Shafer Services Plus

Located in Houston, Texas

Address: 3800 San Pedro Ave, San Antonio, TX 78212, United States

Phone: +1 210-227-8358

Rating: 4.8

Services

On-site services
Online estimates
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-25 - Rating: 5)
I have used Shafer in the past and have purchased a contract with them. Every time they perform work it reinforces the good decision I made to have a contract with them. Today, Diego Serna replaced my Phyn Smart Water assistant. He came to the house promptly as scheduled, was very knowledgeable, completed the work correctly and quickly. I thought he was excellent. He improved the way the pluming was originally installed by the builder and explained everything he did. As always - a great job.

Review 2 (2025-02-26 - Rating: 5)
I CALLED AT 7:58 AM AND BRANDON ANSWERED THE PHONE. I explained that we just got home the night before and turned our water line back on to find a deluge of water bubbling up in our yard. I informed BRANDON that we shut the water off. Luckily, BRANDON had a crew available for us that same morning. With in two hours Shaffer Services had our line replaced. We want to thank the crew, Diego and Shawn, for a job well done. So nice to see such wonderfully caring and knowledgeable staff. You saved the day for us!!!

Review 3 (2025-02-19 - Rating: 5)
Alex was very diligent in properly identifying the problem with my a/c. He spent more time than I think most would to ensure that what needed to be replaced/repaired was the appropriate course of action. He provided me with several package options to best suit my needs. I wouldnt hesitate to call on Shafer for a/c assistance again and to request Alex!

Review 4 (2025-01-23 - Rating: 5)
Franc Rocha was very knowledgeable and went out of his way to fix little things and explain how things would work and what he had done. Would definitely recommend Schaefer services for any plumbing or A/C work that needs to be done. A wonderful experience I was very pleased. Give them a 5 out of 5 . Thank you for coming out right away to fix my hot water heater

Review 5 (2025-01-13 - Rating: 5)
Shafer Services technician’s were Punctual , Professional , and Personable. They answered all of my questions ,and the completed the job without incident. They made a potentially stressful situation stress free . I would highly recommend Shafer Services to anyone who has A/C or Plumbing needs .

Review 6 (2025-01-16 - Rating: 5)
Outstanding service! Everyone (from the service tech who came to our home, the dispatcher and even the owner) was courteous, friendly, listened well and did their best to fix my issue. Excellent communicators and knowledgeable. Would highly recommend them.

Review 7 (2024-11-19 - Rating: 5)
I want to say thank you, to Nathan and John; and everyone else who helped with the installation of my new central ac unit. I had an ugly mold issue and Shafer Services quickly provided resolution to the problem. I had called them for water heater issues before, and they were prompt, courteous and knowledgeable! They are very clean and leave the area looking better than before! I highly recommend this company and again thank you for all your help!!

Review 8 (2025-02-17 - Rating: 5)
Alex Nelson, HVAC tech performed my annual heater checkup. He was on-time, courteous and professional. Exactly what I have come to expect from Shafer.I continue to be quite pleased with their service…highly recommend!!!

Review 9 (2024-11-15 - Rating: 5)
Frank was extremely patient, professional, and pleasant as we asked countless questions during discussion of water heaters, comparing tank vs tankless, as our current water heater is having a moment. He spent additional time discussing water softeners and providing us a quote as I requested, despite knowing it could be some time until our current system needs replacing. As if that wasn’t enough, instead of quoting price to replace outdoor faucets I assumed required replacement, Frank performed a quick and easy fix, at no charge. We will absolutely call Frank Rocha at Shafer when next we need a plumber!

Review 10 (2024-11-23 - Rating: 5)
I am so grateful to have found and built such a great relationship with Shafer Services. I use them for both my commercial property and personal home and their work ethic is superior. Mark Patino, manager of the Commercial department, is extremely professional, reliable and trustworthy. He makes you feel as if you are asking your trusted friend or family member on advice for whatever project you have going on relating to their services. This business is a perfect demonstration on how greatness attracts greatness starting from the owner(s) to the managers to the amazing and hardworking crews whom perform the work. Their high quality work is the cherry on top. I highly recommend them for all of your HVAC and plumbing projects.

Review 11 (2025-02-22 - Rating: 5)
Tech Dusten was knowledgeable and quick! Actually taught me how to read the diagnostic LEDs and showed me where the fault table was on the panel. Highly recommend Shafer Services!

Review 12 (2024-09-26 - Rating: 5)
Would definitely recommend! Alex and Chris arrived on time and did an excellent job repairing my air conditioning leak. They spent a lot of time working the problem and were pleasant and considerate. I felt the cost was very reasonable for the services they provided.

Review 13 (2025-01-07 - Rating: 5)
Great service ! Mike did a excellent job cleaning out my inside house unit coils! He showed me before and after photos pictures of the coils. Beautiful job !!! He answer all my questions.He was very friendly and professional. Plus I got a 10% senior discount!!!

Review 14 (2024-10-14 - Rating: 5)
Wonderful Electric Company! Excellent & NICE receptionists who help me reschedule my appointment multiple times. Friendly & knowledgeable service technician who provided on the spot estimates for different levels of electric protection for our home. HIGHLY RECOMMEND!

Review 15 (2025-01-08 - Rating: 5)
Working with Schafer services plus was great, we called them with an issue with our HVAC and they were out to our home within a couple hours, Our technician, Dustin, Was great, super personable and helpful with all the questions that we asked and provided information that we needed to help us in a stressful situation! Great working with this company and Dustin!

Review 16 (2024-09-19 - Rating: 5)
Tech was on time and very professional. Explain every detail able the probl with our unit. Very good public relations in communicating and fast service.

Review 17 (2024-08-30 - Rating: 5)
I chose Shafer nearly at random to do some VERY quick and complete assessments of the gas lines for a home purchase. So glad I did, and still feel thankful to get Senior Plumber John B. doing the work. He was professional, patient, and super friendly throughout the entire process, worked with me remotely and with my agent onsite till everything was done. He explained everything about the process, made sure I understood, and always asked me what other questions I had. I had clear and complete knowledge of the charges before the work happened, and I have tons of photos and breakdowns of the job now that it is done. This guy is just a master of the service process, SO knowledgeable and approachable and friendly. I felt like I was in safe hands from the very first moment, and hope that he can help me out in my new digs for years to come.Update: I have since my initial review had John from Shafer back out to my new house to do some extensive plumbing work and install a new water softener. Once again, totally top notch work and very friendly and informative the entire time he was here. Never any surprises with the process or costs. This guy is absolutely the best service professional I have ever met. I feel like his awesome work is a great investment in my property, and wouldnt dream of calling anyone else for my future service issues. 100% recommended.

Review 18 (2025-02-22 - Rating: 5)
John Beron flushed and drained our 2 water heaters which weremaking a loud banging noise. He located and fixed the problemin a timely manner. John is knowledgeable, professional andfriendly. We were very pleased with the service we received from John Beron at Shafer Plumbing and we will be using this company again in the futureC. Carmona

Review 19 (2024-09-06 - Rating: 5)
I initially called Shafer Services for help detecting a leak. They have been in business a long time and have an amazing track record of 5 - Star reviews. Now I see why! They sent Ismael who called me ahead of time to get some additional information from me. After talking with him for a few minutes I could tell that he knew what he was doing! When he arrived he went right to work with his plan. I have to say he was clean cut, neatly dressed, respectful of our home(wore shoe covers each time he came inside), professional, and most important knowledgeable of our problem). He eliminated possible leak sources and was able to find the problem! We were just sure we had a slab leak(as we were told by another company) but were totally relieved that Ismael found it to be an underground pipe outside where I am able to turn off a valve and only turn it on when I need to use it. The leak is slow and we are not going to spend a ton of money to fix it. We will be calling Shafer Services from now on for all of our plumbing needs!

Review 20 (2024-09-26 - Rating: 5)
Thank you for arriving in a timely manner. Your professionalism and knowledge saved us from being without cool a/c. Decided to join the Shafer Services Plus Membership. We appreciate your excellent service. Highly recommend Shafer Services Plus.Thanks Again!

