Sunset Point Apartment Homes

Located in Houston, Texas

Address: 2015 Randy Snow Rd, Arlington, TX 76011, United States

Phone: +1 817-265-2013

Rating: 3.5

Services

On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Swimming pool

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-09-17 - Rating: 5)
Staff, especially Jonathan, was incredibly friendly and helpful throughout. They made everything easy and stress-free, answering all my questions with a smile. It’s always a pleasure dealing with such great Customer service. I recommend Sunset Point apartments great place to live!

Review 2 (2024-09-23 - Rating: 5)
The staff at Sunset Point Apartments are absolutely wonderful especially Yolanda, she always goes above and beyond to make sure all my questions and concerns are handled in a timely manner. Overall I have had a great experience and I highly recommend looking into scheduling a viewing with them and getting a tour of the property.

Review 3 (2024-06-20 - Rating: 5)
I moved to Sunset Point apartments a few months ago. I had a minor issue in my apartment last week and I was very surprised by how quickly and professionally was handled it, first by the office staff taking my work order and then by the technician who came to my unit a few hours after I requested the services, he inspected the problem and fixed in less than an hour and it wasnt because it was a small issue, I think it was because he actually knows what he does. Never had a quick and profesional service before in any of the apartment complexes I lived and I have been renting for many, many years. 5 stars for all of the staff at Sunset Point Apartments.

Review 4 (2024-06-10 - Rating: 5)
I have been a resident of Sunset Pointe Apartments for approximately three (3) years and since moving to this community I have found the Office Staff who include Yolanda, Wendy and Robin to be of the highest character which translates into them being genuine, authentic, compassionate, empathetic, compassionate and sympathetic.The apartments are insect free and the grounds are well maintained with no trash outside of the containers. The Service Crew Members are friendly, knowledgeable, efficient and well versed in property maintenance.Thank you to the Management Team of Sunset Pointe Apartments in Arlington, Texas for making life bearable and simply being true to your mission of public service.

Review 5 (2024-09-19 - Rating: 5)
Yolanda was extremely helpful! She made the process super easy and offered excellent customer service. Definitely recommend coming here!

Review 6 (2024-09-17 - Rating: 5)
Jonathan Ortiz was great! He was really patient with us, he wad very professional and answered all our questions kindly while we were doing the tour!!

Review 7 (2024-01-03 - Rating: 5)
I am rating this place a five start because if don’t you will not see my review. If i could give this place a negative star i would. WOULDN’T RECOMMEND!!! I was a resident for 4 years. When i first moved to these apartments everything was fine but the last year of my lease was more than TERRIBLE. When i first moved into my last unit nothing was ready. There were dirt and crumbs in the cabinets, marks on the wall, peeling cabinets, a footprint on the bathroom countertop( picture below), dents in the door ect. Anything listed on my inventory list was not fixed they tried putting in a maintenance request right before i moved out. The pipes from upstairs was knocking and leaking since i moved in. They have poor lock quality which is dangerous. It was hard for me to lock my door which i thought nothing of because of the past units I’ve been in had the same issue until one day my whole lock came out of my door as i was unlocking it ( not as if it was tampered, picture below). They will charge you almost $400 for carpet cleaning. My apartment flooded and they handle the issue as if they didn’t care. They put fans on the floor and only replaced the padding in the carpet ( not the carpet) nor did they clean the carpet nor floor underneath so I’m sure it’s mold growing underneath Also there was streaks in the wall as if the pipes inside the wall bursts which they ignored and wrote up a maintenance request which maintenance said was beyond there ability. My apartment smelled like a basement after the flood. They have a roach, ant, and cricket infestation there is no fighting it off. The roaches are the size of your thumb maybe bigger and pest control doesn’t do anything but spray 4 spots and leave. It’s best to document any type of interaction with the office staff. They will tell you one thing and do a whole different thing and act clueless when you confront them. They will try to add extra fees on the moment you leave or move to a different unit. My upstairs neighbor was so loud they sounded like they were going to fall through the floor and music was extremely loud early in the morning. The office did nothing. dont bother reaching out to corporate because they will not handle the issue. In the summer time your A/c will go out and they will not fix it just act like they will. They charge $5 a bulb if your bathroom bulb goes out ( even if you moved out and it went out on their time). Also my car got booted outside my own apartment.

Review 8 (2022-02-11 - Rating: 5)
LOVE LOVE LOVE Sunset Point! Lived here for two years, first year in a one bedroom, second year in a two bedroom, then had to move due to a household change. Now I am moving back because my experience was just that good. Management is very professional and willing to work through a problem if you have one. Maintenance is very responsive and quick when you need them! The property stays pretty clean, the pool is great, its pretty quiet, and centrally located to a lot of the great things Arlington has to offer! Would most definitely recommend! Have actually referred someone before when I lived here previously. If you happen to work with Yolanda she is amazing, the rest of the office is too! Look forward to my return in a few months!

