Trails at Creekside

Located in Houston, Texas

Address: 1300 North, 1300 Custer Rd, Allen, TX 75013

Phone: +1 866-968-9541

Rating: 3.7

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Fitness centre
Pets welcome
Swimming pool
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-19 - Rating: 5)
Tammie is the most amazing human being I met in leasing apartment! She is the manager and she walked me to an apartment that I liked the food plan but after that she still was trying to find the perfect one. And she did!!! So thoughtful of her 🤍Same floor plan but brighter and homier. She is adorable, fierce and restless in helping!After that she helped me to apply, explaining me all the process, I cannot even put in words everything she did and how professional still humane she was!She goes beyond!Everyone I saw working in the property was so kind, professional, very tidy and clean. The guys also polite and respectful, Tammie’s team attends her quickly and they seem to like to work here, people looks satisfied.The property is really well cared, clean, and so many amenities. It is close to all business, to 121 and centered so you can get to the places quickly. I loved location, property, people here.Thank you so much Tammie for making my moving so easy and smooth!It takes more than professionalism to do your work so well, it takes heart on it. I can imagine how many families you already helped, blessed to be one of them!

Review 2 (2025-02-28 - Rating: 5)
I have been living in this apartment for about a year, and we are moving out at the end of next month. The apartments excellent location made everything convenient. We enjoyed swimming in the large pool, which is bigger than those in other apartments, and walking on the nearby trail. I believe the entire management team of this apartment is outstanding. I especially received a lot of help from the manager, Tammie. At first, she seemed distant, but she always took care of everything well, saying, Dont worry, Ill handle it. Once, around 7:30 AM on a Saturday in the middle of summer, I saw Tammie tidying up near the pool. Seeing that, I realized she has a deep affection for this apartment and always does her best.

Review 3 (2025-01-28 - Rating: 5)
I recently had the pleasure of touring an apartment complex with my wife, and I cant say enough good things about our leasing agent, Aaliyah! From the moment we arrived, she made us feel welcomed and valued. Initially, we were looking at units in the Craig Ranch area, but Im so glad we decided to stop by this property.Aaliyah thoroughly explained all the pricing details and even helped us break down the monthly fees, making it easy for us to understand our budget better. Although there arent any available units at the moment since were planning to move a bit further out in June, we are definitely planning to apply when the time comes!I also want to highlight the pleasant conversation we had with Aaliyah later that day over the phone. She was more than happy to answer the few questions we forgot to ask during our tour, which really put our minds at ease.The property itself was immaculate, with a stunning clubhouse and impressive finishes in the apartment units. We toured several complexes in Craig Ranch, but the exceptional level of customer service we received from Aaliyah (and Antonella too!) truly set this place apart. It felt like a warm, welcoming home, and we cant wait to call it our own in the near future.Thank you, Aaliyah and Antonella, for your outstanding service!

Review 4 (2025-01-16 - Rating: 5)
The property manager and the lead maintenance, David, are phenomenal!!!!! We were having problems at our unit as soon as we contacted the office, Tammy the property manager, made sure we were the first unit seen the next day! David took his time and his expertise to fix our sink. I cannot emphasize enough how professional and knowledgeable he is at his job! He made our sink look brand new and no more leaking! So blessed to call the trails at creekside home!!! HUGE THANK YOU to David (lead maintenance) and Tammy (property manager)!

Review 5 (2025-01-28 - Rating: 5)
I am in the process of relocating for my job from Austin. This community is in the perfect area for me. I spoke via phone with a very knowledgeable young lady named Aaliyah. Although, I cant move until the end of February, I know this is going to be my home for a couple of years. Aaliyah was truly instrumental and informative. I am scheduled for a tour fairly soon. I am looking forward to moving my family here.

Review 6 (2025-02-17 - Rating: 5)
Move in went smooth, nice and very friendly staff.Apartment is cozy and quiet at night, neighbors are welcoming . Clubhouse is beautiful with lots of things to do. I’m so glad I moved here, being from Minnesota this was a great place/change. Highly recommend.

Review 7 (2024-09-25 - Rating: 5)
Trails at Creekside has been the best apartment experience I’ve ever had. The floor plans are beautiful, love the unique and open layouts. Such great value for what you get compared to other complexes in the area and not a lot of add-on charges. I’ve always felt safe living here. Having access to trails is amazing. The maintenance team is super friendly and thorough. They keep you updated. I can’t say enough about the office staff and management. They are all very warm and look after the residents. Their communication is wonderful. You’re not left hanging; they follow up and keep you updated. I really appreciate how they take an interest in your life, too. Inevitably, challenges happen wherever you live which is what sets this complex apart - they find solutions. While a big part of the equation is also the resident, I appreciate how this complex does their part with what they can control to help you and make your experience living here a good one. As you can see, it’s been a collection of a lot of good details that have added up while living here. I wish all complexes were like this.

Review 8 (2023-11-24 - Rating: 5)
My fiancé and I have lived at Trails at Creekside for almost 3 years, going on four soon. We moved her right after the awful February snow and ice storm almost 3 years ago.We have both lived in a number of apartments and communities over the years but for both of us Trails at Creekside has been by far the nicest.We absolutely love our apartment. Everything is kept to a high standard and the location is wonderful.The amenities are great and kept in clean, working order. From the pool to the community space and our great access to the Allen trail, it is hard to beat.I have to mention the management and office staff. Everyone has always treated us with kindness and respect. I want to give a special acknowledgment to Tammie, who helped us from step one when we were on a tour all the way to this very day she is always a kind and helpful person to see around the community. She isn’t alone, though! We have had all manner of encounters and interactions with staff as you would over the course of three years and everyone at the front office is AWESOME. The same is extended to maintenance staff. On the rare occasion we have needed a maintenance issue addressed they have been punctual, professional, and resolved whatever the call was for.Additionally, the management and office staff organize multiple community events every year. I have not attended those or taken advantage as I wish I did more often, but it is just another example of how Trails at Creekside goes above and beyond what you would expect from your average apartment community.The online portal for rent payments and maintenance service requests is the only one I have ever experienced that actually works all of the time. It’s really convenient!If you are looking for a place to call home, short or long term, I would highly recommend you visit Trails at Creekside.

Review 9 (2024-10-02 - Rating: 5)
I recently had the pleasure of working with Tammie Arias at Trails at Creekside, and I couldnt be happier with the experience. Tammie was incredibly professional, attentive, and went above and beyond to ensure all my needs were met. From the initial tour to the move-in process, everything was seamless and well-organized. The apartment itself is beautiful, well-maintained, and located in a great area. I highly recommend Tammie and Trails at Creekside to anyone looking for a new place to call home. Five stars all the way!

Review 10 (2024-09-03 - Rating: 5)
I have been a resident at this property for over six years and my experience has been great. My maintenance request get taken care of quickly and the office stay are awesome. Tammy Arias, the manager is AMAZING!!! She really goes above and beyond for her tenants, I cant thank her enough. Since Tammie has taken over there have been several renovations and attention to improve the look of the property. Definitely a plus.

Review 11 (2024-10-16 - Rating: 5)
Ive been a member of the community for about 5 1/2 years now and I love it here. The staff is GREAT. The maintenance team addresses all of my concerns in a timely manner and the manager, Tammy, always follows up to ensure that the work completed was satisfactory. Thank you Tammie and team, keep up the GREAT work!!!!

