McWilliams Heating, Cooling and Plumbing

Located in Houston, Texas

Address: 2915 NW Stallings Dr, Nacogdoches, TX 75964, United States

Phone: +1 936-571-1651

Rating: 4.9

Services

Online estimates
On-site services
Language assistance
Wheelchair-accessible entrance
Repair services
Appointment required

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-27 - Rating: 5)
Great company! From the moment I called the staff was friendly and incredibly helpful with scheduling me an appointment that would fit into my busy schedule! The technician Jace champion arrived on time and was very knowledgeable. He took time to explain the issue with my system in a way that I could understand. They quickly resolved this problem and the entire process was very smooth!

Review 2 (2025-02-23 - Rating: 5)
Austin Christmas (yes his cool real name) was the tech that came out to address my heating issues. He was very polite, helpful and mindful of keeping my house clean. He offered many options (about 5 I believe) and worked with me to figure out exactly the solution that works for me. Recommend!

Review 3 (2025-02-14 - Rating: 5)
After another plumber was unable to get to the bottom of the issue with my hot water heater, I contacted McWilliams. The rep who came out was absolutely determined! He even found a work around to the issue while he had to do follow up with the hot water heater’s support personnel. Ended up that it had to be replaced. We had to deal with an insurance issue to get it replaced, and the McWilliams team was terrific helping me through it all. I was very pleased with their diligence and follow up.

Review 4 (2025-01-08 - Rating: 5)
Heater went out in the house, and expected to wait at least days before anything could be repaired, or replaced. Mike came out the same day it went out to inspect the old unit, and to see what it would take to repair it. He thoroughly explained what it would take, and the cost. I decided to replace the old unit with a new one. He thoroughly explained that as well. Pedro, and Jose were out the next morning, and were finished by 5pm. All 3 were very knowledgeable, and very courteous! Outstanding job! Highly recommend!

Review 5 (2025-02-24 - Rating: 5)
Raymond was wonderful. He took care of the problem immediately and even looked at another small issue. He was very polite and helpful. I will use them always. One of the best plumbing experiences I’ve had.

Review 6 (2025-01-08 - Rating: 5)
The only critique I can offer is the vague/evasive response I received when I asked for an estimate of cost for the service. I had to pry the $80 base fee out of her and she wouldnt tell me any more.So the $450 total came as a shock, as its twice what Ive ever paid before. I probably would have shopped around had she quoted such a figure.Having said that, put me down as a satisfied customer!Jaxon and his helper did a professional and thorough job of cleaning out my tap; the best Ive ever seen. The camera was worth the price of admittance because I now know the condition of my old tap - very good and clean condition! Its also nice to have a more accurate location at the curb.I feel pretty good about it all.Thanks and Happy New Year!db

Review 7 (2025-01-16 - Rating: 5)
Mike Williams was very knowledgeable and friendly. He took the time to run through educating me a little more on heat pumps and how they work.Christina called ahead of time and confirmed who was coming and when they should arrive. As a single mom, I felt safe throughout the system checkup process with those confirmations ahead of time.

Review 8 (2024-11-23 - Rating: 5)
Mike Williams came today to check our heating system for routine maintenance. He did an excellent job. He is friendly, professional and thorough. He does a great job explaining what he has done and making suggestions. Mike is very personable and courteous. I recommend Mike for your routine inspections and any other work that you need done. Thank you, Mike!

Review 9 (2024-10-28 - Rating: 5)
Our hot water heater was having issues. I lucked up on calling McWilliams Heating, Cooling, and Plumbing. This company is very welcoming and prompt. They walk you through each step and do what they say.... very honest and upfront. They sent a very nice professional technician out by the name of Jessie Rose. We had family over. He was so knowledgeable about our issue. He gave us very helpful information about the hazards if we temporarily fixed it. I needed to hear the pros and cons. This company was amazing from start to finish. I would recommend their services to anyone & will use them in the future.We appreciate yall. You have an outstanding business.

Review 10 (2025-01-27 - Rating: 5)
Of all the years Ive been doing business with this company only one service technician was unfriendly. Other than that one, all of there guys are open and friendly. Theyre very thorough and extremely accommodating. And I love the companys monthly membership. Twice a year, someone comes out and does a check up on my system. This time the guy added a little more insulation and taped off some wires. We talked about filter ratings and what they meant. He even knelt down on the floor and loved on my dogs! And I have 12 dogs! For me thats saying a lot about a persons character.

Review 11 (2025-02-04 - Rating: 5)
Jesse was very nice and helpful. He noticed the inside unit needed to be screwed down to the shelf it was sitting on because there was an air gap left from installation. He took it upon himself to fix that. I really appreciated his thorough inspection.

Review 12 (2025-02-27 - Rating: 5)
We needed extensive work done on our HVAC system and from the moment Austin Christmas and Jace Champion arrived at our home. I knew this was going to be a good experience. When they got out of the van, they were in matching uniforms that were clean, stain free and pressed, they greeted us with a smile and went over the work that needed to be done. This was early in the morning. Austin and Jace spent the entire day and into the evening going about their work explaining along the way what they were doing and why it was necessary in terms we understood. As with any task it’s not how you begin but how you finish and that was also very impressive. They asked for cleaning supplies, swept, mopped and vacuumed around the house to make sure they left absolutely not a speck of dirt or dust for us to deal with. You can tell they Took pride in their work and cared about what they do. They obviously have a good manager because they were courteous, well trained, meticulous i and very proud of the work that they do. highly recommend McWilliams & Son .

Review 13 (2025-01-03 - Rating: 5)
Mike Williams was perfect in the service call for my heating system. Everything is in good shape. He recommended some work but nothing urgent. He also noticed a problem with the water heater that a service person will look at tomorrow.

Review 14 (2024-11-06 - Rating: 4)
The technicians were wonderful! I had the luxury of working with Trey and Ivan. Trey answered any and all questions, and he got my stuff fixed quickly and efficiently. He also built rapport with me which helps me feel a little more comfortable with him doing work in my home. Both Ivan and Trey were very friendly and nice to my children. Only issue I had is on the first day, the tech was running extremely behind (5 hours) and nothing was ever communicated to us about until the tech was on his way. I had to call the office to find out what was going on.

Review 15 (2024-11-25 - Rating: 5)
Jessie Rose was amazing! He showed up so fast and got our emergency handled - he even cleaned up the flooded water! He was so kind, friendly, honest and professional! He gave a quote but then completed the job in less time and took some off the bill!! Way to under promise and over deliver! I would highly recommend this company and Jessie!

Review 16 (2025-02-14 - Rating: 5)
Fast, honest company. Rusty was professional, informative, and extremely knowledgeable. And while Rusty is killing it on the AC & Heat side, Jessie came out a few months back from the plumbing side and had everything repaired in an hour. Each service that they provide, and we have used, we’ve been thoroughly satisfied.

Review 17 (2025-01-11 - Rating: 5)
We had excellent service from the salesman, Mike Kimbrough; the installers, Brando and Justice and to Tavo for coming out and helping us with a minor issue and explained the new thermostat! They all worked extremely hard and efficiently. They cleaned up when they were finished with the installation. I would recommend them! We had two units installed this week during the bad weather and they never complained! Great group of guys!

Review 18 (2025-02-27 - Rating: 5)
My experience with McWilliams has always been great. Especially with their technician Austin Christmas, who is a very polite and helpful individual when I comes to his job.

Review 19 (2024-04-07 - Rating: 5)
Raymond and David came out and fixed and replaced shut off valves in whole house as well as pipes and hoses and all new sinks in bathrooms and a new shower/tub and kitchen sink. They were so nice plus they made everything look so pretty but better yet sturdy and durable. I also love that they could print me out a receipt real quick out of their van instead of having to wait on a long written one. thanks a lot you guys are awesome and my parents will be calling y’all shortly for something’s at their house.

