Fort Bliss Family Homes

Located in Houston, Texas

Address: 1991 Marshall Rd, Fort Bliss, TX 79906, United States

Phone: +1 915-564-0795

Rating: 1.9

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Gender-neutral toilets

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-29 - Rating: 5)
Ive always had amazing service from maintenance. Always courteous, professional and knowledgeable.Jose Martinez was recently at my residence and he couldnt have been more helpful and efficient. All of the technicians who have been here have gone above and beyond. Jose, Robert, and Cruz are invaluable to the company.

Review 2 (2024-01-05 - Rating: 5)
Our family is incredibly thankful for Fort Bliss Family Homes! The staff have been kind and helpful in any area we have needed assistance. Coming from the midwest, we were a little worried about pests, however, the included pest prevention you can request monthly has made this a non-issue. The maintenance workers are always prompt and kind and go above and beyond! The fenced in back yard and neighborhood playgrounds have also been a bonus with small children allowing for safe outdoor play!Do not be deterred by the 9-12 month waitlist! We were scared at first, but housing has pulled through for us twice in getting us a house in a timely manner! :)

Review 3 (2023-06-08 - Rating: 4)
After living on post for three years, I can say this was actually one of the better renting experiences Ive had. The homes themselves are quite nice and really spacious. The neighborhoods themselves could use a little extra TLC as far as the landscaping and play areas for kids. Maintenance is a bit more hit and miss as far as reliability and getting things done in a reasonable amount of time. Maintenance is a bit careless in getting the job done and will always leave a mess, but they are kind and willing to help.

Review 4 (2021-06-20 - Rating: 5)
We had a great experience with move in and move out ! It was so simple . We were rushing to move out and we did a basic clean up replaced our blinds with Walmart blinds and we were good ! No issues and got money back . Living there was nice ! It was my second time living on fort bliss and the management this time was amazing . The housing on main post were old but mine was a little updated and worked well for our budget . My maintenance requests were filled immediately. The guys that came out were great and friendly and knowledgeable. My husband had a fast commute to work and we had everything we needed in walking distance ! The team there was awesome when he deployed. We won a porch swing for yard of the month which we use now in our new home . I miss El Paso and hope we can get stationed there again. Thanks to everyone who made it wonderful for me and my family !

Review 5 (2023-02-18 - Rating: 5)
So far our experience has been pretty good. The only downside is that some houses are old and there is a few cracks here and there so cockroaches and spiders seems to slip in. Otherwise it has been awesome. By the way, if youre moving here or is actually here and looking at reviews and own a dog, please for the love of everything dont let your dog bark for hours. I dont know why people here think their dog barking is cute or pointless because its not sweetheart. Beside my sadly careless neighbors, everything has been fine with the maintenance. Ill make sure to update when we move regarding moving out fees and such.

Review 6 (2024-10-21 - Rating: 5)
Ray A and Martinez did such a great job fixing our blinds and being quick with it 😁

Review 7 (2025-02-12 - Rating: 5)
Salvador did an amazing job, friendly and respectful. 10/10

Review 8 (2017-08-29 - Rating: 5)
I dont know what people are complaining about. Housing always answers my work orders promptly. All I do is submit them online, and I get a call the same day or within 24 hours. Repairs usually occur shortly there after. Ive lived here almost 2 months, submitted 4 work orders, and had all of them completed timely and satisfactorily.On a side note, Ive been an actual homeowner twice. I know what constitutes bad craftsmanship and what constitutes homeowner level work. Being a homeowner (renting or owning) requires a small level of personal commitment to the quality of your home. If you can fix it yourself, just do it and save yourself the stress. If its above your level or poor craftsmanship, put in an online work order.

Review 9 (2020-09-18 - Rating: 5)
The rating is specifically for Ms. AIDA REYES from Paseo Del Norte neighborhood for her professionalism, patience and kindness dealing with the vacating process. Lived at this house since Dec 2010! Had inquired about her final inspection and she took the time to research it to confirm some things especially my file on work orders may have been a long list worth 10 years. She was prompt in returning my calls and emails and was able to solve the issue. Need more caring and professional people like her. I may have not dealt with other employees from that neighborhood but Im sure they are a great team. Thank you again Ms Reyes.

Review 10 (2023-08-24 - Rating: 4)
Living at Fort Bliss Family Homes has brought me into contact with various members of the maintenance staff, but one individual truly stands out – Salrios. His service has been nothing short of incredible.Salrioss commitment to excellence is evident in every interaction. Whether tackling a minor issue or a major repair, his approach is meticulous and thoughtful. He takes the time to understand the problem, explain the process, and ensure that the job is done right.What really sets Salrios apart is his genuine care and attention to detail. His dedication to his work is not just about fixing things; its about creating a positive living environment and building trust with the residents.In a world where exceptional customer service is rare, Salrioss incredible efforts have been a refreshing and appreciated aspect of living at Fort Bliss Family Homes. His service alone has significantly enhanced my experience here, and I wholeheartedly commend him for his unwavering accomodation.