Review 12 (2024-09-21 - Rating: 5)
Best management team! shout out to Tammy the manager of this property that went above and beyond for me when my AC decided it wanted to stop working properly very grateful. Purchased a portable AC unit so that me and my mom could have some cool air until the unit could be fixed. I can honestly say since Ive been here in the last 2 years I have not had any issues with staff or any other tenants. Thank you

Review 13 (2025-01-27 - Rating: 5)
Aaliyah was super helpful and so sweet!!! she made sure to answer all my questions thoroughly, and made me feel very welcomed which lead me to apply for an apartment here, Im so glad to be moved in!

Review 14 (2024-07-11 - Rating: 5)
I just wanted to give a big thank to the staff here at Trails at Creekside. I toured with Aaliyah her knowledge and confidence is what helped me make my decision in applying. She was very communicative through the application process. And super friendly. On move in day I met Tammie the property manager she was a GEM ! She introduced herself and welcomed me home. Antonella is the agent who helped me the day of move in. She made the whole process smooth and seamless. I have never been so stress free during a move in transition. I am so happy to call this place home and I know that I can always come to the office with any concerns or questions and they will be addressed and resolved. You guys are so amazing. Thanks for making it home !

Review 15 (2024-11-18 - Rating: 5)
I definitely recommend stopping by for a visit if you’re considering this place. Tammie stopped what she was doing to give me her time and make sure I had all the information I needed. Tammie was a big help in my apartment search and I feel confident she takes care of her residents just as well

Review 16 (2024-10-10 - Rating: 5)
I want to commend Tammie the manager of Creekside Apts , she has been so helpful to me whenever I have an issue. She is very thoughtful and calming in every situation. I feel very confident and positive when I talk to her. She’s great and a keeper for sure!

Review 17 (2024-10-29 - Rating: 5)
What a pretty place for a very good price. Just had a tour yesterday and you know the complex is good when the leasing agents live on site. Big shout to Aaliyah aka baby of the office. Very nice and very easy to talk to. She calculated everything for me when i didnt even ask when she asked for my budget. Shes awesome. Had to wait for my partner because they were running late and had nice casual conversations, she is very friendly and outgoing. The other leasing agent liz, didnt speak to her much but you can tell shes also easy to talk to and out going. The team is great id apply as a renter and as a job lol. Great people, great complex at a good pricing. Dont miss out before it goes up.

Review 18 (2024-07-17 - Rating: 5)
My husband and I have lived here going on 4 years now. And we absolutely love it. The property is well kept and clean. It’s a quiet complex, and also in a great area. The maintenance team is attentive and quick to fix any issues you may have. The real star however is our property manger - Tammie. Anytime we need something or have questions- she takes the time to sit and talk with us. She genuinely cares about the people who live here. Not only is Tammie great, but Antonella is as well. She is also our go to person for anything we may need. They also go above and beyond hosting events- especially during the Holidays. This complex is the best we’ve lived in. You won’t regret living here!

Review 19 (2025-01-28 - Rating: 5)
Been living here just under a year! It’s really quiet, lots of families and working people so there’s always someone friendly out and about. Leasing management is straight forward, polite, and very friendly!

Review 20 (2025-01-29 - Rating: 5)
Aliyah has been so amazing and helpful!!! She’s an absolute sweetheart!!! Manager Tammy is also wonderful!!!They are always kick to help and answer any questions I would recommend Trails at Creekside to absolutely everyone!!!

Review 21 (2024-12-09 - Rating: 5)
I just wanna give Liz a shout out because she’s literally helped me with EVERYTHING regarding my apartment not being cleaned during move in , and other things . I truly do appreciate her for making my living situation here so so much better, all credits to her ❤️❤️❤️

Review 22 (2024-10-11 - Rating: 5)
I recently toured a beautiful apartment complex, and I’m now proud to call it home! Antonella gave me an amazing and detailed tour, making sure I had all the information I needed. I also appreciated the helpful and welcoming ladies in the office who made the entire application process smooth and easy. Overall, it was a great experience, and I’m excited to be part of this wonderful community!

Review 23 (2024-05-08 - Rating: 4)
Ive been living in Trails at Creekside for 2 years, and I couldnt be happier with my experience. From the moment I moved in, the management team led by Tammie Arias has consistently gone above and beyond to ensure a comfortable and enjoyable living environment.First and foremost, the maintenance of the apartment complex is impeccable. Any issues or concerns are addressed promptly and efficiently by the maintenance staff, making it clear that resident satisfaction is a top priority.Moreover, Tammie Arias deserves special recognition for their exceptional professionalism and dedication. They are always approachable, responsive, and willing to assist with any inquiries or assistance needed. Whether its resolving a maintenance request, providing helpful information, or organizing community events, Tammie Arias consistently demonstrates a genuine commitment to fostering a sense of community and ensuring resident satisfaction.Overall, I highly recommend Trails at Creekside to anyone seeking a fantastic living experience with exceptional management. Thank you to Tammie Arias and the entire team for making Trails at Creekside feel like home!

Review 24 (2024-03-01 - Rating: 5)
We moved here 6 months ago. Great location, everything is near by. loved the trails, long trails where you can bike, run, walk. The pool and the gym are nice. The maintenance requests are done promptly. I want to take a moment to express my sincere appreciation for the outstanding service provided by our maintenance person Malcolm. From the very first day, it was evident that he went above and beyond to ensure that our apartment was well taken care of.I cannot praise our maintenance guy enough for his exceptional service. His professionalism, expertise, and genuine care for the residents have made him an invaluable asset to our community.

Review 25 (2024-03-14 - Rating: 5)
I have lived in this community for nearly 2 years at the time Im writing this, and I have had nothing less than a great experience in my time here. Even before signing my lease for the first time, I felt greatly taken care of by the staff, and especially thanks to the support of Tammie, who has most recently become the property manager. She most recently stepped up for me when my car got towed due to an unexpected confusion, and I was able to retrieve my car with little trouble. Never being in a situation like that before, I felt quite stressed out, and did not know how I could be helped, but Tammie calmly listened to my story and quickly sprung to action to make things right. I am beyond grateful for how this situation was handled, and I felt like I was being supported as a valued tenant. So, I want to thank Tammie again for her help. I wish the her the best. I am happy to say that I will be renewing my lease here to continue enjoying the life I have started since moving to Texas!

Review 26 (2024-11-29 - Rating: 5)
I absolutely love living at this complex, and I love the staff as well. Tammie always makes sure I’m taken care of, would highly recommend moving here!

Review 27 (2024-07-10 - Rating: 5)
I just moved in to Trails at Creekside on 07/03/2023, and my move in experience has been great! As with every move, there were some bumps in the road but the staff has been so good at accommodating my needs and making sure that my living experience here is satisfactory. Malcom and Frank from maintenance have gone above and beyond to ensure my apartment is up to par. Their customer service is excellent and they respond to calls/work orders as quickly as possible. The office staff has also done a fabulous job of making sure my move in process was as smooth as possible.I’m so glad I chose Trails at Creekside as my temporary home!Updated 07/10/24I was unhappy with my lease renewal offers, so I spoke with management about my concerns and Tammie went above and beyond to not only listen to my concerns but fix them as well! Tammie does an awesome job at taking all residents’ concerns seriously and doing her best to resolve them. She has a great office staff (especially Antonella) and great maintenance staff. I’m excited to continue living here knowing the property is so well managed!

