Airstar Services

Located in Houston, Texas

Address: 502 W Kearney St #1200, Mesquite, TX 75149, United States

Phone: +1 214-343-0911

Rating: 3.8

Services

On-site services
Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-26 - Rating: 5)
Hello, I have been working with Air Star Services since I have owned my home for 21 years. I have a maintenance contract with them and it has been worth every penny. Each time a contractor comes out for service, they are always knowledgeable and professional. They explain what they plan to do and provide feedback along the way. The latest contractor, Chris is fairly new the company but he still knew his job well and even recommended I replace my carbon monoxide detector since I hadn’t in 21 years. I have always been impressed with this company and Chris, the newby, impressed me today. Happy holidays to Air Star Services and the whole team. Peggy Williams, a loyal customer.

Review 2 (2024-11-01 - Rating: 5)
We had an ongoing issue of the HVAC unit dripping water due to a poor design and clogged P-trap. The location of the float switch did not allow the unit to shut off. Chris quickly diagnosed the issue. He installed a new P-trap and float switch which allowed the unit to shut off if the pan fills. Thank you Chris.

Review 3 (2024-08-16 - Rating: 5)
I am very impressed by Airstar. They helped me work through a number of complications with a home warranty issue with patience and advocacy. They were genuinely trying to help me however they could. Specifically, the customer service I received from Tiffanne, Kathy, and Keaton (technician) was unbelievably good and much appreciated.

Review 4 (2023-07-21 - Rating: 4)
Been waiting for 3 weeks for them to find the part to fix my ac unit. Meanwhile my house is 90+ degrees. Very little communication, no sense of urgency and I truly don’t even think they’ve looked for the part. Not happy at all and would not recommend.7/20-Update- They got the part and came out asap; the gentleman they sent out was thorough, patient, he explained exactly what was going on, he had to go back to his shop 2 times for parts and he never complained. I cant recall his name but if I had to rate the company solely based on my experience with him, it would be 5 stars. I can happily say we have air now after being without it for 3.5 weeks. I appreciate you making sure my system was up and running properly. I wish that it could have happened without me having to contact the BBB and hopefully no one else will have to suffer this long in this dreadful heat. Thank you Airstar!

Review 5 (2024-01-26 - Rating: 5)
Ask for Lance!By far the best experience with an hvac company. We were in need of an urgent blower motor replacement. Lance responded very promptly and when he arrived he got straight to work. He is professional and clearly knows his trade. He also cleaned everything up before he left. It’s like he was never here, but we have heat so he definitely was 😉. It’s so refreshing to work with an honest company that wasn’t trying to sell us anything we didn’t need. We had a problem and they fixed it! Knock on wood we don’t need to call again any time soon, but if we do, we know who we’re calling!

Review 6 (2023-09-14 - Rating: 5)
We have been customers of Airstar Services for many years. They saw us through hot summers with an A/C unit that was temperamental sometimes. They also installed a new unit for us that works great. Everyone has always been respectful and prompt in dealing with us. I highly recommend Airstar Services, as they are an honest and caring company who do a fabulous job.

Review 7 (2023-07-18 - Rating: 5)
HIGHLY RECOMMENDCrystal (receptionist) and Roger (owner) were communicative and accommodating. Dave (technician/supervisor) came out to fix a problem that another company had failed to fix--even after two visits. (in fact, the other company falsely told me I needed an expensive wiring job that wouldnt be covered by my home warranty--I didnt!) He accurately troubleshot the unit and had it fixed properly in no time. He was friendly, professional and efficient. Next time, AirStar is my FIRST call!

Review 8 (2023-07-15 - Rating: 5)
AIRSTAR came out as a response from our Fidelity home warranty claim. Chris checked the system out and found a freon leak that he was able to fix on the spot. He also replaced the air filter with extra filters we had in the attic. Stayed around for 30 minutes to make sure everything was blowing cold. Very professional. The only problem we had was they were scheduled between 1p and 5p, but did not show until almost 6p. Everything covered by home warrant, no up sell, no BS.

Review 9 (2023-08-10 - Rating: 5)
Had issues with keeping house cool. Two rooms were unbearable and getting no air at all. Tech arrived on time and did a complete inspection of unit and ductwork. He discovered a section had become disconnected in a very remote area of attic with only access to by crawling. He repaired the duct and then proceeded to adjust other areas for best flow. In all, it took 4 hours and now the entire house is cool even with the 100 plus Temps.Thanks for the time and attention to detail.

