Enclave at Mason Creek

Located in Houston, Texas

Address: 21455 Merchants Way, Katy, TX 77449, United States

Phone: +1 281-653-7126

Rating: 4

Services

Online appointments
Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Gender-neutral toilets
LGBTQ+ friendly
Transgender safe space

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-03 - Rating: 5)
Just applied!Me and my little family are looking to expand and start fresh . We currently live in a 2 bed apartment and applied to a 4 bed townhome! the property is modern and beautiful! while checking out one of the homes we actually saw kids outside playing as well as adults and it was such a refresh to know that the community is safe enough to have your babys out and about with not a worry ! my baby is 1 year she still has a while but it’s lovely to see .the application process has been smooth and easy E’majin is so sweet and replies to emails in a timely manner which i appreciate! fingers crossed 🤞🏻

Review 2 (2024-10-25 - Rating: 5)
My name is Janice Selders and I moved to Enclave at Mason Creek about 3 months ago. First, the townhouse is amazing and is not lacking any amenities. Next, my experience with the office team at Enclave has been exceptional. However, I want to give Ty and Ariel a shout out for their amazing customer service. They both definitely meets the definition of great customer service. Whenever Ty wasn’t available, Ariel stepped in to ensure the rental process kept moving. They both provided the best customer service from the application process to move-in day with a smile. When I first met Ty for the walk through, I was greeted with a humble spirit and willingness to go the extra mile. Then when Ty was out of the office Ariel stepped in and greeted me with a smile and helpful heart. They both are the reason I decided to commit to living at Enclave, because the warm welcome made me feel at home. The welcome gift is a great way to show your appreciation to your new residence. Thanks.Lastly, I must say the maintenance requests were slow to get processed when I first moved in, but once they hired Issael, the maintenance technician he hit the ground running. He didn’t stop until all the requests were completed. He is thorough and explains the situation every step of the way.The management company has some gems with the current staff, hopefully, the company will keep them around for a long time.

Review 3 (2024-10-22 - Rating: 5)
At Enclave, we take pride in having the best maintenance technician on our team. His dedication to his work is evident in every repair job he completes. Not only is he always punctual, but he also goes above and beyond to ensure that each task is done to the highest standards. His attention to detail and expertise in troubleshooting make him an invaluable asset to our community. Whether its fixing a leaky faucet or conducting routine maintenance checks, our technician consistently delivers exceptional results. Residents can rest assured knowing that their homes are in good hands with him around. Its not just a job for him, its a passion, and that shines through in the quality of his work. We are grateful to have such a reliable and skilled technician on our team at Enclave.

Review 4 (2024-10-18 - Rating: 5)
In an era where exceptional customer service is rare, my experience with Ty Haynes at Enclave at Mason Creek truly stood out. He warmly welcomed me and provided a thorough tour of the community, making me feel right at home. By the end of our visit, I knew I had found a special place.Finding a home can be overwhelming with so many options available, but Ty and the stunning community made my decision effortless. Although I ultimately chose to move to another city rather than Katy, if the opportunity arose, I would not hesitate to choose Enclave at Mason Creek. if you are in the Katy area, go visit Ty and he will take care of you.

Review 5 (2024-10-24 - Rating: 5)
We have been residents of the Enclave at Mason Creek for the past four months, and I must say, our experience has been nothing short of fantastic. In particular, I am continually impressed by the level of service provided by Issael, the maintenance technician. Every time we have had a small repair or issue in our apartment, he has been quick to respond and address the problem with professionalism and efficiency. His attention to detail and dedication to ensuring that our living space is in optimal condition is truly commendable. It is reassuring to know that we can rely on him to take care of any maintenance issues that may arise. We feel lucky to have such a capable and dependable team member looking out for us here at the Enclave at Mason Creek.ce has been nothing short of fantastic. In particular, I am continually impressed by the level of service provided by Issael, the maintenance technician. Every time we have had a small repair or issue in our apartment, he has been quick to respond and address the problem with professionalism and efficiency.

Review 6 (2024-08-31 - Rating: 5)
We have loved our time here at Enclave at Mason Creek so far. Office staff is amazing and have always been super helpful since Day 1. The property Maintenance Tech, Issael sufficiently communicates and always gets the job done (shout out to him for knocking a few things out at once and always being welcome to answer our questions). Couldn’t ask for a better community for myself and my family.

Review 7 (2024-08-25 - Rating: 5)
Special yet heartfelt salute to Aerial and the TDM Team at Enclave Mason Creek. The attention, patience, prompt replies to my questions and concerns were handled with the up most care and attentiveness. Aerial and team go over and beyond with great people skills towering the needs of their future residents. While this is a new journey for me I could t have asked for such an amazing and special leasing team from Aerial and Team.To also mention the property is beautiful, quiet, and new. All that I was looking for and more.Thank you for all your time, patience, and compassion.Kind Regards,KMH

Review 8 (2024-09-02 - Rating: 5)
I moved here a few months ago and can say it was the best Customer Service experience , I received from Ariel. She was so supportive and amazing with helping me. The townhomes are beautiful. I would recommend you to come out and see for yourself. Ask for Ariel!!!

