The Crest Apartments

Located in Houston, Texas

Address: 345 Shadow Mountain Dr, El Paso, TX 79912, United States

Phone: +1 844-204-6168

Rating: 4.6

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Basketball court
Fitness centre
Pets welcome
Swimming pool
On-site parking
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-11-06 - Rating: 5)
Lived at the Crest for 9 years. The management and maintenance crew are amazing. From small issues like breaking the fan lever to moving to a different apartment because they needed to redo older flooring, the folks that work here are always professional and willing to help. They always did a good job keeping the place tidy and welcoming.

Review 2 (2024-11-06 - Rating: 5)
We have lived in The Crest for 9 years. It will always be a special place for us. The management and maintenance staff are amazing and very professional. Every call and every request was always answered in a timely manner. It is a great location as well.

Review 3 (2024-03-31 - Rating: 5)
The most impressive aspect of this apartment is their staff, both in office and maintenance. Janet, Julia are very friendly in addressing all the concerns with immediate action and help our family to stay peacefully without any safety issues. Victor and Ritchie are amazing in maintenance activities with swift reactivity on resolving any apartment issues. Though the building is old, the way they maintain the apartment is very good. We are very happy with our stay in Crest apartment.

Review 4 (2023-07-07 - Rating: 5)
We worked with Christine and she was phenomenal. We went to several other apartment complexes and were immediately asked our budget and received very pushy behavior. Not here! Christine made it seem like she genuinely cared about us and our new home! Her customer service is outstanding. So far, love the neighborhood! It’s very safe, clean, and I love that the apartment has an extra main door lock. Maintenance serviced a request within 24 hours and came out on a Saturday for a very minor request. Great!! They’ve been out the same day, the maintenance team is great!My only cons are that I wish that the laundry machine to reload your cards accepted debit cards, it’s cash only so that becomes a pain. However, can’t blame the complex because we knew that we didn’t have laundry in our apartment.Overall, love the service and safety at Crest!!

Review 5 (2019-07-15 - Rating: 5)
Lived here for 2 1/2 years and these have been the best apartments Ive lived in. Prices were fair for the apartment, grounds are relatively quiet and the pool/gym/laundry facilities were always clean and functional. The grounds are clean for the most part. The other part is bad dog owners not picking up the poop, not the management/maintenances fault, there are baggie stations everywhere. The maintenance staff is very friendly and on the rare occasion something were to break, they were prompt to fixing issues. Management has always been very helpful if I had a question or concern. Theyve recently brought on some new security guards but even before, I always felt safe to walk around even at night. Theyre very pet friendly. Ive already recommended my friends looking for apartments on the west side to these apartments. Ive had a fantastic experience!

Review 6 (2023-02-14 - Rating: 5)
The Crest Apartments are the best complex that my husband and I have ever lived at in El Paso! We have come from some dirty places and let me tell you this apartment is a total upgrade! We appreciate how tentative the entire staff is to any issues we may have and they also treat us like we matter here! Very comfortable living and we are extremely grateful for the kindness we have received ever since moving in!

Review 7 (2023-08-14 - Rating: 5)
So far my experience with The Crest has been great. Thank you Christine and management for your patience and for always responding quick to all of our questions. We are very excited to call The Crest home!

Review 8 (2018-09-19 - Rating: 5)
Ive lived here for almost two years and its been great. The women in the office are great and have been very helpful. The maintenance team is amazing! Any maintenance issues that Ive had have been promptly addressed and fixed. When they replaced my appliances, they even put everything in my new fridge neater than I ever had! They fix what they need to fix and never leave a mess. You barely even know theyve been there! And, the office follows up! Its been an enjoyable living experience!

Review 9 (2022-12-30 - Rating: 5)
I have lived in various apartment complexes in El Paso and The Crest is definitely the best experience I have ever had. Janet and her entire office staff are great. Victor and his maintenance staff are excellent. Property is kept in top notch condition. Pool is kept in useable condition all year around. In the summer, they make sure pool is ready to use everyday...they even show up to clean on Sat and Sun mornings. Its like living in a resort. Look nowhere else. Plus its on the fun side of town. West Side.