Review 20 (2025-02-27 - Rating: 5)
I had austin and jace come out today to do a heating system inspection. While here austin noticed some sagging coming from a return vent and fixed it immediately. They were both very friendly, and very thorough. After the inspection they went through everything they checked with me and explain any issues, but did not try and sell me on any unnecessary repairs.

Review 21 (2024-11-20 - Rating: 5)
Mike came to my moms today and diagnosed her AC unit problem. He was very nice and professional. We all felt very comfortable with him. He was very informative and knowledgeable. Thanks, Mike! We look forward to getting the new system.

Review 22 (2025-02-24 - Rating: 5)
Technician was very professional and did a very thorough check of our HVAC unit both indoors and outdoors. Made several recommendations but also made the needed repairs to keep our unit working.

Review 23 (2025-02-23 - Rating: 5)
Broken PVC Tee fitting on main water line on a late Friday evening. Called and CJ was at my house within 1.5 hrs. Had water back on line within an hour. Professional, well mannered and a great attitude, and the cost was very reasonable. Hats off to McWilliams and Sons and employees like CJ. Thanks yall.

Review 24 (2025-01-16 - Rating: 5)
I am very pleased with McWilliams services. They have been very considerate, knowledgeable, and helpful every time they have assisted me with my home’s HVAC system. I can highly recommend Tavo, Gabriel, and Jose from this company (I had the pleasure of being helped by each of them, and I can say that they were all great). I highly recommend McWilliams to anyone in need of the fantastic services that they offer.

Review 25 (2024-11-23 - Rating: 5)
My experience with Michael Kimbrough was friendly , professional, thorough and honest. Enjoyed his visit..The system was installed on 11/22/2024 as scheduled. The crew was here as scheduled on time and completed their on time as promised. The system was started and reviewed with me . Everything was working as promised . The crew was professional, friendly and knowledgeable and completely answered all questions I had. At this point I am a very satisfied customer and thank the entire crew from McWilliams & Son for their excellent work..Tom Yarbrough

Review 26 (2024-10-04 - Rating: 5)
Mike and his co-worker did a fantastic job. He first came out to check our system and then returned to clean out our ducts. They were efficient and considerate of our home and personal items. They were also great with my animals. He stopped along the way to show me what they were doing as well as before and after pictures.

Review 27 (2025-01-24 - Rating: 5)
They called me back and came a day early, which was lovely and unexpected. The technician was excellent! He found the problem quickly fixed it and then continue to do a full service on the system. We have a plan for future maintenance and I could not be happier

Review 28 (2025-01-21 - Rating: 5)
Great maintenance on heat pump unit by Jesse A. He also gave tip on using it effectively in the below freezing temperatures. Very personable and efficient. Great job & many thanks!

Review 29 (2025-01-21 - Rating: 5)
The technicians called to see if they could come earlier, a hearty yes as that would allow me to still do my other chores. They were professional and quickly took care of the problem. A major plus, they cleaned the area and put everything as they found it.

Review 30 (2024-12-20 - Rating: 4)
McWilliams notified us about a technician coming for regular check and we requested Austin C. as he is familiar with our home and HVAC system. They wanted to send another tech who wasnt acceptable to us so we waited until Austin was available which was just later the same day so no problem. Thanks Mc Williams and Austin!

Review 31 (2024-12-28 - Rating: 5)
Johnny and Juan were professional, knowledgeable, polite, and helpful. They were patient with me to allow me to clean behind a cabinet before putting it back in place after my gas valve was replaced on my hot water tank. I really appreciated their thoughtfulness.

Review 32 (2024-12-04 - Rating: 5)
Matt was outstanding, detailed, excellent customer service, and attention to detail. Matt was very patient as he explained and showed videos and pictures of the condition of my ac and furnace. I highly recommend McWilliams Heating and Cooling and plumbing.

Review 33 (2025-01-07 - Rating: 5)
If you’re needing an A/C or heating repair, DEFINITELY contact these guys. When me and my grandma were wondering who to call, we gave McWilliams a shot and they sent out a guy who came THE SAME DAY as when we called! He gave a diagnostic test, told us the problem and we were already sold. Come a few days later they took care of everything all in a matter of 2-3 hours. We have heat again yay! Also give their membership a shot, you save a lot of money and remain up to date on any future repairs you may need. 100% would recommend and shoutouts to Wade and Brandon for their help! 🙏

Review 34 (2024-10-19 - Rating: 5)
The best services Ive received! Tavo Cortes was very well spoken, he explained things to my understanding, work was fast and efficient! 100 percent recommend him. He deserves a pay raise! Thanks so much!

Review 35 (2024-10-31 - Rating: 5)
Octavio Cortes and Brandon Solis cleaned our homes air ducts in an professional and highly efficient manner. They arrived on time, explained the task at hand, and got right on the job. Thanks for making our life more comfortable!

Review 36 (2024-11-04 - Rating: 5)
The technicians that came out, specifically Jesse, were professional, thorough, and efficient. They were able to identify the problem with my HVAC unit and even show where I was probably going to have issues in the future. Thank you! Very satisfied.

Review 37 (2024-09-18 - Rating: 5)
Pedro and Jose worked all day to completely replace our HVAC system. They went out of their way to protect my floors and rugs, keep us informed, replacing everything needed to thoroughly update the system. After working hard to fit the system into the existing space, they worked to verify there were no leaks coming from the roof vents. We could not have been more pleased with the skill, professionalism, and excellent communication they demonstrated throughout this job. Mike Williams stayed in contact with us as the job was being completed, answering final questions.Great company! Great employees!

Review 38 (2024-11-05 - Rating: 5)
I believe the techs name was Jessie, he was great! Check everything out and got our ac up and running again in no time. Very happy with the service weve had , been using this company since 2017!

Review 39 (2024-10-03 - Rating: 5)
Since McWilliams and Sons took over Nacogdoches Sheet Metal the customer service has gone through the roof. We have had two different techs at our house. Jessie got my system fixed in the beginning of summer and worked hard keeping us in the loop when parts took longer than expected. He truly cared that our young daughter was in the hot house and did everything he could. Tavo came to do our scheduled system check and went through our system with a fine tooth comb! He explained any issues to me in a way that made sense, had a great attitude, wore a smile the whole time, and really went the extra mile. He gave my outside unit a good cleaning and explained everything I could do to keep my system running longer more efficiently.

Review 40 (2024-09-18 - Rating: 5)
We have to give a shout out to Jose and Pedro!! We lost our AC and they came out and installed our new one, there was a lot of work put into it and my husband and I are so very pleased!! Logan came out and fixed problems he was so respectful and caring! He worked hard to get us what we needed at an affordable price! They all are so very professional! Guys you rock! Thank you, so much!!!

Review 41 (2024-10-14 - Rating: 5)
Octavia C. (Tavo) came out and repaired our a/c unit. He was prompt and courteous and got right to work checking out the unit. He listened to my suggestions and answered my questions with professionalism. I was very pleased Tavo was our repairman. I would recommend that you ask for him by name if you have the need.

Review 42 (2024-11-21 - Rating: 5)
Octavio C. was our serviceman for a checkup and cleaning on our heating system. He did a great job. We will ask for Octavio again in the future. We appreciated the dispatcher, Christina, for keeping us informed about the schedule.

Review 43 (2025-02-28 - Rating: 5)
Austin Christmas is an HVAC guru. I was afraid I was going to be out thousands of dollars for a new system but he replaced a condenser coil? torque converter? flux capacitor or some such other part. I have no idea but he got my system up and running again on the cheap.

Review 44 (2024-10-29 - Rating: 5)
We purchased a unit from McWilliams and Son a couple of years ago and were told by the agent that the unit is more than enough to cool our home. Unfortunately, even with the unit running constantly the temperature in the house still climbs. We have to run fans pointed directly at us to stay cool during the day now that I am working from home. That’s with all lights and tvs off. With those on the temp climbs even more.When I reached out to them about this they want to charge service fees to come out even though they were just out 2 weeks ago. Just doesn’t seem right. The whole reason we bought a new unit with warranties was to avoid unexpected charges as we are on a tight budget.As of 10/25/24 No one has contacted me regarding this reviewI was contacted and a technician was sent to address the issue on 10/29. Unfortunately I won’t know until summer if the issue is resolved but the technician, Austin, was great and I appreciate the effort to make things right.