Review 28 (2024-07-11 - Rating: 5)
I want to share my experience 1st off Tammy who go’s above and beyond for all the residence my self inculcated making sure my move went smooth and my apartment was in tip top shape to move. Now I want to say to the ladies in the office Aaliyah and Antonella these two ladies that show the up most professionalism I have ever experienced they always great me and take the time to get to know me as a resident making sure I feel welcome and comfortable if i need anything I can go and ask any questions I have …I have been so happy since I moved to this property they have kept it clean and inviting I have referred many people to witch some have become part of the community I highly recommend to come experience this beautiful and luxury property.

Review 29 (2023-08-09 - Rating: 5)
We just moved in 2 weeks ago, but have been wanting to leave a review since day 1!We are so appreciative of the new property manager, Tammie Arias, and her staff for being so attentive, responsive, and accommodating during the move in process. Tammie had been recently promoted to the role and is one of the reason we decided to lease here. We can tell that she cares about you, the property, and getting sh*t done. She and Antonella made move-in day very smooth. The maintenance team, esp. Malcolm, was quick to respond, friendly, and knowledgeable. We knew these are our kind of people!The site is clean, well-maintained, and has great amenities! The unit has been great! Happy to be here at Trails at Creekside!Well be updating this post as we continue our stay here 😊

Review 30 (2023-06-29 - Rating: 5)
We moved in two weeks ago and our first impressions are awesome. The ladies at the front desk are so kind! What has really stood out to us so far is the maintenance team. Frank came to complete some work orders today, and he was phenomenal. He was so patient and thorough, and to top it off, he entertained our kitten the whole time! We were having an issue with our water heater, and he continued to try things and ask questions until the issue was resolved. He was efficient, so sweet, and made our living experience even better. We love you, Frank!!

Review 31 (2023-12-03 - Rating: 5)
Tammie is absolutely amazing! All the reviews about how amazing she is is absolutely true. She was helpful on a maintenance repair this morning for my roommate and I. We have lived here for 2 years and she has always gone over and beyond for us. Thanks for helping with our smoke detector!

Review 32 (2024-02-01 - Rating: 5)
We moved out of this place after 3 years since we wanted to be closer to my hubs work place and instantly regretted after moving into our current apartment. The management has been amazing, Tammie and everyone along with her. Theyve been quick and considerate of all the issues we had. The maintenance too, they know what theyre doing and Malcom would always wave at my son and I outside. If we move to another apartment again Id deffos move back here. Also cant beat the amount of storage in the apartment especially the kitchen. Trails spacious kitchen definitely spoiled me.

Review 33 (2023-11-15 - Rating: 5)
I have been here 2.5 years and just renewed my lease for another year last month. As with every property there have been ups, downs and changes, but I will say when something has gone wrong lately, the maintenance team has been top notch! In the last year or so they must’ve had a major overhaul in that dept and it’s definitely noticed. Recently had some issues with my hot water heater and Frank came in and checked the basics and made some changes and told me to watch it. After a day or so I caught him outside and asked him if I should notice more of an improvement… this morning (only a day later) he came by and did a full rehab on it. Such a nice guy too! All of the guys on the maintenance team are truly very accommodating and kind!

Review 34 (2024-03-04 - Rating: 5)
Ive lived here for 2 years now and I love it. The office staff is super accommodating and Tammie has gone above and beyond to make our stay comfortable. She is super responsive and has a supportive, friendly team!

Review 35 (2023-03-24 - Rating: 5)
I did a tour with my Mom and I absolutely loved the space. This apartment was so modern and she decided to take it. Tammy was amazing and inviting and it really makes me feel like my Mom is safe and right at home here. I also met Malcolm in Maintenance who was fixing the water heater in the apartment and he was so friendly as well. I would definitely recommend these apartment homes. ❤️

Review 36 (2023-03-23 - Rating: 5)
I recently moved into Trails at Creekside and I have nothing but great things to say. This is my first time ever renting an apartment and the front office staff has been nothing short of amazing. They are so friendly and helpful and have guided me through this whole process with patience! Aside from the amazing staff, the property is very nice and clean, the pool is nice, and the trails are beautiful! The apartment itself is perfect with all the nice features and layout. For my first apartment ever, I’d say I won the jackpot and plan to stay here for a while!!

Review 37 (2024-04-10 - Rating: 5)
Malcolm, with maintenance, was AMAZING! He went above and beyond to solve the issues we were having and the issues that we did not even notice! Malcolm is a huge asset to the Trails at Creekside team!!! Thank you so much to Tammie and Malcolm for showing how much you truly care about your tenants!

Review 38 (2022-03-04 - Rating: 5)
My boyfriend and I moved in about two weeks ago! So far, our experience has been great!Tammie, was beyond helpful with touring and preparing everything for the move in! Personally, she is one of the best leasing agents I’ve had the pleaser working with! I believe she is now one of the properties Assistant Managers!Upon moving in, there were concerns with the carpet in the bedroom! After reaching out, Tammie quickly had a plan to resolve the issue!For the price, the complex is nice!The breezeway/hallway/stairs DEFINITELY need to be power washed/cleaned, especially since this leads directly to your unit. I’m assuming the complex use to just have residents place their trash outside without bins. Bins are now given and required to be used when placing trash out, which is nice!However, as stated, our experience has been great so far!THANK YOU TAMMIE FOR ALL YOUR HELP!

Review 39 (2023-10-23 - Rating: 5)
Came home to an unexpected leak under my sink and maintenance and the front office was on top of it! Malcolm was quick to arrive and luckily it was a quick fix too. This is the second time he has come by to address and a maintenance request for us and he even remembered it was my anniversary last time he was here and asked how it was! So nice that he remembered! We have lived here for about a year now and we love it.

Review 40 (2023-07-19 - Rating: 5)
Honestly one of the best apartment experiences Ive had. The staff has always answered my questions and actually enforces the rules (kind of annoying... but you also have to appreciate that they enforce order). The gym is nice and clean, pool and grill area is nice, and the trails located right behind the complex are a nice bonus! The apartments themselves dont look as old as the complex is. Plus the washer and dryer size we have is big and the trash valet service shows up wayyy more than our old place did.

Review 41 (2022-09-20 - Rating: 5)
I have been living at Trails at Creekside Apartment Community for a year and half and my experience with the community has been fantastic. Great neighborhood, a beautiful trail, pool gym, dog friendly environment.... However what makes this community stand out are the staff in charge of the community. They are very nice to interact with, prompt in responses to any kind of services. I would like to specially call out Tammy who had been consistently very supportive to our needs and ensured prompt services. Very recently I had some issues with the refrigerator and Tammy ensured that the appliance is inspected and had that replaced with a brand one.

Review 42 (2024-03-25 - Rating: 5)
I recently toured this beautiful property with leasing consultant Halida. She went above and beyond not only to find exactly what l want/need in an apartment but to show me around the property as well. Unfortunately, due to recent surgery, l dont think it wise to move in May as planned. Had circumstances been different, l would have moved here in part due to Halidas kindness and professionalism.

Review 43 (2024-03-19 - Rating: 5)
I highly recommend staying at Trails at Creekside. Weve been residents here for almost a year now, and the service from the community has been exceptional.In particular, Im writing this review because we recently encountered an issue, and both Frank and Malcolm promptly and permanently resolved it. Their efforts in efficiently addressing problems are greatly appreciated.

