Watercrest at Kingwood

Photo of Watercrest at Kingwood

Located in Houston, Texas

Address: 24109 Kingwood Pl Dr, Kingwood, TX 77339, United States

Phone: +1 832-463-1016

Rating: 4.5

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Categories

  • Apartment rental agency
  • Apartment building
  • Retirement community
  • Assisted living facility
  • Retirement home
  • Aged care

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-02-25 - Rating: 4)

    I am so sorry to have a need to write this review because we really enjoyed our stay at Watercrest of Kingwood.My wife and I were guest at this location. I, recovering from heart surgery and my wife from several recent hospital stays.Its a wonderful place, safe, quiet and has great employees. We moved into our apartment as the previous guests were moving out. We had to wait while they finished their move out and the maids cleaned the apartment.When leaving, we gave notice as required and turned in our keys and security fobs (2 with $100. deposit each). We were told we would receive this deposit back in 10 days to 2 weeks. It is now 10 weeks later , and for some reason the business manager, Lindsey Leflore , refuses to return the deposit.I have called and left messages been by the location but she will not come out to talk to me, sends message via front desk that she is investigating it.I finally called another location and was told they always return the deposit with i two weeks. I finally sent her a message to tell me if she was going to refund the money , if so when, if not, why, still no answer.I had no other choice but to write this review. This is a great place, just has a difficult business manager for some reason.Its not a lot of money, but its my money.2/25/25Another month, still no money! Got a phone call asking if I had received the check, of course I have not received their check, if I had I would have cashed it!When moving, I left my new address and ph. number and mentioned I was only moving a short distance away and could stop by and pick up the check if they wanted me to, if the check had been mailed to this address I would have received it.all of this for $200.William MorganPrevious guest.

  • Review 2 (2024-12-15 - Rating: 5)

    This place is absolutely amazing. The rooms are gorgeous, and all the people areso friendly and welcoming. The building itself is just absolutely beautiful. While the rooms are small, they are cozy.

  • Review 3 (2024-08-14 - Rating: 5)

    I cannot begin to tell you how impressed I am with Watercrest and their team. My mother just moved into an Independent Living apartment that is spacious and well appointed. Lorie has been wonderful to work with while ensuring a smooth and seamless transition. I cannot say enough good about this facility!!!!

  • Review 4 (2024-10-15 - Rating: 5)

    Beautiful Community and wonderful team that genuinely cares for their residents. If you are considering senior living in the Kingwood area you owe it to yourself to schedule a tour!

  • Review 5 (2022-02-17 - Rating: 5)

    So much fun with so many activities/games. Happy hour Thursday’s is always fun as well. Friendly environment, friendly staff and friendly tenants. If you’re retired and want to live almost carefree, Watercrest is where you want to live! 🤭

  • Review 6 (2022-02-11 - Rating: 5)

    Toured this place with my Nana. She didn’t move in, she needed a skilled care place. But Watercrest was really nice. The sales ladies were so nice and very considerate with Nana. Definitely would refer others to this place.

  • Review 7 (2024-02-10 - Rating: 5)

    I cannot say enough good things about this facility. Debra, Kim and her team are amazing at caring for our loved ones as they age. My dad lived in their assisted living for 4 years, and I felt so comfortable with the care they gave him. First off, the longevity of the team is amazing. You can tell that they take care of their employees because many of his aids were there for multiple years. I was never ignored with my requests or questions to them. Even though I could not get there as much as I wanted to, I always knew he was well taken care of.If you are looking for a place for your loved one. Look no further, this is a perfect place to call home! (Please note, I was not asked to post a review…this is all from my heart.)

  • Review 8 (2025-01-31 - Rating: 5)

    We went to Watercrest at Kingwood to just check it out. Melody Howard, Leasing Counselor, met with us and explained everything to us. She said there was unit coming available soon and put us on the list for it. We went back the next day for a walk through of a similar unit and the property. Melody told us a different unit came available and would be ready the first part of June. We paid the deposit and filled out the paperwork and now all we have to do is wait for the moving date. Looking forward to getting in. Really impressed with the property and the residents and staff could not have been more friendly and helpful. After rechecking our finances will need to wait awhile before we can move.

