Heights West End

Photo of Heights West End

Located in Houston, Texas

Address: 4040 Koehler St, Houston, TX 77007, United States

Phone: +1 281-247-0613

Rating: 3.8

Services

  • On-site services
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Elevator
  • Fitness centre
  • Pets welcome
  • Swimming pool
  • On-site parking
  • Dogs allowed

Categories

  • Condominium complex
  • Apartment rental agency
  • Apartment complex
  • Condominium rental agency
  • Real estate rental agency

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-02-19 - Rating: 5)

    Whitney (Manager) took great care of me she went out her way so show me multiple units I would find interesting. Iā€™m very grateful for the entire leasing management team. The job is not easy or relaxed most days. Most days theyā€™re hit with back to back appointments. So shoutout to them for accommodating everyone the best they can while providing exceptional service to future residents and current residents simultaneously. Thank you guys

  • Review 2 (2024-12-24 - Rating: 5)

    I can-not say enough great things about this property and moreover the TEAM that maintains and keeps everything flowing here. It truly is a well maintained-welcoming and Family like environment. Each need or query has consistently been met with a smile and complete follow through. Each employee in the leasing office is a go-getter and Strong Leader. We are SO Thankful for each of them- they do an AMAZING job!!! Kudos to all!!

  • Review 3 (2024-10-07 - Rating: 5)

    Maria is amazing! She was so professional, personable, kind, empathetic and in helping me go through the process of leasing. I had a great experience working with her and the team. She goes the extra mile to help you and makes sure she gets you what you need. She treats every client with dignity and respect and genuinely wants the help you. love it here. My neighbors are quiet, and also very helpful. I will be here for a very long time.

  • Review 4 (2025-01-16 - Rating: 5)

    I toured the apartment complex with Ianyah and she was so kind, helpful and informative! She was prompt to our appointment and ready to answer any questions I had. I loved the amenities of the apartment complex and the unit was thoughtfully made. This has been one of my favorite properties to tour and I look forward to applying!

  • Review 5 (2024-12-20 - Rating: 5)

    Since the new staff has came here they have made living here so much better !Whitney is so hardworking!! And it shows ! When I first moved here 2 years ago honestly the front desk was a mess but since the new owners have taken over the garage is safe we have new locks and updated security systems every month I feel the community is getting better & the front office is so nice!

  • Review 6 (2024-10-09 - Rating: 5)

    Whitney, the manager, absolutely amazed me when she called me back at 11:45 pm on a Friday night after my car was towed because I had registered it incorrectly. I wasnā€™t expecting to get it resolved until the next day so I was beyond surprised when she called me after hours to help me get my car back even though it was my error that caused it to be towed in the first place.Ever since the new management has taken over in July I have been pleasantly surprised by the new staff and management team and they have really made the living experience so much better as they work on improving the property and how attentive they are!!

  • Review 7 (2025-02-28 - Rating: 5)

    I had amazing help from Alphonse he guided me perfectly on the moving process heā€™s been superb! Love this community and I love the new team! The area is a plus as well!

  • Review 8 (2024-12-23 - Rating: 5)

    I want to commend Inayah, the leasing consultant, for her exceptional service. When I first applied and moved in, I had a negative experience with a prior leasing agent, but Inayah completely turned things around. Her bubbly personality, quick response times, and positive energy have made such a difference. Sheā€™s truly an asset to this community and has made living here a much better experience!

  • Review 9 (2025-01-17 - Rating: 5)

    Inayah was amazing and of much help during the whole process. She fostered a very welcoming environment while portraying her strong work ethic and professionalism. Heights West End has some great staff.

  • Review 10 (2023-05-15 - Rating: 5)

    I ve been living here for 3 months now, the staff have been super friendly and courteous to me, always there to help me with my requests, Nani at the front, is a def a doer and love this.The facilities are always clean and maintained, of course with any other facilities things will break but they are very good at fixing things in a timely manner.There is a security by the garage always,Best thing they are adding Yappy Hour for our fur friends and opening a dog part at the top floor.The apartments inside are nice and neat (see pic).Kitchen have islands with TONS of storage space, no carpeting, bathrooms are huge and neat, good closet space.Location is great, right next to my gym, sprouts, and other restaurants and coffee shops.I was reading the negative comments. But for most of them, and like anything on life, whatever attitude you out it you will get out.I havenā€™t notice homeless people around the complex.

  • Review 11 (2024-05-31 - Rating: 5)

    I lived here for the past five months, and I had to leave because of changes in my family situation. The location is amazing, very walkable, and you have everything nearby within walking distance.The 1B/1B apartments are spacious, and the staff is welcoming. A special thank you to Yolanda for all the support she provided to me in both moving in and out.

  • Review 12 (2024-10-02 - Rating: 5)

    Everything Iā€™ve wanted in an apartment community and then some. Love the space usage of my unit.. love the floor design .. itā€™s safe. The Heights West End Heights staff treats you like family and provide quick follow ups if thereā€™s need that comes up. The application and onboarding process was the best Iā€™ve experienced. Maintenance and the front office staff is quick on follow ups as well as leading with monthly mixers for the residents to feel at home . The pool is beautiful. I was lucky to grab the top floor corner unit overlooking Downtown Houston. The corner unit views facing downtown are awesome.Edit 10/2/24: Every since KnightVest sold the property in early 2022, it seems to have gone downhill. Thats unfortunate because the prior property managers were great. And I had to break my lease because of a layoff. They worked with me and I was able to settle the balance.

  • Review 13 (2024-02-02 - Rating: 5)

    This place is not as horrible as everyone makes it seem, the office workers have been really helpful to me these past 10 months Ive been leasing here and the courtesy officers have been super kind/helpful. Everyone here goes above and beyond to ensure quality and safety. Ive never felt more comfortable at an apartment complex before with the current team/staff that is here now.

