Hines Family HVAC Repair

Located in Houston, Texas

Address: 371 S Clubhouse Rd #777, Brownsville, TX 78521, United States

Phone: +1 956-304-5260

Rating: 4.7

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-23 - Rating: 5)
I reached out to Hines Family HVAC Repair about a strong odor coming from my furnace exhaust, thinking there might be an issue with the heat exchanger. They quickly sent a technician within an hour of my call. Jordan carefully examined the furnace and confirmed the heat exchanger needed attention. He went over my options, and we decided to replace it. The next day, I received a call saying the part had arrived and they could install it that day. The installation process was smooth and only took about four hours. While working on the furnace, Jordan also noticed the water heater vent was not installed correctly and offered to fix it. He takes great pride in his work, ensuring everything is done to the highest standard. I noticed that every pipe was properly supported, grommets were installed correctly, seals looked neat, and the workspace was cleaned up afterward. Jordan also took the time to answer all my questions about maintenance and common furnace issues. I am really pleased with the service and will definitely reach out for any future HVAC needs.

Review 2 (2025-02-18 - Rating: 5)
I reached out for heater repair services because of their great reputation. I was truly impressed! The technician came out and not only resolved the issue with my furnace, but he also used advanced equipment to check its efficiency. I discovered that it was running too rich, which was costing me extra on natural gas and creating unsafe carbon monoxide levels for my family. After making some adjustments, the furnace is now running perfectly! The team was friendly, knowledgeable, and charged me much less than I anticipated. I highly recommend their services! Additionally, the technician, Jordan, was fantastic during his service visit—very professional and informative, and he even showed me ways to save money in the future.

Review 3 (2025-03-02 - Rating: 4)
I had a mini split system put in my garage last year. The team worked quickly and efficiently during the installation, so when it was time to upgrade my HVAC system, I reached out again. They came by the same day to give me an estimate and scheduled the installation for the following Monday. The installers, Ruben and Jalen, dedicated their day to setting up my dual fuel HVAC system and stayed late to help me understand how to use the thermostat. They even arranged to get a new compressor when the first one was damaged during transit, showing their commitment to making sure everything was right. I highly recommend this team for any heater repair or HVAC services!

Review 4 (2024-12-27 - Rating: 4)
I was extremely satisfied with the installation of my new furnace/AC system. The price was excellent, especially considering I had obtained three other estimates. They provided a detailed contract and prompt service, and completed the job just as they promised. I did notice a minor cosmetic issue and a sound problem with the return vent. However, after calling them, they had Ruben, their installation manager, come by within less than 24 hours and he managed to fix it the same day. I greatly appreciated this. I would highly recommend their installation and annual service. Ive previously used their service to maintain an old system for over 30 years, before deciding it was time for an upgrade. They are very dependable, especially when servicing the Brownsville area.

Review 5 (2025-01-17 - Rating: 5)
Were extremely satisfied with our decision to choose this company for our AC installation! Danny provided us with a quote and was both courteous and helpful. We had already received a couple of overpriced and pushy quotes from other businesses. We decided on this company and they had a team ready to go the next week. In just ONE DAY, our AC was installed! I had an issue with the placement of the AC tube, so I reached out to Danny. He sent Cesar to help. I proposed two possible locations for the tube, and Cesar decided on a spot above the attic. It turned out to be a much better solution. Were really impressed with everyone from the team, including Ruben and the rest of the crew. They all did an excellent job. Well be using this company for our future furnace servicing too. Were truly delighted with their service.

Review 6 (2024-12-20 - Rating: 5)
I reached out for a seasonal furnace repair. Danny was both professional and punctual. He serviced my furnace and thermostat and then proceeded outdoors to inspect the blower. After cleaning the unit, he pointed out the issue to me. I am extremely satisfied with his work. I also had a conversation with Jordan, who was very respectful and polite, at Hines Family HVAC Repair. I was treated exceptionally well and I will certainly share my positive experience with others. They also informed me about the annual service plan they offer. The unit is functioning perfectly now. Stay safe!

