Palo Alto Apartment Homes

Located in Houston, Texas

Address: 10127 TX-16, San Antonio, TX 78224, United States

Phone: +1 210-628-6070

Rating: 2.4

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-01-22 - Rating: 5)
Just moved in to the apartments and I love our 3 bedroom! The management team is awesome and Anna in particular has been nothing but kind and professional. I had a maintenance issue and the maintenance team came in to take care of the issue the same day! Thank you, Mundo and Al for an awesome job. I feel really grateful.

Review 2 (2025-02-12 - Rating: 5)
Straight to the point,the office and staff at Palo Alto Apartment Homes are professional,kind, courteous and very helpful. Work orders are promptly and skillfully done. I am most thankful to be living in these apartments and to have great people to take care of our apartment. Thank You very much !

Review 3 (2025-02-11 - Rating: 5)
Have enjoyed my stay at Palo Alto so far. The staff has been nice and quick to respond to any issues. Steve has been great to deal with and takes care of any maintenance issues. Id recommend.

Review 4 (2025-02-11 - Rating: 5)
Maintenance and office staff are knowledgeable and friendly. Issues are addressed quickly, and communicated throughout. The team ensures a strong sense of community. Steve has done a great job

Review 5 (2025-02-07 - Rating: 5)
I came to help assist my father with finding a good apartment and applying. Ana was extremely helpful, very understanding, well organized, wasnt too long of a process Ana explained everything thoroughly detailed. Thank you very much!

Review 6 (2025-03-01 - Rating: 4)
Me and my little family recently just moved in here. Ana was very friendly and communicative, and has been helpful since our move in. Only thing is our A/C isn’t cooling at all :/ and heater takes a good while heating up

Review 7 (2025-02-06 - Rating: 5)
Sandra was friendly and professional. She took the time to give me detail information when calling about rental info. She was informed about the apartment community and answered all my questions! Thanks for making my day easier!

Review 8 (2025-02-07 - Rating: 5)
I love living at Palo Alto Apartment Homes. I have always been attended to when I have requested a work order or needed the staff for anything. The staff is friendly and so helpful. I am glad I moved here!!

Review 9 (2025-02-25 - Rating: 5)
I been here since last year and management has imporved and maintenance has been working hard and getting the property looking great again.

Review 10 (2025-02-04 - Rating: 5)
Sandra always every helpful & when I need help always on Stat.And she enjoys her job shes highly skilled in her job.

Review 11 (2025-02-04 - Rating: 5)
Front office Staff are awesome and Sandra is very helpful and very polite, our new manager is very nice & polite She informes me on all my questions that are important, Ill give her & Sandra 5 Stars & 5 Thombs Up,great job Sandra 👌.

Review 12 (2025-02-25 - Rating: 5)
Sandra thank you for taking the time to answer my questions about your apartment community. Your knowledge and professionalism was on point.

Review 13 (2025-02-06 - Rating: 5)
Maintenance and everyone on the team are always quick and responsive. Really appreciate Steve and everyone else for their effort in keeping this a great place to live!

Review 14 (2025-02-06 - Rating: 5)
Ive been living here for a year already and I can say that like every apartment complex weve had our ups and downs.... but mostly weve had ups. I want to give a big shout out to Sandra that has been there helping us through all our ups and downs thank you girl especially for helping out my husband when Im always at work lol. All the team is great Lynn and Obie too. But Sandra has been the one to deal with my crazy behind lol joke. Thank you.

Review 15 (2025-02-04 - Rating: 5)
Everyone at Palo Alto is friendly and helpful. Steve is a hard worker and always reliable.

Review 16 (2025-01-18 - Rating: 5)
Mundo and Steve came by and fix are Kitchen sink and are thermostat for the AC like there serves

Review 17 (2025-02-11 - Rating: 5)
Steve always super helpful and great leadership, he’s what’s makes this property awesome to work with!

Review 18 (2025-02-08 - Rating: 5)
Very nice apartment complex and great staff.Sandra was very helpful and affirmative.

Review 19 (2025-01-15 - Rating: 5)
Mundo came and did my work order he was very nice and fast with the work

Review 20 (2024-01-19 - Rating: 5)
Feeling secure and safe. the staff and maintenance are remarkable. Always with a smile and ready to answer any questions and make life a whole lot comfortable and nicer. Rooms are spacious and clean. Community center always has activities, after school , classes and food pantry for residents. I give it a 5 STAR. I am home!

Review 21 (2024-08-22 - Rating: 4)
Just wanted to say Mrs Lynne at palo alto apartment homes is freakin awsome! I just moved in about 3 or 4 months ago but everytime I have a problem she gets it done. Very helpful very friendly !! Thanx I appreciate ur going out of ur way to help out.

Review 22 (2025-02-11 - Rating: 5)
Maintenance request done in time to manner Mundo did an excellent job

Review 23 (2025-02-04 - Rating: 5)
Thank you ms.sandra u r awesome ,u make living at p.a. homes easy sailing .from patricia mora-perez

Review 24 (2025-01-22 - Rating: 5)
Thanks to Mundo came in and got my heater working GREAT JOB ……..

Review 25 (2025-02-24 - Rating: 5)
Work order done in timely manner Thank you Mundo

Review 26 (2025-01-15 - Rating: 5)
Want to Thank Mundo And The Other Guys For An Awesome Job Coming Out And Fixing What Needed To Be Fixed Quickly

Review 27 (2025-02-24 - Rating: 5)
Fast and friendly, Always on time and to the best of service.