  • Review 14 (2023-04-29 - Rating: 5)

    I was skeptical on moving here based on the reviews I read, but I wanted something that was centralized as I drive a lot for work. As soon as I came in to tour the property I was greeted by Nani. She has been fantastic! I loved her energy and her professionalism! I have been here a little over a month and I love it! I havent had any problems at all! She went above and beyond to help me settle in. The staff here has been great. Ive put in a few work orders and they were taken care of immediately! So far the community has been welcoming and Im looking forward to the summer at their very spacious pool! Highly Recommend!

  • Review 15 (2024-01-14 - Rating: 5)

    Iā€™ve currently been a resident here for over a year now and the property manager Kayla is always very attentive to our property and responsive to any emails or questions that I have!! The leasing staff in the office are great as well and always answer the phone when I call. Maintenance is super friendly and always have my issues (if any) fixed ASAP. Keep it up team! :)

  • Review 16 (2024-07-10 - Rating: 5)

    I did not end up getting an apartment due to last minute decisions to stay in Miami. However Yolanda was fantastic and was extremely communicative, helpful and professional. Definitely recommend at least checking it out here!

  • Review 17 (2024-07-13 - Rating: 5)

    Yolanda was incredibly helpful during the move in process and was very accommodating. The apartments are very nice with high ceilings and great amenities. Highly recommend.

  • Review 18 (2022-08-17 - Rating: 5)

    This has got to be the best chill bohemian community ever! Its so laid back and they handle every issues within a great time frame or will contact you if its gonna take longer! Great pool community its a vibe every weekend! Gym is awesome state of the art stuff. Great business and lobby area where you can have small parties or gatherings. the apartments are designed for simple living. its just over all great to me! i had a issue with my key fob- the next day she had it waiting for me with all smiles! i love it here! 2022 vibes! you gotta be a cool spirit to live here! ā¤ļøā¤ļø

  • Review 19 (2023-11-14 - Rating: 5)

    The maintenance team at Heights west end is very good. Gerzain was very thorough and prompt in completing the requested fixes in my apartment.The management however is the worse management I have ever come across. People at the reception hang up on you! The only thing that works in this complex is the hardworking maintenance crew. The office staff is just there to be rude and unhelpful. The 5 star is only for the maintenance.

  • Review 20 (2023-12-28 - Rating: 5)

    Ive gotten nothing but great service from the team at Heights West End! I want to give a shot out to maintenance man Tony. His knowledge and speed are top tier. Had my A/C go out and he was here within an hour with a quick solution that had my A/C back working fast! And, he brought me a new air filter! Thanks Tony!

  • Review 21 (2023-08-09 - Rating: 4)

    The maintenance guy is top tier. Responded to an after hours AC request within 10 min.Parking has become a headache. I sometimes have to park in guest parking on the 6th floor. I donā€™t hear back from emails sent to the office. They could offer better incentives to retain good residents.Overall, the experience has been relatively decent. Quiet community.

  • Review 22 (2024-05-22 - Rating: 5)

    The management team here is excellent. They do care about their residents. They are always helpful on mostly anything. I enjoyed the time living in this apartment.

  • Review 23 (2024-05-30 - Rating: 5)

    The property manager, Mrs Rodriguez she is amazing at her job and makes this place run as smooth as possible. The entire process of applying down to getting approved was a very peaceful process.

  • Review 24 (2022-03-08 - Rating: 5)

    I had a tour last week on a two bedroom apartment with my husband. We fell in love with the place! The ground is clean, the pool is nice and the apartment is spotless! On the top of it, great customer service from the office staff! Emily, the Manager is very professional and friendly! I just filled out the application, I cannot wait to move in this beautiful community.

  • Review 25 (2020-04-21 - Rating: 5)

    We (myself, my boyfriend and our dog) have lived at Heights West End for about a year and half, we chose to extend our lease when our first year was up because of how much we love this community. Jessica, and all the staff in the front office are always very friendly and helpful and are really what makes this property special! Anytime weā€™ve had a concern or put in a maintenance request itā€™s been addressed in a timely manner. We love the access we have to shopping and city life, and just the neighborhood in general. The price beats some of the comparable apartments in the area and the amenities are awesome as well, although we wish the gym was slightly larger it has all the necessities and if you need more LA fitness is in walking distance. We plan on staying here until itā€™s time for us to move into a house, until then this is our home and everyone is respectful and courteous. Every month there are socials for us to get to know our neighbors! Thanks for making us feel like family!

  • Review 26 (2023-05-04 - Rating: 5)

    I been living at Heights West End for about 6 months and within those 6 months I been seen a-lot of improvements to the apartments. I was planning of moving, but I now plan to extend my lease. I love what they are doing with the remodeling part. Also the location is great.

  • Review 27 (2019-12-16 - Rating: 5)

    Iā€™ve been looking for new apartment homes the past few weeks and man is it exhausting. I actually called HWE before touring where Naomi answered the phone and was extremely nice and friendly!! I went in for a tour later that day. Everything is very nice, clean, & well taken care of. Residents were friendly as well. She knew a lot and answered all of my questions so I did decide to move forward with the lease & im excited to move in next month!!! Excited about the gym and the large closet space!!Updated a year later I renewed my lease.So Iā€™ve been here a little over a year. Itā€™s a good community, lots of events and the staff is really nice. Maintenance typically fixes things really fast. No bugs thank God! Pretty safe area as well and located near everything!!!

