Empire Tools

Located in Houston, Texas

Address: 6327 W 34th St, Houston, TX 77092, United States

Phone: +1 713-957-8665

Rating: 4.5

Services

Small Business
In-store pick-up
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
Service guarantee
LGBTQ+ friendly
Quick visit
Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-09-13 - Rating: 5)
Been here twice and both times were to warranty out my Ryobi weedeaters. I had a gas one a few years ago that the engine started knocking and they rebuilt it but then I ended up selling it and bought an electric one and fast forward two years and the motor gave out on the electric one so I took it back here and they said it would more than likely have to be replaced since it was a common issue on them. A week later I get a call letting me know that they looked over it and determined it will have to be replaced so I go ahead and authorize it getting sent out and a week after that I get a call saying it was ready! I pick it up and its a new one but updated version of the one I bought since the issue on the original one was so common. Theyve saved me a few hundred dollars and will recommend them 200%! They have a big selection of tools and pretty sure have a tool for whatever you may need!

Review 2 (2024-04-16 - Rating: 5)
Had my drum sander not able to hold my sandpaper during episode of changing sandpaper. One of the clips no longer held tension of sandpaper, didnt know if fixable or user error.Called Empire Tools and James answered and was able to answer questions about the sander and we decided to bring it in and have the repair guys look at it. I drove from Navasota to store and James called the repair department and explained the situation and then Andrew came out to look at the sander in my truck. After examining the tool he was able to make quick fix (user error) to clip and it was able to hold tension. Both men very helpful, patient and explained things as discussed. Took sander home and put new sandpaper in and has been working great.Thank you James, Andrew and Empire Tools. Above and beyond. I certainly will recommend you and provide you all my future business.

Review 3 (2024-03-25 - Rating: 5)
I have a Ryobi power washer that has quite working. I was within the 3 year warranty and after contacting Ryobi I was referred to Empire Tool Co. I called Empire Tools and talked with James he was extremely helpful. He said he needed some additional information from me and then he would call me back to advise of a resolution to my problem. The next day he did call me back and said my concerns were addressed and Ryobi would be sending me a new washer the next week. This was some of the best customer service I have received by a company in sometime. Thanks to James and his common sense approach my problem was very quickly resolved. Thanks, Lynn

Review 4 (2023-08-15 - Rating: 5)
Best in-store selection, and great customer service as they will guide you in getting tools warrantied/serviced. They have helped me with tools I have purchased from Empire and elsewhere. Also, dont mess with them or your picture will end up at the front door.

Review 5 (2023-08-10 - Rating: 5)
Friendly and professional, customer-oriented, great customer service, great tools! Hector via phone and James in person were super helpful and informative. We spent three weeks trying to connect with Ryobi online and over the phone to get them to help us fix our broken weedeater and chainsaw—to no avail and with ceaseless frustration along the way! Then in less than 30 minutes, Empire Tools solved our issues.

Review 6 (2018-05-12 - Rating: 5)
Good experience at this store! Went in looking for a couple tools for work. Came out with what I need and a lot more I wanted for the home projects. Definitely was surprised at the wide variety of tools and equipment in that 1 building! Even had a automotive section that I couldnt stay out. Customer service was great pointed me in the direction of tools I needed with no fuss. Even dropped off a couple generators and power tools we were having trouble with at work while I was there. Prices were very fair and they called with in no time to pick them up my boss was happy. The gas tech knew what he was doing. He explained to me what caused the issue and how to prevent it from happening again. He even helped us load them heavy suckers after showing they worked. Good guy very knowledgeable! Going back today to drop my mower for repair hopefully I didnt destroy my mower its been awhile since i started it

Review 7 (2022-09-06 - Rating: 5)
Empire Tools has everything you need! My dad got a great deal on a Simpson pressure washer. James is knowledgeable and was very helpful. Definitely coming back for more supplies. Empire Tools is way better than Home Depot! Better prices and better deals :)

Review 8 (2023-08-17 - Rating: 5)
People working in the store are very friendly and helpful! They solved all our problems.James is great! A very nice and smart guy. Extranet easy to work with

Review 9 (2023-10-08 - Rating: 5)
I called this place after searching around for a tool replacement for work. James at Empire went above and beyond to help me out. He even retuned my calls and emailed me when he couldn’t get ahold of me just to give me a status update. Definitely recommend this place.

Review 10 (2022-09-06 - Rating: 5)
Finally found a really good tool store that I can run in and out of and get what I need! The convenience is what I like the most!! No overcrowding like the big box stores plus there’s no hassle with trying to find an employee . The staff is very knowledgeable and ready to help.I highly recommend Empire Tools for all your DIY or contractor/business needs!!Also they carry all the major brands Bosch, Mikita, Milwaukee etc…..