Review 7 (2025-01-13 - Rating: 5)
Brady from Hines Family HVAC Repair demonstrated utmost professionalism throughout the entire process. Our heater was having issues at our Brownsville home, so I scheduled an appointment. Within minutes, I was informed that there was an available slot for an earlier day. The problem was diagnosed and fixed promptly. Looking back, it was a stroke of luck that they could service our heater so swiftly. Update: faced another issue with my heater, and the same day, Jordan came out to diagnose and repair the unit. I cant recommend them highly enough!

Review 8 (2025-02-01 - Rating: 5)
After struggling for two summer seasons with my three-year-old mini split unit not cooling properly, I decided to call a heater repair service I found on a specialist list for my brand. A technician came out, performed all the necessary tests, and quickly identified the issue. This was after several attempts and charges from another service that couldnt resolve the problem. Now, my unit is running great and kept me cool all summer! Although the cost was on the higher side, it was definitely worth it for the quality of the repair. Plus, they provide a one-year warranty on the work done.

Review 9 (2025-01-01 - Rating: 5)
Elias was incredible! Having a furnace blowing cold air was the last thing I wanted to deal with amidst my busy schedule. Despite a packed day, Elias made time to check my furnace within an hour of my last-minute call to Hines Family HVAC Repair. Elias expertise, professionalism, and courtesy were truly impressive, coupled with a down-to-earth attitude. In just 15-20 minutes, he identified the issue and implemented a simple fix. The best part was that Elias generously refused to charge me for his time! This gesture meant a lot to me, especially during this hectic phase of my life. Its the small things that count... I will definitely be a repeat customer and will also highly recommend Elias to others!

Review 10 (2025-01-06 - Rating: 4)
The owner at Hines Family HVAC Repair certainly has a deep understanding of the trade. He made it a priority to ensure I received the best furnace system suited for my homes size instead of merely pushing me to buy the priciest one. I purchased a furnace from them and, after a year, decided to upgrade to central heating. I did my homework, and I can confidently say that I got a fantastic deal on the equipment they provided. But what really stood out was the exceptional effort put in by the installers, Ruben and Jalen. Ive seen central air systems installed by others, and it often seems like the job was hurriedly done. But Ruben and Jalen really took their time and put in a lot of effort to ensure a top-notch installation. Being a skilled tradesman myself, I often feel that I could have done a better job when I hire someone. However, this was absolutely not the case this time. I was genuinely impressed and felt I got a lot more value than what I paid for. I would highly recommend their services. In a market as competitive as Brownsville, I sincerely hope to see Hines Family HVAC Repair continue to thrive and succeed.

Review 11 (2024-12-22 - Rating: 5)
I was initially apprehensive about choosing a prominent furnace repair service, fearing they might persuade me to replace my entire unit. However, I discovered a local service through word of mouth. Brady didnt just clean my heat pump; he also identified numerous issues with my unit, which significantly reduced my energy bill. Together with his colleague, Danny, they reinstalled an improperly installed thermostat. This was the kind of service I was looking for - no aggressive upselling, quality work, and straightforward business dealings. I was prepared for a massive bill but was pleasantly surprised at how reasonable their pricing was. This local service is now my go-to for all furnace repair and maintenance, and I cant recommend them enough to everyone I know. Dont opt for the big companies - choose these guys. Theyre based in Brownsville, theyre highly skilled, and they have a comprehensive understanding of their work. Despite their busy schedule with a 24-unit project, they made time for me. Thats true dedication.

Review 12 (2025-01-25 - Rating: 5)
Our interaction with Hines Family HVAC Repair was top-notch - Id award them 6 stars if it were possible. After spotting a defect in our furnace during a weekend service visit, they promptly arranged for their expert, Danny, to assess our situation. Danny, an absolute professional, was kind, detailed, and gave us three separate quotes for different hvac systems. We chose one system and had it installed swiftly and efficiently. The whole process, from working with Danny and the team, was utterly smooth, offering us exceptional customer service. We cant express our gratitude enough for the speed at which they replaced our furnace and even installed a brand new thermostat. The team was incredibly knowledgeable about the new hvac system. They were kind, informative, and patient with us, despite our limited knowledge of hvac systems. They were meticulous in their work, leaving the area around the furnace spotless. I wouldnt second guess recommending them to others. They also service our central air, which is a bonus. One last piece of advice - their annual service contract is a solid investment, especially when facing heating problems over an extended weekend.