Review 10 (2022-07-25 - Rating: 5)
Maintenance, response was fast. Very impressive! Took only ten minutes for each of the repairs that had to be done in my dwelling. I was impressed with the service & speed. I give two thumbs up to Richie & Victor for their professionalism, tenant courtesy, & quick troubleshooting with the problems I had with the toilet & air conditioner...Keep up the great work, fellas!

Review 11 (2023-01-03 - Rating: 5)
The only complaint I have is the black mold problem. No matter how clean you kept the tubs and toilets the mold would still find its way. Other than that the office staff and the community was extremely kind and welcoming. I loved living here especially with it being my first place on my own.

Review 12 (2021-10-20 - Rating: 5)
I had looked around at other apartments on the westside, and this was the best I found for the price, location, and it didn’t look run down or outdated. Almost all the apartment complexes surrounding the Crest look somewhat depressing on the outside. Anyway, there is weekly gardening maintenance here, which is great considering all the greenery on the property.I often see residents from the apartment complex across the street having to park on the road vs. their own lot, so I love the reserved parking option at the Crest on top of any free spaces in the lot. There are also 5 dumpsters on site and trash gets picked up at least twice a week (from what I’ve noticed). Sometimes other residence leave trash outside of the dumpster (only God knows why) but it always gets cleaned up. There is also no smoking allowed inside the apartments, just outside.I worked with Christine Garcia in the office, and she was the one who helped me through the leasing process. She was great and had a lot of patience with my wife and I, and trust me, my wife is very through! Christine has also been my wife’s first option whenever working with anyone at the office. My wife says Christine is the best office employee she’s worked with compared to past complexes we’ve lived at.

Review 13 (2020-06-11 - Rating: 5)
I’ve lived here for about a year now, and I love it. The apartment is nice, clean, and the floor plan works perfectly for me and my boyfriend. The staff is so nice and professional, and maintenance responds quickly and works efficiently. Any problem we’ve had has been minor and fixed quickly.

Review 14 (2021-07-14 - Rating: 5)
My lease is about to end here since I have to move but let me say… best apartments ever! So comfortable living here. Staff is super friendly, residents super friendly. I will definitely miss it! But if you are looking for apartments on the west side, definitely go with The Crest

Review 15 (2019-03-09 - Rating: 5)
The ladies in the office are always very nice and willing to help with anything you need. I had to call maintenance one night after hours and they were at my apartment in a timely manner. They keep the complex very nice and well maintained. Overall it is a great place to live. I love it here.

Review 16 (2022-07-12 - Rating: 5)
Richie was FANTASTIC!!! Excellent timing and efficiency. Very personable and comfortable to be around. The other maintenance associate is excellent as well. Overall maintenance has been fantastic at the Crest and really eliminates any hassles.

Review 17 (2022-09-03 - Rating: 5)
Maintenance responded promptly to my issue..Was handled in just a few minutes..Always friendly, and goes above and beyond expectations!!! Thank you so much!! The Crest apartments are wonderful, and the staff (everyone) are excellent!!!!

Review 18 (2017-10-06 - Rating: 5)
Great, peaceful, and relaxing. Staff is awesome and gives fun golf cart tours of the property. Neighbors have been very friendly. Quick response to maintenance issues from A/C to drain clog. Staff is very professional. If looking to rent ask for Ileana - she is professional, courteous, and quick to respond to any renter issues or needs. Very military friendly, just need to add a rent drop box so people can pay rent during early hours without having to figure out how to shove it under the door.

Review 19 (2021-02-10 - Rating: 5)
The Crest Apartments was a very comfortable safe and cozy place to live. The Residents were all polite but also kept to themselves. The summer time was the best living here because of there pool and BBQ pits. Definitely a great place to live and my experience here was amazing. Thanks

Review 20 (2021-01-01 - Rating: 5)
Applied one day moved in the next!!!! 😀The one repair I needed done was taken care off within an hour from the time I called.Clean gym and swimming-pool.Friendly and knowledgeable staff.I truly recommend this apartment complex.