Review 44 (2023-03-30 - Rating: 5)
I have been living at Trails & Creekside for 2 years and besides the occasional non pick up of the garbage it has been a pleasure. Maintenance comes through on time and the development at least on my side is always clean. But the best part of living here is the exceptional staff that includes Marcy and Tammy. They both are great at helping me through any questions or concerns I might have and especially Marcy, when I have to call the office and she answers she is always helpful and attentive and always going above and beyond to assist me or listen to me when my 2 minute call turns into a 6 minute convo about what ever I’m calling about. She takes her time and helps me through whatever the question or issue might be. She is a great team player on the staff and makes me feel comfortable and takes into consideration of my needs. Thanks Trails, Marcie and Tammy for making my time here exceptional!

Review 45 (2023-01-31 - Rating: 5)
My family and I have loved living here at Trails at Creekside! We moved in under the terrible old management company, before Valiant took over in 2018, and since they stepped in, weve never even bothered to look at other places to rent when it came time to renew. People in the community are friendly and I feel very comfortable inviting friends and family over to see our place! Office staff isnt always available to answer the phone, but call me back same-day if I have to leave a voicemail or email.

Review 46 (2023-12-28 - Rating: 5)
Trails at creekside is a save community with upgraded apartments with open concept. The onsite staff and maintenance staff are so friendly and welcoming. Special thanks to Tammie the property manager. She has been so friendly and accommodating. she helped a lot during the leasing process.I would recommend moving to Trails at creekside to my friends and family any day.

Review 47 (2022-12-21 - Rating: 5)
We lived here for almost 3 years. Great location, everything is near by. Mary Evans Elementary is one of the best schools. We loved the trails, long trails where you can bike, run, walk. The pool and the gym are nice. Aaron Jakaboski, the manager was always helpful. The maintenance requests were done promptly. However trash pick up was not regular as it should have been. Overall we enjoyed our stay at The Trails at Creekside Apartment Complex. Thank you !

Review 48 (2021-12-01 - Rating: 5)
I’ve been renting for about five years and across two different states and I can, without a doubt, say that the leasing process at Trails has been the smoothest and most pain free one. Not only was the whole leasing team patient and very responsive, but Tammie went out of her way to make sure I not only got a house I liked, but a home I love. I applied for an apartment that I liked but she personally called me to tell me an even better option had become available and it was exactly what I told her I wanted. Thank you Tammie and entire Trails team for making this transition one that I was excited for. I’m in love with my home, the location & and my pup couldn’t be happier with our backyard.

Review 49 (2023-01-24 - Rating: 5)
Been awesome for me so far.Tammie Arias has been so kind to us and understanding. This is my first apartment experience and she has helped make it easy for me to understand what I need to do. I am very grateful for another year here :)Summer of 2022The air conditioner was out when I came back from vacation. I put in a work order and Mr. Tyrone took care of it the same day. He knocked on the door not long after and took care of it in minutes. Feels better in here already

Review 50 (2021-08-13 - Rating: 5)
I had the pleasure of Tammie helping My roommate and I find a 2 bedroom/ 2bath. We stated when our lease was up at our old place and she went over and beyond to help us out on the move in date, which right there was 5 stars in itself. She was very honest about my concerns from my previous apartment issues and how it would be here, I really respected her feedback and felt a level of trust right off the bat. She was there when I got the keys to my place, walked through my apartment with us and was very detailed on how to fill out my forms before handing it back in. She’s honest, funny and incredibly giving. We were worried about finding a new apartment home/ family but Tammie made us feel welcomed and valued! Thanks Tammie :)

Review 51 (2022-07-22 - Rating: 5)
I have been a resident for a couple of years and have had to call maintenance several times during my residency. Today was the first time I didnt have a bad experience and my issue was resolved without me standing over him. Thank you for hiring Malcolm , he is knowledgeable and actually does what he is supposed to do. Tammy and Aaron in the office are amazing. The valet trash in my opinion is a trendy waste of my money but if that is the only downside I will accept it. BTW, we need new pool sticks in the clubhouse.

Review 52 (2019-08-03 - Rating: 5)
So we have been living here since late February, and everything has been really nice. The apartments are nice and fairly priced. The grounds stay very clean, they keep up with landscaping and I see a regular police presence which is really nice. They even have their own onsite officer which is perk. Although the apartment is pretty big like other apartment complexes in the area, the management team doesn’t fail to do the simple and little things that help make our stay much smoother and easy. For us, Justin has helped us out a ton since we have been residents here. He has been nothing but amazing. He has been professional but personal at the same time. He gets everything done in a timely manner and keeps great communication with us despite the high volume of residents. There’s been so much that he has handled for us in the first couple of months of our stay and I can’t thank him enough for all of the effort he has put forth towards helping us and making our stay as comfortable as possible.I’m very thankful for the management team here at Trails at Creekside and I personally thank Justin and Miranda for working so hard to make sure we have a enjoyable stay.

Review 53 (2023-04-05 - Rating: 5)
Last Night 4/4 Malcolm, I don’t his last name came and both my loose front entry lock and the handle from my Microwave with such expert speed and precision. Just had filled out the 48 Hour Checklist for the new Apartment. Not only was Malcolm so competently impressive but the staff has being very helpful and assistive. I would give Malcolm a 6-star if I could- if you ever get his help please tell me I’m wrong looking forward to the next year in such a good place. Aaron is also worth mentioning - he had strong command of the knowledge and really helped me get going when I was rushed. Thank you Trails at Creekside!

Review 54 (2022-07-28 - Rating: 5)
Huge shout out to Malcolm and Tyrone in maintenance. I have lived here going on 5 years now, and there has been more/less a revolving door of unreliable maintenance; thankfully that seems to have changed. Both are engaging, friendly, and very knowledgeable. I had issues with my sink leaking and garbage disposable not working. I put in an emergency order and they were here bright and early the next morning. Not only did they fix both issues, but also gave me some quick pointers on what to do if it happens again. So nice to see quick results, especially with issues that hamper day-to-day life. If I could give more than 5 stars I would!

Review 55 (2023-12-13 - Rating: 5)
Ive lived here almost 2 years and Ive had a great experience. Tammie is amazing, Antonella is sweet. Frank and Malcolm are the best maintenance guys. No issues here.

Review 56 (2022-01-18 - Rating: 5)
The community management team (namely Aaron, Tammie, and Marcy) are absolutely wonderful. They listen to any concerns and immediately give it their all to ensure any concerns are addressed immediately. Furthermore, the apartments are nicely constructed and perfect for my needs. The facilities are modern, well-maintained, and primed for hosting guests. And the gym? Chefs kiss.

Review 57 (2018-08-16 - Rating: 4)
Just moved in a few weeks ago. So far loving it! I was hesitant about moving in here after reading the reviews but Im happy I did! I havent seen any rats on property as Ive read online.. Whenever needing maintenance they have came in a timely manner and Ive been getting so much help from the office staff! They are very friendly, and I love the asst. Manager Ryan! If ever needing any help I recommend asking to speak with him! Also, the valet trash is great-they have picked up my trash every day that Ive put it out (sometimes itll be late at night- around 8PM, but they always come!). Only reason Im not giving it 5 stars is because the walls are definitely thinner than Id like- hearing my neighbor playing music until 2AM isnt fun. However, it doesnt take away from what a beautiful apartment Im living in! I would 10/10 recommend living here!