Review 13 (2024-12-23 - Rating: 4)
I got in touch with Cesar regarding an issue with my 15-year-old HVAC system. Almost instantly, Cesar understood what the problem was. He made sure he came over on the same day of my call, within a few hours, and accurately diagnosed the issue. Cesar then informed me about the detailed cost breakdown for replacing the broken part. The price quoted was incredibly fair! He procured the necessary new part and had my HVAC system back in operation the same day. From the moment I initially spoke with him over the phone, to the completion of the repairs, it was a swift process of just 8 hours. This was all done without compromising on his scheduled appointments. I cant emphasize enough how excellent the work of Cesar and Hines Family HVAC Repair is. Absolutely outstanding!

Review 14 (2024-10-07 - Rating: 5)
I needed a certified technician to set up my mini split AC and found the most comprehensive and fair quote from Hines Family HVAC Repair. Danny, the technician who came to do the job, was exceptional. The warranties that this company offers on their work far surpass the standard one year warranty offered by other AC repair services. Danny was fully transparent about the costs and didnt inflate the prices for any extra parts provided. He was a pleasure to work with and I can confidently recommend him for anyone in need of AC installation services, without any hesitation.

Review 15 (2024-09-11 - Rating: 5)
We explored options for furnace and air conditioning replacement and received several estimates from different retailers and contractors. Brady, the proprietor of a notable HVAC company, gave us our quote. He was incredibly straightforward and prioritized our needs. Brady also took the time to explain what steps they would take during the installation process to maximize the efficiency and lifespan of our new system - a critical detail that other businesses failed to mention. I wasnt present for any of the installation, but there was no need to be, as the team executed a flawless job. Five months on, our HVAC system is running without a hitch. If youre seeking a down-to-earth HVAC service at a reasonable cost, this should be your first choice.

Review 16 (2025-02-20 - Rating: 5)
The best experience! really!!! last night, my heater stopped working and the temperature was really low outside. i tried calling a few different local contractors, but being a friday night, no one was available. luckily, i was able to reach someone over the phone. first, he mentioned that the earliest one of his technicians could come would be the next morning. then, he asked me a few questions about the issue and guided me through some steps. no wonder - within just a couple of minutes of him walking me through it over the phone, the heater started working! wolaaaa! awesome awesome awesome! trust me, i still owe you a case of beer! thank you, thank you, thank you! god bless you!

Review 17 (2024-10-02 - Rating: 5)
Revised review: Now that Ive experienced a full heating season with these furnace repair services, heres my final review. I have 6 total furnaces, 5 high-efficiency and 1 standard. These were the only heating sources I used all winter in my 2000 SQ FT home in Brownsville. Despite a rather mild winter, I remain thoroughly impressed with their performance. The only minor issue I encountered was that the temperature readings on the high-efficiency furnaces were higher than the actual room temperature. However, this was easily resolved by installing a wall thermometer away from the unit. When I received my energy bill, I was expecting the total to be over 1000 for a three-month period. Yet, it was only 657.00. This means the three-month average was only around 150-175 dollars more to run the furnaces, almost half of the cost to run my previous heating system. The savings Im making are covering the cost of these units. Initially, I was anxious about investing in this system, as its a significant amount of money and I didnt have much knowledge about it. But thanks to Jalen, who was incredibly helpful, knowledgeable, and trustworthy, I felt at ease. I would recommend this to anyone needing to replace their HVAC system. This is the way to go. Its fuel-free, efficient, easy to maintain, quiet, and doubles as an AC in the summer. Plus, you can get rebates and tax breaks because its renewable energy. Ive never been more satisfied with an investment in my life. Im really appreciative that I discovered this furnace repair service. They are extremely professional and courteous. The work was completed within the scheduled timeframe. They followed up promptly for minor things that needed finishing and were responsive when I was learning the system, guiding me through it. Kudos to the team!