  • Review 9 (2023-12-10 - Rating: 5)

    Melody was terrific. Her knowledge of the facility and its amenities was tops. I am an 81yr.old widow, my son and granddaughter were with me. They also loved it. It building and grounds were spotless and it is my plan to take an apartment.

  • Review 10 (2023-07-25 - Rating: 5)

    We moved to an independent apartment at Watercrest of Kingwood a few months ago and are extremely pleased with our decision. The residents are very warm and friendly, and the food has been delicious (hats off to our kitchen staff). The efficient employees take care of our needs and requests as quickly as possible. There are many activities, providing a great way to make new friends. Once you are settled, we hope you will be as happy as we are here.

  • Review 11 (2024-11-29 - Rating: 5)

    My experience was very good, we are wanting to know morem about living at Watercrest.

  • Review 12 (2023-07-10 - Rating: 5)

    My sister and I have been in the process of transitioning our mother into an assisted living facility. I spoke with Melody at Watercrest at Kingwood and she has been an incredible help to me. She goes above and beyond her call of duty to make sure that a person who needs this type of facility gets the best care for the individual, even if its not at her facility. I cant recommend her enough for people in this situation. She is truly a blessing!!! Id give her 10 stars if I could. Tremendous customer service!

  • Review 13 (2024-08-13 - Rating: 5)

    Our great Aunt Betty loves it here and made so many friends,The food is food they let them have icecream with every meal

  • Review 14 (2023-07-13 - Rating: 5)

    Love it here, just go. See what options they have for your loved ones. Our parents are not ready BUT after meeting Kim and seeing so many happy old people we WANT them here. Its the ONLY CHOICE when the time is right. Call them and see how beautiful.FYI - Pet friendlyOur Dog came with us and she loved the attention from everyone. She got snacks before we left from Kim too!

  • Review 15 (2023-05-14 - Rating: 5)

    Visited Water Crest today and after a truly wonderful tour by Melody Howard, I believe I’m sold on the community. Melody is very personable and she has a genuinely helpful attitude and she made the tour fun, while telling me all about the community and what is offered to its residents. I love the secludedness of the property and the landscaping is beautiful. More importantly it appears management has thought of all possible scenarios that could arise when caring for senior’s housing needs. The best property I’ve visited!

  • Review 16 (2023-07-14 - Rating: 5)

    Kim and my mom are pen pals. She is taking her time selling the house. Already moms excited for moving to Watercrest at Kingwood. Its all trees and there are pretty grounds. A lady named Tracy helped mom at a visit and they are friends too.

  • Review 17 (2023-01-31 - Rating: 5)

    WAtercrest at Kingwood is a very nice place. My Dad was only there for a year but the staff made him feel very special. This place has beautiful apartments and lots of activities for their tenants such as Happy Hour and Ice Cream socials which my Dad just love. I recommend checking this place out. Peggy Templeton

  • Review 18 (2022-02-11 - Rating: 5)

    Our mom really enjoys it here. Kim has been such a delight. Her sunny disposition has a way of rubbing off on others around her. We really appreciate her helpfulness and knowledge as well. She is your own version of Snow White.

  • Review 19 (2022-05-26 - Rating: 5)

    My Tia moved there and she likes it. All the sales people helped her on all the steps and on paperwork with languages. maintenance guys came to help day 2 so great! So glad she chose to live here honestly everyone has made her feel so welcome.She’s so excited to start her next book and write by the rose and/or lake.

  • Review 20 (2022-03-06 - Rating: 5)

    My client loves living here she moved last year and it changed her energy and center. She doesntneed her walker anymore. There is a stretching class she enjoys so much. I eat here a few days a week and always get a soup salad combo its really yummy!