Review 10 (2022-10-06 - Rating: 5)
Tech was amazing from the moment he walked in our front door. Very friendly, patient and knowledgeable. He let me know exactly what he was doing every step of the way. I was so stressed with what I was told by other contractors might be wrong with my unit and he took care of it right away saving me not only money but peace of mind. So thankful to have came across this company. Highly recommend!!! Plus who gets to have Bruce Willis personally fix their AC :) Thank you David! Definitely requesting them again!

Review 11 (2023-05-17 - Rating: 5)
Who knew that Bruce Willis would be coming to to revive my ac after it died hard lol!!! My experience with the company started with the polite ladies Tiffany and Crystal whom scheduled my appointment soon as they received my work order and ended with the kindest most thoughtful technician that I have ever encountered . David came and got the job done, he even gave me some energy saving tips for the hotter months. Thank you Airstar, thank you David!!! I will continue to use you for all of my heating and air needs.

Review 12 (2024-08-16 - Rating: 5)
I was blown away by the kindness, the professionalism, and the expertise of the gentleman who came to my house and repaired my air conditioner. I will always us Airstar in the future!

Review 13 (2019-09-14 - Rating: 5)
I used Airstar through my Home Warranty (first time home warranty user) I was very suspect on the service and quality I was going to receive based on reviews I read from all of the warranty vendors. I chose Airstar and they did a really good job. My technician, Preston, was a 38 year veteran of the industry and was super honest and knowledgeable. He explained how working with the warranty company worked and set reasonable expectations. (note: working with warranty company you dont get same day service) Preston was great. I would definitely use them again. I just hope not anytime soon!

Review 14 (2023-04-10 - Rating: 5)
Dave from Mesquite Airstar was great. He looked so much like Bruce Willis, I couldn’t stop staring.His customer service skills were impeccable his knowledge and professionalism was on point. I appreciated the fact that he educated me as he was working as to what exactly he was doing. Customer service on that level is very rare.. I recommend Airstar. to everyone. You will not be disappointed.Veeta Frederick

Review 15 (2019-07-21 - Rating: 5)
Dinnertime Saturday, and had that sinking feeling when the house just got hotter and hotter, no matter how low we cranked the AC. With five pets, there wouldnt be a hotel or motel willing to take us, so we were going to be up a creek without help as the temp started rising fast in the Texas summer heat. I called Airstar Services; wed decided to purchase their service contract/club membership last year as it included a couple of annual check-ups and other benefits for a very reasonable cost. They had been extremely diligent in contacting me for a spring/summer seasonal check-up, but I kept putting it off due to work, vacation, etc. Now I was paying the price. I sheepishly called the main number, but the office was closed as expected. The message did offer an after-hours line for club members, so I crossed my fingers and dialed. A very sweet young lady (Haley) quickly responded. I felt bad, as I could hear she was a new mom, but she was extremely polite and efficient. She put me on hold for a minute, and got back on to let me know to expect a technician shortly. Within an hour, there was a ring at the door; Preston the technician showed up as promised ready for duty. 90 minutes later, cold air was flowing back into the house (I imagine this is a wake-up call that well be needing a new unit here soon, but for now, its working...). Preston fixed the issue, and we also received a sizable discount for being club members. I am grateful for such excellent service, especially under duress, and appreciate the professional treatment as well. Highly recommend.

Review 16 (2022-12-22 - Rating: 5)
The previous HVAC technician sent out by AC Wizard through American Home Shield initially said I need to replace my entire system due to a pre-existing cracked heat exchanger and AHS would not cover it. David from Airstar arrived to give me a second opinion and was extremely thorough in his assessment. Turns out our heat exchanger wasnt cracked and we just needed to replace a flame sensor & wire. David was very professional, personable and saved us thousands! We would use Airstar again!

Review 17 (2023-10-03 - Rating: 5)
David was great. He fixed our unit quickly, was very honest and you can tell he has a ton of experience. Will definitely be calling them for any future issues with my units. Thank you!

Review 18 (2023-06-18 - Rating: 5)
The visit was one of the best home visits ive ever experienced. He was very helpful and funny. He made everything understandable and him looking like Bruce Willis help too! Im looking forward to making my next ac purchase with this company because of him.

