fantastic. He took the time to explain all of his findings, answer the entire families questions, and show the pictures of the findings. He also set up the next person to come by for an estimate on a new unit.

Review 62 (2024-09-04 - Rating: 5)
The professionalism of the team that worked on my project was not only impressive but such a pleasure. Their demeanor, attention to detail as well as expertise in their field was commendable. It was clear they understood the project and executed it seamlessly overcoming all the additional challenges a historic house comes with. Included in their attention to detail was the thoughtfulness and preparation they immediately executed by way of protective coverings for flooring, etc. and shoe coverings which protected my 125 year old wood floors.If I could, I would award 10 stars!

Review 63 (2024-11-25 - Rating: 5)
We are always pleased with our technician, Peter. He does a great job inspecting everything, explaining things to us, and is just very thorough and knowledgeable. A great guy!!!

Review 64 (2025-01-06 - Rating: 5)
Plumbing fix needed in kitchen. Called for appt and ARS came same day! Intake polite, Jacob easily fixed the issue ( back up of dirty water in sink and dish washer )( I did not know what I’d run into and I can’t dive under a sink anymore)89$ fixed it all!I will call them again

Review 65 (2025-02-27 - Rating: 5)
Same day, very personable and knowledgable and reasonable fee.I use ARS only and they have never disappointed me.great company

Review 66 (2024-09-17 - Rating: 4)
Jeremy is outstanding employee, he walks you through every step of the process. He explains to you how the whole A/C and the furnace works. He takes his time figuring out what causes the problem after finding the problem the he explains to you what needed to be done, repairs. Then he gives you options. He wants make sure you understand everything before mentioning to you any like price. Great experience!!!

Review 67 (2024-05-10 - Rating: 5)
Great job from start to finish. The technician and his team were very professional and did top notch work. I am 100% satisfied and my wife can now enjoy a nice long shower.

Review 68 (2024-10-11 - Rating: 5)
They came out installed a water heater, had problems because the water heater was defective and immediately fixed the problem by returning the product. The guy that came out was so friendly and explained everything we needed to know about it. Didnt rush us. Was very helpful. Definitely recommend this company. 5 stars 🌟

Review 69 (2025-01-19 - Rating: 5)
The technician is very helpful and welll-manners and he explain very well to help which to choose best my AC/heater to keep it last longer and safety for my family.. Micheal is good and highly rexommended to choose him if you need service!!!

Review 70 (2024-08-16 - Rating: 5)
I called for an AC service in the late afternoon and they were able to send Dan out just after 6pm the same day. He fixed the issue to restore cold air, ordered another needed part and was back the next morning to finish the job. Friendly, efficient, and straightforward!

Review 71 (2024-12-21 - Rating: 5)
Mike came for the service and he is thorough. Showed us the pictures he took from the unit and explained that we do not need replacing right now. Honest and dependable. Kudos to Mike!

Review 72 (2025-01-29 - Rating: 5)
Guillermo and Jose did a fabulous job! They were very kind and professional!

Review 73 (2025-02-07 - Rating: 5)
Jemaris was very professional and took great care to make sure maintenance on my system was golden. He was kind, personable and explained everything thoroughly. I need to call and set up another year for service appointments! What a great service package and thank you for making sure we keep my investment at tip top shape!

Review 74 (2024-10-11 - Rating: 5)
Albert and Jose were very professional and polite today. They communicated with us about the concerns with the initial install. They did a great job helping us today.

Review 75 (2025-01-27 - Rating: 5)
ARS is reliable and makes sure our system stays in top shape! Peter is very knowledgeable about our system and always pleasant.

Review 76 (2025-02-21 - Rating: 5)
They were so kind on the phone for dispatch and quickly came out to fix a pipe. Truly expedited the process and quoted a reasonable fix

Review 77 (2024-11-09 - Rating: 5)
Roy was awesome, he was very thorough with what he was doing and fully explained the reason and what should be expected from each step. One of the best technicians in the hvac area that I have seen. I highly recommend Roy as the technician of choice when using ARS Rescue RooterI stopped using hvac companies in the past because of shady unknowledgeable technicians but from now on I will be using ARS Rescue Rooter.

Review 78 (2024-12-08 - Rating: 5)
I was truly surprised and pleased with the technician. He was quite, fast & very knowledgeable of what was going on & needed to be done moving forward with our AC/Heather unit.