Review 45 (2024-11-16 - Rating: 5)
Great job! Very satisfied with the service. The guy completed the job in one day for some would’ve took multiple visits. Plumbing is working way better now. Thanks!

Review 46 (2024-10-05 - Rating: 5)
Prompt arrival, courteous professional service. Excellent communications. Highly recommend.

Review 47 (2025-01-07 - Rating: 5)
Such a knowledgeable man. He determined the problem and quickly repaired it. He explained the process and helped us to understand the system and how it works. He is a credit to your firm.

Review 48 (2024-10-04 - Rating: 5)
I’m Michael Sissung and I had Octavio come to my house yesterday to fix my AC. This man was the most professional and very knowledgeable. I don’t see very articulate people like him who explains and very personable anymore. I came from corporate life who hired professional people and I certainly hope your management team recognizes Octavio for a job well done. You don’t want to lose this man. Thank you !!

Review 49 (2024-09-24 - Rating: 5)
Mike Williams did our heat fall evaluation and did a great job. He was very professional, checked everything and did some tape up around the heater. He made some worthwhile recommendations.

Review 50 (2024-10-23 - Rating: 5)
Mike Williams was one of the best service men weve had. Very knowledgeable & a joy to deal with.Really, we liked Mike alot. Send him the next time.

Review 51 (2024-07-17 - Rating: 5)
Technician came out for service of our 1-year old unit and Matthew Putnam did a very thorough job. He made sure everything checked out well and explained everything he had done to the unit and showed me with photos. We talked about the unit and its benefits and he brought the filters I had ordered and installed 1 new one. We’re very happy with McWilliams and Sons and feel that our service plan makes sure everything is working correctly. A+++++++ company and service.

Review 52 (2023-05-21 - Rating: 5)
Very professional and friendly. Trustworthy generational owned business. Highly recommend. Austin Christmas took the extra time to evaluate and go over everything with me. Mark Summers was most helpful to explain all financing options. I would recommend them to everyone needing cleaning, repair or replacement. Installation was done fast and courteous. Austin and Jose went the extra mile!

Review 53 (2024-11-13 - Rating: 5)
Mike Williams did an outstanding job with duct cleaning. I was very satisfied with the results of my duct cleaning and I will recommend Mike and McWilliams for any AC Services.

Review 54 (2024-09-11 - Rating: 5)
Austin C. Came out Saturday on a trouble call. Wow! What an amazing technician! He found the issue and fixed it. Most importantly, he explained the issue so we understood AND he was polite and professional. Thank you Austin! You are a credit to McWilliams!2nd PostingWe had a Dehumidifier new install today, 9-11-24. Two Stellar installers came out to install it, Pedro and Jose. What great installers! They made sure to lay mats due to a rainy, muddy day. As well, they cleaned up after themselves. Before starting they explained the installation, asked about location of our outside vent they had chosen was to our satisfaction. After installing, made sure we had knowledge of future filter needs. Very polite and professional. Two more employees who are a credit to McWilliams. McWilliams, your consistency in star employees is to be commended.

Review 55 (2024-11-30 - Rating: 5)
Mike was very knowledgeable and explained how our system worked in a way we could clearly understand. Overall we are very happy with the service we got from McWilliams.

Review 56 (2025-02-04 - Rating: 5)
Austin C. was excellent in answering all of my questions. He went above and beyond to make sure the issue with my a/c unit was resolved and offered excellent suggestions on preventative maintenance for my unit.

Review 57 (2024-11-15 - Rating: 5)
The young man was very nice. Found the problem and explained what it was to my daughter in law. We will be using yall for the seasonal services recommend by him down the road. Thanks again.

Review 58 (2023-08-08 - Rating: 5)
There was an initial issue but the Mcwilliams and Son team immediately not only addressed my concerns but went the extra mile to ensure that I was being taken care of, and that I was comfortable and felt good about everything and I was. I truly feel completely comfortable and saying that this is the best eating and cooling company in East Texas. They truly stand by either companies name and its reputation.The technician that came out to repair The AC was probably the most professional, focused and efficient individual I’ve ever met. From the beginning, he was all business, but not so much that he was not able to take the time to be friendly and communicating. What will he was doing and how it was going to improve, the efficiency and function of the heating and cooling of the home in total. I will always use this company over any other and I will request that Jesse be the one to come out and perform any maintenance or repair needed.

Review 59 (2024-10-28 - Rating: 5)
Brandon was very professional and knowledgeable. Gave us some options and had pictures to show why. Nothing pressing just something we might need in the future. As always we were very pleased with the service.

Review 60 (2024-12-26 - Rating: 5)
Charles aka CJ was so kind. It was a very long day for him, but at 7:30 pm on a rainey Christmas Eve he came to the rescue. Although things didnt get remedied as hoped, CJ kept his composure. Great asset to McWilliams.

Review 61 (2024-08-21 - Rating: 5)
Our technician Jessie Rose was awesome, very knowledgeable, informative and friendly. He helped us understand what he was doing all along the way during a scheduled maintenance check, and made a very thorough presentation of our options based on the issues he found.

Review 62 (2024-10-31 - Rating: 5)
Our plumber, Jesse, arrived as scheduled. He kept us informed at every step of the process. The work was completed in a timely manner & was outstanding in every way.

Review 63 (2024-10-23 - Rating: 5)
Today was my first business dealing with McWilliams Heating, Cooling…They have taken over from the company I have been doing business with for the past few years with my HVAC.McWilliams is a first class operation. Making an appointment and follow up the day of the appointment was fast and helpful.The services provided are very professional and all questions are answered.The technician, Tavo, is not only knowledgeable and professional but a very personable guy.I have already requested that Tavo will return to my home for any calls for service.I am adding to this Review since I just had my system check for the upcoming winter weather.Tavo did the same Five Star service in checking everything and letting me know what he did and the condition of my system.But I have to add that the person who handles the calls for service and organizes the schedule is marvelous. Christina treats everyone not just in a professional way but a caring way to insure your needs are handled properly.The staff at McWilliams at every level are a pleasure to do business with at any time of the year.

Review 64 (2025-02-05 - Rating: 5)
Everything went well per usual. I’ve used you all for years and have always appreciated your service. All your personnel are very prompt courteous and knowledgeable. Thank you agsin

Review 65 (2024-11-15 - Rating: 5)
The technician that came to do our fall check on our system was very polite, friendly, and very efficient! We have been with McWilliams for years and have always gotten excellent service!

Review 66 (2024-09-24 - Rating: 5)
The guys that came out were professional and friendly. They arrived on time and had a long day of installing a new air unit. They did a great job and even cleaned up afterwards.

Review 67 (2024-08-07 - Rating: 5)
Octavio is great! Friendly and approachable. He has done more to my ac to clean it than previous technicians before him. I would highly recommend them! Gets the job done! I get to enjoy coolness! 😉Thanks!

Review 68 (2024-08-21 - Rating: 5)
McWilliams plumbing company is the best! Trey J came out right on time and was super friendly and informative. Fixed my leak in the bathroom and did an awesome job! Definitely calling them again if I need anything else fixed💕

Review 69 (2024-10-04 - Rating: 5)
Jesse Anderson was the project manager, and he did a great job. The entire McW organization was super. I appreciate such outstanding service.

Review 70 (2024-07-10 - Rating: 5)
McWilliams and Sons sent out Mike Williams to do our regular check up. He was kind and polite and checked everything out.Our unit was old and he crawled up in the hot attic and showed us pictures.He explained what we needed and we chose to get a new unit. He was great at working with us and explained every step. He gave us an estimate and worked with his office to get us set up with financing. Half an hour we owned a new unit, to be installed Tuesday.Great service/salesman. Awesome experience. ⭐️⭐️⭐️⭐️⭐️

Review 71 (2025-02-20 - Rating: 5)
I appreciate the professionalism and the time Austin Christmas took to explain everything snd make sure I didn’t have any questions !