Review 21 (2024-09-25 - Rating: 5)
Shafer is a fantastic service from the 1st call to the actual technician. I was able to schedule an appointment within a week. Alex was incredibly polite, prompt and knowledgeable. I would recommend Shafer to anyone looking for a/c services

Review 22 (2024-09-07 - Rating: 5)
The Shafer Services technician was exceptional! He contacted me directly to explain all the work performed and worked with me on the most economical way to pay my invoice.This experience was extremely important to me since we are in the process of selling our home and have already relocated.I would highly recommend Shafer Services!!!

Review 23 (2025-01-07 - Rating: 5)
Extraordinary: the team set up a consultation the next business day, the diagnosis and repair were accomplished quickly and at a fraction of the price of a competing quote. My first choice every time!

Review 24 (2025-02-21 - Rating: 5)
I recommend Shafers plumbing services without reservation. My husband and I hired Shafer to install new plumbing lines for our washing machine. The plumber was very polite and professional. He did a great job. I cant remember his name, but his bio stated he was a drummer, originally from California. He was clean-cut, polite, and knowledgeable. Shafer gave us the best price (after getting very high quotes from several other companies), and we were given several pricing options. We picked the option that was best for us, and Shafer even agreed to add further price accomodations per our request. The receptionist was also extremely nice and helpful. Every phase of this really big job went very smoothly. Thank you Shafer!

Review 25 (2024-08-25 - Rating: 5)
Ive used Shafer twice already. Once to repair condensate drain and recently to completely replace my plumbing pipes in my home. The pricing was reasonable and Sergio our tech was really nice and thorough. I am very satisfied with this company and only wish I knew about them before. We had another company do some repairs on our water pipes at the start of the year and the pricing was ridiculously outrageous. I will always use Schaefer going forward.

Review 26 (2025-02-17 - Rating: 5)
Extremely prompt , courteous and reasonable rates. Alex was great at diagnosing and fixing issue. Very pleasant and courteous. Thank you Alex and Shafer!

Review 27 (2025-02-17 - Rating: 5)
Excellent service! Fast, friendly, and knowledgeable. I think this will be the start of a long relationship for all my regular routine maintenance and, God forbid, any emergencies. Thank you!

Review 28 (2024-09-04 - Rating: 5)
I was having some issues with my water fixtures and knocking in the walls when running the washer. Sergio, the plumber, came out and quickly diagnosed the issue. He found that I had high water pressure and a leak in my yard. He fixed the leak and water pressure as well as the noise in the house when running the washer. He was very professional, very knowledgeable and worked efficiently all-the-while explaining the issues and how he was addressing them. I will definitely be using this company again if I ever have need! Highly recommend!

Review 29 (2025-01-27 - Rating: 5)
John was honest, articulate and extremely experienced. I appreciated his knowledge and guidance with our hot water heater service.

Review 30 (2024-09-26 - Rating: 5)
Chris White was our technician and the guy was so good I had to ask if hed been given an apprentice yet. He got to the base of the problem, offered quick and realistic solutions, and explained in clear and concise language what the problem was. Next time we have to get HVAC work done I for sure am requesting Chris.

Review 31 (2025-02-17 - Rating: 5)
Alex was on time, knowledgeable and respectful. He was thorough and discussed various options, and provided the information I need to make a decision.

Review 32 (2024-07-06 - Rating: 5)
I contacted Shafer Services when my home inspector recommended I get a certified professional take a better look at the HVAC and plumbing. I worked with John and Chris and they were great! They took the time to explain what they were looking at and provided great recommendations/cost estimates for repairs. I ended up not purchasing the home, but will definitely contact Shafer Services for any future needs I have. Thank you!

Review 33 (2024-11-05 - Rating: 5)
I needed a quick assessment and repair of my water heater. Thats what I got from Shafer! Thanks!3 months later, I just finished my heater check (0$ = included in my service plan), and it was great, too.

Review 34 (2024-07-22 - Rating: 5)
We highly recommend Shafer Service for their outstanding service they provide on our AC repair. Their technician, Augie Fernandez, arrived on time and diligently fixed our system. Augie is very knowledgeable and answered all our questions on the repairs he completed. We are completely satisfied with the work he conducted and highly recommend him.

Review 35 (2024-07-13 - Rating: 5)
Called them for clogged pipe and water backup. Shafer was prompt and on time with updates on who was coming out and when they would be out. Chris was the technician that serviced the call. He was very polite and informative, he explained everything clearly, gave me options with pricing for each service. Unclogged my drain and gave me several reasons why it happens and several preventive tips. Price was very reasonable with a guaranteed for the work. I will definitely call them for all plumbing and AC (they do that as well) each and every time and have already referred them to someone else.

Review 36 (2024-08-11 - Rating: 5)
I rarely find the time to post a review. Shafer Plus exceeded my expectations.. from the moment I called the dispatcher was quick to answer my questions and send the plumber out the same day. John, the plumber assessed/ diagnosed the issue without trying to upsell on additional “necessary” repairs. Truly appreciate their hard work.

Review 37 (2024-10-19 - Rating: 5)
10/18/24 - Sergio & Sean installed a new gas water heater in my home. They did an excellent job, and left the area tidier than when they arrived. They are always professional, friendly, and informative. In my experience my Shafer Plus contract has been an excellent investment. I am never disappointed with the service.

Review 38 (2024-08-19 - Rating: 5)
Our serviceperson was very polite, informative and timely. He told us about how long the job would take and what was involved. I had several questions about the system including a thermostat that occasionally went awry. He took the time to answer everything and adjusted the thermostat.

Review 39 (2025-01-29 - Rating: 5)
Alex Nelson came out today and did an excellent job for us. Very courteous and knowledgeable, and explained everything in detailed for us!!

Review 40 (2024-05-27 - Rating: 5)
JP with Shafer Services has to be the best plumber in town. I have had at least 10 companies try to figure out my main drain. I trusted Shafer to replace my main drain and am so glad I did. It is working great. Excellent customer service, a great team. JP was a great leader for the project and kept me informed every step of the way. So grateful!

Review 41 (2025-01-17 - Rating: 5)
Great service—took care of my plumbing problem quickly and efficiently! The technician was thorough in explaining the problem and went above and beyond to fix the stubborn valve!

Review 42 (2024-04-18 - Rating: 5)
My husband and I have been clients of Shafer Services for approximately 10 years (I think). We have had a variety of plumbing and ac issues over the years and Shafer has always been there for us! This time around I had to put in a review! We needed extensive plumbing work done and as usual Shafer stepped up. Ismael P. is THE BEST master plumber. He set up everything for us - hydrostatic testing, excavation - EVERYTHING. When things went wonky (as it happens with older homes), they gave us peace of mind and worked with us. 100% would recommend to anyone and everyone. No financial surprises or making up the prices as you go. They have flat rates and present you with options and what will work best with your budget. They get it done, and get it done right. There arent enough good things to say about the honesty and integrity of this company and the employees. Thank you Shafer and especially Ismael for all the time and effort and hard work you put in for us and our home! So grateful!

Review 43 (2024-08-21 - Rating: 5)
Nathan was a great technician, went above and beyond helping get the unit ready for the summer heat. Shafer was extremely responsive and were there within 2hrs after being contacted. Very impressed!

Review 44 (2024-03-17 - Rating: 5)
Our experience with Shafer was exceptional. We received updates on the arrival status of our service provider and John arrived on time and ready to get to it! He gave us an honest, professional assessment of our water softener and we were very pleased by that. We will be trusting Shafer with our plumbing needs and highly recommend you do as well. It’s difficult these days to find company integrity at such a high standard.

Review 45 (2025-02-20 - Rating: 5)
John, was on time and friendly and efficient . He also explained my options for repairs and upgrades if necessary. Thank you John!

Review 46 (2024-10-02 - Rating: 5)
Shafer came to my home the morning I called. The service provider, Michael was knowledgeable, answered all my questions and efficiently fixed the problem. He showed me all of the issues and gave me tools to prevent problem in future. Thanks

Review 47 (2024-08-29 - Rating: 5)
Michael Johnson with Shafer was absolutely amazing! He was earlier than anticipated which was greatly needed and appreciated. I love that he was a HVAC tech and not a sales person would highly recommend him.

