Fidelis Westlake Apartments

Located in Houston, Texas

Address: 12211 Summer Creek Trace Dr, Houston, TX 77044, United States

Phone: +1 346-553-0350

Rating: 4.4

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2025-02-28 - Rating: 5)
My move to Fidelis was an incredibly smooth experience, and I owe that to Keisha. From the moment I first inquired about the property, she was warm, welcoming, and extremely knowledgeable. She took the time to thoroughly explain everything about the complex, from amenities to policies, and patiently answered all of my questions. Her professionalism and attentiveness made me feel confident in my decision to move here. What stood out the most was how genuine and personable she was—she didn’t just provide information; she truly cared about making sure me and my daughter were set.Beyond Keisha’s outstanding customer service, the apartment complex itself has exceeded my expectations. It offers a luxurious feel with a peaceful and quiet atmosphere, exactly what I was looking for. Thanks to Keisha, I not only found a great place to live but also felt reassured throughout the entire process. If youre considering moving here, I highly recommend it.

Review 2 (2025-02-20 - Rating: 5)
I recently visited Fidelis westlake apartments and was thoroughly impressed with the community and everything it has to offer. What stood out to me the most, however, was the professionalism and friendliness of the leasing manager, Laura Jones. She took the time to answer all of my questions and provided me with all the information I needed to make an informed decision. Her welcoming attitude and professionalism made my decision to relocate this summer an easy one. I’m excited about the prospect of becoming part of the Fidelis Westlake community and highly recommend this place!

Review 3 (2025-02-28 - Rating: 5)
Moving is never easy and can be stressful. My familys move here has been great; the apartment complex is very nice and peaceful. Keisha was attentive, ensured that all of our questions were answered and made the overall move in experience positive.

Review 4 (2025-02-03 - Rating: 5)
I came across Fidelis looking for a client who needed to be at a specific location ASAP. Laura Jones was outstanding in her service and she went above and beyond to find my client exactly what she needed.The property is beautiful, clean and quiet, yet so close to shopping, dining, schools, health services and major highways. Highly recommended! Shout out to Laura and the Fidelis staff for their amazing service! 👏🏼

Review 5 (2025-02-06 - Rating: 5)
I recently moved into Fidelis Westlake. The process took longer than expected but overall I was happy with the experience. Keisha in the front office was very helpful and has a bubbly personality. I did not interact much with the other staff members but sometimes the office environment seems tense. Fidelis is a beautiful property that I feel blessed to live in. Looking forward to meet other tenants and take a dip in the pool on a summer day!

Review 6 (2024-12-23 - Rating: 5)
I moved into an apartment today, the property is stunning, and my patio view overlooking the lake and pool is simply breathtaking.A special shoutout to Ms. Keisha Gordon, my leasing agent, who made the entire experience seamless from start to finish. Her professionalism and kindness stood out every step of the way. Despite being on her day off, she went above and beyond to personally hand me the keys and assist with setting up apps and other necessities, as I was unable to move in on the scheduled date due to holidays.Ms. Gordon’s dedication, coupled with her warm demeanor, made the process stress-free and enjoyable. I highly recommend working with her if youre considering moving here.

Review 7 (2025-01-03 - Rating: 5)
Wanted to share the amazing and extremely pleasure it’s been having Jazzmine as the property manager. She has made our stay here an absolute pleasure. Always so encouraging, supportive and caring! Jazz; thank you for ALWAYS being so professional and kind. I wish you well and on all your future professional endeavors, you will truly be missed! Side note: someone has BIG shoes to follow💋

Review 8 (2025-02-28 - Rating: 5)
Keisha customer service is just amazing , along with quad . They helped me the entire process of the day I applied and the day I signed my lease . I moved from out of state , and this apartment is one of the best apartments in the area . It’s very clean & up to date . I love fidelis so much .