  • Review 28 (2019-04-25 - Rating: 5)

    Weve lived here for almost 2 years and have seen a couple of management changes. So far, weve been so impressed by Jessica and her team. They are working so hard and are doing an AWESOME job. We love the positive environment theyve created for the residents, and we really feel at home here. The maintenance staff is also very prompt and thorough. We are very happy living here!

  • Review 29 (2019-04-30 - Rating: 5)

    I have lived here for about two months now and i have l say i am THOROUGHLY impressed with this apartment complex and how it is run by the staff. Jessica and her team are very attentive and truly show they care about residents by going above and beyond with any request. The gym is basically brand new and well kept and the pool is beautiful and clean! It should also be said, With all of the dogs kept in the complex it has never smelt like dog poop or pee anywhere in the hallways or around the complex. Super impressed with this complex! Thanks!!

  • Review 30 (2018-09-24 - Rating: 5)

    I have had such an amazing experience here at the Heights West End. I have lived here for 2 years and going on my third! I havenā€™t had any issues and the staff has been extremely helpful. More specifically, Noemi has been fantastic and has made it so easy for me to continue to lease here and is such a delight to work with. Also, the maintenance workers are always on point, on time, and get things fixed as soon as I put in a work order. On top of that, they are located right next to Sprouts, Starbucks, World Market, Jimmy Johns, Chipotle, and so many other great places to eat and drink! Overall, I am extremely pleased with my experience living here at the Heights West End, and Iā€™m looking forward to another year great year here!

  • Review 31 (2019-04-30 - Rating: 5)

    I moved into what was formerly Alta West End in the summer of 2016 and have lived here ever since. I can honestly say that since the complex has switched management, I have noticed a huge shift in my experience here, and for the better too. Iā€™ve never felt like I needed to leave this apartment complex because it just feels like home, and I know the staff is a major part of that. Professionalism and friendless are what makes living here so bearable. Each member of the staff, whether it be the leasing office or maintenance have such respect for the residents as well as the building grounds in general and I greatly appreciate it. Everything I need fixed is always handled in a timely manner and if I ever have general questions, Jessica is always ready and willing to give an answer. Not only is the apartment complex itself a nice place to live, but itā€™s within walking distance of everything you need! And if youā€™re like me and enjoy going out, youā€™re minutes away from a huge stretch of bars and restaurants up and down Washington. Moving here was the best choice for me and it continues to be 3 years later.

  • Review 32 (2018-09-23 - Rating: 5)

    Its been 4 months since I moved into this building and everything has been great. The building is well maintained and well equipped. The location is perfect too. You can walk to Walmart, Sprouts, LA Fitness, and a bunch of other places, and it is right on I-10. Im a sucker for views and get a great view of the downtown from my unit. But one thing that stands out is the management staff. They are super helpful and take good care of the residents. They made my move-in as seamless as it could get and have stayed back for an extra 5 minutes on few occasions so that I can come back after work and pick up my courier. Props to them! Having lived in over 10 apartment buildings in Houston and DC, this has by far been my best experience.

  • Review 33 (2018-04-07 - Rating: 4)

    Since new management has taken over a lot of the issues experienced under the previous team have been corrected. The apartment has always had great amenities but now theres a management team here to amplify our living experience. There have been more social events, more security, faster maintenance responses and again to reiterate, a management team that has been extremely amicable, proactive and not as glib as the previous team. Reach out to Zeba if you decide to live here, shes the lone carryover from the previous team and has been nothing short of exceptional since day one.

  • Review 34 (2019-06-22 - Rating: 4)

    Great place to live for social, young professionals... not as ideal for familiesPROS:- quality apartment and appliances- Location is fantastic, close to I-10, located close to Memorial Park and the Bayou. Close to night life on Washington, Montrose, and Midtown.- In house gym has the essentials but nothing too special. LA Fitness is across the street.- Management: when I moved in June 2018, they were not great... one year later i would say it has improved significantly and they are very accommodating and helpful to me.CONS:- Parking. Super Crowded. Reserved parking available at monthly cost ($50)- Package Delivery: issues with Amazon first half of 2019, they havenā€™t been using the Parcel Pending system or locked mailboxes.- Management: They could be better about following up with things they say will happen or they will take care of. Usually they need a reminder or two to get things across the finish line.- Location: a little loud if you are backed up against the East Side (Sprouts side) of the apartment complex.

  • Review 35 (2020-04-18 - Rating: 5)

    We have lived here for 2 years and havent had one issue with the office or maintenance staff. Always timely with request and professional. Location is great for all different needs - grocery, quick bites and drinks etc.Bonus review:3 years and still same great service. Jessica and all of the front staff are amazing and can assist your every need and have been communicating well during the COVID-19 pandemic. Maintenance is always quick to respond to service calls.

  • Review 36 (2023-05-04 - Rating: 5)

    Super nice apartments and amenities and the office staff is really friendly. The manager, Kayla, went above and beyond to make me feel welcome and at home. GREAT location and walking distance to everything! Love it here!

  • Review 37 (2019-04-15 - Rating: 5)

    My boyfriend and I...oh and our dog, moved in almost 5 months ago. We have been very impressed with Jessica and her team being so helpful with anything we need! They constantly have socials going on each month so we can get to know our community/neighbors, which is fun! Location is amazing getting around town and finding food and fun close by is no problem! Weā€™ve really enjoyed our new home and already planning on renewing our lease when the time comes.