Review 21 (2019-03-08 - Rating: 5)
I’ve lived at The Crest for nearly 3 years. I absolutely love it here. The office staff is friendly, professional and always willing to help. Kudos to the maintenance department. They are quick and extremely efficient with repairs.

Review 22 (2018-09-12 - Rating: 5)
The Crest Apartments are amazing! I enjoyed the pool, weight room and bbq grills. The office staff are so helpful and professional. I took a job in Santa Fe and had to move. If I ever come back to El Paso this is the place to live!

Review 23 (2020-03-07 - Rating: 5)
Very helpful during our speedy move-in. We needed a place in a hurry since we had a small electrical fire at the house. We were placed in an apartment suitable for my elderly parents in their 90s. Thank you for being so accommodating. We are grateful.

Review 24 (2020-06-01 - Rating: 5)
The Crest staff was very professional with my husband and I. We didnt have the best of credit and my husband gets a monthly SSI check which is not much. However, the staff worked patiently with us as we went through the process. I love my cozy apartment 😊Now about the area: you are close to Everything El Paso has to offer and I mean everything is near these apartments. Oh and the scenery is absolutely Stunning with the Mountains looking right at you, YES just that close. Its so many shopping and eatery options. I read most of the reviews before even choosing The Crest and with anything in life you will see the good and the bad. But, the good reviews overweighted the bad. Im from Atlanta Ga and Im looking forward to Living my Best Life in El Paso at the Crest.🙏🙏

Review 25 (2014-10-31 - Rating: 5)
Great apartment living. Apartments are affordable compared to others and staff is great. I used to pay over 1000+ dollars for my previous apartments and it was not the best experience. Im so glad I found a better place to rent here at The Crest.

Review 26 (2019-03-12 - Rating: 5)
I really enjoyed living here. We were here for a year and it was very peaceful no one bothered us and staff was very friendly maintenance repairs were addressed in a orderly and timely manner as well. Highly recommended!

Review 27 (2019-09-30 - Rating: 5)
Clean, quiet property. Staff is responsive.

Review 28 (2015-05-24 - Rating: 5)
Lived in a 2 bedroom 2 bath apartmemt for a year, its very spacious, i love the upgrades they made. Really calm apartment to live in. The pool area is very nice and well kept. The complex it self has a very good vibe.

Review 29 (2023-01-17 - Rating: 5)
Such a nice place to live, its very clean, the apartments are in very good condition. The neighbors and the staff are very friendly and respectful. Also the location is perfect.

Review 30 (2021-06-09 - Rating: 5)
While my request was of low importance, my request was delivered on the same day and done professionally. Ive never lived in a place as attentive to their residents as the Crest! Thank you to the staff!

Review 31 (2014-11-04 - Rating: 5)
I recently moved into The Crest apartments and so far my experience has been great. Staff is always friendly and very helpful. The property is always clean.

Review 32 (2023-02-12 - Rating: 5)
This is a new review, I’m out of this complex but I Loved it! The only minus for myself was having a neighbor above my apartment, if in the future you build units for Seniors, bc I can’t use stairs anymore…… please let me know

Review 33 (2023-04-08 - Rating: 5)
Here at the Crest, maintenance will come out as many times as needed, always friendly but always professional, until they have fully resolved the issue.

Review 34 (2022-04-27 - Rating: 5)
Stayed here for 5 years,it was amazing to have been here, the staff were very friendly, the maintenance team were awesome, thanks for making our stay so wonderful and hassle free.