Review 9 (2025-02-28 - Rating: 5)
Im new to the area and came to Fidelis Westlake on a spare moment . I was instantly amazed with my tour with Quad. She was patient and answered all of my questions . She has went above and beyond during my experience,as this is my first time living in an apartment. Overall a great community to call home.

Review 10 (2025-02-28 - Rating: 4)
The business center is super nice, and the coffee machine in the game room is underrated. Thank you to Keisha in leasing for helping me with move-in and making Fidelis feel like my home away from home.

Review 11 (2024-12-11 - Rating: 5)
Fidelis Westlake is now a place I can call Home. Ms. Quad was beyond exceptional and the process what absolutely seamless. From the day I toured with her, she remained available and kept me updated on every step of my application process until I was approved. Every interaction with the ladies of Fidelis Westlake was amazingly pleasant. The community is beautiful and well kept. I truly have found peace within a busy city !! If you are looking for a nice apartment community, I highly recommend you visit Fidelis Westlake and Ms. Quad, you will not be disappointed .

Review 12 (2024-11-08 - Rating: 5)
Such a great experience, I just shopped this property today as Im moving back from Midland to Houston and needing a 2 bedroom. I was greeted by Jasmin and I must say out of all the apts in the area Ive shopped the costumer service experience was superb i was very impressed with the overall treatment!! I felt welcomed and Jasmine was excited that I arrived to give me the opening of my future new home. Im in the industry as well and I can honestly say Mosiac keep this one she is most certainly one of a kind and the right person for this complex. Thank you Jasmine!! See you soon!!

Review 13 (2025-02-01 - Rating: 5)
The service provided by Quad at the front office was very professional and informative.I was highly impressed with Quads ability to answer each question with thought and thoroughness. I am so ready to move into my new home ! What a positive experience.

Review 14 (2025-02-22 - Rating: 5)
Laura made the entire experience so easy and exciting. She’s been so patient and honest with all of our questions and concerns. The community truly felt like home and I can’t wait to enjoy the pool this summer!

Review 15 (2025-02-18 - Rating: 5)
Great community to live, very convenient to almost everything.. leasing staff remarkable however, Quad, VERY AWESoMe individual.. she’s very helpful and will do what she feel is in the best interest of the resident to get the job done…her resident service is top notch!!

Review 16 (2025-02-24 - Rating: 5)
Love the new management great customer service big step up from the last management I would like to highlight quad the assistant property manger for her communication and willingness to work with me because I was close to leaving but she worked some things out and got me to stay. Overall great complex.

Review 17 (2024-11-04 - Rating: 5)
Jasmine, and Mya are some awesome, caring, and understanding people I ever met. They went beyond to help me be in the best position I can be. When life does what life does God put people like this in your life. I am grateful for people like them. From the maintenance to the office. I am happy I came here.

Review 18 (2024-05-15 - Rating: 5)
These apartments are new and clean. I work in Corporate Housing and did inspections on about 8 units, and i did not have one issue. Never seen anything like it. The maintenance team did an absolutely phenomenal job, they were on top of everything, from door hinges, to paint marks, to one of the AC’s being out, they did it without me even asking.I did not have to report one issue amongst 8 units.Just to help grasp an understanding of that, I inspected 2 units less than 2-3 miles away and both of them had a combined 7 maintenance issues to report.

Review 19 (2024-11-04 - Rating: 5)
Centric Fiber Representative- Great experience at the last event. Beautiful setup and great team vibe with a beautiful atmosphere. One of the most organized and sweetest teams I am partnered with. If you are a current resident definitely be grateful for the amount of effort and care the team shows their tenants.

Review 20 (2023-11-13 - Rating: 5)
Leaving 5 stars because I don’t live here and just toured so that is all I can rate. I noticed there weren’t really many photos or videos on their website so I just wanted to upload a few for potential tenants. When I recorded I had no intent of uploading so they aren’t perfect but it does give you an idea.

