Willow Springs Apartments

Located in Houston, Texas

Address: 3402 Preston Ave, Pasadena, TX 77505, United States

Phone: +1 832-551-1921

Rating: 3.8

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-25 - Rating: 5)
I love my place its super cute!! Even my lyft driver said he liked it because he helped me move lol

Review 2 (2023-09-16 - Rating: 5)
Stayed here for a whole year. Never had issues with any of my neighbors. Leasing Agent Marissa always went above & beyond with what was needed. We always enjoyed running into her. Maintenance Technician Jose always did our orders promptly. He was so respectful & extremely courteous whenever he’d take care of our maintenance orders. Overall, the whole year living here was so pleasant I’d recommend living here.

Review 3 (2024-06-13 - Rating: 5)
I have lived here for 24 years.The office staff and maintenance have always been so sweet and really take care of you and listen to you.They keep the property looking beautiful and I recommend this place highly.

Review 4 (2024-06-20 - Rating: 5)
The office staff is very friendly, if you have an issue they get on it right away. Great place to live!!! You can walk around at night and not hear no loud music rarely see anyone out at night.

Review 5 (2020-04-02 - Rating: 5)
Everything has been so smooth since I moved into Willow Springs Apartments. The staff is super friendly and have always been sweethearts to me. The manager makes sure that I am constantly great and enjoying my stay here. She always is on top of her job with any request that I have made. The manager, her assistants, and maintenance men are so friendly and they truly care for you here. The staff are really great about being on top of maintenance requests that is needed around the community. I recommend for anyone checking out this place. It has a great location that is pretty quiet. This place is always neat and clean. They are always renovating with great ideas. The place is recently repainted and looks great. Other great ideas they have right now is the fence that they are building around the property and the new work out center that is recently completed for use. This place is a home away from home. If you have any questions about this place just ask me.

Review 6 (2023-01-30 - Rating: 5)
My mom (Patrecia) and I lived in Willow Springs for 5 or 6 years. Did not move until April 2022. The stay was very pleasant. My mom and I never had an issue. Staff was always friendly, even when new management took over which was more than twice. We had beautiful neighbors and the Staff treated us like family. Willow Springs is a great place to live. Our dog loved the Doggie-Park. Maintenance always responded in a timely manner when something needed to be fixed. We never had a pest issue. Never!

Review 7 (2024-06-28 - Rating: 4)
We have truly enjoyed being a resident, and part of the Willow Springs Community these past 4 years.We hope to continue our residency here for many more years. We do not want to leave.For the most part, management is quick to address issues, (although I think management communicating with one another, and the community could improve). The Gold Star care of the maintenance crew, the peace & tranquility of the community, and we are in full support of how violators of this peace & tranquility are not tolerated.

Review 8 (2021-12-06 - Rating: 5)
The management at Willow Springs is by far the best team I have met at a living complex. They are very welcoming and above-and-beyond helpful. The property itself has very cozy floor plans, an impressive gym as well as an impressive package pick up system. Your online orders will be safe and accessible. Last but not least the patios are unlike any other, check it out for yourself!

Review 9 (2022-08-16 - Rating: 5)
From day one of touring Willow Springs, the friendliness and welcoming atmosphere made it easy for me to make this property my home. The office staff (Marissa) and maintenance personnel (Nick) are amazing you can feel the pride they have for the community and its residents. The layout of the apartments make them feel like a home and not just a rental.

Review 10 (2021-06-17 - Rating: 5)
I love living here! I’ve only been here for a little over a month and I love how quiet and calm the community is. I’m a student so I really need peace and quiet, which is why it’s perfect for me! office staff is very attentive and kind. Priscilla is amazing! The grounds are always kept up which is awesome. I wish the gates were up & running already!

Review 11 (2021-07-12 - Rating: 5)
Recently applied here for my new apartment and still waiting to hear back after some issues appeared on my credit report but the staff here has gone above and beyond to help resolve them. Even though they really don’t have to assist and just push my application to the side they have treated it with the utmost care and as priority. I sincerely pray that the problems can be fixed but even if not I am pleased with their customer service.Also, the property is well kept and clean. Pools are crystal clear, which makes a difference to me and even the parking lot is clean and there aren’t a bunch of potholes. Beautiful community.

