A-US Air Conditioning of Texas

Located in Houston, Texas

Address: 707 Easy St, Garland, TX 75042, United States

Phone: +1 877-221-2109

Rating: 3.6

Services

Repair services

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-21 - Rating: 4)
Home warranty company connected us to A-US Air for a bad blower motor. Below freezing Temps all week. We called Thursday, but they could not come out until Monday. Francisco Lucio was our technician, he quickly determined the motor needed to be replaced and we waited until Thursday for the part to come in. The part was new in the box (important to note) when he arrived and installed it. Francisco ran the system after programming the motor and checking temputures to ensure the system was working correctly.We would have liked A -US Air to Responder faster.Unfortunately we know that the parts for any repairs come from the warranty company, not the Contractor they send out. That was the frustrating delay during the coldest days this year.Francisco Lucio did a great job. Thank you.

Review 2 (2024-09-12 - Rating: 5)
Our AC went out overnight so we called this morning and we were expecting a wait time of a few days for a tech to come out but they understood our situation and came out within a matter of hours. Mike Collins was our tech he had excellent customer service, extremely knowledgeable, very courteous and it was repaired within the hour. I couldnt be happier with the service of this company. I definitely recommend.

Review 3 (2025-02-01 - Rating: 5)
Cant say enough good things about Mike G. Incredible, thorough, kind customer service and professionalism. Extremely helpful and knowledgable and went above and beyond for us on this last visit to our house - and does every time he is sent out (we have several properties that hes come to and he is always excellent and we always know were in excellent hands).

Review 4 (2024-10-09 - Rating: 5)
Jeremy came out to investigate why our blower fan wasn’t working. He ordered a new fan motor and interface board and said it could be 3 - 4 days. Turns out he was able to get it within 1 day and came back out to install them! He did a great job and could’ve delayed it but he was very attentive and wanted to do the job right.

Review 5 (2024-10-03 - Rating: 5)
A-US serviced a repair call placed through my home warranty on October 2. Dispatch first scheduled an appt the following day but helped accommodate a same day appt. Jay the technician called to say he was 30 mins away which is appreciated. Jay’s initial fix did not hold up since the symptoms were intermittent. The thermostat was randomly cutting out and shutting the system down. He had left but offered to take a call from me if the issue reoccurs which it did. He took my call and came back to the house the same evening and was able to identify and fix the issue. Jay went above and beyond to make sure we sleep comfortably that evening. Much appreciated!

Review 6 (2024-09-15 - Rating: 5)
Our outside unit went out on a very hot weekend. Their technician Jeremy came on a Sunday, kept in touch with us and was right on time. He replaced our condenser fan motor and added freon. Very professional.We have used this company before through American home shield when they replaced our inside unit. Always very professional and prompt. A great company to work with.Thank you Jeremy! Andrea Kyle

Review 7 (2024-06-26 - Rating: 5)
Prompt, professional, and fast! Their call-center answers quickly, the technicians do a great job of communicating, and were highly professional on site. Trevor did an outstanding job for us replacing the compressor of our larger AC unit, highly recommend!

Review 8 (2024-09-04 - Rating: 5)
I went through my home warranty company and had a great experience. Rickey was on time, professional, and very friendly. He handled my problem very quickly and even gave me helpful information about my ac system. He went the extra mile and made sure everything was looking good 👍 He did a great job and I am very happy with the results!

Review 9 (2024-08-04 - Rating: 5)
I had read all the reviews before they showed up and was concerned. Had a warranty claim via AHS. I had an amazing experience with a gentleman named Paul. He communicated with me before the call with ETA. Diagnosed the problem quickly and had my AC up and running quickly. Sometimes working with a home warranty company can be frustrating for all involved as lots of things are not covered. Best to understand your contract and what is covered so you have realistic expectations. Thanks Paul for your professionalism.BTW they got me on their schedule for the next day

Review 10 (2022-06-07 - Rating: 5)
**Update** I want to recognize two technicians at A-US Air -Isreal and Miseal. The two techs have been very professional and thoroughly have resolved issue with my HVAC system at different times.A-US Air did tech to resolve the issue after the Core replacement. * Isreal (the tech) was very professional, talked me through what occurred and how he was going to resolve it. A-US Air Conditioning has gained our confidence again.End of update after fixed. I’ll add photos.Two- waiting on a service call, I hope they fix it and I can change my posting and pictures.AHS sent A-USAir for repair work. Less than a month ago. Their employees say they back their work with 60 day warrant- this is not true. The issue is in the picture - they rep did not seal the coil correctly - so I have air escaping into the attic. They do not want to send someone to finish the job correctly. Sad but True.I was wondering why the air was not outputting like before from the vents before worked on it.Trash JOB from the guy that was training another guy. See how their seal gave way bad workmanship.