Review 48 (2024-07-13 - Rating: 5)
Quick response time, early availability for AC unit not working. As usual technician arrived on time, was professional, yet friendly. He was thorough and efficient. He reviewed our options and was very patient. Always great service from this company!7/13/24A Great Experience! Again!Six days ago I called Shafer when my AC unit went out. The next day, Alex showed up on time, and patiently we reviewed options, including repairs vs replacement. Unfortunately I had two older systems, one in need of replacement, the other on its last leg for the last year or so. Pricing was reasonable, and with their easy financing process I was able to get both units replaced. Today, six days later both new units are installed and running beautifully. Augie and Will arrived on time each day (one day for each unit), took their time explaining the process, answered all my questions and began working immediately. The installations were done quickly, although with apparent great care, and attention to detail. Both men were professional, neat, and friendly. No mess, no fuss!I’ve been using Shafer for the last 6 years, they never disappoint. They keep their word, provide no pressure options, and get the work done!

Review 49 (2024-04-23 - Rating: 5)
Shafer Services were quick to respond and get me on the schedule for a check on my water heater. The water heater is 14 years old so I was pretty sure we were going to replace it. The guy that came to service the water heater called ahead and let me know he was running ahead of schedule. I wasn’t quite ready so he waited and showed up at the original agreed time.He was professional and knowledgeable. We discussed the option of repair vs replace and I decided to replace. I’ve been assured that they can come within the next 2 days to replace the old unit. I have no reason to doubt it but will update this post if anything falls through.

Review 50 (2025-01-25 - Rating: 5)
Shafer always has Excellent professional technicians in plumbing, heating, A/C. I have used them for years. On time dependable service. I trust their repairmen/technicians to do the job right the first time.

Review 51 (2024-09-16 - Rating: 5)
HVAC tech arrived on time. Provided competitive quote. Ive used Shafer Services in the past. They provide quality work.

Review 52 (2024-07-19 - Rating: 5)
Our technician was prompt and courteous. He did thorough inspection of our air conditioner and he made thoughtful recommendations. Weve been very pleased with Shafer Services for several years.

Review 53 (2024-08-16 - Rating: 5)
Alex was very professional and courteous in checking out an AC drain line. He was knowledgeable and although it was not an emergency he responded same day. Thank you Shafer Services!

Review 54 (2024-07-01 - Rating: 5)
Great membership, love the benefits. Tech that came out today was super knowledgeable, gave us some great tips and helped us understand our cooling unit. Also, when we first called this company when our A/C went out during a very hot day, they were able to send someone the same day. It was awesome.

Review 55 (2024-09-10 - Rating: 5)
Great customer service very timely!!!! Described and went through the entire process of keeping the water softener clean change the salt. Checked the chemical water as well was fantastic. I’ll be using this company from now on.👍

Review 56 (2024-07-23 - Rating: 5)
The service on our HVAC system was superb. The condition and recommendations were clearly explained. We learned about disinfecting our ducts and are looking at getting it done. The tech was very friendly and professional. Shafer Services excelled again. Thank you.

Review 57 (2024-07-05 - Rating: 5)
Always an outstanding experience with Shafer. Prompt and clear communication. Nathan was fantastic, on time, positive attitude, answered all my questions and made me feel good about purchasing a new HVAC set up. Hands down the best in the business!

Review 58 (2024-08-22 - Rating: 5)
Alex was the technician that came to the house. He was extremely knowledgeable and took great care to explain what he was doing. He made some adjustments and now my AC unit cools even better. Thank you!

Review 59 (2024-07-08 - Rating: 5)
Update on 7/8/2024:We were concerned about the condenser making a clicking noise before starting up. The technician came out and quickly worked on determining the problem. As usual, when you want the thing to act up in front of the tech, it doesnt. He checked the system and found that it was running fine and there were no problems. He also told us to call if anything did come up. As usual, Shafer was out and quickly put my mind at ease. That was the reason I purchased my system from Shafer and had them maintain it all these years!Update on 2/5/2024:Chris came out to do my heating system maintenance check. Everything came out great, and the system is in top condition. Chris was courteous and professional, and the check was completed in short order. I had Shafer install the new system and theyve been maintaining it ever since (going on eight years now), and Ive not been disappointed!

Review 60 (2024-06-03 - Rating: 5)
Shafer services is our Go To Service for our Plumbing and HVAC needs. Chris W. is an excellent HVAC technician.He has always been pleasant and respectful to work with and always enters your home with shoe coverings.He is very knowledgeable, he takes the time provide information, education and answers questions as he is servicing or making required repairs to your unit.It’s always good to know you can count on Shafer Services to provide excellent customer care from you first phone call to service completion. 5Star service.

Review 61 (2025-01-27 - Rating: 5)
A call placed with Shafer Services after SAWS contacted me re: unusual water usage. Thank goodness the excess usage was probably from leaving the far faucet running during those freezing nights. Thats what all weather sources said to do. I was just checking to make double-sure. My house passed the test!

Review 62 (2024-11-25 - Rating: 5)
Shafer has been handling several locations for me in plumbing and AC units. They are always on time and do a great job.

Review 63 (2024-05-21 - Rating: 5)
Very pleased with the service we received from Alex at Shafer Services Plus. He was professional, informative, and spent ample time troubleshooting our system. He came on the same day we called, arrived early, and called to give us an ETA. Were now enjoying a cool home again.

Review 64 (2024-11-07 - Rating: 5)
Chris and his partners did a outstanding job. The work was conflicted as previous work damaged access to the cartridge causing more comprehensive repairs. Luckily I did have the repair part from Moen, however, I had to gain access to the tub before Chris could make repairs. He came back to ensure he had access and noted he he would need a Shafer partner to complete the job. All work was completed and checked. Thanks Chris, excellent work.

Review 65 (2025-02-25 - Rating: 5)
I have been with Shafer ever since they installed our air conditioner, many years ago (maybe 2008). They always treat us well and do their best to make repairs and maintenance affordable. They are polite and they care about our home, wearing footies when they enter and befriending our dog(s). They always give me information and / or pictures to back up what they say. I pay the monthly fee for yearly maintenance of each - heating, cooling, plumbing. They call and leave messages until I finally schedule my maintenance appointments (included in the excellent monthly fee which I forget but might be just under $20). I appreciate the reminders because I am terrible about making and answering calls, leaving my phone on silent all of the time. Now they even schedule via text which makes my day!

Review 66 (2024-09-16 - Rating: 5)
Plumber Ismael arrived on time and installed fixtures without any problems. Clean and neat work. Recommended without hesitations.

Review 67 (2024-08-21 - Rating: 5)
Ishmael was very professional and he let me know right away what the issue was. He also provided options to fix the problem. Shaun assisted him and they both did a fabulous job fixing my leaking pipe and replacing the pressure valve. Thanks so much guys for fixing everything despite the horrible heat outside!!!

Review 68 (2024-05-17 - Rating: 5)
Had a great experience today with both of the technicians that came over. Michael Johnson for the AC and Ismael Partida on the plumbing side. Both were extremely professional in explaining what they were doing and why. I would highly recommend. Also the management team is pro-active and fair!

Review 69 (2024-08-13 - Rating: 5)
The technician came as scheduled, same day as reporting an issue. He was extremely friendly, helpful and professional. Thats why I’ve been using Shafer for over 20 years!

Review 70 (2025-02-26 - Rating: 5)
No Found problem. The technician was extremely helpful and I appreciate his kindness.

Review 71 (2024-02-29 - Rating: 5)
OUTSTANDING! Shafer Services, Ismael Partida, replaced our water heater and also a faucet spout in our bathroom. He was extremely professional, a gentleman, and super knowledgeable of his craft. His workmanship was impeccable. He left the work site cleaner than he found it (thank you). I highly recommend Ismael for anyone needing plumbing work. We definitely found our plumber! Thank you Shafer and Ismael!

Review 72 (2023-12-22 - Rating: 5)
We had Shafer out to look for possible plumbing issues causing mold growth. The technician John Beron was very professional and did everything he could to help us find the issue while also saving money. I requested an expensive service when I scheduled the visit, but after he reviewed the situation he decided we did not need it. We signed up as members with Shafer today and are very happy with our choice.