  • Review 38 (2021-05-14 - Rating: 5)

    This is my third apartment in houston and I love this place! The units are really nice, and the amenities are good too. The grills could use some maintenance, but the main pool was just replastered and looks top notch. The gym is nice and spacious and has lots of equipment. The hallways always smell nice unlinke a lot of places with garbage chutes that smell like trash. The staff is super helpful and friendly with packages, maintenance, etc. the maintenance is on point always taking care of requests same day or as soon as possible. Overall this is a tremendous place to live and I would highly recommend it!-Thomas

  • Review 39 (2019-04-17 - Rating: 5)

    Moved here in 2017, and the management back then was horrible. Ever since this new management started, I mean it was a breath of fresh air. What a relief! They are so professional, very happy, quick to answer any questions you may have and create events in which we can gather and meet fellow neighbors. I have renewed my lease ever since (plan on staying here as much as I can). Location is superb, walking distance from supermarkets, delis, bank, gym, etc. Highly recommend this complex if you are looking for a new place to live.

  • Review 40 (2019-04-16 - Rating: 5)

    I moved in approximately one month ago. I cannot get over how lovely the staff including front desk and maintenance is! They have accommodated all of my requests in a timely manner and my apartment is really starting to feel like home. My 14 year old dog has never been happier having the yard option on the first floor. I told my boyfriend the other day that I wish that I could own my apartment because I would be happy with living there forever!

  • Review 41 (2022-09-19 - Rating: 4)

    Still new to the complex so I cant really give a 5-star review, a 4-star will do for now.Ejay, the leasing consultant / APM has been very responsive and is an overall treat to work with. My transition from prospective to actual tenant was nearly seamless. So far, I am pleased with my unit and the complex amenities. I look forward to a reasonably hassle free stay at the HWE!

  • Review 42 (2018-05-18 - Rating: 5)

    The property and staff are exceptional! The location is great, walking distance to Sprouts and Walmart, and close to a lot of restaurants/bars. I had to recently switch units within the complex and my experience working with the leasing staff (special shout out to Adrian) was fast and easy while they also accommodated for some special circumstances. Dont hesitate to check out the complex! I highly recommend living at Heights West End.

  • Review 43 (2018-04-01 - Rating: 5)

    Its been few months living here, so far I have really good experience here. The location is superb, within walking distance you can get to LA Fitness, Walmart, Sprouts Farmers Market, Starbucks, Chipotle, and Pokeworks. My unit itself has some flaws, the sink at kitchen dropped, kitchen light bulbs are out frequently, but maintenance team had been responsive to fix these issues, so no big deal to me. Facilities are really great too, common area and gym room are open 24 hours. I can see the management team continuously improving their services too. For example, they recently installed Starbucks Coffee Machines to provide 24 hours free flow of coffee. Another example, they introduced Apartment Butler to deliver packages to each unit for free, although they no longer provide this service, if you dropped an email to them to allow them to deliver packages to your unit, they will do so too, and soon they will install package lockers so that residents can collect packages at their own 24 hours. When I moved in, they gave me a good deal without restricting the offer by the length of lease, so I was really happy with it. One side note, Zeba is really friendly and always be ready to help me out. They have plenty of parking spots, lower levels are usually filled up quickly, if you willing to pay extra, you can reserve a dedicated parking spot for yourselves too.

  • Review 44 (2022-05-03 - Rating: 5)

    HWE under Knightvest Residential management:I moved to Heights West End in December of 2019. So far in the months Iā€™ve lived here my experience has been great. The leasing office staff is extremely attentive to the residentā€™s needs and respond quickly with resolutions. Having lived in several cities and with various property management companies, I can say this one is by far the best. With the changes that weā€™ve all faced with COVID-19, the staff has reacted quickly and communicated changed effectively with residents. Itā€™s a difficult position trying to please a building full of people but they work hard to do whatā€™s best for the majority.

  • Review 45 (2018-09-22 - Rating: 5)

    Without a doubt, the management and staff here at the Heights West End are absolutely amazing and so friendly. As soon as I walked in, I was greeted with bright smiles and such positive attitude. Everyone that works here is extremely personable and willing to help with anything at anytime. Just from the tour alone, I can see that the amenities that are offered here are not only beyond gorgeous, but really convenient considering everything is open 24/7. From the residents that I spoke to here, they all seem really friendly and welcoming to new visitors and have no complaints at all when it comes to staying at this complex. Its also really nice to see that the area has a wide range of stores and activities close by so that you dont really have to go far from home. The pictures of this facility thats online is a great preview, but honestly to get the full appreciation of how beautiful it is, you have to come see it in person! Not only that, but they also offer great deals/promotions that really knock down your monthly rent which is a great plus. Overall, I will definitely be recommending this place to friends and family that are looking for a new beautiful home for a good price.

  • Review 46 (2019-04-30 - Rating: 5)

    I just moved in last week to Heights West End and the leasing staff and management were absolutely amazing! The location is ideal right off of I-10 in the loop and also in walking distance to the Yale Marketplace (Sprouts, LA Fitness, World Market, etc), Walmart, and several restaurants and services. The apartment is just a block away from the Heights White Oak Bayou trail as well. My roommate and I love our new place and all the new appliances and upgrades. The pool view is also another great perk of our unit! The building throws lots of events and has a great common area you can access 24/7. I would recommend this apartment and give it 5 stars!

  • Review 47 (2016-07-17 - Rating: 5)

    Ive lived here for a month and dont agree with everyones posts about the staff, especially Jessica. Ive worked with her multiple times and never had an issues. They are busy trying to get the entire apartment leased so its easy to understand why some things are slow. I live on the top floor and havent had any issues with sounds from neighbors and all the amenities are very nice and up to date.

  • Review 48 (2019-04-30 - Rating: 5)

    I moved in in October 2018 and have loved every second of living here! The amenities are great and kept up with. The staff was very nice and helpful during the moving in process and I love that they send out notices when it comes to maintenance they have to do on the apartment. I definitely recommend living here!