Review 21 (2024-12-07 - Rating: 5)
I have been living at Westlake for almost two years now, and I have consistently been impressed by the exceptional service provided by the team, especially the agent, Mya. From the moment I moved in, Mya has gone above and beyond in every interaction, demonstrating an unwavering commitment to ensuring my satisfaction. I have lost count of the number of times I’ve contacted the office, and without fail, Mya has always made a point to address my needs, often going out of her way to ensure I am completely taken care of. On a scale of 1 to 5, Mya is undoubtedly a 10, and I truly appreciate her dedication and hard work.

Review 22 (2025-01-31 - Rating: 5)
I enjoyed my tour with Quad ,as she was most helpful and knowledgeable about the community . Our experience was one of a kind .I look forward to moving into our new home . Thank you , Quad!

Review 23 (2024-07-02 - Rating: 5)
Listen, if you are looking for a place to call your own. Fidelis Westlake is where its at. I love my apartment the community and everything that comes along with it. The ladies in the office are the BEST! Big shout out to the Assistant Manager Erica who was a tremendous help with getting a beautiful apartment home. I would also like to give a shout out to the Property Manager Jasmine she is definitely the type of PM you would want at your place of living. She is loving and down to earth, always willing to answer your all questions. Thank you all for what you do to give us a place to call our own.

Review 24 (2024-12-06 - Rating: 5)
We have lived here for a year now and it’s been pretty good. The maintenance team is fantastic and takes care of everything quickly & Mya is absolutely great and very knowledgeable about the entire process!

Review 25 (2025-02-01 - Rating: 5)
Had the pleasure of touring with quad today. These apartments are beautiful and she was excellent at explaining everything.

Review 26 (2024-12-17 - Rating: 5)
I love Ms.Quad she’s been very helpful very informative just very bright person amazing I love her if u need any help definitely get contact with her 😁❤️

Review 27 (2023-07-31 - Rating: 5)
I had a great tour with Mya! Her energy was awesome! This is my first apartment and she was beyond helpful with my move in process. This location is perfect! Everything is close by and they offer great amenities that will be 24hrs! I also met with Devin, Jasmine, and Erika on my move in day. Super friendly and great customer service from all the ladies! Lease here now! You will not regret it!

Review 28 (2024-02-15 - Rating: 5)
Maya made my apartment search a breeze! She was helpful, accommodating, and communicative. Always responsive, she tailored options to my preferences, ensuring a seamless experience. I highly recommend Maya for an stress-free and enjoyable leasing process. Top-notch service!

Review 29 (2024-02-24 - Rating: 5)
This place is amazing. I’ve lived here for a few months and have been nothing but satisfied. The property managers make sure that the property is always clean. They are very friendly and helpful when I have gone in the office.Some great things about the property, well insulated, dog park and wash, food truck weekly, trash pickup at your door, the pool and sitting area is amazing and the neighborhood is quiet. I could go on and on.

Review 30 (2024-08-25 - Rating: 5)
Jazzmine is a very sweet and compassionate person! She made everything perfect from the tour and throughout the entire process.

Review 31 (2023-09-21 - Rating: 5)
I’ve lived here for like 2 month and there has been some new construction challenges but all in all pretty happy I chose here. Jazzmine the property manager cares a lot and Devon who I toured with was wonderful. I recently called the office and spoke to Erica to help me with a few concerns with my unit. Minor things and Christian the maintenance guy was just great. Super happy here come check them out.

Review 32 (2023-02-17 - Rating: 5)
I am so excited to be a new resident at Fidelis Westlake Apartments. I felt so welcomed by Jazzmine Hill the Property Manager. She was so professional and friendly. She was more than helpful in assisting me to find the right location and design that suited me and my needs. I have lived in Houston for over 5 years and have never seen an apartment complex in this area with such great amenities and convenience to everything. I would definitely say this complex is the number one place to live in this area.