Review 35 (2021-12-01 - Rating: 5)
This place I have called home for almost 3 years now, best community to live in, the office staff they are always so friendly, kind attentive they show a genuine sense of caring for the residents, best maintenance team ever they always repond promptly to the request (work orders) and the maintenance staff is always so nice and polite, the property is always clean from the laundry to the basketball court the parking lot... best property I have been part of and has been my home love it highly recommend it

Review 36 (2016-12-13 - Rating: 5)
Janette was a very very awesome person and these apartments were the best! Great prices and great service when asked . Just an amazing experience Ive had in apartments!! Glad I came to these :)

Review 37 (2022-07-15 - Rating: 4)
The maintenance guy Richie is outstanding he was able to fix the problem in no time. He is respectful and answered all my questions good customer service.

Review 38 (2023-01-27 - Rating: 5)
Victor was very nice and professional. Took him less than 30 minutes to complete and everything is great! Thank you very much

Review 39 (2014-11-03 - Rating: 5)
Great experience with The Crest. The facilities and apartments are nice and clean and the office staff is always helpful. Maintenance is fast and convenient. Recommend the community.

Review 40 (2022-10-12 - Rating: 5)
Thank you for the fast maintance. We always appreciate how fast you get our issues fixed. I have only good things to say about our maintance team.

Review 41 (2020-02-20 - Rating: 5)
The office staff is friendly and helpful. Maintenance requests are handled quickly and efficiently. The grounds are clean and well-maintained.

Review 42 (2019-03-09 - Rating: 5)
Beautiful and peaceful apartments a must see. Management and maintenance are very professional and prompt with any issue that arises. Highly recommend!!

Review 43 (2022-06-25 - Rating: 5)
The process was super easy and everyone has been so nice and helpful. I am definitely looking forward to living here!!

Review 44 (2022-05-24 - Rating: 5)
Super fast response and fixed the issue Perfectly, thank you so much, I have never had a problem fixing anything before, I highly recommend this apartment complex to live.

Review 45 (2022-07-26 - Rating: 5)
The maintenance team here is always very quick and efficient whenever anything is needed! The whole complex is always very up kept as well.

Review 46 (2023-01-17 - Rating: 4)
It is a very quiet community, the staff attentive. Just a few details in the apartment but nothing worrying.

Review 47 (2020-05-08 - Rating: 5)
Great place to live! Staff is excellent, the floor plans are very good, the service is the best I have received in years!

Review 48 (2021-08-29 - Rating: 5)
It was great experience. This is the best place to live in El Paso if you are looking to live in an apartment. I highly recommend this place.

Review 49 (2018-11-01 - Rating: 5)
The staff is awesome and the pool and gym are great!!!

Review 50 (2019-03-08 - Rating: 5)
Nice apartments and great service! Impressed with how quick they respond to maintenance requests.

Review 51 (2022-12-06 - Rating: 5)
Maintenance requests are handled promptly. The maintenance staff are very professional, friendly, and accommodating.

Review 52 (2022-04-26 - Rating: 5)
Thanks so much to the maintenence guys and everyone at the office!! Everyone has been great now and throughout all the years weve been here!

Review 53 (2018-05-04 - Rating: 4)
Apologize for the last review. Total misunderstanding. I’m working on taking it away. By unfortunately I forgot my information, but I’ll take it down as soon as possible. Thank you for your understanding.

Review 54 (2022-10-18 - Rating: 5)
Maintenance as always was prompt, efficient and helpful and courteous. My problem was solved same day

Review 55 (2021-06-04 - Rating: 5)
Victor was very responsive and made the repairs quickly and did a great job! Thank you!

Review 56 (2014-11-06 - Rating: 5)
The Crest Apartments, is a fabulous place to live. I would recommend that everyone should live here, it is a great experience to live here.

Review 57 (2022-08-11 - Rating: 5)
Lived at a variety of apartments and by far the best maintenance service. Give them a raise

Review 58 (2022-11-21 - Rating: 5)
Beautiful community! Maintenance is exceptional and office team is the best!

Review 59 (2021-01-18 - Rating: 5)
Everyone working in the office gave excellent service they were also knowledgeable and really nice.

