Trails Place Apartment Homes

Located in Houston, Texas

Address: 9 Trails Pl, Wylie, TX 75098, United States

Phone: +1 972-442-7850

Rating: 4.1

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2023-02-23 - Rating: 5)
We really like living here. The pricing is affordable. Since the new office manager, things have really straightened up. The property is cleaner. We don’t have a bunch of kids running around being loud and obnoxious. Maintenance is very quick and friendly. The few times that I have been in the office, she has been very helpful and super friendly! She always has a smile on her face and eager to help. That makes living somewhere so much easier! Definitely like living here now.

Review 2 (2024-02-28 - Rating: 5)
This is one of the greatest family friendly communities! If you’re looking for a good place for you and your family this place is it! Rita helped us out she was so amazing with explaining everything to us Me and my wife are very exited! This is our first place together and it was an amazing experience!! I most deff recommend this spot!! Ask for Rita!

Review 3 (2023-02-22 - Rating: 5)
I have been at Trails Pl for almost a year. We were very hesitant to move in a year ago because everything was so unorganized. They couldn’t get the application right, always talked to somebody different, etc…We had a lot of unsupervised children wreaking havoc on the people and property. Since the new manager has stepped in, things have been a lot different. She may only be in the office 2 days a week, but I’ve never had an issue getting a response. I’ve stopped by the office several, several times with questions. She has always been very respectful and polite. Always very kind. Even when we have seen her out on property, she has been really courteous. Always smiling. That is definitely a change from the previous manager. I’ve had a few maintenance requests that were handled promptly. Overall, things have changed for the better. Good maintenance team and awesome property manager!!

Review 4 (2022-12-27 - Rating: 5)
The Maintenance staff is great. I was very happy to see the preventive measures for the freezing weather last week. I have personally lived here a while and never seen the salting of the grounds before. Thank you for that! The new management company is making great changes. Keep it up!!

Review 5 (2023-02-23 - Rating: 5)
We love Trails Place. The pricing is fair. Maintenance is always prompt. The new office manager…awesome!! She’s always quick to respond, even if she isn’t in the office. She’s very upfront about everything so there’s never any confusion. She’s always super nice and friendly. The definitely makes living here easier!

Review 6 (2020-10-22 - Rating: 4)
My family and I have lived here for almost 4 years and we love it. It’s mainly quite and most of our neighbors are friendly. The manager Mario is very professional and informative. The maintenance guys are pretty good at fixing things in a timely manner and managing the properties appearance. The only thing that I don’t like is there’s not a play area allotted for the children but overall I definitely recommend living at Trails Place.

Review 7 (2023-01-27 - Rating: 5)
Recently moved in on 12/31/2022 and love everything about the complex. Although management is only on site 2 days a week, Ive gotten really fast responses any time Ive had to ask a question. There was some sort of issue with the water bill and I submitted a service request online to look at my toilet and maintenance was out within 30 mins. Jleigh also took it upon herself to call the city and get the issue resolved with them as well. Love that everything is online and easy to maneuver on the portal. I would definitely recommend this complex to others.

Review 8 (2020-07-01 - Rating: 5)
I lived here for 4 years and loved it. It is a great price for a safe neighborhood. Maintenance was always quick to respond to any request, even the after hours emergency calls! Mario, the property manager was by far the best representative at this location. He was always very kind, informative and super helpful any time I had a question. Great place to live.

Review 9 (2020-08-13 - Rating: 5)
What can I say about Trails Place Apartment Homes, it was the place I called home for almost 3 years and absolutely loved it. The apartments are Clean, quite and overall the Staff their is extremely helpful and communicative. The property Manager Mario Bordones was always available to answer any questions and offer his help. I could not have had a better experience there it was truly home and a great place to be to grow and be able to accomplish our great dream to purchase our home. We will forever be thankful for the big part that Trails Place Apartments Homes played in our lives and the part it had in us accomplishing getting into our first Home!

Review 10 (2021-02-01 - Rating: 5)
I really enjoy living here. It’s really quiet and very well lit at night. It’s a very family oriented place. Your kids will definitely make new friends here.The size and cost of the place is nice too.Mario has great communication with me about the move in process and talked to me about next steps. Overall, really great place to live.Maintenance is great too!!