Review 33 (2025-03-01 - Rating: 5)
Keisha was great best customer service ever I enjoy Fidelis

Review 34 (2023-09-19 - Rating: 5)
Went to tour this place with my brother after eating at chick fil-A and saw how huge their patios were. We were not disappointed at all this place was super nice. Booked an appointment with Erica and ended up touring with Mya. Both ladies were great, I was really impressed by the gym facilities and the place being opened 24 hours a day. Will definitely be applying.

Review 35 (2023-01-07 - Rating: 5)
I’m relocating from Chicago to be near my grandkids and was EXCITED that these units were coming in the area where they live. Houston is my second home but I’ve now decided to make it my first. Although I discovered I couldn’t wait until completion of these units, I had the pleasure of communicating back and forth with their leasing agent “Jazz” and I must say, she was a pleasure to work with (VERY professional and thorough, just a sweetheart)! She is GREAT representative for the company! I am a licensed real estate broker in IL (16 years)and she definitely has what it takes to be successful in this business! I WILL be recommending others to Fidelis Westlake!

Review 36 (2023-08-30 - Rating: 5)
I was just riding looking for another apt when I saw these. I am so glad I saw them. I can’t wait to move in. I absolutely love this beautiful complex. I pray that it stays this way. It’s brand spanking new. The customer service was A1. The Apartment Manager is like a blessing from Heaven. So far so good. They have the best Amenities ever. I’ma very honest person and nothing has nerves yet about Fidelis WestLake.

Review 37 (2024-01-11 - Rating: 5)
I toured the property last week with my mom and my sister Erica was awesome and the apartments were beautiful and well worth it found my sister has been approved shoutout to the Erica and the property manager helping my sister out on her first place !! My mom will be applying soon !!!

Review 38 (2023-09-26 - Rating: 5)
If you haven’t leased at the Fidelis yet what are you waiting for??! Erica and Jasmine were AMAZING during the whole process from showing me around to getting me approved all in 1 day! I even won a 58” flatscreen!! It doesn’t get any better than this, I LOVE the Fidelis!!

Review 39 (2023-07-05 - Rating: 5)
Mya , Jazmin , Erica , Devin were so amazingly beautiful and very helpful and made my move in process very smooth ! I’m so grateful to have such an amazing team supporting my apartments site, MOVE HERE! The property is NEW and well worth it ! I’m excited deck out my spot !

Review 40 (2024-08-13 - Rating: 5)
Had an absolutely wonderful experience and such a beautiful property. The property manager (Ms.Jazmine Hill) was super wonderful and welcoming as well.

Review 41 (2023-06-13 - Rating: 5)
I stumbled upon this property online while in search of apartments since Ill be relocating to Texas (Houston area) soon. I made an appointment to see the property (Ive seen 6 properties during my visit) and was fortunate to have Devin T. as my leasing consultant. This place is BEAUTIFUL (even during construction)! Loved the floorplans! Devins customer service/communication and attention to detail was ON POINT!! I’m excited to call Fidelis Westlake my new home!

Review 42 (2023-01-23 - Rating: 5)
Above-and-Beyond Customer Service - Jazzmine H.It is relevant to note that I typically do not make time to write reviews for anyone or anything (mostly because I am simply busy and admittedly long-winded). However, my multiple telephonic interactions with Ms. Jazzmine H., Fidelis Westlake Apartments Property Manager necessitated my action to deviate from my norm and let it be know how phenomenal this woman is!Summarily, I was curious about the apartments I saw being built in what I consider to be a thriving and safe area of the city (e.g., square footage, pricing, floor plans, etc.) near a strip mall that I frequent. After lots of online research to attain contact information for the apartment property still in its development stages, I successfully attained Jazzmines personal telephone number - yup, her cell number. Based on the fact that I am exceedingly content in my current apartment complex, over a period of 2-3 days, my interactions with Jazzmine included a plethora of questions, debates and concerns (even after she sent comprehensive information about the property via e-mail) that, due to her exceedingly knowledgeable, personable and pleasant demeanor, were more than satisfactorily addressed with comprehensiveness, accuracy and efficiency. In the face of my determining that I would likely renew my lease in my current apartment complex, Jazzmine argued with diligent clarification as to why Fidelis Westlake Apartments would be an excellent choice for me and that I should make the change! Albeit I ultimately determined that I would stay where I am for now (for a slew of personal reasons), Jazzmines genuine engagement with me has certainly left an indelible mark as it relates to apartment property management, which will certainly be taken into consideration should I decide to do a local relocation in the near future.Jazzmine, thank you for restoring my hope in the existence of stellar customer service!!!Genuinely,T.H.