  • Review 21 (2022-04-05 - Rating: 5)

    My 86 year old Grandmother moved here last month. Kim has been an Angel to us the entire process. She treats my Grandmother like a family member. The amenities that Watercrest offer are top notch! Thank you Kim, from the bottom of our hearts!

  • Review 22 (2022-04-01 - Rating: 5)

    Very nice apartments, great amenities, on-site dining. Office staff and concierge are great. Our grandmother was guided through the leasing process and was made to feel welcome even before signing the lease.

  • Review 23 (2022-05-17 - Rating: 5)

    I’m truly lucky to be a part of the wonderful family that is Watercrest at Kingwood! I have so many amazing memories that I have made with residents and staff, and it is an honor and a blessing to be surrounded by awesome individuals everyday!

  • Review 24 (2017-11-26 - Rating: 4)

    Very nice property for seniors. Did note that they had a lot of difficulty maintaining the elevator service for multiple elevators. That could be a concern during an emergency. Also noted that maintenance crew stayed on top of the elevator issues as much as possible but might need manufactures intervention.

  • Review 25 (2023-06-24 - Rating: 5)

    Beautiful campus, beautiful building, smiling faces everywhere you look. Mel & Kim are both wonderful caring people.

  • Review 26 (2023-10-04 - Rating: 5)

    My visit was very positive she showed us through the facility she offered us coffee water and other beverages she was very pleasant

  • Review 27 (2020-09-01 - Rating: 5)

    9/1/2020 - My negative review was immediately responded to by the corporate office/owner and they asked me to call so that we could resolve this issue. After complying with their request for supporting documents, they immediately reissued the check in my name and even hand-delivered it to my house! All within a few days. Furthermore, it was explained to me that if a resident passes away, any refunds are payable to the resident because of estate/inheritance issues and their exposure to liability. This explanation made sense to me and I understood the reasoning. Because my friend never took possession of the room, and because it had only been a day since I wrote the check and my friend passed, and I provided proof of the origin of the funds, in my case they made an exception. I was very grateful since I didnt have to wait until my friends estate was probated to receive the funds paid on her behalf. I felt Watercrest treated me fairly and was very timely. And because of this, Im changing my review because it truly is a lovely place, they were very accommodating and I believe my friend would have loved her room, having her cats with her and the beauty and aesthetic of the building and grounds.In all fairness, I had a good experience working with Jamie on behalf of my friend who needed Type B assisted living facilities which Watercrest offered. Jamie was able to get permission for my friend to bring her two aged cats to Watercrest with her and for that I was grateful. So as my friends Medical Power of Attorney, I completed the admission application and filled out all the required paperwork. As such, I signed all the paperwork with my friends name, then mine as her Medical POA. However, I wrote the $1,000 deposit on MY personal bank account, signed with MY name, and in the memo put my friends name and the room number. THAT night my friend passed away. I called Watercrest the very next day and advised them that my friend had passed. Jamie told me that since my friends move-in date was within a week, they had already cashed my personal check and Watercrest would have to reimburse me (ME). No problem. Then almost 2 weeks later I received a check for $1,000 payable to MY FRIEND. When I followed up with Jamie, she said I would have to talk to their accountant, Nicole. Nicole said absolutely NO WAY could they reissue the check to me. Doesnt matter that it was my personal check. Doesnt matter that my friend was deceased and it wasnt made payable to her estate. Doesnt matter that itll take months to probate my friends estate to get reimbursed. She could not give me one accounting rule or IRS prohibition that stated WHY they COULD NOT reissue the $1,000 check to me. Mind you, this place charges ~$3,700+ per month for each room/apartment/residence. And its a huge complex. Nicole was rigid, rude, condescending: shes been doing this over 20 years and has NEVER reissued a check to the payor, always to the deceased (well, maybe there are special circumstances - like you had my check less than 24 hours!). She said reimbursement checks have ALWAYS been made payable to the deceased person, blah blah blah. I am so angry right now and because Nicole treated me completely unprofessionally, irrationally, rigidly, and without compassion for no apparent reason other than thats the way weve always done it. Now I hate this place and wouldnt recommend it. Sometimes money gets tight until all the finances are squared away. But Nicole, the accountant - for whom there is no one above her to discuss this situation with - didnt give a rip.