Review 58 (2025-02-25 - Rating: 5)
Thank you Eric for being so polite and helpful definitely will be recommending you for future references

Review 59 (2023-12-27 - Rating: 4)
Pros:-the maintenance workers are all FANTATIC (Malcolm and Tyrone off the top of my head are wonderful--very nice and very competent).-office employees are always very friendly and helpful whenever I need something.-complex gym, pool, and the connected trails are all great.-doggie poop bag and garbage stations located fairly often to try to keep things clean.-exterminators who come every Wednesday if requested and weve found this as very helpful in trying to keep our apartment bug free.-They spray wash the stairwells pretty often to keep it clean and get rid of bugs.-the location is good and we are VERY close to a target and Walmart, various shipping stores, and many fast food and restaurants while a short drive can get you to HEB and tons of other places. If youre catholic, theres a church very close by. Basically, the location is very convenient without being super busy.Cons:-weve experienced numerous hickups and messyness since moving in. To be fair, these issues are almost always with subcontracted groups (like the garbage people) and generally not the trails people themselves. But since its not like you can opt out of valet trash service and you do get charged for it, it can be annoying.-the communication from the apartments via email tend to be very frequent but also i would say theyre unnecessarily wordy and Ive been confused at times. I think this is improving though!-everyone in the office are great at helping, but I do wish that the errors themselves wouldnt happen; Ive been overcharged for extra things, given bad info, etc (all things that were resolved very quickly once brought up and frankly Im unsure of how much of these issues were actually them and not on the IT side).- there have been multiple instances of garbage piled by the trash compactor and I think the smell and bugs would be a big issue if I lived by it.-trash compactor has broken a few times but I assume its fixed as fast as theyre able even if it feels like a long time to the residents--especially if you live nearby and smell anything.-I will also think that living right next to the trails would make one vulnerable to getting bugs and such which is worth considering. But thats facing away from the road and is probably very peaceful.-There is often dog poop around, even though people should be cleaning up after themselves. This is a community issue though.-We work hard to keep our apartment roach and pest free but we still find them every so often so Im not sure if thats because we share walls or if theres a hole somewhere but be prepared that you may also have to notice and put on worm orders to get any holes you see patched.Ill do my best to update this info if needed.

Review 60 (2022-08-06 - Rating: 5)
I was completely impressed with the customer service Tammie provided. She made the application process seamless and went above and beyond to help get me approved!!My apt is spacious and has a large patio which I love! The bike trail is right behind my apt. which is so nice in the evenings to walk. This has been a great place for me.

Review 61 (2018-12-28 - Rating: 5)
I moved into The Trails 6 months ago. Although I loved the location, the apartment, my neighbors and the amenities, I was not happy with the previous management . They simply did not follow-through and do what they promised they would do. They would not answer the phone, keep gates working or respond to critical issues. Additionally, they made no investment in the property. Since the new management has arrived, there is a significant change!!! The team is amazing. They are available, responsive, seem to actually care about the residents and the property. Great job Trails Management Team!!!!! You are greatly appreciated.

Review 62 (2024-03-23 - Rating: 5)
From start to finish, my experience with Trails at Creekside was fantastic. The staff was friendly, efficient, and went above and beyond to ensure I found the perfect apartment. Highly recommend!

Review 63 (2022-01-31 - Rating: 5)
I almost didn’t rent here because I was scared of the number of bad online reviews. I’m glad I took the chance though. I’ve been here six months and haven’t had any major issues. The view is beautiful!! I hear coyotes almost weekly during their peak season -which is a little spooky but literally nothing you can do when you’re backed up to a creek. I think your happiness will depend on the location of your unit. Custer is LOUD so if you pick a spot against the street then be prepared… I think they are listed cheaper for that reason. Tammy is literally A++ for customer service. She doesn’t miss a beat and always gives a warm greeting when I visit the office. The inside view of the complex could use some TLC and that’s my only constructive feedback.

Review 64 (2019-02-14 - Rating: 5)
Ive lived here since July 2018, and my wife and I are immensely pleased with the new management. The apartments themselves are new and in great shape, but these Google ratings really suffered because of the old management companies (and the fact that they kept changing). Since 2018, though, the new management has been on top of it. They are responsive, they keep their word, and theyre just really easy to work with.

Review 65 (2015-11-24 - Rating: 5)
I have lived in the Trails since November of 2014. I also face Custer Rd and I am on the first floor. I have never had any issues what so ever with old or new management, they have been incredibly kind to me and when I have a request they are always met within a reasonable time. I resigned my lease and there was no change to my current lease rate. Complex is kept clean and tidy at all times, during the summer there were times of outside residents coming into the pool but they enforced rules that made it better for our residents to enjoy. The clubhouse and other amenities are always kept nice and neat. I have had no issues living here and I think it is a great place to live!

Review 66 (2021-02-19 - Rating: 5)
The management has changed hands a few times (only once since I moved in) however, the current one has been in charge since September 2018; longer than any of the any of the previous ones—who were more focused on giving things away for free than actually solving any actual problems. I honestly don’t know how other residents seem to always find something to complain about but can assure you it says more about the type of tenant THEY ARE rather than accurately reflecting the abilities and dedication of the current team. Richard, the Community Manager, has years of experience running properties of this size and has assembled a team that has never made me feel anything less than comforted and taken care of. Marcie and Tammie are very helpful handling day-to-day questions and are incredibly friendly. Aaron the Assistant Community Manager is always available to talk with you; whether about a problem or just anything you’re going through.There’s noise (you live in multi-family housing with hundreds of other people) but they are good about reminding people on quiet hours. The compactor breaks down occasionally (mostly due to other residents not even bothering to use it correctly; I’ve seen it firsthand) but they always have it picked up as soon as they’re able. The hallways are stained but I just heard they’re going to be repainting all of them soon! Those minor things aside, this is a great place to live and I fully intend to be here until I am ready to buy a house. Hope you take my word and lease here!

Review 67 (2023-01-31 - Rating: 5)
Ive been at the trails at creekside for a few months now and my experience here has been fantastic. Ive read some reviews where ppl say that 5 stars reviews are fake, this is so not true. Its definitely a great place to live if you are outdoorsy has a great 40 mile trail as your back yard and super dog friendly environment, the entire staff from the office and maintenance team are incredible, super helpful and very efficient. Ive lived in several apartments and this is the best maintained community Ive lived in. 10/10

Review 68 (2019-07-28 - Rating: 4)
After downsizing from a house to an apartment I was very uneasy about an apartment feeling like a home. I received a warm welcome from the staff here. There was one staff member who stood out from the rest. Justin made my experience a very pleasant one. His above average customer service let me know I had found the right place. He was very helpful and patient with all my questions. His kind and warm personality made me feel right at home.

Review 69 (2015-08-07 - Rating: 4)
I am living at the Trails at Creekside apartments (formerly Jefferson Creekside apartments) since Nov 2014. Its a nice place to live overall.Pros :1) Well maintained and clean property.2) Maintenance requests are handled promptly (within a day or two). The maintenance staff is friendly and helpful.3) The apartments were built recently so the quality is very good, brand new stainless steel GE appliances, lots of storage space, washer and dryer are provided in each unit.4) Very close (walking distance) to CVS pharmacy, also close to a Golf course which is a nice place to walk/ jog.5) Valet trash service is very efficient, they have never missed a day till now.Cons:1) Online payment portal is not working anymore since the new management (Pinnacle group) took over.2) The new management seems kind of rude, they suddenly stopped the online portal and this caused a lot of inconvenience to many residents at that time, the manager plainly refused to extend the payment deadline for that month even after multiple requests from many residents, and talked as if it was our fault that the online portal was taken down at no prior notice.3) Heard some traffic noise complaints from residents whose apartments face the Custer road. Try leasing an apartment which faces the courtyard (they have many small courtyards, so you can have a choice).4) The rents have gone up recentlyRequest to management: Please start the online payment portal soon and also the community events.