Review 18 (2024-10-20 - Rating: 5)
Reached out to Hines Family HVAC Repair for fixing my 2 furnace units. jordan came over to my place to check the state of two of my three heating units. He fixed one unit swiftly and quickly placed an order for parts to repair the other. (Before this, I had 3 different furnace repair companies check the units and each told me I needed to replace the entire units as they were beyond repair). So far, im really happy with the professional behavior and efficiency of jordan. I appreciate his promptness and competence.

Review 19 (2024-12-18 - Rating: 5)
Incredible service! they were able to visit on the same day to fix our furnace, which was only blowing cold air. i informed jalen about the troubleshooting steps we had taken, and he complimented our efforts. after approximately 15 minutes, he diagnosed that we needed a new capacitor, which he replaced within half an hour. the cost was reasonable, considering the labor and taxes. jalen was extremely friendly, informative, and professional. our furnace system is outdated and assembled from different parts, so he patiently answered my queries about the potential costs and types of a new system suitable for our home in brownsville. he demonstrated extensive knowledge in this field. im considering setting up a regular maintenance plan with them to keep the unit in good shape until we decide to replace it. later on, my old system had a blocked drain that caused water to back up, spill on the floor, and leak into the ceiling. yet again, they came to the rescue on the same day, quickly identified and resolved the problem, getting the system up and running, even during a heat advisory. they saved us once more! always extremely grateful for their assistance.

Review 20 (2024-11-07 - Rating: 5)
A few months ago, we got a complete hvac system replacement - the person who helped us with sales was really professional and very useful in pointing out what we needed. But it was danny, elias, and jordan, the installation team, who were really friendly, accommodating, fast, and did a fantastic job. Our new hvac system has been excellent in keeping our home cozy during the summer, and we cant wait to see how the furnace performs when the weather cools down. The icing on the cake was that the price was pretty affordable considering the level of care and service we received. Ill definitely be recommending this company to my friends and neighbors.

Review 21 (2024-12-09 - Rating: 5)
The team at hines family hvac repair truly stands out with their patience, professionalism, strong organization skills, and excellent communication. its clear that they take pride in their work, and theyre always willing to explain the details of their hvac services. in a time where good service can be hard to come by, theyre a breath of fresh air. i used their services for my vacation rental property and personal residence in brownsville, and i cant recommend them enough. ruben, elias, and brady, your service is greatly appreciated. they provided annual maintenance to ensure my hvac system stays in top-notch condition, including inspecting the components and ductwork, cleaning the unit, and carrying out a blowout on the drain line. they also replaced the capacitor and charged the refrigerant. keep up the fantastic work!

Review 22 (2024-10-14 - Rating: 4)
I just want to express my appreciation and gratitude to elias and jordan for their exceptional work installing a new furnace/water heater in my mothers home. elias responded quickly to the job, but still took his time to ensure everything was perfectly set up, meeting my moms exacting standards of satisfaction. both of them were incredibly friendly and professional. they were very knowledgeable and patient in answering the numerous questions we had about the installation and the equipment. i would highly recommend their furnace repair services to anyone in need.

Review 23 (2024-07-14 - Rating: 4)
The manager, Jordan, was exceptional! He quickly got our furnace up and running again. He even installed our new smart thermostat, and all on the same day we called Hines Family HVAC Repair! The efficiency and dedication of the team, right from the receptionist to the workers, is commendable. In our second interaction, Ruben the technician came out and replaced a critical wire, restoring our heat at 8:30 PM! Their after-hours service in Brownsville is impressive!