Review 12 (2020-10-09 - Rating: 5)
The management staff at Willow Springs makes finding an apartment and moving in very easy. This has to be one of the cleanest properties I have ever seen. The office staff is very quick on anything you need and then make your concerns top priority. I am really glad we made the decision to make our home here.

Review 13 (2021-04-12 - Rating: 5)
Priscilla went above and beyond to help me find my new home. Approval process was easy, and everything went smooth. Unfortunately I wasn’t able to move due to a job relocation but nevertheless, the place was absolutely spotless. Home was in good shape! The amenities of the unit + complex definitely set this place apart from the competition. Good job on your staff, and keeping up with the place. Would’ve loved to live here!

Review 14 (2021-08-06 - Rating: 5)
My son lived here and I always felt they had horrible pics online, so Im adding these.

Review 15 (2017-07-14 - Rating: 5)
Management is super nice, I love that we pay rent online, and the place is unique and well maintained. Im often amazed I cant hear the neighbors through the walls unless Im in the bathroom. This has made for a really relaxing home. My only gripe is that the building is showing some signs of aging, we had a toilet issue, and the AC is needing to be serviced but still works great. Any service request we have put in was dealt with very quickly! Also, roaches are an issue, but we get spraying done whenever we ask for it, so its not that much of a problem.Honestly, its a friendly community, I actually know my neighbors names, and the pool has been clean as long as Ive lived here, so at least they listen to peoples complaints, and the front office is an actual pleasure to deal with. I recommend living here.

Review 16 (2019-09-23 - Rating: 4)
I love it here! My lease is almost up and i plan on renewing my lease! Very quiet apartment complex, pools always open, they keep you up to date on EVERYTHING that is going on in the apartment. I wish it was gates in, but everything is great here! I love pricilla and lily, they help me with whatever i need!

Review 17 (2019-12-28 - Rating: 5)
I was skeptical about apartment living again but I highly recommend Willow Springs. If there are any issues or concerns they address them immediately. It’s a quiet friendly community and clean. I feel comfortable and safe here and my kitty is loved by everyone. They keep adding amenities that are great, a gym, package pickup, family events.. the staff is friendly and top notch.

Review 18 (2023-11-17 - Rating: 5)
Been eyeing this complex for a few years now and have finally been able to move in! Lucy was so helpful with the entire leasing process. I appreciate her so much and the rest of the staff has been so kind!!

Review 19 (2016-04-26 - Rating: 4)
Lived here for a year. The only issue I even had was the ac went out once, but it got fixed that same day. other than that the staff and maintenance were great! When we moved out March 2016 they were transferring owners so many things began to change not saying it wasnt good change since we didnt stick around to witness it but I know for sure they didnt have the online payment up and running and that was one of the main reasons we chose these apartments.

Review 20 (2019-10-16 - Rating: 4)
New review. My last one was not so great. I guess something in management and staff has changed because everyone here is great now. All of my calls are either answered or returned in a timely fashion. I love the new trash pick up. Really takes a burden off me. Rent is reasonable and hasn’t gone up since I moved here 2 years ago. I will definitely stay

Review 21 (2023-11-04 - Rating: 5)
Every thing has been amazing especially the staff ! I love taking my puppy out for walks and seeing all the lovely neighbors with their little pets it’s so peaceful outside too!

Review 22 (2021-08-25 - Rating: 5)
It’s very quiet and nice. I usually move every year but I like so much that I’ll be staying a few years before moving again. The buildings are pretty old and some stuff break but maintenance is pretty good with fixing things.