Review 9 (2023-09-28 - Rating: 5)
Jeanette was so helpful and informative as I was searching for an apartment. I havent received this kind of service in my entire time hunting for places to rent. Shes a gem and should sell houses in all honesty. Glad she helped us get those apartment.

Review 10 (2019-03-09 - Rating: 4)
We have lived at this complex for two years now. The first year, we rented a 1 bedroom apartment in phase 1. The day we were supposed to move in, a pipe had burst and flooded the apartment. That should have been our first warning. However, the ladies in the front office were very helpful and accommodating, considering we had ordered movers and our lease at our previous apartment was ending. The first year was good. Only complaint was that the toilet constantly flooded so many times and so bad that it kept ruining the carpet in the hallway outside of the door.After that, we moved to a 2 bedroom apartment in phase 2. We are still having a good experience. Theres only a few things here that make it annoying, but not unbearable place to live. When we moved in, the apartment smelled like smoke and the door for the washer/dryer room fell off. They came to put it back on, and then it fell off a couple of hours later. And we havent called to have it put back up. The maintenance here does not do a very good job of actually fixing problems. Our heater has stopped working 3 times. And I am tired of calling to have it fixed, when they dont really do anything, and it goes out a couple of days later.Other than that, its a quiet and safe complex. The only reason we are planning on moving, is to be closer to work and our families.

Review 11 (2022-07-05 - Rating: 5)
Bianca was my Earth 🌎 Angel 😇 during my apartment search. She was knowledgeable and friendly. I was first looking at these apartments and did the application, but I neglected to complete the payment process. The apartment I had applied to was already rented once I called back to check. About a week later, I received a call from Bianca and she stated that another apartment had come available. We started the process. Due to circumstances beyond my control, it was difficult getting what I needed to the complex as part of the application process. However, after several calls and emails, the situation was rectified and let me tell you Bianca (Earth Angel) worked with me and she was very patient during the entire process. I was able to get approved for the apartment. During these times were living in, we need more understanding people like Bianca. I will definitely remember to pay it forward!

Review 12 (2023-08-30 - Rating: 5)
I recommend living here. The office staff is professional and my move in was stress free. The welcome kit was a nice touch. This is a safe, quiet and clean community. I gladly give it 5 stars.

Review 13 (2020-05-02 - Rating: 4)
Im scheduled to move in on May 15. So far my experience has been good. The apartment im to occupy is nice and is all they said it would be. The leasing agents are very nice and professional. Ive done a drive through on several occasions and find the property very well kept. So at this point I will see what happens after I move in.

Review 14 (2016-07-18 - Rating: 4)
Have not had any problems, maintenance takes about a day or two to fix non-emergency issues, one time they came the same day when I needed them to move the fridge for me to install a washer and dryer. Staff is very nice and apartments are well kept. Cons: Gate breaks down every once in a while, no gym, no longer accepting packages at the office so they have to drop them off at your door which is not very safe at all.

Review 15 (2022-07-01 - Rating: 5)
I honestly love living here. My family and I live really comfortable. We’ve only had to a put couple minor maintenance request and I love how they are on top of the work orders and get everything done really quick! The ladies in the office are awesome and have the best customer service!

Review 16 (2018-09-26 - Rating: 5)
Hello, I would like to say that I have been at this apartments for 2 years. The staff is great. Maintenance works hard to get things done, if they are behind they will let you know in advice. Great place to live, I can say since I been here, there has never been bugs. You get what you pay, but In all these apartments are good in my books.

Review 17 (2022-02-15 - Rating: 5)
I’ve been living here since July 2021 and I love it here. It’s amazing how quickly work orders for maintenance are handled and the maintenance staff are the best and friendly. The folks in the office are super friendly and professional. I feel very safe living here and the price of rent is so affordable. This is definitely the place to live.

Review 18 (2021-11-13 - Rating: 5)
We loved living at Sunset Point. The office staff were so willing to work with us and were very accommodating. Maintenance worked constantly. They kept the grounds cleaned and well maintained. The residents were friendly. We always felt safe at Sunset Point.