Review 72 (2024-07-24 - Rating: 5)
Weve been working with McWilliams for a while and weve always been happy with their service. Weve never felt pressure or had any hard sell offers. Theyve always been honest, and worked within our budget. Theyve been reliable and on-time. We are on their subscription service plan and its proven to be worth the money. All the service people that have come to our home have been friendly and respectful, and they take the time to explain and answer any questions. I highly recommend this company. (HVAC replacement, pipe replacement under foundation) Jesse Anderson did the HVAC replacement (awesome guy!)Had to replace water heater today. Service by Noah G. was top-notch! He was knowledgeable, efficient, answered all our questions, and was friendly. The pricing was so affordable. Another reason to recommend this company!

Review 73 (2024-11-27 - Rating: 5)
This is second time I have had McWilliams at the house and they are so polite and very open with what they are doing and if there are any changes that need to happen. I had none, put I am very pleased with the work that they did. Thank you very much!

Review 74 (2025-02-19 - Rating: 5)
Charles went right to work when he got here and stayed at it till he completed it very professional really appreciate it.

Review 75 (2024-07-01 - Rating: 5)
We had to call McWilliams on a Sunday afternoon after discovering the outside faucet would not turn off. A plumber was dispatched within an hour and we were pleasantly surprised when Jesse showed up to take care of our problem. Jesse had done some work for us in the past so we knew he was knowledgeable, respectful and would get it done right. We sure appreciate him and the reasonable and affordable weekend service charge. Thank you, Jesse

Review 76 (2024-08-02 - Rating: 5)
Fast and excellent work getting the A/C running. Repairman (Tavo) was friendly, professional and seemed especially knowledgeable. Great recommendations and we are now part of the maintenance routine offered. Thanks for that! Highly recommend

Review 77 (2024-08-22 - Rating: 5)
Not a review, but a thank you! This is Noah Goins from McWilliams in Nac. He saw that I needed help and stopped to put my spare on for me. Thanks, Noah! 😊

Review 78 (2024-06-02 - Rating: 5)
We have had a big concern regarding our air conditioning unit because it is really old! We had another company come out to service it and basically did nothing. Austin came out today (on a Saturday) and took his time looking at EVERYTHING! He spent precious time explaining everything that he looked at to us. He was very professional, patient by answering all of our questions, and courteous. Now we know why so many of our neighbors use this wonderful company! We highly recommend them!

Review 79 (2024-11-26 - Rating: 5)
Mike Williams was prompt, professional, thorough, and helpful. On the small service I needed, and on the various options available going forward.

Review 80 (2024-11-06 - Rating: 5)
This company is the best! Great service, friendly technicians who take time to explain what they are doing. Top notch communication. Highly recommend!

Review 81 (2024-08-23 - Rating: 5)
These guys that did the install of a/c heating system did a very good and professional job.They showed up on time, removed old system and had new system up and running ahead of time. I watched the install and when I had questions they gave me the answers.All new a/c heating systems are expensive now days but my replacement was needed and I am very happy with my new system and the warranty that came with it

Review 82 (2024-11-09 - Rating: 5)
Mike Williams serviced our heating system yesterday. He is very knowledgeable and professional and I would recommend his services for your HVAC needs.

Review 83 (2024-11-07 - Rating: 5)
Technicians Jessie R and Matthew P performed very detailed, complete and efficient membership complimentary plumbing and HVAC inspections at our home this morning. It is a great preventative measure for avoiding unknown problems. They both visited the attic and throughout the house taking pictures and sharing them with us. They also provided information on improvement upgrades and possible problem prevention ideas we might consider. They were very informative yet not pushy. They were able to look at our account and see what had been previously done. Two great young men. We’re glad we are in the McWilliams Club. 👏👍🇺🇸

Review 84 (2024-07-11 - Rating: 5)
Mike Williams was our technician today to work on HVAC. He was an amazing service professional! We appreciated his active listening, problem solving and friendly courtesy. I hope he is a very valued employee as he has increased my faith in believing that there are still service pros who care about people and about doing an exceptional job in an honest way. He was efficient and timely. His attributes are very hard to come by these days. Thank you Mike Williams!

Review 85 (2024-11-27 - Rating: 5)
I needed repairs on my furnace. They were timely, efficient, and knowledgeable. Explained things very well. I would definitely recommend them.

Review 86 (2024-09-04 - Rating: 5)
McWilliams came out and within minutes had our AC running again. We also bought a warranty with them to maintenance it once a month. I loved what they did for us. Thank you McWilliams!

Review 87 (2024-06-17 - Rating: 5)
I called on a Friday and made an appointment for Monday, thinking my AC would act right over the weekend. It did not. I called back to request emergency service and everyone worked very hard to fit me into their busy weekend schedule. The customer service reps/dispatchers were great at staying in communication with me and very sweet. The technician, Octavio, arrived at my house early Sunday morning and had the issue diagnosed and fixed quickly. I am grateful for their professionalism and will absolutely use them again.

Review 88 (2024-11-08 - Rating: 5)
Austin was very thorough in his checking of our HVAC system. It’s good to know where we may need to service our system to prevent any unexpected problems.

Review 89 (2024-10-03 - Rating: 5)
We have always been so pleased with the service and the technicians. I would like to commend our technician, Octovia. Also would like to commend Raymond a really great plumber.

Review 90 (2024-10-14 - Rating: 5)
Thank you so much for the outstanding service, quality of work, and competitive pricing! We will definitely use McWilliams again for other provided services!

Review 91 (2024-07-12 - Rating: 5)
Jessie Rose’s expertise and professionalism are beyond reproach. He fixed our plumbing issue in a timely manner and maintained a clean workspace. He also helped us with some quotes for other future projects and took the time to explain the process. We will definitely call McWilliams and ask for Jessie for our future plumbing projects. Thanks again.

Review 92 (2024-06-04 - Rating: 5)
Tavo came out and fixed us up after having issues with our AC for years. Ive been told by numerous people theres nothing wrong with my unit, but it stays 78-80 in my house if its even a little warm outside. He took his time and made sure we were aware of everything going on. He was so kind and such a friendly face to see! We will request him for our service from now on!

Review 93 (2025-02-19 - Rating: 5)
As always, excellent customer service. Both Raymond and CJ were prompt and professional.

Review 94 (2024-12-12 - Rating: 5)
Excellent service from all technicians who came to our home yesterday. Very satisfied with the work they put in and outcome.

Review 95 (2024-12-22 - Rating: 4)
Austin Christmas did an excellent job! He done the best he could but honestly I didnt need him to do much and per your rates he would have charged me $300 to tighten a $5 couple to stop a water leak. Unacceptable to have flat rates that high

Review 96 (2024-10-18 - Rating: 5)
Matt was polite, friendly, and efficient in checking our heating system. He showed us detailed pictures of system and explained everything he checked. I would highly recommend!

Review 97 (2024-07-16 - Rating: 5)
A BIG THANK YOU to Mike Williams, service tech. With McWilliams & Sons. I appreciate your help and talking with me, not at me, as you helped me to understand what I need and can do as a homeowner to make sure my AC unit us running effectively and effectively! It was a pleasure to work with you!!!! Thank you again for the time, attention, and professionalism today!!!!

