The Carmen

Located in Houston, Texas

Address: 9200 N Normandale St, Fort Worth, TX 76116, United States

Phone: +1 833-669-4261

Rating: 2

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Pets welcome
Swimming pool
Dogs allowed

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-29 - Rating: 5)
To whom it may concern I am Williams resided at apartment 703. Absolutely loved the office people the new ones that they have now that’s what I mean Audrey Jermaine, Chris Jeremy I just absolutely love the staff that we have now the office is off the chain. I love them.

Review 2 (2024-07-12 - Rating: 5)
My family moved here in September of 2023 and I am so glad we did. Since we moved in there has been so many changes and all for the better. The wonderful ladies in the office are so sweet and caring. Any issues we have had they have been prompt to address and fix. I cannot say enough praise about Ashley and Brittany!! They have gone above and beyond to get our apartments back to the wonderful community it is now. I constantly see companies doing new improvements in here. Like now were getting a new roof on every building. If you are looking for a great family community I recommend coming to see these apartments. We love living here and it gets better every month. The maintenance guys are fast to help in any way they can and so friendly. Its all like a huge extended family here. I have NO PLANS on moving anytime soon. Thanks to these awesome people.

Review 3 (2024-07-27 - Rating: 4)
I try to make the best of things and moved from a motel paying weekly. So I probably would have taken it if the walls were falling off...(maybe not that bad but yea). Upon first move in there were several issues one of which was extreme. The management at the time was on the way out the door and could not be bothered by the fact my whole ac/heat unit did not work. And it was days away from the big freeze we had. It is only me and my pets with an decent but not super high paying job so i didnt have the funds to rent a room again. Luckily I know an hvac that helped me out get it going(replaced the motor$$$)They again were not intending to get it done or reimburse me. Along with other issues here and there I had began to wander if I made a mistake moving here. But the new management has made me feel like Im at home again. And helped me finally get the ac situation compensated. They are very pleasant to.deal with and make you feel like you really matter. The apartments are getting some touch ups and repairs that Im sure have been needed for longer than I have been here. I appreciate them and need to get by with some more chicken soon 😉🍗

Review 4 (2024-05-23 - Rating: 5)
I moved in a little while ago after 10 years in an absolute dump of an apartment. Brittany and Ashlee in the office are some of the sweetest most professional people I’ve ever met. They’ve honestly been so welcoming and made me feel right at home for the first time. This place isn’t perfect but for what you pay it’s Super nice. The phone lines went down for a while but they were super apologetic and answered all emails and you could always show up at the office. They painted over somethings of importance like the AT&T fiber box but AT&T replaced it for free and Brittany was very upset to hear it and made me feel so understood. There are some potholes but drive slow and carefully and you won’t have a problem. This place is super affordable and has some real gems so you just have to be understanding and remember we’re all human. Maintenance has come leaps and bounds from the reviews I saw here. I admit I was scared when I read them but they have blown me away and really eased my mind. There was some issues with the dishwasher and sink when I moved in and maintenance came out so quick and worked absolute magic. I’m still not sure how they fixed that mess in one day but they did and it runs everyday now with no issues. They respond really well for the amount of apartments they have. I put in a request about the ac going out. Thought I might be paranoid but it’s summer in Texas and better safe than sorry. They responded same day and were super friendly and fixed the ac quickly. They actually fix issues too not just cover it up like my old complex. They were even kind and petted my old dog. This place may not be perfect but if you’re looking for a luxury feel at an affordable price, you’ve found it. I could stay here for decades. I hope you consider giving them a chance like I did, I didn’t regret it and you won’t either.

Review 5 (2024-10-27 - Rating: 5)
Nice place. Love the 1 bedroom Floorplan. The leasing agents are very helpful. The rent is affordable. Great location. Pet friendly. Come look.

Review 6 (2024-07-03 - Rating: 5)
Im new in the area and looking for something affordable. Ashlee and Brittney in the office were the best. They were warm, inviting, and most importantly helpful. Honestly, they were the deciding factor in me staying on property. Its a work in progress, but honestly, with these two here, I can see its heading in the right direction.

Review 7 (2024-06-26 - Rating: 5)
I just wanted to say when I moved in back in September the management didnt fix anything;But under the new manager Ms Ashley she is getting things fixed and done ,in my apartment,I had major problems but with Ms Ashley and work crew, its been A new day.all my problems are much ,much better.The new staff is Great,friendly,I am recommending The Carmen apartments to friends and people that are looking for a safe place,the grounds are being kept up repairs are done and night security is great I get off at 2am and feel safe getting out my car to my apartment.just want to say ,THANKS TO MS ASHLEY AND CREW FOR MAKING ME SAFE.