Review 23 (2022-05-27 - Rating: 5)
So far we very much enjoy living at Willow Springs. The community is nice and quiet and the neighbors we have met have really been great!!Were looking forward to a Wonderful year being residents here at Willow Springs

Review 24 (2019-08-11 - Rating: 5)
We had a devestating house fire and lost everything in the fire. We had to find a place and Willow Springs Apartments accepted us to move in immediately with no hesitation. Anything that weve needed as far as maintenance, they immediately are at our apartment and have been there just to lend an ear. Their kindness far exceeds any other rental obligation and we thank the staff so much. Everyone is wonderful and we will always be grateful and recommend this apartment !! Thank you Willow Springs..for everything!!The Fowler Family

Review 25 (2022-11-27 - Rating: 5)
Staff is very welcoming, they listen and try their best to grant your requests.Apartment is clean and environment is always well kept.

Review 26 (2019-11-18 - Rating: 5)
Its been a wonderful place for my little family. We feel safe and cared for here. Everyone in the office is competent and respectful. They get the job done, but also truly care about their residents.

Review 27 (2022-07-29 - Rating: 5)
Marissa made me and my Mother feel very welcomed and we are looking forward to calling Willow Springs our home. I feel very lucky to have found this place since I have my mom and she is tough to please. Thank s yall

Review 28 (2020-09-30 - Rating: 5)
Office staff is readily available, even on short notice, to handle resident questions and/or problems. Very prompt response time to messages that are sent through the resident portal as well. Ive been a resident for more than 6 years, planning on staying a while longer.

Review 29 (2022-10-02 - Rating: 5)
This place is a great place to start if your planning on moving out soon. The rent is affordable it has a great staff they get things done on time and has secure packaging, 2 pools and a indoor gym I would recommend highly

Review 30 (2023-05-01 - Rating: 4)
Quiet community , friendly neighbors with convenient trash Valet Service and nice sized porches . Beautiful pools , workout room and secure package lockers .

Review 31 (2015-08-01 - Rating: 5)
This is a great place! Everything gets fixed within a day, I hardly ever see cockroaches which is great. It is quiet, the people are friendly yet mind their own business. It is a bit expensive but its well worth it.

Review 32 (2019-11-16 - Rating: 5)
The leasing staff is great. They were very patient to answer all of my questions. Very friendly and knowledgable. They didnt sit on anything. They got right to work getting me approved for an apartment.

Review 33 (2019-09-05 - Rating: 5)
I love living here. Everyone is nice and so is the staff. It’s super pet friendly. The neighborhood is pretty peaceful as well. Would recommend this community to friends and family.

Review 34 (2020-05-23 - Rating: 5)
Absolutely lovely property and wonderfully nice office staff! The apartments are well taken care of and everyone is so helpful. There are many property upgrades going on which is exciting!

Review 35 (2023-07-01 - Rating: 5)
Staff are professional and friendly. Move in was so easy!

Review 36 (2023-05-21 - Rating: 4)
My sister just moved there I recently went over to help her out with a dresser we pulled in gate was out if your gonna have carpet floors make sure you change it for your new tenant just nasty dont get it steamed cleaned Idc if you get a certified technician to come in and sanitize the carpet thats just nasty all them other tenants before me ugh just thinking about it makes me wanna throw up as I was Putting this dresser together on the floor with my shoes off on my knees I lean down to the bottom of the dresser to the drawer in I inhale the nastiest smell from the carpet mind you I can smell the some type of cleaner but the odor was to strong for the cleaner then I get home and she calls me and ask me what do termites look like well she has a infestation bad sign is when you have flying termites to late they are already breeding and they dont die they multiply hope they take care of my sister

Review 37 (2023-01-27 - Rating: 5)
Loved these apartments!! never had any complaints & Maintenance is quick!! Always calm. Definitely recommend!!!

Review 38 (2022-07-21 - Rating: 5)
Very welcoming experience, loved the tour and the rates are very affordable for a great hideaway location close to work. Will update as the year goes on.

Review 39 (2019-12-12 - Rating: 5)
Been here for a year now, and management is first class. Any issues are responded to promptly day or night. The complex is well maintained. and kept extremely clean.

Review 40 (2021-07-25 - Rating: 5)
We absolutely love our apartment; we love everything about it! We love the community and how nice everyone is! We are blessed to be here! All I can say is WE LOVE IT!