Review 73 (2024-02-23 - Rating: 5)
I would like to give a special thanks to Michael Johnson and Shafer services for quickly responding to our AC issue. Michael came out same day and was able to fix our AC issue. He walked us through the process and made it easy to understand the repair we needed. Many thanks to Shafer Services and Michael!

Review 74 (2024-05-12 - Rating: 5)
Service was excellent. He taught me alot about our water heater. He was kind and very knowledgeable. Sorry Im just seeing this message. I will be calling on Shafer for all my plumbing needs. He also talked to me about a water softener and I would like more information about that.

Review 75 (2024-11-23 - Rating: 5)
Outstanding Support. The plumber was very helpful and assisted me with all of my questions and concerns.

Review 76 (2024-08-15 - Rating: 5)
Once again I am very happy with the work done by Shafer Services. The plumber came promptly and did a thorough job and got our kitchen sink functional again.

Review 77 (2025-02-25 - Rating: 5)
Had an AC problem...called my guys at Shafer and it was fixed that day (a Saturday). Great response and great service. Glad Im a member.

Review 78 (2024-05-17 - Rating: 5)
Robert Sanchez from Shafer Service performed a Spring check on our A/C unit. He gave me detailed steps he took and also to expect sometime in the future things that I will need to look out for such as capacitor, start kit, etc., which are things that are good to know because those are big expenses.Robert was very professional and I wouldnt hesitate to call them for any A/C problems.

Review 79 (2024-05-16 - Rating: 5)
Great service. We received a promotional flyer in the mail and called when our Capacitor went out. Called the evening before and a tech was out at 8am following morning. Thank you for providing great service and getting our AC working again.

Review 80 (2024-08-07 - Rating: 5)
Super fast initial response (about 30 minutes) to get me a quote for A/C ducts replacement that had problems. These were discovered by an attic insulation company, that referred me to Shafer. Duct replacement needed to happen before insulation work began. Ducts were replaced the following morning.

Review 81 (2024-03-16 - Rating: 5)
We have used Shafer multiple times. This time we needed a complete HVAC system replacement. Worked to help us understand the pros and cons of different systems, fairly priced, the install team was excellent. Thank you for the very professional work.

Review 82 (2024-08-08 - Rating: 5)
My technician, Sergio, was prompt, professional and went out of his way to help with a few little issues I was having with water faucet and water softener. I will use Shafer Services for my plumbing and heat/air issues from now on. Thank you, Sergio.

Review 83 (2024-07-04 - Rating: 5)
The plumber was very professional and took his time, explaining the possible problem . He went out of his way to help me. I never had such a beautiful experience as I did today. I praised God that I called your company . And he send an angel. THANK YOU 😊 🙏

Review 84 (2023-09-25 - Rating: 5)
I have used Shafer for my house for some time now, and I will keep returning to them. They have handled all of my issues in a professional and respectful way, they are fair-priced, they are responsive and compassionate. I also like to know exactly what is going on and understand the issue, and they have always been patient in explaining things to me in a way that makes sense or answering questions until it does make sense. Their employees are communicative and honest. That’s always appreciated in a company.

Review 85 (2024-08-21 - Rating: 5)
Chris was very professional and knowledgeable. He gave us straight forward answers and we are pleased with the installation cost. Looking forward to doing business.

Review 86 (2025-02-10 - Rating: 5)
The tech that came out was very friendly, professional, and understanding. He was on time and called me to get some more information so he would know what to expect when he got here. I thought was a good thing to do. I love how the tech was not pushy on sell a new system. Also I will definitely recommend this to anyone that needs a great plumber to use.

Review 87 (2025-01-28 - Rating: 5)
The people who work for Shafer’s service are very knowledgeable and informative. Both Alex and Ishmael have been most helpful.please add the service provided today 10/29/24

Review 88 (2024-03-29 - Rating: 5)
Jordan did an excellent job! He was transparent, informative, and kind throughout the entire visit. Hes been the best technician weve had so far to come out and service our HVAC unit.

Review 89 (2024-08-06 - Rating: 5)
Alex with HVAC repair came to my house today for AC issues. He was courteous and knowledgeable with diagnosing what was wrong. I highly recommend this company.

Review 90 (2025-03-01 - Rating: 5)
Prompt service and great customer service! I trust Shafer Services. Frank explains the problem he found and gives choices for repair. He does not try to over-sell, just focuses on the problem.

Review 91 (2025-02-14 - Rating: 5)
The Technician arrived on time, completed the job in an outstanding manner.

Review 92 (2024-06-27 - Rating: 5)
John the drummer Plummer was amazing in all aspects of the job. He explained what needed to be done and how he was going to do it. He was on time and left no mess after he finished. If I ever need work done I will be asking for him again.

Review 93 (2024-03-22 - Rating: 5)
Follow up HVAC inspection by Chris White, Field Services Supervisor on 3/21/2024. Chris was very thorough and explained his inspection results at every step. He explained what the cooling system was doing/not doing and made several knowledgeable recommendations for service and repairs. Shafer Services should be commended for their professionalism and customer care.

Review 94 (2025-02-01 - Rating: 5)
Nathan, your HVAC technician, arrived timely. He was knowledgeable, polite, informed me verbally as well as with pictures of his check points, and was overall pleasant to speak with. He was efficient in his job and did his routine maintenance checkup in a timely manner.

Review 95 (2024-05-12 - Rating: 5)
Repair of our Mini-Split unit-it was hard to diagnose the problem, but they did. We now have cool air in my husband’s office! The manager offered a discount since it took several visits to diagnose. Shafer was very fair!

Review 96 (2024-04-12 - Rating: 5)
Need to give our technician John Baron a 5 star rating. He delivered exceptional professional and courteous service. I have complete confidence in his work performance. If you should need a plummer you can trust..ask for JOHN BARON he is the best.

Review 97 (2024-01-16 - Rating: 5)
On Saturday morning, we were surprised to discover a large pool of water on our bathroom floor. I immediately called Shafer Services and within an hour, Chris the plumber was at our door, ready and happily willing to fix the problem. Within short order, Chris determined that our shutoff valve was the malfunctioning culprit, and replaced the broken parts. After testing the viability of the repair, he was kind enough to bundle the wet, Chris. towels used in the cleanup. My thanks for a Five Star job

Review 98 (2020-03-18 - Rating: 5)
Rodney was on time, courteous he even liked my little dog. Has a professional attitude and explained AC theory so that I could understand. Rodney has been servicing these units for 10 or 12 years, knows the history of the units and I trust him.

Review 99 (2024-06-26 - Rating: 5)
They took care of this water leak outside with a quick turnaround. These guys really know what theyre doing, and this is why we always call them when we need plumbing fixes. JP is the best service person, who is kind and understanding. You really feel they care. They cleaned up afterwards, so we werent left with a mess in our yard. Thanks.

Review 100 (2024-09-03 - Rating: 5)
My tech, Michael Johnson, was very friendly, professional, answered all my questions and provided timely quality service. I highly recommend this company for all your home maintenance needs!!

Review 101 (2024-10-30 - Rating: 5)
This is the only plumbing company I use. Always very professional, efficient, you always know up front exactly what it’s going to cost .

Review 102 (2024-01-18 - Rating: 5)
Having been in a service oriented business myself, I am very critical when I judge others. This was the second time that I have used Shafer Services and I can honestly say that I received excellent service from A to Z during both experiences. Keep up the good work!!

Review 103 (2024-06-17 - Rating: 5)
Outstanding service. Technician was prompt (even a few minutes early), efficient, cordial, and very thorough. I find Shafer techs to be consistently professional and courteous, and they have never tried to up-sell any products or services.

Review 104 (2023-08-16 - Rating: 5)
I really like Shafer services. They are responsive, and professional. I ha leak through the ceiling. I was notified of it last night by my renters. Shafer was able to get out there this morning by 9. They kept me posted and the tech called as soon as he determined the issue to ask if he should proceed. This is my second time using Shafer for that house and I was pleased the first time. My parents have used them as well and have been equally pleased.

