DEWALT Service Center

Located in Houston, Texas

Address: 1300 N I35E Ste 112, Carrollton, TX 75006, United States

Phone: +1 972-446-2996

Rating: 3.9

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-22 - Rating: 5)
Buy best tools in America cant go wrong this is a true value tool great product

Review 2 (2020-09-09 - Rating: 5)
I am grateful that I found this place and that the service was above and beyond. SAM took care of me. As soon as I walked in I was greeted and helped right away. She was courteous and willing to listen to my needs. I had 2 batteries that I was having issues with them. She was able to look up that they were still under warranty and able to replace them, FREE OF CHARGE. Wow!!! I felt such a relief that I didnt have to hassle with home depot anymore. I will now come here and get all my Dewalt products. Thank you Sam and the service center for making my experience a great 1.

Review 3 (2020-09-17 - Rating: 5)
I ordered desperately needed parts (the darn bolt) on Tuesday and it was in my hand on Wednesday. Thank you very much for your prompt service; better and faster than my online order placed on Sunday, which I still have not received yet.Thank you again for doing what you do.

Review 4 (2021-04-15 - Rating: 5)
Had an issue with the head on my DeWalt string trimmer. Stopped in and explained my issue and they gave me a new replacement head on the spot with no questions asked! Great customer service...

Review 5 (2024-10-07 - Rating: 5)
Grant was very helpful DEWALT costumer service need more representatives like this guy

Review 6 (2022-04-18 - Rating: 5)
Excellent service. I had a 20V battery pack that broke a corner piece of the plastic and just wanted to buy a new plastic body. The staff were able to change out my battery elements and put it into a used plastic body with no cost. Thank you.

Review 7 (2021-08-10 - Rating: 5)
I was presently surprised with the helpfulness of all I had the opportunity to work with. I had an new weed eater(Dewalt) that unfortunately only lasted one battery and then just quit working. I initially took back to the retailer but unfortunately thay were no help.so imagination my surprise when I was told no charge for repair. They did have to send out for new parts it took approximately 2 weeks tool is better than ever.

Review 8 (2020-01-07 - Rating: 5)
Very courteous and friendly sales staff. Well organized sales room. Brought in a planer that needed work and was very happy to learn I could trade it in on a brand new later model planer for a out the cost of the repairs that needed to be done. Left with a brand new tool!!Very happy I went to the authorized dealer!

Review 9 (2022-07-25 - Rating: 5)
Its a bit dirty, grungy, and has a dank faded grime totally appropriate for a tool service center dealing with tradesmen on the daily. The inside has a DeWalt showroom, with some unusual items on sale, stuff you might not see at the big box store. They have onsite repair techs, and are capable of fixing or replacing many items rapidly, sometimes on the spot replace depending on stock, or within a few days depending on their backlog. However, sometimes they have to order parts, which might mean your tool will stay onsite for up to 10 days, give or take a few days. DeWalt service is totally good, meeting my expectations. Their staff are polite, and realistic.

Review 10 (2019-01-07 - Rating: 5)
This is the Black and Decker drop off place for warranty replacement and repair which is then sent off to a company repair facility for the work to be done. This is my experience and it has worked out very well.They close early on Saturdays. You can call Black and Decker for further instructions concerning your particular issue and they are will respond accordingly. Good Luck.

Review 11 (2020-03-11 - Rating: 4)
Service folks were quick and knew their business. I dropped off a power tool to be fixed and they appeared professional and let me know when it would be ready for pick up. Service center also sold tools and accessories; much more than what youd find in a big box store.

Review 12 (2023-05-18 - Rating: 5)
I needed a couple of parts for my dewalt miter saw and the manual didnt even have a part number for one part, but these guys found it and I received the part the next day in mail. Thank you Frankie Hopkins

Review 13 (2023-02-07 - Rating: 5)
Great customer service and fast repair, dropped off for two tool one of witch they said would take four weeks before they could get to it, I called today on my lunch break both of them are ready for pick up I had to have the person repeat what they said. I was shock

Review 14 (2022-09-06 - Rating: 4)
They provided expert repair of my Porter Cable nail gun. It took about 3 weeks. Cost was reasonable.

Review 15 (2020-10-20 - Rating: 5)
Great experience. I love my Dewalt tools. I ran into a couple of operator errors with my drill and chain saw. They were able to show me the correct settings on my drill and how to change the blade on my chainsaw. Always recommend Dewalt.

Review 16 (2017-03-07 - Rating: 5)
My Porter-Cable finish nailer had been in storage for several years, and when I tried to use it, it kept jamming. When I dropped it off at the DeWalt service center, they quickly checked it in, gave me a time when it would be finished, and told me the maximum repair price. The nailer was done two days early, and for significantly less than the max price they quoted. If I need service work on any of the major lines of tools that Black & Decker make, I will take them there.

Review 17 (2022-03-29 - Rating: 5)
Outstanding service warranty replaced the defective tool with new one without paying anything even though no asking for proof of purchase, also they extend the warranty one more year for the replacement tool.

Review 18 (2021-02-26 - Rating: 5)
I had my Porter Cable sander fixed here. Its like brand new!!! Work was done at a very fair price and done sooner than I expected.

Review 19 (2019-02-02 - Rating: 5)
Awesome place to get your tools repaired. My Dewalt impact needed to be repaired in one day because I travel. They didnt have the parts so they fixed me up with a new impact.

Review 20 (2025-02-10 - Rating: 5)
Good and efficient service.

Review 21 (2019-10-15 - Rating: 5)
Great !!! Bought a DeWalt battery for one of my cordless tools from Home Depot which was bad or junk . Home Depot would Not exchange it or do anything . So I went to the DeWalt Service Center , they took a look at it , read the numbers and with No Charge gave me a new battery which Home Depot should have done in the first place !! Shame on you Home Depot !!!!!!