Review 19 (2019-06-10 - Rating: 5)
Ive thoroughly enjoyed calling this place home. Ive been here for over 8 years. My service requests get handled so quickly, sometimes I think theres someone hanging right outside my door. Robin, Yolanda and the ladies at the office go above and beyond to be supper helpful. I wouldnt have been here that long if I didnt absolutely love it. The compound is always clean, quiet and secure and its nestled in the middle of a quiet community. For the price, I couldnt find anyplace better. Every place has their bad residents - you know - the ones who always cause trouble by violating common rules and courtesies and end up bad-mouthing the complex. Dont let such people turn you away from this place. Im pretty sure youre gonna like calling this place home.J.

Review 20 (2022-02-20 - Rating: 5)
Lived at Sunset for three years. The office staff never changed and they were kind, and helpful throughout my entire experience. I definitely recommend this place. I had a two bedroom, two bath that was perfect for my little family.

Review 21 (2020-08-14 - Rating: 5)
I originally worked with Elizabeth on finding a 2 bed 1 bath apartment. I was told that there was two that would be available around the first of September. Then Elizabeth left and I started working with Robin. Since I was out of town I waited until the weekend to go down to see the model apartment and the neighborhood in person. When I arrived Robin was not in the office that day but Yolonda was. I looked at the model apartment and went to get the application fee and deposit to hold one of the apartments. Yolonda tells me that neither apartment that I wanted was available any longer but there would be one available in October. I told her that it must of been a mistake because both Elizabeth and Robin said two apartments were available in September. I gave her the money and left. I called Robin that Monday and she admired that she made a mistake and sincerely apologized. She went above and beyond to work things out for me but things just did not work with my budget. In the end she ended up requesting that I get my money back. I was told that this usually takes 30 days but she asked if my return be processed immediately. I recieved my money back the following week. It is unfortunate that things did not work out but I would like to thank all the leasing agents at Sunset Point for not only providing quality customer service to me but also displaying outstanding professionslism assisting me throughout this process even though I was not a tenant.

Review 22 (2020-06-11 - Rating: 5)
The Customer Service we received from Yolanda was excellent. everything was very fast and clear. She is always very efficient in helping. And the apartment is beautiful. We are very happy to live here. 100% recommended. 👍

Review 23 (2024-08-30 - Rating: 5)
Staff was very helpful locating me an apartment perfectly fit for my family!

Review 24 (2023-09-25 - Rating: 5)
Currently looking for a place to move! Went in to see if they have anything available. Spoke to Manager and was very helpful! She had let me know when the soonest availability will be and was even given a tour of one. Was very satisfied with how profesional and patient she was! Answered all questions I had too!!

Review 25 (2016-12-02 - Rating: 5)
Joanna, and Ms.Robin have been so compassionate and understanding I truly appreciate them . And Abigail and yalonda have been really nice to us to. I love my apartment but just had a few issues but the ladies helped us through.. and I highly recommend them ;)

Review 26 (2024-09-19 - Rating: 5)
I have been a resident for a while. I love the staff and the maintenance!

Review 27 (2021-06-17 - Rating: 4)
Very nice and quiet for the most part. Maintenance is always on top of things. If you need something fixed they are there within 24hrs and they keep the outside very well maintained. I definitely would recommend anyone on living here!

Review 28 (2024-06-20 - Rating: 5)
Office staff is awesome! First time renter and process was fast and efficient and they are Very friendly and welcoming

Review 29 (2024-06-20 - Rating: 5)
Very nice office staff, made me feel at home and felt very welcomed. Moving in process was very easy.

Review 30 (2024-08-30 - Rating: 5)
I had one of the Best tour. Jonathan was very profesional

Review 31 (2023-07-06 - Rating: 5)
The Manager is so professional and proficient with helping me with all that l needed , especially the warm welcome I experienced with Jeanette. Thank you Jeanette for all you do for us at our property, your one in a Million!!!

Review 32 (2023-11-03 - Rating: 5)
I love the people in the Office, They’re so hands on, professional and super nice. The maintenance poeple responded immediately. The Community looks super clean.

Review 33 (2023-11-16 - Rating: 5)
Office and maintenance staff are awesome! Very friendly and welcomingI have Lived here 4 monthsAnd I love itVery quite community

Review 34 (2016-10-19 - Rating: 5)
Abigail is the sweetest lady! She was so kind and very detailed with her work as well as patient and understanding. Makes the apartment complex that much better.

Review 35 (2020-08-07 - Rating: 4)
I have been in sunset point for one and half year, clean and secured apartment with good neighbourhood

Review 36 (2024-02-28 - Rating: 5)
Great place to live. Love it here and friendly office staff.

Review 37 (2017-12-18 - Rating: 4)
Clean place. Abby in the office helped me with moving expenses as well and got me ready asap. Cant think of a better place

Review 38 (2018-05-01 - Rating: 5)
I have been here almest a year ,,, the best place i leved in arlington ,,, very nice managment and very nice office ladies,,,