Review 11 (2024-08-19 - Rating: 5)
Was very worried about how my repair would go after reading the Google reviews. Like many, I had A-US called out by my AHS warranty. Fortunately, I had a very smooth experience that was not like these reviews. Israel was honest, punctual, and fixed the problem quickly.

Review 12 (2024-08-22 - Rating: 5)
Home warranty serviced. 1st visit Tech fished it within 15 mins and AC worked. Next day, AC unit was getting really loud requested a follow up. Steve a different tech came back and diagnosed it as a motor issue. Within 1 hour he went to pick up the part and in a total of 2 hours the repair was done. Overall, not a bad experience. Thank you Steve!

Review 13 (2024-12-06 - Rating: 5)
AHS assigned them for my HVAC service I am very much satisfied with the service and the explanation of each step what went wrong and how they are fixing it. Paul is very experienced professional.

Review 14 (2024-07-20 - Rating: 5)
Very good company. The guys - Jeremy and Tanner - were the first A/C guys to really explain clearly and in depth the cause of our A/C problems and what was required to repair them. Then the city inspector came by and said the installers (Rafael and another man - forgot his name) did a great job. Can’t say much more than that. The only problem we had was that the installers did not add enough Freon but that was quickly identified by Tanner and fixed the next day. I would definitely recommend them.

Review 15 (2024-12-16 - Rating: 5)
Despite many reviews they had my issue solved in minutes! Hector did a great job and had an amazing personality.

Review 16 (2024-08-09 - Rating: 5)
I just wanted to share my experience with AUS Airconditioning today. The technician Michael that was sent out was very patient very kind and very knowledgeable of my AC unit. They have helped me out many times, each time technician comes out. I was recommended this company through my homeowner warranty company American Homeshield and I’m thankful to this company for servicing my AC needs. Thank you AUS air conditioning.

Review 17 (2023-08-27 - Rating: 5)
I have used American Home Shield for years and its been a dice roll as to which contractor they will send. When one is assigned I tend to look at the Yelp reviews and then I get anxious reading other peoples experiences.A/C went out just as our record hottest summer was hitting its stride. I just had a smaller repair last year so I braced for the worst. I submitted my claim with AHS on Sunday and expected the earliest first contact on Monday and maybe even Tuesday but was pleasantly surprised to get a text message from A-US Air Conditioning on Sunday evening inquiring if I was available on Monday afternoon. Again, I wasnt even expecting a call until Monday with the string of 100 degree days and A/C repair being in high demand but they were available, they contacted me before arrival and they arrived on time. Bryant made a pretty quick assessment. Despite having to replace my capacitor last year that was his diagnosis, explaining that they are being made more cheaply for some environmental reasons and tend to fail much more frequently. Fortunately he had one on the truck. He completed the repair in under an hour and we were cool like the other side of the pillow by that evening.Types of repairs and technicians will always vary. This one exceeded all my expectations though and on that basis, I would recommend A-US Air.

Review 18 (2024-07-24 - Rating: 5)
Rob is the best damn Technician in DFW! If you want a nonsense old-school approach to service, he is the guy for the job! He services Fort Worth, so we are lucky to have him, but this is a solid company with decent folks who do a good job!

Review 19 (2018-07-12 - Rating: 5)
1st visit: The diagnosisJeremy Henry from A-US called ahead, arrived early, and found the problem quickly. Though problems remain to be fixed (once AHS authorizes) and it means Ill be seeing more of him and his company, Ive gotten a good first impression.2nd visit: The installEzekiel and Emilio from A-US arrived an hour later than Kenny told me they would, but that is the ONLY mark on this otherwise shining review. Ezekiel called ahead to let me know he was coming. He and Emilio were courteous, patient, and -meticulous-. I need to stress that last word more. METICULOUS. The new unit was a tight fit where the old one sat. Never once did they force anything. They approached each step with careful planning and diligent effort. Every question I had along the way (I was curious!), they took the time to explain. Both of these men are a credit to their company and A-US is a better company for having them. There is 58F air coming from my vents now and I am thankful. Great job guys!