Review 19 (2017-08-09 - Rating: 5)
I had to have a very old system removed from my attic and have a brand new full system put into my house. The contact person from the company at every step of the process was professional, polite, informative and knowledgeable. The team that installed the new system left my house in such a way that you would not have known they had been there but for the new air return vent in the hallway. I was there during much of the install and they were professional, polite, knowledgeable and always willing to answer my questions. I can not say enough good things about my experience with this company. It was worth every penny to know that my a/c system was installed well and they take excellent care of their clients.

Review 20 (2017-05-31 - Rating: 5)
Using Airstar was a great choice. They were friendly, prompt, and determined to find why our AC wasnt working. Richard worked on our equipment and he did an awesome job. He found an issue technicians from other companies missed a number of times. I would highly recommend them!

Review 21 (2012-06-22 - Rating: 5)
My home air conditioning went out on a Sunday night and my home warranty company set me up with AirStar services. Im glad that they did. Jody took my call and was able to get me in the next afternoon. Their technician, Daniel, was very knowledgeable, courteous and professional. Daniel explained exactly what he was doing and why. He also took the time to give me sound advice on keeping my system running. Overall I would not hesitate to recommend AirStar Services to my friends and family and I will use them in the future for any cooling/heating problems I may experience.60618

Review 22 (2020-06-10 - Rating: 5)
Terry came out to service my HVAC this morning. I only called to schedule yesterday, so I really appreciate the prompt response! I really expected to have to wait at least a few days. I’m trying to sell a house, so I was definitely a difficult customer with an inspection report that had a number of tasks needed for the unit. He was so patient with me, and together we triple checked everything on the report. He was also very personable. I appreciate the service today, Terry!

Review 23 (2023-10-25 - Rating: 5)
As a property management company, we deal with several A/C issues. I was VERY happy with AirStar. They came out quickly and replaced the damaged part on the same day.

Review 24 (2025-02-27 - Rating: 5)
I’ve been a happily loyal Airstar customer for many years. I love thier premium programs that include maintenance and after hours plus weekend services that have been a saving grace several times over the years. Most of all, I love thier commitment to timeliness, real and earnest customer service and the empathy and kindness that seems to be lost in business these days. You can trust Airstar to give great advice and do their very best to do the right thing for their customers. From the way they answer calls, check-in frequently during the process, show up at your door well prepared to treat your home with care, explain the work, costs and timelines both in technical and layman’s terms, work with attention to detail and accuracy and speak with kindness as they complete the work, Airstar is absolutely a 5 Star organization worthy of its customers. I won’t work with anyone else for HAVC services, these are good people.

Review 25 (2022-11-18 - Rating: 5)
I had a great experience using this company. My tech, David, was fantastic from the moment he walked through the door. He was friendly, professional, knowledgeable, and very willing to answer any questions I had. I would absolutely work with Air Star again.

Review 26 (2021-05-04 - Rating: 5)
Technician Marvin came to my home to repair my Air Condition and was truly impressed. He educated me about what he was doing, very courteous and worked on my issue diligently without a fuss.He was unformed, introduced himself to me and went to work. I recommend Marvin to any homeowner looking for professional and excellent service this summer and everyday.

Review 27 (2022-10-19 - Rating: 5)
Very positive experience using Air Star through American Home Shield....got a call from Air Star w/in a day of posting request; technician (Jordi) came next day on time, fixed the heating system quickly and took the time to show me the problem and explain what he did to fix it; was professional and helpful.

Review 28 (2015-07-17 - Rating: 5)
Wow...they sent out a gentleman named Daniel that new A/C systems. I requested a tech to come out and check my Freon level in which case he did. But he also suggested that we remove our inside blower unit and let him clean it. We went with his recommendations and I am so glad we did. I unequivocally recommend these folks to anyone who wants an honest, knowledgeable company to do your HVAC repairs.

Review 29 (2020-02-17 - Rating: 5)
I had a great experience with Airstar. My heat went out in the evening and i called their after hours service and they sent a technician to my home within 30 minutes and got me fixed up in one visit! will definitely be using them again!

Review 30 (2020-01-15 - Rating: 5)
Our AC stopped working on the hottest day of the year and it was replaced as quickly as possible with wonderful, friendly service. We have a maintenance plan as well. Highly recommend. This company really cares about its customers.

