Wilson Family Plumbing Heating Air Conditioning

Located in Houston, Texas

Address: 2751 Massey Ln, Rockwall, TX 75032, United States

Phone: +1 469-338-5533

Rating: 4.4

Services

Identifies as women-owned
Online estimates
On-site services
Repair services
Appointment required
Credit cards

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-20 - Rating: 5)
I cannot recommend Wilson Family Plumbing, Heating & Air Conditioning enough. Even though they are a small, family-run business, their level of professionalism and care rivals any large company. From the moment I reached out to them about my broken AC, they listened attentively to my concerns and made me feel like a priority.They scheduled an appointment quickly, arrived on time, and wasted no time diagnosing and fixing the issue. The technician explained everything clearly and worked efficiently without cutting any corners. What really stood out to me was their personal touch and genuine commitment to making sure I was comfortable again.If you’re looking for a company that values quality work, honesty, and great customer service, then Wilson Family Plumbing, Heating & Air Conditioning won’t let you down. They’ve earned a lifelong customer in me.

Review 2 (2024-11-19 - Rating: 5)
I have had Wilson out for two different 5 ton units and am very happy with them. I have tried over 10 local HVAC companies in the past few years for my 3 older units and am glad to have tried Wilson. Dawson fixed my first one and Eric fixed the second one. Kari is very pleasant when scheduling. Very efficient and reasonably priced. I am glad i tried them and they are now my go-to AC company (and plumbing also) :)

Review 3 (2024-11-20 - Rating: 5)
Excellent Service – Above and Beyond!I had several plumbing issues that needed fixing, including a leaky bathroom tub, a loose master shut-off valve, and a leak under the bathroom sink. The technician quickly diagnosed and fixed each problem, ensuring everything was properly sealed and functioning. They even went the extra mile to check for other potential issues. The work was fast, professional, and of excellent quality. Highly recommend!

Review 4 (2024-12-09 - Rating: 5)
I had an excellent experience with Wilson Family! From the initial consultation to the repair of my heating system, their team was professional, courteous, and efficient. They took the time to explain my options in detail and helped me choose the best option for my home. I highly recommend them to anyone looking for reliable services!

Review 5 (2024-12-06 - Rating: 5)
If you ever question honest and integrity of a company please know that Wilson plumbing it one that will make sure you don’t worry, I’ve been working with them since I purchased my home on 2019 and they are extremely reliable and honest. They have been assisting me through a really difficult situation and I have no words to really express how they have gone above there calling on this matter. I wish them nothing but success and many blessingsPlease know that you are in good hands

Review 6 (2024-11-20 - Rating: 5)
Outstanding experience with Wilson Family Plumbing, Heating, and Air! The team was knowledgeable, courteous, and went above and beyond to ensure everything was done right. Great customer service and fair pricing. Will definitely use them again!

Review 7 (2024-12-09 - Rating: 5)
I cannot recommend Wilson family plumbing enough! Kari was so helpful over the phone and the technician that was sent out to my house was so nice and fixed everything for me! Will be using them again.

Review 8 (2024-07-13 - Rating: 5)
Wilson Family Plumbing Heating and Air was super helpful. We have had an exterior leak at our home and needed a water softener install estimate. They responded quickly.When the plumber showed up, he was kind, professional, courteous, quick, and clean. We are grateful for their service and will call on them for future projects.

Review 9 (2024-08-19 - Rating: 5)
I called at 5:30am and Tyrone came to my home within three hours! Kari spoke with me on the phone assured me they would get me in first thing! Tyrone was beyond professional and really explained why I was having the problems I was having and explained everything in detail. Would recommend to everyone that’s needing AC repair! Got me back up and going within the hour!

Review 10 (2024-06-29 - Rating: 5)
Wilson Family Air Conditioning is a literal Godsend. After calling down the roster of seeming endless google suggestions, and being told wed have to wait between 4 days to 2 weeks to get our AC fixed, we took a breath to pray, and along came Kari. She sent Dawson out within an hour to help us in the Texas summer heat. Wilson is a small, family- owned business, and they are the sweetest people. They fixed our unit that day, and we are so very grateful.

Review 11 (2024-04-01 - Rating: 5)
Wilson Family has been an absolute home run for us. Kari is the most responsive service rep I’ve ever worked with and they’ve consistently been able to get someone out to look at issues within a matter of hours, not days. I am a HUGE fan of this business!!