Review 98 (2024-09-10 - Rating: 5)
To put it mildly, our plumbing situation (and everything else) was, simply put, just weird, with a lot of problems. For a while, my mother kept telling me to call in the “SEAL TEAM” to help us; my mother had an affinity for the Seal Team TV Show, but was also a HUGE supporter of Veterans. I felt the closest I could get to bringing in the SEAL TEAM, was to call in the Navy - - Veterans (McWilliams history is centric to Veterans, with a Naval sailor here, and a Marine there…) and boy howdy, it’s the best decision I could have ever made.I went in to their local office, and saw a lot of happy employees, who were all so polite; Kayleigh listened to the issues, carefully noting each one (and their were a lot), and the appointment was set. The day of, I asked Kayleigh if I had time to go to Walmart before the plumber arrived, she said yes, and then before sending Jessie, she contacted me to make sure I was back from Walmart (this care to detail is what makes a company great).Jessie arrived, and was so professional; he went through all the issues, and came up with a very reasonable, and cost effective, solution (the more issues you have, the better the cost); Jessie did an excellent job on everything!Now, the Water Heater was just weird, defied all logic, and Jessie had to call in some of his Team for help (it started leaking rust from an interior hole, and the rusty water kinda made the tile floor look like a crime scene); Jessie and his Team swooped in, cleaned it up perfectly, and the weird beast (Water Heater) was safely hauled away.We are very happy with Seal Team Nac (Jessie and his Team), and they will be with us through out all renovations and remodeling - thank you!————Update; it’s 3 months later, and I called McWilliams Seal Team Nac again for help with a crazy toilet that we (non-plumbers) just could not fix, no matter how hard we tried; every time we thought it was fixed, it was secretly running when we weren’t looking.The previous Beast fix put a dent in the high water bill, but it was clear, that something leaky was still afoot (or aflipper?).This time I got to speak with Seal Team Nac’s Overwatch (Overwatch, like in the TV show Seal Team, or the show Arrow); I learned the truth about why Plumbers make good money, it’s because they know how to interpret the “thing-a-ma-jig,” and that “do-hickey” coming out of the wall.The nice folks answering the phones at Overwatch said “I’m transferring you to Raymond, because he’s an expert at figuring things out (thank you Raymond); ah ha, the “do-hickey” is a “turn off valve” aka “emergency stop.” (Note; if your do-hickey is broken, get it fixed; otherwise you can’t stop the toilet from secretly running when you’re not looking!)Once again, Seal Team Nac’s Jessie replaced the Toilets innards (I felt like I was watching a Surgical Procedure), and he also replaced the do-hickey - - I mean shut off valve.Thank you Seal Team Nac and Overwatch!

Review 99 (2024-05-01 - Rating: 5)
LOVE this company!!! Theyve come out now several times for repairs and theyre always so fair, honest, and upfront on the issue and pricing. This time in particular, Noah took care of us and did a fantastic job. His expertise and advice for future projects was worth its weight in gold. Glad to now be a VIP member, thanks to Noah letting us know about the option.

Review 100 (2024-08-11 - Rating: 5)
Noah G. did an AMAZING job with my dad’s plumbing. Not only was he very thorough with explaining possible reasons (an older septic tank, his caregivers’ use of flushable wipes…etc) but Noah also took his time to show me with his tablet that all the lines were cleared. After everything was taken care of, Noah then guided me with where to locate his main capped off line coming from outside dad’s home. Naturally it was buried in tons of grass and dirt but I was then able to mark it for future use. I cannot thank Noah G., Christine, and Liz enough for getting that taken care of as quickly as they did. Thank you all so much!

Review 101 (2024-10-26 - Rating: 5)
Austin C. did a great job on our winter tune up. He is always easy to understand and explains all of his findings.

Review 102 (2024-10-08 - Rating: 5)
Matthew Putnam is a very polite young man. Also very knowledgeable. Explained everything he did and made suggestions.

Review 103 (2024-07-26 - Rating: 5)
Tray and Raymond arrived this morning to install 2 50 gallon Rheem water heaters. Tray has been here before to repair a leaking shower fixture. My wife and I are extremely satisfied with his with work ethic, politeness and professional way of doing business. He is very easy to relate to and accomplished his tasks extremely well. Tray is an exceptional employee and we congratulate you for having such an individual in you employ. Because of him we always ask for McWilliams to take care of all our plumbing needs.

Review 104 (2024-06-06 - Rating: 5)
I really needed my AC fixed today, so decide to call MC Williams they do great service I believe they send me one the a great technician Austin Christmas so friendly , professional and respectful, helped me figure it out with my low budget and yet make sure I have my AC back, thanks so much Austin you were a great help, appreciate you. Great company!

Review 105 (2024-11-02 - Rating: 5)
Jessie done a great job!!! Very friendly, and knowledgeable about his profession, explained everything very thoroughly.

Review 106 (2024-03-06 - Rating: 5)
I needed my AC fully replaced. From quote to the end of the replacement McWilliams made the process easy and stress free. They have great financing options and even argued with the home warranty people because they just wanted to replace a part when the whole thing obviously needed replacing. Jesse is the one who came to do the estimate and he was the best. Knowledgeable and eager to help. Even got our new AC in the very next day! Logan and Pedro were the ones who put the new AC in. They were friendly and respectful. They put down plenty of stuff to protect the floor and worked efficiently. After the new units were put in they worked tirelessly to clean up after themselves. McWilliams has my business and they should have yours too.

Review 107 (2024-07-01 - Rating: 5)
We could not have ask for a better plumbing technician than Jesse Rose. He responded to our emergency promptly, was honest about the needed repairs, walked us through options for repairs and the cost for each option. Jesse went above and beyond to fix our plumbing issues and even came back early a second day to accommodate our schedule. I will for Jesse in the future should we need additional repairs. A huge thank you to Jesse Rose and McWilliams for the repairs.

Review 108 (2024-07-19 - Rating: 5)
We came home yesterday evening to a hot house. Tavo came out and within 20 minutes he was able to identify the issue. He explained what the part was that malfunctioned and went to his van and got a new one for us. We were back up and running in no time. Overall a great experience!

Review 109 (2024-12-12 - Rating: 5)
Technician Mike Williams came today to do my fall inspection! He was very thorough and explained how to use my unit more efficiently! When it was best to switch to auxiliary heat! I did not know this before! December 2024

Review 110 (2024-12-20 - Rating: 5)
Elijah was courteous, efficient, and he explained everything he did. Work was done at a fair price.

Review 111 (2024-06-26 - Rating: 5)
Home had a backed up sewer like. Jesse and Johnny were very professional and knowledgeable. Fixed it in no time. My only complaint was the cost but Im happy with a job well done.

Review 112 (2025-01-18 - Rating: 5)
Always pleased - Octavio always takes care of us.Unit is up and running again and all of our questions were answered.Thanks.

Review 113 (2024-04-12 - Rating: 5)
Thank you for the prompt service you provided today. Christina kept me informed about when the tech would arrive and was so helpful on rescheduling when I lost power at the house.Tavio arrived promptly and answered all my questions about needs for my AC unit. He stayed late to install my UV light and showed me how to keep my unit algae free. He even cleaned up the work area. I will definitely ask for him to be sent if I need help in the future. Thank you for the GREAT service today. Dru Aaron

Review 114 (2024-10-16 - Rating: 5)
Matt Putnam is well-versed in the needs of heating and cooling systems, and I highly recommend a visit from Matt when you need to have your system updated or checked for any issues

Review 115 (2024-08-26 - Rating: 5)
My A/C crashed on Friday morning. My husband has health concerns that makes the Texas heat intolerable.McWilliams sent Mike W and Matt P out that afternoon. Not only were they polite, professional and friendly, they went above and beyond expectations.McWilliams, Mike and Matt worked together to get a new unit installed Saturday morning.Y’all are a godsend. My husband and I cannot thank y’all enough.

Review 116 (2025-01-31 - Rating: 5)
Had 2 busted pipes under the house and a broken bathroom fixture. Tech was professional and told me up front what it would cost. Repaired everything back to spec.

Review 117 (2024-09-09 - Rating: 5)
Tavo is the OG of all technicians!5 Star PLUS!!!He repaired the AC expertly, and even quoted us for a mini-split, which we accepted immediately. Can’t say enough good stuff about this company in general and Tavo in particular!Good people, deserving of consideration!