Review 70 (2016-07-27 - Rating: 5)
I love my home! My wife and I have lived here for almost 2 years and have always had a pleasant experience with an amazing neighborhood feel to it. Its safe and in a great location. The office employees are amazing and are always there to lend their expertise and advice. We would recommend this place to many other people. We are definitely not moving from here until we are ready to buy a home.

Review 71 (2020-01-04 - Rating: 5)
My husband and I stopped in for a tour, and had the best experience with the leasing agent, Jennifer! Not only was she amazing and so friendly, but the apartments are beautiful, the people were very friendly, and as far as cost, very reasonable for what is offered. We have been to many other places with competitive pricing that were not even remotely close to how nice these were. We are looking forward to hopefully moving here in May!

Review 72 (2023-01-24 - Rating: 5)
I have been at trails at creekside for over a year and it has been an amazing experience! The team has truly made my stay here a wonderful experience. Tammy Arias has especially made us feel so welcomed here from the day we arrived and has made moving here the best decision we could have made and Im looking forward to another year here. 😊

Review 73 (2021-02-11 - Rating: 5)
Tammie made this 12 hour move a true breeze. Tammie provided the leasing TRUE leasing experience with professionalism, constant communication, and the perfect recommendation of a floor plan that fits my needs for a apartment. Tammie needs to be recognized for her skills. She made me feel at home the moment I stepped into the leasing office. With having experience as a property manager, Tammie exceeded the expectations of the move in process. Thank you so much, Tammie!

Review 74 (2023-03-22 - Rating: 5)
My A/C wasnt working I called the office they had someone come out in like 5 min. Malcom the lead maintenance had the A/C running in no time! He was very helpful and kind. I would also like to thank everyone at the office especially Tammie who has been so helpful in the year and few months that Ive been here.

Review 75 (2020-05-16 - Rating: 5)
I moved to Dallas three years ago from the Twin Cities. I have moved three times since arriving here. Trying to find a apartment that felt like home. I found Trails at Creekside online, it looked to good to be true so I decided to setup a tour. When I arrived I was greeted by the Property Manager . He conducted the tour because his staff was out for lunch. Surprisingly he was happy to help out. So many times the property doesnt match the pictures online, but this one does. I moved in last week and I couldnt be any happier to call Trails at Creekside my home!!

Review 76 (2023-12-27 - Rating: 5)
We are happy for the service provided at Trails at Creekside, Residence maintenance request are addressed at very priority. We really appreciate Mr Malcolm service manager and Tammy, Manager Trails at Creekside.

Review 77 (2020-04-22 - Rating: 5)
I must say I am all about customer service and how I’m greeted tells me a lot about a person. Jenniffer was absolutely amazing and very professional! She continued to follow up with me and here about a month later (by our choice) we were approved and signing our lease. I’m very excited to move into our new apartment! I love the community and the property is very beautiful!!! Thank you for being the perfect Leasing Professional!!!

Review 78 (2021-07-17 - Rating: 5)
Wow what an amazing apartment complex! Tammie really showcased the professionalism and friendliness the company and complex holds. She provided a comfortable and fun tour, while breaking down the day to day life here. The staff here is solid and there are only good things to say about the experience here!

Review 79 (2020-01-02 - Rating: 5)
Im a new resident here and I can already say this place is way above standards! Move in was easy and hassle free. I did experience a leaky bathroom sink and the garbage disposal was broken upon move in., but maintenance handled it in 24 hours! Office staff called me not shortly to make sure they were fixed, and everything was good. GREAT attention to resident service. Super friendly and I feel very safe in this complex. Would recommend to any of my friends/family looking for a place to live.

Review 80 (2023-01-31 - Rating: 5)
Been living here for a year and it’s been good so far! No bad neighbors, big gym, and there is a huge trail system right off the apartmentThe staff is also amazing and trends to your needs fast. Great apartment so far!

Review 81 (2019-12-05 - Rating: 4)
I just leased these apartments, and will try to tell you exacts that I felt so far.Management: Outstanding, please know they will not waste your time, and will help you if they can. So far the most exciting part of this place. I liked everyone I will try to name them, Richard, Jessica, Aren, Marcie, everyone are the best apartment leasing representatives I have ever met with.Location: There is a superb Montessori school just opposite to it, Indian market, grocery, walmart, everything is nearby.Amenities: If you visit the leasing office you will fall in love with the Gym, the office space, pool, etc.Lease: They have options of 6,9,12,15 months with no difference in the amounts, and they are really really competitive prices.Apartments: I HAVE TO SAY THAT APARTMENTS BY CONSTRUCTION ARE NOT GREAT BUT APARTMENT STRUCTURE AND OPEN KITCHEN ARE GOOD at first sight.Please this section:The room lights are really really low intensity, and if you are on 1st floor, forget it you will have to bring your own stall lamps or fixtures. Same for the light in the living room, they have put points but have not installed light there and management doesnt have an option of resolving it. I think they should themselves visit and see and they will realize what I mean, I hope this they resolve.The kitchen cabinets and the wood work is with poorest/extremely low quality materials, like the kitchen slats due to weight of food kept by earlier leasers are bent and curved.The refrigerator drawers are all broken, we have asked to replace them and and management said they have ordered, but this is all bad condition.I still gave them a 4* because of the Outstanding Management, and hoping that they eventually resolve these things.

Review 82 (2021-05-29 - Rating: 5)
First the Agents or Office staff, are Very Clear and Great people, by Answering questions Truthfully and providing all the information, and let you decide what will or not work for you. For that I am truly grateful.This property is BEAUTIFUL, and yes you will pay a little more to keep it that way. But everything has a cost, it is with (sad face), I personally had to both admit to my self and accept to my self, that at this time, this Place is not within my means. But because of the sincere treatment I received, I had to let the company and public know that this is a really GOOD PLACE, they even have Garages you can rent. Thank You All for being REAL PEOPLE. sincerely M Jackson

Review 83 (2019-02-18 - Rating: 5)
The new management truly deserves a good review and a thank you. They turned a property that was a true what have I gotten myself into for the next year, and serious attempts to find options out to an ever improving property and wonderful management team to work with They have overcome what was proving to be devastating for this community and have made a comfortable and appeasing luxury community in which to reside.Thanks again for the diligence and overcoming the obstacles and finding resolutions for the residents.:)

Review 84 (2020-01-30 - Rating: 5)
Staff has always been very welcoming, I use the eLounge at least once a week for business purposes! I love my apartment, I transferred from Oklahoma this was the place I fell in love with, reasonably priced, convenient trail for my daughter to walk to school with friends. No complaints, I’ve been here almost a year now!

Review 85 (2025-01-20 - Rating: 5)
David the technician is very good understanding the problem and fixes it very fast appreciate him

Review 86 (2023-01-11 - Rating: 5)
My boyfriend and I have really enjoyed living at trails at creek side. And Tammie has made our overall experience amazing! I definitely recommend these apartments,

Review 87 (2020-04-25 - Rating: 5)
When my circumstances changed suddenly, I wanted to move back to the Trails at Creekside. Jennifer (from the office staff) was a tremendous help. She was very patient with my questions, and she made sure I had everything I needed for a simple move-in process, despite the challenges of social distancing. Im thankful to have such a beautiful home so quickly, and for everything Jennifer did to make it a quick and easy process. This complex is wonderful, and Im glad to be back.