Review 11 (2023-06-02 - Rating: 5)
I worked with Chad and he was AMAZING! The process was quick and his communication was stellar. I was updated regularly and he got me squared away with my new home! Not to mention I love my apartment!!

Review 12 (2020-08-18 - Rating: 5)
Ive been with Trails Place for 3 years now and love it. Online portal is super convenient for rent payments and maintenance requests. Maintenance is always really fast and my issues have been resolved within 24 hours, today it was within 2 hours of submitting my request! Amazing! Very nice, spacious units for an affordable price. Cant beat it. Thank you Trails Place!

Review 13 (2020-11-27 - Rating: 5)
Lived here for a year now! Things are still quiet, Can’t hear my neighbors through the walls. Maintenance requests are still finished in a timely manner. Had to have my dishwasher and a/c replaced during the year. They loaned me a window unit until the new a/c arrived. Still enjoy living here, trying to get more people to move here too but availability is slim and you’re lucky is something comes up when you need it.Move in was a breeze! The work order that I have had to turn in was completed quickly. So far everything has been great. Area is quiet even near a main road.

Review 14 (2015-04-09 - Rating: 5)
Ive lived at Trails Place since 2013 and have been very pleased with my choice to live there with my children. The 3 bedroom 2.5 bath is very spacious and updated. You also have your own private carports (2) with that size of unit. The management personnel is very friendly and is always quick to respond to any maintenance requests or emails I send. You cant go wrong with this place!

Review 15 (2020-12-01 - Rating: 5)
Trails place was great, we lived here for 5 years and it’s a very quite and well kept area. Mario the property manager was AMAZING especially during COVID-19. He is very friendly and easy to work with. I would definitely recommend living here!!

Review 16 (2020-06-19 - Rating: 5)
My family has lived at Trails Place Townhomes for almost 22 years. It was a great place to raise our son. Its quiet, safe and well maintained. Mario and his team react quickly to maintenance requests.

Review 17 (2018-02-01 - Rating: 5)
Weve been here 6 months and love it so far. The community is quiet, but is a lot of families, so its nice. The management is great to work with. We have had some maintenance issues come up, and theyre always quick to come fix them. The grounds are always clean and taken care of. Hopefully well be staying here for a few years!-The Walkers

Review 18 (2019-07-10 - Rating: 5)
Recently moved in to the community, and WE love it. Shout out to Mario Bordones office manager who really helped make this process as easy as possible. Super friendly, great communicator, and very professional. As i search the internet I came across these townhome that had one unit available at the time, that was perfect for our family. I called him and left a voicemail on the office line he responded same day, I then made an appt to for the very next morning. He greeted us with coffee and showed us the grounds and the unit. We fell in love with the size and the price. Now we have been living here for 2 months and we couldnt be happier. We have two small children whom made friends quickly. Meet our neighbors and everyone seems nice and friendly. Great nice, quiet, and safe community near everything. Thanks again Mario for rocking it. Youre the real MVP.

Review 19 (2019-08-15 - Rating: 5)
Mario is very kind and caring to every thing we have to say & answers all of our questions in a polite manner. We came to view the property and it’s so nice and quiet. We are excited to move in! Also spoke with a few other people during the application process & they were just as great!

Review 20 (2024-05-30 - Rating: 5)
Ive been Here At Trails Place 14 Months I Just Decided To Stay Another 14 Months Rita Helps With Everything And Any Situation Paula helps me highly recommend I dont know what those people are talking about giving them bad reviews there very honest people and help so much.

Review 21 (2021-03-29 - Rating: 5)
Moving during this pandemic has been anything but easy, but Mario with Trails Place made it so much better! I have been very impressed with the quality of service from the staff and the short response time. I am so grateful I found Trails Place, and look forward to being here a long time!

Review 22 (2015-06-03 - Rating: 5)
I have lived here at Trails Place Townhomes for just a short time, Just about 5 months. But in these 5 months, I have been more than impressed with the community itself and with Holly who works in the office. She always goes above and beyond to accommodate every request and to fix every problem. I love being a part of this great community!