Review 9 (2024-08-29 - Rating: 5)
Staff and maintenance are exceptional.Had a few maintenance items to be handled at the house. Issael Martinez was assigned my work order and he was professional, timely, and knowledgeable.

Review 10 (2024-02-09 - Rating: 5)
Move in was a little rocky but I was amongst the first group to move in so it was understandable. One I moved in it has been pretty good. Office staff has been really responsive especially with it being a new community. They will have hiccups but it is just because it is new. I like it have good neighbors and don’t hear a lot of noise myself. I would recommend living here!

Review 11 (2024-07-04 - Rating: 5)
I moved here a few months ago and can I say it was the outstanding Customer Service I received that put the icing on the cake with this beautiful townhome. Ty was absolutely amazing and delivered everything great about what to expect. I love my home

Review 12 (2024-02-14 - Rating: 5)
First off I love me some Ariel and Ty they are great when it comes to questions, they made me feel so welcomed. The homes are amazing my kids and I love it here. So happy to call this place our new home.

Review 13 (2025-02-10 - Rating: 5)
Toured the property with Hector and he was very pleasant! Property is beautiful!

Review 14 (2023-08-23 - Rating: 5)
I have been eyeing this property for a while and couldn’t tour immediately due to a delay in the Fire Marshall of Katy approving. I’m Moving in from Dallas metroplex area and met with Arnold, who is phenomenal! When I first spoke with him, he made it all worth the while to stay connected and wait out the process. He’s quite knowledgeable, personable and once the approval for tours opened up, he was a stellar tour guide. My daughter and I absolutely love the property. However, I have to say, Arnold made it totally worth my decision to make the move to Enclave. Arnold deserves to receive top tier incentives AND even a promotion. Thank you Arnold for staying on top of your job!! You seem to always be working and available for questions and/or concerns!! 🙏🏾

Review 15 (2024-06-26 - Rating: 5)
The Enclave offers stylish amenities and unique conveniences, all at a reasonable price point. The staff is professional and courteous, and they work hard to ensure a good living experience.

Review 16 (2024-02-29 - Rating: 5)
From the time I applied till the day of moving in Ty has been nothing but AMAZING!! He is very patient, friendly, and attention to detail. Also, Ariel and Emajin were very helpful and great during my process. Another thing, the townhome is BOMB! I’m so excited… thank you all for the help!

Review 17 (2023-09-25 - Rating: 5)
We had the pleasure of meeting Ariel, she helped us solve a small problem regarding the moving date, very professional, with a good understanding of customer service and customer needs, we want to thank her for her attention and time. She is a good asset to the Enclave company, excellent customer service from Ariel and Arnold, thank you.

Review 18 (2023-08-21 - Rating: 5)
We went to look for information, Arnold attended us, we were super satisfied, he has excellent customer services, polite, respectful, super friendly and good vibes. Excellent knowledge of his work and answered all our questions.He is a valued team member for Enclave At Mason Creek.

Review 19 (2024-09-04 - Rating: 5)
After poor communication with maintenance, the new guy Issael did a great job raising my issues and getting the work orders up and running.

Review 20 (2024-01-06 - Rating: 5)
Arnold was great! He was very knowledgeable of the community and went above and beyond for me today. I highly recommend anyone looking for a nice townhome to check this out and ask for Arnold!

Review 21 (2023-08-24 - Rating: 5)
Great customer service all the way around!!!! Its a very beautiful property, with a contemporary style and concept. The amenities they chose are top notch. I look forward to my move in date ❤️❤️❤️

Review 22 (2024-08-09 - Rating: 5)
The crew in the office is outstanding I love them very friendly and professional my husband and I love living here glad we found our home here

Review 23 (2024-02-14 - Rating: 5)
Fadis and jinya are within walking distance from this place, which I love. Proximity to Asian town and several grocery stores is also great. Townhomes are gorg. So far enjoying.

Review 24 (2023-12-09 - Rating: 5)
This property is very nicely constructed, I will be referring my sister also. Thank you to the lovely staff, and a big thank you for the kindness TyQuan! You were a great help!

Review 25 (2024-02-14 - Rating: 5)
Amazing and clean environment everyone is willing to help in any way that they can .Ty is always warm and friendly!

Review 26 (2023-11-10 - Rating: 5)
Awesome company and amazing office staff, I highly recommend this property for your next place to call home!

Review 27 (2024-02-09 - Rating: 5)
I really love my townhouse. Pretty modern and spacious!!!

Review 28 (2024-03-10 - Rating: 5)
The pictures don’t do this place justice. Very nice!!

Review 29 (2023-03-25 - Rating: 5)
Outstanding customer service and upscale living experience. 10/10 recommend!

Review 30 (2024-03-07 - Rating: 5)
Management and staff are courteous and professional.

Review 31 (2024-06-20 - Rating: 4)
Nice place and, friendly people.

Review 32 (2024-04-05 - Rating: 5)
Beautiful place to live

Review 33 (2024-08-01 - Rating: 5)
Very beautiful

Review 34 (2024-09-03 - Rating: 4)
The Town Houses are very nice, everything is New, the staff that assists you are very friendly and they are at a good price, we did not rent because we did not like the way to enter the available Town House, you can only enter through the gate and you have no where nearby They can park a visit.