Golden Rule Air Conditioning & Heating

Photo of Golden Rule Air Conditioning & Heating

Located in Houston, Texas

Address: 9306 Thomasville Dr, Houston, TX 77064, United States

Phone: +1 281-500-7874

Rating: 4.6

Services

  • Online estimates
  • On-site services
  • Repair services
  • Appointment required

Categories

  • HVAC contractor
  • Air conditioning contractor

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-02-01 - Rating: 5)

    Golden Rule A/C are the BEST!!! Their techs are knowledgeable and efficient; they take time to educate the client on what needs to be done and keep them informed along the way. The office staff are outstanding throughout the process. We have used them for years and are completely satisfied with the service received. They truly live up to their name.

  • Review 2 (2024-05-15 - Rating: 5)

    I have used this company for almost every restaurant that I have worked at in Houston. Honest and fair prices, great customer service. I cant say enough great things about this company. Jim and Kym have built an amazing company and I will support them as long as I can. Keep up the great work!

  • Review 3 (2022-05-05 - Rating: 5)

    Golden Rule is a great business to work with from start to finish. Their customer service is amazing and exceeds expectations. The technicians are extremely knowledgeable and professional. All their work is thorough and neat. Their prices are very competitive and scheduling is fast. I highly recommend Golden Rule.

  • Review 4 (2023-03-23 - Rating: 4)

    We will definitely use Golden Rule again!This is a great company to work with, their customer service is top-notch and their work is high-quality. We highly recommend them to anyone looking for HVAC services.

  • Review 5 (2021-02-10 - Rating: 5)

    Weve been using Gold Rule for several years in 2 different homes in Houston. First to diagnose, repair and replace the AC coil in our attic. Since then weve had them come out twice per year for general maintenance and check ups. They ensured everything was up to par when selling our home before inspection, and did a general maintenance on our new home and found a gas leak.They are very quick to schedule appointments and solve any issues. Pricing is fair. Weve had Marlow as our technician all these years, we love the service he provides.

  • Review 6 (2017-02-07 - Rating: 5)

    The customer service by far the best in the city as well as the quality of work. I have worked with Jim and his team for years and have nothing but rave reviews to give them. I would recommend them to anyone needing quality work at a great price. I have been with several companies over the years and have used Golden Rule at each one. Great Job Golden Rule. Keep it up.

  • Review 7 (2018-07-27 - Rating: 5)

    After our home warranty sent another company out to our new home to fix our air conditioner and they spent 15 min here told us nothing was wrong and took our money, I called Golden Rule to get a second opinion. Mark came out and was extremely knowledgeable and meticulous about trouble shooting our system. He found there was in fact a problem within minutes then tracked it down and had us up and running in no time. I will use Golden Rule for all my HVAC needs from here on out and recommend them to anyone.

  • Review 8 (2018-04-26 - Rating: 5)

    The original air handler in our 38 year old house quit this past week. A friend of ours referred us to Golden Rule. I called them at 3:00pm and they were able to get a technician (Marlow) to our house that same afternoon. Marlow was very courteous and professional. He was very knowledgeable and quickly diagnosed the issue and recommended a brand new air handler. We agreed that it made much more sense to replace everything rather than attempt to repair the existing ancient unit. After some bargaining a very reasonable price was agreed upon, the order was placed, and an installation crew scheduled for the next day.The crew that arrived the following afternoon was also very professional and polite. They worked very hard in the heat of the afternoon (thank God it wasnt July) until the job was done close to 9:00pm. The installation was clean and neat. Everything was brought up to code. They cleaned up and swept the floors on their way out the door. They went above and beyond. The transformation in my attic is amazing. We can see and FEEL the difference. Thank you Golden Rule!

  • Review 9 (2021-12-09 - Rating: 5)

    If we could have rated Golden Rule 6 stars we would have. They replaced our AC units and we couldnt be more satisfied.With customer service sorely lacking today, you can reach a person on the phone who can take care of your needs.When you call, ask to speak to Jenn Clickner, she can guide you and set up what you need.Golden Rule is fortunate to have her.She will send out the technician you need. She sent out Victor Alvarez and he was professional and talented. Jenn and Victor are problem solvers. They get the job done.We will always be big fans of Golden Rule

  • Review 10 (2016-08-22 - Rating: 5)

    Golden Rule really rocks! I just moved into my condo a month ago and my ac went out...not fun! Originally I went through my home warranty but they would not come out for two full days so I got online and found Golden Rule. They came out that very evening and had my ac up and running by midday on the following day. I cant say enough about their courteous, expedient and efficient service. The tech, Brandon, as such a good guy, very respectful and informative. He made sure I understood the problem and what it would take to fix it.Many thanks to Golden Rule for being so quick to address my needs in the middle of this hot, hot summer!