Review 24 (2024-04-14 - Rating: 5)
I was experiencing numerous issues with my heater, but Elias from Hines Family HVAC Repair was able to fix them all. He demonstrated a strong knowledge of heater repair and was able to answer all my queries. Elias informed me that I would need a new unit and offered an appealing deal - if I scheduled the installation within 30 days, I would receive a credit from todays visit. I found this to be a valuable offer. Overall, Im very satisfied with my experience in Brownsville today and would highly recommend Hines Family HVAC Repair.

Review 25 (2024-06-17 - Rating: 5)
Our experience with Hines Family HVAC Repair was simply extraordinary. Two of their technicians, Jordan and Danny, arrived five minutes ahead of schedule and worked diligently all day. They replaced our 20-year-old furnace with utmost politeness, consideration, and efficiency. The job took them seven hours straight, without taking a single break. Their commitment and proficiency were truly commendable. I would highly recommend Hines Family HVAC Repair to anyone in need of furnace repair services in Brownsville.

Review 26 (2024-06-22 - Rating: 5)
When my heater was on its last legs, Brady offered me an excellent price, along with a detailed analysis of why opting for a complete system replacement would be more beneficial than just replacing parts. The installation was handled by Cesar and Elias who were simply exceptional. Their manners were pleasing and their professionalism was commendable. They showed great attention to detail during the heater repair, ensuring everything was installed perfectly in my Brownsville home. I wouldnt hesitate to recommend their service.

Review 27 (2024-09-09 - Rating: 5)
Ruben is truly exceptional. Hes meticulous, dedicated, and a real expert when it comes to AC repair. During a recent regular inspection, Ruben discovered a crack in the AC units housing. He patiently took the time to explain what this meant. I had been informed of a similar issue six years ago by another service provider but they couldnt prove it (I didnt get a new AC unit then - it felt like a scam.) This time, I was able to clearly see the crack while Ruben inspected the unit. I am confident that he will provide the highest quality service possible. Rubens the best!

Review 28 (2024-04-06 - Rating: 5)
Hines Family HVAC Repair did an excellent job installing my new heater and inspecting all existing vents and ducts. Their team, including Elias and Ruben, were highly professional, polite, and punctual. They answered all my inquiries about the heater repair process thoroughly. I was particularly impressed with how neat and tidy they left my space after the job. I am extremely satisfied with their work here in Brownsville.

Review 29 (2024-05-08 - Rating: 5)
Ive been a loyal customer of this furnace repair service, Hines Family HVAC Repair, for three years now. They always respond promptly and effectively to repair jobs. Just the other day, i requested them for a new furnace installation in Brownsville and they fulfilled it within my preferred timeline. The workers, perhaps we can call them Jalen and brady, were professional, speedy, and kept me informed on their progress. Additionally, they ensured my place was kept clean, leaving it as neat as it was before they got there. Definitely a top pick for furnace repair services!

Review 30 (2024-07-10 - Rating: 5)
Im grateful for the prompt service from Hines Family HVAC Repair when my furnace broke down. After leaving a message, I received a reply in just a few minutes. My interaction with Elias was professional and pleasant. He not only fixed the furnace but also took the time to explain the problem in detail. Thanks once again for your exceptional service in Brownsville.

Review 31 (2024-04-22 - Rating: 5)
Danny and Ruben from Hines Family HVAC Repair came out and installed a new heater for us today and they did an excellent job. They were extremely professional, meticulous, and tidy! We had previously received a quote from another company which seemed quite steep. We then reached out to Hines Family HVAC Repair and their prices were much more reasonable! Were certainly going to continue using their heater repair services in the future.

Review 32 (2024-07-02 - Rating: 5)
Danny meticulously examined my old furnace, looking for any potential issues. At one point, he even had to navigate through a narrow and dusty entryway to visually assess components, a task that I believe goes beyond the call of duty. He aptly clarified all the necessary details to help me make an informed decision. In the end, he ensured the furnace was functioning to my satisfaction, buying me some extra time to decide the next course of action - whether to repair or replace. He left me with a variety of reasonably priced repair or replacement options, and a newfound appreciation for this furnace repair service that I was unfamiliar with until this issue arose in Brownsville.