  • Review 49 (2018-10-13 - Rating: 5)

    Moving into this apartment complex was so easy!! The management here is over the top. Noemi was so helpful during the entire move in process and answered any questions that I had. I have never had someone go out of their way to help at an apartment complex. The complex itself is in such a great location as well, close to heights/midtown/and downtown.

  • Review 50 (2022-08-15 - Rating: 5)

    To be clear this is a review only for Ejay N. She is the Assistant Community Manager. The complex has had more than its share of growing pains as well has challenges in the area (in regards to security) however she has done an amazing job and truly cares about her profession. If you are looking at this apt, ensure you ask for her, when touring the complex, she will give you to you straight; so you can make a informed decision.

  • Review 51 (2021-02-09 - Rating: 5)

    Jessica was super awesome and made this move in super quick and simple. I really appreciate her going out of her way to assist me. With work and covid things have been crazy.Maelin was very quick and efficient when giving me my keys and going over things with me at move in. She was friendly and fast! Iā€™ve been here for a few days now and it feels like home.Itā€™s a quiet community and thereā€™s always parking. My only comment would be the trash. Iā€™ve noticed the some neighbors donā€™t put their trash together neatly and It looks bad and is disrespectful to the staff but other than that this experience has been great so far!

  • Review 52 (2018-10-16 - Rating: 5)

    Love living here! This property has the best management, the best maintenance, and is a huge bang for your buck. The only downside is the size of the gym, but itā€™s location to LA Fitness is unbeatable. Still gets 5 stars in my book! Highly recommend!!!

  • Review 53 (2023-04-07 - Rating: 4)

    I have been a tenant for 2 years now, and it wasnt until I met the new supervisor Natalie that I actually felt content with this property and being here. She made me feel like I mattered living here, and that speaks volumes. Thanks, Natalie!

  • Review 54 (2021-01-12 - Rating: 4)

    I have lived in this apartment for a year now. Staff is amazing and the apartments are clean. You can literally walk to sprouts, walmart, LA fitness.No crimes or security issues .Cons:It smell so bad if it rains while you take staircaseYes, you can hear sounds from upper level .

  • Review 55 (2019-04-30 - Rating: 5)

    Iā€™ve lived at Heights West End for about 5 months now. What drew me to this place was the convenient location in The Heights. Itā€™s walkable to Walmart and Sprouts, easy access to highway, & easy access to the rest of Houston.When we moved in there were a few issues but management was responsive about them and handled as best they could, theyā€™ve continued to be responsive on service orders.The only bad side is there is no dog park, but there is a lot of green space around the apartment.

  • Review 56 (2022-10-20 - Rating: 5)

    Possible future resident here. Spoke with Greg in Leasing office. He was great. I appreciate him taking me on a tour of the community. I was looking at 2br and they are really nice and spacious. I like the walk in closets in every Floorplan. Greg was very kind and knowledgeable. Thank you!

  • Review 57 (2023-04-10 - Rating: 5)

    Beautiful Apartments inside very spacious and I have enjoyed living here. The New Mosaic management staff is phenomenal..Theyre always willing to help me with any situation that may arise.

  • Review 58 (2019-04-30 - Rating: 5)

    Very professional and courteous staff at Heights Westend. Wife and I visited few months back and took 2 months to decide on our new home. We came back and the staff helped us out to find our new home. The process was very smooth and easy. They have excellent floor plans and the price is at the right point. I would highly recommend this place for anyone wanting to reside in Heights area.

  • Review 59 (2022-10-07 - Rating: 5)

    Five Stars all the way! Shout out to Mr. Greg who made my transition across the US smooth, efficient, and thorough! He went above and beyond to make things happen in a professional and timely manner! I appreciate everything that was done to make my moving experience amooth and pleasant! If you are looking for a new place, this is it and if you want professional and 100 percent customer service, ask for Mr. Greg!

  • Review 60 (2018-10-10 - Rating: 5)

    I moved in May 18, 2018 and can honestly say that I have enjoyed my time at HWE so far.The good.......The management group has been attentive and accommodating ever since I walked in the door to view the property. The maintenance group has taken care of any requests I have submitted on the same day (mostly changing out light bulbs). The pool/grill area is nice during the summer and a great spot to meet the neighbors (this is where Ive met everyone). The proximity to Wallyworld/Sprouts/shopping places across the street.The bad......the usual stuff you experience with every other apartment community ever built (stuff that is pretty much out of the hands of the people who own/run the community currently).Overall......I have thoroughly enjoyed my time at HWE and have no regrets about moving in here and would definitely do it again.

  • Review 61 (2019-03-16 - Rating: 5)

    Heights west end staff and amenities are phenomenal. But what really shines is being able to walk your dog throughout the leasing office giving them treats and taking her to get coffee. The pet friendly service here was a big plus. It also helps that they have a volleyball net at the pool. Oh did I mention, they also complementary in house grinded did Starbucks coffee! Like who does that? More reviews to come.

  • Review 62 (2019-02-06 - Rating: 5)

    I have been here for about five months and have had nothing but positive interactions with everyone here. Jessica and Naomi are amazing and always so helpful. Jessica even responds to my text after hours which I donā€™t expect but is very impressive. Of course nothing in life is perfect and when the water went out temporarily due to a city water leak, they kept us updated and informed. I truly feel the staff goes above and beyond to make sure I am taken care of and have even helped me search for packages misplaced by the mail carrier and found them! I also personally feel I got such an awesome deal on my place, less than anything else comparible in the area. But, regardless of price, the fact the staff makes you feel like they care about you being happy makes it worth every penny. Overall, Iā€™m very happy and grateful to be here and have already and will continue to tell friends and family about it!