Review 31 (2017-07-07 - Rating: 5)
Had water leaking from air vent in ceiling and bubbling up on ceiling while dripping. Called several companies with no luck. Finally called Airstar. The custmer service was extremely friendly and prompt. Daniel, the service technician, came right out, stopped the leak in the attic, and made repairs in less than an hour. The price was also very fair. Extremely happy that I called Airstar!

Review 32 (2021-11-11 - Rating: 5)
I was so please with David the tech he was awesome. Not only in skill but his personality was off Chart! Installers did an awesome job, used drop cloths and they cleaned up jobsite when finished. I was very very please!

Review 33 (2012-07-31 - Rating: 5)
AirStar has provided one of the best services that my family has encountered in the Dallas area. The technician, Daniel, was professional and reasonable about cost and options for our home. He showed up on time and was efficient in his work. You come across many swindlers in the AC business, but this company hires people who know their work.-Vernon Armstrong / Call slip # 61322

Review 34 (2020-06-12 - Rating: 5)
Airstar has been servicing our HVAC system for several years. They have been easy to work with and I feel like the work they have done has been fairly priced and of good quality.

Review 35 (2023-01-31 - Rating: 5)
Tech David resolved my house heating problem with professionally. He is very friendly . He is a gem for his company. Thank you Mr. Bruce Willis.

Review 36 (2018-11-29 - Rating: 5)
Great management and people within the company. They are honest and reliable and try to fit everybody in on the same day you have the problem if not next.they are very thorough when explaining what is wrong with the problem you are having and will give you the best price for A great job. i will always return to this company for all of my ac problems.

Review 37 (2023-09-29 - Rating: 5)
AC was out, David came over got it back running and even gave us some tips to help lower our electric bill a few bucks. Great service, very professional

Review 38 (2020-08-18 - Rating: 5)
My experience with airstar every time they come to fix something at my house is always a pleasant experience. The techs are very well-versed in what they need to do and quickly resolve the issue to be in and out quickly

Review 39 (2019-03-12 - Rating: 5)
I have been relying on Airstar for almost 6 years. I purchased a new system from them and got on their seasonal checkup program. Very pleased with their service technicians and their responsible staff.

Review 40 (2022-11-19 - Rating: 5)
This company is very professional. Polite, courteous & takes time to explain what needs to be done. They go above & beyond for the customer. I really enjoyed speaking with their customer service personnel. I highly recommend them.

Review 41 (2020-06-12 - Rating: 5)
We have had AirStars for almost 15 years and have ALWAYS had great timely professional service. You cannot do better than this company! I wish all my services were this great! Dianne M

Review 42 (2019-03-02 - Rating: 5)
I submitted a complaint to this business about poor behavior on the road by one of their drivers. The business owner took it into consideration and addressed the matter. Very impressive. Will look for an opportunity to do business with Airstar in the future.

Review 43 (2023-07-18 - Rating: 5)
Just had an appointment with Bruce Willis who was great informative and had great service. Bruce aka David kept positive vibes with jokes along with his great service

Review 44 (2019-05-26 - Rating: 5)
Rodney was amazing! They came to my house fast and he went above and beyond explaining things to us and fixing the issue! ty for taking good care of us!

Review 45 (2012-04-13 - Rating: 5)
We had our ac unit go our on us and we call airstar and they were able to come out the same day and fix the problem and get us up and running again. Thanks again

Review 46 (2012-06-05 - Rating: 5)
Amazing service by AirStar. I would recommend this service to anyone who is new to this area. They not only fix the issue, but also go a step in the proactive side to fix other issues. The advice given is on the point and very accurate.Thank you

Review 47 (2020-05-23 - Rating: 5)
Airstar has always given us excellent service. I think we have used them for about 10 years now....I refer you guys anytime I am asked. Thank you!

Review 48 (2020-08-16 - Rating: 5)
Hailey and the tech that came out were amazing. Called at 6:30am on a Sunday and a/c was blowing cold at 9:15am!

Review 49 (2022-09-22 - Rating: 5)
Sent out by AHS, they provided great service and were actually able to help out. I will call them if I ever needed help in the future.

Review 50 (2022-06-02 - Rating: 5)
Used them through my Fidelity warranty and they are top notch!

Review 51 (2020-05-23 - Rating: 5)
We have a maintenance with these guys and when we had issue with our A/C. They quickly respond. I would give them an A+