Review 105 (2024-06-06 - Rating: 5)
Our AC motor broke on a 102 degree day. A technician was sent to our house within 1 hour and the problem was fixed promptly! Great service and knowledgeable technician. They were referred to me by a neighbor

Review 106 (2023-11-27 - Rating: 5)
JP came to our home for emergency service call within an hour of calling Shafer Services. He was kind and knowledgeable while diagnosing the problem with our water heater. He was able to get our part covered under the warranty and went above a beyond to help us out.

Review 107 (2024-05-14 - Rating: 5)
What a great experience. Thank you for being so thorough and taking the time to explain everything to us. Shafer Services are true professionals, and our technician Michael is the best.

Review 108 (2023-06-21 - Rating: 5)
Really enjoyed the service provided by the Shafer team. They showed up on time, explained what they were going to do and got straight to work. They engaged us in certain parts of the project by asking us questions (if we approved or not), getting our sign-off instead of assuming or making decisions to do certain things on their own. We were pleased with the results and would definitely work with them again in the future if needed.

Review 109 (2023-10-27 - Rating: 5)
Called Shafer to investigate a water heater issue. I had checked the breakers and thermostat on the unit, and all appeared good. However, someone in the household had accidentally tripped the wall panel breaker. Chris and Sean came out, played detective, and found the problem. And they didn’t even charge a trip fee!!!This is why we love Shaffer. Great service and great people.

Review 110 (2024-07-25 - Rating: 5)
Shafer was VERY responsive, at my house an hour after I called, and at the end of the workday. Alex was super professional and a pleasure to work with in communicating and resolving our AC issue. Thanks much Shafer!

Review 111 (2025-02-06 - Rating: 5)
Another outstanding job done by a Shafer Services tech. Dustin properly diagnosed an issue in a heartbeat and provided just what we needed. Would wholeheartedly recommend Shafer Services to anybody needing quality HVAC and plumbing services.

Review 112 (2024-02-23 - Rating: 5)
Great experience. The tech that came out, Robert Wratz, was very friendly. He communicated very clearly about what the issue was, how much, and what needed to be done to fix it. They were also able to come out the same day I called. I recommend their services if needed.

Review 113 (2025-03-02 - Rating: 5)
Extremely professional and cleaned up every evening on this multiple day task

Review 114 (2023-08-15 - Rating: 5)
Dustin was great! Super friendly and took time to explain everything so we understood and felt comfortable. This is the 2nd home I’ve used them in. They are by far the best service I’ve ever encountered. Most A/C companies have techs that have no clue what they’re talking about. Shafer doesn’t have that problem. Definitely go with them for your heating, cooling and AC needs!

Review 115 (2024-07-09 - Rating: 5)
Ive used Shafer Services for many years.Plumbers always come on time, provide clear communication of what needs to be done, pricing, then complete the work and clean up the work area.

Review 116 (2024-06-05 - Rating: 5)
Prompt service , Michael Johnson was very professional and his service was exceptional. He took time to explain things and help with a small problem we had . I will be using this company again in the future

Review 117 (2024-07-10 - Rating: 5)
Shafer is the best in all possible ways. The people are well trained, very knowledgeable, and wonderfully friendly and at the same time professional. They cleaned up afterwards and were very careful every time they walked into my house to not leave footprints. I remain so impressed with them. I have experienced a parade of other service people since moving to San Antonio twelve years ago. No one comes close to these guys. I have had a service contract with them for the last few years and they never fail to impress me as they come to my house twice a year. You cant go wrong with these guys! The person that they sent out yesterday to unstop my washing machine drain was wonderful in every way.

Review 118 (2024-04-17 - Rating: 5)
John was professional, efficient and very kind. I have been very pleased with Shafer Services and will continue to use them!!!This is the second year I have used Shafer for my maintenance. Everyone from the office staff to Allen, the technician who did my maintenance care is kind, professional and efficient! I will continue to use their service!!!Franc Rocha did my annual plumbing maintenance, he was kind, pleasant, efficient and professional. I am very pleased with Shafer Services!!!Robb came today to do my heating maintenance. He was on time, pleasant to talk with him very efficient!I continue to be very pleased with Shafer Services.Danny came today to check my water heater, showed up when he said he would, efficient and kind! He was able to resolve my problem today. I am pleased with Shafer Services 😊

Review 119 (2023-03-08 - Rating: 5)
Highly Recommend Shafer! I had a water heater bust at 4 in the morning, Shafer was quick with a response! I had my water heater installed the same day! Chris Salas was my installer and he was amazing ! He was very knowledgeable and kept me updated with the process. Answered all of my questions thoroughly! Before installing my new water heater Chris even cleaned my dusty utility closet. Even after the install there was no mess! Chris left it like there was no one even in my house! I will definitely use Shafer again. They took care of me like family . 🥰

Review 120 (2024-01-28 - Rating: 5)
Nick came out to cap an old pipe that had cracked. He was very courteous and professional, and fixed the problem. He identified an issue with the water shut off valve for our property, and told me that SAWS was responsible for fixing it. Highly recommend Shafer Services.

Review 121 (2024-05-22 - Rating: 5)
Professional and courteous, Alex did a great job taking care of our hvac units. Love Shafer Services for their high quality customer service. Thank you, Alex and Shafer Services!

Review 122 (2024-05-08 - Rating: 5)
Shafer provides courteous, professional, on time service. They keep our AC/heating system running smoothly and take the time to explain how to get the best performance from our existing system.

Review 123 (2024-02-01 - Rating: 5)
We called Shafer to get a quote for a new gas line in the house. It started with the technician, John Beron, arriving on time. He took his time to review what we wanted and how it could be incorporated into our house. Things were explained well with good details.

Review 124 (2024-04-26 - Rating: 5)
Michael was extremely professional. I am extremely satisfied with the service provided. He had several helpful suggestions about how to make my AC work for efficiently.

Review 125 (2023-11-22 - Rating: 5)
Very impressed , service like this doesnt exist anymore! We had no hot water at our home and it being the thanksgiving holiday the part needed to repair water heater would not be in until 1-2 weeks, but plumber John Beron still came out and said he wanted to fix the problem temporarily so that me and my family could have hot water during the thanksgiving holiday! Then he said there would be no charge for the temporary service to get us through the holiday, i was shocked , great service like that is just unheard of now days. Thanks again for everything and the amazing service from John and Schafer plumbing!

Review 126 (2024-02-22 - Rating: 5)
JP was very nice to deal with. He was prompt and good at his job and had us working in a short time. I will be calling Shafer Services next time in need.

Review 127 (2024-04-30 - Rating: 5)
Excellent service in a timely manner provided by the folks at Shafer Services Plus at our home. Mr. Michael Johnson was very knowledgeable and explained things in an easy to understand way to us.

Review 128 (2025-02-02 - Rating: 5)
We recently used Shafer Services Plus for a complicated plumbing job and were extremely pleased with the process and outcome.The management and technicians level of competence with the complexity of the project, communication and transparency about the process, and timeliness of coordinating different aspects of the project were superb. They were so responsive and a pleasure to work with. Our plumbing issue was not straightforward, but they were able to quickly identify the problem and set about repairing it with excellent communication throughout the process.We have also used Shafer for our A/C annual maintenance for many years and would highly recommend this company for plumbing and A/C Heating service!!!

Review 129 (2024-05-17 - Rating: 5)
Chris was so kind and explained items thoroughly. I contacted 3 different companies and Shafer services responded to me the fastest to accommodate the request I was needing with great customer service from all 4 people I interacted with.

Review 130 (2023-10-11 - Rating: 5)
They have always done a great job. They are one of the more expensiveplumbing, heating and air companies in the city, however, they go the extra mile. They stand behind their work and always give a detailed estimate, so there are no surprises. You get what you pay for! I highly recommend Shafer Services Plus.

Review 131 (2023-11-19 - Rating: 5)
The technician Dustin Moore was professional, meticulous, courteous and completed the maintenance in good time. We have both our cooling and heating systems from/and installed by Shafer. They have always been customer orientated, timely and provide excellent service.

Review 132 (2023-07-20 - Rating: 5)
We moved into a home with a water softener and we have no experience with water heaters. Turns out it was some self-installed do it yourself softener. We wanted someone to come out and and look and tell us if it was working and what the heck we do with it going forward. Tyler came out and gave it a look over and told me what to do and how to maintain it. I asked a lot of questions and he was friendly and extremely helpful. Would recommend Shafer 100% and will be using them for a new water softener when this hack model finally gives out on us.