Review 20 (2024-08-27 - Rating: 5)
Maybe Im one of the lucky ones. AHS sent them out, the guy was prompt, thorough and even did a free cleaning that is not free. I was hesitant from the reviews but ended up being great.

Review 21 (2024-04-05 - Rating: 4)
This was the first time I used A-US 1 Air. Jonathon was very through on checking my air condition for upcoming summer. He answered my questions In great detail and even washed my AC. Very reasonable priced. I will call them again for maintaining my AC and furnace. They will text you night before arriving for your appointment. Thank you Jonathon for your help. I recommend them. The only small thing, I had to repeat my address to the operator several times. Not a big deal.

Review 22 (2023-10-10 - Rating: 5)
We have been using this company for over 20 years for all of our commercial and residential properties. I cant say enough about the quality of service we get from them. They will repair a unit when they can instead of trying to up-sale you like many other companies do. We have recommended them to many people over the years and always get great remarks back on others experience with them.Trust-worthy, honest and great service.

Review 23 (2024-02-03 - Rating: 5)
I am an American Home Shield Customer and this company was dispatched to work on my temperamental Nest thermostats. Jonathon arrived on time and was exceedingly patient with my utter lack of knowledge on practical things. He steadily trouble shooted the issue for 2 hours, before conceding that it was a larger issue of a malfunctioning board. He called in his supervisor Kevin to assist. They both went truly above and beyond - Kevin went to Home Depot to purchase a new nest (and return the one I had purchased) while Jonathan went to get a new board. They entirely surpassed any expectations I had. They were knowledgeable , professional, and never made me feel silly for the questions I was asking.

Review 24 (2023-11-14 - Rating: 5)
I recommend this ac company. I had a technician named Jeff W. come out and diagnose our leaking duct work. He reported it to our home warranty service provider and we were approved for repairs. He promptly came back and did the repair. He will explain the whole process. He is friendly, professional and listens to the customers needs. He is an asset to the company. Thanks again Jeff.

Review 25 (2025-01-21 - Rating: 5)
Misael is the best tech I know. He is an expert on mini-split systems and really knows his craft.

Review 26 (2023-04-04 - Rating: 5)
I had a service order from my insurance of my A/C system to AUS Air today. I felt the service went great, my service tech Justin was very professional and kept me well informed through out the inspection. He told me what to watch for, and how my system was running as well. I felt the service was very good, and the company sent text messages and called to let me know when they would arrive and on the way. Very nice since I was worried it would be like other companies and I would have to wait all day long for a phone call.Would recommend this company for other work.

Review 27 (2023-07-17 - Rating: 5)
Had a great experience with the technician, James. We have American Home Shield and were assigned A-US as a second opinion after a really bad experience with the first contractor. They attempted to charge us $1800 for an uncovered item, meanwhile the actual issue I had requested service for didnt even come up in the diagnosis. James quickly identified the problem and was able to help explain the other issue I have and how AHSs coverage on that worked. Unlike the first contractor, James was able to submit the correct diagnosis and AHS quickly approved it. The repairs were made the same day as the inspection and approval, and everything worked out great. Really appreciate the dillegence and generally how fast things went once assigned to A-US. Wish they had been the original contractor all along.

Review 28 (2023-07-19 - Rating: 5)
My home warranty company sent them out they came out and replaced one part on Friday. When I called on Saturday to let them know it wasnt working anymore they sent someone out on Saturday. They did get it fixed on Monday. But everyone I talked to was helpful and everyone I left a message for returned it promptly, I appreciate that when Im trying to get something fixed. Thanks for your help.

Review 29 (2021-06-16 - Rating: 5)
Had a really great experience with the team serving the Austin area. We initially needed an AC repair, which unveiled some other things we couldnt put off any longer with our old unit. The service technician was so helpful, explained everything we needed to do and help us get set up with a new unit install - and we were quoted a very fair price in my opinion. The techs who installed our unit were great. We had another issue with the condensation pooling with the new unit and they stayed to help us figure out how to at least maintain some AC until we could get another part installed. The next day they reached out to us and said within a day we would have that new part installed. Despite some of these reviews, I feel we had a great experience with these guys. I will def be calling them again when the need arises.