  • Review 28 (2016-10-16 - Rating: 5)

    The best decision my folks (Rick & Carmen) ever made! They are always super busy with their friends and activities. They love living at Watercrest in Kingwood!

  • Review 29 (2023-11-27 - Rating: 5)

    Melody was very helpful, giving me information and a tour of your facility, that will benefit me in making my decision.

  • Review 30 (2016-10-17 - Rating: 5)

    Watercrest at Kingwood is a great place to live, the activities director works very hard planning fun and interesting things for the residents to attend. If you are 55 and older this is a place you should visit.

  • Review 31 (2024-10-18 - Rating: 5)

    People are friendly, environment is nice

  • Review 32 (2022-02-16 - Rating: 5)

    Our very loved Pops is as close to home as he can be especially with the food he’s always complimenting the menu!

  • Review 33 (2023-12-21 - Rating: 5)

    While at Watercrest when I returned to my truck I found this blessing on my Truck door handleTy Jesus and the Angel that left it

  • Review 34 (2020-10-02 - Rating: 5)

    My Hubby and I have lived here for a year and a half now, and we still wonder why we didnt make the move sooner! Excellent home for us!

  • Review 35 (2024-02-11 - Rating: 5)

    Looked at Watercrest as a possible community for my mom. Very friendly and helpful staff.

  • Review 36 (2022-03-11 - Rating: 5)

    Out aunt is here and they let her do anything she wants. She loves going out to eat with all her friends and chair dancing class!

  • Review 37 (2022-03-06 - Rating: 5)

    She loves it there! Always talks about her chicken wrap for lunch and helpful people at the front.

  • Review 38 (2024-10-15 - Rating: 5)

    Very friendly and helpful!

  • Review 39 (2020-09-22 - Rating: 5)

    I came in recently to take a tour and the facility was beautiful. Ashley was so sweet and very helpful.

  • Review 40 (2024-08-14 - Rating: 5)

    Lorie and Melody ARE AWESOME

  • Review 41 (2017-02-08 - Rating: 5)

    BEAUTIFUL place, great price and now they have a clinic on-site. I always feel a sense of community when I visit there.

  • Review 42 (2016-11-08 - Rating: 5)

    Very nice staff. The overall looks are wonderful and the residents are very friendly.

  • Review 43 (2016-01-07 - Rating: 4)

    Lovely place to visit! Granny is very happy here.

  • Review 44 (2017-12-30 - Rating: 5)

    Friendly service, beautiful surroundings and decor. A GREAT community.

  • Review 45 (2022-02-11 - Rating: 5)

    Nestled in the trees, my Mom is so happy there. Thank you all.

  • Review 46 (2018-01-23 - Rating: 5)

    Beautiful apartments. It has a real sense if community .

  • Review 47 (2019-01-18 - Rating: 5)

    This is such a nice place. Very secure. I love this place.

  • Review 48 (2020-01-30 - Rating: 4)

    Beautiful building,.great atmosphere

  • Review 49 (2018-08-28 - Rating: 4)

    Pool is great for therapy.

  • Review 50 (2019-01-21 - Rating: 4)

    Hard to find but a nice place .

  • Review 51 (2017-02-17 - Rating: 4)

    Very nice place for seniors

  • Review 52 (2022-02-26 - Rating: 5)

    Sundas are the best!!

  • Review 53 (2018-04-25 - Rating: 5)

    Good

  • Review 54 (2016-08-27 - Rating: 5)

    This place is amazing

  • Review 55 (2016-01-08 - Rating: 4)

    I love this place

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