Review 12 (2021-12-17 - Rating: 5)
I do not normally write reviews of any kind, but when a company goes above and beyond what is usually expected in a service company, they deserve an applause. Wilson Family Plumbing is my go-to for any kind of plumbing need. The have installed gas lines, replaced outdoor hose bibs, indoor faucets and scoping of my drainage system…so far! Everything they do is done professionally and to excellent standards. They are fast to respond to my needs and get me scheduled at my convenience. Their bids are competitive, but I won’t bother with any bids any longer because I wouldn’t want anyone else to touch my plumbing! When there is any kind of issue, they are immediately there to make it right. They truly desire to do the absolute best for their customers. Customer service is exceptional. It makes a big difference to work with a family of people proud of the service they offer who honestly care about their customers. And I have to say Tyrone is my kind of guy. Friendly, professional, fast and very knowledgeable. Believe me, you won’t be sorry. These guys are good, honest and they care!

Review 13 (2022-06-12 - Rating: 5)
Wow. This company is exceptional from their customer service to their plumbing services. I have used numerous companies over the years as a landlord, but this was the absolute best. Tyrone delivered great service all the way around. He was professional, thorough, and explained everything to me once he diagnosed the leak in my home relatively quickly when two plumbers before him failed to find it. Thank you Tyrone and Wilson Family Plumbing for a top notch experience!

Review 14 (2024-11-21 - Rating: 5)
Very helpful and friendly staff and great service. Will definitely be calling back when I need!

Review 15 (2022-07-06 - Rating: 5)
Dawson with Wilson Family Plumbing, Heating and Air provided us phenomenal service!Our A/C was only blowing warm air. From the time I placed the call to Dawson fixing our unit was less then an hour!Dawson was professional, courteous, knowledgeable and respectful!The service was top notch!Thank you Dawson!

Review 16 (2022-03-30 - Rating: 5)
Tyrone arrived as scheduled, after normal hours on an extended Tuesday, to quickly help me clear lines, and identify the true source (city) issue, regarding our septic/sewer/toilets system backup over the weekend.Wilson Family Plumbing Heating Air Conditioning was dispatched by our home warranty company HomeServe, and I would use them again without hesitation.Thank you!

Review 17 (2022-05-28 - Rating: 5)
Very responsive and professional! They can do commercial or residential too and I’ve used them on both. TYRONE IS A GENIUS and genuinely great man!!They text me and even keep up with me in a personal level. They even helped me find a mechanic when my car died !! Seriously awesome family and company 🙏🙏🙏🙏🥰🥰🥰❤️❤️❤️❤️

Review 18 (2022-06-15 - Rating: 5)
Our AC unit went out last weekend. The service tech showed up and promised the unit would be running before he left (it was over 100 degrees outside, hottest day of the year so far). It felt like meeting a real life super hero. He was able to fix the unit and find the problem that day. Really appreciate their expertise and quick response. Words cannot express how thankful I was to have them come out! Awesome work!

Review 19 (2022-06-02 - Rating: 5)
My a/c stopped cooling upstairs. Had a big name company come out and check it it said that I needed a expensive repair. Eric came out and check the system for me and decided after checking the system over and understanding the details on how it stopped to just recharge the unit and see how it goes. Stated that he would check back a week and see. So far we are still running cold.

Review 20 (2022-07-09 - Rating: 5)
Very impressed !! They came so fast after 530 pm we had our ac goOut on a Friday night ! And it was back up an running before 830 pm ! I will definitely use them in the future !Thank you so much guys .. it was a 103 degree day !

Review 21 (2022-08-09 - Rating: 5)
I found this company on Google and must say I found my new company for my plumbing & AC needs. Tyrone came out and corrected a problem from a previous plumber. The customer service was great and he was able to explain everything regarding the issue.

Review 22 (2022-06-27 - Rating: 5)
Dawson was great! We were without AC for a few hours with the house temp reaching 80+. Dawson came in and in no more than 10 minutes we have AC! Highly recommend!!

Review 23 (2023-08-18 - Rating: 5)
Eric showed up on-time, replaced a part in about 5 minutes and was on his way. I will definitely call Wilson Family again in the future.

Review 24 (2023-06-16 - Rating: 5)
They respond very quickly. Weve had several water leaks and theyve been very fast and fair

Review 25 (2024-11-20 - Rating: 5)
Great Business and Great People!

Review 26 (2024-11-20 - Rating: 5)
Best company on the map!

Review 27 (2022-05-31 - Rating: 5)
Eric was absolutely amazing and extremely helpful! Highly recommend!!

Review 28 (2022-07-01 - Rating: 5)
Outstanding family owned three generation business. My out door unit stopped working with it being 100 degrees outside at 5 pm on a Wednessday. They were the one company that made it a point to work me in to their busy schedule and showed up at 11:30 at night. Changed a capacitor and got me up and running. Then the compressor went out 4 days later on Sunday. So, I had them install a new system due to the age and quality of my current system. Took a bit to find the system due to the current supply chain issues but they did it. Then when the last unit in the state fell off the forklift fork at the supplier, they got me the next level up unit for the same price. Install was done quickly and with good workmanship. Just a very nice, professional and personable family. Will definitely be my new go to.