Review 8 (2024-11-27 - Rating: 5)
Been a pleasure working with Jeremy the maintenance taking care of all required needs. Very responsive and prompt. Highly recommended

Review 9 (2020-01-28 - Rating: 5)
Here is the deal, give credit where is due. This IS apartment living. YES infestations CAN and DO happen. However, we have been here 10 months and yes they have switched management BUT the new leadership are really trying to clean things up which will not happen overnight, it takes time to clean up after others disasters. I honesty can say Bellevue Chase is NOT a bad place to live, my maintenance and pest control requests are completed in a timely manner. My neighbors are great and look out for each other. I have an AFFORDABLE apartment!! So yes , I recommend this property as I SEE the improvement and I believe in what management is trying their best to do.

Review 10 (2023-07-20 - Rating: 5)
Audrey was nice and quickly to respond to you. U got questions she has answers. U got a move in mind she has the quotes. Apartments are nice and perk I love is the washer n dryer in Apartment.

Review 11 (2021-07-16 - Rating: 5)
I’ve been here for 2 plus years and have had the best experiences with staff and maintenance. Any time I have a maintenance problem it gets handled in the time it was recieved and it’s never over due. They help me with any problem I have. Office staff always looks out for me and they definitely follow the policies on the lease. Definitely a good afordable apartment complex. Come check it out!

Review 12 (2021-03-17 - Rating: 5)
I have been a resident at Bellevue Chase for the last 7 months. My experience here has been great, the office staff here is very friendly Victoria, Audrey, and Cindy. This is truly a place I can call home.

Review 13 (2021-07-16 - Rating: 5)
I’ve been with Bellevue Chase almost a year now. Audrey in the office has been there for me every step of the way! She’s nice helpful and always has a smile on her face. Audrey and Veronica are the best. I definitely recommend Bellevue Chase!

Review 14 (2021-02-10 - Rating: 5)
I have to say from my honest opinion. Ive had some issues with my A/C unit a few time. But, everytime I went to the office Audrey was always polite and patient with me. And Victoria, was there to assist me and had it taken care of. In a timely matter.

Review 15 (2024-06-26 - Rating: 5)
Under new management since the end of February 2024. Many wonderful changes are being made! I really like Ashley and Brittany. So friendly and caring. Ashley is a a godsend!!!

Review 16 (2022-02-25 - Rating: 5)
The people in the office are so wonderful, especiallyAudrey she is a wonderful Leasing manager every time I call she always helps me with whatever I need.I recommend these apartments complex to anyone.

Review 17 (2020-08-11 - Rating: 5)
Its a good place to live new managers are trying hard to clean it up fixing gates and parking lots as well as work twith the tentants with rent during this pandemic special shout out to victoria for being the best apartment manager i know

Review 18 (2024-04-18 - Rating: 5)
Brittany was so wonderful on the phone. She was very helpful and made my day 😊.

Review 19 (2021-02-09 - Rating: 5)
If you have any questions I highly recommend audrey she is super nice and very helpful. went out of her way to help me and i truly appreciated it.i am now living at Bellevue Chase and its all because of her

Review 20 (2022-02-25 - Rating: 5)
First off this place has amazing service and I was taken care of by Audrey she is so helpful professional and knows how to get the job done she made me feel extremely comfortable she’s the girl you need to see when you check this place out she’s amazing!!!

Review 21 (2024-04-24 - Rating: 5)
Brittany front desk is amazing 👏 hands down the sweetest person I know

Review 22 (2018-09-28 - Rating: 5)
The management is the best Ive ever dealt with. Very friendly and eager to help with any problem. The location is awesome and really close to a lot of shopping and restaurant destinations.

Review 23 (2021-02-12 - Rating: 5)
Audrey and victoria was so patient and helpful through the whole process made it so easy and smooth they are so polite and if i needed anything they were there to help :)

Review 24 (2021-07-28 - Rating: 5)
First apartment the office was very helpful definitely Audrey she always do her best to help

Review 25 (2018-09-28 - Rating: 5)
I have lived in this community for two months, and I have had a positive experience. The staff in the office is very friendly and helpful.