Review 28 (2025-02-12 - Rating: 5)
Freindly new manager and superb looking move in units.

Review 29 (2025-01-25 - Rating: 5)
Finally a worker that takes cares and knows his business..shout out to Mundo..

Review 30 (2025-02-03 - Rating: 5)
Maintenance came out and fix all the problem that we had and real professional

Review 31 (2019-05-27 - Rating: 4)
I have been a resident here for several months now. I have seen the changes that new management has implemented and the difference is night and day. Another resident posted that work orders are lost or are never completed. I suggest to that resident to use the online work order submission. It is transparent and I can track the progress. I am also excited that there will be a parking permit system. Management is trying very hard to clean up the property and make sure that parking is only for residents and not outsiders that do not belong here. I look at this way, instead of complaining about problems, why not help with solutions? We all live here, lets work with management to make our home better! Im also excited about the new programs being rolled out: Health program, more events, and community involvement. Thank you management! We appreciate your effort! I know it is a work in progress...not perfect...but it is a step in the right direction!

Review 32 (2025-02-24 - Rating: 5)
Maintenance was fast friendly and was thank you

Review 33 (2025-01-18 - Rating: 5)
Excellent and quick service from Steve and Mundo .

Review 34 (2019-08-27 - Rating: 5)
Office Staff very friendly. Awesome curb appeal. And the MODEL IS Gorgeous. The Manager Tori is very hands on and helpful. Location is conveniently close to Hwy and Shopping Centers minutes away .Great Staff. Stephanie awesomeCustomer Service..

Review 35 (2020-10-07 - Rating: 4)
Been here 2yrs. see an awesome change in staff. only thing is trying to get maintenance for work orders so I kinda gave up. I really did like the moment when we could do it online made it so much more convenient.gates havent been fixed but dont bother me much cuz ppl who live here are not as friendly but it can be avoided by staying to ones self anyways.but ya know we never did get a chance to ever use the pool.whats up with that? I understand staff has been busy with changes but we pay all for all amenities dont we?

Review 36 (2017-01-27 - Rating: 5)
Rosemont at Palo Alto is a great community! I am a Apartment Locator with Apartments Today and send my clients directly to Rosemont at Palo Alto Apartments when we are looking to stay on the Southside. The Office Staff is amazing and has great customer service. The Maintenance Staff is friendly and takes care of problems quickly. Community is clean, quiet, and well maintained! Defiantly a must see!

Review 37 (2025-02-06 - Rating: 5)
Maintenance man are very helpful

Review 38 (2025-02-11 - Rating: 5)
Good and calm place to live….

Review 39 (2019-07-02 - Rating: 4)
Is good, very peaceful, Im only giving a four stars because I think they should put surveillance cameras I was using my uncles car and someone stole the plates from it, and secondly they should fix the pool we are in July already and pool not open I understand that is expensive but they should of have handle it before summer started, other than that no complaints...

Review 40 (2016-12-17 - Rating: 5)
I have nothing really bad to say just that my AC would always go out but they would come right away to fix it ... other than that very quite and no problems I wouldnt say ghetto because any where u go their is always gonna be the one person who is ghetto n kinda messes it up for the rest of us lmao but very good community...

Review 41 (2025-02-04 - Rating: 5)
Sandra is the best the world 🥰🥰🥰

Review 42 (2022-08-05 - Rating: 5)
The leassin agent kassandra was a wonderful and very comprehended in her work she also provided plenty of help with everything.in overall it was a wonderful experience

Review 43 (2023-02-18 - Rating: 5)
Stopped by to pick up a couch and its à nice apartment complex very clean also its gated here. Stop by today and check it out.

Review 44 (2020-12-29 - Rating: 5)
Just moved in everything that’s been a problem with our unit got fixed ASAP. Now just waiting on the front gates to get fixed so we don’t have to worry bout our cars

Review 45 (2025-02-24 - Rating: 5)
Maintenance was amazing

Review 46 (2019-07-11 - Rating: 4)
Ive been living here almost 2 years my A/C went out one time and they fixed it the same day

Review 47 (2019-07-18 - Rating: 5)
Manager is very nice. They worked with us and are easy going.

Review 48 (2025-02-07 - Rating: 5)
Very nice!!

Review 49 (2019-03-18 - Rating: 5)
It is nice here and quiet. And some ofthe people is ok.Good for rising children

Review 50 (2019-10-23 - Rating: 4)
Went to visit my daughter.. Always leave smiling

Review 51 (2023-11-16 - Rating: 5)
Really nice place to live.

Review 52 (2016-04-19 - Rating: 4)
Its nice and quite. .

Review 53 (2023-05-06 - Rating: 5)
This made my childhood

Review 54 (2019-10-26 - Rating: 5)
Excellent

Review 55 (2015-12-23 - Rating: 4)
Ight

Review 56 (2025-02-24 - Rating: 5)
Maintenance is amazing and did my work order on time and efficiently ! The staff were super friendly and helpful! 10/10 recommend !

Review 57 (2025-01-15 - Rating: 5)
Excellent service from Mr. Edmundo, I am very grateful for coming to my apartment 17105 immediately. And solve my problemMr. Edmundo was very attentive. THANK YOU!!