Review 118 (2024-07-02 - Rating: 5)
Octavio C. (Tavo) was so personable and made us feel completely at ease. He explained all our options thoroughly and made sure we understood everything. Even our dogs liked him! We are very pleased with the service we received today and plan to continue to use McWilliams and Son. Tavo thank you!

Review 119 (2024-06-28 - Rating: 5)
We have a membership with McWilliams and Son, they do regular maintenance on our Heating and Cooling system. Tavo C. is our regular technician. He is very professional, knowledgeable and friendly. Always goes above and beyond. The office has great communication and is friendly. Highly recommend!

Review 120 (2025-01-27 - Rating: 5)
Great company. Ive called them out multiple times. Always professional and timely.

Review 121 (2024-07-07 - Rating: 5)
Austin Christmas was our technician. He was very knowledgeable and friendly. I appreciate the Time he spent with us explaining what we needed.I own a business and I can appreciate when someone takes the time with customers as Austin did with us.

Review 122 (2024-11-27 - Rating: 5)
Technician was very competent and professional, explaining his inspection process and the condition of our system. Answered all of our questions.

Review 123 (2024-11-20 - Rating: 5)
Very professional and friendly service man Jesse. After check the problem gave 2 options to choose from. Very knowledgeable about A/C

Review 124 (2023-05-26 - Rating: 5)
John and Juan did an outstanding job repiping my house. They were on time and professional doing their job. I would recommend McWilliams and Son. For your plumbing needs.

Review 125 (2024-04-28 - Rating: 5)
My husband and I have been using McWilliams and Son since we bought our house a few years ago, and we’ve been pleased with their service. We get a check-up/tune-up twice a year (winter and summer). Tavo recently did our summer tune-up, and he’s come and helped us out previously, and we appreciate that he’s always courteous, honest, and friendly.

Review 126 (2024-12-18 - Rating: 5)
Mike W. was very knowledgeable and courteous! Highly recommend him and McWillams for any HVAC needs!

Review 127 (2024-05-27 - Rating: 5)
Jesse & Matthew did a great job servicing our a/c system and provided professional recommendations for options of improving the efficiency of the equipment long-term. 100% recommend McWilliams & Sons if your looking for professionals with a servant mindset who are willing to help however they can.

Review 128 (2024-07-12 - Rating: 5)
I enrolled in a monthly plan with McWilliams, which aligns seamlessly with our household budget and semi-annual maintenance schedule. I highly recommend Octavio, a skilled technician who upholds a professional manner and ensures precision in his work. He is approachable and addresses any concerns regarding our ductwork and HVAC system, guaranteeing optimal performance.

Review 129 (2024-08-13 - Rating: 5)
One again Tavo saves the day! Service Technician Octavio Cortez is really good at his job. Excellent work on my A/C and Heating system. He is always efficient, knowledgeable, and informative. I would recommend him to anyone. Thank you for your professional and excellent service, it is appreciated!-Kevin

Review 130 (2024-03-30 - Rating: 5)
This was my first time using McWilliams and Sons. The on-line scheduling was convenient and user friendly. Jesse Anderson was my technician. He was very professional, knowledgeable and friendly and he explained each step and why it was needed for the service. He also left his personal phone number for if something else comes up. Ill be using them again.Billy Ballow

Review 131 (2024-11-14 - Rating: 5)
They were on time and handled my issues quickly and saved me money. I highly recommend this company.

Review 132 (2024-04-02 - Rating: 5)
Austin C did an excellent service job on my central unit. He answered all my questions, was polite, on time, and I did not feel pressured on any issues. McWilliams should be honored to have this employee representing them. Thank you

Review 133 (2023-12-31 - Rating: 5)
Magnificent! Jimmy was not only efficient in fixing our plumbing issues, but he also demonstrated outstanding professionalism and customer service. He successfully cleared both our sink and tub drains, effectively tackling two problems at once.We have a three-year-old who was very curious about Jimmys work. Jimmy went above and beyond by engaging with our child, answering questions, and maintaining a delightful conversation. This level of interaction was both unexpected and greatly appreciated.Jimmys visit was more than just a service call; it was a genuinely pleasant experience. His ability to blend expertise with exceptional customer service has earned our trust and repeat business. We highly recommend Jimmy and his services to anyone in need of plumbing solutions.

Review 134 (2024-05-24 - Rating: 5)
Mr Tavo Cortes is my technician. He was patient checking everything very promptly and professionally He came out and took care of my service updates for my air conditioner unit…it’s East Texas about to get hot here and we so appreciate it because he was very thorough understanding and he made sure everything was working in perfect order. I personally prefer Mr Tavo as my Technician for all my service calls good job Mr.T 👏🏾 😊

Review 135 (2024-08-02 - Rating: 5)
Amazing. From the receptionist to the repair. My mother needed assistance and they were accommodating. I am grateful. Thank you Austin Christmas as well as the friendly people who answered my initial, Friday afternoon cry for help. Thank you again

Review 136 (2025-01-31 - Rating: 5)
Very professional and quick service. Looking forward to many years of service from McWilliams and Sons

Review 137 (2024-10-01 - Rating: 5)
Tavio was very professional and knowledgeable. And hes always a joy to have in our home.

Review 138 (2024-06-24 - Rating: 5)
Mr. Matthew Putnam did such a great work! He was very professional, respectful and hardworking! He also explained the different options to us clearly.He has a very commendable performance!

Review 139 (2024-02-12 - Rating: 5)
Pleasant Grove Church was very satisfied with the plumbing work at the church. The work was done in a professional and timely manner. We thank McWilliams for working with the church on the price. Would give a 10 star if we could. Will definitely use them again. We recommend McWilliams for your plumbing service.

Review 140 (2024-03-27 - Rating: 5)
They are reasonably priced, they show up when they say they will and their work is exemplary! I want to especially thank Johnathan for his professional expertise. He really knows his profession and has a wonderful attitude. I highly recommend McWilliams!!!

Review 141 (2024-07-30 - Rating: 5)
The technician was very polite and thoroughBest customer service I have had in a very long time.The entire process was explained to me and was given tips for things to do frequently to keep my system running its best.

Review 142 (2024-10-22 - Rating: 5)
Joseph was amazing! He was thoughtful, informative, and fixed the issue in no time.

Review 143 (2024-02-23 - Rating: 5)
McWilliams Heating, Cooling & Plumbing, who took over Air Express about a year ago, has been doing an excellent job at my location performing the annual service program, and annual replacement kits for the homes air filtration system.Jorge R, who was my tech with Air Express continues to service my location. He arrives on time and does a great job keeping my cooling system running perfectly.I recommend if you are considering a change in your current provider, you give these guys a call. Great looking equipment and knowledgable technicians.

Review 144 (2024-06-19 - Rating: 5)
Update on 06.19.24: Matthew came out to complete our Summer Tune-up today. He was patient and thorough. He explained everything really well in terms I could understand, and presented us with options to improve our system’s performance and efficiency. I was excited to learn more about surge protection for my HVAC system, especially with storm season upon us. I highly recommend Matthew and McWilliams!Austin is awesome! He had a great attitude and installed our new whole home air purification system quickly and efficiently. We can breathe easier knowing McWilliams and Son is only a phone call away from 7 am-7pm 7 days a week!

Review 145 (2025-01-18 - Rating: 5)
The repairman was polite and informative. He did a good job.

Review 146 (2024-10-24 - Rating: 5)
Ivan and Josh did a great job installing the new pipes. They came eating each day and stayed late to finish the job.