Review 88 (2020-05-18 - Rating: 5)
Lived here over 2 years. I love it here. Great amenities and access to the trail is awesome. Great staff, just wish they had a dogPark and did recycling but those are minor. Love the location because is it close to a lot of places. Probably will here for a long time.5/18/2021 - Still love living here, but wanted to add to my review. Today maintenance came in to fix my ice maker, his name is Yandro. I was very impressed with his professionalism, friendliness, and his ability to fix the issue the first time and it did not take a long time. Told the office they need to make sure they keep him. I have lived in alot of rentals (condos, houses, apartments) and Yandro was the most efficient maintenance person I have come across.

Review 89 (2022-07-29 - Rating: 5)
Tammy is the best!! She’s very personable, helpful and communicates in a positive way ever time I call or visit the front office. I ask for her personally every visit. She has made my family’s time here at T@C comfortable and memorable. Thank you Tammy for putting your heart in all you do, it means everything.

Review 90 (2020-01-06 - Rating: 5)
I swung by the leasing office late one afternoon in early June. Just wanted to check out prices and maybe see a couple models. I had no intentions of even filling out an application. I sat down with Justin who is one of the leasing professionals. He walked me through all the different floor models and prices that were in my price range. It was helpful that he was able to give me specific details about each model and what was different about each location. That really helped me narrow down my choices to a couple units. I was set on the first one he showed me. He convinced me to at least take a look at the other option and Im glad he did. I ended up liking the model and location better. We went back and started on the paperwork. Justin made a normally stressful process very simple and informative.

Review 91 (2021-04-10 - Rating: 5)
Tammie was great through the searching and eventual move in process. The office and amenity areas are very nice and updated. The apartments are nice, updated and clean as well. The trails near the complex are great and add a unique feature to the complex.

Review 92 (2016-02-28 - Rating: 4)
I love it here. I really dont see why people dont like these apartments. I moved in july and I can honestly say since ive been here its been great. I know every situation is different but the change in ownership doesnt really effect me as a resident. They take out your trash for you which is extremely convenient to me. Your electricity bill wont run you no more then 100 a month (mine on average is 65 a month vs my old place which was 150😡). Maintenance usually arrives very quickly. The apartment style is very home like and the kicthen area is pretty spacious. The only 2 things i dont is sometimes every blue moon, the parking spots will be fill up at night so you might have a park few a yards from where you are comfortable with but thats nothing. And they walls can be a little then every now and then but not awhole lot.But when it comes down to it...unless you like to complain about every little thing thats really isnt a big deal i would recommend these apartments! Theyre nice, effordable, and convenient.

Review 93 (2023-03-29 - Rating: 5)
Malcolm with Maintenance works extremely hard and does everything in his power to fix whatever problem you may be experiencing. He’s a great guy and him, along with the front office, is one of the core reasons I continue to renew leases here.

Review 94 (2023-04-04 - Rating: 5)
We recently moved here and everything has been amazing so far. Office staff is very responsive and helpful, maintenance showed up on 2 hours after we called on a Sunday. I have nothing but good things to say about the complex and staff

Review 95 (2019-07-26 - Rating: 5)
Have lived here for the past year and love it! The property is clean, spacious, and has amazing amenities.Aside from the property, Justin, one of the properties leasing agents, provides exceptional service. He is so friendly, helpful, and informative - he is definitely the main reason why we love this complex so much!

Review 96 (2021-07-19 - Rating: 4)
Sold on the Sales Agent- Tammie’s hospitality, knowledge and pride she displayed about the property which sold me on it. She loves it so much she lives here too . She made difference in me choosing to live here vs down the street so I’m looking forward to seeing How well her colleagues respond to any request that come up .

Review 97 (2018-12-14 - Rating: 5)
I can’t say more how awesome Justin is he was so helpful when i went to look at apartments in this area, my wife only speaks Spanish and was able to communicate with her and me about leasing here I may not lease here for personal financial reasons. But, I will tell you that if you see Justin when you’re looking for the perfect apartment, he is awesome and explains everything about how it is living here, prices, etc as well as having such a great attitude and humble personality. I need to make sure google reviewers take this into consideration-JM

Review 98 (2023-03-24 - Rating: 5)
I did a tour with Tammy she was so nice and helpful. Malcolm the maintenance manager was also so nice and assured me that if I had any issues with my apartment that they were to come and help no problem

Review 99 (2020-01-04 - Rating: 5)
Such a cute apartment complex. Modern but still holds its charm. 🥰 I’m so excited to move in next month. Jennifer is the sweetest human and guided me with patience as I wanted to choose the perfect place. Great staff. Beautiful place!

Review 100 (2019-02-18 - Rating: 4)
My Fiancé and I moved here in November and So far it’s been a great experience, any questions we’ve had Miranda, Aaron, and Justin have been readily available. They have a great group working there! The only reason I can’t give 5 stars would be 1. The amount of dog poop the residents leave around the complex is insane, they provide little stands with doggie bags, so people please use them!2. Would be we pay for valet trash and they are supposed to come during a certain time, and they never do! Honestly I’m paying to take my own trash to the dumpster... overall besides that it’s been great!

Review 101 (2021-09-14 - Rating: 5)
I put in 3 work orders at the same time and within 24 hrs, they were complete. Byron is the best. He fixed my air conditioner, door threshold, and replaced all the toilet tank parts in one visit, and very fast while I was out.

Review 102 (2016-07-28 - Rating: 5)
Have been here for almost 3 years and Pinnacle Management is the third management team. Without question they are the best team to work with---maintenance is on top of any issues asap, the management staff are such a pleasure to work with, and overall this has been a wonderful experience. The Rowlett Trail behind the complex is one of the best features of living here.

Review 103 (2023-04-01 - Rating: 5)
It is our second week at this property and we love it. Toni streamlined the process for us and we were able to move in earlier than originally expected! We are loving being residents here.

Review 104 (2020-01-06 - Rating: 5)
Got to give a big shout out to Richard and his team at the Trails. I managed to accidentally damage my bathtub (unusable) last Friday. Went right to the office to let them know. While I was in his office, Richard got on the phone and was able to touch base with someone to help. All I had to do was send him a picture. They came out the next day and got it done. Definitely put me at ease. Thanks for making it a priority!

Review 105 (2023-01-21 - Rating: 5)
I moved in last week. Apartment is gorgeous and everything works! The staff responded to my emails within 24 hours with helpful answers. Loving everything so far!

Review 106 (2020-01-31 - Rating: 5)
A very good place to live. The apartment is clean, the maintenance & customer service is the best Ive seen so far. I love the apartment location, very close to everything (restaurants, grocery stores etc.). I will definitely recommend this place to anyone looking for a good place to live.

Review 107 (2021-02-11 - Rating: 5)
I moved to Trails after my divorce, needed an affordable price and good accessibility for my dog and I while we worked out a game plan! Trails came through, it’s not luxury & glamor but it’s honest and helpful. Staff works with you, keeps you informed and maintenance is there when you need them!