Review 22 (2020-01-03 - Rating: 5)
Stopped in today, looking for warranty on a 20v Dewalt batteryVisit was awesome, front desk folks were outstanding, willing to work with me on getting a replacement batteryThanks

Review 23 (2018-08-07 - Rating: 4)
The drive belt in my planer shredded. Sure glad this place was here. It was fifteen miles away so I didnt have to order a new belt and wait for the mail. They had what I needed and I was back in operation within the hour.

Review 24 (2021-07-05 - Rating: 5)
Very friendly service. Went to get my Dewalt trimmer fixed. It was in warranty and got the replacement in few weeks.

Review 25 (2024-05-23 - Rating: 5)
Help me out replacing my 6.0ah battery at no cost .

Review 26 (2024-04-02 - Rating: 5)
Great people easy to work with they help me

Review 27 (2019-07-23 - Rating: 5)
They always do a fantastic job repairing my tubes if they cant they give me the new one

Review 28 (2024-09-22 - Rating: 4)
Brought in broken plumb bob laser and

Review 29 (2022-09-06 - Rating: 5)
Came in with a bad battery. They replaced it and had me on my way in less than 5 mins.

Review 30 (2020-01-24 - Rating: 5)
Another great experience getting my DeWalt and Black & Decker tools repaired or replaced.

Review 31 (2021-06-27 - Rating: 5)
Jason was a great help and help solved the issue with a DeWalt warranty! Thanks!

Review 32 (2020-12-12 - Rating: 4)
Our company sells lots of Dewalt products, these guys are pros at service for the Dewalt and Black and Decker brands.

Review 33 (2020-10-27 - Rating: 5)
This service center provides excellent customer service every time i send a tool to be repaired.

Review 34 (2020-11-18 - Rating: 5)
People that work here are very friendly, and are always on point. Been going here for years, never had a problem

Review 35 (2019-10-05 - Rating: 5)
Great selection of tools. Employees always friendly and help out with ant issue

Review 36 (2020-09-30 - Rating: 5)
Love this place! They fixed a wide range of tools, and always go above and beyond!

Review 37 (2023-06-14 - Rating: 5)
Service was good. Associates are friendly and helpful.

Review 38 (2022-04-11 - Rating: 5)
Nice people will take care of your warranty here.

Review 39 (2024-02-06 - Rating: 5)
Knowledgeable staff. Very helpful and courteous

Review 40 (2022-07-29 - Rating: 5)
They always have the parts I am looking for! This guys rock!!!

Review 41 (2021-12-09 - Rating: 5)
Best service team in the DFW! People up front are the best!

Review 42 (2019-07-26 - Rating: 5)
Excellent customer service finding the parts I need everytime.

Review 43 (2021-09-21 - Rating: 5)
Great people, great service. Thank you guys for being awesome!

Review 44 (2020-05-21 - Rating: 5)
Temporarily closed due to CLOVID-19. Been there before and the service and products are beyond reproach

Review 45 (2017-07-31 - Rating: 5)
Exceptional / knowledgeable / polite / prompt service... and excellent / durable products. Thanks for your help!

Review 46 (2021-11-10 - Rating: 5)
Great service very knowledgeable and helpful salespersons 👍🏼

Review 47 (2021-01-15 - Rating: 5)
Great service and always willing to help and always have what I need!

Review 48 (2022-10-22 - Rating: 5)
Will refurbish your busted old dewalt tools with a smile. 5/5.

Review 49 (2021-08-04 - Rating: 5)
Dewalt has great warranty services, surprisingly easy

Review 50 (2019-08-21 - Rating: 5)
Employees very attentive& knowledgeable, love this sevice center,

Review 51 (2018-03-21 - Rating: 5)
Excellent service. Everyone was professional, courteous and kind!

Review 52 (2019-07-02 - Rating: 5)
They dont repair Milwaukee. I dont care what my friends tell you.

Review 53 (2020-10-02 - Rating: 5)
So helpful!! Glad to have them local!!

Review 54 (2021-09-02 - Rating: 5)
Out of the way for me but worth the drive.

Review 55 (2024-05-06 - Rating: 5)
Service center is satisfactory

Review 56 (2022-03-22 - Rating: 5)
Great service find everything that i need

Review 57 (2020-12-16 - Rating: 4)
Just dropped tool off. Will update later.

Review 58 (2022-06-14 - Rating: 5)
Nice folks and great service

Review 59 (2019-08-23 - Rating: 5)
Best customer service ever

Review 60 (2023-05-04 - Rating: 4)
Employees were helpful

Review 61 (2021-12-20 - Rating: 5)
Friendly and helpful staff.

Review 62 (2019-05-13 - Rating: 5)
.

Review 63 (2021-04-21 - Rating: 5)
Always helpful and courteous

Review 64 (2020-10-29 - Rating: 5)
Great place to shop

Review 65 (2018-07-28 - Rating: 5)
Always good service

Review 66 (2022-03-13 - Rating: 5)
Excellent service 👍

Review 67 (2019-09-05 - Rating: 5)
Great service.

Review 68 (2021-01-14 - Rating: 5)
They have it all!

Review 69 (2020-07-14 - Rating: 5)
Had just what I needed.

Review 70 (2021-08-14 - Rating: 5)
Perfect

Review 71 (2015-03-09 - Rating: 4)
Great

Review 72 (2020-11-30 - Rating: 5)
Good service

Review 73 (2021-12-08 - Rating: 5)
Its a DEWALT workshop, they fix everything if its covered by the warranty, they dont charge you anything, of course, the tool must be recent.