Review 11 (2022-10-31 - Rating: 5)
Having a hard time finding a replacement part for your tools Empire Tools is the best place to get it no doubt from my personal experience i give Empire tools 5 ⭐s. I also had a mower that was under warranty and they took care of the warranty process with no charge!! Thank you EmpireTools!!!!

Review 12 (2018-12-30 - Rating: 5)
Huge selection. They had an extremely hard to find 9mm hex lobe socket I needed to change my BMW brakes. No other store in 15 miles from my house had it. Bought a very nice Wilson vice for my workbench. Helpful and nice staff.

Review 13 (2023-06-20 - Rating: 5)
Very helpful and knowledgeable about the warranty on the mowers. I really appreciate their services and would really recommend them. Thanks Empire Tools.

Review 14 (2022-09-07 - Rating: 5)
Thanks to Andrew at the repair center for helping my dad repair his tools. He guided us through the process and also kept in touch. He got his tools back in a timely manner. Would recommend!

Review 15 (2016-05-27 - Rating: 5)
Changed my review after getting the details from Jame (grade A person), issue was with the warranty provider. There was some misinformation from an employee that caused some concern, but James was able to take care our concerns and made us feel that our business is appreciated. So far so good....

Review 16 (2017-09-28 - Rating: 4)
Went here for manufacturers warranty and the staff was very helpful from the moment I called and they resolved my case within a week. not once I had to call them to ask about the status of my case, they completed the process quickly and kept me informed every step of the way. will come here for any repairs on my tools

Review 17 (2022-09-11 - Rating: 5)
A humble neighborhood tool store that value honesty and business integrity and serve the local community well for nearly 50 years. Wide selection of tools with friendly staff. Worthwhile to support as a USA business.

Review 18 (2016-07-06 - Rating: 5)
Empire Tools has an excellent repair department and superb warranty service! They have a knowledgeable staff who go out their way to help! Very compatible prices! They have a huge selection of tools and displays! I highly recommend!!!!

Review 19 (2022-09-06 - Rating: 5)
If you need a demo hammer go to Empire Tool’s now!!! They helped my uncle with one and got him a very good deal. Friendly service and had other good deals too.

Review 20 (2015-05-30 - Rating: 5)
The staff was helpful and they have a selection of tools that will be hard to find anywhere else. I got a great deal on a screwdriver set there. I even mentioned that the price was probably too low and there was a mistake and they still honored the price. They have certainly won my future business.

Review 21 (2019-06-15 - Rating: 5)
I love it here. Its like a tool toysrus. Great selection if tools at competing prices. Very helpful staff. Always come in to get my tools repaired. Ive been coming here for years along with my father.

Review 22 (2024-03-07 - Rating: 5)
Wide selection of tools and pricing thats on par with online prices plus shipping. The advantage of buying local is that you get the tools you need right away.

Review 23 (2013-04-05 - Rating: 5)
We visited Empire Tools in Houston, TX in mid February on 2013 for their selection of specialty tools especially in the stone polishing department. When we walked in, we were a bit overwhelmed by the abundance of tools that were available. There is a gentleman there by the name of Ventura Lopez who helped us. I was surprised in the actual knowledge that he had in our industry. He helped us with selections. Every question we had was answered and if he couldnt answer the question immediately, he actually spent some time to research our questions in their catalogs to help us find the right tool for the job and not just sale us what they had on the floor. Since our purchases, we have received two follow-up calls from Ventura to see how everything was going with our products. This is the kind of service that all companies could only wish that their sales reps had. I give Empire tools a 5 star rating in tool selection and customer service.

Review 24 (2020-12-17 - Rating: 5)
Nice people, explained the product I was looking for very well and made sure I understand the difference between the different units. Even gave me a free gift with my purchase. A+

Review 25 (2019-09-07 - Rating: 5)
Ive come here for years. They have tools for most of your projects— automotive, carpentry, painting, plumbing, electrical and a lot of etc. You are greeted when you come in and quickly be told where what you are looking for is located. If you need a tool, this is your place.

Review 26 (2019-03-16 - Rating: 5)
Awesome tool place been going here for years..bought a dewalt tool on Thursday and it was defective. Called Ana and brought it back today and they exchanged with a new one in a flash..Thank you Ana and the Empire team...

Review 27 (2014-01-02 - Rating: 5)
Empire Tools quickly and professionally took care of my warranty problem. I am very pleased with the staff members polite assistance. First class job.