Review 43 (2023-04-26 - Rating: 5)
I came to tour the place on Sunday April 23rd, 2023. Devin T. help me with my search. She is knowledgeable and has great communication. The place is still on construction. Definitely will be leasing. I felt in love with the floorplan 2/2 and with the specials going on to move in June. Awesome price. This property will be beautiful when is complete. If youre looking for an apt look no further and try to tour this place before its too late because the specials wont last long. 2/2 for $1650.

Review 44 (2024-11-04 - Rating: 5)
Mya & jazzmine was responsive, professional, and exceeded my expectations.

Review 45 (2024-07-19 - Rating: 5)
Erica was the best amazing energy. We also had talk to Jasmine. 10/10

Review 46 (2023-06-15 - Rating: 5)
I had the pleasure of working with Mya, she was very helpful throughout the whole process and she definitely sold me on these apartments. Can’t wait to move in to our new home!

Review 47 (2025-02-08 - Rating: 5)
Keisha is fabulous. Excellent customer service.

Review 48 (2024-10-03 - Rating: 5)
This is a new place. Beautiful friendly management. Place you would like to call home!

Review 49 (2023-07-31 - Rating: 5)
I don’t leave reviews often but Devin was super helpful. She was very patient with all my questions and answered them all with great energy. Will refer her to my friends and family for sure

Review 50 (2023-09-19 - Rating: 5)
Awesome community, beautiful interiors and nice amenities. My experience with the management team has been great as well. Keep up the good work!

Review 51 (2023-09-19 - Rating: 5)
Great management and amazing team. Huge shoutout to Jazmine! She was great, helped me with everything I needed.

Review 52 (2023-09-18 - Rating: 5)
Erica was amazing and gave us greattt customer service the process get to us in our apartment was faster and easier then other places we rented in the past.

Review 53 (2023-09-18 - Rating: 5)
Erica is great! She is so friendly and helpful she made my move in so easy. Thank you Erica!!

Review 54 (2023-05-11 - Rating: 5)
Erica, was absolutely AWESOME, My, name is Donnie Baines, I am a companied by, Dionne Taylor who is interested WOW!

Review 55 (2024-10-07 - Rating: 5)
Amazing place to live with an awesome staff!

Review 56 (2023-02-08 - Rating: 5)
Go see Devin at Fidelis. She is knowledgeable and has great customer service. And the property is going to be beautiful.

Review 57 (2024-02-09 - Rating: 5)
Thank you so much Mya you’re wonderful and I appreciate you making this move in process so easy for me!

Review 58 (2022-11-18 - Rating: 5)
Mrs. Brandy is the best and especially with communication! I have asked severely questions and she answered all of my questions promptly!

Review 59 (2023-09-19 - Rating: 5)
Beautiful apartment homes. Jasmine was a pleasure!

Review 60 (2023-09-18 - Rating: 5)
Come see Erica, the place is beautiful.

Review 61 (2024-03-20 - Rating: 5)
Great Customer service

Review 62 (2023-09-21 - Rating: 5)
I have been living here for three weeks and it has been very nice. My son goes to high school here and my daughter in Woodcreek has been very nice.