Review 133 (2022-08-28 - Rating: 5)
We had a complete AC replacement two years ago and the attached plumbing started leaking. Shafer was very responsive and got someone out to fix it quickly, even on the weekend. The plumber who fixed the issue was John B, he was very knowledgeable and explained everything along the way. He was able to repair and replace the plumbing quickly so that we were able to use the AC again. I was impressed the technician and with how quickly Shaffer addressed the issue.

Review 134 (2024-02-13 - Rating: 5)
The Shafer Services heat pump installation team, led by Augie, was professional, thorough and efficient. We received an excellent hands-on explanation of the system’s operation and will enthusiastically recommend Shafer HVAC services to family and friends.

Review 135 (2022-09-19 - Rating: 5)
Very reliable and experienced team of professionals, from the Manager Robert, to the Pros out in the field - Brandon, and Andy. Shafer Services Plus had my unit up and running in no time. Scheduling was easy, with prompt appointment times. The Pros even rejected the low quality drain hose covers from the manufacturer and used their own Shafer Services superior quality covers - at no extra charge to me. I will always use Shafer Services for all my A/C and Plumbing needs, and recommend them to anyone who cares about quality, efficient services.

Review 136 (2023-06-07 - Rating: 5)
The serviceman, JP Beron, was very courteous and professional and took care of my stopped up drain line in short order. He had an assistant with him and I enjoyed visiting with them as they completed the job. I will definitely keep Shafer Services number!

Review 137 (2022-06-04 - Rating: 5)
Tyler initially came over to evaluate the plumbing at our new house. To make a long story short, he was absolutely amazing. He diagnosed the problem quickly and was able to come out the next day with Sergio (also an amazing guy!) and provide a fix for our plumbing. Not only were they able to fix out blockages, but they were also able to troubleshoot additional systems in the house to ensure that our AC and plumbing were good to go.Shafer Services Plus was quick, efficient, friendly, and a absolutely fantastic with regards to their customer interactions. We cant recommend Tyler enough. He is awesome!

Review 138 (2023-08-04 - Rating: 5)
Have been with Shafer for several years now. My tech today was Robert and he was fantastic! Explaining in easy terms how the equipment works and steps I can take to keep my investment working well. Very satisfied with their services.

Review 139 (2023-08-15 - Rating: 5)
Cleaned out a clogged AC drain line. Simple job and got it done quickly. Arrived on time, too. I usually don’t but maintenance plans but after the technician showed me Shafers I could tell it was a good value. And since I usually don’t get my AC system maintained, this will help extend its service life and helpIt operate more efficiently. Since I use Shaffer for plumbing too, it seemed like a good value

Review 140 (2022-12-28 - Rating: 5)
My outside faucet would not shut off, and water was dripping at a rate of 10 quarts in 20 minutes. I called Shafer Services, at first they didnt have an opening to have the plumber come today, but then the supervisor said they did have an opening and that a tech would be here between 8a-10a. Thank goodness for Colby! He had the leaking faucet removed and a nice shiny brass hose bibb installed and ready to go. He was very pleasant and a very quick and efficient worker. The woman who answered the phone was also very nice and she got me all set up with the appointment. Thanks Colby for taking away the stress of all that water leaking away! Thanks Shafer Services! Professional, friendly, on time and very knowledgeable!

Review 141 (2022-09-14 - Rating: 5)
They were terrific. John contacted us early to see if he could stop by BEFORE the scheduled appointment which was set for later in the day. We were extremely happy he called and met him within 30 mins. He looked at our water softener, tested the water hardness, and provided his expert opinion on multiple questions we asked. He was very personable and professional. All of his advice was greatly appreciated. Hes provided multiple COURSES OF ACTION with sound estimates for each. He did not pressure is into making a purchase on the spot and encouraged us to review the estimates carefully before making our final decision. Normally, we expect a technician to be pushy and try to encourage an immediate purchase but he was the exact opposite. He was patient, kind, and very insightful. We would highly recommend giving Shafer Services a call him for any water softener, plumbing, out AC repairs.

Review 142 (2024-02-07 - Rating: 5)
We requested a tankless water heater estimate. Ismael provided a detailed quote.He reviewed our options. We appreciate hisassistant and hope to work with him in the near future.

Review 143 (2023-07-26 - Rating: 5)
Brandon did a phenomenal job inspecting our AC unit. He was thorough, explained the benefits of upgrading certain parts of our unit, and offered assistance in cleaning the unit as well. He went above and beyond to ensure that our AC was operating optimally. Would definitely recommend Shafer Services Plus and Brandon as well!

Review 144 (2023-07-03 - Rating: 5)
Ishmael is a true professional. I had purchased a new commode, water line, and all necessary supplies to replace the existing commode. Ishmael quickly diagnosed the issue, and recommended not replacing the existing one, returning to home improvement saving me money. He briefed me of 3 options to correct the broken drain. I believe he completed the entire service call in less than 3 hours. He is a master plumber. I was so impressed, I knew immediately that Shafer Services would be my go-to provider in the future. I will ask for Ishmael.

Review 145 (2025-02-27 - Rating: 5)
Diego was great! Very knowledgeable . Thank you!

Review 146 (2024-07-11 - Rating: 5)
Alex Nelson of Shafer Air Conditioning provided accurate, easily understood answers to my air conditioning issue. His expertise and professionalism were much appreciated.

Review 147 (2023-07-26 - Rating: 5)
The dispatch team worked hard to get a technician out after we discovered a leak coming from the attic near our HVAC unit, causing water to drip into a bedroom via a light fixture. The problem was diagnosed, resolved and we received notes on how to prevent the issue in the future. We are very happy with the service we received from Shafer.

Review 148 (2024-06-24 - Rating: 5)
Ishmael arrived early and was able to complete both jobs quickly and expertly. Great personality, communicated what was needed and had my estimate ready.

Review 149 (2024-02-06 - Rating: 5)
Great service visit with John. Lots of info. Lots of attention to customer concerns. Great advice. Already found at least one simple fix that will save me money. If you need plumbing these guys have be choice #1 Thanks.

Review 150 (2024-08-03 - Rating: 5)
Yesterday 8/2/24, Ismael came to perform a job in plumbing at my home. He was very skilled as a plumber. Ismael was very professional and caring. Excellent job Ismael.

Review 151 (2024-03-31 - Rating: 5)
Shafer is outstanding. JP, plumber, is thorough and courteous. He explains everything in detail and in a manner that a layman can understand. I highly recommend Shafer, and ask for JP.

Review 152 (2023-08-07 - Rating: 5)
My HVAC tech was Dusten Moore and the experience was nothing but professional and outstanding. He fixed the issue, taught me about my system, and at an inexpensive cost. Im now confident my air conditioning will run at optimal performance for a very long time thanks to him and his company.

Review 153 (2024-01-13 - Rating: 5)
Very professional, very knowledgeable and easy to understandUPDATEShafer just put in new ductwork in our house and their crew, Angie and Will, were amazing. Love this company and especially love these guys. Will always use this company.

Review 154 (2024-09-28 - Rating: 5)
Had a leaking pipe past the meter. They were quick to respond, timely and quick to repair the issue! Thank you guys!

Review 155 (2022-12-23 - Rating: 5)
I called Shafer Services for same-day help with a leak. Staff were polite & communicated times and what to expect. The plumber was outstanding. He was able to diagnose what was going on and provided guidance about the matter (ended up being a SAWS issue). His customer service was the best. I will call them again for my plumbing needs.

Review 156 (2025-02-09 - Rating: 5)
The associate was punctual, professional and explained everything well.