Review 23 (2020-06-28 - Rating: 5)
We have been here over three years and we have had only a handful of maintenance requests. They have always been taken care of next business day. The maintenance man is very friendly and professional and did a good job on our repairs in a timely manner.

Review 24 (2017-02-15 - Rating: 4)
Despite previous reviews. Glad I went with my own impression. I was very impressed with Susanna (Manager) she was very informative about the property and local schools and she didnt mind showing me the apartment model several times. I am looking forward to being a Resident at Trail Place Apartment homes :)

Review 25 (2019-09-13 - Rating: 5)
Moved here almost one month ago, and I absolutly LOVE it! Great neighborhood and friendly people. Mario, the manager, made sure everything went smoothly with the move-in process. He is very nice and makes sure the tenents are happy. Would recommend Trails Place to anyone!!!

Review 26 (2021-05-10 - Rating: 5)
I posted a good review on my other google account but for some reason it doesn’t show & no one is able to view it *sigh*Anyways, Mario Bordones was very helpful from the beginning & he is so sweet. He has excellent customer service skills which I think every leasing agent should have! I definitely recommend Trails Place. Everything is so accesible. (TJ MAXX/ROSS/TARGET/STARBUCKS is all 5 mins from here) super convenient for a shopper like me lol.

Review 27 (2020-01-30 - Rating: 5)
Mario was awesome through out the whole leasing experience. My wife and I were trying to get into one of the townhomes for a long time and finally did. Happy to say it feels like home.

Review 28 (2015-04-09 - Rating: 5)
I recently moved into this property and have been very pleased. From the front office to the maintenance people, they all treat you with the utmost respect. Theres tons of children out playing in the evening and my kids really like that.

Review 29 (2020-12-22 - Rating: 5)
This experience so far as been great! Easy, quick process and very hassle free. Mario has been great and has continued to answer any questions for me and in a timely manner.

Review 30 (2019-12-30 - Rating: 5)
The application and move in process was AMAZING thanks to Mario the leasing manager. I highly recommend this place its family friendly and a great price for the square footage you get.

Review 31 (2019-09-20 - Rating: 5)
Almost a month now. Mario and his team are awesome they kept me informed on my next steps. Love it here and a great price.

Review 32 (2020-11-14 - Rating: 5)
Mario was the best in helping me to get an apartment here. Awesome customer service, very attentive, something that is very rare in apartment complex managers.

Review 33 (2020-07-15 - Rating: 5)
Manager Mario was very nice and Felipe Maintenance was on top of everything ..apartment was very nice Me and my wife we were very happy Definitely we recommend this apartments thank you.

Review 34 (2017-05-02 - Rating: 5)
Great place to live! Ava the property manager is awesome! She has been super helpful and is always going the extra mile to take care of you!

Review 35 (2024-02-28 - Rating: 5)
Rita helped us out to find an apartment great place great service!

Review 36 (2020-07-03 - Rating: 5)
Thanks to the manager Mario and Felipe maintenance we are comfortable in our new home! They really go above and beyond.

Review 37 (2021-02-08 - Rating: 5)
App process was very easy, Mario Bordones the manager was very helpful and helped make everything easier.

Review 38 (2024-02-28 - Rating: 5)
Nice apartments. Rita was really great.

Review 39 (2020-07-23 - Rating: 5)
I put in a maintenance request for a kitchen light at 8:15am and it was fixed by noon. No hassle, no waiting and friendly service!!!!

Review 40 (2020-07-02 - Rating: 5)
Felipe is the best, super nice very professional and gets things addressed quickly.

Review 41 (2020-05-06 - Rating: 5)
Great place, the manager has been really great to talk to, really friendly!

Review 42 (2024-02-29 - Rating: 5)
Best service thank u Rita

Review 43 (2021-03-22 - Rating: 5)
A great place to live been here 2 years love it

Review 44 (2021-07-21 - Rating: 5)
Best place to call home in Wylie, TX.

Review 45 (2022-12-29 - Rating: 5)
Excellent professional treatment and friendly service from the very responsible maintenance manager, they work hard at any time, thank you, I highly recommend them

Review 46 (2021-11-03 - Rating: 5)
Good maintenance service and the lady in the office helps me pay the rent every month. Thank you for everything, very grateful