Review 79 (2024-09-17 - Rating: 5)
Marcos did an outstanding job of installing a new AC condenser and evaporator. I could barely see that he and his team were in my house.They completed the total job in right at four (4) hours. Very impressive.I appreciate the work Marcos and his team did today.

Review 80 (2025-01-15 - Rating: 5)
Just a maintenance visit but Shigang did a great job of addressing an ongoing programming error code flashing on the main unit. Very friendly and helpful technician.

Review 81 (2024-11-23 - Rating: 5)
Roy was great. He helped troubleshoot an issue we were having with our thermostat for when the heat kicks on and resolved the problem during our furnace maintenance.

Review 82 (2024-11-08 - Rating: 5)
I appreciate the job Roy did inspecting my hvac system. He provided me with the overall health of the units and recommended upgrades based on my system’s age.

Review 83 (2025-01-09 - Rating: 5)
Arturo was very professional, knowledgeable and detailed. He explained everything he had done and what needed to be done to our AC and heating system.

Review 84 (2024-08-17 - Rating: 5)
Our appointment was scheduled for the afternoon, but we receive a call asking us for an earlier appt; which was a pleasant surprise. Ricardo, although young, came and very patiently and respectfully heard our concerns. He worked diligently, answered all our questions in a very professional manner, and finish his work. Ricardo seemed very knowledgeable and did a very clean work.

Review 85 (2025-01-02 - Rating: 4)
The technician that we had is a great guy. This is the second time he been out because I request for him because he know what’s going on with the problem with our new AC hoping and pray that they fix it.

Review 86 (2024-11-17 - Rating: 5)
Very good experience using ARS. Jose came right out and found the problem and fixed it right then. He was very careful not to let my dogs out when coming in and out the front door, which I very much appreciated.

Review 87 (2024-10-03 - Rating: 5)
Installation of furnace done very professionally by ARS technician. This was quickly followed by the work to insulate the attic. Very satisfied with the results.

Review 88 (2025-01-25 - Rating: 5)
On time, professional, detailed explanation of what was done. Happy with the service plan to checkup heater in the winter and AC in the summer.

Review 89 (2024-12-12 - Rating: 5)
Extremely knowledgeable. Found the problem immediately and explained the problem and presented the solution. Weve had Diego Hoover before, and as always, very pleased with his expertise and personal manner.

Review 90 (2025-03-01 - Rating: 5)
The young man was very polite cleaned up all the work areas and honored the special price I was quoted A+

Review 91 (2024-10-29 - Rating: 5)
Thank you for having such a fine technecian. Roy did a thorough job while respecting property. He gave me a headsup on the new Halo for the unit and it was a pleasure to talk with.

Review 92 (2024-09-21 - Rating: 5)
Found out that my a/c went kaputts at 8pm on a Friday night… called ARS and they dispatched Domingo after his next call out. He arrived at 11pm and had us back up and running in 20 minutes. Professional, knowledgeable, got right to the problem nearly immediately, fixed and best of all slept in a cold house last night!!! Price was reasonable especially given a 11pm Friday night save-the-day call out.

Review 93 (2024-09-15 - Rating: 5)
Our air conditioner went out late Friday night. On Saturday morning Peter came out and fixed it right away. No upselling… it was a wonderful service call. We will use ARS for all our ac needs. Impeccable service! I’m so thankful that it’s fixed.

Review 94 (2024-09-17 - Rating: 5)
I thought getting same day service for my AC in this heat would be hard but fortunately I called ARS and a very nice technician came within an hour and half. Fortunately the issue wasnt serious and fixed promptly. Kudos to CSR Melika and tech Jeremy. Highly recommend ARS.

Review 95 (2025-02-01 - Rating: 5)
Very pleased with the work from Corey. He was professional, thorough, and he did not leave a mess. He was very friendly and extremely professional.

Review 96 (2024-09-24 - Rating: 5)
Very professional and helpful in the explaining of my AC issues. The technician was able to explain and gave realistic and affordable advice that was beneficial to me as a customer. Highly recommend.

Review 97 (2024-12-25 - Rating: 5)
Roy Roberts did the AC tuneup for our HVAC. He was very helpful and patient answering our questions. Would highly recommend.

Review 98 (2025-02-14 - Rating: 5)
We love our technician, Peter, and our sales guy, Bunny. Always professional and willing to go the extra mile to help us.