  • Review 63 (2018-09-26 - Rating: 5)

    I just started my lease here. The management team is new and full of enthusiasm. They answered all my questions (every Tentative). Every time I call I find someone to talk to. The times I visited I noticed that security from LA fitness drives around. There is a police officer living in the complex. I think the location is great. Walking distance to a grocery store.

  • Review 64 (2020-04-17 - Rating: 5)

    We moved here almost two months ago, the people are extremely nice, always helpful! I like that the complex is very clean. Definitely amazing location where you can walk to Sprouts, Walmart, bike/running trail, heights bars and restaurants. So far we have zero complaints!

  • Review 65 (2019-04-30 - Rating: 5)

    Management staff always friendly and willing go the extra mile to help out. Location is perfect. You can get to any mayor highway in less that 5 minutes. Walmart and Sprouts are walking distance. I have been living here since the apartments opened and have enjoyed it.

  • Review 66 (2018-06-07 - Rating: 4)

    My eperience at Heights West End has not been a bad one. The previous management team that was here was not my favorite. I liked the property manager but thatā€™s about it. This new management team- Adrian and his team- are awesome. Adrian was helpful from the get-go and his office team was really nice when I was trying to track down a very important package (shout out to Zeeba!). They do their best to correct mistakes and make their tenant happy. Angela and Zeeba are very sweet as well and always welcoming and positive.

  • Review 67 (2019-04-12 - Rating: 5)

    Very reasonable prices for a great location. Literally within walking distance of LA Fitness, Walmart, Sprouts, World Market, Chipotle, Starbucks, the Bayou trail and much more. The units themselves are nice as well with hardwood flooring, stainless steel appliances, and a great layout. Thereā€™s also a locker service in which your small to medium sized packages are placed and youā€™ll get a text and email when itā€™s delivered. The front office will hold onto your larger packages in their backroom. No putting packages in front of your doorstep for someone to potentially steal. Iā€™d have to say the staff here is what really makes the property shine. Theyā€™re so nice and prompt in answering any questions you have. I literally ordered an entire apartments worth of furniture from Wayfair and they held onto the packages for me without a problem!

  • Review 68 (2020-04-17 - Rating: 5)

    The Heights West End has over all been good place to live with an awesome location and view of Downtown.My husband and I have a good experience. Maintenance respond quickly, the units are clean , But what really matters is the leasing staff :Jessica is the Best ,always has a smile on her face and is ready to help . She plans great events that really bring out the sense of community.I recommend checking out The Heights West End!!!

  • Review 69 (2019-04-22 - Rating: 5)

    My husband and I moved from Dallas and viewed many apartments before finally committing to HWE. Daniela was our first representation of the complex, and she truly won us over! She made us feel comfortable and answered any questions that we had. The process was seamless and we would do it again in a heart beat! One huge check box of mine was finding a place where I felt safe walking our dogs in the evening by myself if need be... and HWE checks this box! The front office staff is very attentive and friendly! We have submitted a few tickets for small maintenance items and they were completed extremely quickly. We love it so far.

  • Review 70 (2019-04-25 - Rating: 5)

    Great place to live. Very friendly staff that were more than helpful in the move in process. There are monthly community events that are usually centered around a meal of some sort. A nice pool and grilling area that is never too crowded. A very convenient location, next to Walmart, Sprouts, and LA Fitness.

  • Review 71 (2018-09-17 - Rating: 5)

    My wife and I toured a lot of apartments in the Heights and surrounding area. As soon as we stepped foot on the property we were greeted nicely by Noemi which didnt happen at all the other complexes. This place is great and conveniently located right behind a sprouts and LA Fitness! Not to mention a Chipotle less than a .25 mile away. I strongly recommend Heights West End to anyone and everyone.

  • Review 72 (2018-04-05 - Rating: 5)

    Ive lived at this location for the past two years. The new management (Adrian and his team) have made great changes at the apartment complex. They are very helpful, timely, and professional. I would recommend choosing to rent at Heights West End...the location/facilities are great and having a staff that cares is a huge benefit.

  • Review 73 (2020-08-20 - Rating: 5)

    One of the main reasons why I chose to move here was because of the wonderful staff. They are so friendly and welcoming, and are always in a positive mood. From my experience, the residents have all been nice and are around the same age which makes for a fun atmosphere.

  • Review 74 (2018-10-08 - Rating: 4)

    Ive lived here since it opened in April 2016. The new mgmt team has been more attentive and organized than the original owners. I love the resident events we have now and our concerns/suggestions are actually acknowledged. Overall, Ill continue to renew my lease until I buy.

  • Review 75 (2018-10-16 - Rating: 5)

    Been living here for 10 months and already gone through serval front desk employees. The apartments are nice and comfortable. You also have everything in walking distance. Everyone that lives here becomes your friend. Only downside is that cleaning around the complex is sad.

  • Review 76 (2022-12-29 - Rating: 5)

    Stopped in for a tour and Greg was awesome the entire time! He showed us 4 different apartments and was very knowledgeable on upcoming events and renovations. Overall great experience!

  • Review 77 (2020-11-29 - Rating: 5)

    I moved to Heights West End in June of this past year . So far in the months Iā€™ve lived here my experience has been top notch! Walkable to LA Fitness, Spouts, Walmart, Starbucks, andddd Chipotle! YESSSS!!! Not to mention that the leasing office staff is extremely attentive to the residentā€™s needs and respond quickly with resolutions. Such a great spot!!