Review 28 (2023-10-04 - Rating: 5)
Every specialty item i ever needed i found right hereStill has that hometown feel to it unlike the big box stores

Review 29 (2024-01-01 - Rating: 5)
They are one of the best companies I have ever used. And I would recommend them to anyone

Review 30 (2023-11-16 - Rating: 5)
Nice people , great selection of tools and fair prices

Review 31 (2020-06-03 - Rating: 5)
They fixed my jet bandsaw in a fast timely manner, also very knowledgeable tool experts very satisfied with my experience and will come again.

Review 32 (2022-01-19 - Rating: 5)
Very knowledgeable and friendly staff! Lots of tools for the pro and homeowners, good quality tools too!

Review 33 (2024-07-25 - Rating: 5)
Great shop and customer service.

Review 34 (2023-01-21 - Rating: 5)
Best tool store in Houston, they have high quality American, European, and Japanese tools.

Review 35 (2023-04-20 - Rating: 5)
Dude for the mechanic a must to have 90° needle nose pliers they are in stock . THANKS EMPIRE TOOLS

Review 36 (2022-10-21 - Rating: 5)
Never been here but after looking at the pics, I wanna go if not to just meet the Makita girls lol

Review 37 (2020-03-05 - Rating: 5)
I have a question?Are these home Depot prices or more like harbor freight prices? I noticed they have famous brands but just curious

Review 38 (2017-12-06 - Rating: 5)
Called and spoke with James. Even though they didnt have the product they refered me to another company that should have it in stock. Very professional and helpful.

Review 39 (2018-12-31 - Rating: 5)
Very helpful, professional owners and staff. If they dont have what you are looking for, they usually can order it for you.

Review 40 (2021-02-18 - Rating: 5)
In a time of need during the winter storm, this family business stepped up and reached out to the community to provide supplies to people in need. Thank you, James!

Review 41 (2018-08-22 - Rating: 5)
Smart owner, great quality ; best tool store in TEXAS!

Review 42 (2018-07-06 - Rating: 5)
Great selection of tools they also repair equipment.

Review 43 (2018-05-12 - Rating: 5)
Great variety of tools and a lot of rare tools that came in handy in my life

Review 44 (2017-12-12 - Rating: 5)
They have any and every thing you might be looking for. Nice friendly personal to help you find what youre looking for.

Review 45 (2021-03-30 - Rating: 4)
Great place for tools but its pretty disorganized.

Review 46 (2023-03-08 - Rating: 5)
Great service, fair pricing

Review 47 (2023-06-06 - Rating: 5)
Good people, good customer service

Review 48 (2020-11-06 - Rating: 5)
Great store always has harx to find items

Review 49 (2017-12-05 - Rating: 5)
Great place every Tool you might need

Review 50 (2018-05-10 - Rating: 5)
The best place to buy tools in town

Review 51 (2016-03-05 - Rating: 5)
All I need to repair my Tools! Excellent.

Review 52 (2018-03-17 - Rating: 5)
Vast selection of tools

Review 53 (2020-10-30 - Rating: 5)
They fix Ridgid tools. Very helpful.

Review 54 (2019-05-03 - Rating: 5)
Outstanding selection, prices and service

Review 55 (2017-06-29 - Rating: 5)
Vast selection and friendly/helpful staff

Review 56 (2021-05-03 - Rating: 4)
Good selection. Helpful employees.

Review 57 (2018-10-10 - Rating: 5)
Good please to find especial tools

Review 58 (2024-02-16 - Rating: 5)
Excellent quality service

Review 59 (2023-09-22 - Rating: 5)
Great selection!

Review 60 (2015-03-01 - Rating: 4)
I as sample is the best store

Review 61 (2021-09-25 - Rating: 5)
Excellent customer service

Review 62 (2021-06-30 - Rating: 5)
Good personal attendance 👏

Review 63 (2018-10-20 - Rating: 5)
Always good service

Review 64 (2022-08-08 - Rating: 5)
Have everything you need.

Review 65 (2020-05-18 - Rating: 5)
As always these folks are on point!!

Review 66 (2020-11-05 - Rating: 5)
Great!

Review 67 (2020-09-14 - Rating: 5)
They have everything

Review 68 (2015-09-26 - Rating: 5)
Ventura is great

Review 69 (2020-10-03 - Rating: 4)
Good selection

Review 70 (2022-05-12 - Rating: 5)
Good service

Review 71 (2018-05-04 - Rating: 4)
Good

Review 72 (2020-07-15 - Rating: 5)
Very friendly

Review 73 (2020-05-15 - Rating: 5)
Very good place, attentive staff, very friendly. In short, if I could give them 10 stars I would give them because they know how to take care of the customer and explain the guarantee of each tool 👍👍