Review 99 (2024-08-04 - Rating: 5)
Typically I am able to run snakes through my plumbing and clear them. Paul was able to resolve a unique situation at my home.We were happy that our plumbing now flows well, preventative recommendations were shared, and my wife is happy that he cleaned up afterwards.Exceptional experience and results!

Review 100 (2024-06-22 - Rating: 5)
ARS gave us a next morning appointment, when others could not. They texted us to identify the technician and tell us he was arriving soon. The technician was friendly and knowledgeable, and identified the problem immediately. He had the correct part in the truck and fixed our AC within 30 minutes. He tested it to be sure all was well. He also suggested and installed a new part which will protect our capacitor from future failures. Billing was quick and he explained the costs very well. We are grateful for ARS and this marvelous AC technician: Mr. Hoover!

Review 101 (2024-08-12 - Rating: 5)
I could not be more pleased with ARS Rescue Rooter! Richard R. Did a superb job and he was kind, courteous, and delightful to be around! Also did an awesome job cleaning up and leaving the property in perfect order. I highly recommend.

Review 102 (2024-12-27 - Rating: 5)
The quality of service is far greater than what you would expect. Very classy and professional. The Representative was extremely knowledgeable.

Review 103 (2024-11-14 - Rating: 5)
I am really pleased with the plumbing service ARS offers, I had a very positive experience with the Plumbing Technician Ricardo, he did a great job with the outside water line on the back of my house…I would highly recommend ARS Plumbing and Air Conditioning company for any plumbing service and would recommend Ricardo Ramirez for your plumbing technician, you will be very happy and satisfied with his excellent expertise and his many years of experience!

Review 104 (2023-07-17 - Rating: 5)
Jose and his team were awesome. I hired ARS through Home Depot and it was handled professionally for the entire transaction, including dispatch. I will use them again and I recommend this company!

Review 105 (2024-10-29 - Rating: 5)
Excellent, professional service. Technician explained what he was doing and the results of the service call. And the best thing, he showed up in the time slot that was promised.

Review 106 (2025-01-07 - Rating: 5)
Peter was very friendly, polite, courteous & explained his findings from his inspection of my Heater tune-up

Review 107 (2024-08-11 - Rating: 5)
Diego is my hero. After 11 days of dealing with a home warranty companys technician, I called ARS. Diego worked diligently to identify my AC problems. He was pleasant to work with and showed me meter readings, etc. as he made the necessary repairs.Thank you, Diego!

Review 108 (2024-10-04 - Rating: 5)
Troy just checked my AC system. He was professional and personable. Troy also gave me some good tips and answered my questions. Great work!

Review 109 (2024-12-10 - Rating: 5)
Roy did a great job tuning up our furnace and explained all recommendations and future needs. Very satisfied

Review 110 (2024-05-08 - Rating: 5)
Richard, Max and Alex from ARS were great today. I needed a new water heater and Richard explained the problem and offered me a great solution. Max was a tremendous help with the installation and Alex checked my drains to make sure there was no clog. These guys were kind, professional, courteous and explained everything as we went along. I would highly recommend ARS for your plumbing needs.

Review 111 (2024-10-14 - Rating: 5)
Anthony the technician was very detailed and walked me through the repair process. First time using ARS and very pleased with customer service and the TEAM!

Review 112 (2025-02-21 - Rating: 5)
Micheal Barrera was very patient and he answered all the questions I had and take care of the units professionally.

Review 113 (2024-12-27 - Rating: 5)
ARS has professional and personable technicians, dispatchers, and customer service agents. The service plan is a good deal.

Review 114 (2024-11-23 - Rating: 5)
Roy Roberts was an excellent technician! He explained all the safety and technical procedures that he did on my unit. Thank you!

Review 115 (2023-10-31 - Rating: 5)
ARS, I completed my consultation on Sunday, 29 Oct 23, with patience, not rushed, everything fully explained, and went over the full process of what to expect for my project. I accepted the plan, labor, and parts warranty that comes with purchase, other options, and upgrades were offered to ensure I had the best options for my budget. The next day installation was completed on 30 Oct 23. They completed my entire AC replacement in a timely manner. ARS team was very polite, explaining my new system. Walk me through preventative maintenance measurements to keep my system running like new over time. The guys went over how to use my new thermostat, how to flush ducts, and how and when to change my filters. They even mentioned that ARS offers their customers an option for extended warranty pass the 10-year warranty, and option for home yearly service for a small fee. They treated my home with care like it was their own, even cleaned up after themselves and disposed of the old unit. I also received a military discount. On behalf of all service members and veterans, we are appreciative of that offer. If your trying to make a decision, on whom you will choose to service your needs dont hesitate any further , ARS is the team you want on your next project, my experience was white glove service.