  • Review 78 (2018-09-21 - Rating: 5)

    This is an excellent community to live in. Quite chic and hip place that has everything you are looking for. Amazing floor plans and amenities that are available 24/7. The location is prime and close to everything Washington, downtown, heights, EADO just an uber away. Dont discourage the fact that you can walk to the grocery store and restaurants all over. Plus amazing staff to help you on whatever you need is always appreciated.FYI feel free to bring your friends with paws as pets are accepted.

  • Review 79 (2019-04-20 - Rating: 5)

    Been here for sixth months and itā€™s the best place Iā€™ve lived. Super dog friendly and all the front office knows my pup so well. Thereā€™s monthly resident brunch and a ton of resident happy hours/get togethers. Plus you can walk to Walmart or Sprouts.

  • Review 80 (2018-04-28 - Rating: 5)

    There is a reason I stayed at Heights west end for two years, and I attribute it all to the amazing staff. Quick responses from the management/maintenance teams -Adrian and team and engaged personalities that always went above and beyond. Plenty of opportunity to socialize. Clean complex, great location, and plenty of friendly neighbors.

  • Review 81 (2024-04-08 - Rating: 4)

    Nice apartments but the rent is too high for the quality and infrastructure. Seem like you can fall through the floors. Frequent kitchen appliance break downs

  • Review 82 (2018-06-09 - Rating: 5)

    Angela the front desk has been a lot of help. The process getting into our apartment has been very simple and to the point. The building is clean and amenities are awesome! Looking forward to being a resident here!

  • Review 83 (2020-04-17 - Rating: 5)

    Heights West End has a great location, lots of places such as restaurants, groceries, banks, etc around the area, so just need to walk to there. It has a quick access to I-10. The amenities of the building are in great condition. Jessica and maintenance team at the leasing office are friendly and able to help you on your needs.Liliana Rondon

  • Review 84 (2023-11-08 - Rating: 5)

    The installation is excellent, good treatment of the people who live there and the maintenance people are very good and efficient, especially Gerzain, who is a very hard-working person and helps with everything you need.

  • Review 85 (2020-04-17 - Rating: 5)

    We have loved living at Heights West End. We were fortunate to become resides with Jessica at the helm of this property. She has been nothing short of amazing and is the most dedicated property manager Ive encountered at any complex Ive lived!

  • Review 86 (2018-03-09 - Rating: 5)

    Zeba is amazing! She helped us in the process of moving in and any apartment questions, concerns, or problems we had. Definitely, recommend her and the apartment complex is lovely! Visitors parking is on the 6th floor.

  • Review 87 (2023-05-10 - Rating: 5)

    Had a couple of maintenance issues with poor drainage on the tub and kitchen sink. I place the work orders and everything was fixed an hour later. Thank you Derek for your prompt response.

  • Review 88 (2022-10-08 - Rating: 4)

    Moved in about 3 months ago and very little issues, but if something comes up Ejay Nieto in the management office will handle anything that comes up in a professional and timely manner and is very helpful. Great location, has anything you need within a 5 mile radius.

  • Review 89 (2018-09-19 - Rating: 5)

    I went in last weekend to take a tour of the property and explore the different floor plans available. I must say this place did not dissapoint. This location was very clean, had great amenities and a very hospitable staff. I love that itā€™s so close to work and conveniently near many stores.

  • Review 90 (2024-01-15 - Rating: 5)

    Iā€™ve lived here for about 4 months. My experience has been great. The office staff are very friendly.

  • Review 91 (2020-04-21 - Rating: 5)

    I have been here for almost 3 years and I love it. The location is ideal and management is very helpful. The amenities are great (when were not in a global pandemic) and maintenance is very prompt. Im looking forward to at least another year here.

  • Review 92 (2018-10-16 - Rating: 4)

    The community and space is great here! Only had a couple problems with packages and our fridge being loud. Other than that my roomie and I love it here! Great location. I would recommend living here!

  • Review 93 (2019-05-01 - Rating: 4)

    Lived here 2 years now and its been good. Pet friendly and very nice staff. Location is perfect. Pet owners could be more responsible and hall ways clean up could be better.

  • Review 94 (2018-09-20 - Rating: 5)

    Beautiful!! The front desk ppl are very polite and helpful. Noemi and Jessica were able to answer all my questions. The location is perfect, the property is beautiful. I could definitely see myself living here.

  • Review 95 (2019-04-30 - Rating: 5)

    I have lived here going on three years now and I could easily recommend this complex to anyone looking to rent. On many occasions, management has gone out of their way to help me when they didnt have to and maintenance has always been timely. Look no further.

  • Review 96 (2018-10-10 - Rating: 5)

    Naomi Holloway was beyond wonderful. Her timeliness, support and knowledge was beyond my expectations and made my move a seamless transition. I cannot thank the staff (and Naomi specifically) enough for being so considerate and optimistic. Thank you!!!

  • Review 97 (2018-10-11 - Rating: 5)

    Heights west end has excellent customer service. I moved here from St. Louis and they quickly accomated me to a room I was looking for. Have been living here for around 6 months and this space is by far the most well kept Iā€™ve experiences.

  • Review 98 (2018-06-12 - Rating: 5)

    Recently move to this apartments and the office staff is very attentive and helpful. Great location. The quality is great.Noemi helped me to reserve and lease my apartment.

  • Review 99 (2023-04-04 - Rating: 5)

    Location is great, very quiet. Walkable area- all stores very close- 1 block.Great new management- the girls in the office are great!

  • Review 100 (2018-03-31 - Rating: 5)

    Great place to live and great staff. They really want you to enjoy the community, and have been very hospitable and accommodating. Glad I decided to live here, it has been a great experience, that continues to get better.

  • Review 101 (2018-03-09 - Rating: 5)

    Very good place to live. Quick maintenance if ever they are needed. Friendly office staff. Im halfway through my second lease and not opposed to a third.