Review 33 (2024-04-08 - Rating: 5)
Excellent professional service. The staff members at Hines Family HVAC Repair, especially Danny and Jalen, are fantastic and considerate. They are always ready to answer all your queries and are straightforward and honest. I never felt like they were pushing unnecessary services or products on me, and they were always transparent about the cost. I will continue to rely on them for all my heater repair needs in Brownsville.

Review 34 (2024-04-02 - Rating: 5)
Jordan from Hines Family HVAC Repair came out to provide us with an estimate before returning to execute the heater repair today. He displayed remarkable knowledge and professionalism. He skillfully completed the task and carefully explained each step involved. I feel extremely reassured by the quality of the repair job done! A big thank you!

Review 35 (2024-06-03 - Rating: 5)
Heater Repair: Danny arrived promptly and quickly diagnosed the issue with my heaters faulty igniter. He immediately ordered the necessary replacement part and scheduled a time for the follow-up repair. Danny was not only punctual but also courteous, professional, and efficient. Im delighted to have my heater serviced with such exceptional support in Brownsville. Thanks, Danny!

Review 36 (2024-05-04 - Rating: 5)
Brady delivered swift and beneficial furnace repair service in Brownsville. He arrived 15 minutes ahead of time and finished the job an hour earlier than initially anticipated. He executed a smooth and quiet installation of a brand new 16 SEER furnace. Furthermore, Brady upgraded our outdated thermostats to WiFi-connected ones, which thrilled my wife beyond measure! He was superb in detailing the intricacies of the new system and assisting us in understanding how to apply for tax credits due to the installation of this more energy-efficient system in our home.

Review 37 (2024-05-16 - Rating: 5)
Brady executed a fantastic job on our furnace repair. He was professional and ensured our furnace was thoroughly cleaned, providing us with detailed information throughout the process. I appreciated his professional yet personable approach. Brady did an excellent job, and I would highly recommend his services. Thank you, Brady, for your help and expertise, we greatly appreciate it in Brownsville.

Review 38 (2024-01-17 - Rating: 5)
Jalen from Hines Family HVAC Repair was absolutely FANTASTIC! He proved to be an incredible wealth of knowledge and was extremely helpful. He was able to service my senior parents heating system in Brownsville. In these challenging times, he was able to clearly outline what their options would be and will return to discuss these options in detail to ensure they get the best value and a new heater. Thanks again, Jalen, for all your assistance.

Review 39 (2024-04-26 - Rating: 4)
Ruben was punctual and professional. his understanding of the furnace system was impressive, even though they werent the ones who installed it. id recommend this team for furnace repair. an added perk is that its a family-owned business thats been running for 21 years in brownsville. i wouldnt consider anyone else for my furnace repair needs.

Review 40 (2024-07-06 - Rating: 4)
Jalen handled a repair on a blocked pipe involved in our furnace system. He skillfully removed a tee, re-adjusted it, attached additional pipe, and a 45 so that it drained efficiently. Jalen demonstrated professionalism and took the time to educate us on how to change the filter in our new furnace, explaining that it involved more than just swapping out the old for the new. We are grateful for Jalens help!

Review 41 (2023-10-02 - Rating: 5)
Richard is excellent. Calls to notify on his way. Does a wonderful jobs and answers all questions. Promoted the referral program. Already began sharing

Review 42 (2021-06-27 - Rating: 5)
Nicholas & his colleague were professional. While walking through the house they wore their booties. They checked the units & made sure things were in working order.

Review 43 (2025-03-05 - Rating: 5)
This review is long overdue, but its better late than never. On one of the coldest days this past winter, during an ice storm, our furnace stopped working. We called, and Jordan arrived quickly once the roads were clear to fix the issue. The previous technician had left some electrical work hanging, which created a problem at the worst time. Its impressive how many unreliable companies are out there, but Hines Family HVAC Repair stands out as an example of what we hope for but don’t always receive when spending our hard-earned money.