Review 116 (2024-12-14 - Rating: 5)
Conor Fowler was the ARS rep who serviced my heating system. He did a great job and is a really nice guy.

Review 117 (2024-12-06 - Rating: 5)
Roy Roberts with ARS was timely, courteous, knowledgeable, and efficient. I will definitely request him when it comes time to tune-up the A/C.

Review 118 (2024-08-09 - Rating: 5)
ARS Rescue Rooter has never failed to impress. They are not cheap, but they are on time, and if no repairs are needed they tell you that no repairs are needed. Moreover, their techs will also advise you on how to best care for your equipment between their visits so you dont rack up costly maintenance repairs.

Review 119 (2024-10-24 - Rating: 5)
Raul was wonderful, thorough, patient and knowledgeable with my technical questions.VERY SATISFIED.He is an example of why I call ARS!

Review 120 (2024-07-06 - Rating: 5)
Very quick response when my HVAC had a slight problem starting the other day. Even though the problem did not return after the first time.I was overdue for a checkup so I continued with the service.For a very reasonable price the technician checked the system, said I really didnt need a new capacitor or contactor. Then he completely washed off the condenser coils outside and checked the air handler inside.ARS did the initial installation of this system (ordered via Home Depot) in 2019 and it has worked extremely well since then. This 1800 SF home is kept cool in the summer and warm in the winter better than any of my houses (9 of them) over the years.

Review 121 (2025-02-04 - Rating: 5)
Sean arrived early. He listened to attentively to my explanation of the work I needed and said about diagnosing and coming up with a plan to repair. I even went ahead and added the second project for him to complete. No problem.The resulting work is wonderful. my shower feels like new and it will serve me for many more years.

Review 122 (2024-10-08 - Rating: 5)
The Technicians were friendly and thorough. I appreciated that they did not rush through the maintenance visit and answered all my questions.

Review 123 (2025-02-26 - Rating: 5)
Guillermo and Jose were awesome to install my water heater..They answered all my questions!!Thanks Guys!!!

Review 124 (2024-10-26 - Rating: 5)
Royi performed a heating system check and tuneup. He was very professional and courteous. He explained all of the checks he performed and explained the results. He also detected that the Halo UV unit had a defective bulb and gave me information on replacing the bulb or installing a new product that they are starting to use. Thanks for the great work!

Review 125 (2024-09-23 - Rating: 5)
Conner was professional and communicated expectations very well. I was very happy with his work and willingness to fix our issue.

Review 126 (2024-07-16 - Rating: 5)
ARS was highly recommended by a coworker to help with our water pressure issues. We are pleased to say we agree to recommend them for your plumbing issues too. Our technician was knowledgeable and was able to get the water pressure cleared up.

Review 127 (2025-01-17 - Rating: 5)
The first and second technician was professional and friendly. They have great customer skills and are very knowledgeable.

Review 128 (2024-10-12 - Rating: 5)
Thank you Alex James for our in home assessment. We are reviewing your options and making a decision soon. We appreciate your thoroughness and will be in touch soon!

Review 129 (2024-06-18 - Rating: 5)
I found out my water heater had a slow leak. I knew which water heater I wanted as a replacement. When I went to the store to buy, I saw the offer of installation. That day, I was scheduled for an estimate the following day. The estimate was comparable to another estimate Id received but included water heater pickup and disposal. I scheduled a replacement and they came on Sunday, without additional charge. Christian and Jose were very polite and very efficient. They allowed me to ask questions while they were working. It was done in no time. Overall it was outstanding.

Review 130 (2024-06-01 - Rating: 5)
Daniel Banning was my ARS technician and I was very impressed with his knowledge, professionalism and expertise. Daniel did an inspection of my ac system and explained his findings clearly and provided pictures, as well as, a breakdown of possible repair options. I was very pleased with my overall experience . Thank you

Review 131 (2024-10-28 - Rating: 5)
David showed up on time. Professional, thorough cleaning of my furnace. Definitely asking for David in the Spring.Thank you,Reta in Killeen

Review 132 (2024-12-28 - Rating: 5)
Roy Roberts was a very friendly knowledgeable guy who came and checked our heater out. I would recommend him to anyone.