  • Review 11 (2020-07-09 - Rating: 5)

    Marlo works hard and smart. Serviced my old units for 4 years since owning this home. But this time I needed to replace one of the units coil and condenser. Very knowledgeable on various product choices so could make the right choice for myself with confidence. He helped me understand the system set up and how the devices send/receive signals. Great to have Golden Rule take care of my family

  • Review 12 (2016-12-15 - Rating: 5)

    Golden Rule came to us through our home warranty when our a/c went out last week, and we were more than pleased with the service we received during the process. The technician came out and diagnosed the issue, and told my wife that we would be hearing from Ryan. Ryan came to our home and explained what was wrong with our current unit and was very thorough in explaining our options. We opted to replace the unit. After getting the financial piece set, Ryan set up an appointment for the installation crew to come out the next day. They showed up on time, and got right to work. Hector explained to me what they were doing at different parts of the process and patiently answered any questions we had. When they were done, they cleaned up, the crew left and Hector stayed behind to show me the work that was done and to answer any other questions. We are very happy with the service we received and plan to recommend Golden Rule to family and friends.

  • Review 13 (2022-05-08 - Rating: 5)

    It was a pleasure finding, engaging and observing the practices of a high quality organization like Golden Rule (GR)! GR quoted a reasonable overall project cost, provided adequate manpower to get the job done on-time and provided a high quality installation. Subsequent to the installation completion date a quality control inspection was scheduled and performed to ensure the entire system was operating properly.I highly recommend Golden Rule for your next HVAC project! We were pleased from start to finish!

  • Review 14 (2020-03-23 - Rating: 5)

    I saw a Golden Rule technician at my church and said I was having issues with my unit so he told me to schedule an appointment. I called and was quickly put on the schedule as soon as the weather got above 75 degrees. Ironically, the same technician from the church, Victor, came to my house, and he recognized me from before.He was very courteous, knowledgeable, explained everything and answered all my questions. He checked the outdoor unit, indoor unit, explained all the readings on the meters (and what he was trying to do). Before he left, he took the time to repair one of my valves that he noticed was leaking.My AC hasnt worked properly since it was installed two years ago. Im so grateful that they fixed this because this week the temperatures jumped into the 80s, and I wont be suffering this summer.

  • Review 15 (2017-02-01 - Rating: 5)

    Golden Rule AC was suggested to me by my brother in the Woodlands. My air conditioner was completely non functioning. Golden Rule came out, suggested a system for my house and then installed that new system. They are professional from start to finish --plus--I felt completely at ease having them spend the day at my house. They are extremely fair in their pricing. The finished installation has worked perfectly from the day they installed the new AC system, and I would recommend them in every aspect of purchase as well as installation.

  • Review 16 (2023-02-25 - Rating: 5)

    The service was excellent, as always! Isaac was pleasant and extremely thorough. He installed my new Nest thermostat with ease. He is a major asset to your company!

  • Review 17 (2021-06-11 - Rating: 5)

    I cannot express enough how satisfied I am with the care and service that I received from Golden Rule. From calling into the front desk, being transferred and taken care of by Jennipher and Victor repairing our problem, our family was treated with respect, professionalism, and the utmost care. This company isnt just about the bottom dollar, I felt treated like family....also special shoutout to Victor for calling and telling me my dog was waiting at my front door!

  • Review 18 (2020-04-15 - Rating: 5)

    I have used Golden Rule to service my A/C and furnaces for several years. Marlo, the technician who services my equipment, consistently does an outstanding job. He is extremely customer oriented and I always feel that I am in good hands.

  • Review 19 (2022-09-08 - Rating: 5)

    I started doing business with them when they replaced my outside unit after hurricane Ike destroyed it with a tree. Over the years, they have serviced my AC as needed. GR is a great HVAC company!

  • Review 20 (2021-01-30 - Rating: 5)

    This is a great company! Friendly staff - delivering that personal touch that a small business always offers. They will coordinate scheduling visits twice a year to check my home heat and air system, patiently answer all my questions, and give guidance on optimal system performance.

  • Review 21 (2017-02-20 - Rating: 5)

    Golden Rule is our facility HVAC Company and has consistently provided exceptional service and technical expertise. The Technicians are very knowledgeable, professional and helpful when onsite and always provide a detailed description of the work they perform. The office staff is professional and responsive to requests for service or questions. Highly recommend Golden Rule.

