Smart Penguin AC & Heating LLC
Located in Houston, Texas
Address: 1937 Golden Heights Rd suite # 204, Fort Worth, TX 76177, United States
Phone: +1 817-214-7393
Rating: 3.3
Services
- Repair services
Categories
- HVAC contractor
Photos
Latest AC Repair Services in Houston
Comments
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Review 1 (2018-06-19 - Rating: 5)
I just had a wonderful experience with Smart Penguin! My AC died Sunday night and I submitted a claim to Choice Home Warranty Monday morning. The repairman was scheduled and I got a confirmation call from the office. They did call back to tell me the crew was running behind, but they showed up at 1:20 when their window was 1-3. I got a text when the repairman was en route and I could actually track him! Very convenient. Once they arrived, they diagnosed the issues (there were 3!) then explained what the warranty covered. Basically, they werent going to cover anything until I had the unit cleaned as it was filthy. So, I sucked it up and agreed to the cleaning for $180 plus the $60 service call. They told me it would take about 2-2.5 hours, but everything was finished and my 86 degree house began feeling cooler in about an hour and a half. Carlos was so friendly and informative. Even though my AC is close to 20 years old, they did not try to push unnecessary services on me. I could not have asked for a better experience! Thanks again, Smart Penguin and Carlos. -
Review 2 (2018-05-30 - Rating: 5)
Smart Penguin was sent to us by our home warranty so naturally I had my doubts. They were prompt - sent us the tracking for the tech and kept us updated via phone calls & text messages. Showed up when they said they would both for the diagnosis and on a separate occasion for the replacement of our coil. Between both visits there were 5 different Smart Penguin employees in my home. All were polite, respectful, worked fast, tried hard not to leave a mess and got the job done. Even though I dont plan to keep my home warranty, I would call Smart Penguin again should I have any issues. The customer service lady is very polite and easy to schedule with. Zero complaints here! -
Review 3 (2019-12-13 - Rating: 5)
On 12/06/19 my outside unit would not turn on. My home warranty company sent Smart Penguin to do the repairs and I was very pleased with his service and knowledge of the unit. The company gave us a window of between 4 and 6 and Peter arrived shortly after 4pm. He also checked the attic unit and replaced a broken wire in addition to replacing the capicitor that was the problem on the outside unit. Even though my unit is old he did not try to upsell me into a new unit simply did what he was called to do very professionally and went on his way. Should I need a/c heat repair again I will request him through my home warranty company. Very happy with the service. -
Review 4 (2018-08-31 - Rating: 5)
We used our Choice Home Warranty and this company is who they dispatched to work on our air conditioner. So far we have been very satisfied. They were courteous, professional and competent. They were prompt in providing service and we did not have to wait long to get our problem remedied. It is tough to be out of air in Dallas heat. Their service was greatly appreciated. Thank you. -
Review 5 (2017-05-17 - Rating: 5)
Smart Penguin A/C & Heating is an absolute professional organization, with customer service as priority #1. I had my A/C serviced for a freeze up condition, and the service tech (Peter) walked me through all the details of what the issue was, proceeded to fix the problem, and the result was 100% accurate. In addition, the company provided a complementary boost of refrigerant even though my home warranty (Choice Home Warranty) wouldnt cover it; now thats customer satisfaction! Thanks to Peter and his management for really working out the repair correctly the first time, and a BIG thank you for their customer support. -
Review 6 (2017-05-29 - Rating: 5)
As luck would have it, my A/C went down on Memorial Day weekend. The house is under warranty and Smart Penguin got the call. They could not come right away but neither could anyone else. The tech arrived on Memorial Day and quickly fixed the problem. It was a blown capacitor which he fixed within minutes. It was a good experience on a tough weekend for service. -
Review 7 (2017-04-25 - Rating: 5)
The technician was 30 minutes early from the anticipated time. He worked on my unit and restored it. It is running now just fine.The technician, Peter, was extremely friendly and I am very please with his work. I also need to say thank you for the nice lady that answered my question late last night by text and gave me the answers. Overall an outstanding experience for me. THANK YOU !!!!!! -
Review 8 (2017-05-15 - Rating: 5)
I have used this company for a few years now. They have done a great job servicing commercial cooling units, to the AC in my home. Very timely, and fairly priced. Highly recommended. -
Review 9 (2017-06-02 - Rating: 5)
Great Job by the repair team that came to the house today. They were very professional and handled the job very well. Thank you for getting our AC back up and running -
Review 10 (2018-04-19 - Rating: 5)
Great job , the lady in the office was so helpful and tech took the time to explained the issue with my ac , my warranty didnt cover the part, and they fixed gave me a good price. -
Review 11 (2018-01-10 - Rating: 5)
The technicians have excellent presentation their vehicle of work is very equipped, they were in my house and they had all the parts that my a / c needed the service was fast and very profecional I recommend this company 100% -
Review 12 (2017-03-16 - Rating: 5)
Very happy with their service. I recommend them to anyone . A great honest company that cares about its customers. -
Review 13 (2018-04-17 - Rating: 5)
I have an excellent experience with this company they have very competitive prices and the service was quick and profesional. -
Review 14 (2017-03-13 - Rating: 5)
Very great work ethic. Smart Penguin A/C & Heating has the best prices. -
Review 15 (2017-10-29 - Rating: 5)
Great people for fixing ac and heaters no one else is better that them -
Review 16 (2017-06-11 - Rating: 5)
Pleasant.person to deal with up front and honest will hire him again -
Review 17 (2017-04-13 - Rating: 5)
Great service, very professional. I highly recommend it. -
Review 18 (2018-04-17 - Rating: 5)
Such a unique service & quality performance !! -
Review 19 (2017-06-29 - Rating: 5)
Great service and hard working -
Review 20 (2018-05-26 - Rating: 5)
Thank you for your service