Review 11 (2019-10-31 - Rating: 5)
There are a lot of negative reviews here so maybe we were just lucky or because we did research before we got here but we have no major complaints. All of our work order requests have been fixed within a reasonable amount of time and when it comes to leaks or HVAC not working, they are here either same day or early morning. Be diligent about upkeep of the home whether its putting in work orders or doing it yourself. Also, all these people saying its not worth the BAH...we got here in the summer and havent had to worry about paying out of pocket for utilities, whereas off post that is a given. That in itself makes it worth it to us. Plus we were upgraded to a bigger home because we simply asked if it would be possible. Do your research on housing communities instead of just being put on the waitlist and getting whatever is offered. Btw, we were able to see the home before we signed for it unlike others apparently, but the community was one that we already researched and requested, so we already knew what to expect. Be specific on what housing communities you want to move to and state that in your application. Regarding BAH, we have always paid a month behind, i.e. November 1st BAH pays for October, therefore they are entitled to collect prorated BAH the month after move out...thats why you pay a prorated amount up front at move in at the next duty station...this has been the process at EVERY post we have lived at so I dont see why it would be different here.My suggestion...do your research, plan ahead, ask questions before you get here, and remember everyones experience is different.***I am not an employee of Balfour Beatty nor do I have friends that work for them, I just wanted to share our experience.***

Review 12 (2018-04-10 - Rating: 5)
I see a lot of negative reviews on here, but honestly I love living on post here. Maybe I just got lucky and got into a nice neighborhood. The staff is amazing a friendly. They always fix problems the day the order is put in. They have literally called to make sure my experience living on post has been good. I mean I dont know what some of you people expect. They cant come take care of your family and cook for you. I love this housing it is by far better than my past two duty stations. Ill live on base as long as Im at bliss.

Review 13 (2015-12-16 - Rating: 5)
My husband & I had a fantastic experience with Balfour Beatty Communities! We lived in the Lindquist Heights community for 2.5 years {2012-2015} and had no issues! From move in to move out, the ladies in the community office {Paso Del Norte} were always helpful & pleasant & any time there was a maintenance issue they were quick to respond. Once we gave our notice to vacate they gave us a very thorough list of what to clean or the cost of cleaning...we opted to pay for cleaning {Although I still cleaned everything on the list & was actually told that our home was cleaner than those that are professionally...}. We never had any billing issues and we received our refund check just as they said we would. Anyone looking for on post housing I would recommend Balfour Beatty Communities!Side note: My ONLY complaint {which is nothing the office can help} would be children from the neighboring {non military} neighborhood crawling under the gate and walking through our neighborhood.

Review 14 (2019-01-29 - Rating: 4)
Moving in was very simple. I’ve had to document everything that wasn’t in perfect condition when we moved in. The repairing process has been easy they come and do the repairs on toilets or ice makers in a timely manner. Paso del Norte is the section we are currently in and the neighborhood is quiet. We just moved in 3 weeks ago.

Review 15 (2021-02-09 - Rating: 5)
My husband and I are being placed at our first duty station here in fort bliss, and I just have to shout out Heather Ramirez!! She was so kind, caring, and helpful! And made things way less difficult for us and worked with our situation! Thank you Heather! I wish more people in this world were like you :)

Review 16 (2016-05-18 - Rating: 5)
Had a great experience. Lived in a very nice house on aero Vista which is far better than any housing I have lived in thus far. I am moving to ft Bragg and if you want to complain look at those on post houses.

Review 17 (2023-03-11 - Rating: 5)
Sierras customer service is BEYOND amazing, you can tell she cares so much about people & their needs. Thank you, Sierra, for getting us into a home & helping us so much along the way!!

Review 18 (2023-08-06 - Rating: 5)
I’ve had a very good experience. every time I’ve ever put in a work order they have always been on top of it. everything always gets done in very quickly.

Review 19 (2014-05-11 - Rating: 4)
Have a good experience, submitted my paperwork a month prior they gave me a list of houses and even when I showed up early they worked me in the schedule. A very nice experience.

Review 20 (2021-08-25 - Rating: 5)
Edit: Thank you for your message. With further investigation, the charges werent for damages at all althought that it what was mentionned on the email. I apologize for my review and deleted it with 5 stars added.