Review 147 (2024-12-08 - Rating: 5)
Wade came to my house to perform the annual furnace check up. He was knowledgeable, helpful and friendly.James

Review 148 (2024-06-29 - Rating: 5)
Jessie Rose came out in a Saturday and repaired a leak we had he was quick and through and conducted himself 100%. In a professional manner also informed me of there maintenance plan that is a deal for the price and work they will do I’d recommend this company 100 times over hope all there guys are as professional and courteous as Jessie Rose thank you again for the repair

Review 149 (2023-12-11 - Rating: 5)
Samuel as always is fantastic at what he does. Super thorough and was very helpful in explaining what went wrong with my ac drain line. Uncovered that Katy plumbing and Champion Restoration did a terrible job making sure my original AC drain line was connected properly after the mold remediation I went through with them. The new line Sam installed is excellent and shows the technical execution that shows his experience. Mcwilliams & Son Heating, Cooling and Plumbing make sure to give Sam a bonus, raise, promotion, etc, anything to make sure you value above and beyond technicians working under your banner!

Review 150 (2023-11-09 - Rating: 5)
Jesse Anderson has been out to my house several times for routine maintenance. He is always very polite and helpful. He seems to genuinely care about his customers and doing his job with excellence. Thankful for McWilliams and the great service they provide.

Review 151 (2024-10-31 - Rating: 5)
Mathew was a very professional technician explaining everything and showing us pictures of his entire process. We are very pleased with McWilliams and would recommend them to everyone.

Review 152 (2024-01-22 - Rating: 5)
Jack was extremely professional and polite. He took the time to explain everything he did. Everything went smoothly. I highly recommend him for anyone looking to service their heating and cooling systems.

Review 153 (2024-01-07 - Rating: 5)
Very professional, very intellecthad me taken care very quickly. Knew exactly what he was doing. This is one of the best businesses I have Have had to call out to my house for repairs I highly recommend. Very friendly. One of the most polite people I has ever met in my life. God bless you and thank you.

Review 154 (2023-12-21 - Rating: 5)
This has been one of the best experiences I’ve had with a technician. They found a very serious issue that another company ignored or completely missed earlier this year while helping with a thermostat issue. It was something that was dangerous and I am very thankful they went the extra mile to keep me and my family safe. Their business model of being personable means a lot to me.

Review 155 (2023-12-23 - Rating: 5)
Excellent service. Octavio C. Thank you for finding the issue (blower motor). Showing me the new UV light upgrades I was due for since my old ones weren’t working anymore. I appreciate your honesty and listening and answering all my questions about the system as well. Looking forward to seeing you again for the upgrade installs.

Review 156 (2025-02-24 - Rating: 5)
As always, had a good experience. Friendly, courteous, and thorough.

Review 157 (2023-07-24 - Rating: 5)
I was satisfied dealing with this company. I was able to get in touch with the answering service quickly, 2 days in a row, and able to confirm an appointment reservation the second day. The technician showed up shortly after I was called to be informed of their arrival. Octavio was very polite and efficient and had my AC running shortly after arrival. He checked the rest of my system, told me of other concerns, and wasnt pushy about the upsales. Not looking forward to needing them to come back out, but they will be my first call when my AC goes out.

Review 158 (2024-05-25 - Rating: 5)
Had a water leak show up on Friday called and their tech Noah G came out Saturday morning dug and found the leak and replaced the crack pipe and had me good to go in a couple of hours. Noah G treated me as a friend and explained everything and even showed me the crack in the pipe. Friendly customer service all the way. Would highly recommend this company.

Review 159 (2024-06-24 - Rating: 5)
Jessie came quickly. This was the fourth time I called a plumber in the last two months. This was the first time I’ve used this company and the first time I learned what the problem is. Jessie was very knowledgeable and thorough. He explained everything in terms that I could understand. Thanks.

Review 160 (2024-05-16 - Rating: 5)
Just had a wonderful experience with McWilliams Nacogdoches. Octavio is knowledgeable and personable, and was beneficial in going over the options so we could find the best solution for me and my family.If you have any heating, cooling, or plumbing needs call McWilliams and ask for Octavio!

Review 161 (2023-11-06 - Rating: 5)
This is one excellent company. It is difficult to get old fashioned customer service these days, but McWilliams has it, from an initial call to service. I called late on a Friday and had the pleasure of seeing Octavio Cortes, who went above and beyond. Saturday morning (!) I was greeted by RJ McCormick and Austin Christmas, who did a superb installation of a new unit. All were efficient, professional and personable, and are an asset to McWilliams. I am a grateful customer. Kudos, gentlemen!

Review 162 (2024-07-16 - Rating: 5)
Another awesome experience with McWilliams and Sons. Jessie completed my annual summer maintenance a couple of months ago and left a lasting impression on me. Then two days ago, in the heat of the summer, I come home to rumbling coming from my AC. Jessie was dispatched again and took made the repair in record time. All of my interactions with this company are wonderful. I attribute this to the amazing employees (customer service and technicians) as well as the awesome service.

Review 163 (2023-08-30 - Rating: 5)
My air conditioner system had extensive damage. It wasfried . Jacks expertise resulted in a successful outcome. He had to order 3 different parts to remedy my problems. His professionalism and friendly demeanor made for a pleasant experience. We appreciate Jack! Thanks also to McWilliams for the loan of cooling units to keep us comfortable during the process. So sorry I dont remember the name of the sweet lady in the office who called to make our appointments. She was such an encouragement.

Review 164 (2024-06-11 - Rating: 5)
Tavo and Matt were great and explained everything at every step. They also gave me great options on preventative maintenance. Gabe was able to get me financed for the maintenance.

Review 165 (2024-04-09 - Rating: 5)
Mike Williams of McWilliams answered my service call Sunday evening to investigate why my a/c system was not cooling. Mike determined the problem, reset the system and had the a/c system running properly in a few minutes. In our discussion of my system installed 8 months ago, Mike suggested the addition of surge protection to minimize a recurrence of conditions which may have created this event. Mike explained the benefits of surge protection on the operation of the sensitive computer components. Mike knows hvac systems and thoroughly explained the simple installation of surge protection and the effect it could have toward extending the useful life of my system. Mike is a valuable technician representing a very reputable hvac company. Thanks McWilliams! Excellent service.To follow up, McWilliams technician Mike Williams returned today to complete the installation of surge protection on my 2 HVAC units. Both devices, made in the USA and warrantied for 10 years, were installed successfully with a followup test to ensure proper operation . After my inquiry, Mike discussed in detail the benefits of a few optional items which would provide me further protection from inconvenient events related to any HVAC component failure. As a result of our conversation and at my request we installed a recommended drain float switch that I felt would give me protection from any drain pan malfunction that could affect my home structure. I am further satisfied that I am protected from events affecting my property with the experience and skills of McWilliams HVAC services. I can indeed say they are not comfortable until I am! I am more comfortable today than yesterday. Thank you Mike Williams.

Review 166 (2024-07-12 - Rating: 5)
Jesse and Matthew were professional, knowledgeable, and friendly. They did a great job and I look forward to using them for future AC problems. Highly recommend these two.

Review 167 (2022-10-25 - Rating: 5)
We were having trouble with our AC and called McWilliams and Son. We got same day service and the technician, Octavio, was absolutely amazing. He was very upfront and honest with us about this issues with our unit, he was exceptionally friendly and answered every question we had. I would say that he offered us the best customer service that Ive ever had. After all was said and done, we scheduled for them to replace our AC unit.I very much look forward to continuing to do business with McWilliams and Son. On a scale of 1 to 10, they are absolutely an 11.

Review 168 (2023-11-10 - Rating: 5)
I highly recommend this company and their service/maintenance plans! Jesse was our technician and he went above and beyond for us to provide exemplary service! He explained the repairs that our unit needed in terms that we understood and was able to show us pictures of our unit and went into detail of how the cleaning would be done and quoted us a great price on replacing the unit with financing options. Since we are in a maintenance plan: we also get discounts on any work to our unit, they inspect it and do tune ups twice a year, and we get priority service. If you need any kind of HVAC work, call them now and ask for Jesse as your tech! You wont be disappointed!

Review 169 (2024-06-19 - Rating: 5)
Update we called the Nacogdoches office again and Tavo was sent again per our request I can’t say enough good things about this amazing technician he is very thorough and explained everything so well Thank YOU! We contacted McWilliams in Nacogdoches and the dispatcher promptly sent Tavo Cortes he was very knowledgable and got our A/C back up and running in record time we would highly recommend their team for any of your HVAC needs!!