Review 133 (2024-11-03 - Rating: 5)
ARS sent service tech Connor for a promotional servicing.Connor was professional and informed me of the process along the way.Would definitely recommend ARS.

Review 134 (2024-11-27 - Rating: 5)
Great annual service and thank you to Roy Roberts for taking the time to explain how to make my unit last longer. Will definitely consider your suggestion.

Review 135 (2025-01-15 - Rating: 5)
We had to replace our HVAC unit last year. John Shaub helped us with doable financing. The instillation was smooth and professional.we just had our first PM done.Michael Barrera ( the tech) was easy to work with and very professional. All of the ARS folks have been great to work with. I highly recommend them. Johny

Review 136 (2024-07-31 - Rating: 5)
John was very professional and courteous with helping my family with a gas leak. John took the time to educate me and show me things to look out for when dealing with gas issues. I would highly recommend John to anyone who needs a great plumber!

Review 137 (2024-11-03 - Rating: 5)
Jason Dabose is the most thorough technician we’ve ever had look after our systems. Carefully checking the systems inside and outside our home, we are confident that every aspect of the units we rely on for our comfort is in the best working condition. Jason will be the technician we will ask for future service calls.

Review 138 (2024-05-28 - Rating: 5)
Wow Mike was great. My a/c conked out on Memorial Day and ARS sent out a technician even when it was a holiday and late in the day. The best thing is he had the right part on his truck. It was the capacitor in my compressor. Fixed it real quick and waited around to make sure it was cooling properly. Best part is it didn’t cost me an arm and leg. Thank you Mike and ARS. Have a great holiday I know I will nowSue

Review 139 (2024-04-13 - Rating: 5)
Appreciate the fast response to our plumbing needs - same day. The tech, Mark, was professional, courteous and detail oriented. We had another plumbing service need within the last few weeks and want to give much appreciation to the two techs that handled that for us in the same professional & courteous manner. Its great to know we can call ARS and get the jobs done in a professional and fast manner.Thank you for the great service!!

Review 140 (2025-01-31 - Rating: 5)
Michael Barrera did an excellent job performing HVAC system maintenance and installation of UV lights and the polarized electronic air cleaner. He was very professional, very customer oriented, very knowledgeable, provided quality work and answered all my questions. Michael also took before and after pictures of my system explaining his work as he showed me the pictures. This made it so much easier to understand what he did and why. I was also impressed that he was very neat and tidy, and thoroughly cleaned the system as well as the area where he worked. I highly recommend ARS and Michael Barrera!

Review 141 (2025-01-28 - Rating: 5)
Michael was very competent and expressed the work he did very clearly. I had the impression he’s a young man of integrity and a feel very assured that all is well with my h/vac.

Review 142 (2025-03-01 - Rating: 5)
The technician was very good at checking everything and he was fast and efficient.

Review 143 (2024-08-22 - Rating: 5)
Miguel Jimenez and his partner did an amazing job unclogging my guest bathroom sink and cleaned the lines. They were very polite, explained and showed me everything they were doing and left everything as clean as they found it when they left.

Review 144 (2024-02-12 - Rating: 5)
Everyone I spoke to and worked with was so helpful and very empathetic which was exactly what you need when dealing with a plumbing issue. They worked to resolve our issue as quickly as possible, and Sean P, our technician, explained everything he did and took preventative measures to avoid future issues. We were also immediately connected to another great company (dry force Austin) who handled our water damage and facilitated the insurance claim. I’m so grateful for the amazing service we’ve received!

Review 145 (2024-12-21 - Rating: 5)
Really good service, the technician Roy Roberts did a great job and was very informative during the whole process.

Review 146 (2024-08-09 - Rating: 5)
Troy was my AC tech, he was knowledgeable and professional. He arrived at the scheduled time and answered my questions and concerns. He even gave my son-in-law helpful information for Attic insulation.

Review 147 (2024-07-06 - Rating: 5)
A great experience. My AC went out and they almost got me in the same day. The best part was all the communication and openness to get my AC back running. The technican (Mike) did everything he could to find the part and found it. Good customer service doesnt go noticed.

Review 148 (2023-04-02 - Rating: 5)
Water heater failed in the middle of the night early Friday morning. We found this company through Lowes and contacted them. An employee came out on Saturday and explained options and provided an estimate. Technician (Corey) came on Sunday morning and removed old unit and replaced with a new one. See photo. Very pleased.