Review 41 (2019-07-03 - Rating: 5)
Quietest apartment I’ve ever lived in! Great office staff and maintenance! Kids love the pools and playground.

Review 42 (2017-06-08 - Rating: 4)
I moved out of willow springs apartments about 3 months ago but wish my stay was longer :( these apartments were absolutely the best ive ever been given. homey, with amazing covered fenced in patios and beautiful scenery for mini strolls around the complex. we moved in, im assuming when the property was given new management, and although the head chief wasnt as social, her assistants were amazing and did the job very well when we needed anything done. i lived there for half a year and had to break my lease due to family emergency with health issues, and although i had to leave early, the assistant Kristen was SO HELPFUL, we are thankful for her service at willow springs. She helped any way that she could and i would definitely recommend these apartment to anyone. ps. LOVED THE PARKING. i could get to my apartment from any parking lot and not to mention, was close to markets and convenience stores which was very nice! movies and popcorn with candy was provided through the front office too!

Review 43 (2020-07-16 - Rating: 5)
The management is very kind and professional. Pools stay clean and open. Grounds are kept up at all times. Prompt completion of service requests.

Review 44 (2019-02-18 - Rating: 5)
The office staff is very courteous. Priscilla Rivera has always helped with any issues or concerns I have had in my time staying here. Thanks again

Review 45 (2016-08-24 - Rating: 5)
I lived here as a kid Im still in love with the apartment I lived in growing up great place my mother and I had a two bedroom lots of space and friendly office people still to this day

Review 46 (2022-07-29 - Rating: 5)
I love living here everybody is nice the office ladies are awesome and maintenance is quick to come fix the what needs 2 be fix

Review 47 (2024-01-01 - Rating: 4)
Nice place to live. Kinda old and outdated butthe service and management make up for it.

Review 48 (2019-01-16 - Rating: 5)
Pricilla is wonderful manager!!Always kind and available to help answer my questions when needed! (And has great attitude about it!) A+ service!

Review 49 (2019-09-17 - Rating: 5)
I like how everybody is so nice an i like that they go by your door to pick up your trash. The swimming pool is always open an its always so clean.

Review 50 (2022-03-26 - Rating: 5)
We have been here a few months, and it has been so wonderful. Whenever something goes wrong everyone in the office is on top of it!

Review 51 (2024-01-23 - Rating: 5)
Thank you again! Great customer service Marissa Leasing Manger.

Review 52 (2019-05-16 - Rating: 5)
It has been really awesome to live here. It is very quiet and I feel safe at night.

Review 53 (2023-03-26 - Rating: 4)
It’s a 50/50 for me there are some plus and minus but ms marissa was a major factor for me looking here.

Review 54 (2017-10-18 - Rating: 4)
Its a nice apartment and the managers are very friendly and helpful.

Review 55 (2017-03-26 - Rating: 5)
Staff is very helpful, friendly, and professional. They will help you out as far as they can go and even then some.

Review 56 (2016-07-02 - Rating: 5)
Have lived here 15 years through many changes. Love living here.

Review 57 (2019-08-01 - Rating: 5)
Friendly office staff and maintenance is done in a timely manner.

Review 58 (2018-07-10 - Rating: 5)
Nice staff and always making things better!

Review 59 (2021-12-26 - Rating: 5)
Updated security, well kept

Review 60 (2021-05-01 - Rating: 5)
Love the friendly people and staff.

Review 61 (2016-05-28 - Rating: 5)
Its amazing place!

Review 62 (2023-10-04 - Rating: 5)
Great place to live

Review 63 (2023-09-30 - Rating: 4)
They are ok.

Review 64 (2023-12-08 - Rating: 5)
Awesome place to live!

Review 65 (2018-05-26 - Rating: 5)
Nice

Review 66 (2018-06-06 - Rating: 4)
Not bad place

Review 67 (2017-04-12 - Rating: 5)
Nice an clean

Review 68 (2023-02-11 - Rating: 5)
I have been here for a few years and I have renewed because the service is excellent and the managements attention is first class.