Review 60 (2020-12-02 - Rating: 5)
Loved it there! So safe & pet friendly 🐕Always kept so clean.

Review 61 (2022-06-09 - Rating: 5)
Great Maintenance Team!! They fixed my AC immediately.

Review 62 (2020-08-01 - Rating: 5)
The staff were rally nice always ready to help whenever there was an issue.

Review 63 (2022-06-11 - Rating: 5)
Excellent respose, super fast as always and fixing problem at the first visit.

Review 64 (2021-07-30 - Rating: 5)
Management team really strive to make you stay a positive experience.

Review 65 (2022-06-08 - Rating: 5)
Maintenance is always on it! They’re fast and super helpful!

Review 66 (2022-11-26 - Rating: 5)
Maintenance always does a good job and always professional!

Review 67 (2022-12-22 - Rating: 5)
Awesome work! Quick response to work orders!

Review 68 (2022-11-04 - Rating: 5)
Maintenance person always respond ina prompt and courteous maner

Review 69 (2022-09-09 - Rating: 5)
Called this place my home for 7 years, & I couldnt have been happier.

Review 70 (2022-11-06 - Rating: 5)
Victor did a great job as always!

Review 71 (2022-11-19 - Rating: 5)
Everything Ok our apartment has a new carpet and paint!

Review 72 (2021-04-12 - Rating: 5)
Small item with toilet was handled quickly and satisfactorily.

Review 73 (2021-08-16 - Rating: 5)
The management is very friendly and made the experience very nice.

Review 74 (2022-09-14 - Rating: 5)
The staff is very pleasant and always willing to help.

Review 75 (2023-01-04 - Rating: 5)
Response was quick and very professional.

Review 76 (2017-02-22 - Rating: 5)
The best apt community in El Paso. Westside

Review 77 (2023-01-11 - Rating: 5)
Great service! Thank you 😊

Review 78 (2023-03-10 - Rating: 5)
Great fast and easy to contact

Review 79 (2023-01-25 - Rating: 5)
Great job, fast travel

Review 80 (2022-05-24 - Rating: 5)
Very friendly and quite community!

Review 81 (2023-11-17 - Rating: 5)
Love it

Review 82 (2019-03-17 - Rating: 5)
Love it here...Viki Williams

Review 83 (2022-01-12 - Rating: 4)
It was done almost immediately

Review 84 (2023-01-17 - Rating: 5)
Best place to live!

Review 85 (2020-06-04 - Rating: 5)
Great service

Review 86 (2023-01-04 - Rating: 5)
Thank you!

Review 87 (2015-10-29 - Rating: 5)
Very nice place

Review 88 (2021-09-01 - Rating: 5)
I have been living here for 12 years. And I love it!! Super clean. Every week they maintain the community areas. The pool, clean grills. And the staff from management to maintenance are very friendly and always solve your problems quickly.

Review 89 (2018-08-25 - Rating: 4)
We stayed for two nights at the crest apartments and had a wonderful stay. The apartment we stayed in was beautiful, the beds were comfortable and it had incredible views. The location was perfect, walking distance to many restaurants and the beach. They had fantastic amenities. Being winter, I didnt bring my swimmers unfortunately as it had the most amazing indoor/outdoor heated pool and spa. Without a doubt they will have to pack! One thing that stood out to me was the front desk staff. All of the women working behind the front desk had exceptional customer service, friendly and very helpful throughout our stay. I thought it was nice the bag of candy they gave me upon checkout was very thoughtful. I havent had lovely service.

Review 90 (2022-11-12 - Rating: 5)
Immediate response to the problem in the bathroom of my apartment. The young maintenance man was very friendly and professional. Thank you and God bless you.

Review 91 (2023-02-23 - Rating: 5)
They always respond quickly toRequests, the maintenance man is an excellent person and fixes everything immediately.

Review 92 (2019-07-03 - Rating: 5)
Everything has been excellent with the maintenance people, they are very friendly, respectful and respond quickly to problems.