  • Review 22 (2023-10-09 - Rating: 5)

    Victor and Boaz were very helpful and knowledgeable with our AC. They explained what was wrong and how to fix it. Victor even helped us get credit for payment. Thank you for fixing our AC for us today!

  • Review 23 (2021-03-16 - Rating: 5)

    Marlo is an extremely professional and knowledgeable AC technician. Straight up explained everything. No aggressive up sell which was a relief. I have had experiences in the past where the main goal was to sell you a system you really didnt need. I would have him back anytime!

  • Review 24 (2023-05-25 - Rating: 5)

    House was warm early morn, Robert with Golden Rule came out in a timely manner identified the problem and made the repair he then checked out the entire system. Robert was very pleasant and professional , something I appreciate

  • Review 25 (2015-05-25 - Rating: 5)

    This company is really the best HVAC in Houston. Weve used them several times and they are always prompt, professional, courteous and knowledgeable. They have always fixed our problem quickly and at a reasonable price. I highly recommend them!

  • Review 26 (2021-03-08 - Rating: 5)

    Golden rule was perfect for what I needed done. They installed two nest thermostats as well as added ducts to a room that needed more air. Great communication and quality work.

  • Review 27 (2017-02-03 - Rating: 5)

    They are an honest, God led company who strives to do their best for every customer. We have been with Kim and Jim Miller since they opened their business, and though we have left the Houston area, we still recommend them to our friends in Houston.Brent and Anne Holley

  • Review 28 (2017-01-05 - Rating: 5)

    When the owner (Jim) was informed that I as a single mom with special needs may need to replace an AC unit; he and his son (Josh) personally came to my house to inspect the situation.. They were able to fix my AC and donated their time and services, saving me thousands of dollars.

  • Review 29 (2017-03-16 - Rating: 5)

    Very professional company. They were very responsive on returning phone calls and performed the work when they said they would. I will definitely use them again and have already referred a client to them. The price was very fair!

  • Review 30 (2020-02-07 - Rating: 5)

    The technician was courteous. on time and knowledgeable. Fixed our problem in short order. Pricing is reasonable. I am a repeat customer for obvious reasons.

  • Review 31 (2021-01-31 - Rating: 5)

    I have had the BEST experience with every employee at this company...from getting my estimate, throughout the installation process, and 6 months later with continued EXCEPTIONAL a service!!!

  • Review 32 (2018-01-03 - Rating: 5)

    Best service in all departments.They answer all the phones and when they say they will be there,the technician is ! Golden Rule Air Conditioning & Heating know what they are doing,and its very well.

  • Review 33 (2021-02-01 - Rating: 5)

    Marlo is always professional and helpful. He is great at analyzing problems and fixing the issues.

  • Review 34 (2021-03-17 - Rating: 5)

    Great people solid deals. Have always done a great job installing and maintaining my HVAC.

  • Review 35 (2017-12-12 - Rating: 5)

    Brandom gave to me very good Customer service, Im very satisfy, Golden Rule is a honest and profetional company.Thank you.

  • Review 36 (2020-04-20 - Rating: 5)

    Golden Rule is always responsive to our needs. Thank you for the great service you continually provide us.

  • Review 37 (2016-02-11 - Rating: 5)

    We love these people. They are good at what they do, and they have been more than fair with us regarding recommendations and prices. Etha Browning

  • Review 38 (2022-08-25 - Rating: 5)

    You cant go wrong with Golden Rule. These folks are professional, responsive and easy to deal with.

  • Review 39 (2021-06-17 - Rating: 5)

    Top quality service, every time. Been using this company for many years- highly recommend.

  • Review 40 (2021-05-24 - Rating: 4)

    Called for service. Was never called back. Missed out on entire ac replacement.Edited the review for the response recieved.

  • Review 41 (2021-01-30 - Rating: 5)

    Great service and quick response. Reasonable prices for quality Train equipment.

  • Review 42 (2019-10-15 - Rating: 5)

    Quiet professionals, and they follow-up for call back service if necessary.

  • Review 43 (2017-02-12 - Rating: 5)

    Excellent and prompt service. Knowledgeable technicians. Always provided with honesty.

  • Review 44 (2018-01-02 - Rating: 5)

    Great service, trust-worthy people! Highly recommend.

  • Review 45 (2022-01-06 - Rating: 5)

    Thank you so much for your professional & prompt service

  • Review 46 (2017-12-12 - Rating: 5)

    Very good and honest service.

  • Review 47 (2018-01-15 - Rating: 5)

    Top notch experience with this company

  • Review 48 (2017-02-02 - Rating: 5)

    Actually honest and professional

  • Review 49 (2017-03-06 - Rating: 5)

    Best company around

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