Review 170 (2023-05-29 - Rating: 5)
My wife and I had the pleasure of meeting with Octavio, and I cant recommend him highly enough. Octavios professionalism and expertise were spot on. He quickly diagnosed and resolved the issue with our air conditioning system by giving us options and prices in a simple and comprehensive manner in writing. His attention to detail and exceptional customer service made the entire experience smooth and hassle-free. Octavio is a reliable and skilled technician who truly exceeded my expectations compared to other similar companies. I would gladly hire him again, and will, for any future HVAC needs.

Review 171 (2023-05-29 - Rating: 5)
I just had the most wonderful customer service experience!!! We have gotten the run around for almost a year now with so many AC repair services so today I call McWilliams & sons. It’s Memorial Day but thank God they were open. They came out and turns out, what the other AC companies were telling us wasn’t even the problem. Jesse, came in took pics and showed us what was going on, answered all of our questions and within 2 hours everything was fixed and my house is cooling perfectly. I will recommend them highly!! Thank you so much Jesse, you’re a very professional repairman, and very kind young man.

Review 172 (2024-08-28 - Rating: 5)
Matthew Putnam did a great job! Love McWilliams and sons! They are fantastic!

Review 173 (2024-03-03 - Rating: 5)
Thankful is the understatement of the year! We had a plumbing emergency and from first call with amazing Rachel, to Raymond on my doorstep, was less than an hour- AND it’s Sunday. Raymond was quick to figure out the problem and resolve it all while cracking jokes and engaging with our family. Five stars isn’t enough!

Review 174 (2024-01-02 - Rating: 5)
I had a wonderful experience with Noah from McWilliams and Son . He repaired my hot water heater by resetting it. He checked everything out and kept me in the know of everything he was doing. Hes a very nice and knowledgeable young man. Id recommend McWilliams to anyone thats needing air conditioning, heating and/or plumbing repairs. Theyre the best.Beverly, Huntsville texas

Review 175 (2024-07-30 - Rating: 5)
Very personable and professional, efficient and knowledgeable technician or plumber. Took care of our water heater with the savings of $1800. Now we have the security of a new water heater

Review 176 (2024-03-04 - Rating: 5)
The service technician arrived on time, kept me informed throughout the process, corrected issues he found and left the areas worked in clean and organized. After he completed all tasks, he provided a summary of work done and offered augmentation that are provided by McWilliams and Sons.

Review 177 (2024-03-24 - Rating: 5)
This plumbing company by far exceeds excellence; they are very patient, professional,thorough and caring; Service Technician Raymond is awesome and considerate; he is very good and thorough; I will continue to call on this company and Raymond for our plumbing issues; thank you McWilliams for your promptness and service.

Review 178 (2024-04-05 - Rating: 5)
Even after having a long, busy day already, Trey çame out & did a fantastic job. He was professional & friendly. Explained everything very well. Couldnt have asked for anyone better. Very, very pleased! Great employee yall have there!

Review 179 (2024-07-11 - Rating: 5)
Jessie Rose came out and did a great job. He fixed the problem and I’m more satisfied with his work. If I could give him a 10 star I would.

Review 180 (2024-03-28 - Rating: 5)
Jesse was on time and was very patient with communications since I am in Dallas and the home is in Nacogdoches. We had to play a little phone tag which was my fault. He explained the issues clearly and candidly ( I like candor) but politely. He installed a Wi-Fi thermostat and walked me through the app set up quickly and easily over the phone. Highly recommend McWilliams and Jesse.

Review 181 (2025-02-27 - Rating: 5)
Service man arrived quickly and was very helpful.

Review 182 (2023-10-10 - Rating: 5)
Mr. Noah came out to my house for a plumbing issue. I was highly pleased with his workmanship and attitude. Called on Monday afternoon and Noah was hear on Tuesday before lunch. Don’t think I could have gotten a better response time with any other company. Would highly recommend McWilliams and Son to anyone looking for HVAC or Plumbing services. Forget the 5 ⭐️ rating I give it a 10/10!

Review 183 (2023-02-01 - Rating: 5)
Absolute wonderful service! I called and they were able to have someone out the next morning. Octavio was our technician and he was so thorough and kind! Loved chatting with him and he was so knowledgeable! Highly recommend requesting him as your technician. Truly the best repair service I have ever experienced

Review 184 (2024-12-15 - Rating: 5)
Wonderful service. Thanks for the quick response and for showing me how to do it myself next time.

Review 185 (2024-10-31 - Rating: 5)
Micheal was very knowledgeable and quickly told me what I needed to keep my home safe.

Review 186 (2024-07-11 - Rating: 5)
Austin Christmas performed maintenance on our HVAC system. He was courteous, friendly, knowledgeable and explained procedures and findings. He took his time and answered all our questions.

Review 187 (2024-02-22 - Rating: 5)
I bought a whole unit/system from McWilliams & Son like 10 years ago. They have sent techs to maintain my system at least twice a year since and have been the best people and best service when I needed work done. This last tech, Octavio C., was super nice, gave me all the options offered and what would be best for my unit. He did his job and was awesome. Thank You!

Review 188 (2025-01-30 - Rating: 5)
Technical was very friendly. And very knowledgeable about his profession.

Review 189 (2023-05-29 - Rating: 5)
Im thrilled to share my outstanding experience with Octavio, the technician who performed AC maintenance at my home. Octavios professionalism, expertise, and exceptional service truly exceeded my expectations.Right from the start, Octavio impressed me with his punctuality and friendly demeanor.Octavios knowledge and expertise in AC systems were evident throughout the maintenance process. He meticulously inspected every component, carefully checking for any potential issues. His attention to detail was remarkable, ensuring that every aspect of the system was thoroughly examined and optimized.What truly set Octavio apart was his ability to communicate complex technical concepts in a clear and understandable manner. He patiently explained each step of the maintenance process, providing valuable insights into the inner workings of my AC system. Octavio took the time to answer all of my questions, addressing any concerns I had with patience and expertise.Not only did Octavio excel in technical proficiency, but his dedication to delivering outstanding customer service was also commendable. He showed genuine care for my comfort and satisfaction, going above and beyond to ensure that my AC system was functioning optimally. Octavios commitment to excellence truly left a lasting impression and whenever we need anything regarding our A/C to be fixed in the future, we’ll be requesting Octavio.I would wholeheartedly recommend Octavio to anyone in need of AC maintenance or any HVAC-related services. His professionalism, expertise, and exceptional customer service make him a standout technician. I am grateful for his top-notch work and will undoubtedly be calling upon his services again in the future. Octavio is an asset to your team, and I cannot speak highly enough of him.

Review 190 (2024-11-27 - Rating: 5)
Great response time to issues with AC/Heater issues. I appreciate they give options on repair or replace units. The entire crew are professional and friendly.

Review 191 (2023-06-23 - Rating: 5)
Once again, McWilliams & Son provided exceptional service, follow up by Customer Service and sent a qualified, experienced, friendly, knowledgeable technician to help me. Jack W answered every question I threw at him, explained in detail what he was doing and why, and got me up and running again - even installed my new thermostat. Your techs are GREAT! Thank you so much.

Review 192 (2024-11-01 - Rating: 5)
The guys were thorough and explained what they were doing and going to do about the issues. They were quick and I was pleased.

Review 193 (2023-05-19 - Rating: 5)
Technician Austin has serviced our system twice now and been on time, explained all issues, knows his products and can thoroughly service the units. Glad he is our technician. High recommendations.Update Juan got my plumbing fixed. Couldn’t ask for better repairman.Octavio has just left rechecking an A/C issue. Another professional repair. Knowledgeable and efficient.

Review 194 (2024-03-29 - Rating: 5)
Pedro and Logan got our new unit installed quickly. Fabulous customer service from my first call until the work was completed.