Review 108 (2023-04-18 - Rating: 5)
I love this apartment! Staff is super friendly and helpful and the apartment is amazing! Best apartment I’ve lived in. Tammy was super helpful throughout the application process until I moved it. Highly recommend moving here

Review 109 (2020-01-03 - Rating: 5)
Did a tour with Jennifer earlier today and we are so ready to move in! Not only did the community amenities blow us away but so did the apartment. Jennifer helped us feel right at home in this tour, and can’t wait to move in!

Review 110 (2018-04-21 - Rating: 5)
I just moved in here! I love it! The staff is so nice and so friendly! They definitely make it feel like home! My apartment is so nice and looks great! The manger there is beyond sweet!

Review 111 (2024-05-29 - Rating: 5)
I lived at Trails at Creekside for 2 years. I have never seen any issues. It’s a good safe place to live.

Review 112 (2019-12-29 - Rating: 5)
Jennifer is AMAZING! She’s super sweet and helped me with everything I needed every time I needed help. When I put in a maintenance request she made sure everything was successfully handled. Love her!

Review 113 (2021-02-11 - Rating: 5)
I have been a resident for over three years and the current management has done an exceptional job in transforming this community into a great place to reside. The staff and management are professional yet personable and create a truly wonderful community in which to reside.

Review 114 (2020-01-02 - Rating: 5)
Me and my family love the apt very fast and easy process to move in was approved the same day i applied love the location very safe very nice size apt as well all updated interior comes with washer and dryer couldn’t have ask for a better place to live.

Review 115 (2023-06-12 - Rating: 5)
Malcolm came almost instantly after I submitted my maintenance request. He was extremely helpful, explained everything, and was nice to chat with. Thanks so much!

Review 116 (2019-01-17 - Rating: 5)
Muhammad service associate has been great not only he takes his time to complete the service order but also makes sure that the source of the issue gets resolved. He is very dedicated and does a follow up on your requests, new management has been very helpful here too

Review 117 (2019-05-07 - Rating: 5)
Well based on all the reviews we cant WAIT to move in in June. More info to.come :) however I have to brag on Justin and Aaron. They have been amazing with fantastic follow up and flexibility on what have been lots of unavoidable changes on my side. Thank you all so much!

Review 118 (2024-07-12 - Rating: 5)
Best place we could have found to call home! Our apt was clean and beautiful like we expected!!

Review 119 (2020-04-25 - Rating: 5)
Gorgeous apartments.... stainless steal appliances (crushed ice machine/filtered water 🙌🏼).... Great value on apartments for an awesome location... behind the complex you have very nice trail to walk... you also have a Walmart & Target across the tollway. Easy access to all highways 121, 75 and Dallas tollway. Maybe 10mins from Stonebriar Centre. It’s in Allen but it definitely is close to everything.

Review 120 (2023-03-23 - Rating: 5)
Thanks Malcolm for the quick help with fixing kitchen sink tap. After logging the call, he showed up in no time and just in few seconds figure out the whole problem and fixed it quickly.

Review 121 (2023-06-05 - Rating: 5)
I am a resident at Trails at Creekside the maintenance staff is excellent. If there is any kind of issue they are very kind and quick to resolve it. Special thanks to Malcolm and the team.

Review 122 (2019-04-17 - Rating: 5)
Maintenance is awesome! Karl does a great job. Hes very polite and professional. He gets the job done right and you wont have same issues. So anything you need done ask for Karl.

Review 123 (2021-09-03 - Rating: 5)
Cant thank Tammie enough for her assistance with helping me through the whole process. She answered all my questions and concerns and she responded to calls and emails in a timely fashion. Very professional and made the process from start to finish so easy. Thank you!

Review 124 (2024-05-24 - Rating: 5)
It’s a great place, I’ve lived here about a year and a half, it’s great for everyone, it’s quiet, it’s clean, it’s safe and it feels like home.

Review 125 (2020-02-01 - Rating: 4)
We lived here for the last three years. Only moving for work reasons in a few months. All in all they’ve always been helpful and worked with us on maintenance things as needed. Appreciate the service. And the location is perfect. Thanks!

Review 126 (2024-07-12 - Rating: 5)
Definitely the next place to call home , beautiful apartments inside and out , great experience on move in .100% 👍🏻

Review 127 (2023-03-30 - Rating: 5)
Frank was very professional and made sure he completed the task at hand and did it in a timely manner. He’s always pleasant whenever he had to fix an issue at my place.

Review 128 (2021-10-21 - Rating: 5)
Tammy was super helpful in our leasing process. She took care of everything we needed even once we moved in. Would highly recommend going to Tammy with anything.

Review 129 (2020-10-14 - Rating: 4)
Beautiful place, I came in and was greeted by Tammie with a smile and she was very professional, now that’s customer service. She answered all my questions. I love this place and will definitely come back. Thanks to Tammie for everything.

Review 130 (2020-11-16 - Rating: 5)
Just moved in and very happy with complex thus far! Love our 2BR/2BA unit. Very spacious :) Tammie and Aaron are fantastic, as well.

Review 131 (2023-03-28 - Rating: 5)
I love this place, everything is always super clean, the attention of Maricela and Antonella is incredible when it comes to helping me resolve any questions or procedures, without a doubt I recommend it, an excellent place to live ❤️

Review 132 (2020-01-03 - Rating: 5)
Great area and really nice staff - all very knowledgeable and helpful. Jennifer was great at showing us the area. Immediately fell in love with one of the floor plans and signed today!

Review 133 (2021-04-01 - Rating: 5)
Great place to live. Staff is professional and friendly. Apartments are clean bright and airy. Hreat location. You cannot go wrong renting here!!!!!

Review 134 (2020-02-05 - Rating: 5)
My first impression of this community was the amenities, however the office staff is what sold me. Professional and caring. Go off their way to make sure we understood what was being presented. Great location and Excellent Staff

Review 135 (2019-12-21 - Rating: 5)
Well today me and my partner visited the trails of creekside,we didn’t decide to be apart of the community due to the washer and dryer in unit that was a deal breaker,but Jennifer was a huge help on helping us find a new townhome dealing with their franchise..thank you soo much Jennifer..if anyone else is trying to find an amazing community go to trails at creekside and ask for Jennifer.

Review 136 (2019-11-01 - Rating: 5)
I like Trail apartment, its quiet, clean, good service, and look like brand new. great customer service spatially Jenifer , she always doing great job.

Review 137 (2019-02-15 - Rating: 4)
New Management has improved the look and feel of property. Front office has been quick to respond and always more than happy to help. Great location and local shops close by.

Review 138 (2019-12-20 - Rating: 5)
The staff here has been very attentive and results-oriented when it comes to issues that need immediate resolution. I look forward to a comfortable stay here and I feel I picked a great place to call home!

Review 139 (2023-04-19 - Rating: 4)
Frank has been amazing, he shows up with a positive energy and outlook. Thank you for helping us fix all we needed.

Review 140 (2024-07-12 - Rating: 5)
Awesome place to live in and office staff is amazingly helpfull . Highly recommend this property 👌

Review 141 (2018-10-10 - Rating: 5)
New management company has been amazing!! They are responsive, and have made a huge difference already! Communication has improved by 1000%! I wouldn’t have recommended this place before, but now I definitely love it!!

Review 142 (2020-02-25 - Rating: 5)
This place is SOOOOOO amazing. This is the place to live. Amazing leasing agent and his name is Richard Galloway. So if you looking for a place to live this is the one. Amazing view as well