Review 157 (2020-01-03 - Rating: 5)
After deciding that it was time to replace the 17 year old air conditioning/heating system in our home, I went to the BBB website and picked out six companies (based on their ratings, customer reviews, and customer complaints). I prepared a detailed request for quote and sent it to each of these six companies. The first to respond was Shafer Services Plus. They were also the first to send someone to our home. Two of the companies did not respond. One company responded late, after I had already decided to hire Shafer Services. Two other companies sent people out and gave me quotes. The gentleman Shafer Services sent out (Mike D.) was very knowledgeable, and, honestly was head and shoulders above the other two gentlemen that came out from the other companies. The others were nice, and professional, but it was obvious to my wife and I they did not have the combination of experience and eye for detail that Mike from Shafer Services did. After considering three quotes, we decided on Shafer Services. It was an easy decision...their price was very competitive, and they were the only company that addressed each and every one of my concerns. The crew that Shafer Services sent out was outstanding....courteous, hardworking, and obviously experienced craftsmen....thank you John N. and Andy, for your hard work and attention to detail. Today a supervisor came out to do the final inspection...Thank you Steve. I am glad I chose Shafer to do this work and I am very satisfied with the job they did. I will recommend these folks to my family and friends without hesitation or reservation! Great job Shafer Services!

Review 158 (2019-12-19 - Rating: 5)
19 Dec 19 update: Ralph installed a UV light and whole house filter we ordered. Great job. He was professional and personable. Equipment installation was top notch!15 July 19 update: Ryan was our technician today for an annual maintenance check. He discovered an issue with the refrigerant dryer/filter. Left unchecked this could cause expensive issues over time. Very thorough and professional. Additionally, the dryer/filter will be replaced later today. Great customer service!I called Shafer services and they diagnosed the compressor as the issue with my AC system. The AC technicians were professional and Im satisfied with the quality of the work completed. Update: 4 June 2018: Jason with Shafer Services was our AC tech today and did an OUTSTANDING job. His knowledge and detailed explanation of our systems condition was noteworthy. Upgraded to 5 stars!! Keep up the great customer service!!

Review 159 (2024-01-29 - Rating: 5)
JP Beron, Quickly resolved a leaky toilet issue. Also helped us get on a service plan for plumbing and hvac. We would strongly recommend Shafer Services and Mr Beron to others. Thanks for your excellent service.

Review 160 (2022-05-27 - Rating: 5)
I needed a whole home plumbing inspection for a new construction home I planned on closing in the next week, so I hired Shafer Services Plus to do it. The inspection was done today on 04/26/22 by Tyler. Even though I couldn’t be there in person for the inspection because of work, I am glad I still scheduled the inspection for today. Tyler was amazing and was extremely thorough. He updated me on what he found during the inspection and really helped me understand and learn what his findings were and what that meant for me as a homeowner. From the phone conversation alone, it felt like I really had a personal advocate in this whole home buying process , and that I was making an informed decision. I wish all contractors and technicians had his level of professionalism and level of motivation. When I did ask a few questions, he really took the effort and time to answer them without brushing the question aside. Finding good contractors and skilled tradesman is difficult, so I am more than happy to have had Tyler do my plumbing inspection. I will be requesting him for any plumbing services in the future. I hope Shafer Services Plus recognize him for his quality work and professionalism. Even though he could’ve given me a brief simplified explanation of the inspection, he went above and beyond to ensure I understood the inspection report before proceeding with closing.

Review 161 (2024-10-22 - Rating: 5)
Ive been depending on Shafer Services for years. Dusten came out today to check my heat and adjust my thermostat. All good. I highly recommend Shafer Services.

Review 162 (2024-05-18 - Rating: 5)
It was time for my annual summer A/C check-up, just in time for the oppressive hot, humid temperatures. Alex Nelson arrived on schedule (as promised) and gave my system a thorough inspection. He also made suggestions on how to get the best out of my system going forward, long-term. Alex is courteous, knowledgeable, and professional. Hes a great representative of Shafer Services Employees. They are the best! And Alex specifically deserves a pay raise!

Review 163 (2023-06-24 - Rating: 5)
This is the second time I’ve used Shafer for major services and installation. They have been quick to respond, timely with scheduling, reasonable and sensitive with payment options, consistent with follow ups and do clean work. Andy, our technician, is always welcome here.

Review 164 (2023-09-28 - Rating: 5)
AC went out at the house. Shafer was able to send someone out within a couple of days. On time service. Professional service from AB Rodriguez. Explained the problems. Stayed pretty late into the evening fixing the problem instead of waiting another day. 💯 recommend using.

Review 165 (2023-09-01 - Rating: 5)
We just want to say that the overall experience with the workers was as good as it gets and they all receive a big A+. They we were all very courteous and respectable. They took the time to answer all our questions without making us feel like it was a dumb question. Watching them work revealed their high proficiency and expertise. It was comforting to know that we were in such good hands. They all deserve high praise and we thank you. Jim and Patsy Gillis.

Review 166 (2022-11-15 - Rating: 5)
Jason was great! He took the time to explain every step in the process. Walked me through the diagnosis and recommended a new system. I am very please with the honest communication and service I received from him! Trust him and the team to take great care of you and your families needs!

Review 167 (2021-02-12 - Rating: 5)
I called Shafer to replace my AC Unit. They immediately offered to send someone to check it out free of charge. They were professional, clean, organized, knowledgeable and more. They were also able to keep the noise down to a minimum being there is a newborn in my house at the moment :-). Andy and his Assistant worked great together. They were steadily working non stop to replace my AC in an efficient and safe manner. I strongly recommend them for your AC needs. They also use TRANE Brand Units which are great to my knowledge. Shafer has great pricing as well compared to other companies here in the San Antonio Area. If you’re reading reviews to make a decision on who you need to use, this one is it! Don’t hesitate to give them a call! They’ll do a great job.

Review 168 (2022-12-19 - Rating: 5)
I had my foundation repaired because my house was sinking. While doing the repair, it appeared that the drain pipe was leaking. I called Shafer Services on Friday and they sent a plumber on Monday. The plumbing specialist did a thorough testing of the system and found absolutely no leaks. He did a very thorough job explaining what he was doing. I am very pleased with the outstanding service that was provided.

Review 169 (2023-06-13 - Rating: 5)
Chase Anderson and his crew did a fantastic job on complicated plumbing that needed repair under our house. They worked overtime to get the job done and tested their work several times to make sure all leaks were taken care of. I highly recommend Shafer Services!

Review 170 (2024-08-11 - Rating: 5)
Very professional, courteous, respectful, and most of all; they identified my AC problem without trying to sell me ONE thing! Very honest company that resolved my concerns without me having to worry about anything. Im now a happy and worry free member.

Review 171 (2021-04-08 - Rating: 5)
I took advantage of a $50 Shafer inspection special and am so glad I did. The price was fabulous and Bruce, the technician, was professional, courteous, clean and friendly. He spent a good amount of time on each unit and then gave me feedback. He also answered all my questions. I was most impressed by the professionalism of the entire Shafer crew, from appointment through to payment, and I’ll definitely use them again.

Review 172 (2023-07-06 - Rating: 5)
Long story short, I highly recommend Shafer Services for your plumbing needs both big and small. This review relates to a big one.This Spring, some leaks were detected under our 60-year-old home that required a full replacement of the drainage system under the house. This was a massive project that called for the installation of a two-way cleanout drain, excavation of under-house tunnels totaling 46 ft, the removal and replacement of the existing cast iron pipe system with PVC and refilling the under-house cavities with the previously excavated materials.I was dreading the project, beside having gotten a jaw-dropping estimate and extremely invasive scope of work from the first leak detection company sent by our home insurer, a neighbor had had a similar project in mid-stream which had come to a standstill two months before with a mound of dirt and concrete pipes sitting on the front lawn with very little activity each day.When I called Shafer Services, which has been my plumbing and HVAC company for over 10 years, John came out to evaluate the situation, run some tests, and start setting up a game plan, the first of which was to get another leak detection test to confirm the earlier results. While I thought this might be a duplication of effort and expense, the first companys report contained an obvious error and was somewhat incomplete because two-way cleanup drains were not required 60 years ago, and the pressure tests and video required for an accurate evaluation could not be accomplished. Shafer sent out T.C. Carey who did an excellent job in pinpointing all our leaks and confirming that the best option was to replace the drains. John followed up, developed a work plan that was much less invasive and resulted in a better price than the first company. The work began as scheduled and was completed 3 weeks and 1 day after its beginning during some of the hottest days weve had this summer. It would have been done in around two weeks were it not for the Memorial Day holiday, a rain delay, and several days wait time for City and engineering inspection schedules.Every single Shafer representative was personable, professional, and worked extremely hard on this project despite the crazy heat, and I want to thank them all:The plumbing crew members were John, Nick, Louie, Sean, Chris, and Tyler. The excavation team was Gustavo, Axel, Tino and Willie. Shafers office support were Marisa [the information and scheduling angel] and Cara who helped guide me through financing; and last but not least, T.C. Carey and Alex Perales who defined the problems and gave a clearer view of the action necessary .