  • Review 102 (2023-05-04 - Rating: 5)

    The changes that have been made recently have made me fall in love all over again! Everything feels luxurious,beautiful and like tenants actually matter.

  • Review 103 (2017-04-22 - Rating: 5)

    Staff members are very helpful and knowledgeableā€‹ about all aspects of the complex. My wife and I feel very safe living at this complex. The staff is just a phone call or email away...

  • Review 104 (2018-10-16 - Rating: 5)

    This apartment is in a great location. So far I havenā€™t had any problems besides other tenants being dirty and leaving trash in the commons hallways.

  • Review 105 (2018-10-10 - Rating: 5)

    Great staff to have managing your home. They are very informative about the information being presented to potentially new residents and they have proved to go above and beyond when ensuring customer satisfaction

  • Review 106 (2018-10-18 - Rating: 5)

    I have been here for a year and a half. Great amenities, great floor layouts. I resigned my lease, and I recommend this place to any and everyone.

  • Review 107 (2018-03-09 - Rating: 5)

    I love this place. All the reviews about the place are about the old management. The new team is awesome. Zeeba was very helpful right from the move in. Any question she is always there to help the residents.

  • Review 108 (2018-02-07 - Rating: 5)

    I cant speak for comments about the old management team. I only can speak for the new team. They have been professional, efficient and most of all polite. I am happy with my decision. I Love the area and community.

  • Review 109 (2023-05-05 - Rating: 5)

    The manager Kayla has been VERY helpful. She makes the community feel like home!

  • Review 110 (2020-04-21 - Rating: 5)

    We love the location! Walking distance from Walmart & Sprouts, close enough to restaurants & bars for a cheap Uber ride, and the interiors are beautiful!

  • Review 111 (2023-12-20 - Rating: 5)

    My experience here has been absolutely amazing thanks to the new staff in the office. Customer service has been exceptional and I would recommend living here.

  • Review 112 (2023-10-27 - Rating: 5)

    Gerzain is the best maintenance guy he helps so much and actually cares for people in this apartment. Thanks Gerzain

  • Review 113 (2022-10-05 - Rating: 5)

    Gary was the best !!!! He gave me the best experience ever , made me feel at home before I even moved in !!!!!! He is great !!! I love the property

  • Review 114 (2018-10-12 - Rating: 5)

    This is a wonderful place to live! The office staff is super friendly and very helpful. We have lived here nearly a year now and would not choose anywhere else.

  • Review 115 (2023-05-09 - Rating: 5)

    Derek addressed my maintenance request with precision and professionalism! He even took the time to teach me a couple things too! Thanks, Derek!

  • Review 116 (2019-02-22 - Rating: 5)

    I moved in a couple months ago and I love the place. The staff here are very professional and attend to your needs. No doubt that youā€™ll be taken care of, plus the location is awesome and close to everything.

  • Review 117 (2024-06-24 - Rating: 5)

    Staff is friendly, Tony from maintenance is always a huge help whenever there is an issue.

  • Review 118 (2018-09-07 - Rating: 5)

    The staffing are really sweet people, overall the vibes and neighbors are pretty cool! great place to live at

  • Review 119 (2022-10-05 - Rating: 5)

    Greg was very pleasant, provided great customer service and was very helpful. He provided detailed information about the property.

  • Review 120 (2018-10-16 - Rating: 5)

    Wonderful, helpful staff and great location! I would highly recommend living in this complex. Angela and Jessica are always so kind and informative. 5 stars!

  • Review 121 (2018-11-29 - Rating: 5)

    I have come to really appreciate the management at Heights West End. They are very responsive, helpful and plan great resident events. I would recommend this complex to anyone.

  • Review 122 (2022-10-14 - Rating: 5)

    Greg and the entire leasing staff are a pleasure to do business with. I am looking forward to my stay here.

  • Review 123 (2019-04-16 - Rating: 5)

    What I like the most is the gym is always clean and the gym has everything I need To worked outšŸ’Ŗ

  • Review 124 (2018-10-07 - Rating: 5)

    Great management and staff. Ideal location (walking distance to Walmart, LA Fitness, Sprouts, etc.).

  • Review 125 (2018-10-15 - Rating: 5)

    Great people, atmosphere, and the pool is dope. They always have great events!

  • Review 126 (2022-08-09 - Rating: 5)

    Staff is great, big gym and amazing pool

  • Review 127 (2022-11-18 - Rating: 5)

    Great property!!! Highly recommend, very friendly staff and great amenities!!!

  • Review 128 (2019-02-06 - Rating: 5)

    Love the apartment location, amenities, and the office staff - everyone is super friendly! :)

  • Review 129 (2024-05-30 - Rating: 5)

    Good place, clean i recommend it 100%

  • Review 130 (2019-02-06 - Rating: 5)

    EXTREMELY helpful and attentive management staff!! Always positive, with smiles! THE BEST! Thanks

  • Review 131 (2018-04-20 - Rating: 5)

    So easy to work with and everything is really nice. Angela is the best!!!

  • Review 132 (2020-04-23 - Rating: 5)

    Great atmosphere and very friendly staff. Perfectly located and a great value!

  • Review 133 (2024-05-30 - Rating: 5)

    Excellent attention from Fernanda šŸ˜Š 10/10

  • Review 134 (2018-10-27 - Rating: 5)

    Amazing staff and great location. Best deal Ive come across in this area....

  • Review 135 (2023-05-04 - Rating: 5)

    Love the location is near pretty much everything ā¤ļø

  • Review 136 (2023-05-03 - Rating: 5)

    Derek is the best maintenance yet around

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