Review 30 (2023-09-09 - Rating: 5)
Michael was spot on. Filed through American Home Shield and with 48 hours it was fixed. The called was handled properly by AUS Air within 24 hours of filing my warranty claim. Very impressive service.

Review 31 (2023-10-03 - Rating: 5)
I just want to say thank you to technician Tanner for coming to our home yesterday morning and solving our Lennox communication system issues. He came in and read the schematic diagram of the smart hub came to figuring out it was wired wrong and also fixed the drain pipe issue leading to an upstairs bathroom sink which was configured wrong. He is a life saver and a very good technician! Thanks!

Review 32 (2024-06-18 - Rating: 5)
I am very pleased with the work done by the guys from A-US Air Conditioner of Texas they did a great job installing my new unit and cleaned up when they were done I had been without AC for 2 months and now thanks to A-US Air Conditioner of Texas I have a brand new unit and my house is nice and cool again totally recommend them

Review 33 (2023-07-07 - Rating: 5)
The technician whose name is Paul absolutely went above and beyond to locate and resolve my problem. Not only did Paul do his part; he explained every detail of my system. Paul isn’t the norm! Paul became a good human being with honesty and caring in my eyes. God Bless Paul and this great company.

Review 34 (2023-05-12 - Rating: 5)
Through AHS we were assigned Dennis with A-US Air. Dennis arrived the next day exactly when he said he would, he found that the blower motor was out. He ordered a new one while he was here and said 2 days for delivery and hed be back. That was Tuesday, Thursday he called and said he had the motor and asked if he could come put it in. He was here in minutes, installed the part and insured the AC was working. I have Dennis on speed dial. Well definitely request him again if we have any other issues. Gilmer, Texas

Review 35 (2019-08-01 - Rating: 5)
Jeremy came out for an emergency visit Monday morning when our AC stopped blowing cold air on a Sunday evening. We used home shield and had to call and insist they switch us to A-US because the originally assigned companies wouldn’t accommodate us until later in the week. Luckily the issue wasn’t major and he replaced the refrigerant and repaired the seal. Jeremy also inspected both of our units and was very knowledgeable and informative. He offered several different options for our home based on timing and cost... when other companies have came in and the only option was $5000 total duct replacement and $16,000 for brand new units. We had Jeremy come back out a couple of days later because our house was not cooling down. Not surprised that the issue was the 104 degree weather and poor insulation in our windows. But he showed up right on time and reinspected everything. He also installed a leak guard free of charge because we do have an older unit. I also appreciated that I can go online and book an appointment on their website. Wednesday night I was able to book for Thursday morning. Jeremy called us that evening to confirm the appointment so he wouldn’t have to wake us up earlier. Overall the service was wonderful. Based on our interaction with Jeremy I would strongly recommend this company and plan on using them myself for any future needs. Hopefully not in the near future :)

Review 36 (2023-06-24 - Rating: 5)
I can not give this company enough stars. The tech is bar none hands down the BEST. We bought our home 4 years ago and not one out of the 6 HVAC companies AHS has sent to us has ever resolved our issue. This man was here 20 min amn bam! Done. I think he may he a super hero we have air. And I am never going to accept anyone other than this company and our tech.

Review 37 (2018-05-16 - Rating: 5)
My technician was great! He was professional, above the best service, and made sure I was a satisfied customer. It speaks volumes of a service technician who comes to your home and listens to what you have to say (what your A/C unit is/is not doing) even if you dont know how to explain in his terminology, at least you feel he is hearing you out. And the technician then began diagnosing my unit. He was great and very courteous. Thank you A-US Air of Texas for sending me one of your BEST TECHS.

Review 38 (2018-01-26 - Rating: 4)
My experience with this tech was excellent. Michael sent me text message the night before and told me a time frame (within 2 hours) of when he would be at my home. He was on time, ask me to explain what was going on, and explained what was happening with my system. He then performed a check of the system and advised me that all appeared to be in good order. The system was a little low on Freon, which he corrected. The whole process took about an hour. Mike was courteous, knowledgeable and quick. Over all, very pleased with service.

Review 39 (2023-08-23 - Rating: 5)
Jeremy Henry turned a certain bad review into a good review, after we had to go a week with no A/C in this 100+ degree Texas Summer Heat!Jeremy was punctual (he actually called before he showed up and was there within 5 minutes), plus he was very thorough and professional. Now our A/C is blowing like new again!Give that man a raise!