Review 173 (2023-08-05 - Rating: 5)
Called in for maintenance for a friend while she was hospitalized. Brandon came very quickly. I was surprised and very pleased with his service. He explained things I had questions on and I recommended Shafer Services.

Review 174 (2025-01-30 - Rating: 5)
Very professional. Thank You Frank. Good communication.

Review 175 (2023-08-08 - Rating: 5)
AB Rodriguez at Shafer Services is a top notch HVAC technician. He is experienced and knowledgeable, and he took the time to help me understand the AC unit in my new home. I will gladly use Shafer services in the future.

Review 176 (2024-07-12 - Rating: 4)
Nathan came out to look at my AC,he came in and found the problem right away. He showed me what the problem was and had it fixed quickly. He was professional and informative. I would recommend Shafer services for your AC and plumbing needs.Thanks Nathan. Good job.

Review 177 (2023-11-24 - Rating: 5)
I have been using Shafer Services Plus for several years now. Recently they serviced my air conditioning system and restored service to the app I use to control my system. The technician was professional, patient, and very knowledgeable. I highly recommend Shafer Services Plus for air conditioning and plumbing service.

Review 178 (2022-08-24 - Rating: 5)
AB arrived to fix the water draining from our AC system through a pipe fixture onto our patio. The actual fix will be more complicated because of the age of the pipe under a sink where much of the water drains. After many years, that drain is likely not flowing very well and pretty corroded. We will fix that soon. Meanwhile, AB flushed out the drain and it will take care of the issue temporarily (this was a day of service call, so we appreciated the quick response and service). AB is very professional and explained everything very well. He’s a great representative for Shafer.Our experience with Shafer Services, and Franc Ochoa in particular, was excellent. Franc was terrific, and he worked incredibly hard every single day on our sewer line problem, which turned out to be a huge problem. Franc worked with Robert Robert Lang every day and they kept me apprised of all the issues. Franc was very helpful with all of the issues that came up with the plumbing. He handled everything very professionally. It was a miserable situation, but Franc made it far easier to deal with. I cant praise Franc enough. He is an outstanding representative for Shafer.

Review 179 (2022-08-01 - Rating: 5)
Tyler was very knowledgeable and the friendliest technician Ive ever had perform services at my home. He made me feel safe in my own home and he was so funny. The service he provided me was night and day over Mr. Plumber Jon Wayne. Im going to use Shafer services every time now. And Tyler is my new plumber for life. Such a great visit!!!!!!

Review 180 (2019-07-23 - Rating: 5)
Larry did a great job as usual. Installed our water heater last year and came back to address a separate issue today. We appreciate him! We also had Ryan come service our AC and he did a great job! Very nice guy! Top notch service. We love Shafer Services.

Review 181 (2022-06-25 - Rating: 5)
Last night my ac went out and my son Nick Dill came to my rescue. He was awesome, professional and I’m proud that he works for Shafer. He handled my ac issue like a pro. Thank you Shafer Services Plus for training my son. I also want to thank all the team of the commercial and residential for always being there. Great job and I would highly recommend the Shefer Service team.

Review 182 (2024-03-15 - Rating: 5)
Chris was very knowledgeable and professional. He explained every detail in a way that I could understand and that helped me make the best decision for my home and my wallet!

Review 183 (2024-06-29 - Rating: 5)
Mr. Chris White was very knowledgeable and professional. A truly people person. He gave the answers I needed to know about the AC Split Unit.

Review 184 (2025-01-15 - Rating: 5)
Shafer Services are excellent. Recently had Chris White come to our home for a regular spring check on our AC. He changed the filter, checked the AC units inside and out. He also was kind enough to take photos of our roof inside the attic. We had a tree limb fall on the roof recently and I was concerned about whether there was damage. There was none and the photos were very helpful. In addition, I am isolated at home with pneumonia, and Chris was remarkably considerate of my condition. He also recommended cleaning the coils in the outside unit. Today the system is running better and quieter than it has for some time. Thank you Chris White.

Review 185 (2022-10-21 - Rating: 5)
Shafer is an outstanding company. I have a business that had new HVAC system installed in 2019 by a competitor. I purchased service policy with that company. I had many, many problems with Radiant so called Shafer for help.Unlike Radiant, Shafer is very responsive; even when after hours issues occurred I can count on Shafer every time.Rock solid support, dependable and fair prices for their work which is always top quality.I won’t do business with anyone else besides Shafer.

Review 186 (2017-03-30 - Rating: 5)
We had a major duct replacement by Shafer Services performed which became an even bigger project since we opted to also have the attic insulation removed and replaced. We knew for some time that our 30 year old duct system was in bad shape but the scope of the project and costs delayed our decision to move ahead with our decision to replace. We obtained numerous estimates over the last 2 years and we decided to have Shafer Services perform the work. Why? Very simple, this company has been the most professional, the most detailed, and knowledgeable of all. I was concerned about the costs and they offered a payment plan. I was worried about the dust and debris generated and I encountered a very understanding team who protected my home and generated very little dust. I had concerns of my schedule and they totally accommodated and adapted to my needs. Their level of accuracy to provide a comfortable home environment beginning with the measurements of the square footage of my home, taking particle samples before and after the installation is complete to optimize airflow and equalize air distribution to every part of my home. To top it off, the courtesy I experienced of every member of the team was above one would expect. I am especially impressed with the allergy system we opted to have installed as I am an allergy sufferer and needed something to help me ease my symptoms. My team consisted of Robert, Steve, Augie, Greg, Adan, and Sandra! I do want to express my sincere appreciation to Augie as he is a very thorough installer whose dedication to perfection makes him a true asset to the Shafer company and most definitely the customer! Money well invested!

Review 187 (2023-05-12 - Rating: 5)
The most honest and reliable company I’ve worked with. They are upfront about costs and what you do and don’t need. They won’t try and upsell. Had both my plumbing and AC worked on after a bad renter and they are on time and do very good work. The folks are really nice and polite and provide great customer service. Very impressed and they saved me money!

Review 188 (2024-01-21 - Rating: 5)
JP kindly listened and addressed the concerns I had in light of recent freezing temperatures. Explained what I should be looking for in regards of water leaks that would result from a ruptured pipe. Shafer Services offered the peace of mind I needed.

Review 189 (2019-09-24 - Rating: 5)
I highly recommend Shafer Services. Needed my ac serviced and was able to get a technician out within the hour. Rodney was kind, professional, and quickly got my ac back to cooling. I was so impressed with the outstanding customer service that l signed up for a membership. Very reasonable membership, compared to other companies who make you think you’re getting a great deal, until something needs repairing. You absolutely get what you pay for with Shafer, excellent service.

Review 190 (2023-02-15 - Rating: 5)
Had a clogged toilet at my office. Tried to snake it myself but couldn’t get it cleared. They came in had to bring in their half inch cable to unclog the plug. Did a great job, cleaned up after themselves. Minimal noise to the office. They were working hard so I appreciate their efforts. Will definitely give them a call for future needs

Review 191 (2023-09-21 - Rating: 4)
Definitely will be going elsewhere next time. I have done business with them before - high menu pricing and I did most of the hard part. This time I called them because mothers AC wasnt cooling. Off the bat, $8900+ to replace the condensing unit. Had a friend of a friend come by to check it out who wasnt even sure how the previous guy diagnosed anything because the capacitor needed to be replaced. In the end, yes it needed to be replaced but a huge price difference between $8900 and $3800.

Review 192 (2024-05-10 - Rating: 5)
Outstanding service! Huge thanks to Alex Nelson for quick professional service for our AC. He even took time to show me a few mechanics of my units. Thank you!